Richards Honda

We could not get the sales person to give us a bottom line price for this vehicle. Very disappointing because this is the vehicle u wanted. Moving on….. probably. They lost my business……..

Purchased car and AC went out that day! Then they agreed to fix several things and my car sat for 9 days without anyone contacting me. No work was completed and I attempted to call several times.

Easy and quick

Great service

Awesome experience! Ended up buying this car. The process took a little longer than I thought it would coming in with a pre approval but that’s ok because in the end I was happy

The vehicle ended up not being quite what I was looking for. But Sonja was very responsive and helpful in assisting me.

Kept in contact with me. Alvin was quick to respond to my questions.

Richards Honda Responded quickly. The sales rep was greatly interested and I appreciated his help. They’re Great

Dealer never responded thru CG inquiry. I tried their website via chat, text and email. By the third attempt they replied, only to inform me the car sold. Disappointing

Great company

My experience with Richard's Honda went great!!! I ended up purchasing a 2019 Honda Passport Touring. Left there with a smile on my face. Mr. Michael Winfrey, my sales associate and the staff assured my buying experience went smoothly. Thank you Mike and Richard's Honda!!

They really took their time to help me get the car I really wanted.Very patient and wonder staff :) They were amazing

I enjoyed the service the deal Eddie the salesman he was great great guy he treated you like you was at home and I will go back to Richard Honda again and I enjoyed The Toyota corolla

I never received the requested information despite asking twice and verbally talking to two different salespersons.

Quick response

Every Person I interacted with at this dealership went out of their way to accommodate me. My salesperson, Michael Winfrey was extremely professional as well as warm and kind to me. They gave me a great deal on this beautiful Madza 6. Not only did they work within the amount of money I had to spend, they drove over 100 miles to deliver it to me in Kinder because I had no transportation and no one to drive me to pick it up. I was treated as a person not a sale.

Good

Was very Accurate and call them back and try to set up an appointment

Good

Richards came through with a great deal and we're loving our new CRV!

Dealer never sent pictures of a car that I wanted to purchase after calling me back and saying that they were going to do so.

I went specifically to see that vehicle. Test drove it. Decided to purchase it. I paid cash for the vehicle. The test driving took 30 minutes. I was there two and a half hours waiting to write a check. The finance person who completed the sale was extremely condescending to me when I asked about the three-day return policy. I will not return to this place.

Richards Honda immediately responded to our inquiry. Our sales representative, Austin Payne, contacted us before the appointment to get the details of what we were shopping for. He also had extensive knowledge about the details of this vehicle. Austin listened to our needs and answered all of our questions. We negotiated a deal on the spot! The Richards Honda team provided a pleasant and quick sales experience. We will purchase from this dealership again in the future.

We purchased this vehicle. Everything discussed via email was as promised.

Great Service, fast and friendly. Would love to do business again in the future!!!!!!

My experience with Richards was great! They were kind and honest! I got a great deal and a great car! No hassles! We did everything over the phone and they delivered the car!! Great people at Richards I will be back to buy another car!!!

The team was amazing. Great group of people.

Car was sold already when I came in for my appointment. Sales personnel tried to sell, sell, sell when I wasn't thrilled with inventory at hand. Brought out the finance manager to try and sway me despite telling them I had 2 other appointments scheduled following theirs.

The car was wrecked. Huge dents in passenger door, scratches and dents in drivers door. Front and back scratched up. Total waste of time going to there dealership. Spoke with saleswoman several times and she forgot to mention this‍♂️‍♂️. Bought a car the same day elsewhere. Don’t waste your time like I did!!

Great group to deal with.

I was contacted but decided to look for other cars of my interest. Not decided to buy a car at this time because of other priorities.

