Group 1 Hyundai Southwest Houston

vey nice and willing to help out

All good. Went into test drive, drove home with the vehicle !!

Straight forward customer service and friendly to boot. Clear financing with no pressure.

Great service

Purchased a Lexus here… completed and signed purchase forms in less than 2 hours. This dealership has a formidable team of professionals. If you are looking to purchase a used vehicle call pre-owned sales and ask for Ronzel Wilson, if you need financing make sure you ask to speak with Deja Webster and be sure to speak to Tim Harless the GM if you are unsatisfied with anything. Absolutely 10 stars out of 5.

Charles was attentive, helpful, pleasant, competent & fun. Enjoyed buying a car from here.

great job

Charles was VERY helpful with me through the process of returning another car and purchasing one from sterling mccall. he went above and beyond for me to get my car and i’m very appreciative! my only complaint is that Exhavier in the finance department was VERY pushy with trying to get me to purchase warranty from their dealership even after i said no 5 times. then once i made my self completely clear that i did not want to purchase warranty his attitude completely changed and he was rude and stopped making friendly conversation and honestly ruined my overall experience for my first time buying a car. sales manager Aaron and Charles were very helpful and I definitely recommend that you go see them!

Responded quickly

Great response and customer service by the dealer, thanks guys!

Dealer called back, and also got back through email regarding the value of my trade in. Looking forward to interacting with them again.

Quick response and ready to help me.

The sales person T Rogers was very helpful.

Wasted my time. Car wasn’t even available and they made me drive 1.5 hours to go see it. I was in contact (text) with them up until I reached the doors of the dealership.

Very transparent

Very good interaction with both sales and financing offices.

Very helpful

Good guys. Good follow up.

Great experience from beginning to end. Salesman, Iloye called us within minutes after we showed interest. We drove from Dallas to Houston 3 days later. The car looked better in person than the pictures showed. We test drove it, had it checked out by a local mechanic and were told it was in great condition. The only hiccup we experienced was waiting 3 hours on finance, but it was well worth the wait because we ended up with a great deal! Best car buying experience. Everything was great from beginning to end!

Great

Rude, strung me along and wasted my time all day just to tell me the truck sold the day before and the sales guy had no idea lol. Wow

Car i was interested was Sold and they did not update their website. Drove for nothing.

I would definitely shop their dealership in future.

Slow to respond. When they did finally connect the truck was already sold.

Followed up

they were annoying trying to get me to finance with them when it had already been planned and processed that i would be financing with my bank but thats just them doing their job yaknow? other than that i got a very nice car and they moved at a professional speed.

Called quickly. Very nice...

It was a good experience I had minor issue with the financing which was resolved. I had a few request to be fixed a cracked fog light and bubbling window tint to be reomoved both problems where fived

This dealer is a joke they don’t even answer the phones or when they do answer it they send you to voicemail boxes when they say the people are there they screwed around with me for over four days because I’m an out-of-town buyer and I gave them a chance to try to finance me when I could’ve paid cash upfront they listed the car and said it had no wrecks according to the Carfax and then once I’m looking at the Carfax it shows a wreck with up to $1000 with the damage and I asked him to look at this and tell me if they could tell what were the damage wasRepaired. I’m re-looking at the pictures and I still see damage them they made me believe that it was the vehicle was fixed I mean these people lie or don’t even do what they say they’re going to do they probably never even looked at the damn car I’m telling you I don’t know how these flaky dealerships can ever stay in business especially when they lie and try to screw the buyer around

Great people no hassle

Bad communication. Did not deliver the car at the time discussed and no courtesy call. Salesman left us waiting on him and he didn’t bother to call. I had to call him just to find out he wasn’t coming. Said it would be the next day, but we decided to go somewhere else and not purchase the car from them. Very unprofessional and will not recommend this dealership.

Good response

They were very helpful!

Charles was very helpful!

Once I got a hold of them they answered all my questions. Wish they could have been more proactive and let me know if there was a delays which there was on their side. Overall pretty happy with the service

Good people we were to far apart on the vehicle

Charles was an excellent sales guy. I appreciate him explaining to me about the car and his experiences with Hyundai.

