Sandia BMW Mini

Seamless and responsive team at Sandia.

The ladies I worked with were so nice

I requested information, s sales rep responded. The manager emailed to ask if I had been contacted. I replied that the sales rep stated the vehicle was in service department and I would be contacted when service check was complete and I would receive shipping cost. No response nor answer regarding shipping has been received.

Great group of people. Very helpful. Enjoyed the experience

Although they didn't have what I needed, I feel that I will gt help with my specific needs if it becomes possible. Franky was so responsive and helpful.

Great experience! Sales was not pushy, good atmosphere!

My experience here was everything I needed and more. My second time buying a car, and I didn’t exactly know what I was doing. Frankie was the salesperson who assisted me and helped with the whole process of buying a car. She gave me hope that there was something for me and always made sure to provide details about the car I was interested in. Frankie and her whole team made car buying so easy and fun. They are a great team to work with if you are looking for your next car!

Friendly and very helpful

Excellent customer service. I was notified within 24 hours from the Sandia BMW dealership. I took a test drive, The car was exactly as described. I bought it!

Very courteous and hard working assertive staff.

Called me when I was busy and set a time to call back and never did

Very polite and professional. I was able to purchase from across state lines and have a contactless delivery to my home. They made it easy and simple. Thank you Rudy and Billy.

Did not visit but manager responded and was pleasant to work with.

I was on a waiting list and the customers came late and I had to wait for them then they sold the car. Terrible customer service!

I was very enthusiastic about the car and would have bought it if it had had the eight speed auto as your listing stated. They were very apologetic and said they didn't know how that error happened. Be more careful In the meantime I've ordered a 2021 M240 ix for lease but it won't arrive until November. I wish your listing had been accurate.

Very nice Great communication!!

They were very prompt at getting back to me and with ongoing communication.

Excellent service.

Great experience that’s what I wanted a beautiful vehicle X6 2020 I am enjoying

Rick Herman is a very high-pressured salesman. He wouldn't let me explain the situation with my credit and things I knew that would be helpful to getting financing and the car I wanted. He was always asking me to get financial approval first, insurance coverage and then do everything else without even seeing the car in person, let alone driving it. One day he admitted to calling me 21 times. The car was not how he described it when I went to see the vehicle and test drive it. Once I stated I didn't want it, he didn't even extend any kind of professionalism by saying goodbye or I still would like to earn your business or thank you for coming. Nothing. He just went back to an open office area and got on the phone. He didn't even wave goodbye. So unprofessional, and my worst experience buying a vehicle. I've purchased and traded in over 10 plus cars in my lifetime. I like new vehicles. This was my third used car purchase at a dealership and it was not pleasant.

Person was very nice

Dealership was helpful and gave timely and AN APPROPRIATE level of responses.

Purchased this X1 from Roxy at Sandia BMW . She is an excellent sales person. Very knowledgeable,professional and detail oriented. She made our buying experience very pleasant. Highly recommend her. Thanks, Roxy!

Lee was very helpful.

Were nice and professional. Unable to make a deal due to being deployed overseas and could not complete paperwork electronically.

Roxy was great! Made everything go seem less.

Bought the VW Beetle . Good price and sales and business staff were excellent. Unfortunately, car had a low air problem on one tire. They put some air in it and two days later, same problem. Salesman said go to Discount tire to get it fixed. Not an acceptable response as the car was sold with the problem and basically ignored by the prep/service staff. Found a screw in the tire and fixed it myself. The service department did offer to fix it next week, but their original indifference caused the obvious problem with a simple fix.

Very helpful salesman. Clean dealership, no forceful sales pitch or dealer add ons. After several phone calls and a test drive I bought the car. A 4 week search.

The staff at Sandia BMW Mini is amazing, very quick to respond to my inquiry and so friendly! I would definitely recommend them to my family and friends.

Excellent

I bought this car. Outstanding customer service - they went above and beyond.

Initial contact from dealer was timely and will be making additional contact in future. Auto color was not our choice. Existing inventory for model desired was limited at time of contact. Additional contact will influence final overall experience score.

Great experience! No high pressure tactics Felt comfortable throughout the deal Purchased our vehicle here

Tony ha ms been great

The showroom is beautifully laid out, as the architects, designers, engineers and construction crew didn't miss a beat. Best place for free craft coffee. The cars are a bit on the pricey side (it's a BMW dealership, after all) and many of the newer models look like they were drawn by my 1-month-old grandson. But hey, did I mention the free craft coffee?