Drove well over an hour for an appointment to see this vehicle. Appointment was confirmed twice that morning that we would be there at no time during those confirmation conversations was any information shared on the vehicle. Got to dealership, 5 minutes prior to appointment time, and was told the salesman had just taken an appointment that came in early. Blaine, the salesman that did help us was wonderful, but unfortunately had to share the news that the vehicle we came to see had been sold they day before. A courtesy call to let us know would have been appreciated since the dealership was over 75 miles away.

they were very helpful and tried everything they could do to get me the best deal on this car ! very helpful and fast service

Very nice sales people, clean and nice showroom. Our salesman was knowledgeable, well spoken, friendly and did not rush us. He did not run off to other customers while he was working with us. My son bought a truck and we were treated with respect and had a great experience. I would recommend Richards Honda for anyone looking for a used or new vehicle.

Ask for Ms dwanda. She great!! I got an amazing saving with her

They were very helpful and they tried for hours to help me to get in this car. Due to my budget it wasn't feasible for me to get this car. But they were very informative and helped me to understand the process better as far as buying a car. The car that was listed was excellent and in great condition. It was ready for my test drive and the staff was so friendly and courteous.

Awesome group over there!

I received a prompt response. This dealer did not pressure me and was very easy to work with.

Easy to work with, very responsive, and no hassle pricing. They actually reduced the price based on our inspection at time of test drive. Vehicle was pretty much as advertised. I would highly recommend Richards Honda.

Had a great experience, friendly, got just what I wanted....even got a call back, would recommend this dealer 100%

We had a great experience with Richards Honda thy treated us like Family

Called got a 10 am appt. They emailed me the morning of the appointment and asked if I would be there for the 9:30 am appt.. Got to the dealership and the person we had an appointment with was busy so they passed us off to another salesman. I asked to see the honda pilot I had inquired about and after some mumbling and conferences they said it was no longer available. This turned into "It was sold last night." We looked at other cars, CRV's and were led to believe that the one we liked could be purchased for !7000 plus. When it came time to discuss price we got the same old tired runaround that I got when I bought my first car 50 years ago. We did not want to tell them what we would pay for the car, we wanted to know what they would charge us for the car. We got a number after some time waiting and it was more than the initial figure given. We are still looking. I am not here to rate people. This is what happened.

went to out of there way to help me and also to get me an owners manual after a week when i realized i did not have one,

Smooth transaction

Awesome, every step of the way! They went OVER and BEYOND to assist us! We ended up getting another vehicle, but I will DEFINITELY contact this dealership the next time I am in the market for one!

I didn’t make it,but they did contact me.

Had a very pleasant experience. Julien was really helpful and made the entire deal very easy. The dealership is more oriented towards family rather than corporate culture. Smooth and easy deal Bought the car. And one more happy customer

Kathy has been very good on keeping in contact with me !

Quick automatic response but had to follow up with them to get clarification on questions I had and discrepancies in the details of the vehicle I was reviewing.

Best price! Helpful team!

Love the car. Its beautiful.

This dealership was very active with contacting me about what they had in stock. When I told them that I had purchased elsewhere, they congratulated me and haven't contacted me since. Very professional.

They called to let me know that they sold that particular vehicle and if I was interested in anything else and I told him no thank you. They was very courteous and told me they would keep a lookout for me if they came across anything else. I have to say Richards Honda responded back quick a good quality for a dealership.

They kept in regular contact with me from setting up appointments to come and see the vehicle all the way through the sale. The price on CarGuru was accurately matched and adhered to. Additional warranties upped the price but I could have gone with the online price if I wanted to(felt better going with the warranty offered) They were very clear in communicating policies and warranties affiliated with the vehicle in question as well as courteous and accommodating in general. They were relatively flexible with available visiting times. They even showed other vehicles with similar features and less mileage than the vehicle in question. All in all, a pleasant experience.

They was great. Will refer others. Thank you.

I had an awesome experience. Very friendly and headache free. Jonathan, Jessica and Danielle were all amazing in helping me get my new vehicle. Thanks a million!