Thanks for being responsive.

I made several attempts to speak to Anthony. Calls after call. He promised to call me back I had to call him back. I’m exhausted one of the worst experience ever in trying to buy a car. I’ve purchased cars at dealerships & this one was the worst. I give O star

Prompt friendly helpful and great followup

Excellently

I visited this dealership on 1/27/20 and walked around on the lot for about 30 minutes. No one approached me and asked to assist. I called the dealership from the lot and told them I was there. Still nothing. I walked into the building. Still no one offered assistance.

The truck was available but it has some issue I appreciate the salesman letting me know this and said he would try to find me a truck around the same mileage and price

I was actively involved in the process of the car buying experience with the dealer. I set an appointment to go and see the car and test drive it but they sold the car even after several phone calls and great interest in it. With all that they failed to let me know that I needed to put some money down to hold the car due to interest from others. I live 2.5 hours away and wasn’t able to see the car immediately, but clear communication would have alleviated all confusion. The best thing is that I called getting more information on the car on the second day of interest and they answered it even though the car was already sold. I was totally disappointed with the service I got from them. Two days later I received an email saying the car was sold as well. This was an awesome car buying experience...

Contacted me twice and that I should call and they could do a test drive with me. We went there and they were able to meet the price offered in Oklahoma and actually did a little better than the other dealership on price. Did not have the exact color/equipment combination we wanted, but were able to do a better deal to entice us to take the one they had on the lot.

Good prices

The dealer called me in response to my email inquiry. The salesman who called said they’d get details on the car and call or text me, never heard back from them. Ended up buying a vehicle elsewhere.

Was contacted

Excellent service. The easiest car buying experience I have ever had. Kudo's to Eddy Romero and the finance guy. Personable, professional and friendly. Will consider them our go to guys for any future purchases.

Stay Away From This Dealership!!! We had an appointment set up with Salesman Eddie to come purchase a car we saw online. Since we had not heard from him, WE called to let him know we were on the way across Houston to buy the car. He then advised us he sent it to another dealership to sell it out from under us. When we called back to speak to the Sales Manager he was “out of the office” and his voice mail was full (What does that tell you...). Terrible customer service and sketchy (at best) sales tactics. I give one star ONLY because I think we have to. Will never shop at Sterling McCall again.

Did everything to purchase car including sending check. The still sold car three days after to someone else. They returned all monies involved as a result

They tried hard but just wasn’t the deal I wanted

Everyone was friendly and responsive. Since it was a Hyundai dealer, when asked about the Toyota we were looking at, if an answer was not known they would not make something up. They would respond that they did not know but would find out for us. They were able to find out and answer all of my questions.

Responded quickly and very responsive

Typical car dealer shell game. Bait and switch. Verbal agreement to purchase vehicle not honored when another buyer came along. These guys are just like all the others-out for themselves and looking to maximize their profits.

Very responsive and professional

Great experience no pressure to buy great salesperson Iloye Braide was very helpful. Online price is final price could not lowballem

Good service

Spoke with Eli great honest guy hope the car is still there Tuesday great sales man extremely honest

Great interaction.

Didn't buy here since we found a better option, but couldn't have been happier with this dealer. Honest, open and friendly guy who really put in the effort for us! Would not hesitate recommending this dealership to any of my family and friends

Bought from Lisa Priest. I put in a call, she called me back quickly. I knew what I wanted and how much I was willing to pay. Had been unsuccessfully negotiating with a different dealership closer to my home and going thru their typical sales process. Lisa found the car I was asking for from another dealership and shortcut all the haggling. Got me my price approval and then even got my financing request approved after the fact. Turned out the car had a scratch on it so she found a different one and gave us a loaner to drive until it came in. Then even offered to drive it to our house to re-sign the paperwork. No wonder she has so many sales awards in her office. Now if Hyundai only made a full-sized pick-up.....she'd be my go-to person. Easiest car deal I've done and great service.

Everyone was nice. We couldn't make a deal but I would visit again.

