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San Marcos Chrysler Dodge
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Today 8:30 AM - 7:30 PM (Closed now)
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2990 I-35 S
San Marcos, TX 78666
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Mike called to tell me vehicle was available and take my information over the phone just to text me five minutes later saying it was sold and try and sell me a different car after doing a hard inquiry on my credit, very shady way of doing business!
Mar 28, 2025
Response from current dealership:
Thank you for the review. We sincerely apologize for any frustration or disappointment caused by this experience. Your feedback is valuable and I encourage you to contact me directly if you have any additional questions or concerns. Respectfully, James Cruz 512-831-7625 ext 205
Dec 10, 2024
Balil was great to work with
Dec 11, 2024
Response from current dealership:
Thank you for the review, Pam! We're so glad you enjoyed working with Balil and we hope to see you again next time here at San Marcos Chrysler Dodge Jeep Ram! Best, James Cruz, jpcruz@sanmarcosdodge.com
Sep 29, 2024
Anthony responded to my on line request within a 24 hr period. He was very knowledgeable and helpful. After arriving at the dealer we were in and out with the vehicle within an hour.
Sep 30, 2024
Response from current dealership:
Isidro, we're glad to hear Anthony provided such efficient and knowledgeable service at San Marcos Chrysler Dodge Jeep Ram. Enjoy your new vehicle!
Best, James Cruz, jpcruz@sanmarcosdodge.com
Best, James Cruz, jpcruz@sanmarcosdodge.com
May as well have gone to Joe Blows Auto yard. The 1.9
star yelp rating this place has is WELL earned! They
offered me a car at $14,499. I signed for that price. Then
they went behind my back and charged me $16,994. The
sales price was nowhere in the finance papers so as to
obscure what i was paying behind taxes, fees, and
warranty. After finding out what they did i went back and
sat down with the finance manager and we conclusively
confirmed i paid $2.5K over what i should have. Yet the
sales manager refuses to speak directly to me, but
through a text from a sales rep, offered me a $1,000
check in an attempt to appease me After i declined,
they then back tracked and said i wasnt over charged. As
if they regularly dole out $1000 checks to individuals who
are mistaken. Tried to avoid blasting them like this, but
its been over two wks and theyve shown their true colors
THOROUGHLY. If they can find the integrity and ethics to
amend this properly ill update this post. Til then no
Jul 11, 2024
Response from current dealership:
This is very concerning to read. We strive for transparency and fairness in all our transactions, so it isn't very reassuring to hear about your experience. We want to address this properly and make things right. Please reach out directly when you can. Thank you, James Cruz - Internet Manager - 512-753-9869
Show older dealer reviews 111
I was told by sale person Erick that the truck that I wanted was still available to come n checked out drove from el paso tx to San Antonio TX 8 hrs we got to the dealership n sales person wanted to show me another truck a 2021 I ask him what happened to the truck 2018 that he told it was still available he replied that's gone a long time ago I won't buy a vehicle from this place
Dec 21, 2023
Response from current dealership:
Jaime, I'm really sorry to learn about your experience. It's certainly not our intention to mislead anyone or waste their time - we understand how valuable it is. We'd like the opportunity to discuss this further and see if there's anything we can do for you moving forward. Please reach out at your earliest convenience so that we may address any concerns directly with you. Thank you, James Cruz - Internet Manager - 512-753-9869
Nov 16, 2023
Excellent customer support
Nov 16, 2023
Response from current dealership:
Manuel, We appreciate you leaving your wonderful review for our team! We look forward to seeing you again at San Marcos Chrysler Dodge Jeep Ram! Thank you!
Best, James Cruz, jpcruz@sanmarcosdodge.com
Best, James Cruz, jpcruz@sanmarcosdodge.com
Jun 24, 2023
Awesome place to get a vehicle.
Jun 26, 2023
Response from current dealership:
Helping you have a five-star experience is what we're all about! Thank you for choosing San Marcos Chrysler Dodge Jeep Ram! - Best, James Cruz, jpcruz@sanmarcosdodge.com
Oct 4, 2022
Sales team members responded to my inquiry in a timely manner. They were professional & eager to meet.
