Stephen Auto Mall

Very responsive and helpful!

Dealer responded but the truck was sold already.

Good

I've tried contacting this dealer from Saturday to Tuesday. Saturday I was told a sales rep would reach out ASAP. Sunday their closed. Monday sent an email out, got a response saying a Sales Rep been assigned to me and will reach out ASAP. Tuesday called and person who picked didn't seem to help and pass me along and got hung up on. Wednesday called and in the end the car has already been sold a week ago. Even during the whole 4 days come to find out I've tried contacting the dealer 11 days ago, probably for the similar car. Probably never got any contact back that I didn't even notice until later.

Very warm welcome. Attention to details.

Received info rite away from them !

They got right back to me !

Took care of everything. Knowledgeable, technical, and not pushy. Walked away with a great deal with very little time wasted. Only place to go on Long Island

Sales Rep was great but then I had to speak to the Manager who was very disrespectful and rude. I was warned about doing business with Stephens....now I know why. The manager said the price was $2,000 OVER MSRP as it's in such high demand. No dealer I've been doing business with the past 10 days was a penny over MSRP. They called me back a few days later and said I could have it for MSRP. Too late I bought another car at an excellent dealership for BELOW MSRP alongwith a dealership incentive. My advice....make this place your absolute LAST CHOICE! You'll see why I wrote a negative comment but a true one.

Very pleasant buying experience. Borus my salesman was great. Gave me the car, said take it for as long as you want. I test drove in several different ways, parking, turning radius and handling. Did not feel at all pressured. Came back and purchased the car without a lot of haggling. Quite happy with my purchase.

Great customer care

Received a call from dealer and it was courteous way…

This dealership responded in a timely manner and answered my questions

The dealer was attentive and helpful while we were there. The car was ready for the test drive and looked attractive and as advertised. However, we are from NY (not CT) and after we got home, we saw that the front bumper on the drivers side was falling down. We have tried to contact the dealer via email, text and phone and cannot get through. In addition, one of the FOBs does not work, and when we tried to make sense of the navigation system, we discovered it has its own manual that was not provided. Today they called and said they couldn't get the NY state registration because we "owed back taxes". Totally bogus. We called NY DMV, who told us there was no problem. We hope they fix that soon. Perhaps they do not do out of state sales very often? We expected this to go smoothly and were disappointed. This may not be the dealer's fault, but on the way home from a trip, the check engine light came on. Tomorrow we'll take it local Toyota dealer and hope our warranty covers it.

As soon as I sent a request for information i was contacted. My sales associate was great and answered all my questions promptly. Although I moved too slow on the deal. I would definitely recommend them.

Very Responsive and quick to meet my needs. Purchased this vehicle from them. Fast and easy process!!! EXACTLY what I was looking for.

They contacted me on the day of my appointment to confirm one hour befofe only for me to show up and the vehicle to already be sold and delivered. Poor business practice. Could not continue with them due to their inconsideration.

The car was already sold, but they wanted to help with other cars.

Very nice sales staff we just can't get together on price yet, will keep trying.

Contacted immediately by email and also with a personal text from the internet manager!!

Really great service got me exactly what I wanted. When you go ask for Mike he's the best

Good people but we only have 20 K and our truck and made no deal for such amount, we are too old and the economy is not in such good condition to make a loan.

Excellent customer service! I’m so happy with my beautiful “new” used car. It was exactly as advertised and even more beautiful in person. Saied was awesome, a fantastic salesman who made the whole car buying experience a comfortable and happy one. He took care of everything, and even set up my Bluetooth and showed me how it works so I could have tunes for my ride home. The car was spotless and shining, with a full gas tank when I went to pick it up. I highly recommend Stephen Auto Mall!!

Quickly responded to my inquiry,

Helpful

Great service got my truck there great job thank you again

Pleasant and professional.

Was the easiest vehicle I have I bought got a call from mike told him what my trade was and they worked out numbers over phone told them when I could pick it up had everything ready to sign and off I went

Got the car it was a good first time experience. Love my car !

Not the best. I called on a specific car and made an appointment to test drive it. The car was listed correctly as far as price and miles but they didn’t disclose a very cracked rear bumper on your site. It seemed like the “old bait and switch “.

The pictures might be of a different vehicle. One I looked at had scratches on the passenger side hood area. In the photo above you can see none.

They contacted me immediately, sent me few options. I haven't purchase a vehicle yet, but I like their customer service.

Responded but truck had people looking at before I could get there and was sold

Very good

High pressure sales model of dealer. Lied about a car. It took multiple calls and days to get the deposit back but they were quick to process it. I personally cannot recommend them due to my experience.

Very friendly, willing to help and work with you, a pleasant experience.

The salesman & staff were very helpful

Exceptional people but I can’t buy in this troubled economy

Fast, curtious response.

Quickly responded but the price was fake they put up a false number so that I would contact them instead of the price being 24,000 it was 27000

Very good. Friendly salesman, not pushy.

Courteous and responsive.