It's dealership employees individual that are not knowledgeable and put no effort into making the sale or making the customer happy. They also are very dishonest! Be warned that if you make a complaint they will pass you back and forth to other employees that happened to be there at the moment and all will claim to be either a manager for owner of the company!

great experience

Responsive to my inquiry, but had misrepresented the vehicle’s exterior and interior color so it was a waste of my time to go look at it.

We were unable to visit Sandia BWMW, but were contacted immediatly which sets an expectation of quality service and customer care. We will certainly give first priority to Sandia BMW with our search for a vehicle.

Excellent customer service,

Fast

We purchased or our G500 from Sandia BMW. The experience was not only pleasant, But fun. I would recommend them to anyone looking for a quality new or used automobile. Thanks for the great experience.

Great experience. Great customer service. Highly reccomender!

Eric (Sales Director) reached out to me. Great service.

good people

Good experience. Got in contact with me quickly and helped me with all questions I had.

All good appreciate the service from Jeff in sales

Eric at Sandia was great and super responsive.

STAY AWAY! What they did is commonly referred to as a bait and switch. I came in on saturday and looked at and attempted to purchase a car. At the time I was told I had an approval at 15.9% interest, however they wanted to give me far less for my trade than its book value so we could not make a deal. I was called by the salesman who left a message asking if I had changed my mind. I texted him back the following day and advised that I was not budging on my offer. Wednesday He texted again again, and again I advised I was sticking to my terms. Thursday he texted saying the general manager had agreed to my terms and if I could come in and buy the car, I then reiterated my terms and asked for confirmation on the cars price, the price for my trade and the interest rate. He stated all were good to go. So after work Thursday I made the long drive from work in Colorado springs to the dealership in Denver to meet him at 6pm the agreed upon time. At 5:53 I received a call from the salesman, I was driving and couldn't answer and was less than 5 minutes away. When I arrived I was told that the interest rate had jumped to 21%. Obviously upset I asked for an explanation and was told that the bank had just magically raised it since saturday (he also suggested my credit score had magically dropped 90+ points in the same time) After getting more run around he showed me the banks approval letters, one from saturday and one supposedly from 15 minutes before I arrived. I observed on the 2 letters that it stated the approvals were good 5/22, and that they were both submitted by the same guy on saturday. However they had changed one key element, on the original 15.9 approval it showed I was putting down 6500 cash plus a payment of 500, cash was never part of the deal and not discussed. The second approval at 21 was shown with the actual trade value we agreed to. So originally they lied to the bank that I was putting down cash, then later stated I was trading in. They denied this saying it was a mistake and that the bank values cash more than trade hence the higher interest rate. I have proof of all of this including text messages and pics of the bank paperwork.

A+

Excellent service provided. Very professional, knowledgeable and respectful. I came in from Las Vegas,Nevada to purchase my mini cooper s clubman. They made my experience most enjoyable. I would make the trip again. Returned all my calls, emails and texts. Responded to every request I made (pictures, warranty info) They even picked me up from the airport Now that's customer service...

Sales person, Peter Stokes, did an outstanding job giving me information about the vehicle and taking the time needed to answer all my questions. I give him an excellent recommendation.

Called within a few hours. Very professional. Very nice.

Lisa Musick was wonderful. No high pressure, and very interested in helping us find what we want.

We didn't agree on a price, but they were prompt and responsive

I went in to look at a Car I saw online. The price was $4,000 over the online price. They call this an "internet special price", they are trying to see if they can sucker someone into paying more. Their prices are way above fair price places like Carmax and try to justified it by being "certified pre-owned". If that isn't bad enough the sales guy I was working with sits me down at his desk and then answers his cell phone and talks to another customer for at least 5 minutes while I am fiddling my thumbs. He did not say excuse me or I need to take this. He was very rude. If they did not have a monopaly on BMW in the city they would go out of business. Everyone I speak with has a poor experiance.

Very good experience

Very responsive. Bought car from them.

Good quick response

Excellent

Professional. Courteous. Efficient. I ended up buying a vehicle from this dealership.

Very responsive and honest and forthcoming.

Too pricey on used cars. Can't compete with CarMax

Great experience!

This was the best experience I ever had, purchasing a car.This company treated me like royality.I will be talking about this great experience for years to come