Royal Moore Toyota

Express Lube, New Owner Events, Rent A Car, Parts Center, Fleet T.E.D.
Dealer, Toyota Certified Used Vehicles, Toyota Tire Center

1415 SE River Rd
Hillsboro, OR 97123

Sales: (503) 683-7221

Service: (877) 218-4431

Today 8:30 AM - 8:00 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2018/04/14/14/21/2018_chevrolet_equinox-pic-2811280739760997372-152x114.jpeg

2018 Chevrolet Equinox 1.5T LT AWD Used Cars in Hillsboro, OR 97123

Great Deal
$4,662 BELOW
CarGurus IMV of $28,830

Price: $24,168

Mileage: 3,554

Location: Hillsboro, OR 97123

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Mosaic Black Metallic Description: Used 2018 Chevrolet Equinox 1.5T LT AWD for sale - $24,168, 3,554 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/04/14/14/21/2017_ford_escape-pic-1327903897673354371-152x114.jpeg

2017 Ford Escape SE AWD Used Cars in Hillsboro, OR 97123

Great Deal
$3,102 BELOW
CarGurus IMV of $20,101

Price: $16,999

Mileage: 42,850

Location: Hillsboro, OR 97123

Average time on market: 54 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2017 Ford Escape SE AWD for sale - $16,999, 42,850 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/04/14/13/56/2017_gmc_acadia-pic-57940077638255579-152x114.jpeg

2017 GMC Acadia SLT AWD Used Cars in Hillsboro, OR 97123

Great Deal
$4,078 BELOW
CarGurus IMV of $33,413

Price: $29,335

Mileage: 17,428

Location: Hillsboro, OR 97123

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Twilight Metallic Description: Used 2017 GMC Acadia SLT AWD for sale - $29,335, 17,428 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/16/09/58/2017_ford_edge-pic-8357059579272833861-152x114.jpeg

2017 Ford Edge Titanium AWD Used Cars in Hillsboro, OR 97123

Great Deal
$2,639 BELOW
CarGurus IMV of $28,591

Price: $25,952

Mileage: 29,642

Location: Hillsboro, OR 97123

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2017 Ford Edge Titanium AWD for sale - $25,952, 29,642 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2018/03/22/19/58/2013_land_rover_range_rover_sport-pic-9022776501863940067-152x114.jpeg

2013 Land Rover Range Rover Sport HSE Used Cars in Hillsboro, OR 97123

Great Deal
$3,006 BELOW
CarGurus IMV of $32,757

Price: $29,751

Mileage: 42,258

Location: Hillsboro, OR 97123

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Fuji White Description: Used 2013 Land Rover Range Rover Sport HSE for sale - $29,751, 42,258 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/04/14/14/09/2017_mazda_mazda6-pic-9070975790584652873-152x114.jpeg

2017 Mazda MAZDA6 Touring Sedan FWD Used Cars in Hillsboro, OR 97123

Good Deal
$1,479 BELOW
CarGurus IMV of $18,831

Price: $17,352

Mileage: 27,615

Location: Hillsboro, OR 97123

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Jet Black Mica Description: Used 2017 Mazda MAZDA6 Touring Sedan FWD for sale - $17,352, 27,615 miles with Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/14/13/10/2015_ford_escape-pic-1518169135330620792-152x114.jpeg

2015 Ford Escape SE 4WD Used Cars in Hillsboro, OR 97123

Good Deal
$1,808 BELOW
CarGurus IMV of $18,802

Price: $16,994

Mileage: 30,615

Location: Hillsboro, OR 97123

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2015 Ford Escape SE 4WD for sale - $16,994, 30,615 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/14/11/03/2015_lincoln_mkz_hybrid-pic-35820525989609597-152x114.jpeg

2015 Lincoln MKZ Hybrid FWD Used Cars in Hillsboro, OR 97123

Good Deal
$2,237 BELOW
CarGurus IMV of $24,165

Price: $21,928

Mileage: 20,265

Location: Hillsboro, OR 97123

Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Tuxedo Black Metallic Description: Used 2015 Lincoln MKZ Hybrid FWD for sale - $21,928, 20,265 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/04/16/09/47/2006_mazda_mx-5_miata-pic-6249479778701802468-152x114.jpeg

