Royal Moore Toyota

Very helpful people

Spoke on the phone with Jesus, good experience

Quick Response

Great dealership

Great experience

They were great

If I could give a 6th star I would! I had the BEST experience. I am a working mom, I needed something reliable and this was my first time buying from a dealer ever. I had a very specific budget I could work with and the dealer made everything work for me as I needed. They were beyond kind, supportive and helpful in addition to being flawlessly professional. Also I bought the car that was exactly as it was presented, no shady inventory lines like “its in the shop or oh it just sold”. I got exactly what was advertised. My sales man was H.J. and he was especially helpful as I was pretty nervous but he made everything feel better, and was super helpful in answering all my questions no matter how naive they were. I will be back when I need a new ride for sure!

I’ve responded to this dealership three times and the story is always the same. Someone responds that they are checking the lot to see if the vehicle is still there. They wait a day or two and then respond that the vehicle has sold. Then they try to interest you in some other vehicle. I’m done talking to them

All the Royal Moore staff were professional & pleasant. Ronaldo was quick to respond to my text. He kept us posted when the vehicle would be in & explained the Prius' components. Ronaldo was accessible, patient, & knowledgeable, lovely to work with. We highly recommend this young salesman & this dealership.

Great communication!

Good with keeping contact. Found a vehicle a little closer to home

my sales man alex was excellent. He had superior personal skills. His boss the check taker was very warm and friendly. The whole experience was very enjoyable and I never felt poorly treated. I highly recommend this dealer

Responsive help from Angela but vehicle we sought was not available.

Business is great customer service, the individual who contacted me was very kind and inquisitive about my needs.

I was sent multiple listings way outside of my budget and interests, which isn’t a huge deal, just not helpful. I was able to look a truck close to my budget, but it seemed like the manager wasn’t willing to work with us—no trade in, no flexibility in price. Not sure what to say. Seemed like they didn’t really wanna sell, and so the truck sits.

Polite and cordial, however, I decided to such further for a new compact SUV.

Good

Salesperson was very friendly and kind. I appreciated that he wasn’t pushy, he was willing to let me see the car I was interested in without trying to “sell” while we were on the lot.

Great customer service, very polite and helpful. If your in the market give them a call.

The people were great. Jesus is young but working into being a great salesman. Very happy with my purchase.... took a little while to get a finance deal that worked for me. But still a good experience. I'll send friends!

Very good internet sales,called with questions and was met with good information. Didn't get the car i wanted bit customer services were very good.

Great experience, non pushy sales associate.

Attentive service and patient communication in these frustrating days of car shopping!

This dealer was very attentive and quick to contact me, and also took the time to double-check the features on the car. I did not make the purchase because I was looking for a Focus with a built-in navigation system, but the sales personnel worked to try and help me find the correct vehicle. Thanks for being so easy to work with!

Working with salesman and test driving wrny great. However working with the finance and warranty gentlemen in the back was a painful experience. 3.5 hours later we were on our way with our truck fully purchased. Seemed unorthodox for us to sign finance papers with them when our bank gave us a check for the vehicle’s purchase; they said just in case the check didn’t clear. Hmmm

I purchased a different vehicle, but the dealership was amazing

Call about a car was advertised on car gurus and was asking questions about a car in ad salesman hung up in my face before he hung up behavior was not welcoming see car I would like check out but I’m good looking for sale person to be helpful

Professional

Will never do business with them. When asked for pricing this is what I received: "Currently all of our vehicles have an accessories called perma safe which is $4995. This product keep the bacterial and germs away over 10+ years. It will be on the exterior and interior of the vehicle." This $5000.00 option is not negotiable and is added to the full MSRP of the vehicle. Why would anyone do business with Royal Moore Toyota in Hillsboro, Oregon?

Dealer is a scam artist. I had arranged for the purchase of the vehicle. When I contacted them to put down the agreed deposit, they raised the price of the vehicle nearly $10k and told me "our prices change daily". Do not do business with this Royal Moore Auto

The car is not blue it's lavender but I happen to like the color. They had it listed somewhere on 2 places maybe but one place had automatic listed but I scrolled down & it said manual on the specific details of package on it which is even crazier than the color listed wrong. I told them the color was wrong on the internet the first time I talked to them on the phone but they didn't change it by the next day or two. They were nice but the salesman didn't seem overly worried about the mistakes and someone is incompetent & lazy that puts the information on the internet.