Very helpful and very fast

Prompt reply and follow up

Best car buying experience ever. I flew in from Colorado and Iloye picked me up from the airport and at the dealership had everything ready to go. What a great guy

We just bought a used vehicle from Sterling-McCall Hyundai on Saturday and almost didn't happen. It took 5 hours to finish the deal and we almost walked out after receiving the first quote. The sticker price was good and the trade-in value they were going to give us on our vehicle was good, but then they added a huge charge for installing their "protection package" ($3600) on the vehicle as they do on all used vehicles they receive to sell we were told. My wife was ready to walk and I told the salesman that this was ridiculous, so he went to the sales manager and he told us what it was for, blah, blah, blah.... After all of this back and forth they finally got within $500 of what we thought to be fair and we gave in because the vehicle is really nice. The best part came when we were leaving, the salesman handed us the key and they only had one. A new key from Ford is $280!!! So we gave-in and still got hosed on the second key. My point is to do your homework and don't give in to them!

Called the dealer and was able to test drive car same day. When I got there car was worse than what the pictures show. The front bumper was hanging off, the console on the inside was broken, gear shift was taped up, and the sunroof did not work. Despite all of this the thing that disappointed me the most was their unwillingness to come down on the price not even $100. The only good thing was the customer service I received from John?. I wouldn't want to deal with anybody else as I'm under the assumption he has no control over pricing. To bad we couldn't make a deal I was ready with cash.

Worst experience ever they wasted my time and worst the person that supposed to attend to me wasn’t in the dealership he was in his car

Super nice

good

Fast response

Horrible expierence with this place. 0 Star rating. 1. They advertised a car they didn't have on the lot. I live 92 miles from this dealership and specifically told the salesman that and that I would have to take off work to go look at/buy this car. I wasn't informed that the car wasn't there until I called to let the salesman know I was half way there and what time to expect me. 2. They raised the price to 35K from 31991 a few days later. Which they emailed with an official Sterling McCall internet quote. Of course they wouldn't honor there own quote. I would post the email if I could paste it here. These people are full of all sorts of excuses that they can't keep straight when they talk to you. Bottom line is they are Shady and it goes all the way up through management.

The wait was frustrating but the service was fantastic!!

Good people very helpful..

Response time is great.

Thx Stephen for getting the wheels under my feet. He responded quickly n gave great service. He listened 2 what I was able 2 pay n got me a great deal. Again thx Stephen with sterling McCall. In back rolling...

Excellent. Great response and quick, simple information.

Very kind

Very friendly and very helpful.

Typical car dealership tactics: interminable waiting periods to get a manager's "approval", extra charges over and above the advertised price, limited selection, large turnover of personnel.

The Sales person was helpful and customer-friendly. The Car looking for sold before I arrived. No other in their inventory.

Prompt response, but call was sold

Prompt responses

Quick response, very informative, courteous.

This truck was sold and the dealer still call me to see if I wanted to buy it. That says a lot for the dealership. They need to check there inventory before calling people.

We had one of the worst experiences working with Paul at the used lot. He was rude and would not listen to anything we had to say about things that was wrong with the car. His only answer was that "it's a used car. He added in a fake "documentation" fee to make up for reducing the price by $150. Then when we asked what that was he lied and said it was a city fee. His manager even verified that he lied. We walked out at that point because if they will lie about one thing then you can't trust anything. Avoid them completely and they should be ashamed of themselves for conducting business that way.

Contacted them concerning this car, they responded in a timely manner and said the car was there in stock and ready to test drive. Arrived to the dealer, and the car doesn't exist. Wth!? They have no idea where the car is, where the key is. Apparently losing the key to cars is a ongoing trend there. I was highly disappointed and decided to just take my business elsewhere. The Professionalism and organizational skills has to improve here. They were just all over the place trying to sell me some car that I couldn't see and that he has no access too in the service area. All he kept saying was he has to sell that car. And I'm just like where is the SONATA you all are advertising!? So they should remove this post from this page THE CAR IS NOT THERE PPL!!!

Excellent Service, Great People, & I was satisfied at the end of my visit.

Very quick to respond!

Well she replied said the car was there. Didn't send a car fax. I sent 3 more emails no reply, checked your site car was gone. They were not my type of dealership

THis dealer is advertising an extremely low mile vehicle at 15,600 miles. When I contacted them they responded with the updated mileage of say 58,000. The ad is still running.

