Sterling McCall Acura

I was contacted through email which was a good experience.

Well, the dealers online sales dept did respond. But never gave me better price, which is what I was asking for. Couple days go by. Then a sales man called from the dealership. And I also asked him for the best deal on this vehicle. And told him that the online department had already contacted me. He never responded about the vehicle I was asking about. And sends a list of 5 vehicles he thought were in my price range. Definitely a little confused at this point. Then the online guy emails. I asked again about another vehicle on the lot from the online sales guy. He never responded. Not sure about them, Or they are not willing to discuss a discount on vehicles. Either way poor follow through.

They worked with us to get their sale but heads-up price here is not all, I was added tint and hydrogen air expense which was not included in original price. What am I supposed to say take off tint . Overall it was a good dealer.

Great experience. Fast and honest

Awesome Dealership!❤️ I have been getting contacted thru out the week by Sale Person and that is a Positive Key for my 5 Star rating!

Great place to do business. Shelby is a wonderful salesman!!!

Great

It was great

Great response time.

The car is marvelous and I like it

I contacted dealership Salesperson Isaiah,Informed me that the Dealership manager would not accept check from outside., quote " We work with over 60 banks we can get you a fair rate depending on your credit". All I ask is the dealership send a purchase sales agreement for the amount of the Escalade to be bought. Never heard a dealership turn down money, in order to finance with so-called their banks. smh. wow The cadillac needs front fender.

Great follow up. However, I like black on black and this car is white.

Good place

Contact immediately

BAIT AND SWITCH DEALERSHIP For the second time in a week, I went there for a car that had been advertised, only to be told that it had just been sold. But they suggested other (more expensive) cars. I was going to chalk it up to bad luck or bad timing, until a couple hours after I left the dealership after being told the second car had just been sold, out of curiosity, my wife inquired about the car. She got an immediate email reply that the car was there just waiting for her. Feels a lot like bait and switch to me.

Quite annoying, wouldn't leave me alone and wouldn't give details on the vehicle when requested.

I received email yesterday having chat with the sale person yet ,but they have reach out to me

Very helpfull

Great Attention and Service! Without being overwhelming

I bought a car from them, not the car I initially went to look at, but a great car. They were very willing to work within my parameters and we were able to come to a deal. Overall the service was great, the in house service was good. Initially I had to wait over an hour and a half to see the finance group, so i left and came back on Monday and was in and out in 30 minutes. They were just really busy on that Saturday. The sales group was informed and fast and were enjoyable to work with

Less than honest. They did not have the vehicle in stock as I was told several times. I asked for a video walk around of the vehicle as it was not listed on their web site, before going to the dealership. They then admitted that they did not have this vehicle in stock and were not able to locate one with these options / color.

Great car at great price with excellent service by Muhommed.

I contacted the dealer and they return my call but unfortunately they model they had was not the one i wanted.

Auto was sold, but tried to sincerely help.

Great sales person with excellent service!

Kenny was awesome, even when I was kind of a pain. He delivered car to me since I was at work and got me the deal I wanted. Car is as advertised!

Great process. Kim was very helpful and accommodating.

Dealer followed up with me. I wanted another color

The salesman was helpful

Great people

Very helpful.

Deal was made. Car at home. Fantastic

Very nice

Spoke to sales rep and manager,funny I inquired multiple times emailed and called jimB or James told me it was sold. But look here it's still available.( Nobody likes money in Texas?) O well shady shady

Extremely helpful ,

Quick response to inquiries

This place was the worst I’ve have ever done business with period! They tried to add a charge for $995 for a “vehicle inspection” fee. When the vehicle was clearly never inspected because both inside door panels and outside door handle were broken and needed to be repaired. Well part of the deal was repair the panels,handles and fully detail the inside and out the vehicle was promised Monday by the “salesman”. I did my part got my bank to finance the vehicle the next business day. I called Monday to make sure they received payment and was told vehicle wouldn’t be ready Monday it would be ready Wednesday. Wednesday comes another excuse Friday comes my “salesman” ghosted me and never responded again. Until Saturday when the sales manager calls and says he’ll call me Monday morning. I called at lunch because no one called me I called him 2 times and the sales man 2 times then finally emailed the manager. Then at 4:45 I finally got a call telling me it would be finally ready 2 weeks later

