Rodman Ford Sales

They got right back to me with additional information on the truck and offered to meet whenever was best for me. Sales team is highly recommended for above average response time.

sent me an email once, when I tried to schedule a test drive I got no response.

So I contacted this car but it was still being loaned even though they told me it would be back the next day. It still was not there when I went in the afternoon. It came back late afternoon that day I had an appointment. I went and looked at another car on the lot that was a little more money and less miles. Took it for a test drive and fell in love with the car. Kinda glad the silver was not there. I went for the black one instead. I am very happy with this vehicle. Dealers anywhere now do not negotiate as they used to on prices. That is the sale and the final sale. This was the only down fall about my experience.

Being interested in a red 2019 Ford F-250, I emailed and asked for undercarriage pictures but, to only receive a picture of the back of a drivers license. It was not a good experience for someone willing to travel from out of state to buy a truck.

Bruce was very friendly and new a Lot of answers

Nice inventory

Fast response, low pressure sales. Very pleasant to work with.

made appointment for Friday at 4pm. Was not sure where I was suppose to meet the salesman so sent him an email letting him know I was there. Did not hear anything from him so I walked up the stairs to the showroom. Where I sat for 10 minutes no one showed so then I called the front desk (I was sitting about 30 feet from the receptionist who answered the phone and never acknowledged my existence) she put me through to the salesman who did not answer and I left a message. He never showed and I sat there for another 35 minutes with the receptionist never asking me who I was waiting for. Also at least 5 different salesmen walked around the area and none of them asked if they could help me. Well at 5:15 pm I got up and went home. Could not catch up with salesman on Saturday, so made arrangement to meet on Wed. He called on Tuesday night to let me know the dealership did not want to sell the car because it had too many issues and was wholesaling it the auction.

Answered my question, bought the truck

Prompt response about the car I was inquiring about. Found a car on my own.

Very friendly and helpful. Not able to agree on a price! I'm a possible out of state buyer. If I was able to visit dealer and negotiate in person we might have made a deal! The deciding point was price point with shipping cost!

Very professional

I spent several months looking for a Lincoln MKC for my wife. As I was looking here in Ct dealers were raising there prices. I found exactly what we were looking for at Rodman Ford in Foxboro. First made contact with Jordan and was told car still available, put me with Bruce when I arrived and the whole process went smoothly, car was already conditioned when we first tested it. Was worth the drive.

They listed a truck that was exactly what I was looking for. Unfortunately they listed the truck before they looked at it and called me back days later to say the truck is going to the auction. They wasted a lot of my time and did not communicate back to me until they wanted to sell me something else. Not a good experience.

Was a pretty good experience all around.

Bruce was great!!!!!!

Well done, answered all my questions and it was an easy purchase.

MATT and NARDI were very professional, during the transaction! i felt no pressure dealing with them at all. i later found out that NARDI, the GENERAL MANAGER, was let go, and that believe me, broke my heart. all my life, i have felt uncomfortable dealing with salesmen, at dealerships, as most are real pushy, and that is what makes me very uncomfortable. NOT SO with MATT and NARDI! in my mind, i thought that RODMAN FORD, should be very honored to have MATT and NARDI as associates, working together, to make car and truck sales, at RODMAN FORD a pleasure for their customers! who ever replaces NARDI, as GENERAL MANAGER AT RODMAN, treats customers with the kindness and respect that NARDI treated me. he certainly took away the sour taste, that i have had dealing with GENERAL MANAGERS, through out my many years of purchasing vehicles at dealerships.

Very quick email response

They Would not allow me to negotiate the price down even one penny, and I’m noticing it now on the website listed as approximately $900 more. I guess now having it at $37,800 they have about $900 to play with now ito negotiate with the next guy

Very happy with the purchase of this car. This was purchased for my son. Bruce our salesman was terrific he took the time to explain the functions of the car to my son. Would definitely purchase here again great deal and great job thanks

They put fleet prices on CarGurus. Don’t wastes your time with them when you see a good deal! The price listed was for fleet customer. When asked about vehicle I was given a higher number than what was listed because it was a fleet price.

Very good communication during inquiry. I was unable to schedule a test drive on vehicle as it was sold to auction unbeknownst to customer care professional who I was communicating with. Still, I appreciated the prompt response by customer care professional.

