Saint Charles Motorcars

Great expirance

The sales person was great & helpful but the place was just to far for me to go he did a great job in letting me know that they do Deliver

Efficient and accommodating

Vey please with the service

I have been telling everyone I know about how incredible Cory and the rest of the staff is at this dealership. Top notch!

I ended up buying a different car from them, but the experience was excellent. It was no haggle and really fast. Corey, Justin and Brad were awesome and I would definitely recommend working with them if you see a car you love. Thanks guys!

Very knowledgeable on history of car and let.me know car had sold.

Good response time .

Marcus was very helpful. Gem person

Very nice people & very patient !

Had 2 beautiful models at a great price. Unfortunately, can’t purchase one till the lease on my current car expires (9 months) Still checking their inventory regularly. They contacted me immediately after I showed interest these vehicles, so like their service too!

Marcus responded immediately and kept communicating as needed. Justin was great at finding a good financing rate. Would not hesitate to do business again on my next vehicle!

St Charles Motorcars is a reputable dealership with a very nice inventory of solid vehicles. My experience with them was top notch and very accommodating. Tyler my salesperson was very professional and polite. He took his time, answered all of my concerns, and gave me some space to think (not pushy). The owner Justin was cool too and worked with me to get me to a good place numbers wise. Over all a great buying experience that will likely have me coming back someday. Thanks guys.

Provided answers to my questions.... Some issues with emails going to spam but we got resolved.....

The contact sent photos to me that I requested. They have not pressed me at any time.

Rob Pearson and the rest of the staff did am excellent job from the time I arrived through the negotiations went quickly and without games. I would highly recommend doing business with them.

It was a pleasure doing business with them. The staff there was absolutely amazing! We love the car, Ryan was wonderful and a pleasure to work with. we love the car!!!

I worked with Marcus. He was great. He got me the car I wanted for the price I needed. Would recommend coming here.

Marcus was wonderful

Awesome vehicle purchased, service by the entire sales staff were professional and held a great appreciation to customer service and detail ...Tyler, went above above and beyond without any sales pressure. I WILL make sure that my next vehicle will come from SAINT CHARLES MOTORCARS!! I recommend for anyone looking for a stellar shopping experience and prestine condition vehicles. Thank you!

I contacted the dealer to see if the vehicle was still available, they responded very quickly and told me it was sold. I recommend emailing or calling the dealership first rather than go and find out the vehicle is no longer available and waste your time. Unless your in the market of buying just any vehicle.

Responded on a timely basis

The man I spoke with was very polite and helpful. I am looking for an early Porsche Boxster. I'm from out-of-state and was going to be in Illinois the following weekend. I told him I am in the early stages of looking and not ready to buy, but that I would like to drive a Boxster, as I never had. He understood and said that would be fine. Through nobody's fault, I ended up not being able to look at the car. ButI would recommend these guys based on my contact with them so far.

They were very nice and pleasant, not at all pushy like most dealerships. They work with you and do the best they can to meet your budget numbers, I highly recommend St. Charles Motorcars.

This dealer provided a prompt, polite response

Great Customer Service!

Great Hospitality

Smooth sailing. Recommend. We bought from them.

Wow ... great customer service . Answered every question ( and I had a lot ). I would recommend this dealership to anyone who is tied of the so/so auto shopping experience. Thanks Tyler and Shannon

Replied to email in a timely manner with the information that they had available.

They were good they let me know they sold the car

A bit slow with paperwork but otherwise good!

Exepcional

They answered questions.

The car had an accident in Canada. I ran the Carfax before calling them and the Carfax value was 25 thousand. Autocheck report did not reflect the accident in the report. When I called them and told them that I ran independently Carfax of this vehicle,, they lowered the asking price from 27 to 26 thousand, not even 10% of the asking price.

Not to helpful I want the Sebring but they won’t work with me on it . I asked if I could do in house financing but they don’t do it plus the car is almost 3000.00 over priced

Car was sold. Received a nice response.

