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Southern Star Automotive
About Us
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By Appointment Only
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3695 Buford Hwy
Duluth, GA 30096
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Aug 6, 2025
I would like to rate this dealership, a one star because I had a pending sale due to inaccurate documentation on their end and they were getting it fixed and going to reach out to me and they sold the truck out from under me without notifying me or anything and I had cash in hand to purchase the deal, but unfortunately, with the documentation being incorrect, they had to fix it before I could purchase And once they sold the deal then they called me so I was very unpleased and very unsatisfied
Aug 7, 2025
Response from current dealership:
We appreciate your feedback, but we’d like to clarify the situation. At the time, you mentioned you weren’t ready to move forward because you wanted new tires, and we were unable to come to an agreement. As we operate on a first-come, first-serve basis, another customer purchased the vehicle while it was still available.
We also offer the option to place a deposit to hold a vehicle, which was not done in this case. We understand it’s disappointing, but we do our best to be fair to all buyers. If there's anything else we can assist you with, feel free to reach out.
We also offer the option to place a deposit to hold a vehicle, which was not done in this case. We understand it’s disappointing, but we do our best to be fair to all buyers. If there's anything else we can assist you with, feel free to reach out.
Aug 7, 2025
Response from current dealership:
Hi Michell, thank you for your feedback.
We’re sorry to hear you felt there was a lack of communication. Our records show that we followed up with you consistently through calls, texts, and emails regarding the three vehicles you were interested in. We have a dedicated team of three people whose primary role is to follow up and assist customers throughout the day.
If there was any miscommunication, we truly apologize and would be happy to assist you further if you're still searching for the right vehicle.
We’re sorry to hear you felt there was a lack of communication. Our records show that we followed up with you consistently through calls, texts, and emails regarding the three vehicles you were interested in. We have a dedicated team of three people whose primary role is to follow up and assist customers throughout the day.
If there was any miscommunication, we truly apologize and would be happy to assist you further if you're still searching for the right vehicle.
May 17, 2025
Price was too high for my budget but it's a beautiful vehicle.
Feb 21, 2025
I did not purchase yet; I am still shopping, the dealership was very courteous.
Jan 5, 2025
Quick response
Oct 24, 2024
The vehicle was just as advertised and the dealer answered all our questions.
Aug 24, 2024
Response from current dealership:
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Aug 16, 2024
Great follow up
Jul 28, 2024
They were great, bought the car. Love it! Highly recommend them.
Jul 29, 2024
Response from current dealership:
Thank you Harry it was a pleasure to connect enjoy the ride!!
Jul 16, 2024
Response from current dealership:
Thank you!!
Show older dealer reviews 204
Feb 13, 2024
Lovely experience
Sep 5, 2023
We loved dealing with this company. Henry was our saleperson and was very helpful and friendly. Will use them in the future for other car
purchases.
Aug 9, 2023
The people were very nice and welcoming. However the car the show has no damage. But it was damaged and someone like spray painted over the damage. I told them if they get another one please contact me.
My mother and I went to look at a couple of vehicles that there listed on this site. 1st off, the "dealership" looked like a an office building with severe suites inside, and NO cars parked out front. I had to call and make sure that I was in the right place. A guy named Mike came around to meet me, and I told about the 2 vehicles that I was interested in. He had to call and have then brought from a different location that was 5 minutes away. I was able to test drive both vehicles, afterwards I told him that I need to talk with my mother and decide which one I was going to purchase. He took the vehicles around the back of the building, and NEVER showed back up! I was out there l for over 5 mins trying to figure out where this man went. There was no one to ask for him. I even walked inside the building, and no one was there. How does a person try selling a car, but isn't around when the customer want to talk. After 5 mins of waiting for him to show back up, which he NEVER did, I left.
Jun 27, 2023
Response from current dealership:
Thank you for taking the time to share your feedback. We appreciate all reviews as they provide us with valuable insights and opportunities for improvement. However, it seems that there might have been a mix-up or misunderstanding, as your review is not reflective of our business, Southern Star Automotive at 3695 Buford Highway, Duluth, Georgia.