Oct 5, 2022
Response from current dealership:
Thank you for your review, Ray! We're so happy that we earned your 5-stars! -San Marcos Chrysler Dodge Jeep Ram
Overall terrible experience. They will absolutely take advantage of you so don’t let your guard down at any point. Get everything in writing because they tell you one thing and go back on it as soon as you take the next step. demand the full service inspection report. I asked several times, was sent something only showing 5 items checked. Told the manager, he still wouldn’t send it to me he would only say that his best mechanic went over it. Very shady practices. They tried to pressure me into forging my husbands signature so that they could have their contract signed right then and there instead of letting me go through the bank to do Esign like I wanted. This is a huge red flag. Literally the salesman told me to forge the signatures. They sold me a vehicle that shouldn’t have been sold. Luckily they are taking it back after my own mechanic has gone over it and told me absolutely don’t buy it. very rude, disrespectful and untrustworthy. And don’t trust pricing they list here
Jun 15, 2022
Response from current dealership:
Hello Emblev, I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James Cruz at 512-831-7625 ext. 205.
May 9, 2022
Response from current dealership:
Thank you for your review, Thomas! -San Marcos Chrysler Dodge Jeep Ram
Jan 15, 2022
I was ready to purchase a vehicle.. I contacted the dealership and they put me in touch with a gentlemen named Jason.. Jason asked me what pricing saw online. I told him and he said he would get back to me after he talked to his manager. The price listed on CarGurus is not the price when you contact San Marcos CJD.
They inflated the price and would not honor the price listed on CarGurus.
Very disappointed.
Jan 20, 2022
Response from current dealership:
Thank you for taking the time to share this feedback, Sean. We apologize for any confusion or inconvenience this experience caused for you and will make sure it gets looked into further with our team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, James Cruz, jpcruz@sanmarcosdodge.com
Dec 13, 2021
I tried to buy this vehicle at the price published. Salesman Mason stated that the car was worth $6,000 more. Below Masons response
The price online if you go on our website has the price listed with all applicable rebates on it so 2000 in rebates and then on top of that we will double down on any rebates you qualify for and that’s what get you to the 48k and then we have costs tied into the vehicle due to the fact that we sell all of our vehicles new and used ready for the consumer rather than having to do things after market. In addition to our perks of ownership adding to power train and oil changes the whole package all together gets you to the total of 58k before we add any kind of rebates I know we could probably make it to 56k
Jan 3, 2022
Response from current dealership:
Hi Michael, I hate to hear you had a less than good experience with us I’d like to understand how we can explain. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers. Contact James Cruz at 512-831-7625 ext. 205
Great inventory however don't believe the online pricing. Was ready to pull the trigger on this vehicle and the price jumped almost 5k.
Post actual prices and let the customer decide because this was a waste of time and emotion.
Jan 3, 2022
Response from current dealership:
Hi GuruHKS6D, I hate to hear you had a less than good experience with us I’d like to understand how we can explain. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers. Contact James Cruz at 512-831-7625 ext. 205
Nov 6, 2021
contacted my promptly and was honest about inventory.
Nov 8, 2021
Response from current dealership:
Thank you for taking the kind review, Patrick! We hope we have the opportunity to serve you in the future! Best, James Cruz, jpcruz@sanmarcosdodge.com
Nov 3, 2021
Response from current dealership:
Thank you so much for the kind review, Kimberly - it is greatly appreciated by all of us here at San Marcos Chrysler Dodge Jeep Ram! Best, James Cruz, jpcruz@sanmarcosdodge.com
Sep 16, 2021
Response from current dealership:
Mav22 not sure what your referring too, but all vehicles that are posted are in our inventory.
If you have questions you may reach me JAMES CRUZ @ 512-831-7625 EXT 205.
If you have questions you may reach me JAMES CRUZ @ 512-831-7625 EXT 205.
Jun 9, 2021
Response from current dealership:
Thank you for this review. Please don't hesitate to reach out to us if we can help out in the future! Best, James Cruz, jpcruz@sanmarcosdodge.com
Contracted by txt only, I replied and did not hear anything back. This is 2 times now. Thanks but no thanks , I will not buy anything from them.
May 25, 2021
Response from current dealership:
We're sorry to hear you were unsatisfied with the communication you received via text. I encourage you to reach out to me directly so we can work together to resolve these concerns. Thank you, James Cruz - Internet Manager - 512-753-9869
I went to look at and test drive this vehicle...but it was in their shop being inspected and repairs was being done so I was unable to make a decision...But Alex was very helpful...up made the trip to another dealer and purchased another vehicle from them....