Ryker was very responsive despite the fact we had to cancel our test drive and ultimately decided to postpone our purchase.

Very nice response He made sure to talk to me

Good

Donavan was great, the manager even got me a much lower interest rate. Everyone there is very helpful and friendly. I will recommend Royal Moore to everyone that is searching for a car. Thank you Royal Moore, I love my new car!!

Very good experience,they help me get exactly what I wanted

Customer service was very professional. I would recommend everyone to come here and that you would be treated with respect.

Great

Guda responded right away and I actually ended up buying a different car the very next day! Wonderful experience!

Donovan went out of his way to show me what was available even though I was not finding what I wanted. He was very patient.

Very efficient and great staff! Buying was easy!

Camalo was super super nice and made the process nice and simple. I got everything I wanted.

Brandon was my sales person. The 2003 Honda Element,was just the car I have been waiting to buy. Being an older vehicle, I understood it to be a cash sale. Thankful to Car Guru for steering me to it! I rate my experience as good. The car was a bit dirty on the inside. The carfax did say it was washed and detailed. Not true. The engine definitely needs degreasing, and the interior is terrible. I have bought necessary cleaning supplies to do the job. Overall the condition of the vehicle is acceptable. I drives great!

Ugh. Salesperson was very responsive on email, and I really wanted to give him my business. But after I drove out to heck-and-gone, he could not locate the car I wanted to look at! We caravaned from one lot to the other looking for it, and he let another car get between me and him. If you’ve hit simeone following you, make sure they can see you at all times, even if that means letting someone go ahead of you. By the time we got to the second lot, I had no idea where he’d gone—but he had lost my business by then.

Had a good experience with the sales staff very relaxed and helpful quick to respond

They were upfront and honest with the car. Took it for a spin but wasn’t what I was looking for exactly. Would not hesitate to go back in the future!!

I am usually apprehensive when it comes to car salesmen. But at Royal Moore I met two of the finest salesmen ever. Dan and Brandon treated me respect and answered all my questions thoroughly. No beating around the bush and more importantly... No Pressure. I was never hurried, or felt like they had better things to do. My experience was very satisfactory. In my many years and countless sales people, they all could stand to take some lessons from the Royal Moore crew. I can easily recommend Royal Moore to ANYONE looking for a new or used car.

Enjoyed working with Mary. Very nice car buying experience. Would definitely recommend.

A web search showed that Royal Moore had the "perfect" car. Contacted them, good communications on their part. But before I could act, it got sold. Bummer. But I would definitely shop there again.

This was a very pleasant car buy experience. Tony was great!

honest pricing

The vehicles I wanted to look at for a better price had been sold, but they were great. Much thanks to our sales rep, TJ. He found a vehicle I liked and worked out some terms that helped too. Also helping me take care of a minor problem with the vehicle. Thanks!

Wonderful !

good

Promptly called us after online inquiry. However, seemed anxious for a sale, so not too happy about that.

Received one email with no follow up on questions

Very helpful and knowledgeable.

We were offered the opportunity to do the paperwork before and then they would bring the paperwork to us, test drive and sign the paperwork if it is the car we want. Christian has been awesome, great communication! We will be contacting him about the offer. The car is what we are looking for it. My husband has a bad back and after another bad dealership issue in Beaverton, Christian came up with a great alternative. Thanks

Emailed very promptly.

Very attentive, but we decided to go another route. The car was wholesale, but it really looked like it needed a good cleaning.

I was a little afraid to buy my first car at first. Throughout the process, it was difficult to follow the financials, but the salesmen were very helpful in explaining every piece of the proceedings. By the end, I was the proud owner of my well maintained 2017 Ford Fusion Hybrid. These guys were awesome! I have been searching for a car for my Girlfriend and we have been finding extremely hard to find good deals for maintained cars. We are thinking about making the hour trip back up to Moore for a more dope car. Oh and Moore is recognized by Jiffy Lube and P&M as a great place to get a car according to the Salem OR area. I'm sending all my friends here.