We take great pride in offering a wide selection of quality pre-owned vehicles with a focus on providing excellent customer service. With over 110 cars in our inventory with two previous owners or less, we strive to ensure that our customers have a
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We take great pride in offering a wide selection of quality pre-owned vehicles with a focus on providing excellent customer service. With over 110 cars in our inventory with two previous owners or less, we strive to ensure that our customers have a
May 16, 2023
Took it for a test drive and noticed a scraping sound coming from the front passenger side wheel brakes. I mentioned it and was told they would have a mechanic look at it and call me back for another test drive. They never called me back, I assume it was because they didn't want to fix it and they could probably find someone to buy it who couldn't notice it. I would have most likely bought it if they would have done what they said they would do.
Mar 5, 2023
My experience with this dealership was awesome. Eugene and Ronnie were both great to work with.
Jan 12, 2023
All good, Great folks
To deal with.
Ez
The whole experience was pleasant and stress free. Everyone was extremely friendly and accommodating. Communication was great from beginning to end. I was informed throughout the process of everything going on. The car was clean and ready for me when I arrived. I would highly recommend Southern Star Automotive.
Oct 3, 2022
Henry is awesome. Great place to go get a car. Very helpful with the selection of a nice vehicle.
Jul 4, 2022
I talked to a salesman once, he was supposed to send me price out the door so I could arrange paying for the car and he never sent it to me.
Jun 27, 2022
Only had a few emails but seem to be good people
Jun 21, 2022
Very professional and an experience I would recommend to others.
Jun 3, 2022
We went to see this vehicle but didn’t get it it was NICE but a bit smaller than what we needed , but we saw another vehicle that they had and purchased it , it was a Ford Expedition ! But service was Great !! No complaints
Really great experience. Ronnie was easy to work with and fixed a problem with the car without debate. He had the car detailed and even had the windows tinted and all the fluids changed before I picked it up. Great place to buy a car. I’m very happy with the results! Good people, honest and easy to work with!
Apr 18, 2022
they were very helpful about the car. test drive was excellent and we were in and out in about an hour. with a tank full of gas and a wash job .the car drove really good
Southern Star is a smaller car lot but they seem to work hard to get their customers' business
and carry quality used vehicles for the most part. I had a good experience overall and purchased
the vehicle after my test drive. Their financing options can be limited so it is a good idea to have
something lined up before you decide to purchase here. Otherwise I would suggest them for a
hassle free purchase experience. At no point did I feel pressured or rushed and they provided
information and history reports without me having to ask. I communicated with David and he
helped me almost the entire way through the purchase. Make sure to ask questions and they will
be answered.
Feb 3, 2022
The dealership was professional.
Jan 12, 2022
Responded very quickly
Sep 25, 2021
This was a horrible experience. I was contacted about a Mini Cooper they had for sale. We agreed on a price, I contacted my credit union, they gave me the loan. Next morning the dealership tells me “the car was sold to someone else” this was responsible and racket. I’ll never do business with these guys again
Oct 1, 2021
Response from current dealership:
We regret that you missed the mini cooper. Our weekly deals bring multiple buyers and offers to the table. As a courtesy we offer to hold a vehicle 24 hours with a refundable 500 deposit, when clients choose not to they run the risk of missing out. Our policy is clear and firm, we do not hold cars without a deposit. After 22 years in business and a stellar reputation we learned to be transparent and up front. Often we have 4 or 5 customers trying to buy the same car and when there is no earnest money we see it fit that the client that commits time to come in is the one that gets the deal, w
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Polite, responsive, but may be limited in their knowledge of the cars. The vehicle I went to see was listed as minor accident reported. Whole car was riddled with dings and scratches and somehow this "minor" accident created issues with the dash alignment on the inside. Not worth the potential issues.
My salesperson was useless! Not only did have to always get up with her, she knew NOTHING about the car. When I got to the dealership this morning at 9:30 she wasn’t even there yet. She was running late like she was doing since the moment I saw this car. Not only that but somebody at their dealership had Covid and I couldn’t even go in side to sign the papers. No one told me that as well. I rented a car to drive there from my home in North Carolina and when I dropped my rental car off, they couldn’t even find someone to pick me up! I had to pay for my own Uber back to their car lot! She never offered to explain anything about the car because she didn’t know anything!
Horrible experience!
