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San Francisco Toyota
About Us
Welcome to San Francisco Toyota. San Francisco Toyota is a family-owned dealership that has been offering drivers of the San Francisco, CA area dedicated automotive sales and service since 1966. We specialize in Toyota models, but also have a hearty selection of pre-owned models. Our aim is to provide streamlined and high-quality service no matter your needs when you visit our dealership, whether you’re shopping for a new or used vehicle, checking-in for a repair or part installation, or planning your next car budget. No matter your automotive needs, San Francisco Toyota is the right place for you!
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Today 8:30 AM - 7:00 PM (Closed now)
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1701 Van Ness Ave
San Francisco, CA 94109
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I filled out the form, no response. I called, left a message, no response. I called again and spoke with a woman, she said someone would call me, no call back.
I don’t know if it was available when I called, no response. Later i got a text asking me random questions not related to this vehicle.
Feb 22, 2026
They were very helpful and super friendly
Feb 14, 2026
Excellent
Dec 31, 2025
Wrote to them and they failed to get back to me with the requested details and information.
Car has damage, but they have not shared details on the damage.
Dec 2, 2025
I inquired about a car I've been looking at for a long time, and I finally found the one with low mileage and nearby. The car
hadn't been through inspections yet, and it ended up failing inspections. I got a call back (voicemail) but never got a return call
afterward explaining the details. Customer Service could have been better, but I suppose if I'm not buying a $30,000+ car, they
probably don't care that much. I'll seek elsewhere.
Horrible. The finance manager treated me like he was the one loaning me the money for the car-all I have is student loans on my credit which are up to date and he said to me: "You don't pay people back, why would anyone finance you?" I had $7,500 down on a $10,000 car! He was too lazy to submit it to any other bank besides Toyota financial....no wonder people aren't beating the doors down to buy vehicles
Aug 6, 2025
I was contacted regarding the vehicle I was interested in immediately. Daniel was courteous and professional. No hard sell tactics. Just
incredibly responsive to all my questions and even let me know when the vehicle was sold within two days...I was not yet ready to pull
trigger on buying vehicle. Will definitely travel from Monterey to San Francisco Toyota when I'm in the market for a new Toyota
Feb 27, 2025
Very helpful. I was able to share what I was searching for. This vehicle was sold right before I arrived onsite.
Jan 20, 2025
Good
Jan 12, 2025
This dealer responded quickly.
Dec 31, 2024
I appreciated this dealer’s quick responses to all my questions.
Dec 2, 2024
Quick confirmation and service
Nov 10, 2024
The car wasnât
there anymore but
they were able to
relay that
information to me
quickly.
Show older dealer reviews 328
Oct 16, 2023
Ming called quickly after my inquiry. He was a wealth of knowledge about buying a Prius.
He cared about providing great info and tips and wasn't selling me on anything. I
appreciate the professionalism and knowledge, thanks!
Sep 4, 2023
Prompt reply after my initiation of interest. All questions are answered accurately with no gimmick. I could not go to dealership to see the car in person within
reasonable time frame. They suggested to deliver the car and this transaction was completed with the delivery. Car is in great shape and the person
delivered the car was courteous. After test drove the car with satisfaction. I signed paperwork onsite to complete the deal. It was a satisfactory transaction
and this dealership is highly recommended based on my experience.
Aug 11, 2023
Good service.!..Thanks
Jul 22, 2023
They responded with gratitude and helpful and explained
Jul 12, 2023
Beautiful car but was too far from me and they did not offer delivery.
May 31, 2023
Great experience unfortunately car was sold.
May 29, 2023
Very responsive but I just could not get the time to drive 100+ miles to look at
a vehicle that I might not purchase.
May 1, 2023
Amazing dealership, very prompt responses and highly trained sales team.
Apr 23, 2023
I communicated with them all week. I got switched between 2 salespeople. I had to be my own
advocate, my times have changed in car buying! Had made an appointment and no one
recommended or disclosed that I make a deposit. On my way to view and purchase, they
allowed another person to put a hold on it and sold it to them even tho we were arriving at the
same time. I reached out to the manager but nothing could be done. What a waste of my time.
My feedback was that they didn't give me all the information that I would have needed it to
secure the vehicle. Very disappointed. And I don't revel in making this review. Could have been
so much smoother.
Jan 28, 2023
They returned my call.
Jan 7, 2023
It had what I need : warranty at least for 6 months in used car , easy to deal regarding with the financing options , the car was ready to drive home right after paperwork.
Oct 28, 2022
Quick to respond, much appreciated.
Aug 7, 2022
Good
Jun 5, 2022
Talked to Steven Liu (very responsive). He told me my options and we put down a deposit. Great dealership so far.