Ad said finance available. Dealer said cash only. This company has a record for misleading customersd. Many years ago i worked for a company that detailed their cars. RM hasnt changed

I believe I already gave you a review hear the sales staff and the people there were very nice no pressure easy to work with the vehicles just were not what we were looking for, The suv was beautiful But there was a nicotine smoke inside the vehicle Or we would have bought it.

Friendly, ended up buying a different vehicle private party but these guys were professional

Straight forward, got right to work and didnt mess around.

They sent an email with contact info. I did not visit this dealership

They're equipped to respond. Very helpful with information

Very easy car buying experience, super helpful. Very friendly

Excellent service

Great customer service from top to bottom. Won’t buy a car anywhere else!

Very responsive to my inquiry.

Great car, great service

They have been very responsive and helpful

Brandon was great to deal with as were the other team members.

Friendly folks, and happened to have the car I’ve been looking for! I bought remotely from WA, and was able to secure financing over the phone at a great rate (Columbia credit union) drive the 150mi, sign papers and take delivery the same day. I dinged them a star because they left me with an 1/8 of a tank.

Wonderful experience. Everyone was ready for us and the paperwork was a breeze.

Tried selling vehicle dirty, broken pieces and half cleaned interior. Also tried to sell vehicle with Listed Options that were NOT in Vehicle.

We didn’t make a deal but they were grate. No pressure.

Honestl. Helpful.

Awesome place to buy a car !

Dealer has not returned requests about a vehicle I am interested in. They are not open to any negotiations and do not value repeat business. As a customer who has worked with Royale Moore for over 12 years and purchased not less than 7 (4 new and 3 used) vehicles from their various dealerships in the Hillsboro area, they do not value customer loyalty. They care only about the deal, in that moment. If you are looking for a dealership that offers more than just an internet price, they aren't for you. The car I went in to look at purchasing was poorly detailed and as a primarily electric vehicle, was at a zero state of charge. I could not verify that the vehicle could even hold a charge, let alone a full one.

Responded and kept in contact as they are supposed to to move units

Everyone at the dealership was good to work with. We purchased this car from them.

Was quick to respond and courteous. The car wasn't exactly what I was looking for but they really took the time to find out exactly what it was I was looking for and followed up with a thank you email recapping what I was looking for. Very professional.

Vehicle smaller than what I wanted. Good experience. Friendly sales person.

Only had email contact . I bought a car elsewhere.

Tim was a very kind and honest man to deal with. The process was very quick and painless.

At first they contacted me quickly. After some questions I am Waiting to hear back from them

Very receptive! I was delighted to be able to work with AWS as my salesperson again as well. All of the people that I worked with were pleasant and professional.

Fast response, bought the car yesterday.

The dealership was great. The Ford Ecosport just was too small for us.

The process was quick and easy. Large selection to choose from.

The experience was fine, nobody was rude. The car was fine, my husband wasn't impressed by it and was concerned about their reasons for detailing the engine. The battery was dead when we were going to test drive the vehicle. In the end, we passed on the vehicle.

Great service and pricing. Highly recommend this dealership

Helpful friendly sales people - we bought the car from them and also had great follow up

Got contacted fast

Really helpful, low pressure, and very friendly staff!

The truck was listed for 7400, I called and they said the price was raised to 7988 but they would honor the lower price, but would not dicker any further. Now I see it is down to 7588. I told them I could get one just as nice in WA.... and I did, for 5200.... and it's a sweetheart. Pretty strange negotiators if you ask me.

Great communication - great vehicle at a great price - smooth transaction - extremely satisfied.

Great experience! We will definitely be looking at their inventory again. Good deals and nice staff.

They were good by letting me drive multiple trucks and in trying to find the right price that works.

We haven't been to this dealership as we have decided we aren't quite ready to buy. They did respond real fast and were very helpful.

Great experience, Luis was great to work with and I ended up purchasing this vehicle.

Answered my questions is thoroughly as possible. Polite and helpful.

Royal Moore did everything right. I just wasn't ready to buy. If I lived closer, I might have.

