Schaumburg Toyota

Quick response, friendly and professional

Excellent Service

Very responsive to my inquiries.

5 Star

Responsive and knowledgeable. Didn’t end up buying the vehicle but it had nothing to do with the service I received from the dealer.

Responded, but failed to answer my question. Just a canned response asking when I could come in for a test drive. Disappointing .

Good

I had contacted this dealer on the recommendation of my friend who purchased a car from them. When I saw a car that I wanted to buy, (I had already test driven the model so I knew itwould be fine), this dealer assured me that the car was in stock, and on their lot. However, when I went there, and spent a good chunk of my only day off to take several buses and trains out to Schaumburg from Chicago, I was told that the car was “available”, meaning it WASN’T in stock but arriving at an unknown date. Typical car dealer BS.

Good service, I was given information on the car, like when it was going to be available and about the deposit to hold the car for me.

Good communication via email and provided information as needed thank you.

Follow up responses came quickly

Excellent cervice I recommend

Good communication

I've bought a few cars from this dealership before and we had nothing but good things to say about them. However, this go around, they couldn't answer a simple question in email as to whether the price shown included the "Toyotathon" $4,000 discount for a 2020 cash transaction or not. They were only willing to schedule a test drive. They claimed any special offers need to be brought up with the financing department. I don't like that. That sounds like a bait and switch tactic to lure you in and then charge whatever they want.

They were very helpful

outstanding 5 star service ! very relatable and down to earth, well stocked! great experience!

Good communication

Speedy response. Car sold before any pictures could be loaded on cargurus

The absolute best dealership I have been to in the last 45 years!!! I was in and out within 2 hours!!

Timely & good communication. Did not purchase the car, but they were very accommodating on photos & info. Highly recommended.

I actually rate this one at zero worst experience of my life, people were very rude and seemed just very lazy to even walk me around to show me a car. I went with all intentions to buy a vehicle. I had to end up going Elsewhere To buy a similar vehicle I was looking at Schaumburg that day, Their loss very rude sales people.

Went in to look at a mercedes and felt very profiled by Jerry, he was awful to us. Said I had bad credit, even snarkly asked my bf if he'd be helping pay for the car as if I couldn't do it on my own. He also mentioned if verifying my income would be a problem in a tone that he assumed it would be?? To top it off he left mid consultation apparently we weren't worth his time. BUT Geo took over and was absolutely amazing, got me the perfect deal and I walked away with my new mercedes :) I'd go back to buy another car just so Geo could get even more commission!

Amazing dealership! Jerry was very helpful! Didn't get the car but when everything gets better, I will look for Jerry!

Very good service, Erica and Jerry treated us well. Great follow up

They were doing the usual high pressure sales tactics. "What will it take to get you to buy, today?" No wonder people dislike car shopping. And didn't show the hidden fees, expected me to commit just to a monthly payment. Will not ever go back.

The salesman was courteous and was low pressure. The car I was looking at was not right for me.

Good service. Car was clean. A few fix issues pending. Not too bad so far.

Communicative and in touch. Helpful so far.

Gave me an offer through email and when I got to the dealership they did not honor the offer. Waste of time!

Ben good salesman

Excellent customer service skills

Cameron took his time and put us in a new car in less than two hours. Outstanding low pressure car agency!!

Showed vehicles with no gimmicks. Treated respectful by staff. Allowed to make decisions without being pressured.

Excellent people to work with, very helpful and professional. They were quick to respond to my email and followed up immediately with a phone call. Everyone involved made the purchase of the vehicle easy and stress free. Treated us like family. Zaya and Max were exceptional in handling our transaction. Many thanks to them for all their help. All the employees at Schaumburg Toyota were wonderful to deal with. Would highly recommend this business and definitely use them again!

Daniel was great! He listened to my needs and concerns and was very helpful.

Vehicle was less that what I expected. Friendly service.

Yes but was too late, the car was sold.

They helped me a lot with no problem

Schaumburg contacted me and they were very professional, although I did not buy from them they understood and said that if they could help in the future please give them a call.

Dealt with David, these guys are so awesome! Zero pressure and gave me the deal I asked for on an 07 Honda CR-V. Was only at the dealership for about 2 hours. I drove 2.5 hours to see this vehicle and they had it all ready to go for me. Top notch service and will definitely return in the future and send friends and family to these guys!