Apr 16, 2021
Great deal
Apr 15, 2021
Great
Mar 28, 2021
Great experience
Mar 29, 2021
Response from current dealership:
Jeanne, thank you for the positive feedback. Don't forget to check in with us for future needs 24/7 at www.southernstarcars.com
Mar 29, 2021
Response from current dealership:
We re sorry we missed your business, should you be in the market in the future all current listings are in our website at www.southernstarcars.com
Mar 29, 2021
Response from current dealership:
William, thanks for your feedback. We source out all our transport, give us a ring if you need help in the future. www.southernstarcars.com
Mar 29, 2021
Response from current dealership:
Shannon, We have a software that is programmed to follow up for 20 days after initial contact. We set it up that way in case our staff misses a follow up. Each email and text we send out has our office number in case you need to get a hold of us, many times emails go to spam unable to reach clients. We have added aditional lenders to try to cover all the financing needs of our clients. We re sorry we were not able to connect this time around.
Jan 15, 2021
Very helpful
Mar 29, 2021
Response from current dealership:
Jeannie, thanks for the positive feedback. After 22 years serving clients all over the southeast with hand picked low supply high demand pre owned cars we feel we are doing a good job connecting with clients. Thank you for the vote of confidence.
Mar 29, 2021
Response from current dealership:
Peter, thanks for the positive feedback. After 22 years serving clients all over the southeast with hand picked low supply high demand pre owned cars we feel we are doing a good job connecting with clients. Thank you for the vote of confidence.
Mar 29, 2021
Response from current dealership:
Cmo44, Thank you for your positive feedback. We built a local business in the course of 22 years that has become regional. Its a complement to be perceived as trustworthy in our industry but that is the way we choose to operate by design. We are grateful you chose us, Thank you.
Mar 29, 2021
Response from current dealership:
Guru9DZLF, Thank you for your feedback. we are grateful we had a chance to earn your business. We believe being transparent is one of the pillars by which we operate, We are a car gurus top rated dealer 3 years in a row. That is why we allow inspections before the purchase so you can buy with the confidence you did your due diligence. Many of our units are aggresively priced. When obtaining a car loan we are at the mercy of what the lender offers based on individual credit worthiness. We fully disclose and present what the lender terms are and each client chooses to move forward or not .
Nov 28, 2020
Courteous and very helpful.
Mar 29, 2021
Response from current dealership:
Patsy, Thank you for your feedback. We look forward to serving you in the near future.
They got back in touch with me and seemed to recognize that with my concerns related to the hybrid vehicle I inquired about that it might
not be for me.
Mar 29, 2021
Response from current dealership:
Joel, Thank you for your feedback, We try to address clients needs without ever being pushy and putting our needs first. Our laid back approach customer centric approach has yielded good results delivering a superior customer experience. Look forward to connecting with you should the need arise.
Mar 29, 2021
Response from current dealership:
GuruDC9fx, Thank you for your feedback. We look forward to serving you in the future.
Mar 29, 2021
Response from current dealership:
Guru99XPBX, Thank you for your feedback, we look forward to connecting in the future.
Contacted me and asked how to be of assistance. Then followed up
with offers and price changes. Still shopping for the right car, right
deal.
Mar 29, 2021
Response from current dealership:
Thane, Thank you for your feedback. Hope to connect with you if you find a car in our inventory that meets your needs.
Mar 29, 2021
Response from current dealership:
Keith. thank you for the positive feedback. Don't forget to check in with us for future needs 24/7 at www.southernstarcars.com
Oct 3, 2020
Southern Star and namely, Ron were a delight to deal with. Buying a used car is
always a headache but Ron was forthcoming in every way. As we bought online and
sent POMCAR for an onsite inspection, small cracks in the windshield were not noted
on the initial report. Ron saw to it that we were hooked up with a new windshield as
soon as we told him of our discovery. We will be returning to Southern Star for our next
vehicle for sure. He was as affable and friendly as one could ask for and removed all
the angst of buying a used vehicle. Bravo Ron! I'll Keep coming back!
.
Mar 29, 2021
Response from current dealership:
Arthur, It was a pleasure working with you and happy you had a great experience. Thank you for your positive feedback.
Sep 10, 2020
Pleasant experience. The car was not in as good a condition as I had hoped, but the dealer worked with me on the price to make the sale.