Wonderful experience... walked us through it all, never felt pressed, a very comfortable and pleasing experience. I would definitely search for my next vehicle there. ..

The dealership was really nice, the people I dealt with were extremely helpful and nice especially my salesman Bruce. I would definately refer friends and family to Bruce and the Rodman ford team.

Great car, Great Price, I just arrived too late and car was sold.

The experience was not what I wanted the printed and advertised price was not even close to what they ended up quoting me. Price went up close to 4K.

COVID may have played a part but Jordan Rodman was horrible salesman. I was purchasing from California and had to call several times to find out that 80% of the staff had been laid off. They had 24K of my money and demanded additional 3K to process final purchase before even viewing and test driving the vehicle. Horrible customer service. Had to constantly contact them to get status updates. They made no effort to create a good customer relationship. Jordan was very rude and had no customer service skills. Had to put tremendous amount of pressure to get my money back. Watch for bait and switch tactics.

Good shop

Could have been 5 star experience. But I feel the picture advertising a 7year 100,000 mile warranty is a bit misleading. I didnt find out that the warranty is that from the original purchase date when the vehicle was new till I had purchased the truck for cash and was signing the paperwork. I was told during the test drive that it would be honored from my purchase and the current miles (just over 95,000) on the truck. I still bought the truck but I feel this was a bit of a bait and switch since I was offered a different extended warranty at a cost of an additional $2000. I still bought the truck but I am not happy with that misleading enticement.

Excellent experience. Down to earth, good people. Highly recommend!!

Deceptive in the description. It is not an EcoBoost premium but a base model. No leather seating or other items in their description.

Working with Rodman Ford has been one of the best car buying experiences I’ve ever had. From salesman to financing it has been a pleasure.

Called right away

Immediate reply to my email and a follow up too

Nice place. Didn't have the car I wanted

What started out as a bad experience because of poor office communication with us traveling 2 1/2 hours to Rodman, twice, to view a 2018 Expedition only to find it sold, ultimately turned out quite positive. Salesman Matt Deleo along with his associate Tammy Ludwig turned what could have been a negative experience into a pleasant and most memorable car buying experience. In the end, we ended up with another 2018 Expedition more to our liking and they both went out of their way to deliver the vehicle to us 140 miles away!

Unhappy I went to Rodman to buy. I had checkbook, old registration, plates, insurance.cert.( drove an hour) After waiting 1/2 hour for my appointment I was told the" rules ": 1/2 tank of gas No floor mats No cosmetic repairs $880 more than the on line price WUWT I notice that the price is lowered to below that now Warranty only good if serviced there

Called quickly , car had deposit but took time to call

Dealer responded very quickly although we could not work to an agreeable price.

Excellent experience all around. I highly recommend Rodman ford

Great experience, great people treated very well.

So far so good. Hoping to stop by this weekend to close the deal.

I got there and the interior of the used car was DIRTY!! They were selling the car AS IS!! they never mentioned this to me the that over the phone, then I asked if they would repair what was needed in order to make the car ready for inspection they replied no, that they were selling it as is, and wouldn't even budge on price. The car had a sticker on it that said " this car has been placed through our inception" which was false!. This Makes you wonder if they even inspect the car before they place it on sale.

I felt miss lead by them. Car was unavailable for test drive and salesperson seamed uninterested in dealing with me.

Utmost professional

We had a good experience at Rodman Ford in Foxboro. The people were friendly and always willing to help with any of our needs.

Rodman was very responsive! I visited the dealership and was greeted by Marco. Great customer service and follow-up!

Contacted me right away, couldn’t make a deal

Dealer replied a few times right away but I had already purchased a vehicle.

Responded quickly. I didn't like the fact that they had few photos and the mileage wasn't posted up front. But they were quick to respond and professional.

Great service

After prodding they did answer my questions. It took three attempts to get an answer to three questions, which were eventually answered. This is a typical tactic used by auto salespeople who are trying to avoid answering uncomfortable questions.

