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Today 8:00 AM - 4:00 PM (Closed now)
Royal Auto Group
About Us
Royal Auto Group is a used car dealership in Haddon Township, NJ, which works hard to live up to its ethos of "putting customers first." Whether you are a first time buyer - or a seasoned car purchaser; whether you are someone with emerging credit - or one with a well established financing history, Royal Auto Group can help. We pride ourselves on a quick and efficient purchasing process. Check out our Google Reviews (the real ones, not the bots), and you'll see our staff is frequently mentioned by name for their exceptional service. Relationships form, and customers come back again and again. It's just good business, and sometimes, it should be just that simple.
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Today 9:00 AM - 7:00 PM (Closed now)
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3400 East Black Horse Pike
Haddon Township, NJ 08107
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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Jan 29, 2026
All good . No issues here
Jan 17, 2026
Royal was attentive. I told them what I needed and wanted. They delivered. No hassle, no haggle. Very up front and transparent. If they ever have something that catches your eye, I would recommend seeing these guys.
Jan 5, 2026
Great service, transparent and easy purchase process!
Nov 21, 2025
I had a great experience purchasing my car
Brian Bill and Sean were great! with my purchase
Nov 8, 2025
Max is a great sales person, very helpful, patient hard working, and professional. Eddie was a great help. I recommend “Royal Auto Group” any day.
Oct 16, 2025
Mas was great, entire staff was great. a good experience.
Aug 25, 2025
Ron was excellent.
May 20, 2025
Response from current dealership:
The only reason there were not pictures on website was because the car is not ready for sale it is still going through our thorough recon process....thanks!
I went to this dealership with the full intention of buying a car. The salesman was very nice, but unfortunately, I wasn’t given all the necessary information about the vehicle. There was no discussion about financing options, like how many months I was looking for, and I felt like important details were left out.
I test drove the car and really liked it—it drove great, and I was ready to move forward. Luckily, I decided to take it to my mechanic first. That’s when the real issues came up: a coolant leak, an exhaust leak, water in the trunk, and worst of all, the car had a junkyard engine. I was never told about this, and there’s no documentation showing how many miles are actually on it. The advertised 92k miles is very misleading.
I left disappointed and empty-handed. If the car drops to the $4,000 range, I might reconsider, but as it stands, this experience was a letdown and felt like a waste of time. Thank God for my mechanic
Mar 13, 2025
He was very informative about the van.
Sep 24, 2024
Great and follow-up customers effectively
Jul 31, 2024
Very helpful
Show older dealer reviews 181
Feb 6, 2024
I had the best rep max
Aug 25, 2023
Fast and easy
Jul 17, 2023
Great experience working with Shannon and Ed. I traveled a long way to get there, and they made sure I did not leave disappointed. They did
everything possible to meet at numbers we were all happy with. Highly recommend.
Went to the dealership to look at this Camaro. Went to my bank and got the loan after they gave me the information on the vehicle and got my loan from my bank. I contacted them told them that I got the loan and that I would be there the following weekend. They sold the car to someone else even though they knew that I was getting a loan for this car in particular. They are the absolute worst car dealership in the state of New Jersey. They knew that this was the car that I wanted and no other would do. I kept an open line of communication with Eddie their financial person and moe my salesman. They led me astray and told me to come up with the money she's a dealership and the car would be mine yet they sold it to someone else a week before they told me that. They tried to double up on their deal in case mine didn't come through even though I had called them and told them I got the loan and I was coming up to the dealership to buy my car. They are dishonest and I'll never shop there again
Dec 7, 2022
Response from current dealership:
We understand your disappointment in not being able to get the car you wanted, but a dealership cannot hold a car for almost a month while you attempt to obtain financing. Numerous attempts were made on our part to get financing for you and you did not have the down payment for us or the financing company you were working with on your own. You wanted us to lower our price to match your bank's offer to you - this is something we will not do. A qualified buyer arrived and was able to purchase the vehicle. There was no dishonesty on our part.
Nov 6, 2022
Very Good Customer Service
Aug 5, 2022
Dealership was little late in responding yet very helpful with information requested
BUYER BEWARE!!! The car had a few dents in the front fender which Shannon said he will fix that day. I purchased
the car and left it to be repaired. A couple days later Shannon called me saying it was done. I went to pick up the car
and it was not touched. At that point Shannon said he was going to purchase a new fender and would call me. Now
he just avoids my calls. Shannon even shook my hand while promising me to take care of the problem.
Mar 17, 2022
Response from current dealership:
Please reach out to the dealership and let us know who you are so we can look into the matter. (856)858-7700
We purchased the car, called day before, was reserved for us, we showed up to appointment, test drove, worked with Shannon and Debbie on purchase. Others came in to see this car and they were told we were purchasing no trying to sell out from under us while doing paperwork etc. Great experience.
This is the 3rd dealer advertised a car and they don't have the car or they don't have a key or something else they advertise a car for cheap so they can get you to the dealership to try to sell you a different car
Mar 17, 2022
Response from current dealership:
For the last couple years, used car inventory is in very short supply. Although a vehicle may be on the website, it can be sold minutes after viewing it. Our dealership is selling 3-4 cars a day and lower prices cars tend to go first.