2006 Mazda MX-5 Miata Grand Touring Used Cars in Hillsboro, OR 97123

Good Deal
$1,535 BELOW
CarGurus IMV of $7,987

Price: $6,452

Mileage: 122,149

Location: Hillsboro, OR 97123

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black Description: Used 2006 Mazda MX-5 Miata Grand Touring for sale - $6,452, 122,149 miles with Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/14/13/20/2015_buick_verano-pic-6359863556328300592-152x114.jpeg

2015 Buick Verano Convenience FWD Used Cars in Hillsboro, OR 97123

Good Deal
$1,634 BELOW
CarGurus IMV of $14,142

Price: $12,508

Mileage: 37,835

Location: Hillsboro, OR 97123

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Crystal Red Tintcoat Description: Used 2015 Buick Verano Convenience FWD for sale - $12,508, 37,835 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/14/14/21/2015_lexus_nx_200t-pic-651799637895614183-152x114.jpeg

2015 Lexus NX 200t Used Cars in Hillsboro, OR 97123

Good Deal
$2,784 BELOW
CarGurus IMV of $31,533

Price: $28,749

Mileage: 22,611

Location: Hillsboro, OR 97123

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2015 Lexus NX 200t for sale - $28,749, 22,611 miles with Bluetooth, Leather Seats, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/14/13/56/2016_mazda_mazda6-pic-7712751789041612944-152x114.jpeg

2016 Mazda MAZDA6 i Touring Used Cars in Hillsboro, OR 97123

Good Deal
$1,578 BELOW
CarGurus IMV of $18,971

Price: $17,393

Mileage: 28,123

Location: Hillsboro, OR 97123

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Snowflake White Pearl Mica Description: Used 2016 Mazda MAZDA6 i Touring for sale - $17,393, 28,123 miles with Bluetooth, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/03/23/20/33/2009_chevrolet_silverado_1500-pic-4055335467027377165-152x114.jpeg

2009 Chevrolet Silverado 1500 LTZ Crew Cab 4WD Used Cars in Hillsboro, OR 97123

Good Deal
$2,157 BELOW
CarGurus IMV of $21,117

Price: $18,960

Mileage: 97,494

Location: Hillsboro, OR 97123

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Ruby Metallic Description: Used 2009 Chevrolet Silverado 1500 LTZ Crew Cab 4WD for sale - $18,960, 97,494 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/04/19/12/36/2017_toyota_rav4-pic-912670631477097367-152x114.jpeg

2017 Toyota RAV4 Platinum AWD Used Cars in Hillsboro, OR 97123

Good Deal
$2,436 BELOW
CarGurus IMV of $33,848

Price: $31,412

Mileage: 715

Location: Hillsboro, OR 97123

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Galactic Aqua Mica Description: Used 2017 Toyota RAV4 Platinum AWD for sale - $31,412, 715 miles with Bluetooth, Navigation System, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/04/14/13/43/2017_nissan_pathfinder-pic-956659890352404365-152x114.jpeg