They contacted me but then never got back to me to talk price. Very disappointed, I was very interested in this vehicle. Still don’t know if it is available to buy because they’re not returning my contacts.

What a great place to buy a car!!! First off they responded to my request very quickly and professionally. The process to test drive and buy the car was easy with no games. The showroom is full of amazing cars that look new even though they are used. The sales and management team really made our purchase one of the very best we have ever experienced. We would highly recommend St Charles Motorcars to anyone looking to buy a car the way it should be. Easy, Friendly and Fast!!! We love our new car..great job.

Dealer responded right away , great communication gave me all my options right over the phone. Looks like they have super cool inventory all the time. Planning on making a purchase sometime soon. Delt with Kristen R she seemed very knowledgeable. I would recommend!!!!

Purchased vehicle with this dealer from another part of the country. Everything went smoothly. They assisted with shipping the car to me and all paperwork was received in a timely manner so I can get it tagged and on the road. I would do business with them again. Thanks.

Salesman knowledgeable and friendly. Great customer experience.

The car I bought had no been inspected despite being told it had been. There was only 1 key and I barely made it home with a adaptive drive sensor post broke and a bad turbo. I brought it in for service and then it was still broke. Had to go back to get it fixed again. I spent a lot of my time and money trying to get this car right. Multiple trips to the service dealer and 2 turbos later I finally have a car I can drive after almost a month of messing around with it’s. I bought weather tech floor liners as the floor mats they gave. We’re clearly not for this car. I was really unimpressed by the lack of response from the owners . I would never have let one of my customers sit without a car after just paying cash for one and never got a call back from them which was disappointing and displays a lack of concern. The buying experience was easy on the front end but personally, I was not impressed with how my problem was handled.

Dealership was willing to work with me.

Friendly, accommodating and made purchasing a vehicle easy. I’ll be returning.

Responded. Very willing and helpful

Good

Very polite

Car was clean when I arrived they were very helpful and accommodating we are still negotiating a price on this car.

I left a message, and someone got back to me within the hour. Now that's good busy And once I'm ready to buy, they will get my business.

Wonderful but would like to see better finance options on their older cars

Fast and knowledgeable.

Very pleasant and willing to work with me

Staff was very helpful Jimmy was thorough and had great follow through! He made sure I got the right vehicle that fits me and suits all my needs. I love my New truck!

I was basically inquiring about the cars availability. I didn't really pursue the purchase . I was treated quite well.

Zak respond quickly and answered all my questions, I bought the car and am very satisfied.

Zak was very professional and flexible, when it came to his presentation and negotiation of this vehicle. I would definitely show with him again, as well as refer friends to this dealership.

Brad gave me all the information I needed. Unfortunately someone else purchased the truck but I highly recommend them.

Good follow up and answered all my questions.

Good follow up

14 years ago I took my son who was 4 years old to a car show. He loved red convertibles and I told him one day dad will buy one and we’ll go cruising. I retired 3 weeks ago and late one night my son who is now 17 and I were on line and we ran across this Mustang. I called St Charles Motor Cars the next morning and spoke with Zak. This was my first experience purchasing a car on line. Zak was very professional and courteous. He helped make mine and my son’s 14 year old dream come true!!

Response time on point

This is the best dealership around. Tyler was very kind and accommodating. Their entire team worked with me to find my dream car. This is a one of a kind dealership! Paula G

Brad contacted me very quickly and thoroughly explained the vehicle I inquired about. Unfortunately it is a little more than I was looking to spend but great customer service.

Quick response. Multiple follow-ups.

Very helpful & straight forward

Quick, helpful, even kind response from Brad.

Didn’t buy yet, but contacted me and sent me good pictures to evaluate the vehicle as I am not ready to travel to look due to the virus thing.

Zak represented this dealership expertly! Even though we have not received the vehicle to date, Zak stays in touch repeatedly outlining the process and defining why the timeline in each step has passed or has a brief roadblock (like contract, check clearance), all our negotiation has been via phone or email.

