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Serra Chevrolet Buick GMC
About Us
Welcome to Serra Chevrolet Buick GMC, your premier destination for exceptional automotive experiences in Nashville, TN. Nestled near the heart of Music City, our dealership embodies a commitment to quality, integrity, and customer satisfaction with our Veteran Owned, Value Driven culture. With a vast selection of top-tier Chevrolet, Buick, and GMC vehicles, we cater to a diverse range of preferences, lifestyles and budgets. Our knowledgeable and friendly team is dedicated to guiding you through every step of your car-buying journey, ensuring you find the perfect vehicle to suit your needs. From cutting-edge technology to reliable performance, Serra Chevrolet Buick GMC sets the standard for excellence. Visit Serra Nashville today.
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Today 8:30 AM - 7:00 PM (Closed now)
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2340 Gallatin Pike N
Madison, TN 37115
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Mar 12, 2026
Awesome experience with Austin at Serra Chevrolet. Did exactly what they said they would do. After two failed attempts at other dealersips where both did not want to take financing from our bank, Serra took great care of us.
Jan 19, 2026
Could not reach a deal but the staff was very helpful.
Nov 30, 2025
Response from current dealership:
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Nov 24, 2025
I had a very disappointing experience with this dealership. We communicated for several days, and the salesperson provided all the photos and videos I requested. Before coming to see the car, I specifically asked for the final out-the-door price with all taxes and dealer fees. He sent me the number, and we both agreed on that final price.
After that, the salesperson suddenly began insisting that I send a deposit. I declined, explaining that I would simply come in person the next business day to purchase the car.
Right after I refused to send the deposit, the salesperson increased the agreed-upon price by $5,500. When I asked where this number came from, I never received a clear explanation — only vague excuses about unnecessary “protections” and add-ons. This was nothing more than an attempt to change the deal and charge extra after everything had already been agreed.
Overall, this was a negative experience. It’s unfortunate that the salesperson did not stand by his own words or th
Nov 27, 2025
Response from current dealership:
Thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (615) 239-0802. We look forward to hearing from you.
Oct 17, 2025
DOUBLE EE = EXCELLENCE EXPERIENCE
Looooook for Bobby or Justin, they will treat you like a family, always honest and will take care of you.
Oct 23, 2025
Response from current dealership:
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!
Oct 7, 2025
Response from current dealership:
Kiera, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Sep 23, 2025
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Sep 14, 2025
Response from current dealership:
Brandon, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very responsive, but I made an appointment and drove an hour there only to find out that the AC was not working on this vehicle and it would be several days before they could fix it. I stopped in the middle of the financing portion because the salesman was asking me questions, then shouting my personal/financial information out to the front desk for everyone in the lobby to hear. I walked away from the deal before even seeing the numbers.
Sep 8, 2025
Response from current dealership:
Brooke, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (615) 239-0802 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Aug 8, 2025
Dealership Was A Great Experience
Brian The Salesman, Awesome And Tended To Our Needs
Keep Up The Great Work
Aug 12, 2025
Response from current dealership:
Bennie, our goal is for you to be completely satisfied with your dealership experience.We are glad to hear you experience was just that! In the coming weeks, General Motors will be emailing you a brief survey inquiring about our dealerships facilities and personnel. Your completely satisfied feedback is greatly appreciated. You can start the survey by locating an email in your inbox titled," Tell Us About Your Recent Experience." Thank you again for choosing Serra Chevrolet Buick & GMC!
Very poor , dealership had salesman standing around but would not help me - I left without communication with anyone .
Jul 17, 2025
Response from current dealership:
Jason, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (615) 239-0802 at your earliest convenience to discuss how we can turn your experience into a positive one.
Jun 13, 2025
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Jun 9, 2025
Very helpful will be talking to them again
Jun 13, 2025
Response from current dealership:
Dennis, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Apr 21, 2025
Response from current dealership:
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Apr 6, 2025
The salesperson is great. He kept me informed every step of the way.
Apr 12, 2025
Response from current dealership:
Our goal is for you to be completely satisfied with your dealership experience. We are glad to hear you experience was just that! In the coming weeks, General Motors will be emailing you a brief survey inquiring about our dealerships facilities and personnel. Your completely satisfied feedback is greatly appreciated. You can start the survey by locating an email in your inbox titled," Tell Us About Your Recent Experience." Thank you again for choosing Serra Chevrolet Buick & GMC!