2017 Nissan Pathfinder SL 4WD Used Cars in Hillsboro, OR 97123

Good Deal
$1,982 BELOW
CarGurus IMV of $29,481

Price: $27,499

Mileage: 20,841

Location: Hillsboro, OR 97123

Average time on market: 34 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Cayenne Red Metallic Description: Used 2017 Nissan Pathfinder SL 4WD for sale - $27,499, 20,841 miles with Bluetooth, Leather Seats, Backup Camera
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 19, 2018
Very helpful and informative. Thanks.
Is this review helpful? Yes | No
Mar 21, 2018
Responded quickly to my inquiries and made himself available for the time I was able to get to the dealership.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2018
JZKY
Short story: They broke our verbal agreement of sale and sold my car to someone else. The sales guy also had to say a dumb childish jab about my low initial offer making him sick to his stomach. No explanations no apology. They didn’t have a care in the world about me as a customer. Long story: I offered a lowish $16,500 for a car listed at $17,800 not expecting to get that price but working my way somewhere in the middle. The sales guy Austin deadpanned a jab about how my offer made him sick to his stomach. I get passed off to Jason who I assume does the deal making, but Austin didn’t introduce me and Jason didn’t explain why they handed us off. We went back and forth on the price respectfully. I didn’t feel good about how far they came down so I told him that we couldn't accept his final offer. We thanked him and we walked out. Nothing bad with Jason in that instance, we just couldn't agree on a price and thats fine. I call back in the evening, speak with Jason and make a last offer I could feel good about of $17,250. He had to talk with the manager so he said he’d call back. Austin calls back at 6:12pm and tells me they will accept my offer and that I can sign the papers in the morning. I agreed. In my mind we agreed that the car was mine to buy. 7:02pm (50 minutes later) I get a call from Austin and all he says to me is that their Mazda affiliate just sold the car... the car they agreed to sell me 50 minutes ago! The car was on Austin and Jason’s lot and not on Mazda's lot so they had to have some control over that situation. Austin didn’t apologize or even explain what happened and how they sold the car I agreed to buy. He couldn’t care less that they just broke our agreement. Next morning I leave a message on Jason’s voice mail asking him to call me back and for an explanation. I told him that I was going to write reviews on the car buying platforms I used to research their car, and that I wanted to give him the opportunity to explain what happened before I wrote those reviews. That was two days ago and I have not received a call. They couldn’t care less that they just broke our agreement and didn’t explain the situation or apologize about their mistake. No one even said it was their mistake. Pretty unbelievable experience.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 13, 2018
vickixlynn
Royal Moore did contact us right away and more than willing to help. At this time, we are not quite ready to purchase a vehicle . But they were helpful.
2 of 2 people found this review helpful.
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Feb 21, 2018
Russell Messmer
good, spent quality time showing is vans. We are still researching
1 of 2 people found this review helpful.
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Feb 13, 2018
I didn't end up buying the car, but dealer's response to my questions were fast and professional. We just couldn't agree on a deal that works for both sides...
1 of 1 people found this review helpful.
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Jan 30, 2018
IDguy
Answered all my questions and replied quickly.
1 of 2 people found this review helpful.
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Jan 29, 2018
Very fast response. Very helpful.
1 of 1 people found this review helpful.
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Jan 28, 2018
I drove 97 miles round trip...my bad for not calling first because when i got there i found out that a manager took the car home, i dont know if it was for a day, over night or the entire weekend, i work full time monday thru friday, so the weekend is easier for me to get out and about, but i was first mad at myself for not confirming that the car was still availabe, then i was mad at the dealership for allowing a manager to take an advertised car home, on a weekend, out of state (apparently he lives in Washington so couldn't bring it to the car lot). One of the main reasons i was interested in the car was because of the low miles....probably not as low as advertised- it traveled out of state to the managers home. So disappointing!!! Lost a sale Royal Moore- bought an awesome Explorer that was advertised and actually there on the lot for me to see, drive, and buy some where else!!!!
2 of 4 people found this review helpful.
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Jan 11, 2018
Brandon responded back to me within minutes of my inquiry. He listened to me as I explained what my needs were in a vehicle and was able to tell me honestly about the Ford Ranger that I was interested in. When I asked to see it the next day he was eager to assist. He said he would bring it to the front of the lot for me to test drive. When I arrived he had followed through and had it warmed up and ready for a test drive. He was very respectful but not pushy which I like. I loved the truck and told Brandon what I wanted to pay. He presented my cash offer and very soon we had a deal. Brandon never left my side from start to finish. He devoted his full attention on getting me on my way. A great guy and in my opinion the kind of person cut out to deal with customers in a way to make them feel important. Brandon made my buying experience swift and fun. When I need another vehicle my first look will be Royal Moore! Thank you Brandon!
1 of 1 people found this review helpful.
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Dec 10, 2017
Called back ASAP
1 of 1 people found this review helpful.
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Dec 5, 2017
I had made an appointment a day in advance to test drive a jeep. The car was being driven by a manager there and I was told that they would have it there clean and ready to test drive. The car was not clean, it still had 2 child car seats in it. There were 3000+ more miles on the vehicle than advertised. I would have been ok with a few hundred, but 3000 is a lot. I told the sales guy I would buy the car if he came down $1000. After a discussion about KBB numbers, I still didn't want to pay the full asking price. He got mad, threw his hands in the air and said, "We are done here", and stompped off. I was a bit shocked, but got up and left. I would not advise anyone to deal with these people. I have not heard from the dealer at all since. Good luck with car shopping, I know I need it.
10 of 10 people found this review helpful.
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Nov 16, 2017
Balgrim
The car was not clean, it had dog hair all over it. The salesman was not very helpful.
5 of 5 people found this review helpful.
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Nov 3, 2017
Though the vehicle i viewed was front wheel drive not awd which i really wanted, Brandon contacted me quickly explained the difference nd the next day i drove over to Royal Moore Toyota without an appointment to see some vehicles..I met Tylene who spent a # of gracious/informative hours with me & I drove home with the vehicle I wanted That evening
4 of 4 people found this review helpful.
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Oct 31, 2017
The salesman was very responsive and went out of his way to help me.
1 of 1 people found this review helpful.
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Oct 29, 2017
They contacted me almost immediately. Unfortunately i haven't been up to see the car yet . Due to an unforeseen bill.
2 of 3 people found this review helpful.
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Oct 18, 2017
Crazy! Car was at $15,990, I asked for 10% off, after the usual talk to the manager dance I was told the absolute rock bottom they could go was $15,750......wasted 3 hours of my Saturday night driving out there to be insulted.
5 of 5 people found this review helpful.
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Sep 27, 2017
Drove the car...good communication...no pressure.