Gave the information I inquired about he was pleasant I'm content with the interaction we shared

Brad was very helpful at answering questions and communicating. We are out of state and he took a extra pictures of the vehicle and made the process very easy. I’d buy from him again.

Dealer said he would be willing to work with me on the price of the car. I never visited the dealership, but would if it weren't so far away!

I did not buy but great to work with

Called right back

Excellent service

Responded promptly but we already found something else

Everything was great! I was just trying to get some basic information on this car! Answered all questions!

They contacted me about the car and we're very helpful and I asked them many questions about the car. They contacted me about the questions and they answered all of my questions in a timely manner and I reviewed them and they answered every single one of the questions I have asked. The answers were very helpful for me to buy the car, But when I Checked my money, I found the car was too expensive for me to afford the car.

Great dealership to work with. Very prompt with their response. I ended up buying the car from them. Highly recommend.

Zak was friendly, knowledgeable, and helpful. We ended up purchasing a different car but only because we found one we liked better. No reflection on this dealership

Very willing to help make the purchase.

Great transaction. Highly recommended.

Great!

Has history and automobile service and sales very professional and knowledgeable

Great service and very respectful business

Saint Charles Motorcars was awesome! The vehicle was priced well and super clean. I bought my Range Rover from 9 hours away. They were nice enough to send extra photos and communicate back and forth for a few days before we had the road trip to purchase the vehicle. We were pre-approved for a loan from PNC that had an issue. PNC was closed on Saturday right before we signed the paperwork. Luckily, Saint Charles Motorcars had multiple banks to choose from and found us a similar loan so we didnt have to wait until PNC opened again on Monday. Keep up the good work! You are much appreciated!!

Good people and very easy to deal with! Brad was very helpful and made the entire experience smooth and pleasant. Highly recommended.

Good contact

Zak was very helpful and responsive. He was very knowledgeable and friendly in person

Very helpful sales staff. Not pushy but very knowledgeable. I would feel comfortable doing business with them.

The best experience I’ve had in many years. Mike the seller very kind. Good fast service I would recommend it. Thanks.

Great Experience! Zak made the car buying experience effortless. Great prices as well! Would definitely recommend to family and friends.

Best dealership, best experience, friendly, best pricing. And they have one of the best sales person BRAD GENSLINGER...THANSK again for helping me to get my dream car..

Dealer was just OK.. didn't advise the previous owner smoked in the vehicle and it smelled terrible also stated the tires pictured do not come with vehicle. Would not budge on price when the entire inside would need to be changed due to smoke damage.

Great experience! Found the car she loved and they helped us get a great interest rate thanks guys!

Nice phone conversation!

Very helpful and knowledgeable about their products. Very Impressed with them.

Great experience

Called Zak then had several emails with him. Told them I was interested in there murano and offered my civic on trade, they were straightforward with there prices, though I tried to negotiate down I do believe they priced the murano where they needed to be, and gave me a good price for my civic. We dealt with Zak from phone calls and emails to the test drive to the finances and the trade. Pretty nice to deal with one person all the way through, no games no gimmicks no bs just straight up good people to deal with, I didn’t pull one over them and they didn’t pull one over me, just straight up honest people, don’t approach them like there out to get you just talk to them and enjoy buying a vehicle from them

St Charles motorcars Brad call me back emailed me back right away I did test drive that truck it's the truck I want but I'm having trouble getting my credit straight they told me how to fix my credit

Good price, helpful sales.What else can I ask for.

BEAUTIFUL selection the Saints Charles Motorcars are elegant

Was very impressed with service received at Saint Charles Motorcars. Mike was so helpful, not pushy and easy to work with. Would definitely recommend to others.

Great, working with them now

They go out of their way to help you.