I bought a car on March 8 on the 13 of March before I went on vacation my engine blew. The manger Bobby laughed at me & said I'm responsible for anything with the car because yes I signed the paper work but dam never thought less than a week my 1st car i purchased the engine would blow. No they didn't try to fix it. He said my dealership is protected it's your problem. I'm sick to my stomach haven't even made a payment yet. It will cost me a 3k to fix it. The kicker they had the audacity to contact me again just to sell me another car l, like I was a new customer. Bobby was not helpful at all and he was very excited to tell me I signed the paperbwork it's my problem. I just want my money back and to go somewhere else. I'm in a nightmare right now. They knew that car was a Whole LEMON...
Mar 21, 2025
Response from current dealership:
tea1979,
I’m sorry to hear about the issues with your car purchased on March 8th. It was sold as an "as-is wholesale project vehicle," advertised with all mechanical and physical faults. We encourage buyers to have it inspected beforehand, which you chose not to do, and the signed paperwork reflects your awareness of its condition. As an as-is sale, we can’t offer a refund or cover repairs. I apologize if Bobby seemed unhelpful or if our follow-up contact upset you—it wasn’t intentional. Please reach out if you’d like to discuss further.
I’m sorry to hear about the issues with your car purchased on March 8th. It was sold as an "as-is wholesale project vehicle," advertised with all mechanical and physical faults. We encourage buyers to have it inspected beforehand, which you chose not to do, and the signed paperwork reflects your awareness of its condition. As an as-is sale, we can’t offer a refund or cover repairs. I apologize if Bobby seemed unhelpful or if our follow-up contact upset you—it wasn’t intentional. Please reach out if you’d like to discuss further.
Jan 21, 2025
Dealer responded and was helpful.
Jan 24, 2025
Response from current dealership:
Travis, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jan 16, 2025
I kept getting "form" emails. I sent multiple email replies- no information back. I finally CALLED
and have yet to hear back from them. Awful.
.
Jan 22, 2025
Response from current dealership:
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Jan 20, 2025
Response from current dealership:
Rickie, we're glad to hear you found our staff was so knowledgeable and helpful! Until the next time we meet, take care!
Dec 29, 2024
Response from current dealership:
Anthony, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Oct 22, 2024
Response from current dealership:
Our goal is for you to be completely satisfied with your dealership experience.We are glad to hear you experience was just that! In the coming weeks, General Motors will be emailing you a brief survey inquiring about our dealerships facilities and personnel. Your completely satisfied feedback is greatly appreciated. You can start the survey by locating an email in your inbox titled," Tell Us About Your Recent Experience." Thank you again for choosing Serra Chevrolet Buick & GMC!
Oct 12, 2024
Best experience I ever had
Oct 16, 2024
Response from current dealership:
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Sep 5, 2024
Wonderful experience
Very quick process
Sep 8, 2024
Response from current dealership:
Dennis, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They tried to tell me the car had been modded, he said there were engine upgrades (there weren't) and whole exhaust kit put in (it was rusted out stock) the pictures they provided are pretty off from the car itself all of the carbon fiber were peeling off stickers, the purple trim was miss matched and peeling off and there were several other aesthetic vinyl pieces that were added by the previous owner that you can tell they tried to either take off part of it or didn't bother matching the other side
Sep 8, 2024
Response from current dealership:
Daniel, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (615) 851-8000 when you have an opportunity, and we will be more than happy to try and turn your experience around.
The dealer was very nice and helpful. Thanks for the advice and follow up with the dealer.
Aug 10, 2024
Response from current dealership:
Richard, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 3, 2024
Bait and switch. Called and told it was available. Then 20 min later oops it’s sold but hey here are others for much higher $$$$.
Jun 13, 2024
Response from current dealership:
Richard, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Jun 13, 2024
Response from current dealership:
Hi William, our goal is for you to be completely satisfied with your dealership experience. We are glad to hear you experience was just that! In the coming weeks, General Motors will be emailing you a brief survey inquiring about our dealerships facilities and personnel. Your completely satisfied feedback is greatly appreciated. You can start the survey by locating an email in your inbox titled," Tell Us About Your Recent Experience." Thank you again for choosing Serra Chevrolet Buick & GMC!
Show older dealer reviews 139
Feb 20, 2024
Been great so far
Oct 14, 2023
Awesome experience!