1 of 1 people found this review helpful.
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Sep 19, 2017
Novaguy74951
These guys like they are all that and a big of chips. I went in with 6 grand in cash ready to make a deal. The guy wouldn’t lower the price on the truck by $700. I highly doubt that they would have gone out of business to make this one deal happen. I have great credit, cash burning a hole in the pocket, and motivated to make a deal. Unfortunately this guy suggested I wait for the summer to get a deal like the one I was asking for. Lol. Good job guys. I’ll take my business elsewhere.
3 of 5 people found this review helpful.
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Aug 2, 2017
Guru9FJT2
Yes, Luis was very helpful.
0 of 3 people found this review helpful.
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May 31, 2017
Sales person was considerate, easy to interact with by email, and generous with time when we came to look at car. Unfortunately car had been sold, and his sales manager was very insensitive, ignoring terms we had previously agreed upon, claiming a $2000 rebate was not available, trying to hard sell expensive extended warranties and various add ons, and pushing loans at an exorbitant rate. In just a few minutes he undid all of his salesperson's good work, leading to us to go to another dealer for purchase.
12 of 13 people found this review helpful.
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May 3, 2017
guppyrick
I almost bought this vehicle, but they blew it. The sales guy transferred me to his manager, who demanded I pay $500 for some security, lost-car feature that they installed for their benefit that I would most likely never use. Then went in to sign the papers, and was told that the year-long warranty that was promised by the sales guy was actually not valid. I ended up going to a "no bull" dealer down in Wilsonville which was a lot better experience
16 of 16 people found this review helpful.
Is this helpful? Yes | No
Apr 28, 2017
Piazza_3603
They replied by email but the car was already sold so I did not deal with them.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 22, 2017
Fast response
0 of 1 people found this review helpful.
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Mar 13, 2017
Timely and friendly customer service.
0 of 1 people found this review helpful.
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Jan 30, 2017
I purchased the car, all was great
1 of 4 people found this review helpful.
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Oct 28, 2016
Great follow-up. Need to revise my choice; now looking for a Tacoma SR5, Access Cab, V6, manual transmission, prefer white color.
0 of 3 people found this review helpful.
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Sep 1, 2016
sputicus
Helpful salespeople. Felt a little overwhelmed by the negotiation process, which could have been more clear. Took longer than would have expected to complete a cash purchase. I would buy from them again if they had a car I wanted.
4 of 4 people found this review helpful.
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Aug 24, 2016
A joke , after telling what was my price range , their deal come up 1000 more than the car price !!! The worse experience ever !!
16 of 16 people found this review helpful.
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Jun 22, 2016
Great!
0 of 3 people found this review helpful.
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Jun 13, 2016
Responded a couple later.car was already sold
3 of 6 people found this review helpful.
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Read 34 old reviews
Mar 25, 2016
Great. Vehicle sold before I could get to dealer for a test drive.
4 of 7 people found this review helpful.
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Mar 6, 2016
Quick response to my inquiry, although I found a car at a different lot so I never made it in to see any vehicles here.
0 of 2 people found this review helpful.
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Feb 25, 2016
Slimy. Sold the truck I had found online and refused to tell me it was sold until I showed up in person. Then tried to sell me another one that I didn't want.
17 of 17 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2016
The sales person who respond back did not mention the 2006 Acura RL or say it was still up for sale or sold? He offered to try and sale us a new car. Which we do not want. Really no help from the dealer.
12 of 12 people found this review helpful.
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Feb 11, 2016
Good response and very nice sales folks. Too bad they wouldn't adjust their price a bit so I could purchase the car but they are in the business to make money.
4 of 6 people found this review helpful.
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Jan 31, 2016
Dealer responded promptly to my inquiry to set up an appointment to test drive. I decided later not to test drive.
1 of 2 people found this review helpful.
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Jan 29, 2016
Low pressure sales...very comfortable setting to look at cars. James Salon was very kind and helpful. We found the perfect car! Thanks, James!
2 of 3 people found this review helpful.
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Jan 22, 2016
Good communication
0 of 1 people found this review helpful.
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Jan 8, 2016
Waste of time!!! Dealer was told that we had loan pre-approval and from what company and we drove over an hour to get there and they didn't want to work with our lender.
9 of 9 people found this review helpful.
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Dec 19, 2015
Very low key sales, quick wrap up, fair deals
0 of 1 people found this review helpful.
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Oct 21, 2015
Good service, no complaints!
0 of 1 people found this review helpful.
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Jul 25, 2015
We went to look at a slightly used 2015 Tyota Sienna XLE at Royal Moore in Beaverton. We were shocked to see the scratches and dings on the outside of the dirty van. Then the inside looked like it had never been detailed. Dirt smears in the backs if the seats, dirty carpet, dirt and crumbs on the seat and cup holders, scratches different places inside. I instantly thought if they dont care enough to clean up an almost new vehicle, what is their quality or honesty like. After looking at the Carfax report it said the vehicle was sold as a rental van for the first few months if its life. Then Royal Moore was said to detail it in May. Looks like they never did that. Thank God they didnt come down in price like we were asking because we went over to Gresham Nissan which was closer to our home, and purchased a brand new 2015 XLE Sienna for only $33,375 which was a steal! Only about $1400 more than this load of junk. The sales man at RM told us we probably just need to buy new if we werent willing to come up to their price, SO THANKFUL WE DIDNT!
7 of 7 people found this review helpful.
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Jul 21, 2015
boltzfan75
5
My wife and I had a great car buying experience with Royal Moore Toyota. James was an exceptional salesman and we were able to drive away with a beautiful, low mileage, 2012 Kia Sorento without any headaches or hassle. Signing the paperwork was a breeze with Pam as she was very personable and professional. I would definitely recommend this dealer to others interested in purchasing their next vehicle.
Is this review helpful? Yes | No
May 13, 2015
Absolutely a bad experience. The salesman was unappreciative and did nothing to earn my business. Please shop elsewhere!
7 of 7 people found this review helpful.
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Response from current dealership owner:
Hi Brad,  my name is Nate and I am the E-commerce director here at Royal Moore.  I appreciate your feedback here.  I was hoping you could fill me in with some more details so we could try and remedy any personnel issues we have here.  We want to always give you the very best service and it sounds like we fell very short in this regard.  If you could take a couple minutes with me on the phone that would be very appreciative.  My direct number is 503-640-6728.  Thanks, Nate
Apr 25, 2015
Good follow up, very responsive.
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks so much for your feedback about our business.  We appreciate it Bubbles!