I had a very pleasant experience at St. Charles MotorCars. My salesperson Zac was very professional and polite, and made buying a car from them a very fast and delightful one. I would definitely recommend St. Charles MotorCars for your next automobile purchase.

Good follow up

I purchase the car and was very satisfied with the results. Nice car at s good price.

V nice staff, good inventory and good price

Upfront about pricing, let me know how much they could deal off the bat. They also called to follow up

They were very nice and honest, we bought a 2011 jeep from them and we are living it!! We deal directly with the owner for the purchase no middle man

Great guys. My loss. I took my time thinking about it, but they made a great offer. So they will definitely work with you on price.

Very nice experience, still in contact, and negotiations !

my experience was very good and they treated me very well but I found another car.

The dealership has been great, although I was too slow and the car was sold the same day.

The car was sold but they had great follow up to let me know

Stress free, friendly and good people to work with. Pleasant experience.

Communicated twice but never replied to my offer.

It was good up until we got home then the engine light came on called them and basically got no where with them

We were able to work a deal that was fair to both parties. And i feel i got the best car available at the price i wanted to pay.

Good sales agents. Very respectful.

Although the car was already sold the dealership responded to me quickly.

very responsive and willing to negotiate to get your business. I liked this dealership !!

Pleasant n knowledgeable, but absolutely unwilling to negotiate on price.

Came across the Cadillac on Car Gurus, Zak contacted me we spoke in great length about the car and my trade in. He made the transaction effortless. We did most of the deal over the phone and by email. When I arrived Monday to pick up the car it was ready and no surprises. They took my trade in switched the plates and everything went fabulous. I would recommend Zak and Mike they both were professional and really nice to deal with.

On Jan 26th 2018 made a 4 hour drive one-way to look at the 2002 Firebird Trans AM. The car has a Y84 in the RPO codes, so it’s a basic Trans Am, not a WS6. Problems with this car were carpet was worn thru where the clutch is, battery tray has heavy rust not sure the extent of it, if it goes thru, power antenna is broke off so there’s no radio reception or way to test sound quality of the speakers, plastic around convertible shows signs of cracking, convertible top is in fair condition, passenger headlight motor not working, not sure if it’s a gear replacement or motor replacement, inside of rims show heavy flaking corrosion and tires need to be replaced checked and cracked. I mentioned to the salesmen that I would be ashamed to show a car in the condition it was on the showroom floor. My wife could detail a car better. Salesmen needed to run to the owner of St Charles with every question. I made a reasonable offer again salesman couldn’t make a decision and the owner countered with what I felt was still high. I thought I could do the repairs, turn a prune into a peach. However on the 4 hour drive home I thought better of purchasing the car. Called within the 24 hour period, owner said he’d be happy to cancel. Friday Feb 2nd a week later I still haven’t had the deposit returned to may account. Sent salesmen e-mail with no response. At best the car has a market value of 10K in present condition. I would advise people not to visit this dealership. Below par.

very friendly, helpful however i am looking for an automatic not a stick love the car

Just called me back and we spoke professionally about this vehicle.

Returned my call promptly. Negotiated fairly and honestly. I just found a better deal on similar car closer to home... No complaints with this dealer. Would shop again.

Great experience

Nice a little high on pricing but nice people!

I really appreciate the way they are in terms of getting back with potential buyers

Looked at the 2005 Corvette. It was nice but had a few flaws that they didn't seem to think were important. The major one being the power drivers seat did not operate if you were sitting in it. Kind of a big deal. Nice guys to talk to though. Only reason I wouldn't go back is its just too far from where I live. They did get back to me right away and kept in touch sending me more pictures I asked for and did so in a timely manner and emailed the day before asking if I was still coming in so communication was great. Just wasn't the condition Corvette I wanted.

I could not have had a better buying experience than I did with Saint Charles Motorcars. Zak contacted me quickly after I showed interest in my Pacifica, then went out of his way to help me. There was never any selling pressure, and they offered me a fair deal. I ended up purchasing this beautiful car. By the way, I live over 300 miles away from the dealership. Thanks Zak, Justin and everyone!