The salesman was good and everything but the honda had a couple of scratch and one dent. I asked him they would be able to remove the scratches and he said yes so i did everything such as the paper work and what & i was told the car would be ready in about two days. Two days passed & i still wasnt ready till the forth day & i was in need of the car & when i got the car one of the scratches looked worse & I believe they made two more dents on the car trying to remove the ones on the right side cause i went around the car 3 times & i only seen 1. When i got the car i didnt say anything about it cause i really needed the car. Their service is trash

Dealer prompt in responding but the vehicle was not what I wanted.

I kept in touch with the general manager and salesman for 3 days to make sure the vehicle was available. I made an online appointment to test drive the car. I showed up Saturday morning before they opened and then I was told the car was sold, on the way out to the auction. So which was it really?? Bait and switch. Tried selling me a more expensive car. I will NOT buy a car in the future from them because of the dishonesty.

Quick and responsive

Very understanding and therefore business runs smoothly. Great help and patience.

Really helps with the dealer. I would like to work with them for my purchase in the near future .

Very good. Salesman was attentive and helpful. Car was as described. Minor issue with the temporary number plate. It could not be attached to the proper place due to missing proper nut plugs.

Mr Ricky very professional sales man and nice attention to me awesome experience I’m sure I left driving a car from there

considerate, friendly and good costumer service

The people that helped me were great and very helpful and they did a lot to make my buying experience pleasant.

I was contacted by a lady named Stephanie and although we didn't purchase the vehicle, unlike all the other places I had contacted about different vehicles, this lady answered ALL my questions and always responded in a timely manner without trying to make us drive and get us on the lot. I felt bad that we didn't buy a vehicle from her. That is how courteous and helpful this lady was.

Everything went well except that the account department kept on calling me back to sign some papers

Professional

Great experience!

Dealer responded to my questions concerning this vehicle promptly and courteously.

Very rude. Bad service, lied to me and gave me the run around with the price,tagged on options that I couldn't decline. Not happy with the internet sales rep.

I like the fact the manager even lets you know they’re interested in what you want too

Mr. Dami was a pretty good sales rep I appreciate the time that I spent with him and his loan officer they were cordial they were friendly and very easy to work with I look forward to working with them in the future

Very responsive but we didn't purchase from this dealership.

Salesman was down to earth and no pressure.

My sales person Muhammed did a great job for me! Very happy with the experience would definitely recommend, helped me with finding transport for my vehicle, was there to answer any questions I had very promptly. I felt Muhammed went above what was expected from a salesperson & I was1500 miles away, his communication with me was excellent!

Awesome experience with Lonnie at Sterling McCall in Houston! I highly recommend doing business with him if your in the market for a vehicle.

Everything went well on the phone, we had this vehicle holding for me and appt at 9:15am, and drove about 30 miles and once I arrived they told me it was sold!:-( communication could improve here! But nice folks

Mohammad and Bobby were awesome! Luv luv luv my new car!

Sales persons were great they tried hard and got me the deal i wanted. Only issue was myself didnt fully take everything into consideration. They didnt hold it againt me and understood my issue. Would recommend people to at least check them out.

Answered all my questions very polite

Great experience with the salesman, Darrell Lowe. He was prompt, very professional, he knew his business. This was my first stop to view a used Acura MDX. I intended to make three others. I never made it to the other three. I will definitely buy from Darrell Lowe, and Sterling McCall Acura again.

I have no problem with this location

Very quick to respond. I'm not ready to buy today.

Great dealership! Sales and Finance departments are amazing.

Salesmen helping was great but sales manager decided to get involved and tell me the beat price was $18,300 from &18,500 after I said I can get it cheaper at another dealer with less mileage. I walked out of course and went to other dealer and bought the car. Next day they lowered the price to 17,888. Really???

I asked just one question about the price. They replied with a lot of other questions. Horrible customer service. Their sales reps are so stupid.

great experience, great staff, and great product.

Dealer contacted me right away. Very professional and eager to meet my needs for a vehicle purchase.

