Sterling McCall Honda

Dealership is horrible!!! They’re selling cars that they know have major problems for top dollar prices. I purchased a car for my son for 12,300 and have spent almost 1500 in repairs and have only had the car 30 days. Beware of this lot they are dishonest scammers the father and the daughter. The whole lot is full of junk cars. I saw people coming and leaving the cars there. I wish I would’ve done the same. Save yourself the trouble!!!

So disappointed with the sales rep, makes me wonder if he was there to sell a car. I’ve bought a car from here before. He did not want to work to get me a deal. Gave me a monthly payment but didn’t want to give me information how he came to that amount. He stated he did not want to go back in forth for with me. So rude, my experience was not good.

This dealership was so responsive. Unfortunately, the vehicle that I was interested in was sold out already

I just purchased a beautiful pre-owned F150 truck from Sterling McCall Honda! I live in Pensacola, Florida, and was shopping the southeast. Working with Julie Barnachea, who is absolutely fantastic, I struck the perfect deal! She worked with their finance specialist, Ryan, who was also terrific, and once everything was in place I flew into Houston and drive the truck back to Pensacola... Whew! What a day! But well worth it. Thanks again Julie and Ryan!!

Salesperson was great However the price of the car was $2500 more out the door then advertised. The out of the door asking price should be posted. Not some imaginary price that isn’t even an option.

Dawn was amazing from start to finish, I was able to do everything before even coming to the dealership. I put a deposit on the vehicle I wanted and when I arrived all I needed to do was sign and drive. The car was clean and in great condition. Thanks

Really liked Dawn’s quick service & knowledge of the cars on the lot.

Drove two hours to get there car was priced at 16k some how was priced at 20k the car was in bad condition front bumper cracked and bashed up screws holding the lower bumper grill together . Door handles melted not to mention the $995 mark up to have wheel locks put on the car which wasn’t included in price wheel locks cost about 45-55 bucks sterling McCall isn’t for anyone!!! Run from this dealer they’ll put the screws to you

Filled out online paperwork only to have to fill it out again at dealership. Dealership sales and finance were helpful and friendly.

Dealer add-ons were expensive (clear-coat/interior protection plans) and they were unwilling to not add them even though they didn't even have the car in their possession yet. In addition they taxed these add ons which raised the price of the car to an amount we were uncomfortable with.

Great sales people! Thank you Dawn and Sara! Thank you Wilder for being so patient with my Grumpy husband.

Good communication. Sales staff went out of their way to be helpful.

Had an appointment set up, lady even call me as I was driving to dealership to verify I was going, I drove about 65 miles, when I got there, they didn’t have the vehicle anymore

quick and easy Dealership to buy from

Not good. I already had check in hand to cover the full asking price. The dealer was trying to get me to go through there finance dept. No sale.

Very prompt contact and follow up. However, I didn’t visit dealership.

Sterling McCall Honda is an amazing dealership. They quickly responded to my inquiry and catered to my needs. The friendly staff and salesmen absolutely went above and beyond what is expected. I drove off the lot with the car I wanted plus they made it affordable. You WILL be happy. Ask for Frank. He makes it happen.

Was very helpful but I ended up at a different truck at different location

Wonderful customer service

They were very helpful!

Didn't buy, but dealership was very helpful.

This dealership drove 45 minutes to pick up my mom to bring her to buy a car. She had picked out a couple off their used lot. She needed something with 3rd row seating. They bring around a 2010 Honda Civic, trying to talk her into buying it. I had to leave work early to go pick her up from the dealership, so she didn't have to wait for someone to bring her home. Nice way to treat an elderly woman

They where great.

Great

Very good.

Great

Great customer service. Dawn & Paul made everything easy over the phone for buying my car & delivered it too. I would recommend this dealer to everyone looking to buy

Good people !!!! Did a great job for me

Helpful Dealership, awesome communication, accurate responses and offered fair negotiation. Issue with the car mechanics itself could not be resolved but would revisit the dealership in the future.

Great car buying experience. I would highly recommend this location for your next car.

Ms Davis was great. She tried to help even though this car was sold

Great

Very eager to make a sale, this dealership answered all of my questions promptly.

Price in ad was low but after a test drive I was presented with a invoice with about $1000 of dealer added crap like nitrogen filled tires and protective coatings. I walked away!

Very good response and vehicle worth the price. I just wanted a Ridgeline with more equipment.

Good people! Good deals!

Arranged for a test drive. The person I was supposed to meet was 30 minutes late, so I initially dealt with two others. They said that as the car was parked in I would need to wait for a test drive. After 30-45 minutes when the manager finally showed up she said they never allowed test drives of this car.

You have typical used car experience here. The car listed at very attractive price will disappear when you show up the dealership and then you will shown 'similar' car with substantial higher price. They would include optional items, which perhaps is the need of the dealership like wheel locks for which they include around 600 in the estimate. Then they will include another 600 for protective treatment to the fabric and interior which nobody knows if it was treated or not, unless it is put to use.

Responded in timely manor, when I called before traveling to them to see the car the salesmen told me it had sold a few hours earlier that day. Saves us both time. Did not try the bait and switch that others did.

Very good experience. Freddie Letts is a top notch consultant.