Sep 2, 2021
Super friendly staff, willing to accommodate my needs.
Jul 18, 2021
Pros: The sale process was fast and easy. Kuran was extremely helpful in answering questions and explaining what was needed.
Cons: I didn’t get to drive my car until 3 days after purchase. The air stopped working during the test drive and the car started smoking after sale was completed. Drove there to pick up my car after being told it would be done by noon of that day just to still not have a car.
Overall: Customer service was good while I waited for my car to be serviced. They also allowed me to drive another car while waiting. It was more so about the service department not completely doing their job in the first place. I love my car and it was an excellent price.
May 14, 2021
Good follow up
the men there were very nice but after we test drove the car and he gave us pricing they add a $1300 fee
to the advertised price and call it a wholesale fee. I wouldn't have wasted my time driving to see the car
if I knew the car was $1300 more than the advertised price. The advertised price should be the price of
the car
Mar 15, 2021
Yes they were fabulous...they reached out quick and more then once, unfortunately my work schedule got in the way of me being available BUT they were great
Mar 3, 2021
We was sold a bad car. Nothing but problems after purchased. They so called worked on the car.. then several days later the car was totaled due to brake system failing! Thank God my son and his friends were okay.
Feb 28, 2021
Was not happy with them at all, posted up a price and then when i told them that i was ready to buy there was a $2300 price difference, and I'm not talking about the taxes nor NJDOT fee. So never do business with this place ever.
Mar 3, 2021
Response from current dealership:
Efrain: I have reviewed our communication records that are generated for our sales reps and which are updated by our software with AutoManager. I cannot find a record of your inquiry or visit to the dealership. Would it be possible for us to discuss this further so that we can resolve this negative review to the satisfaction of both parties? I am offering up my personal cell phone and email address: 609-618-2771, russapritchard3@gmail.com. I look forward to discussing this with your further.
Mar 3, 2021
Response from current dealership:
Thank you Calvin for the four star review of Royal Auto Group. We appreciate your mention of one of our most hard working employees. We look forward to being of service again in the future.
Feb 19, 2021
Very friendly staff and extremely helpful!
Mar 3, 2021
Response from current dealership:
Thank you Connie for the five star review! We appreciate your business and the opportunity to be of service. We work hard to live up to our ethos of "Putting Customers First." We look forward to seeing you again.
Feb 9, 2021
Very prompt reply to my initial inquiry, and to my question about engine size. Included their dealership ad on the car, with link to the history. The CarGuru ad said No Accidents, but the linked history indicated there was an accident that disabled the car and required towing. About 3 weeks ago, I asked for specifics as to the damage and repairs, and was told someone else from the dealership would contact me. Have heard nothing since.
Feb 11, 2021
Response from current dealership:
Lori: Thank you for reaching out to Royal Auto Group. I reviewed our communication records regarding your inquiry, and it shows we responded by email multiple times - each time requesting a phone number so we could speak to you directly about your needs and interests. We did not hear back which leads me to believe that perhaps there is an issue with the email address. We value you all business, and we value our digital presence as we work extremely hard to live up to our company ethos of "Putting Customers First.' Would you be willing to call or email me so we can discuss further: 609-618
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Jan 27, 2021
This dealership will work with you! The cars are rated by Cragurus.com as to whether I'm getting a "great deal" or a
bad deal. Royal Auto Group has lots of "great deal" cars selling below the same car offered by competitors. It's a
quick and easy process buying a car and not the 5-6 hour experience I have endured in the past. Strongly
recommend to all car buyers.
Jan 28, 2021
Response from current dealership:
Thank you for your five star rating and your kind words. Yes - we work hard to offer cars for sale at prices below our competition. We appreciate your recognition of such and look forward to being of service with your next car purchase.
Salesman got in touch with me right away and invited me in to drive this and a couple similar vehicles. Great inventory selection and price!
Jan 28, 2021
Response from current dealership:
Thank you for the kind words and five star rating. Royal Auto Group strives to live up to its ethos of "Putting Customers First." We look forward to seeing you again for your next vehicle purchase.
After we left the dealership the check engine light
came on and it was for a timing chain which is
over $2500 to fix, among many other problems,
including stereo that did not work, tire service
light, half inflated tire, no working usb/cigarette
ports, a leak in the seals for windows/doors with
condensation filling the entire inside of car, etc.
They finally allowed me to return the vehicle after i
agree to lose my $500 down payment. I would not
recommend this dealership to anyone.
Jan 7, 2021
Response from current dealership:
Thank you for considering Royal Auto Group for your car purchasing needs. I am not familiar with your buying experience and would like to discuss it further. Would you be willing to email me at russapritchard3@gmail.com so that I can get a better understanding? Thank you.
Jan 5, 2021
Response from current dealership:
Thank you for the five star review!!!
very nice people and maybe sometime will pursue a purchase. actually color was not what i wanted. nice people.
Jan 5, 2021
Response from current dealership:
Thank you for your consideration of Royal Auto Group. We appreciate the kind words regarding our staff and hope you will consider us again when looking for a vehicle.