Jun 27, 2020
I purchased a 2013 Nissan Juke from Southern Star and I dealt with Henry. Henry gave me great customer service and a great deal on this car. It was clean inside and out and it's a great ride. Thank you Henry.
Jun 19, 2020
Ronny is an excellent customer experience agent.
Jun 4, 2020
Unable to work out a deal, but nice staff.
Price gouging. They wanted 4000 dollars down for a car that is 9,900. The total loan is 11,000. And the vehicle has 160,000 miles on it.
Jun 4, 2020
Response from current dealership:
We are sorry we could not connect with you. We are a retailer not a lender. When financing a vehicle terms and conditions are dictated by the finance company/lending institution not by the dealer/retailer. We are a fair,good and great deal car gurus dealer. Some customers choose to use their bank or credit union of choice to take advantage of our great car gurus offers when the financing obtained through our lenders is not to their liking. We hope you find what works best for you on your car shopping journey.
May 27, 2020
It was very professional, great customer service.
May 20, 2020
David was very helpful and I would recommend Southern Star.
Ronny responded timely. I was traveling through the town n I was 15 min away when he contacted me. He accommodated me on such short notice n had the vehicle waiting when I pulled up. Team is very conscience n prepared with respect to social distancing during this unusual time. I took the vehicle for a drive n inspection. When I returned, I told Ronny that I was getting the approval from my other half n would have to wait. He understood n obliged without hesitation. Upon my drive, I got the approval n was able to put a deposit on it remotely n I received a receipt quickly. We coordinated my arrival throughout the next day. I was able to return with full payment, paperwork was quick n easy, n vehicle cleaned ready to go. The vehicle is great n price was right. I felt no pressure n 'safe' at all points in the process. I was taken to a screened in porch at rear of the building to be socially distanced when signing the paperwork. The business has went well beyond. Thank you.
Mar 30, 2020
Did see and test drove the vehicle. Sales person was very nice and didn’t use pressure tactics. I would have purchased the vehicle had it been the color my wife would have been satisfied with.
Feb 20, 2020
David at Southern Star Automotive was very helpful and easy to work with. He was straightforward and truthful, no games. I'm very happy with my purchase
I found Southern Star Automotive on cargurus.com. I purchased a 2013 Fiat from Southern Star. when i got it home, i saw the seat belt latches were missing from the back
seat. when i took the car for emissions, it failed. i took the car back to Southern Star for repairs and borrowed another vehicle from Southern Star: a VW ee that clangs at
70mph. i did not feel safe driving it.
after 3 weeks and little info about the status of the Fiat, i learned the car required a new computer. i asked for my my money back. Maricela, the manager, said she would
refund my money only if i removed a negative google review AND signed a "hold harmless" release form. when i showed up to pick up my belongings from
the car, as well as sign, the info on the document was incorrect; i did not sign. the receptionist wrote a check anyway. the dealership placed a stop order on the check,
which left me with no loaner, no Fiat and no $7k....
AWFUL EXPERIENCE.
Very friendly dealership! The associate was knowledgeable amd patient. My family and I test drove the vehicle with our children to be able to get the full experience. My only con is they were focusing on the retail value of the vehicle when it sold new to try to use it as a selling point which is completely irrelevant and the car was way overpriced. The pro is ALL of their vehicles are well kept and clean unlike some of the other dealerships we've gone to where the interior is dirty and dusty.
Jun 22, 2019
Contact was Fast. Nego. wasn't great, staff was Ok. I just thought Price was a little unfair for their 2008 650i cpe. And I dont think they really wanted to Trade, Sent pics of mine,and got lowball offer.
Outstanding as well as exceptional salesman Nicholas Marrow provided an amazing experience in purchasing my car! The car dealership and staff were great and professional! I recommend that everyone see Nicholas Marrow for open and pleasant experience in purchasing a vehicle!!!!! Thank you Mr. Nicholas Marrow!
Mar 7, 2019
Could barely understand the lady that called me back. Made my cash offer and that was days ago. Guess it’s a no deal.
Feb 2, 2019
Response from current dealership:
Thank you for your positive feedback. At Southern Star Automotive we focus on delivering a good buying experience. Our business is designed to deliver value. We look forward to a future oportunity to be of service.