-Royal Moore Customer Service Team
Mar 12, 2015
Jason at Royal Moore was a great guy! No pressure. I would have bought a car from him if we would have found the right one. Highly recommend Jason.
Is this review helpful? Yes | No
Response from current dealership owner:
Vicki, thanks so much for your positive response.  It is great feedback to Jason and our business that we take seriously.  We hope we can continue to earning your business whether you buy or service your vehicles at Royal Moore.
Feb 27, 2015
Our sales person, Jason was fantastic. We got the car we wanted for the price we wanted. He made it a pleasant experience - as much as buying a car can be. We would definitely go back to Jason at Royal Moore anytime we have a need for a new vehicle.
Is this review helpful? Yes | No
Response from current dealership owner:
Sandy,  thanks so much for your kind feedback about Jason and our business here at Royal Moore.  Your feedback helps us stay on the right track and fuels our organization to continue to strive for the best experience for our customers.  
- Royal Moore Customer Service Team
Feb 21, 2015
Jason was up front and honest with me about my possible trade. I appreciate his honesty so there is no wasting time with deals that can't be negotiated. Saves a lot of time for both buyer and seller. Thanks Jason. Ron
Is this review helpful? Yes | No
Response from current dealership owner:
Ronald,  thanks for sharing with us about the part of the transaction many people get a bad impression about, the trade!   We value your time and business and we are glad that sentiment came through with Jason.   We hope we can continue earning your business Ron.