Great customer service

Horrible horrible horrible! Do not go here! The guy ignored us from the very start was not interested in being a customer service and helping us in anyway we stayed two whole days here until 9:30pm with both of my young children getting fussy and tired because we were promised our payments would be $200 a month we asked for two days to see the paperwork for our payments and were told over and over again don't worry it's $200 don't worry he will go over it at the end but I promise it won't be higher than $250 told me to pay for insurance on the car after I told him I needed to see prices before I get insurance because I need to make sure the payments were affordable he continued to force me to pay insurance on this vehicle we get the paperwork done get it washed and gas up and I am getting ready to leave with my children excited to go home finally after an awful experience the finance manager comes and tells. Me my monthly payments will be $394! I was beyond pissed! I asked to speak to a manager and he was just as awful he did not try to fix the issue what so ever just blamed the bank never tried to finance through another bank to get the payments correct he just said give me ur credit card to reimburse me the down payment!! Do not go here you will waste your time!! Every person was horrible and rude uncaring and unhelpful no one trying to actually help the customers like their job require! I am very disappointed I wasted two entire days up here to leave empty handed and have such a bad expirence I left in tears crying because of how bad these employees are! This dealership needs to be shut down!!

None of the cars were for sales after I got there when I was told they were to get you in the door. Wanted to sell me a car that was not even on the lot. Lies and deceit from the very begining. Would not recommend

A very pleasant buying experience. Sales manager, to salesmen, to finance manager and service department all were profession and friendly. My salesmen, Leonard Moore was top notch. Worked with me throughout the process, from sales, to get the car ready and final delivery, he was there every step of the way. I will recommend Sterling McCall Hyundai to all. A very enjoyable experience.

When we arrived for our scheduled appointment no one could find our appointment, the vehicle was not pulled up and waiting as promised, AND no one even knew where the vehicle was located for about 10 minutes as 3 salespeople wandered the lot looking for it. We ended up having to ride in another car with the salesman who drove us down the street to a fenced in area where the vehicle was located. I did not feel confident in the dealer's ability to competently carry out a professional transaction and did not move forward with the purchase. Then, we received numerous emails. I realize they are basically form letters, but they all said pretty much the same thing and it was like no one knew who was sending what. Super disorganized overall. Would not purchase here.

Dealer continues to follow up

Great dealer, always stayed in contact asking if I needed any help, they accommodated to my tight scheduled, and even tho I did buy my vehicle there. Their customer service was always outstanding. A girl name Karla was always taking care of me and making sure to keep me updated on their inventory of cars.

Good experience, salesman was not pushy, I like that

They call me a few hours after the inquiry very nice person.

They are not helpful at fixing problems after you have purchased vehicle. I believe they sold me a previously flooded out car and I am having the worst time getting into service.

Contacted via phone right away, set an appointment and had great follow up.

Called and was told, "Come see it." before I drove 45 minutes to test drive a suv. Got there & "motor is broken". Second vehicle "wasn't there". Then they tried to sell me one at three times the price range we gave them. Suv with bad motor was still being advertised a week later. Bait & switch?

Immediate - almost automatic - response, but when I e-mailed my questions back to the sales person, she didn't respond. A few days later, I called to follow up with her and learned that the car I was interested in Sold that morning. It was the only car on the lot I was interested in. Poor communication.

The dealer contacted me within a reasonable time frame.

Went in knowing which car I wanted and with cash in the bank. They couldn't figure out how to transfer the money electronically even with my routing and account number. What I thought would take an hour ended up taking 4 hours...very frustrating!! I love the car but the service was slow and the staff didn't seem to know what they were doing and didn't seem to care that they were wasting my time.

Horrible, the salesman didn't know the difference between a bad engine sound and tires on the highway. A total waste of time. I will never go back or tell my friends to go there. My 2005 Dodge Caravan sounded and ran better than 2016 Kia Sorento they were trying to sale, The car was rode hard, the hood had several small dents in it, the windshield wipers did not work. No wonder they were trying to get rid of it. And my other car, 2006 Outlander could out drive their car. Bad experience.