Mar 10, 2022
Great quick service and a totally out of their way delivery
Jan 9, 2022
The advertised a car they did not have but was coming in. Unfortunately the car was already reserved by another customer. I continue to get automated messages from their sales manager without available cars for sale
1st, communication with this dealership is a joke. I contacted them on a Lexus Is300 they took in. The car was posted maybe minutes into my 1st phone call. I was the 1st to inquire on this vehicle on Oct 16. Dealing with Arseniy in the beginning was great. Very understanding & informed. The car hadn’t gone through the initial inspections when I 1st made contact. Arseniy was accommodating by sending photos & helping me get a picture of this newly listed car that was not yet ready for sale. Hope Martinez contacted me asking if I was still interested in this car days after contacting Arseniy. Hope & I kept in contact on the status of vehicle knowing I was interested in the Lexus. Course of 6 weeks of insuring Hope I am still interested inquiring on the car. Upon my drive down to purchase the car. I received a text stating the car was sold. While I was making a 2 hr drive to them. Knowing I was on my way. All the manager kept saying “ we are in the business of selling cars!” Don’t bother
Aug 29, 2021
Sabrina and Paul were amazing, they were very professional and the whole car buying experience was kept so straightforward and simple, Highly recommended
Aug 13, 2021
Quick response and easy direct conversation, appreciate the lack of runaround.
Jun 15, 2021
Steven and Anthony were great. Answered my questions made transaction easy.
May 8, 2021
Great experience! My wife and I absolutely loved the vehicle.. purchase process was fantastic. Highly recommend these folks!
Apr 22, 2021
Extremely responsive online and courteous at the dealership.
Apr 20, 2021
Friendly service
Feb 24, 2021
dealer followed up
Feb 17, 2021
I looked up the car on this site about 1:00 am in the morning and sent them an email for they’re availability and by the time I woke up they had responded. I asked them to give me the total price with taxes and fees and send me more pictures of the car. I got the pictures and I liked the car, and got the appointment the next day to test drive. I went there drove it and I liked it and bought it. I drove back to Sacramento happily.
Feb 10, 2021
Great customer service
Jan 26, 2021
Good and prompt response however I am searching for a fully loaded 2017 kia cadenza premium 40.000 miles or less. None available at this time. Offered a optima with comparable options.
Jan 20, 2021
Followed up promptly to let me know the car was sold.
Jan 16, 2021
Timely response
Dec 8, 2020
Responded very quickly to my inquiry
Nov 20, 2020
Sabrina was very responsive to my interest in a car for sale. She let me know when it
sold to prevent me driving the distance to test drive it. After that, she emailed me about
another vehicle for sale of the same style. She was very helpful even though I didn't
buy a car from her.
Nov 7, 2020
Provided the info I requested in a timely and professional manner.
Nov 4, 2020
Truck was not actually in their possession. Had no records available to view even though SF Toyota did all the maintenance. Told me to wait til safety inspection was done on truck and they would contact me. Never heard back. Just heard from CarGurus yesterday that truck was sold day before. Typical used car salesmen.
Oct 26, 2020
Good experience just don’t have a good deal
Oct 5, 2020
Friendly and helpful, except did not answer question about nearby AAA car check.
Sep 12, 2020
Quick respond email
Sep 6, 2020
I contacted this dealer online, and received quick answer to my questions about regarding the RX Sport.
Aug 28, 2020
Very Helpful
The dealer was friendly but the transaction took much longer than expected. This was mainly because SF Toyota
kept trying to implement add-on packages and add'l service contracts. Plus they kept coming back with new
offers for my old car as a potential trade-in (which were still far below what I could sell it for online.) Then there
was a long wait for the manager so we could sign all the documents (with add'l pressure to buy service
packages). But I'm guessing this is about average for a dealership.
Aug 3, 2020
The dealership emailed me about the vehicle I
was interested in. The email was courteous,
professional and was sent promptly.
Aug 1, 2020
I called and called about this vehicle; expressed how much I wanted this car and they reach out once to tell me the car was at the dealership to get work done and told me that they would reach back out when the car was ready to be viewed. They finally called me back to tell me that the car had sold, not a great experience but probably for the best. I now drive a 2020 version of this car and I am very happy with my purchase.
Jul 24, 2020
Great dealer. Great experience. This dealer gets it. We bought from this
dealer.
Jun 16, 2020
I contact San Francisco Toyota With some questions and they where very prompt on answering me with some answers that I had regarding a car that I like ! Thank you Sam Francisco Toyota For been so attentive wit me I’m very satisfied with their response!!!!
May 8, 2020
Not too bad of an experience. I knew which car I wanted and how much I wanted to pay
for it. My salesperson was busy, so had a little bit of a delay with responding, but overall
not too bad.
Apr 19, 2020
Traveled 90 miles to buy this Golf. I asked the dealer to check for scratches and dings on the body before I drove over. He replied I had my guy check this car and it is solid, so come on over. My wife and I went their and the front bumper was scratched up and had touch up paint on it. There was also a dent the size of a pancake on the drivers side front fender. They offered me $1K discount because of the damage. Having some auto knowledge I know it would cost at least $2K to paint the bumper and fix the dent. I drove 180 miles for nothing.