Joe is the man!!! The whole team is great over there... I was in the market for a truck and visit literally 7
dealership around the metro area. If you are in the market or a vehicle stop by this location. They are super
nice, work with you and make buying a car fun again. This was by far the best interaction, I ever had buying
something. Even if I didn't get the vehicle this was worth the experience. Hey guys at Southern Star keep it
up!!!!!!
Feb 2, 2019
Response from current dealership:
Kareem,
We are glad to see you enjoyed the interaction at Souther Star Automotive. Our business model in centered around our customers, that is why every vehicle in our lot is handpicked. We like saying that we work hard getting the right vehicles so our customers enjoy the reward of our hard work. Once again thank your business . We look forward to being of service in the future.
We are glad to see you enjoyed the interaction at Souther Star Automotive. Our business model in centered around our customers, that is why every vehicle in our lot is handpicked. We like saying that we work hard getting the right vehicles so our customers enjoy the reward of our hard work. Once again thank your business . We look forward to being of service in the future.
Feb 2, 2019
Response from current dealership:
Thank you for your feedback. At Southern Star Automotive we use cutting edge technology to stock the right vehicles. We buy them right so we can price them right. Our intelligent stocking and pricing software allows us to price our vehicles according to what is happening in the market in real time. This allows us to deliver the right information to our customers so they can make an intelligent decision moving forward with one of our vehicles. We thank you for the opportunity to be of service.
Dec 4, 2018
Very good
Feb 2, 2019
Response from current dealership:
Eunice,
Thank you for the opportunity to assist you. We look forward to being of service in the future.
Thank you for the opportunity to assist you. We look forward to being of service in the future.
Nov 26, 2018
Southern Star Was amazing even in my indecisiveness. I didn't get the car due to other personal reasons but would work with them again in the future.
Feb 2, 2019
Response from current dealership:
M. Garvey,
Thank you so much for giving us your opinion about your experience at Southern Star Automotive. After 20 years in business at the same location in Duluth Ga. we realize that being a haggle free dealership allows to deliver the best buying experience. We look forward to being of service in the future.
Thank you so much for giving us your opinion about your experience at Southern Star Automotive. After 20 years in business at the same location in Duluth Ga. we realize that being a haggle free dealership allows to deliver the best buying experience. We look forward to being of service in the future.
Great deal for the car, it just got sold before I got back to get it checked out and purchased...
Feb 2, 2019
Response from current dealership:
We re sorry we were not able to connect. Our intelligent stocking and pricing software allows us to pick only the hottest vehicles in the market. Our vehicles command a lot of attention because they are high demand low supply vehicles. Often times we have that happen where we will have two or three customers on the lot trying to buy the same car. Its a first come first serve basis. We can hold a car for 24 hours only with a confirmed appointment. We are grateful for every opportunity we get to help clients connect with their dream vehicle.
Aug 30, 2018
Even though I didn't make a purchase, I am very impressed with them, some of the best customer service I've seen at a dealership
Aug 12, 2018
Everyone at Southern Star was quick to respond to our inquiries and questions, and very friendly. This is the way car buying should be everywhere. There were no games and no pressure tactics.
Aug 3, 2018
Very helpful dealer.
Jul 18, 2018
This Dealer responded to my inquiries almost immediately and their business processes inspired confidence. I found the car I was looking for (540i/6) elsewhere, but my experience with this organization was quite pleasant.
Jun 25, 2018
Very pleasant & friendly. The vehicle was in good condition as described & ready for test drive. I would recommend this dealer to friends.
May 26, 2018
No hassles, clear on cost and details. Clean facilities and vehicles. Good customer service!
May 11, 2018
Great service
Apr 25, 2018
They were very informative, unfortunately I purchased another vehicle.
Mar 26, 2018
Excellent service and treatment
Mar 18, 2018
Everyone was kind and courteous.
Feb 25, 2018
Quick response! We decided to go with a new vehicle.
Feb 11, 2018
The best car buying experience I have ever had. Ricardo and David went above and beyond to find the right vehicle for my families needs. Not only would I highly recommend them to anyone in need of a clean used car, but I will purchase from them again!
Feb 16, 2018
Response from current dealership:
Richard, Thank you for giving us the opportunity to serve you and your family. At Southern Star we strive to be a leader in our industry. It is by design that our focus is centered around our customers buying experience. To see that we delivered on our promise is rewarding to hear. Thank you so much for your business. We look forward to serving you in the future.