Both and sales manager and a sales person have been in constant communication with me about this car. We are trying to arrange a test drive.

Was contacted right away but told the car would be ready in a a week. By the time they emailed me back, i had bought a different car - but i most wanted the one i didn't get. :(

Quick response to my inquiry and the salesman promptly answered my questions. However, I asked the manager to make me a reasonable offer for an SUV that I liked but surprisingly I never received an offer. I guess they didn't want my business.

Really a great experience. The sales rep, Brian Shangle, was great. I was in and out in around two hours.

Stayed in contact with me and we're helpful, didn't buy car there only because I found a different vehicle elsewhere that I was also considering.

They had the car I wanted and I ended up buying it! Not a stressful experience.

Took two inquiries before they responded

Very nice experience!

CANNOT thank them enough!!! Best car buying experience ever. My salesman Dan is a rockstar. If I could choose 100 stars I would. 25 years in the auto industry for myself and I’ve seen a lot. What a crew. Thank you again Royal Moore!

Good feedback

Very helpful and informative. Thanks.

Responded quickly to my inquiries and made himself available for the time I was able to get to the dealership.

Short story: They broke our verbal agreement of sale and sold my car to someone else. The sales guy also had to say a dumb childish jab about my low initial offer making him sick to his stomach. No explanations no apology. They didn’t have a care in the world about me as a customer. Long story: I offered a lowish $16,500 for a car listed at $17,800 not expecting to get that price but working my way somewhere in the middle. The sales guy Austin deadpanned a jab about how my offer made him sick to his stomach. I get passed off to Jason who I assume does the deal making, but Austin didn’t introduce me and Jason didn’t explain why they handed us off. We went back and forth on the price respectfully. I didn’t feel good about how far they came down so I told him that we couldn't accept his final offer. We thanked him and we walked out. Nothing bad with Jason in that instance, we just couldn't agree on a price and thats fine. I call back in the evening, speak with Jason and make a last offer I could feel good about of $17,250. He had to talk with the manager so he said he’d call back. Austin calls back at 6:12pm and tells me they will accept my offer and that I can sign the papers in the morning. I agreed. In my mind we agreed that the car was mine to buy. 7:02pm (50 minutes later) I get a call from Austin and all he says to me is that their Mazda affiliate just sold the car... the car they agreed to sell me 50 minutes ago! The car was on Austin and Jason’s lot and not on Mazda's lot so they had to have some control over that situation. Austin didn’t apologize or even explain what happened and how they sold the car I agreed to buy. He couldn’t care less that they just broke our agreement. Next morning I leave a message on Jason’s voice mail asking him to call me back and for an explanation. I told him that I was going to write reviews on the car buying platforms I used to research their car, and that I wanted to give him the opportunity to explain what happened before I wrote those reviews. That was two days ago and I have not received a call. They couldn’t care less that they just broke our agreement and didn’t explain the situation or apologize about their mistake. No one even said it was their mistake. Pretty unbelievable experience.

Royal Moore did contact us right away and more than willing to help. At this time, we are not quite ready to purchase a vehicle . But they were helpful.

good, spent quality time showing is vans. We are still researching

I didn't end up buying the car, but dealer's response to my questions were fast and professional. We just couldn't agree on a deal that works for both sides...

Answered all my questions and replied quickly.

Very fast response. Very helpful.

I drove 97 miles round trip...my bad for not calling first because when i got there i found out that a manager took the car home, i dont know if it was for a day, over night or the entire weekend, i work full time monday thru friday, so the weekend is easier for me to get out and about, but i was first mad at myself for not confirming that the car was still availabe, then i was mad at the dealership for allowing a manager to take an advertised car home, on a weekend, out of state (apparently he lives in Washington so couldn't bring it to the car lot). One of the main reasons i was interested in the car was because of the low miles....probably not as low as advertised- it traveled out of state to the managers home. So disappointing!!! Lost a sale Royal Moore- bought an awesome Explorer that was advertised and actually there on the lot for me to see, drive, and buy some where else!!!!