Apr 6, 2020
Great feedback
The guys at SF Toyota have treated me really well. They are very straight forward and do not play any of the typical “sales games” you might expect in car sales. We agreed on a deal for the vehicle I inquired about and my trade-in. I pick up my new car this Friday. I would definitely recommend this dealership to anyone looking at one of their cars.
Mar 1, 2020
Very good experience. San Francisco Toyota replied quickly to my initial enquiry, and follow up enquiry.
Feb 13, 2020
They contacted me right after.
Great cars but save your credit score from being shotgunned through many lenders at once creating a negative inquiry scenario that affects your score in the end. EVEN if you walk in with a pre-approval. They have ill mannered business practices here and they will lie to your face with no problem whatsoever. They are a nice dealer with great selections but they act like a broke 10 car lot as they cannot even afford to comp a full tank of gas upon purchase of an 11 gallon tank car. Go elsewhere people. The experience was not worth it.
Feb 8, 2020
They were very responsive and answered all my questions.
Jan 24, 2020
Emailed me right back
Jan 23, 2020
Very helpful, no pressure, no stress of buying a car
Oct 19, 2019
Very good, answer all my questions very fast, and promise the car in
one week and we get it before that, thanks San Francisco Toyota!!!
Sep 8, 2019
Responded quickly
Aug 28, 2019
Great
Aug 9, 2019
Sammy Lee has been great at staying in contact but not to much contact and keeping me
apprised of what they have in their inventory
Aug 7, 2019
Great price on this amazing Land Cruiser.
Jul 20, 2019
First he said the car had sold, then contacted me again to say no it was not sold and sent along a few photos. Never heard from him again.
Jul 10, 2019
Ryan who assisted us is really great and kind.He attended all our issues and needs.He even drove the car to Pittsburg CA.They are straight with regards to the deals.We drove the car and settle it with my bank after 4th of July.Great people.I love Toyota!
Jul 9, 2019
I was contacted promptly and guided to a truck that was the right choice for me (it wasn't the
truck I inquired about). Larry was amazingly knowledgeable, responsive and helpful. Couldn't
have been a better experience.
Jul 2, 2019
Quick response
Jun 24, 2019
Friendly staff!
Jun 21, 2019
Did not go up to SF so did not meet them in person but they reached out a number of times.
Jun 19, 2019
Very accommodating with my purchase as I am in Southern California. Great service.
Jun 3, 2019
Salesman Steven was very helpful and knowledgeable.
Jun 1, 2019
Fabulous team! Anthony, Derek, and Alan are wonderful, courteous, and professional! Thank you
May 16, 2019
Very happy with their customer service and communication.
Apr 14, 2019
Sunny replied to our e mail quickly and made himself available to answer any questions.
Apr 11, 2019
Mr Chen responds to my email right away
Feb 20, 2019
Larry was a good guy he’s very helpful ... great service!
Jan 28, 2019
They sent me the information right at the moment that I ‘ve requested
Dec 8, 2018
excellent service from beginning to end very professional explained in detail about the car and the options plus wasn't pushed into buying the car
Nov 23, 2018
It was good, people friendly, but amenities are not so well
Nov 13, 2018
Replied promptly to my inquiry; even got a follow up email from the manager ensuring my satisfaction.
Ended up going with another dealer closer to home mainly for logistical reasons.
Nov 10, 2018
The salesman at the dealership was quick to respond and established easy communication by text. He answered all of my questions accurately without trying to push any sales or embellish the truth. When we got there, the car was clean and ready for a test drive. They provided me with the car fax sheet right away and were very accommodating and helpful.
Nov 7, 2018
Leo was great - very organized, courteous and helpful!
Nov 4, 2018
I had originally set up an appointment with Gee but unfortunately I was running late and when I got there he was assisting another family. Sales man I dealt with was Michael who did not take me serious at all as a buyer , no help whatsoever just terrible service and did not make me want to do business with them at all. Perhaps if Gee was to my assisting then the review would be completely different.
Oct 25, 2018
The people I dealt with were very professional and courteous. Overall, it was a very good
experience.
Oct 21, 2018
Decent price and willing to be near market on trade in. Decided in the end not to go with such a high mileage vehicle.
Sep 27, 2018
Very good dealer experience. Leo sent me a car fax email, offered to
send photos, and even help take car to the mechanic for an inspection I
requested!
Sep 25, 2018
Took all day and couldn't not even pull my credit report. Kept asking my credit score and they said my credit score was 0 and that's the reason I'm getting the highest APR. Been buying cars , property all my life and not once my credit score is 0. Unprofessional dealership
Sep 3, 2018
Prompt return of messages, and extra efforts to schedule test drive. Knowledgeable sales man with patient and nice manners. The closing also went very well.