Awesome!! great service

Well informed

Nice salesman. Just more $$$$. Than I wanted to spend

Great

Was promptly greeted by a very nice young man that answered every question the best he could. The questions he couldn't answer himself he found out for us. They are also willing to work around your schedule if necessary (stay late, meet half way to deliver your new vehicle, etc). They also have a very broad choice of both new and used vehicles. The only reason for not 5* is they are nowhere near being competitive with their interest rates. After negotiating, they still wanted 17% (down from 20%) when my bank gave me 5.99%. This was even with me having over 28% of the value in cash to put down on the vehicle. Yes I would recommend them and I would do business with them again... So far anyway, we are still waiting on paperwork from them as the purchase was made only a couple days before this review.

Purchased CRV with Navigation from this dealer. Enjoyed experience with salesperson.

Dealer was very responsive with emails and follow ups . My experience was not good at all when I visited the dealership. I got a another (how was your visit) email from the sales manager and put in my response that I was not to happy with the visit and would tell him about it IF he was REALLY interested but never heard back from him.

Slow to respond. Not competitive price wise with other dealers.

I sent a emailed to Richards Honda, stating that I was interested in a car that they have and was I able to do a trade in it a car that I just purchased. They sent me a email saying that it's beat to do a trade in with a car before I put anymore miles and it would be no problem doing this transaction. They made appointment for me to see the car and for them to look at mine. I came there on time, the person who I was suppose to be seeing went out for lunch. The person that ended up helping me out told me that was not able to do the deal. Waste of time and gas.

Very quick response honest and up front

Unfortunately, the salesman/GM played "hard ball" with pricing until they found out I received a much better deal elsewhere and then I started receiving the "red carpet" treatment, but I went with the other dealership that treated well from the start.

Contacted me quick

They contacted me in a timely manner to set up an appointment. When I got there my salesman's name was Johnathon. He was very nice and he didn't try to push anything on me that I was interested in but he made sure I left with what I came for, for an affordable price. Loved my car buying experience!

They seem like they could careless if you buy a vehicle from them or not, and they will not negotiate the price at all.

My car dealer was awesome he got me what I want for what I could afford!

Great customer service i'd say the best they're willing to go the extra mile to make sure that you get what you need and that you are satisfied

My experience was just ok. The salesman that contacted me was very nice at first. After a little back and forth I find that he wasn't as nice. On the fence about this dealership.

Great dealer!

My overall experience in dealing with the Used Cars Department of Richards Honda was fine.

Didn't make much effort trying to sell me a car

5 out of 5 stars. Excellent service. Satisfied from start to finish of purchase

Finance Department not very professional or friendly, salesperson was cordial and friendly

Salesman Brian made the whole sales experience easy and stress free. Dealership follow through was professional and top notch. Very satisfied with my experience.

they were very pleasant right up until they sold it before I lock in a deal with them.

Do not buy anything from this people.I got all my financing done over the phone about a car they said in a video and in detail that the car was a automatic transmission .then they put up more pictures of the car and a new statement about the car still saying it was a automatic transmission ,so I look at all the new pictures and see a six speed transmission so I call never get a call back have to call again to find out I have been waisting my time for a week because i can only drive a automatic and the manage did not car one bit so be carfull they do not no anything about cars, are care about there customers

Richard's Honda had an excellent price on the car I was interested in. They weren't pushy and they were there to help me.

Excellent.

They didn't give me enough for my trade in.

Dealer responded promptly to email. However, was given info. that vehicle was still available on a Friday evening, so my family and I were on our way to the dealership which was over 2 hrs. away so I called to notify them that we were coming. I was then told that the vehicle was sold. I understand that it's a possibility that this happens, but it was nonetheless frustrating for us to have already been over an hour along the way. We missed a sale by an hour. We'll shop closer to home now.

Lied about this listing, car never was present

car not a one owner..

Fast responds and excellent comunication.

Response time to e-mail=5 stars Customer courtesy=5 stars Still dealing ...

Excellent attention to detail and they were very easy to deal with. No high pressure

Responded quickly with information on vehicle.

Good response from dealer. We chose a different vehicle.

Awesome experience, helpful and taking their time so I can make and inform decision

have been contaced everytime a fresh used jeep came in for sale

Ok

went to this dealership no one knew where the car was.... they called me for an appointment ....overall it as a colossal disappointment and waste of time

Very good with follow up and keeping the client informed about the cars status.