Mar 27, 2023
Salesman and dealership in general was great . The detail shop could be better . This was also the first dealership that didn’t fill the fuel tank up ,after buying the truck . 4.5 stars
Jan 14, 2023
Didn’t have the truck. Should remove vehicles not available.
Jul 6, 2022
Everything was fine. 2 people responded to my inquiry. I forgot to get back to a lady that reached out to me, I have to work and it slipped my mind.
Jun 9, 2022
They contacted me but I went elsewhere first and bought a car there.
May 19, 2022
Good
Feb 4, 2022
Received quick response from their sales team.
Nov 30, 2021
Answer all my questions promptly.
Sep 8, 2021
Answered questions about a vehicle I was interested in.
Jun 2, 2021
Sales responded
Apr 24, 2021
Excellent dealer. No pressure at all. Will definitely return when back in the market for another vehicle
Mar 23, 2021
Great dealership. Bought a truck from them and have my vehicles serviced there. Their staff is helpful and easy to work with. They seem to genuinely care about their customers.
Jan 24, 2021
This dealer did make contact in a timely manor and seemed eager to help.
Jan 13, 2021
Brian Hall with Serra Chevrolet was as easy, and helpful as anyone could be. The process was
perfect. Thanks Brian!
Jan 11, 2021
Prompt response, helpful staff. Would definitely recommend this dealership.
Dec 3, 2020
Great service! No hassle and no stress. Took care of me like they had known me my entire life.
Aug 30, 2020
Happy with the truck and most of the people I had the pleasure of working with to get the truck purchased but the salesman I was dealing with wasn’t honest and was very much just a salesman. The truck only had 2,800 miles on it and he insisted that it had never pulled anything. When going through the tow settings it clearly reads the truck towed over 1,100 miles. The towing doesn’t bother me but I expect an honest deal. Dealership was fine but wouldn’t deal with that salesman again.
Aug 17, 2020
Response from current dealership:
We are glad that you had a great experience here at Serra Nashville. We hope to be able to continue to assist you in the future!
Apr 17, 2020
Sales person acted like i was wasting his time. He couldn't make a big sale he wasn't interested. One of the worst experience.
Mar 28, 2020
They responded with a very nice courtesy call.The man was very nice.
Bryan Wyatt was awesome throughout the entire process of purchasing my vette! He made sure I got everything I wanted in the deal and in making it quick and painless. Even assisted greatly in helping me post sale as I drove back down w a few questions. Guys in the lobby were friendly as well! Great experience.
Mar 12, 2020
good
Mar 1, 2020
Nice friendly service. Easy deal
Jan 22, 2020
John Laughead took awesome care of my need for a truck. Needed to replace my truck that had been wrecked in a crash. Looked at replacing with what I had (2007 Silverado), but after discussing my needs with me John found a much better truck for just a little more money. It was a year newer and in great shape. I am very happy I came to Serra and dealt with John. I am looking at replacing my wife's car later this year and John will be who I buy from.
Very dissatisfied with the events that took place. Had made a deal on a truck. Tried several times to put down a deposit. Each time was given a reason why they wouldn't take it. This was a long distance deal. 200 miles apart. Couldn't get pictures of actual truck. Did get some of interior. Sales satyed in contact with me. This went on thru the weekend. Assured me that it wouldn't be sold until I had a chance to followup on the deal. Monday morning was told the truck didn't make their inspection cut. Tuesday followed up found out per story that it sold to a customer with a cash offer Monday morning. I should have been given the opportunity to match an offer or my deal should have been honored. Was offered a deal on a different truck 2 years older more miles and a different engine for the same money. Made me wonder if they even had this truck to began with. Would not trust dealing with them over the phone or on line. Would have to see to believe.
Jan 5, 2020
very nice, and answered all my questions.
Jan 5, 2020
Amazing experience! Knew what I wanted and we got there and made it happen!
Oct 12, 2019
The salesman that we worked with (Brandon) and his manager (Rochelle) went out of their way to make it a nice and easy experience with upgrading to a newer GMC truck. We had several questions and they both went out of their way to make sure our questions were all answered. They even delivered the truck to our door! We could not be more pleased with the customer service and our new truck!
Jul 28, 2019
Very professional and courteous.
Jul 15, 2019
Serra was excellent in their response and ready
to help. Their service to this site was enjoyable
and refreshing to see proper service to a
potential buyer.
Jun 11, 2019
They are great!
Apr 15, 2019
Great service; fast, easy and smooth sale! Thank you!!