Aug 23, 2018
Very responsive. Offered best price. Easy to work with-
Aug 5, 2018
Responded immediately with an email and then a phone call.
Aug 2, 2018
Prompt and polite service.
Jul 30, 2018
all questions were answered in a timely fashion
Jul 24, 2018
Sammy and Michael were great. Smooth transaction and the car is just what I wanted. I was contacted by Sammy right after submitting the interest form. From that moment things went better than expected. Thanks guys!
Jul 3, 2018
They have good hours and are ready to answer questions. The car was reasonably priced or the mileage and age.
Jun 28, 2018
Great reaponse time and super follow up! I recommend!
Jun 8, 2018
People are nice
May 3, 2018
I didn’t purchase the car, but it certainly wasn’t because of there service and knowledge.
And they were totally transparent about the car.
Bad experience.
I made an appointment with salesman to see / buy the car, Got all paperwork and cash ready.
Made an appointment and started a two hour drive from home to dealership. Was told the car was being detailed.
I asked salesman to double check with manager that the car would be ready.
Glad I did : the car had been sold days before!!!
They just wanted to bring me into showroom to try to sell me another car ignoring completely that getting there was a whole day trip for my wife and I. Very crooked operation
Apr 28, 2018
Great, we purchased the car. Be mindful you won’t get much for your trade in.
Apr 11, 2018
Excellent outstanding extremely helpful.
Mar 30, 2018
Leo Kwong of San Francisco Toyota was a perfect gentleman and very helpful.
Mr. Kwong went out of his way to answer all my questions and present me with the appropriate information to help me make an informed decision.
Thanks to Mr. Kwong my decision is to visit his facility and attempt to make an equitable purchase.
Mar 13, 2018
Awesome
Mar 10, 2018
Responded to initial inquiry but ignored my request for photos of the actual car. I took my business elsewhere.
Feb 11, 2018
Quick response
Jan 8, 2018
Great
Dec 27, 2017
The salesperson was Sonny. He confirmed that the car was still available. I couldn't go to the dealership because I was working. He later called back to tell me that the car had been bought by another customer. I appreciated his responsiveness.
Dec 24, 2017
Fantastic quick service. Car buying was easy and comfortable. Thanks to all who helped - saw lots of teamwork in the dealership in the very best way. I'm looking forward to getting to know the Service Department. Special thanks to Keenan.
Dec 26, 2017
Response from current dealership:
Thank you for the excellent review Denise - we appreciate your business and will see you in Service soon! Please take advantage of the 3 complimentary services we include on all Certified Toyota's that we sell, and enjoy your new SUV!
Dec 12, 2017
Very quick acknowledgment of email reception and also a sales person
replied very quickly by email. They have however not been able to provide
me with the requested info and picutres... as this is not a Toyota, they don't
know much about Porsche cars and unable to "sell" it to me...
Dec 13, 2017
Response from current dealership:
Thank you for the feedback and the review - I apologize we did not send you any info/pictures that you requested on this very rare and unique vehicle. If you would contact me at 415.213.1785 I would be happy to get you whatever you are looking for. Thank you for your interest.
Matt Shone - Used Car Manager
Matt Shone - Used Car Manager
Dec 7, 2017
Received communications quickly and often.
Nov 29, 2017
Offered a cash price of 8500 but was not in their selling price range. I'm still looking for a Lexus within my price range. They were very responsive.
Dec 13, 2017
Response from current dealership:
Thanks for the 5 stars - sorry our SFT One Price on the vehicle you were interested in didn't work for you but perhaps we'll get another Lexus in that price range. Thank you!
Nov 12, 2017
I email next day 2 days later I got emailed that car is not abailable
Nov 11, 2017
the staff were excellent - polite, helpful and accommodating. however
after we agreed on a deal, they kept me waiting two hours to sign the
papers, and then a day later contacted me to tell me that they did not
have the title to the $106,988 Porsche that they sold me (silly me for not
insisting to see it when i was there, but i thought a large and apparently
high-functioning Toyota dealership would have the title for a car they had
on sale). so a new 2-hour round of phone calls and paperwork ensued to
guarantee that the sale will be cancelled if no title is forthcoming in 30
days. it was disappointing and irritating, to have to do that.
Nov 7, 2017
I highly recommend working with this exceptionally qualified team of car oriented professionals, especially Matt Shone who handled my used car financial negotiations and subsequently engaged in all necessary final purchase transactions.
Nov 5, 2017
Aziz K is an excellent personable person, kind.
Steven, the manager, is very knowledgeable and accommodating.
Car Guru price is the price, no negotiating. IMO, it was about $1k high.
5 year warranty is good. Ken Go is a tough no nonsense business negotiator(?!)
Oct 31, 2017
Really appreciated working with the staff at the dealer.