The prices of the vehicle are pretty good BUT the
when they hit you with the HIDDEN FEES Doc
fees taxes n tags and all of that then prepare for
an extra $3000-3500 on top of whatever price
your looking at ... they say it's not adjustable but
it is because I got a new vehicle for almost less
then half of that
Jan 15, 2021
Response from current dealership:
Dear GM Joe: Thank you for considering Royal Auto Group for a vehicle purchase. Ratings and reviews are critical as to how people see and judge us in the digital world. Thus, we wish to respond directly to your verbiage regarding “HIDDEN FEES.” Your sentence references “Doc fees taxes n tags and all that.” Please be advised that documentation fees such as Title and Registration are charged by the State of New Jersey. Regarding taxes, sales tax is also charged by the State of New Jersey. Royal Auto Group merely collects and remits such directly to the State. These are no
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The price was very competitive when I compared it to the same car at other dealerships. There was no one who came close to Royal Auto’s price for the trim package I wanted. The purchasing process was straight forward, not complicated, and a very pleasant experience. I went on a Saturday, test drove a car, slept on it, and then came back the next business day leaving with my new car! I highly recommend.
Jan 5, 2021
Response from current dealership:
Thank you for your kind words and the four star rating. We look forward to seeing you when considering another vehicle purchase.
I had a great experience. They were courteous, friendly, and worked with me. I bought the 2015 Landover LR4 HSE. Thank You Car Gurus, You Guys are Awesome.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star rating!!! We are pleased you had a great experience and love hearing positive comments about our staff. We work hard to live up to our ethos of "Putting Customers First."
Jan 5, 2021
Response from current dealership:
Thank you for considering Royal Auto Group and the kind words regarding our staff. Hopefully you will consider us again in your car purchasing future!
They got a hold of me ASAP I just wasn't able to get over to see them because of this thing called LIFE, BUT I WISH I COULD HAVE GOTTEN OVER TO SEE THEM!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star rating!!! We hope to see you when considering a vehicle purchase in the future.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star rating and the kind words!!! We work hard to live up to our ethos of "putting customers first." Please keep us in mind for future car purchase!
Aug 6, 2020
Enjoyed the experience went home with the truck
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the four star review and the kind words regarding the buying experience! We work hard to live up to our ethos of "putting customers first." We hope to see you again when considering a vehicle purchase.
Jul 22, 2020
I had an initial quick response.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the four star review and the kind words regarding our timely response. We work hard to live up to our ethos of "putting customers first." We hope to see you again when considering a vehicle purchase.
Dealer responded but never saw sale through . Agent said he was going to get back to me and never did.
Jan 5, 2021
Response from current dealership:
Thank you for considering Royal Auto Group for your car purchasing needs. We are sorry that communication fell through the cracks. That is never our intent as we are in the business of selling cars. We are all human and mistakes do and will happen – perhaps more so during the pandemic when all of our lives have been compounded by further stress and loss. Please know we work very hard to live up to our ethos of “putting customers first.” Our reviews are extremely important to us, and negative reviews are particularly damaging. We wish to discuss this further to see how we can
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Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the four star review and the kind words regarding our timely response. We work hard to live up to our ethos of "putting customers first." We hope to see you again when considering a vehicle purchase.
Jun 27, 2020
Yes I traveled 70 miles however they did not want to lower the dealer fee or price. I liked the truck but they were pushing the extended warranty. I would have buy it if the reduced the fees or price.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the four star review. We appreciate your efforts to evaluate a vehicle in our inventory and are sorry we could not find common ground on a price. We work hard to live up to our ethos of "putting customers first." We hope to see you again when considering a vehicle purchase.
Jun 25, 2020
Great customer service
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review!!! We strive to live up to our ethos of "putting customers first." Hope to see you again when considering a vehicle purchase!!!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the four star review and your kind words regarding our communication! We hope to see you again when considering a vehicle purchase.
The buying experience was awesome!! They took into consideration what I could afford and made it happen. Both Associates were kind and considerate. I have purchased several cars before this car and this was by far my best experience!! Thank you Royal Auto Group.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review and for being a loyal and repeat customer!!! We work hard to live up to our ethos of "putting customers first" and your feedback reinforces we are doing that well. We hope to see you again for your next vehicle purchase!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review!!! We hope to hear from you again when considering the purchase of another vehicle.
Jun 3, 2020
Car was misrepresented in the picture. The car had dings all over it. Looks like it had been in multiple accidents. I made an appointment to see the car. When I got there, it was in the back of the lot under a tree, looks like it hadn't moved forever. The showroom was messy.
Jan 15, 2021
Response from current dealership:
Thank you for your consideration of Royal Auto Group for your vehicle needs. We are sorry that how the car looked in a photograph differed from its appearance on our lot. We make every attempt to photograph cars in neutral sunlight using a high quality digital camera so photographs can be enlarged when a consumer looks at them on a phone, tablet, or computer. In reviewing the date of this review, we had car sales around this exact time and with positive feedback. It is disappointing your experience was not a good one. We would like to discuss with you how we can find a mutually positive outcom
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These people were so so nice and patient. Making an appointment was easy and quick. I
recommend, they have amazing service :)
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your five star review!!! We strive to uphold our ethos of "putting customers first." We hope you will consider us again for your next vehicle purchase.