-Royal Moore Customer Service Team
Dec 25, 2014
Very nice guy
Is this review helpful? Yes | No
Dec 1, 2014
great
Is this review helpful? Yes | No
Nov 1, 2014
Responsive, knowledgable and no pressure attitudes
Is this review helpful? Yes | No
Oct 4, 2014
The vehicle I originally came to look at was terrible. Needed to be fixed and more repairs made to sell it. Not ready. The sales folks were really kind, helpful to a degree except there finance dept. Didn't seem motivated for my business. I felt blown off after he didn't like my terms. What ever happened to the process of sales? These folks seem lazy/order pickers. I do believe they use the bait and switch method, beware future buyers. Nice folks-not motivated.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Jason,
We are sorry to hear about your experience here at Royal Moore.  I'm curious to know if you could tell us which Finance Manager you worked with so that we can continue to work at getting better.  We strive to be the best and that is only done by continuing to strive to be the best and make the necessary adjustments.  We also would like to know which vehicle you looked at so we can make sure the vehicle is ready to be sold.   

Thanks,
The Royal Moore Customer Service Team
natep@royalmoore.com
503-640-6728
Sep 22, 2014
Their on line salesman Jason was great to work with!!
Is this review helpful? Yes | No
Response from current dealership owner:
Janet,

Thanks for your positive review of Jason.  Your input helps us to continue to strive to be the very best in the car buying landscape.  We will make sure that Jason is aware of your positive review and I hope we can continue to earn your business in the future!

Thanks,
The Royal Moore Customer Satisfaction Team
Sep 11, 2014
Jason was awesome! I inquired at a number of are dealers and he was able to get back to me right away with a great price on the exact vehicle I was looking for. The visit to the dealership was easy, and the expereince as pleasant as could be hoped for. A great job!
Is this review helpful? Yes | No
Response from current dealership owner:
Michael,

Thanks so much for your kind words regarding Jason and your experience here at Royal Moore.  Your positive reinforcement truly helps us as we strive to be the best for our customers!  Hope we can continue to earn your business!  

The Royal Moore Customer Service Team
Sep 4, 2014
We bought our Jeep from Jason in used sales department and he was wonderful to work with. Honest, forthright and fun. Would reccomend them to any family and friends any time. Best auto buying experience we ahve ever had.
Is this review helpful? Yes | No
Response from current dealership owner:
Curtis,

So awesome to hear that the buying of your Jeep here at Royal Moore and from Jason went so well for you!  We are committed to making sure our customers have a fantastic experience and it sounds like Jason delivered!  We will make sure he sees this message and it will give him all the more reason to keep up the great work!  We hope we can continue to earn your referrals!

Thanks!
The Royal Moore Customer Service Team
Aug 26, 2014
only emails.
1 of 1 people found this review helpful.
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Jul 1, 2014
Showed very little interest in helping us find a truck
1 of 1 people found this review helpful.
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Jun 27, 2014
dz74
Wad up front about issues with vehicle and they were comfortable to work with and knowledgeable.
Is this review helpful? Yes | No
Jun 24, 2014
Took several days to be contacted.
1 of 1 people found this review helpful.
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Feb 6, 2014
They where very helpful and informative. Will definatly go to them for our mazda5. A+ across the board.
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Feb 3, 2014
Very rude guys. I was there in the dealer lot and they are absolutely pathetic they don't care about customers. I will never go there.
1 of 1 people found this review helpful.
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Jun 24, 2013
Although the cars on the main lot were beyond our budget range, the saleswoman promptly called me with some options to see how she could help us find a suitable car within our budget. Very courteous and prompt service.
Is this review helpful? Yes | No
Apr 24, 2013
The salesman was pushy and didn't want us to leave the lot without buying car. Wasn't interested in addressing our concerns, only with selling the car.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 20, 2013
They did respondromptly, but were not too engaging.
Is this review helpful? Yes | No

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