We ultimately bought the car from SF Toyota. It took a LONG time to
complete the sale - between paperwork, warranty discussions, getting the
car washed and charged -- and getting our old car washed (which they threw
in as a bonus) -- the whole ordeal took 7 hours. That was just SO LONG.
That's my only complaint. Everything else was great.
Oct 20, 2017
Larry Lim was wonderful. Very professional. We were sorry not to buy from him!
Oct 17, 2017
Great service
Oct 12, 2017
My experience was great, with the exception of having to wait 90 minutes before I was able to sign the paperwork. Ryan Dong was AWESOME in explaining process and car features and on the test drive in SAN FRANCISCO! Christian was very helpful, too. I would recommend buying a car from this dealership.
Was trying to get a deal working on a Thursday. Communication stopped.
Then the person I was working with was off over the weekend, and didn't
offer to have anyone else work with me. The vehicle ended up getting sold
over the weekend. Frustrating experience when you are from out of town.
Had an appt with one of the staff members at
10am today. Drove 3 hours to my 10am appt
scheduled by him and his assistant...both staff
members had the day off when i arrived. Saw the
vehicle, loved it. Salesman and his manager did
not really help in working with me. Didnt budge
on negotiating price and offered me a 7%
interest rate even with 25% down. Not too happy
with any of my experience.
Oct 8, 2017
Response from current dealership:
I apologize the salesperson you first spoke with did not let you know he wouldn't be here when you came - he should have done so. We're glad you liked the vehicle. We are a one price/value priced dealership, which means we advertise our best pre-negotiated price on all of our vehicles and do not further negotiate from there.
The somewhat high interest rate was due to the fact that the vehicle you were looking at was 16 years old - banks do charge higher interest rates on older vehicles (and most banks would not offer a loan at all on a vehicle of that age). We're happy to accept outside f
More ...
The somewhat high interest rate was due to the fact that the vehicle you were looking at was 16 years old - banks do charge higher interest rates on older vehicles (and most banks would not offer a loan at all on a vehicle of that age). We're happy to accept outside f
Sep 22, 2017
Print, detailed, and professional
Oct 8, 2017
Response from current dealership:
Thanks for the kind words!
Oct 8, 2017
Response from current dealership:
Thanks for your interest and glad you had a positive experience!
Sep 11, 2017
they did baite and switch
can was for $7900 when i called then they said its$8900 and they made a mistake in the add and they can not honor the price
they are scam and zero customer serevive
Oct 8, 2017
Response from current dealership:
Sean - I apologize for the poor experience that you had. It is never our intent to mislead anyone, but sometimes we do make mistakes and are very upfront with our customers when we do. I would love to speak with you so I can try to remedy what happened - please contact me at 415.213.1785
Matt Shone - Used Car Manager
Matt Shone - Used Car Manager
Great experience even though we ended up not purchasing a car from them. They were prompt in their response & did not badger me. We came from San Jose so they texted me current photos & the car fax. If Aziz didn't have the answer his manager did. Great guys. They are very knowledgeable & helpful! We would purchase a car from them in the future.
Oct 8, 2017
Response from current dealership:
We're glad you had a great experience and thank you for the good feedback, even though you didn't ultimately buy from us. We hope you found the perfect car! Thanks for thinking of us in the future!
Aug 27, 2017
Great
Oct 8, 2017
Response from current dealership:
Thank you!
Aug 20, 2017
Had a fantastic experience at this dealership. I worked with Frank who
provided excellence service for me, no hassle and overall great staff here
that genuinely want to help you, not harass you to get the best deal.
Aug 17, 2017
Internet manager quickly responded and was very helpful and courteous.
Jul 20, 2017
I was eager to drive several hours to test drive this car. I wanted to replace mine older version. Salesman got back to me. Told me car was being prepped but did not follow through about eta as he said he would. So I missed the opportunity.
Jul 13, 2017
The sale person said will contact me back for the photoes. I have not yet received his reply yet.
Jun 26, 2017
The dealer responded quickly and stated that I needed to visit the dealership
ASAP because lots of people were interested in the vehicle. I do not like
pressure sales, so I decided not to go.
Jun 19, 2017
Very prompt and friendly response!
Jun 16, 2017
I got a very quick response from S.F. Toyota. Thank you
Jun 12, 2017
Friendly and polite
David was very helpful and answered my questions. He was available
immediately during my scheduled test drive and the dealership provided me
with a printed copy of the carfax and mechanical reports. I didn't buy my car
from them but overall, it was a great experience and I would recommend
spending time with this dealership.
May 24, 2017
My experience at this dealership was great and memorable. They provided
excellent customer service.
May 24, 2017
Dealer advertises car and emails constantly but in reality car is still being reconditioned for over 1 week and not even available for a test drive.
Apr 27, 2017
Very friendly and helpful.