May 13, 2020
very helpful and courteous. Very eager to do business.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your five star review!!! We strive to uphold our ethos of "putting customers first." We hope you will consider us again for your next vehicle purchase.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your five star review!!! We strive to uphold our ethos of "putting customers first" and your kind words reinforce we are doing that well. We hope you will consider us again for your next vehicle purchase!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your four star review!
Very difficult to get ahold of. Price increased $500 after inquiring. Very odd experience.
Jan 5, 2021
Response from current dealership:
Thank you for your consideration of Royal Auto Group for your vehicle purchase needs. We are sorry your experience did not result in the purchase of a car and take note it occurred at the height of the COVID-19 shutdown when we were operating with limited staff and by appointment only. Our vehicle prices are listed on our website and on a variety of car websites including cargurus.com. We would like to discuss with you your experience and find a mutually positive outcome so that this review can be amended or removed.
May 1, 2020
Excellent
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review!!! We hope to see you again when you consider another vehicle purchase!!!
They were very professional and gotnus the car we wanted. A little higher apr then expected but other then that excellent customer service. I would highly recommend going there for your next vehicle. Also Shannon was exceptional!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review and the kind words!!! We strive to uphold our ethos of "putting customers first" and your feedback demonstrates we are doing that well. We hope you will consider us for your next vehicle purchase.
Feb 6, 2020
Made arrangements to go see the truck and it was sold without notifying us. Not a big deal however we drove there to see that specific truck. Just wasted an hour and fuel
Jan 5, 2021
Response from current dealership:
Thank you for considering Royal Auto Group for a vehicle purchase. Ratings and reviews are critical as to how people see and judge us in the digital world. We are sorry if there was a miscommunication that resulted in a vehicle being sold prior to your arrival. Unfortunately, people tell us all the time they are on their way to see a vehicle and never come. That makes it hard for people like yourself who do follow through. We also have multiple sales representatives selling out of our inventory. We wish to discuss this experience with you to see how we can find a mutually positive outcome that
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I purchased the car shown. The vehicle was exactly as depicted. Royal Auto Group was friendly and very helpful.
They have two locations and that caused a little confusion. I was directed to the wrong location where they had two Kia Sedonas, but not the one I was interested in.
I was given directions to the correct lot which was about a half hour away by car. Within a few short moments of my arrival, I was test driving this wonderful auto.
I agreed to purchase the car and brought my checkbook the next day. The price was about $1000 above than the advertised price which almost broke the deal. I was told that this additional cost included for new tires, rotors, and brakes. They said this is their standard package on their cars.
I am delighted with this car. The new items claimed to be done were obviously installed. They were fair and honest. This was the best buying experience I ever had and I will purchase my next vehicle from this excellent auto dealer.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your five star review and your kind words!!! We strive to live up to our ethos of "putting customers first" and your feedback demonstrated we are doing such well. We look forward to seeing you for your next vehicle purchase!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your five star review and your kind words!!! We strive to live up to our ethos of "putting customers first" and your feedback demonstrated we are doing such well. We hope to see you for your next vehicle purchase!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for your five star review and your kind words!!! We strive to live up to our ethos of "putting customers first" and your feedback demonstrated we are doing such well. We hope to see you for your next vehicle purchase!
Nov 13, 2019
It was quick and satisfying experience
Nov 15, 2019
Response from current dealership:
It was a pleasure working with you! Enjoy your new car and thank you for your business
Oct 30, 2019
I corresponded with royal auto group numerous times and set up to see the vehicle. I drove 4 hours(2 hours both ways) and had my husband take off work early so we could drive it home only to find out when we got there that the vehicle was sold the previous night. Since I sent a reminder message the day of my appointment the dealership could have at least contacted me to let me know that it was sold. It is also still listed on your website. Very poor business
Oct 30, 2019
Response from current dealership:
The customer emailed an employee who was off yesterday so no one could access the email. Common sense would suggest that the customer should have called before they made such a trip anyway to confirm it wasn't being sold at the same time. The customer also did not provide a phone number for communication anyway.
Oct 25, 2019
They responded promptly and kept me informed. They contacted me when it sold before I could get to dealership which saved me a trip.
Oct 25, 2019
Response from current dealership:
We are working hard on being respectful of a customer's time and requests. Thank you for acknowledging our efforts and we hope to do business with you in the future. Please let us know if we can help you locate a car.
Sep 19, 2019
Max and Mustafa were great! I called to tell them I was coming to look at a car ,they had the car ready when I got there. l took a test drive the price was exactly what they told me it was on the phone no BS. I was in and out in about one hour driving my new car. The best experience I’ve ever had buying a vehicle and Ive probably bought over 20 in my life.
Sep 19, 2019
Response from current dealership:
Thank you for your business and the kind words. Enjoy your new car!
Aug 23, 2019
Great vehicles. Very good pricing . Very friendly. Definitely recommend
Oct 1, 2019
Response from current dealership:
Thank you Max!
