Skalnek Ford Inc

Dealer was great to talk with but wouldn't let me make a deposit on the car after I had It professionally inspected. They sold it out from under me while I was waiting on the dealership to reopen Monday morning. Typical of my experience with car dealers. They are corrupt and will lie about everything and anything for their own benefit.

I have not been able to get together with them but they have really tried to communicate with me I appreciate you guys

Ted has been nothing short of amazing. I recommend him to any one that is in the market for a used car.

The salesperson was slightly difficult to speak with initially, but then I quickly realized he was being direct and transparent. In the end very helpful and honest.

The vehicle that was posted for sale was a special order truck for an individual. Therefore the truck was not available. I feel that they only posted it on CarGurus to use it as bait for people to call, or go ride to their dealership.

Quick response. Customer service was great. They actually gave me a call back because they missed my call.

Perfect buying experience. Fair price, no hassle, no pressure, fair financing.....they did exactly what I expected and what they promised.

Amazing people!

Salesman contacted me through CarGurus and I in turn asked some questions about the vehicle by phone and email. Since I would be driving over 3 hours to see the truck, I asked about cosmetic condition, any scratches, dings, dents, etc. Salesman Brandon Harty replied that there were no issues with the truck. I took a day off work and drove the 3.5 hours to the dealership and was shown the truck. I was extremely disappointed. The truck sides were covered in deep scratches, the bed had bare metal showing in spots, there was a quarter-sized piece of clear coat missing from the hood and a cigarette burn in the top of the rear leather seat. I was then told by the salesman that the truck was “used” and these blemishes should be expected. The truck had less than 30k miles on it and looked like it had been driven through the woods for 10 years. I was then shown another truck that was newer, even less mileage and it was even worse. Worst dealership I have ever been to! Do not recommend

They are a good deal ship. I have not had a chance to call them back.

The dealership followed up with both text and calls. Unfortunately the van sold before I could see it.

Great dealership responded immediately to any questions

Best used car dealership in Michigan! They saved my trip to Michigan from Ohio, by finding me everything I wanted in a vehicle.

Michelle was very helpful

Quick response. Honest salesperson. Very helpful.

Continuing to work with this dealership on specific truck. Have been great in helping me potentially make a long distance purchase.

Very helpful, Excellent service and great communication and overall a very pleasant experience.

This woman was incredibly persistent. I got emails every other day from her. I finally emailed her back with the specifics I required. These specifics are readily available from many dealerships. She sent me vehicles that did not meet my requirements. I pointed that out attempting to get her to focus. That was the last email I ever received from her. Two stars for persistence. Zero stars for everything else.

Went to purchase vehicle drove 3 hours had check in hand and got there and seen paint scratches, dings and gouges. Not in “like new” condition as described. Car fax report different from what was online. Very disappointed.

Dealer called in advance to let me know the vehicle had been sold. I appreciated that

I didn't feel like Lance had any interest in actually selling me a car. The vehicle was fairly dirty for being at a dealership. I also noticed that the door was out of alignment (pretty obviously) and pointed it out. He said he would take it to the body shop. I told him to call me back if it was fixable and if cleaned the car I'd come take another look. He didn't bother to ask my name or confirm my phone number and I never heard back from him. I will not be returning.

Bought a 2014 Ford Escape from Doug at Skalnek Ford. He is extremely professional, helpful, personable, and knowledgable. We got a beautiful used car at a good price. Very happy. Would definitely do business with them again.

Quick response, attentive

The salesperson was very helpful with providing information about the vehicle.

Very good customer service and very reasonable prices , go see lance in used car sales he is very thorough and gets you in and out and is a great person as well! Very pleased with our new 2016 Ford F-150 sport edition truck !

They were great

Great experience. There was zero BS involved. All business and satisfaction. Ted coons is a great guy to work with as is Larry in finance. I will not hesitate to return. Great job !!!!

Doug and Michelle were terrific! Answered all my questions promptly and completely. Test drove vehicle and was disappointed as it had obvious mechanical problems(warped brake rotors, rotational imbalance noise, interior rattles). All of which should have been caught/fixed if the vehicle truly was inspected and CPO. Thank you.