Texted the dealer and asked for pictures The salesman Larry texted me back and said he would have to look for it and then send me the pictures I never heard from him again
Apr 20, 2017
Response from current dealership:
Kennedy - I apologize that Larry did not send you the promised pictures or contact you in another way. Please give me a call if I can be of any assistance.
Matt Shone
Used Car Manager
415.213.1785
Matt Shone
Used Car Manager
415.213.1785
Apr 8, 2017
Great Customer Service from the get go! Nothing but high praises for this
dealership. Shout out to the Internet Director, Sabrina La! Thanks so much
for making our buying experience a pleasure!
Apr 9, 2017
Response from current dealership:
Thank you for the nice review Chrissy! Enjoy your new vehicle!
Apr 1, 2017
I've visited the dealer to check out the vehicle . As I arrived I was told I have to go to the used car lot across
the street which is run out of the trailer. Call looked OK
in pictures but in real it's a totally different story. Wasn't
cleaned and barely started up. Needless to say I
skipped that deal especially since the sales guy just
was raving about how good his reviews are, but not
even cared about fixing the car problems
Apr 9, 2017
Response from current dealership:
Steve - We apologize for the disappointing experience that you had at our dealership. The vehicle should have been cleaned before your arrival. I would like to hear more about your experience here so that we can work to correct any mistakes that were made.
Matt Shone
Used Car Manager
415-213-1785
Matt Shone
Used Car Manager
415-213-1785
Apr 9, 2017
Response from current dealership:
Thank you for the kind words!
Mar 22, 2017
Responded to my inquiry immediately.
Mar 14, 2017
Great experience with the sales rep. We drove 3 cars and he went out of his
way to get them out of the crowded lot and in one case we drove to a
warehouse.
Mar 13, 2017
Never heard of a fixed price Toyota dealer. Just
picked up a TRD pro from a different dealer
because the first thing SF toyota said when I
inquired was, we r a fixed priced dealer, also took
over 24 hrs to respond, thus went elsewhere.
Mar 3, 2017
Very prompt and courteous.
Feb 27, 2017
I knew FAR more about the vehicle I was inquiring about than the salesperson did.
Very nice to talk to helpful but this truck wasn't our first choice because of
age. Nice truck.
Apr 9, 2017
Response from current dealership:
We're sorry we didn't have the right truck for you but appreciate you giving us a chance!
Feb 14, 2017
Very responsive and friendly
Feb 18, 2017
Response from current dealership:
Thank you Tom - we appreciate the kind words!
Matt Shone
Used Car Manager
415-213-1785
Matt Shone
Used Car Manager
415-213-1785
Jan 23, 2017
I'm still looking, but they have been very professional so far. I can recommend my sales person there. Ask for "G". They have very good quality vehicles.
Feb 18, 2017
Response from current dealership:
Neil - Thanks for recommending Gee Gomez, and please call him or I if you need any more assistance!
Matt Shone
Used Car Manager
415.213.1785
Matt Shone
Used Car Manager
415.213.1785
Jan 19, 2017
Dealer emailed me quickly but, ultimately, the car did not meet my needs.
Feb 18, 2017
Response from current dealership:
Sorry we couldn't find you the right vehicle Ken, but we appreciate the chance and glad to hear our internet team responded in a timely manner. If you're ever in the market again give us another shot!
Matt Shone
Used Car Manager
415.213.1785
Matt Shone
Used Car Manager
415.213.1785
Jan 1, 2017
Great experience. They had a pre established price for my car
that was already a below market price on Cargurus. He
wouldn't negotiate on the price, but they did lower the price due
to a recent recall on the minivan due to a sliding door issue,
which means they could certify the car as preowned. Since
they did this I decided to buy the van for my wife. They also let
me know Toyota will pay for any fix from the recall.
The finance part was easy and the lady who went over warranty
options was really nice. They dropped the extended warranty
price 30% because I was a Costco member. I took the car
home to my wife that night and they arranged to drop my old
car off in San Jose for me. That was super helpful.
Overall it was a good experience. The only downside was I
went to the wrong SF showroom first because they didn't give
me the address over the phone. I lost about 15 minutes, but
not a big deal.
Dec 27, 2016
It's not much different from other Toyota Delar. They are not sending the information I am asking. Why should I wase my time with them.
Dec 20, 2016
Quick response on questions. Explain well on about the car history.
Dec 18, 2016
Good customer service
Dec 15, 2016
great guys
Dec 13, 2016
Dealer responded well to my inquiry
Dec 3, 2016
Hi bought the car
Dec 1, 2016
Contacted. Awaiting potential availability.
Nov 26, 2016
Quick response
Nov 23, 2016
made purchase of my dream car very easy. Easy to work with group of
people.
Nov 22, 2016
Very quick to respond, but had the wrong pictures of the car
they were trying to sell. The dealership had a picture of a Jeep
Cherokee posted and I wrote in to tell them that they have the
wrong pictures posted. They call next day to help me with my
inquiries, but didn't read what my comments were. They get a
five stars for quick response, but they still have the wrong car
posted.