Great experience. We’ve been looking at Cadillac Escalades for a while and saw that Rodman had one. Made an appointment and was greeted by Dave Cross. Turned out the one in the picture was not the one for sale, and initially the color combination was not to my liking. We did a short test drive and on a uneven stretch of road, the car wandered a bit. Was fine on a smooth road. Dave said alignment would be included. We talked numbers for a while with Dave and Charlie the sales manager to see if we could make this work. My wife and I left leaving with the promise to get back to them in a few hours with our decision if we could make the car and payments fit our window. A few hours later after a few phone calls, I gave Dave my credit card number for a deposit. Most people, me included, dread car buying, but due to the low pressure of Dave and Charlie, this was fun. Rodman addressed the wandering problem by installing 2 brand new 22 inch tires!! Highly recommend Rodman

After making an appointment I traveled the hour there, only to be told the truck didn’t exist.

Excellent attention given to me.

Great experience! Straight forward, no pressure, no games.

Dealer called and explained that the Ford was just sold. She asked if I wanted to see any other car that were just traded in.

Salesperson could not help me unless I came into the dealership to speak with the sales manager. Not helpful at all. Have moved on.

The vehicle was sold but Samantha has been helping me look for another vehicle that fits my needs she is very helpful

Responded very quickly and although that vehicle was no longer available they were interested in helping find what I want!

Responded promptly and professionally.

Quick to respond and super nice people

Scott B and the entire staff made this van purchase an actual pleasure and without the stress often associated with a purchase. Highly recommend this dealership.

They contacted me right away.

responsive

I requested a quote and I received one very quickly. I wasn't thrilled with the asking price (almost 40K over MSRP), but I appreciated the timeliness of Rodman Ford's response.

My sales rep was very good, no pressure and I was satisfied with the process of purchasing my vehicle. I would go back to Rodman Ford again and refer friends there.

I didn't need to do business with them but their emails were very considerate.

Salesman great but Car did not have the options required

Purchased vehicle I was impressed with the quality of the vehicle and the work the service department is doing also Marco was excellent.thank you for finding my vehicle

Was a complete waste of time. I had signed up to be notified about price drops and was called within 15 seconds (LITERALLY 15 SECONDS). The gentleman I spoke with (Dillon) asked if I wanted to come look at this vehicle. I told him I was only interested if I could get a good deal as I was kinda cheap (yes those were my words) and he said no problem I should come down and see HIM as it's the end of the month. When my husband and I got there we were told that Dillon only sets online appointments and I would be dealing with Chris. As an fyi I got 2 calls within 10 minutes from Dillon to see if I was coming down when I was on my way. That was a little annoying but fine. Chris walked us out to the Avalanche where we looked at it for 30 seconds and asked if I was going to trade anything. I was thinking of getting rid of my 1990 Corvette convertible (I had brought the car AND title with me) where he looked at me incredulously and asked if my trade was a must do condition to purchase as I would only get hundreds or a thousand as trade (it's in VERY good condition with low miles). I said no it's not, so he then went thru the robotic steps of marching us back inside, making a copy of my license, then going for a very quiet test drive (he offered no useful equipment info unless I asked about something specific). We got back to the dealership, went to his desk, and he asked what we thought. We loved the truck and were interested in purchasing it. Before talking about anything else he wanted to know about credit history, down payments, etc. I finally stopped him and said that all depends on selling price (I was looking to be close to 30k). This is when he informed me (with not just a little disdain) that Rodman Ford is a one price selling experience. What he didn't realize is that I sold cars for years and understand how things work. While they may have a fairly inflexible sticker price, there is always flexibility with a trade- especially when a dealership will get the financing and extended warranty purchase which I had told Dillon over the phone I would do if I got a really good deal. Anyway I explained to him that there was an almost identical vehicle at a dealership next door to where I work in my hometown that was similar money to his but with a brand new plow on it and only 14000 miles (his truck is just shy of 50000 miles). He said he would go see what he could do with his manager and was gone almost 15 minutes. When he came back he was holding his phone up and asked me if the picture he had on his phone was the truck with the plow. I said yes and that's when he went into a 5 minute spiel about it not even being close to the same truck and I was crazy to come up with 30k as an offer. I told him maybe I was but after looking around felt they were high on their price. I also re-stated that the truck local to where we live (Lowell which was a 90 minute drive from in rush hour traffic) was the same as Rodman's. At this point I asked him what his manager said and it turns out he didn't even talk to him yet. He excused himself to go see what he could do, came back and said the manager was going to graciously take off $300. After a couple of scornful minutes from Chris over what we wanted to spend and our supposed mistake over the Avalanche in Lowell with the plow, we left. It was a COMPLETE waste of our time, but ONLY because it was never stated that the price was the price. I wouldn't have wasted our time OR THEIR'S if it was even hinted at that there was almost no room to discount, yet I was VERY clear with Dillon about my cheapness (my exact words to him) when we spoke over the phone. By the way I took pictures of the Avalanche with the plow and have not gotten around to sending them to Chris- it IS a Black Diamond Edition just like their's except an LT and not an LTZ. They would almost have to pay me to make me interested in purchasing this truck from them now. Did I mention that they have been trying to sell this thing for over 3 months? Good luck!