May 7, 2021
Response from current dealership:
Jerry, Thank you for leaving us your comments. We're happy to hear to Alex was helpful to you during your visit, and we regret we couldn't make a sale happen this time for you. Please don't hesitate to reach out in the future to discuss this experience or to inquire about another vehicle. Best, James Cruz, jpcruz@sanmarcosdodge.com
Apr 26, 2021
Response from current dealership:
Hello Mr. Roderick, I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
Apr 22, 2021
Please be aware that price quotes are not to be trusted from this dealership. Their
salespeople will not answer straightforward questions on pricing, and will not follow up
with requested information on pricing differences. Even after I received a price quote on a
vehicle on their lot by email, the phone quote was $4500 higher before tax, title, license.
The sales guy told me that "this is an upcharge because we are losing money on this
vehicle" This is not a place I will do business.
Apr 26, 2021
Response from current dealership:
Hello Lea, I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
It was a bait and switch. I showed up to see the car advertised for $12,700 (out the door price) and they
claimed a $2,500 package had already been added to the car. The first offer they gave me was over
$15,000. They finally came back and said the lowest they could do was just under $14,000. All cars
have recent hail damage and their offer didn't even include fixing it. Overall, add at least 2.5k to the
offer you see online and that's closer to the actual price they will sell it for.
Apr 26, 2021
Response from current dealership:
Hello Amygoode44, I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
When we originally asked about this car the mileage was listed as significantly less than the actual mileage.
The price was commensurate with the low miles. Eventually, the mileage was changed on the ad to the more
accurate reading. We were no longer interested in the car with the additional mileage. We sent an email
directly to the dealer asking for more pictures as we live out of the home state of this dealer but were willing to
travel for a low mileage vehicle in good condition. Unfortunately, we never got additional pictures but it worked
out as this car was not for us.
Apr 26, 2021
Response from current dealership:
Hello Russell, I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
Apr 8, 2021
Response from current dealership:
Thanks for the great review, Dianne! Best, James Cruz, jpcruz@sanmarcosdodge.com
Not to good .all the cars on the got hail damage.
No one told me, even when I I had appointment with them . No big changes in prices overall or that all prices went up $3000 on April 1, 21.
Apr 6, 2021
Response from current dealership:
Hello, I hate to hear you had a less than good experience with us, But as soon as you open our website, we have a pop up "HAIL OF A SALE". Sorry you missed it. Any other questions, you may contact me
. James Cruz at 512-831-7625 ext. 205
. James Cruz at 512-831-7625 ext. 205
Very helpful in helping me search for a Charger and kept in contact! Definitely recommend
Apr 5, 2021
Response from current dealership:
We are so glad that we provided service you appreciated! Thank you for leaving San Marcos Chrysler Dodge Jeep Ram this great review. Best, James Cruz, jpcruz@sanmarcosdodge.com
Great communication, unfortunately the vehicle sold before I could come and look at it.
Mar 30, 2021
Response from current dealership:
Thank you for your feedback, Todd. We hope you will keep us in mind for the future! - The San Marcos Chrysler Dodge Jeep Ram Team
They didn’t even have anything like this on the lot. It’s seems to be a totally fake ad. And they won’t answer your question. It’s always. “ what payment you want”. Never could get a price on what we did look at. Went to Austin bought a renegade that day with no problem. I’ll never go back to this lot.
Mar 30, 2021
Response from current dealership:
Thanks for your feedback. We're sorry to see your trip to our lot didn't earn five stars, and I would be interested in discussing the experience in more detail to learn how we can improve. Please reach out to me when you have the time. Best, James Cruz, jpcruz@sanmarcosdodge.com
Mar 16, 2021
Horrible sales experience. Will never go back!
Was told the Jeep I was looking at was ready for
test drive and drove from Austin to San Marcos
(45 min), only to find it was in the shop and could
not be driven! The offer I then received on my
trade was about half of what KBB and Cargurus
said it was worth. Very disappointing.
Mar 30, 2021
Response from current dealership:
I'm sorry to hear of your frustration, David. I will be looking into these comments with the team to determine where the miscommunication occurred and how we can improve going forward. If you'd like to speak with us further, please feel free to reach out directly. Thank you, James Cruz - Manager - 512-831-7625
Mar 5, 2021
Good dealership
Mar 8, 2021
Response from current dealership:
Thanks for the great review, Roy! - The San Marcos Chrysler Dodge Jeep Ram Team
Feb 17, 2021
Sent emails and offered to set up test drive
Feb 22, 2021
Response from current dealership:
Thanks for the great review, Jerry!
Sales rep didnt even know this truck sold 3 days prior but was willing to talk on buying price
Jan 22, 2021
Response from current dealership:
Thank you for your honest feedback. We apologize for the miscommunication and hope to have the chance to work with you again.