Nov 18, 2016
Good dealership
Our experience was great! The purchase was for our daughter. Kyle was our
sales rep. He took time to answer our questions sincerely. He took extra care
and time with my daughter to get her totally orgnaized with her paperwork
and all the tech features in the car. If I purchase another toyota it will be from
Kyle at SF Toyota.
Thank you
Nov 4, 2016
good
Nov 1, 2016
I haven't bought yet, but the service was good.
Sep 20, 2016
Looking for Limited with technology package, dynamic cruise control is a must!!
Said they would get back to me, still waiting.
Sep 10, 2016
My purchase was quick and did not consume much time to finalize.
Aug 31, 2016
They called immediately
Aug 20, 2016
Dealer responded prompt to my inquiry. Unwilling to reduce asking price. I told him no. Then, following weeks reduced asking price twice. Disappointed.
Aug 18, 2016
fantastic!
Aug 9, 2016
Dealer responded right away. All detailed information were provided ,and we had a few phone conversations.
Everything is clean and transparent in communication with the Internet team.
Special thanks to Sabrina and Christina.
Aug 8, 2016
Very attentive to my search but overpriced as to available TRD Pro 4Runners...
Jul 24, 2016
Dealer responded quickly. The car was incorrectly advertised as a manual transmission.
Jul 5, 2016
Good
Jun 25, 2016
Brad was great and no one was pushy.
Sale went quickly and well
Jun 24, 2016
Easy breezy at the dealership. Good price friendly people
Jun 23, 2016
dealer emailed within an hour to send a bit more information and introduce
himself. They had the car ready when I came in to test drive. They didn't
pressure me into purchasing the car.
Jun 16, 2016
They were very timely in responding to my email inquiry.
Provided the information I required and did not pressure me.
They also did a follow-up contact to see if I was still interested
in the car.
May 26, 2016
From the very start, He started adding this and that.for a car he advertise for $ 8.400 00,he was up to 9.800.00 in minutes. Then he offered me less than 500.00 for my trade in .it actually feel my trade in was worth more than the car I was buying.
May 28, 2016
Response from current dealership:
Hi Larry,
I'm so sorry to hear that your visit to our dealership wasn't pleasant. I do want to point out is that we are a One Price NO Haggle dealership so that means the online pricing you see is our current sale price. We do price out All our Used Car inventory basing on the current market value within 100 miles radius. When you mention from $8,400 jump up to 9,800 is due to Tax, DMV Registration, and Documents Fee when you buy a vehicle from a Dealership. Please feel free to contact me directly @415-592-0842 Kevin Duong if I can help you out. Thank you!!!
I'm so sorry to hear that your visit to our dealership wasn't pleasant. I do want to point out is that we are a One Price NO Haggle dealership so that means the online pricing you see is our current sale price. We do price out All our Used Car inventory basing on the current market value within 100 miles radius. When you mention from $8,400 jump up to 9,800 is due to Tax, DMV Registration, and Documents Fee when you buy a vehicle from a Dealership. Please feel free to contact me directly @415-592-0842 Kevin Duong if I can help you out. Thank you!!!
May 16, 2016
Called right away. Returned call but never heard back.
May 4, 2016
They always responded very quickly but were not willing to negotiate the price. I was able to get the same car with lower mileage for several thousand less than the one I was looking at here.
Apr 28, 2016
I am trying to buy a certain, so called, rare Tacoma. The dealership does not
have much movement price-wise, and perhaps that is the market right now,
and if so, that is okay.
That being said, the dealership has been responsive, but not in the timely
manner promised. For instance. I was supposed to get a phone call this
morning, and did not get it until after 3;00pm, which is okay, but if you
promise in the morning, then stay with it. Next, the salesperson I am working
with does not know his products very well at all, and has to guess at things
or look them up and call me back later, very disappointing. Management
seems to be helpful, but if a salesperson is not knowledgable about certain
products, they should help you connect with someone who is, in my opinion.
Apr 23, 2016
Price stand firm
No room to drop a penny
Keep asking when to come down for test drive even I told if price is not right
Why waste time to test drive haha
Apr 13, 2016
Had a very good experience with this
company.
Apr 12, 2016
Bought car
Apr 5, 2016
Christian was very eager to make the
sale, was willing to go above and
beyond. Made me feel like my business
was extremely valued. Unfortunately,
wasn't able to reach a deal with SFT
because of logistics, but I'm definitely
coming here first when it comes time to
replace my wife's highlander.
Apr 1, 2016
The dealer was very diligent to follw up with me by phone and email to answer any questions I may have.
Feb 26, 2016
i was emailed the next day, not much interaction to rate really.
Feb 20, 2016
Friendly, respectful, professional,
Feb 5, 2016
Fine sales experience but I found a car better suited to me
elsewhere.