Slow to respond, responded to the incorrect date I planned to view the vehicle, confirmed my appointment a few days later then 10 minutes after told me it was sold! Suggested another car to look at which was well outside my price range. I do appreciate them letting me know the car was no longer available as it saved me a 2-hr drive each way. They could be much more responsive and accurate, though.

Good

They told me they were holding a car for me until I was able to come for it on a Monday, I drove 2 hours and about 20 mins before I got there they sent me an email saying they sold it. And told me there was nothing they could do about it.

Great dealer.

Grant contacted me as soon as I requested info, easy to talk to, answered all questions, made an extra video of car for me, car sold before I could make the trip to see it. Would work with them again, if they get a car I like.

Lance was great. Worked hard to make this deal happen!!

I purchased the vehicle on the internet. I have not received it yet. It’s still in route to me. I will update the review when it gets here.

John is awesome and I love my new car!

See Doug. Great service, honest answers, everything you expect from ford dealership

Answered fast

Lance is nice and caring. He put new battery in car because it wouldn't start. Most places would have just June started car.

This dealer went way out of their way to help me get the car. It was after hours and then they brought my plate and paperwork to me the next day. It was a total breeze. Very very happy with the car. Will def check them out again when I’m ready for my next car!

My sales agent name was Lance very nice gentleman and showed me really exceptional customer service. I dead end up purchasing the 2012 Ford Escape Limited. I would definitely purchase another vehicle from Lance in the future

Very straightforward dealership. I contacted them about a van early in the week. All of my questions were answered quickly. Lance was very helpful. I requested service records records for the van and they were promptly emailed to me. I drove 3 hours and everything was as advertised. Lance had everything ready for me which made for a seamless Saturday purchase. No gimmicks or hard sells. I highly recommend!

The deal was a bait. There was no way a 60k+ truck was only 26k. If course when I was contacted they said it was already sold.

I didn't end up purchasing from them nut very nice folks.

good

First rate service, one of the better experiences buying a car I've had, will definitely be a repeat customer.

I bought the vehicle. John Dew and the staff were great. A very trusting and honoring company. A great experience. Thank you

This dealer was amazing. Knew I had to drive an hour and 30 minutes to get there. 3 other people had called or showed up after I spoke with him. They held it until I got there and I couldn’t have been more thrilled. Drove home my dream truck. went to two other dealerships prior and they don’t compare to Skalnek Ford. Lance Richardson was great and it really was a seamless process from begining to end.

Replied promptly with information I had inquired about.

Unfortunately car I was interested in was no longer available but was contacted very quickly

Very nice car buying experience. Thanks to Ted and all the Staff for a great car!

Lance was very easy to work with

Very good experience working with Skalnek Ford salesman Lance Richardson was a pleasure to work with

Just couldn't get me in the payment I needed but very nice

Reply quickly and was not to pushy just wanted to help and checked back with me to see if I was still interested.

good experience for testing vehicle

Doug Lutz is both a very nice man and a nice, low pressure salesman. He returned my email and waited for me to call, like I asked him to, unlike some of the others who pestered me daily with calls. We got the car at a very good price, the deal was smooth and enjoyable. The car was clean, ready to test drive, and I love it. Nothing bad to say about them, I'd recommend dealing with Skalnek Ford.

I need heated leather seats, the car did not have heated or leather seats Good Experience, friendly and called back.

Shalnek responded quickly to my email regarding one of their vehicles

Great job by the salesman. Little slow in the FI department

Overall great experience Lance was very helpful and opened all options for me to get the vehicle of my choice that fit my budget! Only problem is that he said there was a spare tire in the back, when i got home there was no spare tire. I will be calling monday to check on that. Other than that i highly recommend Lance Richardson, very patient and checked on me consistently throughout the process. Made my first time buying a car very easy and stress free!

Dealership was a long drive but well worth the trip. Lance is the best! Worked hard and made this a great experience. I love this truck!! Thanks Lance

Great experience even though we didn’t buy. Doug Lutz is a great salesman that I would recommend !