Dealer stated car was there but when I went in to look at the car, I was told it was sold.

Zero stars! They will use a bait car to lure you in and then claim they don't know where it is for a week. They will then promise a test drive but only if you come in and sign paperwork for the car first. I made my first trip there with a scheduled appointment and was told the car wasn't there after sitting around for 20 minutes. I was told by Leonard after almost a week of trying to schedule a test drive, "My supervisor wants to know you're serious, so we need you to come crunch numbers and sign the paperwork before we bring the car in. If you decide you don't want the car we will just void the contract." As if my daily phone calls and multiple trips to the dealership weren't indicative enough. He then started asking for personal info over the phone such as my credit score, etc. Run! Do not even attempt to test drive a car here unless you want to waste your time, money, and dignity.

Dealer responded promptly with an email, then followed up with phone call to help schedule an appointment for a test drive.

Very prompt and friendly response to an inquiry. Did not, however, look at the car.

The salesman is very professional. Sterling McCall is a class A establishment.

Great customer interactions. Friendly staff. They worked hard to get me the deal I was looking for. Walked away happy and with a new car. Overall I had a awesome car buying experience.

They were super helpful and attentive. I regret not using them.

Dealer contacted me quickly and was very polite. While we did not buy a vehicle from them we will keep them in mind for our next purchase.

This is a good dealership, with whom I enjoyed the purchase experience.

We went to test drive the car on Saturday (6/4/16) and liked it! We told the salesman on Monday we would be there at 9am on Tuesday morning to bring the car to our mechanic to check it out ~ he kindly told us, no problem he would see us then. I rearranged my work schedule to do this ~ I waited for him to show up (30 minutes late) and it wasnt until then that he ... took the car to fill up with gas .... looked at the meter readings, etc. He told me he couldnt let me drive it off the lot until his mechanic could look at it b/c the meter didnt look right. While I can appreciate he noticed this ~ I was very disappointed by: 1) he didnt care to show up on time to our appointment 2) he didnt have the car ready for me to get it inspected 3) he STILL hasnt called me back (which he said he would do) to let me know the car is ready for our mechanic to inspect ~ its been 5 days ... needless to say, we have moved on to another deal ... and much better customer service.

Best car experience. Not high pressure either on the sale or the finance and I appreciated that very much!

Very helpfully, did everything they could to help me achieve a car.

The manager Sam was the best. Very consciousness of my needs and accommodating to the buying experience.

Good communication with the Internet Manager, made appointment but I canceled via telephone message because I decided to buy something other than an Audi Q7. I recommend that they have a sales guy call, that knows the vehicle to keep the potential customer's interest.

Sales person did not respond in timely manner for upcoming service

made it pretty easy on buying a car

Prompt response

Dealer responded promptly to my requests for additional info.

Dealers dont provide too much financial info or are willing to get a deal online

Good friendly no pressure

SOLD!! Terri is an amazing sales agent!!

Kept in contact almost daily

James was amazing!!!! They were got me an awesome deal with a reasonable note. Even gave me a full tank of gas and. Wash. This place was awesome!

Only one every helpful and responded quicklymail responce

Got me what I wanted in a timely fashion and at a great price

Dealer responded, but the car was sold quite a few days back according to the dealer. Dealer should update postings sooner - seems like bait and switch.

Not too flexble on pricing; said he would follow up on other things but never heard back.

Had already sold the car but lied to me about it to try to get me to drive 2 hours w/my 3 yr old. Found out because another dealership owned by the same company looked (were going to have a driver go get the car for me so i didnt have to go so far) & the car had been sold for days. I was lied to by 3 different people within that dealership.

Very good

Was running an ad and once i contacted them to purchase the car they seem to pull a bate and switch stating that the ad priced was just a daily promotion and had expired. But even their website had that same "daily" price listed... During our negotiations, they changed the website price asked where i saw that price changed that and rised the overall price......

Used car salesman quoted and repeated one price to begin with; after the offer was accepted and the paperwork was in process, the salesman new price reflected $1k higher... As supported by AN online ad. Backed out of the deal.

Salesman are awesome