No pressure tactics, great customer service, and an overall nice experience. Quick return call and clear communication from start to finish. The listing was accurate and had just posted when we contacted the dealer. Vehicle was pulled to the front and ready for our test drive. I would recommend this dealership to everyone.

Quick response to my web inquiry. Maintained contact while I was deciding on vehicle specifics. Very willing and helpful without being pushy.

Very nice and attentive staff. Ended up purchasing a vehicle from them.

Prompt and friendly.

Excellent follow up and no hassle purchase. Very satisfied.

Dealer sold vehicle and was never informed of this when I showed up.

When I got there they find out it’s sold and start showing me other cars - very BAD

They responded, I didn't. No fault of their own, I had just miss-clicked. Can't fault them for doing their part.

The best experience I've ever had buying a car. I rarely write reviews but I feel it's my duty to share my experience. When I expressed interest in a car I liked, I received a very pleasant call telling me it was still available. I immediately made an appt. When I got there everyone from financing down to the office staff were beyond nice. I made a purchase that day and I'm happy I did. I will refer everyone I know looking for a car to this dealership. A+++++ all the way.

Very quick feed back- response though, from 2 different “bots” I am sure as they were the exact same response- Got one from an Internet manager checking on my experience and answered all my questions- I can understand though, as I am sure a lot of cars get people spamming them. Still looking, I live about 400 miles from this dealership but would use.

They transferred the vehicle today I was scheduled to be ther to look at it I live 5hrs away and I was 3hrs from there when he called me to let me know it was loaded up on the truck to go to another lot.

Fast reply.

They were very helpful and informative.

Contacted me immediately... car was sold but offered other options

Quick response time, very knowledgeable about vehicle and if did not know answer would look it up and get back with me. Easy online appraisals of your trade in is a plus. Have not decided which vehicle to go with but am happy with them thus far.

I when there for my dream car BMW 4 series they have on their inventory. I got what I want and good deal too. Mr Thomas and Mr Darrell help me to seal the deal. Really great experience, quick and fast. Thank you

Salesman will answer all your questions, and return phone calls. Five

twas good, like the salesman we had.

My salesman was very friendly and tried to make it right for me. The mechanics we're supposed to give my car a front end alignment before I took my car home for the first time. They didn't do it. Other than that I had a pretty good experience. I love my car.

Received an automated response, but nothing after that. Didn't let me know it the vehicle I was interested in was still available or not.

Excellent service. Car and price as expected.

Amazing place.Best customer services.Mr Faser is a rock star.

Good follow up. Still in looking stage though

I got an immediate response (email) after I notified - via car gurus - of my interest.

As consumers, we should be informed of what to expect when visiting a place of business which is why I am taking the time to write this review of my personal experience at Sterling McCall Acura. I contacted this dealership on 11/28/2017 to test drive a used 2014 Lexus GS350 listed on the cargurus.com website and ensure that the car was in stock. I informed the dealership that I would be traveling 30 miles from my house and that I did not have any time to waste, and in turn they responded that they had the car and it would be ready to test drive when I arrived. I arrived on time and met with the sales person (Dammy) who said he had to retrieve the car. I waited for approximately 10 minutes and when Dammy returned there was no car. He stated that the car was having tire issues and had been sent to the service shop for repair the prior day to which I sharply questioned why I had not been informed before driving 45 minutes to the other side of town. He apologized and asked if I would like to test any other cars, and I stated I did not. I left feeling lied to and very frustrated so I called the sales manager, explained the situation, and asked why they had wasted my time. He stated how they have so many cars and that it's hard to keep track of all of them and apologized and said that he would personally call me back shortly to look for another car close to the same price range for me. I never heard back from him. I do not hold anything against the salesperson as he is not the one I spoke to on the phone who told me the car would be ready. I do hold the sales manager responsible because his attitude shows me that he does not care about his customers. I take this personally because my time was stolen from me and cannot be replaced. This was my experience, and I will be posting it on as many websites as possible to inform others until I hear back from this dealership.

Fantastic, ended up buying the car!

Called about a vehicle several times and never got anyone to talk to me for more than like 2 min and then when I finally got to the sales guy he said the vehicle was sold Then the next day I saw the car on their site and Cargurus for $1000 less. Unless they are giving away the vehicle I don't think there is a deal at their dealership that would make me want to go there.