Great experience. Clean cars and friendly service! They got our business and the camaro is mine! :)

There response was very timely and thourough

Everything and everyone was ideal

Polite, prompt,

Dealer responded quickly, and followed up to answer my questions.

Returned my calls promptly.

Great

Very knowledgeable and friendly Sales Rep (Zak).

Very nice. Answered a lot of questions and explained a lot about the warranties, engines and mechanics for me.

Excellent. They responded in a timely manner with both email and phone call. Very professional, courteous and helpful.

The dealer called pretty quick. I just haven't had the time to contact back.

Good

When I first called I spoke with Justin whom was helpful. Once I decided to proceed with the car buying process, Zak assisted and handled the rest of the transaction whom was very helpful and professional. I will definitely recommend this place to my friends and family.

Great response!

I Called st Charles motor cars about a vehicle that came available on thurs Zack answered we agreed to meet Friday morn , I went there first thing Friday ,on behalf of my son whom was working , zak was knowledgeable about the vehicle and was very helpful while I tried to broker the deal over the phone with my son , he decided to purchase the car , Zack helped with financing and agreed to look over a few incidentals , so far the seem like a straight shooters , il see tomorrow if they get a fifth star

Very quick professional and on track.

Great experience! Mike & Justin were a pleasure to do business with. They were fair with my trade in value as well. Highly recommend!

Great

I attempted to purchase their Lexus RX 300. I put $500 down on the car on June 12th with the intention of paying for the rest in full when the O2 sensors and passenger side window motor were fixed. 7 days later I call for an update and speak with the sales rep who sold me the car and he said I can come pick it up Wednesday. I call Wednesday and the rep that sold me the car has the day off and the guy that took my call in his absence couldn't tell me where the car was initially and then never called me back with an update. I call the next day and the rep that sold me the car told me they are now unable to fix the car and have to rescind their offer. Leaving me out to dry after leaving me hanging without a car for over a week. And to top it off, they re listed the car to try to sell to someone else after my purchase was canceled.

Helpfull

We feel we we're treated fairly and with great professionalism

Great experience. They were prompt to respond. Easy to work with and the car I bought was fairly priced.

Exellent

Responded quickly, friendly service

Nice people to deal with. They have some real cool vehicles. Would recommend.

They were guick to contact me but vehicle was not what I wanted.

I worked with Zak. He was very accommodating. I went to their facility for a test drive. The facility was small, but very nice. Every employee that I talked to was polite and personable.

Easy to contact

Great

Communication was great never got a chance to get to the dealership but Zak at the dealership keep me informed thanks Zak

I was very happy to drive this car away--it is in A-1 shape and the people there were very helpful in letting me take it for test drive and I want to than Zak and Rudy ---Tom

Great. The response was instant. Offered good Intel on the phone. Was respectful, not pushy and salesy

Very nice conversation on the phone n very helpful . The only thing that keep me from buying the car is I have a budget of 10,000 dollars . I recommend this dealer as they are very professional , thank you Bruce

Great communication! I drove down to the dealership and purchase the car. Zak was great to work with and the owner was very resective.

I worked with the owner, Justin, a salesman--Zak --for a week. They were fantastic in every way. I ended up not buying the car I intended to buy, but another instead. They gave me great advice, were polite, professional, and easy to work with in every manner. I couldn't have been happier.

Great guys. Mike was great and over all I'd go back to this dealership and recommend it. They want customers to be happy with their cars.