Responded quickly

The salesman Lance was very helpful. We settled on a fair price after the test drive. They even delivered the vehicle to my job. Lance called a couple days after I made my purchase to check if I was satisfied. "You can't ask for better service than that" Top notch dealership! Gary

Very relaxed personal

Very helpful and the experience was excellent.

Good dealer ship, responsive and honest

I had 3 salespeople response to my inquiry immediately, and another follow up the next day. I did not purchase the vehicle because it didn't have one of the options I was looking for. The car dealership offered to add the option at my expense which I thought was very thoughtful.

Overall very fair. Straight forward pricing.

Sales looked to get me information timely but vehicle was sold before I could get up to see.

Appreciated the followup. Have not made a decision yet. Salesperson (Ted) has remained in contact.

Lance was very friendly .

Salesman Ted Coons contacted me to answer my question. He also followed up with several emails. Courteous and professional with good pricing.

Worked with Lance. He had the car waiting for us when we got there. He stayed late to talk figures with us. Super friendly and great to my kids. We live far away so had to do some negotiations over the phone. He was super patient and worked hard to get us the monthly payment we needed! I'll be back for sure. Lance is a tremendous asset to the dealership!

I didn't end up purchasing from this dealer because of the distance, but the sales person did keep in contact with me, via email and phone. I appreciated that contact, as most do not do it. I thank Skalnek Ford for it's personnel.

The most aggressive of all the sales people. Vehicle was priced out of my range.

I think the add was a scam to get prople in. First said car went to auction and then they said they sold to someone else. They waited to tell me that until they realized I was ready to buy and serious about the SUV. Rating. Poor

Prompt response and follow up

Ted was great. We came from Grand Rapids an got the deal done.

Very fast response from dealer, wound up buying this explorer from them. Very nice to deal with.

Sold car the day i was finally able to buy it!

Nice dealer and was contacted but car sold later

Great

Wasn't very attentive to us driving 2 hours to see the vehicle and the vehicle was dirty inside and had a awful odor, like dirty dipers.

Answered quickly, but didn't get back with us for our trade.

Great experience, Lance did a great job. It was a pleasure working with him.

Purchased 2009 Forester from this dealer. Less than 200 miles after purchase the car started making a strange noise. Had a local Subaru dealer take a listen to the car and the Central Differential was going bad. Bought the car with the expectation that any major problems would have been mentioned. Since the car had been driven around 200 miles when the noise started I feel that someone as Skalnek Ford should have noticed the potential for this problem occurring during their servicing of the Forester and passed this information on to the salesperson. Would suggest anyone looking at purchasing from this dealer ask to see all records pertaining to the vehicle they are interested in and if the mechanic checking the vehicle found saw anything that may be of any concern. If at all possible I would also recommend the person take it to a mechanic they know to get a second opinion of the condition of the vehicle.

Phone exchange and security deposit given. 24 hrs later the salesman phoned to say another dealer had sold the car.

We bought the car for a good price and it's a nice car but 3 weeks after buying it, we still hadn't recieved the license plate and thr temporary had expired. When I called about it, they said they had it right there, come get it or we'll mail it. Then they call me 10 minutes later and tell me I owe another $78 because they didn't charge me enough. 3 weeks later? That tells me they never did get the plate, it wouldn't take 3 weeks for them to figure that out. So, they leave me the option of driving with no plate and getting a ticket because of their mistake or leaving work and going up there, costing me much more than $78 in lost wages. Very dissatisfied.

Excellent communication and salesman. Never felt pressured, we bought the car :D We intend to buy our next truck there as well :D

Dealer responded within two hours.

I went to the dealership there, but, he sure made the car look a lot better in pictures than what the car really was. It was very bad. A waste of gas going up there.

Good and attentive

Bought flex. Easy to work with.

Very responsive but I think they were asking too much for the car I was interested in. They lowered the price a couple thousand dollars in their ad the day after I talked to the sales manager. I ended up going with a newer car with less miles for thousands of dollars less from another dealer.

Outstanding

We disagreed about Certified used cars from Enterprise.

Salesman (Scott) responded nearly immediately and was friendly and helpful. Although, I ended up not buying a vehicle from them, they still pretty much had the best deal for that particular vehicle type (minivan) in our area.