Aug 23, 2019
I must say it sure does feel like a family in there. My first contact was with Max, he was very helpful ! Though i thought he was going to be my
sales person, and when I was introduced to Shannon i thought to myself this is going to be like every other dealer where you get bounced
around from person to person, because they have information to hide. I was surprised to see the team work put into my purchase. They were
not competing to make every dollar but working together to get me the best deal ! Thank you Royal Auto Team ! And Thank you Debbie for
getting me the best financing ! I will definitely be back !!
Oct 1, 2019
Response from current dealership:
Thank you!!
Aug 10, 2019
Price listed to get you in is not actual price. Re-conditioning fee of $1000 is added when you choose to purchase. Shady business practice - read other reviews, they’re not lying!
Jan 5, 2021
Response from current dealership:
Thank you for your consideration of Royal Auto Group for the purchase of a vehicle. We are not exactly sure to which you are referring, but all fees are noted in a Disclaimer below each vehicle on the Internet. We would like to discuss your experience so that we can find a mutually positive outcome to remedy this negative review with an amendment or removal.
Initial correspondence was random and directed to several different people. One salesman tried to get me interested in different cars eventhough I'm only looking for one kind of car. I finally reached another who was polite and explained the situation better, but its curious why a listing would be posted for over 100 days and not have a price/pictures and apparently still be in 'Intake'. The intial contact was very confusing.
If it gets better, I willl update.
Jan 5, 2021
Response from current dealership:
Thank you for considering Royal Auto Group for your vehicle purchase. We are sorry that initial communication with our sales staff did not work out to a positive outcome in selling you the vehicle you desired. We wish to discuss this experience with you further to see how we can find a mutually positive outcome to remedy this review with either an amended review or removal.
Jun 24, 2019
Great about following up
Jun 25, 2019
Response from current dealership:
Thank you for your nice review!
I was treated like a second-class citizen. I was charged $1,500 for not financing with the company. I was charged $1,500 dealer prep. And that was after they found out I have an internet price of $1,500. I had the check and the money in my pocket to pay for the vehicle. They lost out on the sale
Jan 15, 2021
Response from current dealership:
Thank you for your consideration of Royal Auto Group for your vehicle purchasing needs. Ratings and reviews are critical as to how people see and judge us in the digital world. Thus, we wish to respond directly to your verbiage of "charged $1,500 for not financing with the company." Royal Auto Group does not offer financing, but does have relationships with local and national banks to assist with the financing process. We strive to live up to our ethos of "putting customers first" and wish to discuss your experience further to see how we can achieve a mutually positive outc
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Jun 9, 2019
good
Jan 5, 2021
Response from current dealership:
Thank you from Royal auto Group for your five star review!!! We hope to see you again for your next vehicle purchase.
May 30, 2019
Very accommodating and friendly. Lots of choices for the vehicle I wanted.
May 30, 2019
Response from current dealership:
It was a pleasure working with you!
Very professional did their best to make my deal with my trade in. No games just numbers, and doing what they could to get me in new van at number I asked for, which they were able to do. Chris salesmen and Frank manager we’re both very helpful and listened to what I wanted, now if they could get my wife happy with deal, I know there is no one out there working harder at making things happen. I would recommend these guys over any of the car dealers I have been to, and that is a lot of dealers, have had many vehicles over the years business and pleasure. Thank you for just being easy to work with, from having vehicle in listing exactly as it appeared, test drive ready by myself, and accommodating my little time to stay at dealership, you do not know how rare that is!
May 20, 2019
Response from current dealership:
We are so happy to be working with you and hope we can make your wife happy too! Let us know what we can do for you!
May 17, 2019
Great service with fast financing . Happy with my purchase from this dealership.
May 20, 2019
Response from current dealership:
Thank you for your nice review!
Great experience at Royal Auto Group, found the perfect car, will definitely go back when ready to purchase a car for my kids! Eddie and
John worked so hard to get us the best interest rate with not so good credit! Didn't lie to us just to get our business like other used car dealers
we had experienced. Would definitely recommend you try Royal Auto Group if looking for a used car, you won't be disappointed!
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review and the kind words!!! We strive to uphold our ethos of "putting customers first" and your feedback demonstrates we are doing it well. We hope to see you for your next vehicle purchase!
Very friendly and helpful , goes above and beyond , thank you ! I would highly recommend to all
May 11, 2019
Response from current dealership:
We enjoyed doing business with you! Thank you!
May 3, 2019
It was nice the dealer had contacted me but unfortunately the Mercedes had been sold.
May 9, 2019
Response from current dealership:
Sorry the Mercedes was sold but please let us know if we have anything else you would like or can help find the right car!
Apr 28, 2019
Excellent people
May 3, 2019
Response from current dealership:
Thank you for the kind words!
Apr 20, 2019
very friendly we were early for the appointment and the took us with no problem. moe and john were very helpful. they explained everything.
they have very nice ,clean cars here.
May 2, 2019
Response from current dealership:
Thank you for your business!
Bernard called me very attentative to my desires ...great experience ..ended up purchasing another vehicle...thumbs up to Bernard and Shannon
Apr 10, 2019
Response from current dealership:
Thank you for the kind words about Bernard and Shannon. They are a true asset! We appreciate your business and wish you well with your purchase!