Brandon responded back to me within minutes of my inquiry. He listened to me as I explained what my needs were in a vehicle and was able to tell me honestly about the Ford Ranger that I was interested in. When I asked to see it the next day he was eager to assist. He said he would bring it to the front of the lot for me to test drive. When I arrived he had followed through and had it warmed up and ready for a test drive. He was very respectful but not pushy which I like. I loved the truck and told Brandon what I wanted to pay. He presented my cash offer and very soon we had a deal. Brandon never left my side from start to finish. He devoted his full attention on getting me on my way. A great guy and in my opinion the kind of person cut out to deal with customers in a way to make them feel important. Brandon made my buying experience swift and fun. When I need another vehicle my first look will be Royal Moore! Thank you Brandon!

Called back ASAP

I had made an appointment a day in advance to test drive a jeep. The car was being driven by a manager there and I was told that they would have it there clean and ready to test drive. The car was not clean, it still had 2 child car seats in it. There were 3000+ more miles on the vehicle than advertised. I would have been ok with a few hundred, but 3000 is a lot. I told the sales guy I would buy the car if he came down $1000. After a discussion about KBB numbers, I still didn't want to pay the full asking price. He got mad, threw his hands in the air and said, "We are done here", and stompped off. I was a bit shocked, but got up and left. I would not advise anyone to deal with these people. I have not heard from the dealer at all since. Good luck with car shopping, I know I need it.

The car was not clean, it had dog hair all over it. The salesman was not very helpful.

Though the vehicle i viewed was front wheel drive not awd which i really wanted, Brandon contacted me quickly explained the difference nd the next day i drove over to Royal Moore Toyota without an appointment to see some vehicles..I met Tylene who spent a # of gracious/informative hours with me & I drove home with the vehicle I wanted That evening

The salesman was very responsive and went out of his way to help me.

They contacted me almost immediately. Unfortunately i haven't been up to see the car yet . Due to an unforeseen bill.

Crazy! Car was at $15,990, I asked for 10% off, after the usual talk to the manager dance I was told the absolute rock bottom they could go was $15,750......wasted 3 hours of my Saturday night driving out there to be insulted.

Drove the car...good communication...no pressure.

These guys like they are all that and a big of chips. I went in with 6 grand in cash ready to make a deal. The guy wouldn’t lower the price on the truck by $700. I highly doubt that they would have gone out of business to make this one deal happen. I have great credit, cash burning a hole in the pocket, and motivated to make a deal. Unfortunately this guy suggested I wait for the summer to get a deal like the one I was asking for. Lol. Good job guys. I’ll take my business elsewhere.

Yes, Luis was very helpful.

Sales person was considerate, easy to interact with by email, and generous with time when we came to look at car. Unfortunately car had been sold, and his sales manager was very insensitive, ignoring terms we had previously agreed upon, claiming a $2000 rebate was not available, trying to hard sell expensive extended warranties and various add ons, and pushing loans at an exorbitant rate. In just a few minutes he undid all of his salesperson's good work, leading to us to go to another dealer for purchase.

I almost bought this vehicle, but they blew it. The sales guy transferred me to his manager, who demanded I pay $500 for some security, lost-car feature that they installed for their benefit that I would most likely never use. Then went in to sign the papers, and was told that the year-long warranty that was promised by the sales guy was actually not valid. I ended up going to a "no bull" dealer down in Wilsonville which was a lot better experience

They replied by email but the car was already sold so I did not deal with them.

Fast response

Timely and friendly customer service.

I purchased the car, all was great

Great follow-up. Need to revise my choice; now looking for a Tacoma SR5, Access Cab, V6, manual transmission, prefer white color.

Helpful salespeople. Felt a little overwhelmed by the negotiation process, which could have been more clear. Took longer than would have expected to complete a cash purchase. I would buy from them again if they had a car I wanted.

A joke , after telling what was my price range , their deal come up 1000 more than the car price !!! The worse experience ever !!

Great!

Responded a couple later.car was already sold

Great. Vehicle sold before I could get to dealer for a test drive.

Quick response to my inquiry, although I found a car at a different lot so I never made it in to see any vehicles here.

Slimy. Sold the truck I had found online and refused to tell me it was sold until I showed up in person. Then tried to sell me another one that I didn't want.