The price of course is not $38,065. And it shows that I contacted them on the 3rd well I didn’t actually hear from them till the 8th. Was not pleased at all with their customer service, because it took me emailing them to get a response.
Feb 5, 2021
Response from current dealership:
We apologize for your frustration, Rachel and appreciate you taking the time to share this feedback - we will be addressing it with the team. If there's anything else about your experience that you'd like to discuss with us, please feel free to reach out directly. Thank you, James Cruz - Internet Manager - 512-753-9869
Dec 21, 2020
Price did not match. Bait and switch. Then asking for help, representative ran out of time and asked if he could follow up. 5 days later still no call, waste of time.
Salesman was not professional.. they advertised one price then tell you it’s an extra $5,000 for a package they put on their new cars?(Bait and Switch)
Jan 14, 2021
Response from current dealership:
We're sorry to see your one-star rating and appreciate you taking the time to share this feedback. We will be passing your comments along to our team so that we can improve the communications we provide to our customers moving forward. If there's anything else about your visit that you'd like to discuss with us in greater detail, please feel free to reach out directly. Thank you, James Cruz - Internet Manager - 512-753-9869
Nov 24, 2020
They are very responsive but I get only to have a drive test and of course I don't want to drive all the way from Houston to San Marcos for a simple drive test , I was looking to buy the Jeep
The dealership uses deceptive advertising practices. They tried to add $4000 to the online price claiming “addendums” that aren’t reflected in the published price. When I inquired about the “addendums,” I’m told it’s for a 7 year warranty, yet the website advertises the warranty “All at no cost to you.” They’re just dishonest. Take your business elsewhere. There are numerous similar complaints about these tactics that have been filed on the BBB website.
Nov 19, 2020
Horrible response, sales associate had no clue why I was there even though I made an appointment and very unprofessional. The price they advertised on CarGurus.com, they asked $2400 more than that plus TT&L. I would not recommend this dealership
I inquired about a new Ram 3500 they advertised on here with and the dealer tries to sell it to me for more than MSRP. Says there is nothing
he can do. I only qualify for a USAA discount. BEWARE OF THEIR BAIT & SWITCH TACTICS. Terrible business model does not work with
intelligent buyers. Keep your inventory. I will spend my money with honest dealers.
Oct 30, 2020
Response from current dealership:
Hi Dawn, thank you for visiting our team at San Marcos Chrysler Dodge Jeep Ram! We look forward to seeing you next time!
Oct 27, 2020
I was told that even though the car was on their lot they couldn’t sell it due to age and mileage. It was automatically added to their inventory. I was very disappointed that they had a car for sale but couldn’t sell it.
Oct 18, 2020
To start, the salesman was twenty min. late for our appointment. After the test drive, we sat down to discuss price. Due to the wear and tear on the vehicle, I asked for a price reduction. The salesman left in the usual way to go and talk to “their manager” I tolerated it. After returning instead of lowering the price, he increased by 5K.
I said no and started to walk out when he said give me one more chance to see what he could do. I again tolerated the “manager” ploy. After another ten or so min., a different guy walked in the room, when I asked who he was, he said he was a sales rep. Ignoring the fact that he wasn’t a manager, he proceeded to tell me the best price they could do was the $5K increase from the original sticker price. I again said no. At that point I decided I wasn’t going to give these two clowns my business. I got up and walked out.
My problem with the is you get thrown for a loop with an addl 2300.00 added to the vehicle when you get to the dealership. You don't hear about it until you sit down to discuss the price. This is one of those high pressure sales places. Couldn't get the price fm the sales person. He kept putting me off to sign some papers.
Sep 9, 2020
Response from current dealership:
Seeing your rating of San Marcos Chrysler Dodge Jeep Ram made our day, thank you Vince!
Aug 23, 2020
Jason was awesome! Will definitely recommend!
Aug 25, 2020
Response from current dealership:
Thank you for recommending Jason at San Marcos Chrysler Dodge Jeep Ram, Sherri! Best, James Cruz, jpcruz@sanmarcosdodge.com
Aug 3, 2020
Response from current dealership:
We're so happy to hear that you purchased exactly what you wanted Abbey! Our whole team at San Marcos Chrysler Dodge Jeep Ram looks forward to seeing you at your first service appointment!