Apr 5, 2019
Eddie the salesman was great. Helped me out tremendously and got me into a good car with a nice price especially with my credit score
Apr 10, 2019
Response from current dealership:
We are so happy to hear about the great job Eddie did to help you. Thank you for your purchase!
Salesman was nice and no high pressure sales pitch, but he did not know much about the car. From the dealership perspective,
they low-balled the asking price to get me in and then alerted me to $1,200 in dealership recon fees and was vague about other
fees. That's poor business model.
Mar 20, 2019
Response from current dealership:
We appreciate your feedback and are sorry that information on the car and price was not explained. Please contact our management team to clarify and see if we are able to earn your business. (856)858-7700
Feb 23, 2019
Form yeh initial
contact from the
dealer, Mohammed
was great!!! He was
very informative and
helpful. Going to the
dealership everyone
was just as firstly
and helpful. I have
never walked into a
dealership and leave
with a car in less
then 2 hours. They
were fast, efficient,
prices are
reasonable, and
they have off a very
caring vibe.
Everyone there who
helped us purchase
our truck was truly
helpful and a class
act. Thank you
again, looking
forward to doing
more business with
you all again.
Feb 26, 2019
Response from current dealership:
We really enjoyed meeting you and your family! Thank you so much for your purchase.
Feb 22, 2019
When I first went in it seemed like it was going to be an impossible task. But 3 very patient hours later lol they got me approved and on my way! Thank you royal auto!
Feb 26, 2019
Response from current dealership:
Congratulations on your purchase and thank you for your business!!
Feb 14, 2019
Very helpful. Made sure I’ve done everything correctly and even gave me a free detailing. All of the workers are very respectful.
Feb 14, 2019
Response from current dealership:
Thank you and enjoy your new purchase!
Jan 30, 2019
Car pictures very carefully cropped not to show damage to interior or replacement parts in engine
Feb 14, 2019
Response from current dealership:
I wanted to address your critique of our vehicle and let you know that we post numerous photos of each vehicle, but if you were looking for specific details that weren't shown, we would have been happy to fully disclose any concerns you voiced over the phone before you took such a drive. Bear in mind this is a 2006 vehicle with well over 100k miles! We do have many much newer vehicles in great condition as well! Thank you.
This is now the second car I bought from them. Would definitely recommend them to anyone
Jan 24, 2019
Response from current dealership:
Thank you for your repeat business. Enjoy your new car!
BEWARE... Dealer tried to add 1600.00 in
bogus fees...
Advertised car at fair market value...
But wanted buyer to pay 1200.00 in dealer
prep fee for a used car
Jan 5, 2021
Response from current dealership:
Thank you for your consideration of Royal Auto Group for your vehicle purchase needs. Ratings and reviews are critical as to how people see and judge us in the digital world. Thus, we wish to respond directly to your verbiage regarding “bogus fees.” Please be advised that documentation fees such as Title and Registration are charged by the State of New Jersey. Regarding taxes, sales tax is also charged by the State of New Jersey. Royal Auto Group merely collects and remits such directly to the State. These are not hidden fees, but laws of the State of New Jersey. Royal Auto Group c
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Jan 16, 2019
I communicated with this dealer over email. They were very informative and willing to assist me during the purchasing process.
Jan 16, 2019
Response from current dealership:
Thank you Jeff! We appreciate business!
I came in with a strict budget and very little hope. The team at Royal was patient and kind from the moment I walked in the door and helped me find a vehicle that was safe, affordable and more than exceeded my expectations. I am fully confident in saying this experience was second to none and I am eternally grateful for Shannon, Bill and the entire team. After going through several dealerships over months on end I am glad I didn't give up and went to Royal. I'll never go anywhere else. Ask for Shannon!
Jan 11, 2019
Response from current dealership:
Congratulations on your purchase - we were so happy to see you in your new car! Thank you for your business!
The service I experienced was parallel to none. John,Shannon,Debbie,and the rest of the staff made the auto financing process very simple amd comfortable . They worked their hardest to provide satisfaction in obtaining my new vehicle. Would recommend to anyone.
Jan 9, 2019
Response from current dealership:
Thank you for the kind words. We really appreciate your business. Enjoy your new car!
Dec 6, 2018
Bought the Car 9 out 10
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review!!! We hope to see you again for your next vehicle purchase!!!
Nov 27, 2018
Yes, I got a return phone call.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review!!! We hope to see you again for your next vehicle purchase!!!
Nov 4, 2018
They were available to answer our questions.
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the four star review!!! We hope to see you again for your next vehicle purchase!!!
Oct 31, 2018
Great car
Jan 5, 2021
Response from current dealership:
Thank you from Royal Auto Group for the five star review!!! We hope to see you again for your next vehicle purchase!!!
Aug 22, 2018
Very friendly and very helpful
The price listed was not honored at the dealership. They wanted to add 900
for work they had done on it. Then they added excessive additional charges
making the final price 2000 above what was listed on Cargurus. It was a
very unpleasant experience all around. I would not recommend this
dealership
I would love to thank Debbie Iannelli for her time and energy she took to
accommodate her schedule to meet with me! Debbie is a true professional
and she is kind and friendly as well! I corresponded with Debbie per email
and also by phone. when I spoke to her it was as if she knew all of my life!
