Renn Kirby Frederick Auto

Enjoyable to communicate with.

Very helpful group at the dealership

My experience was great at run Kirby Mitsubishi the sales people and the managers were great

I wanted a Honda Fit, with an automatic transmission, for my 17 year old son. I used to have a 2010, so he is VERY comfortable and familiar with one. Several places it says on their website, the 2013 Fit is an AUTOMATIC but when the salesman called, he apologized and said it's MANUAL. Two days later,, it still says AUTOMATIC. Buyer BEWARE ! I should have gone to law school. The salesman suggested another car, which I respectfully declined and then by EMAIL he tried to make me feel like an idiot for not considering it

This dealer was very responsive to my inquiry about a used Highlander, and was even willing to let me take the SUV to a mechanic for a pre-purchase inspection. We were unfortunately not able to buy a car at the time, but we were very pleased with the customer service via phone and their overall responsiveness.

This dealership is shady. They told me they sold me a 4x4 truck. It is a 2x4. They said it had packages that it didn't have. They overcharged me. They also messed up the title and didn't pay the right amount of taxes, I can't get the title and they won't answer the phone. DO NOT BUY HERE!

This dealership has a hidden fee. They try to sell if you accept their offer where you must pay additional fees and finance. I wasted my time going there. My recommendation is do not go to dealership if don't want pay additional $3-4K.

Good job

I asked for on-the-road price of this car: asking price+ taxes+tags+processing fee+ anything else but dealer would not respond with answers to my questions, dealer wants me to come to the dealership. I don't feel like driving 49 miles not knowing how much would car cost me so I stopped my inquiry with this dealer and will look for one who would give me straight answers before I get to the dealership,

Got a couple of text messages from dealer, then total silence.

They had everything ready for me when a came to my appt. Liam was my dealer and he was was very knowledgeable and down to earth. It really was fast and pleasurable experience. Thank you!!

Pretty low key sales experience. Showed me the car, let me drive it and gave me the numbers to take home as I continued to research. Not overly aggressive in their process either. I worked with Brendan for this experience and he was, again, lowkey and not a SUPER excitable type of sales person--gave me what I needed and allowed me time to do my due diligence without an email or phone call every other day. That was appreciated.

The whole experience was negative. Their online price is not what was listed on the vehicle when I got there. When talking to the finance manager, he smelled horrible of cigarettes, and was completely unprofessional. He became belligerent and ignorant when asked questions. He kept interrupting me and not allowing me to speak. He had a table of approximate monthly payments without even running my credit that did not reflect what I told them I could afford. When I did the math with the expected APR, the total they would have ended up making by the end of the term equaled the dealer price of approximately $19,500. Overall I would never recommend this dealership to anyone.

Thanks love my 2015 Ford Taurus

Wonderful experience. John Gray was a wonderful salesman and a great person overall. Everyone here was nice and very welcoming. I would go here again.

They were timely and courteous

The dealer responded quickly and answered my initial questions. I decided to purchase elsewhere.

Good communication.

Good

I exchanged a few emails with the dealer but I have not heard from them since the 17th

Very responsive and informative contact.

They answered my questions alright. I didn’t need much else from them at this time.

Felt very comfortable and no pressure buying!!!

There was a mix up on our initial meeting, but once that was solved everything went smoothly. Everyone was very polite and easy to talk to.

They responded very quickly after the first contact and also provided me additional information I requested quickly. They were very professional about answering my questions and providing me the information I requested.

My sales consultant, John, promptly replied to emails and messages I left for him. I test drove 2 vehicles with him. While I did not ultimately buy a vehicle from this dealership, it was an overall good experience.

These guys were responsive and timely and courteous over the internet.

Our second purchase from Renn Kirby was as great as the first! Fast, friendly service!

The salesman, Rick was very nice, but the their add had incorrect information about the interior color of the car and once I drove the it, I realized it had an engine or transmission issue. The salesman tried to pawn it off as it being the road, which it obviously wasn't.

Great communication from them. We decided not to purchase a vehicle at all at this time so can’t speak to that aspect.

great

Good transaction

One sales person was rude, the internet manager told me he could not make me a deal, but wanted to come look at the truck, but the first sales person told me someone else was looking at the truck. But the truck is still there.

Fast response and accurate information didn't buy a car yet

Fantastic!

Yes great follow through!

Never was contacted by him. We went to look at a car and someone else was interested he was to call us and let us know if they got it, being that we traveled 2+ hours to go car shopping. He NEVER let us know and we stayed in the area till closing, trying to call him

very responsive and proactive

very friendly

they respond fast

They have been very responsive

The dealer was very responsive

they were promt in calling me and with follow ups

I couldn't get an OTD price over email all they tried to do was lure me into test drive a vehicle. I wanted to buy not test drive

They kept pushing a new Mitsubishi on me when I wanted the Honda. However, customer service is very good.

too many phone calls and emails felt like they were desperate for bus iness

Excellent customer service.

The best I've ever had and I've bought many .

Great experience. Things moved fairly quickly. Only complaint was that gas tank was near empty when I drove the car away

"Bucky" was an excellent salesman to deal with when buying our used car. The pricing was straightforward and did not "magically" increase when we made the trip out to the dealership. We received fair value for our trade in and the only reason it was not a 5 star rating was based on the unusually long wait to sign papers with the financing department (1.5 hours). I definitely recommend shopping with Renn Kirby.

One of the best dealerships I've been to very friendly and welcoming. Loved getting my car from them.

Negotiated an awesome rate, and put up with me until the end!

Good

These guys refused to sell me the car I was interested in. I was prequalified and found my own shipping arrangements but STILL they would't call back. They were unfamiliar with "how to sell a car out of state" they said. Clearly these guys only want the suckers unfortunate enough to physically walk on their lot. I cannot speak to their service in person experience but the phone and remote assistance was horrendous. My advice to these guys is to stop advertising on the Internet if they're not prepared to sell to somebody who is farther than 50 miles away.

The dealer was extremely prompt and courteous. We did not buy form them but it felt great to be communicated with. Thanks.

Couldn't agree on a price, wouldn't ever offer me anything for my trade in

My fiancé and I bought a 2003 Ford Explorer Eddie Bauer from Troy at Renn Kirby. All of the salesmen were sweet, helpful, and attentive. We haven't had one bad experience with the vehicle, either and we bought it at a fair price!