I had an ok experience with Sterling McCall Honda: I actually purchased this 2016 Ram 3500 Longhorn from them. Thanks

Bought a 2014 Civic from Sterling McCall Honda. Fine to deal with, negotiated a bit off the price so make sure you try. No issues to report dealing with this dealership.

Everyone at the dealership was really nice, took the time to ensure I was getting what I really wanted

excellant expérience

Responded promtly to my email. Vehicle was exactly as described. They were courteous and friendly. Even though we did not reach a deal this time I would consider them in the future.

Great attitude and response to my questions. We were able to close the deal with in a couple hours.

They were very helpful! I made purchase.

This is where I bought the car. Errol, the car salesperson, was fine. It wasn't until I got to the finance office that there were problems. They didn't appreciate my reading all the contracts before I signed them. When I added all the numbers in the final contract, it was $1550 more than what I had agreed to pay. I was told it was impossible because the numbers came from the computer!! After arguing for a long time, they added the numbers & saw I was right. I must have spent 4 hours in the finance office while they were looking at the computer program. Finally, they had to manually put in the correct price. I asked them if I had signed the contract would I still have been responsible for the extra money & they said yes. I wondered how many people they have overcharged because most people don't question a computer or add the numbers like I did. I also wonder if they ever fixed the computer "glitch" or continue to make people pay more than what was agreed upon.

Good experience with honest people

Told me 2 cars I was interested in was there and made it there in 10 minutes neither and they tried to show and sell me something else. Waste of time

Treated well

Pushing to sell a car not ready and then when ready sold knowing that I was traveling there to buy the car, the dealer I eventually purchased from made the deal on a verbal agreement and followed through with a much better experience

Every thing was good

Salesman-Reda- was outstanding

Yes, they did. The vehicle had a sale pending and it was subsequently sold. They did not have any other vehicle I was interested in. Salesperson was very professional, tried hard to find another vehicle I might be interested in.

they confirmed they had the vehicule they even schedule an appointment for me to go test drive it it took me about 1 hr driving to get overthere ,when I got there first thing they said that vehicule had just sold earlier that day and no one notify me anything ,so they tryed to sell me something else for a higher budget and about 3 0r 4 the salemen are not organized at all they say they only know whats going on with their ownn sells and dont know if some one else had sold a car that people are tryng to go buy ,so they dont know but they ll confirm that the car still available ,even some one else call me 3 day later tryn to offer me the same already sold car because he did not know it was sold ,waste of time .

They were quick to set up appointment, very friendly, I happened to buy my car from a different dealership the day before my scheduled appt

I received two emails, all's I was doing was inquiring about price of car, I still didn't get an answer. Not satisfied.

They were responsive and very professional, they listened and friendly and I bought the car a was looking for. Thank you for your help.

Yes the dealer contacted me and was very professional

The actual salesman (Ramiro) was really quite good. He was knowledgeable, engaging and accommodating. He was excellent in terms of getting increasing amounts of information, answering questions and providing options. I can find no fault. He went the extra mile. The other salesmen were polite and respectful as well; there was not that "pack mentality" where they swarm you as soon as you enter the compound. Their Finance organization is a bit of a different story. Horrid attempts at high-pressure "upselling". At one point, this guy had me waiting in his office while he was chatting to some girl! Arrogant beyond measure, I was simply glad to leave his office.

The salesman was very good. He showed me around the car and answered all my questions.

The salesman contacted me quickly and was good to answer my questions. The vehicle I was looking at has a sever smoke smell like I have never experienced before but he let me know that ahead of time. I did not purchase the vehicle however.

Very easy to work with, very respectful

Great deale

Ended up buying a 2017 brand new RAV4 Hybrid at another dealership but the responses I got from sterling were prompt and helpul.

After informing the sales man that I was not interested in the 2006 Corvette they are selling because of issues in the CarFax report and thanked him for his time, he sent me a very short and unprofessional response: "Your loss". Perhaps Sterling Mccall Honda needs to teach their sales representatives to be professional and courteous even when a potential customer does not want to buy a particular vehicle. You never know, they may want to buy another vehicle down the line.

They responded instantly!!!

Their internet sales manager responded quickly, we worked out a fair price without much hassle, and I ended up with a car I am happy with. I knocked off one star because, despite having worked everything out in advance and paying in cash, I had to wait a long time once at the dealership before I was able to drive off with the car and because I have not been able to get anyone from financing/accounting to return my calls to answer a simple question in the few days since buying the car.

Prompt response.

Great response and very helpful.

Dealer was great!

Excellent

Dealer responded quickly. I am still interested in this car.

great

Responded to request quickly and made a fair offer but could not match the lowest offer I received so I purchased a vehicle form another dealer.

Purchased previously from this dealership and sought out again when I was ready to trade in that vehicle and purchase again. They replied but really did not appear to care or seek repeat customers.

Just did not have the car I wanted

There was no pressure. l loved the service. I will definitely purchase another vehicle from them.

Great manager. Great sales person. Good service. Understanding. Really fair on trades.

Did not make fare exchange on trade

The salesperson (Libby) was very friendly and informative. She took took time to show me everything and didn't try to push anything on me.

didn't have what i wanted