Jul 24, 2020
Easy, fast, and very helpful
Jul 27, 2020
Response from current dealership:
Thank you so much, Michael! Best, James Cruz, jpcruz@sanmarcosdodge.com
I made multiple attempts to get more information on three separate vehicles and got absolutely nothing of substance. Two vehicles didn't have photos, so I requested some. Despite being promised pictures on more than one occasion, I never received any. I managed to get a hold of a sales rep one time, and I asked to verify the price for two of the vehicles. I was quoted an initial price $4-5K higher than what was listed. I exchanged a half dozen emails and called at least five times without result. Due to their completely non-existent customer service, they've lost a prospective buyer on multiple vehicles within their inventory.
Jul 17, 2020
STAY AWAY FROM THIS DEALER!! I reached out to this dealer and inquired pricing on a vehicle. I agreed
to their price without a haggle. After reading reviews on CarGurus, I was hesitant to make the hour drive
without getting the price we had agreed upon in writing. That is when they ended communication. I was
contacted by 2 others from this dealership and all were eager to get me to make the drive. When again, I
agreed to their pricing but wanted it in writing the contact stopped with no answers to me subsequent
correspondences.
They are using shady tactics in order to lure you to the dealership with no intent on honoring their own price.
Not only did I purchase my vehicle from another dealer, but this has forever influenced my view of this
dealership for future purchases. Waste of time and energy.
Jul 14, 2020
I called the dealer to put a deposit on a 2018 Ram 2500 Lone Star Cummins advertised at
$46,999.00. The salesman Christian asked how I heard or new about the truck. As soon as I
said I saw it advertised on CarGurus, he informed me that they ad an addendum of $2500-
3000 to the $46,999 advertised price. Shady, shady, shady. Thank God I did not waste my time
going to the San Marcos Dodge and finding out in financing. The poor reviews showing the
same experiences must be true too. They all received this cookie cutter response:
Thank you for taking the time to bring this to our attention, we are very concerned with the low
rating you've assigned us. Our goal is to provide exceptional service to every single customer.
I would like the opportunity to speak with you to work on resolving this issue. James Cruz at
512-831-7625 ext. 205
Don't waste your time.
Jul 11, 2020
Do not buy from this dealer. Price was
advertised at $46,643. Called to make deal
and fly from Oregon to pickup, only to
be told from salesman that "we don't pay
attention to what the internet price is... the
actual price is $53,000 plus fees". They
said they are not bound by third party site
prices, even though they are the ones that
advertised it.
Jul 2, 2020
Drove a hour just for them to say the vehicle I Was supposed to test drive wasn’t on the lot yet, because it was still In transit to the dealer. I Even called and verified before I left the house.
Jul 7, 2020
Response from current dealership:
Thank you for taking the time to bring this to our attention, we are very concerned with the low rating you've assigned us. Our goal is to provide exceptional service to every single customer. I would like the opportunity to speak with you to work on resolving this issue. James Cruz at 512-831-7625 ext. 205
This dealership listed a new 2020 challenger for $23,894 plus TTL.. i drove over 8 hours to come see this car... i been asking for over a week for the sales price and was told I will get a good accurate figure once I come in the dealership... on my way to the dealership, I got a text at from the salesman derrick that the sales price is $28,191... i test drive the car when it was time to make the deal, they told me they added addudem to the car like... here is the text that I received - We are selling the vehicle at $28,191 which is including our dealership addendum that is applied by my director on all our vehicles which covers lifetime paint protection at any dodge dealership, lifetime interior protection from seats to dashboard, the tinting we apply to the windows and the tire protection as well with nitrogen... the only thing that they did was tint the window which as about $200 the most.. the review other people left are true.. i will be reporting them to BBB.. very disappointed
Jul 7, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, james at 512-831-7625 ext. 205
Jun 15, 2020
Response from current dealership:
Robert, thank you for trusting San Marcos Chrysler Dodge Jeep Ram with your business! Best, James Cruz, jpcruz@sanmarcosdodge.com
Jun 12, 2020
Didn’t take long and employees very friendly
Jul 7, 2020
Response from current dealership:
Thank you so much for your 4-star review, Robert! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Jun 9, 2020
Advertised Price on CarGurus matches the
Dealer at $42939.
Took the truck for a ride, the sales person
mentioned extra discounts for trading in my
Ford.
go figure, comes back with a $49999 price
back on the offer and a low ball offer on my
truck.
the dealer is playing with their customer old
bite and switch games.
how come do you advertise a truck on the
internet and decide to flip the value after a
test drive?
insane, do not loose your time at the San
Marcos Dealer,
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, james at 512-831-7625 ext. 205.