We drove from out of state with intention of purchasing this vehicle based on our phone negotiations. Via phone we requested the all weather mats be included. The salesperson agreed to include the all weather mats minus the trunk one. The carpet mats were already in the vehicle. Upon our arrival and inspection of the vehicle, we realized the carpet mats were taken out and replaced with the all weather mats. The salesperson said it was one or the other, but not both. This is not what we were told on the phone, nor was it agreed upon by us, the buyers. We expected the carpet mats in addition to the all weather mats. The vehicle was clearly advertised including carpet mats. When we asked to ALSO include the all weather mats, it doesn't mean in place of the current mats in the car. This was clearly an underhanded and shady practice. Very disappointed. " One star.

I cannot say enough good things about Schaumburg Toyota. If you are looking for an awesome car buying experience, look no further. Special shout out to Manoj Choradia, seriously, give this man a call if you're in the market for a Toyota or one of their used cars, you will not regret it. I've done a ton of research on buying used cars through forums and reddit and I was just waiting for these guys to pull out the tricks on me, and nothing. Everything was transparent and they stuck to the out the door price we agreed on. I was in&out the door in an hour and a half with a new car. The car was everything I expected and more. I sound like an advertisement for these guys but I’m not it was just a great experience

Nice group of people highly recommend

There was no haggle necessary on the pricing, they waived nearly all extra fees, and the we completed the entire process in about an hour. Pretty easy car buying experience on a good deal.

Great customer service. Got in and out in a timely fashion in spite of how busy they were. They actually spend time to check out the vehicles they sell used so you know it isn't a piece of junk you are driving off the lot.

They were very quick to respond but I went a different direction.

Response was quick and prompt

gave us helpful information

Everyone I had contact with was helpful and accommodating.

Great experience

Great place to buy a car.

My first experience with this dealership was NOT good....however, a different gentlemen from this dealership contacted me sometime later. He was very nice, apologized for the "prior experience" & was very helpful, even sending me specific photos that I requested.

I was contacted within a few hours of my email. The salesperson answered my questions.

Great communication

Yes. This Van was available. I drove up and purchased it. Great dealer to deal with. Thx

I did not purchase a vehicle. The salesman (Juan?) & I were unable to reach an agreement, but I had great customer service. Started with a prompt call back. The salesman was very courteous & polite, upfront & believable. I wish I could have done business with the dealership.

I asked to take the vehicle to MY mechanic for an inspection. Waited all day for an answer, none arrived. Maybe there's something scary under the hood. When you snooze you loose.

They answered all our questions, responded back quickly. Very helpful

Experience was good. I would happily purchase from them again. Schaumburg is about 190 miles from home but we had purchased three cars over the years from dealers there. This was no exception. The car was ready and we took a test drive within minutes of our arrival. We agreed on the price and then unfortunately began a wait for more than an hour. We were told it would be an hour while some papers were filled out. It seemed ridiculous that it could take so long until we had to sign them. It seemed like about twenty forms mostly from the state of Illinois. This was the only downside but I suppose it couldn't be helped. Perhaps it was because we were from another state.

Helpful, unfortunately they did not have exactly what i was looking for. The indicated they would look for one but i found one close to home .

Good communication. Professional people. We ended up buying different brand at different dealer. Would consider this dealer potentially for future vehicle purchase.

Ended up getting in touch with them about the 2015 prius listed here, Realized the price point wouldn't have been right and ended up going with a new 2017 Prius 3. The sales staff went so far above and beyond what they needed to do. Jonathan, David, and Zaya treated me so well they now have a customer for life. I can not stress enough how easy they not only made this sale, but they actively worked for my best interest. I wish not only more car dealerships were this way, but I wish more people were this way. If you want a Toyota, you HAVE to come here, they will only exceed your expectations.

Received contact the next day.

I did not buy this car, because it sold before I got a chance to drive up to Schaumburg from STL. But I did talked to sales reps. 2 times asked for detail pictures of the car and they sent them in a couple of hours. So in Customer service they are great.

Was contacted several times, have not been to the dealership yet.

We couldn’t come to terms, but hey were good and fair. There service department is a slightly different story.

Very impressed with this dealership. Friendly and professional.

The answered my call. Great information over the phone and quickly was able to access if vehicle still available. Set me up with a time to see it that day and even test drove 2 other cars that they pulled up front waiting for me to arrive.

They got back to me quickly regarding my question. Quoted a reasonable price on the vehicle.

They contacted me the next day, but I already found another vehicle

Wrote back immediately. Not high pressure but did not purchase.

I was contacted and given the information needed on this vehicle. I will test drive the vehicle in the next couple days.