Very friendly and responsive. Though I was quite overwhelmed with the amount of texts, calls, and emails I got every day. I was only looking at car deals, not trying to buy one right now but they kept wanting me to come test drive the car. I work full time and live in a different state, so this isn't something I'd do if I didn't plan on actually buying the car at that time. Maybe I'll come back once I'm actually ready, but for now its just a lot more than I need.

They are very helpful and caring

They responded with a nice video showing the truck was still there. Was about to go look at it and it got sold. They were nice enough to call me and let me know just before I left. Overall was pleased with their efforts.

I've been very happy with everything so far. Saeid, my Salesman, Yusef the Sales Manager, Bob the Business Manager and Lisa who does the initial meet & greet via email with her personal video, have been great. Brittain who helped me with my rental while they did some promised minor work was very nice. I've also received a nice follow up call from Peter in Service. Great bunch of people helping me. I had to stick to my guns and work hard for my deal but Yusef made it happen. It all seems a little too good. I've bought MANY cars over the years and don't trust most dealerships but but so far I am very happy with my purchase!

The experience was horrible. The owner was extremely rude. When asked about the colour of the vehicle he said I should pull off the road and read the ad since I was driving. No manners whatsoever and didnt deserve to be interacting with anybody in the field of sales. Very rude

I give them a 10 we worked well very responsive

Great staff and very helpful. They made buy a

Boris is an incredibly personable and professional employee. If and when I do business and purchase a car I would definitely consider having Boris be my guide. Thank you

Worked out a good deal for all! Glen was great to work with.

Just about perfect! My contact man was well trained and interested in my concerns. Sure, they had a drop-dead price. But that's the deal; if it 's good and you can make the payment then it's "win-win". And to boot, I bought a used car-something I never did. So if you're looking for a good outfit and you don't mind driving a bit to Connecticut, I'd say you have a better than good chance to get a good vehicle with a good bunch-Stephen Auto Center.

Ok experience overall, definitely happy with the car

Bought a car from this dealership good experience

Very helpful

My experience was great

Quick replies

Great!

Very personable and understanding as we had our 2 young children with us when we looked at the minivan. They were patient with us during the test drive and did not rush us through the process. Great experience!

Zero stars! Worst experience ever! Had the vehicle on hold for 24hrs and it sold while I was test driving it. I was not even offered any other vehicles to look at on the lot just told by Brian the manager that he was not going to tell the other girl she can't have it now even though I had the apppomtmemt and drove over an hour to get there. Shame on them!

Mr. Nightingale was attentive, courteous and I might add extremely patient with my son. It was his first time buying a car. Thank you

Very responsive and answered my questions.

I have to say ir was a pleasure to purchase a car from STEPHENS AUTO MALL! We live in New Jersey and found the car we wanted in Connecticut. Mr. Collins was very helpful and all our expectations were met! We would highly recommend CarGurus to anyone looking for a great automobile !

Helpful with information requested.

good

Easy to communicate with. Answered all of my emails and sent me all the information I asked for.

openess,friendly with answered all ?s and concerns

The dealer response immediately but i was too late. It was sold. Talk to them again if they have another car i like.

Great salespeople and good and knowledgement help me thank you

Very helpful timely response would recommend there srvice to any one

Extremely responsive

Prices are a little higher than average. Definitely do your research before going. Their staff is polite but very persistent. Over all good experience but I did buy from another dealer.

I drove to Stephens and was planning to view a few other vehicles at 2 other dealerships in the area. Long story short - I never made it to the other dealers. The people at Stephens were friendly, professional and straight forward. Two hours after I arrived I was driving away. The sales and finance process were very easy. I received a fair price for my trade and I got great deal on the car I wanted. I would definitely do business with them again. Well worth the trip from Springfield

Sales manager stated that if you are a out of town buyer he doesn't want to do business with you ......his exact words . Very nasty on the phone for no reason

Responded quickly, sadly the vehicle was sold.

Excellent customer service

Steven Auto Mall Rep. Victor Ortiz was just fabulous! He told me about the vehicle"s owner and how all service was done there. Car looks brand new for a 2015! Victor was also happy to negotiate a deal on the Tacoma, Which we were looking for! I purchased the vehicle! A GREAT EXPERIENCE!! THANK YOU. JEFF

Very helpful.

Very reaponsive and helpful

Although at this time we have been unable to agree on a price I want to express my complete satisfaction with the salesman (Mike) sales Manger (Bryan) and the Dealership. I was treated with respect and felt at ease during the complete negotiations. I would recommend this dealership to anyone looking to purchase a vehicle. I give 4 stars instead of 5 only because I was unable to purchase the car.

Although i did not continue with communications, they were promt with a response

I'll keep this short and sweet. Asked them if they accepted cars with rebuilt titles before driving 45 mins down there. They say yes. They then offer me 1,800$ for my 2011 Nissan Sentra with only 70k miles because they " Don't sell cars with rebuilt titles they will auction it off at an auction ." Thanks for wasting my day . I appreciate it.