Answered all my questions

The sales went well,with a resonable price resulting in my purchase. The only problem was the fact of my only receiving one key. The tag on the key was marked 2 of 2. The sales person was notified of the over sight and stated he would look for the missing key and call me back. This didn't happen. Other than this problem, I was completely with the purchase and would have rated it a 10

The dealer did all he was expected to do. I bought a very low miles "as is" car but it isn't quite as perfect as I had hoped. The car had experienced a minor mishap that is not listed on "Car-Fax" and I did not detect it until three days later. I am sure the dealer was not aware of this condition. The dealer treated me well and as a whole, it was a satisfactory experience.

great very helpful

Emailed on a Friday expressing serious interest in the car. Called and spoke to Zack Saturday morning. I had one question about the condition of the panoramic roof, and said if it was okay, I wanted to know the best cash price, and I was willing to make a nonrefundable deposit for the car. Zack said he would check the sunroof, talk to his manager, and get back to me. He never called back. I called Monday and was told they sold the car Saturday afternoon. Right out from under me. Very unprofessional. I would not recommend any online shoppers from out of state to shop here. They can't be trusted.

Very professional.

great showroom, not pushy very nice and helpful bought the car

i asked a couple of simple questions about the car as i didnt want to take the 100 mile trip,or get into a long sales pitch on the phone to find out any deal killer changes on the car, like #matching motor and original color, but the salesmen insisted i call

I did not buy or look at the car because they were two hours away. Zak was very easy to talk to and I wish I could have seen the car.

Great customer service! I got a great car at a great price! Zak was wonderful and kind! The owner of this business is also extremely nice. Fantastic experience!

Above average

Good so far

would highly recomend , as a retired person they were able to meet price i was able to afford. . very happy with the car I purchased

Salesman contacted me in a short time and was very helpful and informative.

Awesome! Not pushy or slimy like almost all dealers and salesmen are. I highly recommend!

Zak was very professional,test drived the BENZ,had few issues. Wasnt too happy on the car fax results thou,had serious issues addressed for a car with only 75,300 miles......

Before I drove 55 miles from the Chicago area to see this car I called St. Charles Motors and talked to Justin. I was interested buying an 04 Corvette and trading in my 05 Miata. Not wanting to drive the Miata to St. Charles without an agreed upon out the door price, I sent him current photos of the Miata. We talked and agreed on a price for the Vette and my trade in. I drove to St. Charles in the Miata. Test drove the Corvette. It was in fine shape. So I bought the Vette. One other thing. After my test drive I noticed that the vanity mirrors in the Vette weren't working. Instead of him saying the car is "as is" Justin had his people check it out and they fixed them before I left. They took the extra step to please a customer. These guy's were great.

Nice to talk to on phone.

Very great dealership!

We arrived to purchase a car listed for sell. The owner had accepted a refundable deposit from a buyer per telephone, would not sell the car. The car was not taken off inventory for over a week. They helped us find another at a dealership several hours away. It was weird. I think the car should sell to the buyer who shows up with the funds. Call before you go!!

Very personable and helpful. Great experience. Would highly recommend

price to high for me.

Justin provided very good and fair information about the cars I was interested in.

They responded quickly and was very nice.

We found the salespeople, Zak and Justin, to be very nice and helpful. The car we test drove didn't turn out to be what we were looking for. But their thoughtful responses and offer to keep looking for other cars, was very nice.

Good sales , no pressure, bought a reasonable acadia, happy overall

Responsive, polite, willing to negotiate.

The staff helped us find everything we needed.

Great responce. Everything went well Zak was terrific

Very happy with overall experience!! Great to deal with, made buying a car super simple! I'll buy all my cars from them!!!

Friendly staff

They were able to get me into the car I wanted, but not at the cost per month that I was looking for. Didn't purchase, but they were extremely friendly, helpful, and tried.

LOVE MY NEW CAR!!! I Just purchased a car from St. Charles Motorcars and this place is great. These guys have a very nice selection of cars with really good prices. I was able to talk with them on the phone and leave a deposit on the car so that when got there it was ready for me. The place is not like a conventional dealership with all the run around. They are fast and fun to deal with and offer a really nice place to buy a car. I will recommend this place to all my friends…thanks guys!!

Drove 71 miles to find out they sold the car, that they promised to hold. Buyer beware.