Dec 14, 2017
Outstanding dealer
Dec 1, 2017
Very prompt and helpful.
Nov 20, 2017
I inquired about this car on a Friday evening the next morning Betty called me to let me know the car was still available. I drove from Nashville Tennessee to the dealer in Duluth Georgia. Betty was very helpful and I did purchase the vehicle. I am very happy with my choice! Thank you Betty and Southern Star!
Oct 16, 2017
They kept emailing me and calling. They keep in touch until you respond.
Sep 29, 2017
they are true professionals. We bought he H3
Sep 17, 2017
Very helpful and attentive without being overbearing. I appreciated the quality of the experience even though I didn't buy there. I will certainly head back there next time I'm in the market for a car.
Aug 13, 2017
Responded with care!
Aug 2, 2017
Great experience! Enjoying the car. Fast, quick and to the point.
Jul 19, 2017
Yes but not sure of message. The salesman told me that there was a problem with the truck and it wouldn't be worth my time coming from my area to check it out. Could be wrong but it felt as if I was shrugged
off the opportunity. Bottom line, if information given was/is true, I dare
not continue quest for 'Lemon'!
Aug 31, 2017
Response from current dealership:
Charles,
Thank you for giving us an opportunity to do business. We have been in business 19 years. The type of inventory we carry is generally high demand low supply . We have folks travel to buy from us from all over the southeast of the United States. It is a common practice in our business that if we identify a vehicle that has some deficiencies we will either remove it from our inventory until it is ready or we will disclose the condition in order to be fully transparent. We identified some deficiencies in the unit you were interested in and we chose to fully disclose it so you wouldn't b
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Thank you for giving us an opportunity to do business. We have been in business 19 years. The type of inventory we carry is generally high demand low supply . We have folks travel to buy from us from all over the southeast of the United States. It is a common practice in our business that if we identify a vehicle that has some deficiencies we will either remove it from our inventory until it is ready or we will disclose the condition in order to be fully transparent. We identified some deficiencies in the unit you were interested in and we chose to fully disclose it so you wouldn't b
Jul 17, 2017
Responded quickly
Jul 16, 2017
This dealership was very honest and straight forward about the vehicle. They were very timely about responding to my email.
Jun 27, 2017
Really tried to help me buy a car ! That's what good dealers do
May 29, 2017
I had a great experience with this dealer. I spoke with Ronnie over the phone and upon arrival I asked for him. Ronnie was very courteous and professional. We came to a price agreement and days later I brought my wife with me to buy the 2006 GS430....We've been pleasantly pleased with the car. I'd recommend this dealer and even more so the salesman. Great Experience
May 3, 2017
Henry was very nice. They could not get the price right on the car so that I
would by it. Overall the customer service was great.
Apr 29, 2017
Good people to work with. Purchased a car from them.
Apr 16, 2017
very prompt
Apr 12, 2017
Contacted dealer stated I would come by after work to look at vehicle, called prior to going only to be told an "employee" is driving the car home & was gone for the day & to call back the next morning. Really, wait on it, you should call ME, you're in sales I'm not! Overall very unprofessional I would NEVER do business with this dealer. Perhaps, the "employee" can buy the car since it's used for joy riding! Happy I didn't waste anymore of my time with this place, if they treat potential customers this way "prior" to a purchase I can only imagine the lack of service afterwards. They received one star for answering the phone & no stars is not an option.
Aug 30, 2017
Response from current dealership:
Sabrina, I apologize for not being able to connect with you. We work very hard to be as transparent as possible with the way we operate our business. After 19 years in business we have done a lot of things right but we are certainly not perfect and are very willing to learn and improve our operations through constructive feedback . Your experience with us and opinion matters. Unfortunately the car you were interested in was in a drive cycle for emissions purposes. Each week we stock 15 to 20 new units in inventory. They all go trough a safety and reliability inspection that includes an emissio
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Mar 29, 2017
Very professional and very friendly dealership.
They are honest and forthright. I didnt purchase
from them this time, however I will recommend
at least a visit.
Feb 28, 2017
Super fast response!