excellent experience. the dealership work hard , open and honest and respectful salesman was great

Dealer was very helpful and good at responding quickly.

Very poor experience. They invited me to test drive a used car that was in terrible condition. To make matters worst they called me back to tell me the car went out to auction. Why invite me to the dealership?

Tried to bait me in with a car that they didn't even have. I was assured over and over it was there, and had an appointment in the morning to come look at it. I drove an hour down to Foxboro to be there first thing in the AM when they opened. 15 minutes before my appointment, they call and tell me the car was sold previously, but they have other cars they can show me... 2 days later, the car listing was back up on their website. I contacted them, asking why, and if it was a bait car, and they ignored my email.

Good service car are priced to sell , bought a car and I would go back

very courteous and professional would do business there again

Quick response

Overall my experience was very good. The car I inquired about was not available when I got there yet they did bring a car I for me and I feel they made it right and took care of everything they said they would.

Very responsive to my needs.

Very stress free environment. Pre-negotiated prices makes the car buying process a bit easier. I had a holding check for title cashed on me when I was told that it would be held and never cashed but other than that the process went smoothly.

very responsive contacted me right away

This dealership was hard to deal with. After driving almost 50 miles to see a car and forgot paper qualifying me for a gift card for doing a test drive. They refused to honor the offer. Salesman was very nice but sales manager was really pushy. I would not recommend them to anyone looking for a good deal. Crooks

Awesome!

best dealer

Although I didn't purchase through Rodman the salesman was helpful and prompt to respond and check on their inventory on my behalf.

Didn't buy here, but had positive interactions with their staff Michele.

Excellent they where prompt in their response. Diane was was very good in setting us a ease she showed us exactly what we asked for she has a very good people skills my wife and I will definitely be buying our veichle here

Very good customer experience. Couldn't come to a deal but that happens.

Very professional

I had a great experience with Rodman Ford. Everyone was very helpful and knowledgeable, from sales to finance. I drove the car away the same day. I would recommend Rodman Ford to anyone. Thanks again

Great dealer. No pressure, they don't make commission.

Very nice people. Diane was polite yet persistent. Great Procing

Very friendly, helpful staff. The sales team doesn't work on commission so there's no pressure either. Everything went pretty quickly and it was a pleasant experience.

Great Dealer, good to work with. Our sales person, Mike was very personable and was extremely helpful in getting the deal done. We walked in and left with a new pre-owned 3 hours later.

Great dealet 3rd purchase

Im looking for a exployer sport trac. Salesman called me once amd left message. I called him back left him a message and he didnt try calling me back. Did try e mailing me..

Didn't buy here but they tried to help.

We bought the car and the price was right compared to other dealers we looked at.

We had a great experience. Diane carter helped negotiate our deal and made it happen. Very pleasant to work with when I usually dread the experience, Diane made it painless. She was extremely thorough and even called the day after purchase to see how we liked the car. This was the 3rd dealership I went to and gratefully my last stop!

Online price 48180 , dealer called day later still 48180, then day later all of sudden price jumped 8k to msrp 56k due to "error" . Bought from another dealer for 48 instead.

Quick follow up, no pressure

not too bad

Got right back to me with the information I requested, however the lack of a third seat has kept me looking

Very helpful and willing to work for your business. I liked the fact that they were open to discuss negotiations over car and trade in. I would highly recommend them.

These guys were a real class act! They listened instead of trying to manipulate me into something. Love the new Fusion and would recommend these guys to anyone.