I did not have the pleasure to meet her as scheduled due to a family
emergency came up! I really enjoyed every contact with Debbie and her
honesty. " She is a Jewel".
May 25, 2018
They responded right away to my e mail.
Apr 14, 2018
Bill, Shannon and John were great to work with. We purchased the car we wanted within 24 hours of locating it on Cargurus and the process was simple and friendly. Bill Levin uses a soft sell approach and didn’t pressure or up sell us with dealer options we didn’t want. I plan to contact Royal Auto for my next car purchase and highly recommend them to anyone looking for a car.
Apr 7, 2018
Pleasant
Mar 21, 2018
Horrible reviews and they were right. The car being sold was priced higher than other car lots with newer versions of the same thing and it didnt sound great when turned on
Mar 7, 2018
The vehicle I was interested in had been sold. The agent is keeping an eye
out for me
Feb 6, 2018
They responded quickly and were very helpful
Feb 8, 2018
Response from current dealership:
Thank you Sean! It's our pleasure to work with you.
Very nice people but they were short on staff to accommodate the amount of customers coming in. They added about $1000 to the original price, which I had to negotiate to get a good deal.
Feb 5, 2018
Response from current dealership:
Thank you for your business! This flu epidemic is taking on toll on us too, but we appreciate your patience and feedback!
Feb 5, 2018
Response from current dealership:
Thank you for the kind words and hopefully we'll do business in the future.
Feb 5, 2018
Response from current dealership:
We appreciate having you as a customer and make it a routine to explain all costs upfront. Please feel free to contact us with any concerns or questions for clarification.
Dec 11, 2017
Friendly and helpful. Probably will buy their car.
Feb 5, 2018
Response from current dealership:
Thank you!
Nov 29, 2017
Very professional, very warm, and approachable group of people! Helped my wife and I purchase a great deal on a 2017 Dodge Durango. I will very strongly refer anyone I know to them for their excellent service and hard to beat prices. Ben Gascot and Yassir are highly knowledgeable about their inventory and treat you with respect and will try to work with you to get you what you want. We have no regrets!
Feb 5, 2018
Response from current dealership:
Thank you and your wife for your business!
Nov 25, 2017
in the process of working with them now. communication so far so good.
Feb 5, 2018
Response from current dealership:
Thank you!
Royal Auto has been a pleasure to do business with thus far...Incredibly friendly and professional. I will definitely come back when I am in need of another car
Feb 5, 2018
Response from current dealership:
We look forward to seeing you again! Thank you for your business!
Nov 6, 2017
Pleasant customer service
Feb 5, 2018
Response from current dealership:
Thank you for the kind words!
They were very helpful, friendly and courteous. They answered all our questions. Didn't mind taking out the time to help us buy the car we wanted.
Feb 5, 2018
Response from current dealership:
Thank you for the kind word - we appreciate having you as a customer!
Oct 15, 2017
Great customer service, good people
Feb 5, 2018
Response from current dealership:
Thank you!
Oct 13, 2017
I requested a Carfax twice - once in a form provided CarGurus and a second
time after receiving an email from Royal. I never received one.
Feb 5, 2018
Response from current dealership:
We apologize for the miscommunication but appreciate your feedback - we have taken steps to correct this matter.
Loved loved loved this dealer! They got me into my dream car very quickly and very easily! They were very honest and very promising! I’ll send every one there!
Feb 5, 2018
Response from current dealership:
What a wonderful review! Thank you so much and referrals are always appreciated!
Sep 14, 2017
The dealer lied with a bait and switch the day I went down to look at
vehicle. I took a screen shot of the vehicle and price which was $6,172
when i got there the price grew to current price of $6,872 and they said I
was mistaken the price was always $6,872. Little did they know I captured
a screen shot before I went down and sent them a nice text message with
the actual price of $6,172. They also wanted to add a dealer prep fee of
$1,450 which they didn't tell me over the phone.
This place makes, shady car dealers seem reputable, sales man was cool.
Feb 5, 2018
Response from current dealership:
We're sorry for your bad experience but are using customer feedback to make positive changes.
Aug 26, 2017
This is very simple. ......the price was 10,441. I was informed there is a dealers prep fee. (I informed as we started talking I was not buying a car today, just looking) I asked what the dealers prep fee was? I was told when I was ready to buy they woudl tell me. How can I be ready if I do not know the price of the car. .............................................salesman was a nice guy but instructions came from management. I would stay away..............................
Feb 5, 2018
Response from current dealership:
Thank you for considering us during your car shopping process. Feel free to reach out for dealer fee clarification.
Aug 22, 2017
They was great with the way they helped me information wise.
Feb 5, 2018
Response from current dealership:
Glad to help!
Feb 5, 2018
Response from current dealership:
Thank you.
Apr 24, 2017
I was contacted promptly by a sales agent and arranged for a test drive. Looking forward to seeing the car.
Apr 7, 2017
The price for the vehicle bumped to 2k more, Some prep Charges apparently.