Feb 13, 2017
The salesman, Ronnie, and the support staf at
Southern Starf were all very knowledgeable and
professional. Also the office and grounds are well-
maintained and all the cars are clean. The dealership
is first rate and I will be in touch with them when I
need another car.
Jan 14, 2017
Very prompt in answering of questions
Oct 6, 2016
I got a response immediately and was kept in contact. They definitely wanted to help me get the vehicle which I truly appreciated.
Aug 30, 2016
Couldn't ask for more polite folks to work with. Very prompt in responding to initial inquiry and all followup.
May 15, 2016
Very kind I bought from them.
Feb 19, 2016
I spoke to the owner, he was great the Escalade is beautiful the distance for
me to travel was the only reason I didn't purchase this vehicle.
Dec 4, 2015
If you know what kind of car you want going in - then this dealer
has best cars at the best price. I looked around at several
places and did my homework - this dealer completely satisfied
my selection.
Nov 11, 2015
Great experience - came in from out of state, found the
vehicle I wanted, got what I wanted for my trade, and paid
what I wanted for my new car! Good folks to deal with, the
only issue I had was with getting the title - took longer than
expected.
Oct 28, 2015
Great communication
Oct 3, 2015
Followed up after submitting my
info. The vehicle just did not meet
my specs for what I was looking
for.
Jul 22, 2015
Once we got the credit rating worked
out, it was smooth sailing. David was
very professional and on the ball.
Feb 15, 2015
Very nice people until you make an offer lower than the price they have listed.
May 21, 2016
Response from current dealership:
Our apologies for not being able to accommodate you with the vehicle you came to look at. Price transparency is very important to us therefore we price our vehicles to sell rather than price them to negotiate. We are early adapters and we believe that the dealers who will make it in the next five to ten years are those who understand price transparency as the used car business has become an efficient market which means that both buyers and sellers have equal amount of information before transacting a deal. We research the market before pricing all our vehicles. Our goal is to achieve market
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Jan 30, 2015
Purchased another vehicle from them
instead. I appreciate that the cars are
sold as is and that I purchased the 2 yr.
extended warranty, but I would have
appreciated them standing behind a
small problem that occurred in less
than a week of owning the vehicle.
Don't honest sellers take care of that
kind of thing before offering a car for
sale anyway? Slightly disappointed, but
still enjoying my roomy vehicle and will
still recommend them.
Jan 19, 2015
Everything is great, but im too long
thinking and car is sold someone else :)
Dec 7, 2014
Maintained contact
Oct 16, 2014
The best car buying experience I ever had. I bought this suburban
Oct 10, 2014
fair,frendly,
Oct 7, 2014
Car was priced several thousand above comparable vehicles. Owner asked me to leave when I started to haggle.
Sep 22, 2014
Test drove the vehicle but it shut down on the test drive.Too goo to be
true! I really wanted that truck but I'll get another I can depend on.
Oct 3, 2014
Response from current dealership:
Stephen,
My sincere apologies for your experience. I am the General Administrator at Southern Star. After looking into what took please perhaps the following will shed some light. While you went on a test drive in the Nissan Titan a cooling hose that goes from the radiator to the transmission broke. This caused a chain reaction and caused internal damage to the transmission due to the fact that the truck continued to be driven when this took place. The prudent thing to do would have been to stop and have the unit towed in. Nissan corp. has had many recalls and issues with manufacturing and th
More ...
My sincere apologies for your experience. I am the General Administrator at Southern Star. After looking into what took please perhaps the following will shed some light. While you went on a test drive in the Nissan Titan a cooling hose that goes from the radiator to the transmission broke. This caused a chain reaction and caused internal damage to the transmission due to the fact that the truck continued to be driven when this took place. The prudent thing to do would have been to stop and have the unit towed in. Nissan corp. has had many recalls and issues with manufacturing and th
Sep 1, 2014
Wonderful team! Robert was professional and helpful.
Oct 3, 2014
Response from current dealership:
Les,
We are happy you had a pleasant experience at our store. Thank you for the opportunity to earn your business both present and future.
Joseph.
We are happy you had a pleasant experience at our store. Thank you for the opportunity to earn your business both present and future.
Joseph.
Jul 6, 2014
Very positive experience
Aug 21, 2012
truck sold alreay
Jun 21, 2012
dealer got in touch with me very quickly & are
still working with me.