Mar 18, 2019
Great customer service and friendly
Nov 3, 2018
Josh was great to work with on the Escalade the dealership had that interested me. Heeent our of his way to get me information on vehicle.
Oct 20, 2018
The salesperson I dealt with was very good. She did what she could to make the sale happen. Thank you!
Oct 20, 2018
This dealership was quick to respond to my questions and sent me extra pictures.
My sales associate wash Josh. No
pressure, very friendly and helpful. After
a lot of searching, I felt the most at ease
and confident with this dealer. The
vehicles I looked at were in very nice
condition and I trusted. Serra was very
willing to adjust prices by a good amount
and I ended up buying from them. Very
straight forward and I would recommend
to anyone looking. Again, I dealt with
Josh, don’t know how other associates
would be but I would guess good since it
was such a low pressure environment.
Very professional and what I needed to
inspire confidence in buying a car. Highly
recommend.
So far so good. I have been contacted a few times by the dealership. We
have started the process of the sale of the vehicle. I have read the other
reviews and I am hoping that the transaction will follow through without
deception. However, I will follow up after the close of this transaction to give
a true rating as it is very early in our dealings.
May 5, 2018
They tried to sell me a different truck. I told them what I was interested in & they immediately started saying it wasn’t a good deal. The salesman did too much talking & not enough listening. He had very little knowledge of the vehicle as well.
Mar 29, 2018
My salesman was the worst. He presented me with a number, which was actually higher than the additional discounted sales price. All he did was add another year, after discussing that I only wanted a 5yr note, so my payments were lower. While I take full responsibility because I signed the paperwork, it's sad that you still can't trust car salesman. Then I took it back a few days later to get detailed and I had to drive around back and use their tools/products myself to clean the car. Meanwhile, on this drive to the back of the dealership, my salesman looks at me, laughs, and said, "look at your shoes. You have dirt all over them. When did you buy those 1970 something?". WOW. Just WOW. Then I found a large toy in the third row side cup holders, which tells me they didn't even touch the back seat because they would have seen this very large kid's toy. I'm in complete dismay.
Mar 6, 2018
Brian Hall was very laid back, informative, helpful, honest, and never
overbearing. The entire sales and processing procedures were done in a
timely manner.
Feb 28, 2018
Bought the car the were awesome
Feb 13, 2018
Recently we attempted to purchase a used
chevy geo tracker from your used car
dept.of Serra Chevrolet. It seems, per our
experience in this venture, that your sales
dept/service dept were not knowledgeable
as to the condition of this used vehicle.
After several unsuccessful attempts to
negotiate a deal for this used vehicle and
after explaining to them the many
mechanical issues this vehicle has, we
were still willing to purchase at a reduced
price, we were finally told that they had
inspected the car further and realised that
the vehicle did have Many mechinal
issues. We were told since it had so many
issues they decided to wholesale the car
out. We still let them know that we were
interested in this geo tracker at a
wholesale reduction price, which we
offered at the beginning. So far, we have
not received a response. Which now
makes us wonder how efficient their
inspection of used purchased or traded
for vehicles are.
Jan 14, 2018
Easy and friendly
Jan 4, 2018
did not get to see them, but will stop in as I will be that way in febuary for sure terry they were very nice, wish I was able to see more of their inventory thanks car gurus for your help terry
Dec 26, 2017
I contacted them for he above vehicle, even did the online trad in appraisal, had the numbers all worked out and was contacted for a deposit, which I gave them all the information for. Hours went by (I was assured that the car was mine) was then contacted late in the evening and was told that someone else at the dealership had sold the vehicle , but not to worry, they had found another one with double the miles down the road and that the same deal was still on the table (where do I sign!!!!). I feel that they found a way to make a little more money on the car from someone else rather than selling it to me. This was my wife’s Christmas present and I had to scramble to find another one (which I did at a lower price). At the end of the day, I’m not mad at them, I think the communication and service could be improved upon drastically.
Stay away from them..Their $1000 non refundable deposit is shady.Then while ur waiting for the buyers order,another party suddenly appears and is working with another salesman to steal your car.and your 1000 isnt good enough and the full down payment of 5k will hold it..all this before u even see the car..and then the car u want plowed into a deer last year and was disabled,and they wanna argue over 800...run away
Nov 18, 2017
This dealer responded very nice
Berry good
Oct 25, 2017
Very good
Oct 22, 2017
Quick response
Oct 14, 2017
Very respectful and informative. They were some what competitive but they do allot more volume and with the flooding in Florida and Texas appear to be moving the cars out fairly quick. My only complaint is that unless your walking through the door, you don't have much time to decide on the car cause they are.selling it right away which makes internet shopping with them less attractive.