It's a pure click and bait. No negotiation room at all. We ended up buying a
better vehicle, cheaper price, Lesser mileage, from Mazda dealers
themselves. Yasir was the guy who was dealing with us.
Mar 31, 2017
Royal auto group is a very well organized car dealetship
with amazing prices and deals.. after 3 months of
looking for my first car I found royal auto and found a
2013 Hyundai sonata 2.0t in their inventory that I know
own and now very happy with. The people at royal auto
are very nice and kind people. Theyre very
straightforward and honest with all their clients. They
also go out of there way to help out every customer that
walks in there dealership. The moral of this review is
that I would highly recommended royal auto group to
anyone because of its great service I have experienced
with them. And I would like to give a special shout out
to Dave Hiatt and Bill Levin!
Mar 22, 2017
Good experience
Feb 23, 2017
Very quick to respond by text and email, but when I showed up to take a test drive the person I talked to wasn't there and the other person who was there was of very little help.
Feb 16, 2017
Fast response to questions, their prep fees are a bit high
Nov 22, 2016
They responded quickly and got us a great deal - we didn't have to wait around all day.
The car is not shown as advertised. The color of the car was brown NOT GUN METAL GREY. manager came off as a sleazy salesman. Glad I walked away from negotiating. He tried to rip me me off by attempting to add an additional 1500 job for something that was not needed at 54k miles. His logic was that the car needed it and I should be responsible for paying that. He can try that nonsense with a first time auto buyer.
Nov 18, 2016
One contact with promised to get back to me. Never did after I sent additional request via email.
Nov 3, 2016
Great people, very pleasant experience!
Oct 21, 2016
Nice people. Nice cars. Not your typical used car dealer
Sep 20, 2016
Brought vehicle very friend and helpful staff, best car buying experience yet.
Sep 6, 2016
Salesman called to discuss, he didn't know anything about the vehicle. I
told him where I saw the vehicle advertised, and asked for his best price.
He had his manager call me... The manager's English was horrible and I
again asked him to send me a quote on his best price. He sent me a quote
with a price of $51,936 (over a grand more than on your website) and then
even though I was out of state started to add all kids of additional local and
state charges. They really were horrible to deal with.
Sep 3, 2016
Even though I didn't purchase a car.Great staff,followed up in a timely manner. If and when I'm ready to get a new car I will give them a call.
Aug 21, 2016
Quick response all sales reps call you back immediately...
Jul 19, 2016
Comfortable cant wait to the weekend.... Nice
place dont let the big cars infront fool you
Jun 2, 2016
The dealer contacted me right away.
Mar 14, 2016
Great communication
Mar 12, 2016
They contacted us promptly but
we had already found a vehicle to
purchase elsewhere.
Mar 2, 2016
Took the time to talk and had the
answers before I asked the questions.
Feb 13, 2016
called me. I called back with
questions on vehicle. they didnt
know answers so said they would
call me right back. they never did.
Feb 1, 2016
Way overpriced car with scratches and gashes.
Nov 10, 2015
the car was not in their inventory. They didn't even called me to
tell me so. unacceptable.
Nov 5, 2015
First rate.
Nov 4, 2015
Purchased vehicle. Waiting for
dealership to follow up on
sending missing jack cover.
Overall good experience.
Typical friendly dealership. Ask about dealership
fees 1st! We drove across the state after being
assured of no additional dealership fees only to
discover at least $1,500 in additional dealership fees.
Sep 5, 2015
Response from current dealership:
Good Morning, This is Bill Levin, I am the General Manager of Royal Auto. I am not sure if you are reviewing the correct dealership. I have checked our records and cannot seem to find you name.
However, if you feel that we have treated you unfairly please call me direct at 609-877-5500 and I will be happy to discuss any issues you might have.
Thank you
However, if you feel that we have treated you unfairly please call me direct at 609-877-5500 and I will be happy to discuss any issues you might have.
Thank you
Feb 9, 2014
The pictures didn't match the vehicle description and the vehicle I
was inquiring about was sold.
Dec 20, 2013
Good follow up
Sep 17, 2013
Very pleasant car buying experience. My salesman, Dan Brusha, was very professional. I emailed him on a Monday, received and immediate response, and had my 2010 in my driveway on Saturday. I would highly recommend this dealership.
Aug 18, 2013
The salesman was nice. The owners were rude.
May 16, 2013
Dealer sent email in response to my inquiry
Nov 20, 2012
Dealer is only out for his own interest. He sold the car that I wanted to
purchase about a hour before I arrived. he knew I was coming with the
money in hand.. And he still sold it..
Sep 16, 2012
Dealer was not honest in dealings. When asked if vehicle had been
serviced (changed brake pads, oil, ext.) he assured me that every vehicle
he took in gets serviced right away. After purchasing vehicle I brought it to
my mechanic to have it checked and he showed me that no service what
so ever had been done to the vehicle. I would not recommend anyone to
deal with this dealer.
Sep 13, 2012
The salesperson was very responsive. The deal did not work out though.
Aug 15, 2012
Had nothing but a pleasant time working out the deal on this car.Would buy from them again no problem!