Southern Star Automotive

Our apologies for not being able to accommodate you with the vehicle you came to look at. Price transparency is very important to us therefore we price our vehicles to sell rather than  price them to  negotiate. We are early adapters and we believe that the dealers who will make it in the next five to ten years are those who understand price transparency as the used car business has become an efficient market which means that both buyers and sellers have equal amount of information before transacting a deal.  We research the market before pricing all our vehicles. Our goal is to achieve market

Our apologies for not being able to accommodate you with the vehicle you came to look at. Price transparency is very important to us therefore we price our vehicles to sell rather than  price them to  negotiate. We are early adapters and we believe that the dealers who will make it in the next five to ten years are those who understand price transparency as the used car business has become an efficient market which means that both buyers and sellers have equal amount of information before transacting a deal.  We research the market before pricing all our vehicles. Our goal is to achieve market visibility which usually begins with price. The fact is if we overprice our vehicles no one will call, we get that. The fact that you found our vehicle means you saw value. We are not the cheapest in price, but we do feel that we offer the best value versus the amount of dollars spent. We hate missing a deal, as we did in this case. If we overpriced the vehicle you came to look at in error and you can show us irrefutable data that shows that there are other similarly equipped vehicles, trim level, service history, number of owners, carfax history etc.  then we will reconsider our position and perhaps do a price adjustment for you. We are not perfect and we re growing because we re listening to what the market is telling us. Please feel free to reach out directly to me if you haven't made a purchase yet. Thank you so much for your feedback.   Joseph 678-473-0000 Less ...

Stephen,
My sincere apologies for your experience. I am the General Administrator at Southern Star. After looking into what took please perhaps the following will shed some light. While you went on a test drive in the Nissan Titan a cooling hose that goes from the radiator to the transmission broke. This caused a chain reaction and caused internal damage to the transmission due to the fact that the truck continued to be driven when this took place. The prudent thing to do would have been to stop and have the unit towed in. Nissan corp. has had many recalls and issues with manufacturing and th

Stephen,
My sincere apologies for your experience. I am the General Administrator at Southern Star. After looking into what took please perhaps the following will shed some light. While you went on a test drive in the Nissan Titan a cooling hose that goes from the radiator to the transmission broke. This caused a chain reaction and caused internal damage to the transmission due to the fact that the truck continued to be driven when this took place. The prudent thing to do would have been to stop and have the unit towed in. Nissan corp. has had many recalls and issues with manufacturing and this is a typical Nissan product development problem.  It cost us close to 3k to have transmission rebuilt with all brand new internal parts. We are absorbing that cost and it will cause a loss in our books. If you haven't purchased a truck you are more than welcomed to have another look at it. The truck now has a 12 month/ 12,000 mile warranty in the transmission that is transferable to whoever buys it. Again we will take a loss on this unit because we are keeping the price untouched and staying true to one of our core values "In our business we can lose money but not reputation ". . Just know that this event was not something you caused nor was it something we caused. It is simply a Nissan manufacturing issue that over time we hope they can correct.

kind regards
Joseph Less ...

Les,
We are happy you had a pleasant experience at our store. Thank you for the opportunity to earn your business both present and future.

Joseph.