I called to request the selling price, the rep stated that the advertising price is only for the car that they don’t advertise their real price. What a waste of time
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
Jun 2, 2020
Response from current dealership:
Thanks for choosing San Marcos Chrysler Dodge Jeep Ram! See you next time, Tom. Best, James Cruz, jpcruz@sanmarcosdodge.com
Complete bait and switch, price ended up being over $5,000 more than their advertised price.
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
May 26, 2020
Response from current dealership:
Thanks a bunch, from the San Marcos Chrysler Dodge Jeep Ram Team! Best, James Cruz, jpcruz@sanmarcosdodge.com
Went in after making appointment. Got handed over to a diff sales guy, the one I had spoken
with was busy, no biggie. My problem is with the dishonest pricing. It's 2020 and this dealer is
still playing the old school games. Price on here is $27,925 that's what drove me there in the
first place. I even received an email from the dealership saying other incentives they had and
the sale price could be $25,925. However once I was there price was $33,925 They would
not respect the price of $27 listed here on Cargurus AND on their own website!. Plus to top it
off their offer for my trade was insulting. And he knew since yesterday we were gonna go see
this particular vehicle and it was dirty. From previous test drives I assume, but filthy floors,
hairs on seat, trash in console. Very disappointed with this dealer!
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, Cody at 512-831-7625 ext. 252.
Jun 11, 2020
Response from current dealership:
We appreciate the kind words. We look forward to seeing you again in the future!
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
I would give 0 stars if I could.
One of my requests got totally ignored by them. The other basically got ignored after their first reply. I mailed in
my pre-approval, mailed them repeated requests asking them to speed up the process cause I was looking to
seal the deal quick. After waiting for days I looked elsewhere. After I puechased and drove home in my new car
from a different dealership, I received a call from one of their sales person claiming my selected models were
"sold" (yet they are still advertised on their website and CarGurus 5 days later).
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
May 15, 2020
Response from current dealership:
Thanks so much, John. We look forward to your next visit with us! Best, James Cruz, jpcruz@sanmarcosdodge.com
Very deceptive pricing. Do not believe what you read online. They only list low prices to
get you in the door. I was led to believe I could get the dealer price before tax, tags and title but when it came time to discuss the price I would pay I was offered a price
which was even higher than the sticker. Perhaps this dealership should go with an upfront pricing program to be more transparent on their pricing. It was almost as if they
didn't want to sell me the vehicle since they were so unwillingly to work with me. Will not be going back to this dealership ever and taking my business elsewhere.
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, Josh at 512-831-7625 ext. 262.
!!Buyers Beware!! The price you see online is not the price they want you to pay. We went to look at one of there trucks and the salesman quoted a price that was $2,000 higher that the listed price on CarGurus. When questioned the salesman specifically said “we put the lower price online to get you in to the store.” There was multiple discrepancies with there listing compared with the way the truck looked. In the listing it said nothing about having body damage that required a new bumper and the bed to be re-painted or about having dents along the side.
If you looking for a dealership that will bait price a vehicle just to get you in to their dealership and a salesman that will not mention nothing about body damage until you physically point it out then this dealership is for you.
I will not be conducting any business with this dealership not just on this vehicle but in the future as well
Jun 11, 2020
Response from current dealership:
Hi! I hate to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, James at 512-831-7625 ext. 205.
Jun 11, 2020
Response from current dealership:
We appreciate the kind words. We look forward to seeing you again in the future!
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Feb 5, 2020
Very responsive and helpful. Jason made the car buying process fairly painless.
Feb 7, 2020
Response from current dealership:
Thank you so much for your 5-star review, Derek! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Worst experience ever with a car dealership. They will not honor the 21790.00 price. They said it was a mistake. They wouldn't even honor the the higher price from yesterday. They wanted to add 1000.00 on top of yesterday's price. Had to talk them down 500.00. Mike and these guys are a ripp off. Check your prices before dealing with this dealership.
Feb 7, 2020
Response from current dealership:
Hello Bueno01, I hate to hear you had a less than good experience with our Sales Department. I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? My direct line is 512-831-7625 ext. 262. josh avila. Thank you for being a customer.
Feb 1, 2020
Response from current dealership:
Thank you so much for your 5-star review, Ronnie! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Jan 3, 2020
Great Experience!