I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still no pictures , so I decided to invest my time on a Saturday and drove over an hour to see the vehicle. I arrived at the dealership, drove the lot, and reached out to one passing by salesman and asked the location of this used vehicle , who in turn replied laughingly ,"it's here somewhere" as he proceeded to continue on his way and headed inside, ... so much for his help. I continued to drive around, and returned to the sales dept. and again inquired about this vehicles location ,I gave a different salesman the stock number and he took the info and went inside for 10 min or so, then returned to inform me that this vehicle was in the body shop having the tailgate repaired , and suggested I could try to look through the window but I likely wouldn't see it as it was covered in plastic to protect from paint overspray , and it wouldn't be ready until Mon or Tues. I left after driving that far not even given the opportunity to "see"it. Now nearly t a week later I see they have put photos online of said vehicle, but they also INCREASED the original price !! I inquired through chat as to why this was higher now, and was told it had been priced prematurely and has now completed the reconditioning process, and has a higher price I don't know how dealerships operate but this scenario seems pretty sketchy and I would caution anyone who does business with them, luckily it wont be me.

I had a Good experience purchasing a car here. I bought car from a Sales Consultant named Henri Michaud . He didn't try to lie or steel from me. He treats people with dignity and respect. I had resource to purchase a car from any car dealer , and choose to buy here.

Pushy with test drive and didn't answer email questions.

Call me but the car was already sold

Friendly and understanding

Sends updates as new used cars came in.

They did respond . Very nice to talk too

I'm saying this as someone who dealt with this dealer directly and I'm telling you, DO NOT DO BUSINESS WITH THESE PEOPLE. I called about a car listed here, talked to a sales manager, secured a deal and made a deposit over the phone. Two days later I drove 2 1/2 hours to the dealer. When I get there everyone was smiling and happy. Then they give me a different sales person and pull up with a DIFFERENT CAR. This car was similar but obviously not not the car I put the deposit on. As soon as I told them this was the wrong car, their attitudes completely changed. The sales person and assistance sales manager CHRISTIAN acted confused and then said they did not have the car I put the deposit on. There was no understanding and no explanation as to what happened to the car I put the deposit on, from anyone there. When I explained i drove 2 1/2 hours, took a day off from work, wasted gas and my time, I was met with shrugs by the staff. Understandably, I was upset. When I made it clear I was unhappy, asked for my deposit back and not interested in another car, I was asked to leave and threatened to have the police called to escort me out. I demanded my $500.00 deposit back, and they said they refunded it. The deposit still has not been refunded to my account and I've had to file a dispute with my bank, just to get my money back. If you want to save yourself headaches, stress, and have peace of mind, I would avoid this dealer like the plague. Incidentally, the ad for the car is still online here and on their website. This is what I believe happened: They put up a nice ad for a car that attracts people into the dealer. Over the phone, they will say the car is there. Once the person comes into the dealer, they will try and get them to buy what they really have on the lot. If the person agrees, great for them they get a sale. If the person doesn't want to deal, they can leave and the dealer hasn't lost anything, except a bad review if the person inclines to do so. This is the game they are running. Look at the other reviews on here, because I am not the only one they have done this to. Please save yourself the hassle, and find your care from another dealer, a dealer with integrity, honestly and a good reputation. Not this place.

Took some time for someone to get back to me.

The sales staff seems to be on the ball. We did not put A deal together, but the staff did keep in contact.

Spent over 2 hours at the dealership. Also the sales rep, alone with the manager, would making promises but not hold up to the information that was provided. Very unsatified with the professionalism that was provided. They continued to give bad attitude, and use profanity in front of customers.

Terrible. Was ready to drive over an hour to see this car and they gave me the run around before just not calling me back all together. Seems like a sloppy and unprofessional operation. Had no answers to simple questions. Should've listened when I was warned about them.

Very easy to deal with. Love the car.

Responded quickly but no transaction as car was not AWD, which was my misunderstanding

Very professional. I would go back and buy again

No hassle negotiation.

The car I wanted was sold. They told me it was available I had a long drive and wasted my time

Although the vehicle was already sold they did respond quickly and checked in more than once.

Everyone was helpful got out of there way to make sure i drive the car home the same day .

They no longer had the used vehicle that we had found on cargurus.com but it's not like our hearts had been set on it. There was a nice selection of other vehicles that fit our needs, and we worked with a very pleasant salesperson to find the right fit. As a result we bought a very satisfactory vehicle at a very fair price (based on cargurus.com evaluation).

Willing to negotiate and took care of what they said they would.

Very prompt and pleasant to my request but the car i was looking at was sold.

very professional

good

very professional..engaging..and seemingly honest

Miserable experience. Vehicle wasn't prepped at all. Warning lights displaying on dash weren't cleared and the vehicle wreaked of smoke. Sales manager was 'cold' and 'dismissive'.

I drove half an hour away to test drive car and they knew the car didn't even start would not recommend to a friend nor enemy.

Tried calling a couple times and they werent very rwaponsive until it was too late

They did exactly what was expected great experience

Poor info on the truck

The whole staff was great!!!!

Too far. Too many emails, too many phone calls.