The sales person who respond back did not mention the 2006 Acura RL or say it was still up for sale or sold? He offered to try and sale us a new car. Which we do not want. Really no help from the dealer.

Good response and very nice sales folks. Too bad they wouldn't adjust their price a bit so I could purchase the car but they are in the business to make money.

Dealer responded promptly to my inquiry to set up an appointment to test drive. I decided later not to test drive.

Low pressure sales...very comfortable setting to look at cars. James Salon was very kind and helpful. We found the perfect car! Thanks, James!

Good communication

Waste of time!!! Dealer was told that we had loan pre-approval and from what company and we drove over an hour to get there and they didn't want to work with our lender.

Very low key sales, quick wrap up, fair deals

Good service, no complaints!

We went to look at a slightly used 2015 Tyota Sienna XLE at Royal Moore in Beaverton. We were shocked to see the scratches and dings on the outside of the dirty van. Then the inside looked like it had never been detailed. Dirt smears in the backs if the seats, dirty carpet, dirt and crumbs on the seat and cup holders, scratches different places inside. I instantly thought if they dont care enough to clean up an almost new vehicle, what is their quality or honesty like. After looking at the Carfax report it said the vehicle was sold as a rental van for the first few months if its life. Then Royal Moore was said to detail it in May. Looks like they never did that. Thank God they didnt come down in price like we were asking because we went over to Gresham Nissan which was closer to our home, and purchased a brand new 2015 XLE Sienna for only $33,375 which was a steal! Only about $1400 more than this load of junk. The sales man at RM told us we probably just need to buy new if we werent willing to come up to their price, SO THANKFUL WE DIDNT!

My wife and I had a great car buying experience with Royal Moore Toyota. James was an exceptional salesman and we were able to drive away with a beautiful, low mileage, 2012 Kia Sorento without any headaches or hassle. Signing the paperwork was a breeze with Pam as she was very personable and professional. I would definitely recommend this dealer to others interested in purchasing their next vehicle.

Absolutely a bad experience. The salesman was unappreciative and did nothing to earn my business. Please shop elsewhere!

Good follow up, very responsive.

Jason at Royal Moore was a great guy! No pressure. I would have bought a car from him if we would have found the right one. Highly recommend Jason.

Our sales person, Jason was fantastic. We got the car we wanted for the price we wanted. He made it a pleasant experience - as much as buying a car can be. We would definitely go back to Jason at Royal Moore anytime we have a need for a new vehicle.

Jason was up front and honest with me about my possible trade. I appreciate his honesty so there is no wasting time with deals that can't be negotiated. Saves a lot of time for both buyer and seller. Thanks Jason. Ron

Very nice guy

great

Responsive, knowledgable and no pressure attitudes

The vehicle I originally came to look at was terrible. Needed to be fixed and more repairs made to sell it. Not ready. The sales folks were really kind, helpful to a degree except there finance dept. Didn't seem motivated for my business. I felt blown off after he didn't like my terms. What ever happened to the process of sales? These folks seem lazy/order pickers. I do believe they use the bait and switch method, beware future buyers. Nice folks-not motivated.

Their on line salesman Jason was great to work with!!

Jason was awesome! I inquired at a number of are dealers and he was able to get back to me right away with a great price on the exact vehicle I was looking for. The visit to the dealership was easy, and the expereince as pleasant as could be hoped for. A great job!

We bought our Jeep from Jason in used sales department and he was wonderful to work with. Honest, forthright and fun. Would reccomend them to any family and friends any time. Best auto buying experience we ahve ever had.

only emails.

Showed very little interest in helping us find a truck

Wad up front about issues with vehicle and they were comfortable to work with and knowledgeable.

Took several days to be contacted.

They where very helpful and informative. Will definatly go to them for our mazda5. A+ across the board.

Very rude guys. I was there in the dealer lot and they are absolutely pathetic they don't care about customers. I will never go there.

Although the cars on the main lot were beyond our budget range, the saleswoman promptly called me with some options to see how she could help us find a suitable car within our budget. Very courteous and prompt service.

The salesman was pushy and didn't want us to leave the lot without buying car. Wasn't interested in addressing our concerns, only with selling the car.

They did respondromptly, but were not too engaging.