Feb 1, 2020
Response from current dealership:
Thank you so much for your 5-star review, Brenda! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Contacted the dealer on Tuesday and no one returned my inquiry. Drove to the dealership on Wednesday afternoon and a salesperson helped me only they could not find the truck on the lot. I was the 1 to actually find it sitting in a service bay up on the lift. The salesman told me he would text me the next morning, but never did. I came back the following afternoon and upon closer inspection I noticed the trim around the rear wheel wells was coming off, At least 2 of the 6 tires would have to be replaced, and the cab had a huge dent in the rear right side about a foot long from top to bottom as If the previous owner had backed into a 5th wheel trailer. Truck was listed at 48.9k, and when we sat down they wanted to charge me $2056.00 for VIN etching, nitrogen filled tires, and window tinting. Long story short the vehicle is now listed for 1000 more than original. You should run fast and far away from any dealer that tries to charge you for optional services.
Feb 1, 2020
Response from current dealership:
Hello Bart, I hate to hear you had a less than good experience with our Sales Department. Sorry to hear you disagree with the products that are installed on all our new inventory and are not optional, we feel these product help protect the consumer. Do you have a few minutes for a phone call we can explain it in detail? My direct line is 512-831-7625 ext. 262 Josh . Thank you for being a customer.
They have 2k worth of markup, vin etching, nitrogen in tires, clear coat, and some leather protectant, as if it were a brand new vehicle. I found French fries and trash under back seat and they said it had been detailed. Nice car but actually has 73k miles. They wanted 28k with 2,800 down. Thanks but no thanks.
Feb 1, 2020
Response from current dealership:
Hello GuruCF8VP, I hate to hear you had a less than good experience with our Sales Department. Sorry to hear you disagree with the products that are installed on all our inventory, we feel these product help protect the consumer. Do you have a few minutes for a phone call we can explain it in detail? My direct line is 512-831-7625 ext. 262 Josh . Thank you for being a customer.
Review is published
Review is published
Dec 7, 2019
Responded quickly
Feb 1, 2020
Response from current dealership:
Thank you so much for your 5-star review, Carla! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
I asked for pictures since there were none. Reply was to give my phone number. I replied I wanted to see some photos before driving the hour to dealership. No answer back. Next day add was gone and I still have not received a reply or note to say the vehicle was sold.
Dec 2, 2019
Response from current dealership:
Thank you for taking the time to bring this to our attention, I sincerely apologize for our salesperson not getting back with you and letting you know that it did not pass inspection in service.
So yes we sent it to the auction. Our goal is to provide exceptional service to every single customer. Thank you for your interest in one of our vehicles. james cruz, jpcruz@sanmarcosdodge.com
So yes we sent it to the auction. Our goal is to provide exceptional service to every single customer. Thank you for your interest in one of our vehicles. james cruz, jpcruz@sanmarcosdodge.com
Nov 18, 2019
Nice people
Dec 2, 2019
Response from current dealership:
Thank you so much for your 5-star review, Manuel! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Nov 15, 2019
They have stayed in touch all week and tmrw we’ll go check out the trucks we have liked there.
Dec 2, 2019
Response from current dealership:
Thank you so much for your 5-star review, Chet! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Dec 2, 2019
Response from current dealership:
Thank you so much for your 5-star review, Guru1Z6KL. We really appreciate your business and the opportunity to serve you. I will be sure to share your feedback with Mario. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Jul 17, 2019
Nice experience. Not pushy people. They are kind and willing to make a deal.
Jul 29, 2019
Response from current dealership:
Thank you so much for your 5-star review, Christopher! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Jun 29, 2019
Prompt
Jul 29, 2019
Response from current dealership:
Thank you so much for your 5-star rating, Spencer! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Jul 29, 2019
Response from current dealership:
Thank you so much for your 4-star rating, Frank! We really appreciate your business and the opportunity to serve you. Please let us know if we can help you again soon.
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Sincerely, James Cruz, jpcruz@sanmarcosdodge.com
Apr 23, 2019
Basically should have dealt with this dealership prior to me purchasing my truck. Response was quick, should have open my email sooner! Will do business with them in the future.
I got an unresponsive response. My direct question was not addressed in the email I received.
Mar 11, 2019
Response from current dealership:
Thank you for taking the time to bring this to our attention, I sincerely apologize for your question not being answered. Our goal is to provide exceptional service to every single customer. I would like the opportunity to speak with you to work on resolving this issue. Please contact me or send me your question. Best, James Cruz, jpcruz@sanmarcosdodge.com
Typical dealer. They send you a email quoting a specific price and ask you to come in for a test drive. You rearrange your day to take advantage of the great deal they promised. You arrive at the dealership and they tell you you cant test drive the car until you agree on a price. You tell them you agree to the price they quoted you. They tell you that not their real price and the price with "add ons" is actually, thousands higher. This must work on some people otherwise they would not do it. But to me, in my opinion, its shady and deceptive.