Good

The vehicle was priced above car gurus market value, but I was able to negotiate them down to market value. However the vehicle was not ready to sell. I found several issues including a broken door switch and tire pressure monitors that needed to be replaced. I recommend checking any used vehicle over thoroughly because they missed some issues with mine. Once the issues were confirmed by the service dept they did the right thing and replaced them at their expense. Overall I had a positive experience, but I wish I don't have to make 3 visits to the dealer before I took delivery.

The dealer did get back to me and also informed me that the car I was interested in was sold.

Our experience was good and we are pleased with the service received. Would recommend anyone to visit Schaumburg Toyota

Great to work with...good experience.

Quick response

Excellent service with Curt Hermann

They don't have this car. Wehen I requested they sent information abou 2015 Toyota Highlander LE. Not XLE

Responded promptly and working with them now.

They dont have this car and still advertisibg

The dealer ran my credit for an outrageous amount without my permission and it took several emails and phone calls for me to get any details about the loan.

After talking to sales person, she needed to ask boss a couple questions for me. She called me back 45 minutes later and told me the car was no longer available.

Dealer initially answered my email, but never followed up with my response. Lost interest in pursuing the vehicle

They said they would have the car ready for me to see it. When I got there, the car was sold. I drove 5 hours for nothing. The customer service is no different then other car dealer.

Contacted right away. I called after few days but the car was sold.

Got info on the car from this dealer. Bought a car locally

Indian dude was great .

Terrible experience. I drove 2 hours to look at a car I was told was in hood shape and it wasn't. Had dings and scratches everywhere, no bumper touch ups, original tires, battery corrosion, and other things. The salesman was hard to understand and wouldn't even negotiate. Never again!

They weren't willing to lower the price vehicle is over price

Excellent

I received an immediate e-mail, left a v/m for the sales rep and never heard back from him.

quick E-mail and phone follow up.

I had contacted this dealer awhile back about a Pontiac Torrent GXP I was interested in only to find it was supposedly 'sold'. After being bummed out for awhile, I started to look for other torrent GXPs, and truth behold, the car was still listed. So I emailed them... Twice more. Asking if they were sure it was sold and if it was why hadn't they taken the listing down, yet I never got A response again after the first email. Finally about 3 weeks after I sent the first email they took it down. I'm very pissed and believe that the customer service is treated like a joke here after what I've experienced.

Jerry was great. I requested items to be done to the used truck before I got to the dealer. All requests were granted with no problem. If you want a new or used car or truck see Jerry. Yes I bought the truck.

Great service

Couldn't agree on price

Did not purchase from them, but they made every attempt to get ahold of me.

Just worked with them over the phone and through emails. Concerns about the vehile were not entirely addressed.

Seriously didn't even want to sell me a car. Uninformed salesman.

Everything was handled professionally and respect at all times car purchases can be taxing but these guys make it easy!

Prompt Response

Excellent customer service and rep was able to offer a great deal!

Great.

Very bad experience, after test drive, he quoted price much higher than listed, intimidating you if you try to negotiate a bit. If you walk away without sign a deal, they even complain about time spent with you, etc...

Follow-up from dealer was great. Unfortunately we snoozed and lost out on this deal.

very poor respose, hard to get help after you bought the car

Slow response

Friendly, no pressure, drove home with car I wanted.

kept raising and dropping the price on me

They raised up the price without even me the chance to debate. They lied about my credit score. Overall it was a bad experience. They ripped me off.

Great deal and excellent pre and after sales customer service. Will certainly be back for business. Nice and wonderful people in Naperville Mercedes.

Contacted me promptly however the vehicle was sold.

They had a fair deal and kept in good contact, but bought a vehicle closer to home

to many emails

good

Quick response, bought car, great experience, friendly personnel, would highly recommend this dealership---they GET that car buying today is different than the past--they believe in total transparency, not the smoke and mirrors and long drawn out negotiations of some dealers

Fast response. Although, the vehicle of my choice was unavailable.

They contacted me immediately and followed back up with me even after I informed them why I decided against that vehicle. Very professional.

Overall good experience. Held the car for us to look at. Everything was in order and we purchased a vehicle from them

I felt taken advantage of by this dealership. Would not recommend.

Good

Good experience with this dealer. I just ended up buying closer to home.

Anny Park was the most patient salesperson. Unfortunately, I did not purchase the Scion.

They sent me an email immediately.

When I asked the salesman to open the hood so I could look under, he could not open...makes me wonder what else could be wrong with the car.

Excellent

Dealer contact me after 4 days, and give me price 400$ more then was on web side. They will scam you!!!!!!!!!!!!He don't explain why!!!!!!

Good communication.

Answered all my questions!