Very pleased. Sales person was informative and not pushy.

Worked tirelessly to earn my business.

Worst dealer I contacted them in the morning if the car still available They said yes do you want a drive test I said yes I'll stop by 3 I go and the guy don't answer so I walk in and somebody start to help me He said the car was sold last night and he try to sell a different car I said no and I left The original guy contacted me later saying he still waiting for me 3 days later I got mad because I already bought an other car and I said how unprofessional he is and I explained why He answer that he's been professional for 26 years and he will continue and I should wait for him He said this is no Walmart that you can just go with anyone He said he put the car away for me and he still have it So I said I already bought one ,what can I do And he said come over ,you can trade in the new one ,let's talk to fix it but today is my off day I said ok I'll try tomorrow I went again, straight with the guy and he said the same lie. The car sold last night but I have a lot of cars let me help you For me I'm no going back to that dealerships ever again No even if the call me to give me a free car Just a bunch of lies I can't call that professional!

Pushed for the deal and they worked with me. Left the dealership feeling great about my purchase.

Great

Be prepared to ask every question to this dealership (or at least the salesperson I worked with) at least 3x before receiving an answer. Absolutely exhausted.

Good

Great and easy to deal with. Met with Shelby and MJ and the entire process was smooth. If your in the market for a vehicle ask for either or. Love my truck!!

Great

Fantastic!

I purchased from them! Great!!

Sent me several options.

Very satisfied with overall experience.

My salesman was very helpful and considerate. He showed me great hospitality while I was there. He knew how bad I really wanted my vehicle and made sure I took the right procedures where it came to making my purchase. And Jennifer the finance manager provided excellent customer service. When I'm ready to get another vehicle, I will be at Sterling McCall Acura.

Was working on getting information about this vehicle, but they decided it was to damaged to sell to me so they sent it to auction instead (makes sense right?) Very responsive otherwise.

Got back quickly but we are still figuring out what we want to do.

I live in Kentucky and was prepared to fly to Houston to see the car, based on the description, the low mileage and the price. Having been burned less than a month before when I visited a dealer in South Carolina, I asked the sales agent "is this car EXACTLY as described in your narrative ?" The next day he called to say "well, we've discovered the car has a transmission and clutch problem which we intend to fix, then send the car to auction." I appreciated the call as it saved me a wasted trip but I do get concerned when information in the car description isn't accurate and complete.

Showed up ,the car was dirty and not as discribed.Waste of time.

They returned my call, just couldn't get together on a price.

Very good. Professional and efficient. I enjoyed buying my car !

great

Knowledgable staff!

Fast response - didn't purchase as we were a little too far off on price but wonderful customer service!

They response me next hour and next day I went to dealership and bought a car. I have very nice experience with them.

Will work with you.

I walked in for a test drive and it was clear no one was willing to help. Finally I approached someone and asked for Darrell, the dealer I had been in contact with. They said they would get him and walked off and didn't return. Another manager walked up to me about 10 minutes later, now 20 minutes after the scheduled drive time. The manager asked if I needed help, I said yes and again told him who I was looking for. after making the call, the manager informed me that he was not in the office but was on his way back. He then had Mike assist me. Mike was nice, offered water but was not knowledgeable on the car I was looking for. I asked if they still had the Prius in that I came in to test drive, and he told me no that it had been sold the previous day. This was upsetting as I called before I came in and asked if it was still in and Darrell told me it was. Mike then tried to find me a Prius around town that he could get for me but I soon walked out when he didn't know what the "1,2 and V' meant. (Prius 1, Prius 2, and Prius V).

The salesperson Darrel was very nice, knowledgable and attentive. My experience was positive.

It was the classic bait and switch. The car did NOT have the options advertised and, after driving 50 miles to the dealership, they said it was a "misprint" and offered to sell me something else, of course at a higher price. I do not want to even do business with dealers like that.

Prompt, courteous, and knowledgeable follow up.

The dealer was great.Great service.I can say that I am satisfied.The salesman made me fill like family. I had a little issue at first but the service team there is great. I would tell anyone to go and buy a car from them.

They were great! Made us a good deal and we are very pleased.

Great people

did not buy a car here but was a pleasant experience