My experience was an unpleasant one. Due to the salesman Chris running my credit score downward even more without even giving me a test drive and total amount for the vehicle and tag transference which is what I came for. Plus, I didn't get to operate the vehicle at all.
He was so uncourteous and was money hungry.
Sales isn't his field at all.
I didn't bring a down payment because I was waiting to present a substantial amount which was noted and all I wanted was to get the total amount for everything. I was told," no luck" because I had unestablished credit and that for $15K I'd need $4-$5k to drive off the lot.
I know that it's 10% which should've been $1500 down to the most.
They lost my business and I hope people pay attention.
I won't be doing business there EVER!!!
Sep 7, 2017
Great people to work with.
Aug 20, 2017
very helpful, the car sold before I could get there.
Aug 1, 2017
I asked them about a particular vehicle on 7/25. I wasn't contacted until 7/31. I answered their questions and have not heard back from them since.
Jul 13, 2017
Excellent
Jun 24, 2017
I got a great deal on a great vehicle! The staff was very helpful and took wonderful care of me. I live my new Murano!
Jun 11, 2017
I'm very satisfied with the guy I worked with..name is Tyler.
Jun 6, 2017
Great customer service! Micah is very helpful, I have not made it to the dealership just yet, but I'm looking forward to their hospitality.
Jun 8, 2017
Response from current dealership:
Thanks, Darren. We looked forward to seeing you!
Jun 1, 2017
Emails were very nice.I haven't got back with them about the car I asked about,due to my illness.They contacted me around 4 or 5 times and again the emails was very nice.I gave them 5 stars,since it would be unfare to rate them lower,since I was the one that didn't follow through so far.They emailed more information on the car and the person seems very nice.
Jun 8, 2017
Response from current dealership:
Hey, thank you Perry! Let us know if there is anything we can do for you!
May 30, 2017
Good
Jun 8, 2017
Response from current dealership:
Thanks, Jeremy!
Apr 23, 2017
Great experience! Found the truck I wanted, They got it ready for me, test drove it and I was out of there in one hour.
Apr 25, 2017
Response from current dealership:
Thanks for the review, Travis! Glad we could help :)
Mar 30, 2017
I did credit application and got approved via
telephone and online. I got an interest rate and
the amount of monthly payment. I was then
asked when could I come pick it up. It was
agreed the following day since I lived 3 hours
way. After this was agreed upon the salesman
called me and asked could I go ahead and make
the $500 down payment. I had a coworker give
him my bankcard information because I had a
client. Thirty minutes later he called and said the
car was sold. He then went on to offer me a
more expensive Maxima and Chrysler 300.
REALLY AND I THOUGHT I'D PURCHASED A Q50
S INFINITI. I went to my local Infiniti dealer and
purchased a brand new one on March 29!! I
WOULDN'T RECOMMEND THIS DEALERSHIP TO
MY ENEMY!!! I wish I could give negative 5
stars!!
Apr 25, 2017
Response from current dealership:
Latoya, please contact us at 615 851 8000 so we can address each of the issues as soon as possible. We want every customer to receive 5 star service.
Mar 24, 2017
Great experience with level of assistance and
professionalism
Mar 29, 2017
Response from current dealership:
Thank you for the 5 star review, Karen! :)
Mar 14, 2017
Response was quick
Mar 20, 2017
Response from current dealership:
Thanks for the review Edgar!!
Mar 13, 2017
Very informative and helpful
Mar 20, 2017
Response from current dealership:
Thanks for the review Deahana. If you could provide additional feedback on how we can earn 5 stars we would appreciate it!
Feb 14, 2017
Didn't provide information I wanted, just keep providing information on what they wanted to sell me
Feb 17, 2017
Response from current dealership:
We are very sorry, Ben. A third party provider had incorrectly displayed inventory on our CarGurus display pages. Please call us at 615-851-4115 and ask for Chris Glenn. I am the BDC manager here and will do all I can to answer any questions you have.
Sep 19, 2016
Very nice person. Replied to all questions I ask about
Jul 23, 2016
None of the dealers want to negotiate. A lady talked to me could not answer any of my questions
May 25, 2014
excellent