Jan 13, 2016
Contacted twice, and they raised price in
the interim. I went elsewhere.
Jan 13, 2016
Response from current dealership:
Hi Lisa,
My name is Kevin Duong Sales Manager here at San Francisco Toyota. I would like to speak to you regarding your inquiry. Please give me a call when you have a moment @415-235-0346. Thank you!
My name is Kevin Duong Sales Manager here at San Francisco Toyota. I would like to speak to you regarding your inquiry. Please give me a call when you have a moment @415-235-0346. Thank you!
Dec 7, 2015
Very nice fast service I
recommend this dealer , good
pricing
Dec 6, 2015
Good
Dec 3, 2015
They were very professional, and the whole process was great.
Oct 29, 2015
Delayed response, vehicle was no longer availabe
Oct 15, 2015
Great
Oct 3, 2015
Great!
Sep 27, 2015
Anthony was wonderful
Sep 11, 2015
Very helpful and courteous
Jun 25, 2015
very friendly staff
May 14, 2015
Responsive, and approachable:..
Apr 16, 2015
Excellent service, nice and friendly
employees.
Mar 30, 2015
responded quickly, but did not have the vehicle I was looking for. follow up was prompt and I did not get annoying contacts after I let them know I was no longer looking for a vehicle.
Mar 22, 2015
Won't negotiate. Only has "faur
deals"
Mar 6, 2015
Bought the car - love it
Customer service was good
Ask for Sonny! Everything was
easy and accomodating without
the pressure!! Thank you
Jan 21, 2015
Steven Kuan was a terrific salesman. He drove me to my mechanic
across town to have the car checked out, and was very personable
and helpful. I did not buy the car, as it had some problems, and was
overpriced. But he was great!
Dec 30, 2014
best customer service ever
Dec 29, 2014
Great price.. Smooth experience
Dec 28, 2014
Alex was very up front and warm.
Great combo. Happy with the
service !
Dec 16, 2014
Stubborn and not willing to negotiate. When I asked them to beat the prices of other dealerships they did not even acknowledge my request. They responded with an egotist and arrogant email boasting about how good their services are. We decided they are not worth our time, if they are not will to negotiate, etc..
Nov 5, 2014
terrible! Personnel were completely unhelpful and ineffective.
Oct 9, 2014
I experienced the BEST experience, communication, and service one
could EVER expect/imagine from a dealership!
Oct 6, 2014
Good
Sep 3, 2014
Called back as promised . happen to find a car elsewhere. Had I not, I would have bought here.
Jul 30, 2014
We always receive excellent, high level professional care at SF
Toyota, both for vehicle purchase and for ongoing maintenance.
Jun 26, 2014
Prompt email response. Good service at lot. Ultimately, found the
perfect car with them!
May 28, 2014
Called back the same day. Was very cooperative and answered my questions immediately. No hassle.
May 22, 2014
The salesman Michael Dang was so helpful and knowledgeable. He even came in on his day off to show us the car and how everything worked. It was the best experience we have ever had buying a car. It took us two hours to get to the dealership and we feel it was well worth the drive. We would definitely buy a car from this dealership again. Thanks Again
Apr 15, 2014
Over all experience very good.
Mar 16, 2014
Highly recommended relaxed
dealership no presure
Feb 7, 2014
Professional, hassle free and pleasant. Sabrina was great.
Dec 30, 2013
great, bough the vehicle from them. but they need to be more
customer oriented and helpful, especially their finance dept
Dec 27, 2013
Everyone there is great. They have a wide selection of cars and are interested in finding the right car for you.
Sep 13, 2013
Good shopping experience. Didn't buy from them yet, but would go
back again if they have something I'm interested in.
Aug 29, 2013
Unfortunately, this group did not have the exact vehicle I was
looking for but provided a very high level of communication and
were very detail oriented and took the time to go over their
inventory and prices. Next time I am looking for a vehicle, I will
call them first.
Jun 27, 2013
The service was excellent and I bought the exact car that I wanted at
a very fair price.
May 10, 2013
Had a very pleasant experience with this dealer. Prompt, helpful,
responsive and flexible.
Feb 22, 2013
good service, friendly. Bought the vehicle.
Feb 8, 2013
dealer resonded very quickly and was helpful.
Feb 4, 2013
Dealer responded promptly, and continues to follow up periodically.
Jan 13, 2013
Good experience.
Jan 3, 2013
Solid dealer, would work with them again.
Oct 30, 2012
advertised car was not there. No similar cars in a week suggested.
Oct 3, 2012
Very accomodating with having info re: the cars history and use of all the buttons on the dash. Everyone there was smiling and helpful with making us comfortable and expedited the process of buying the car since I was having a bad back day.
Sep 26, 2012
Even though we did not purchase a car yet, the experience with this dealer's internet sales was excellent.
Aug 12, 2012
Excellent follow up , terrific people to work with!