Nov 29, 2018
Bought my Ram from them!
Nov 8, 2018
Everybody was wonderful... purchased a brand new 2018 Challenger
Sep 12, 2018
I ask for a build date and they came right back with the date witch told them that the date they gave me would not work for me because that date put's the gen 2 engine in the truck.
If you're really interested in a vehicle just call or text. The email is not dependable. They email immediately but do not follow up for days.
So I test drive the 2017 GMC truck listed at $36,995 in their Used specials online advertisement. I get preapproved and drive an hour to the dealership. After the test drive I haggle with Rhette and tell him we can seal the deal quickly at $36K even. He talks to his manager (Of course) and comes back with a counter offer of $40K. I tell him the advertisement reads $36,995? Rhette gives me the run around about add-ons that are not included in the listed price. (Then why isn't the listed price $40K?!) We haggle until the price is reduced to $36,999 and he tells me how good of a deal it is. $5 over the listed price! That should've been the starting haggle price! I walked out due to their reindeer games. See if anyone can give you a Walk Out the Door price before you go. Online pricing is deceptive and dishonest. Waste of time.
May 7, 2018
Called right away! Invited me to drive but I wasn't able to get there. Great customer service call!
May 4, 2018
Yes great response
Apr 15, 2018
Their Email came back 1000 higher than your
listing, then I got an email from one of their
salesman Robert saying they’d take 28,995 for a
car you had list for 23,716 !!!
Your add said it had been listed for 202 days so I
thought they’d be willing to drop the price some
to get rid of it, not try and rip me off
Apr 7, 2018
I have not been able to find time to go to San Marcos to visit the dealership, but they did contact me and answered any questions I had. This is a beautiful car with everything I want and at a very good price. Time and circumstances will eventually work out for me. Thank you, and keep up the good work!
Very disappointed with the dealership. To start with, the price for the Jeep is not what is listed on the car gurus site, or their dealership site. They told me the Jeep was $26,999 when it’s clearly listed for $23,999. Then, they offered me $7,000 below NADA value for my trade that I bought brand new from them 2 years ago. I wasn’t pleased with this dealership the first time I purchased from them but thought I’d give it another shot and was once again disappointed by them. This dealership looks for anyway to get an extra dime out of the buyers. They do not seem to value whether or not you’re getting a good deal on a vehicle. I absolutely will not be visiting this location again.
Jan 5, 2018
Very disappointed. The price was raised up by $3,000.00 by the time I got to the dealership. I saw the price on their website and on CarGurus, both were the same. When I got to the dealership the price was not the same anymore. They said Cargurus was misleading on the sale price! I didn't buy a car from them. Very bad experience and do not refer this dealership to anyone.
Dec 21, 2017
The dealership called me and emailed me right away. Very polite and respectful. Brandon was very helpful. Even though I didn’t get the vehicle, I will give a 5 star rating for the excellent service.
Nov 6, 2017
Still looking for the right truck. This dealership was very punctual in their response.
Nov 8, 2017
Response from current dealership:
Thank very much John, we pride ourselves in trying to respond quickly with the most accurate information. Please take some time to come take a look at our HUGE selection of trucks. I'm sure you will be impressed with how clean and competitively priced they are. Thanks once again, we will keep in touch.
Jul 26, 2017
I was Contacted within 24 hrs that I contacted them. They have fiver star service.
Sep 15, 2016
Nice people, and helpful!
Mar 23, 2016
Friendly
Mar 14, 2016
Good
Oct 10, 2015
Very friendly and helpful !! They
had the car I was looking for.
Aug 12, 2014
They never called me like there email said they would to
give me more info on the truck, and to get some info from
me. I bought a 09' cummins three days later forme cecil
Atkinson in my home town. I love the truck.
Jul 27, 2014
Very professional, nice, and fair - did not waste my time with a
vehicle I couldn't afford.
Mar 7, 2014
Their response time was extremely quick. However, both vehicles I
was inquiring about had already been sold and it took about 3
days of constant communication before they told me they had
been sold before I even contacted them.
Jun 25, 2013
San Marcos responded great, they contacted me and we e-mailed
each a few times. They were very polite and very helpful.
Jan 11, 2013
Did call and was pleasant.