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Prestige Auto Mall
About Us
Visit us today and experience the unbeatable combination of low markups and high volume at Prestige Auto Mall. Our extensive selection and competitive prices set us apart, ensuring that every customer finds their perfect vehicle. Serving drivers nationwide, we offer convenient nationwide shipping, making it easy for anyone to obtain their dream car from Prestige Auto Mall. Stop by and discover why we're the premier destination for quality vehicles and exceptional service.
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Today 9:00 AM - 6:00 PM (Closed now)
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1559 State Road
Cuyahoga Falls, OH 44223
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Dealer Reviews
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Feb 23, 2026
Exceptional dealership to work with.
Nov 18, 2025
Seemed like a scam, trying to pressure me to hurry and get there, saying that a lot of people
are looking at the car and that it would be gone. Then, raising the price a couple of thousand
dollars a couple of days later, then sending me another text saying that the car was still there
at the beginning listed price.
I just felt it was a scam.
Overall Rating: -5
Nov 11, 2025
I had a really good experience with this dealership! They helped me out with finding great financing and offered a great deal on a used car! They were very professional and i would definitely go back!
Nov 10, 2025
Great salesmen but was not a reliable buy and would not recommend for anyone,,24 hrs after truck got delivered it left me stranded with a bad starter,,
Jul 12, 2025
Got right back with me
Jun 28, 2025
Responded to my online inquiry within minutes. Wasn’t able to get the car but that was due to my availability at the time. They were very helpful
I offered this dealership, $25,500 down for down
payment on a 36k vehicle. I would've had to be
financed right over 10k and they couldn't do it?!?
Absurd. I was told to just hold off on buying
anything else and let them do what they needed to
do for 3 days, then they kept on running me in
endless circles all just to tell me they couldn't do it!
Sounds like untrue advertising because I was told
on The app that I used (CarGurus) that I was
already approved for the vehicle with a down
payment of $23,700. The dealership told me that
wasn't correct.. hmmm. Then I offer $25,500 and
still wasnt good enough. Proof of income and all.
This place is a joke!
Mar 11, 2025
Made an effort to contact me and sent additional pictures of the vehicle.
Feb 25, 2025
Was very helpful
Dec 31, 2024
Thank you so very much for being so helpful and kind. Have an awesome day and happy new year.
Dec 24, 2024
Grade A dealership that takes pride in customer service. Has some of the best prices and stands behind their cars!
Nov 4, 2024
The dealer contacted me promptly and discussed the vehicle's
options, trade-in allowance and vehicle pricing. The dealer kept in
contact and provided real time answers to my questions and
concerns. The dealer was not able to meet me at a price that
worked for me ($300 difference) and I was able to buy an LS 460
elsewhere the following day. I do appreciate Prestige Auto
Mall recommending that I go to another dealership to purchase my
LS 460. I'm now a happy customer with the vehicle that I wanted,
an LS 460.
Oct 8, 2024
Couldn’t get the car I wanted, but they were professionals
May 9, 2024
Unfortunately, the car had sold, but he had sent the link to view other cars
Show older dealer reviews 325
Mar 7, 2024
They are a good dealer but I'm still looking
Feb 12, 2024
Very professional and positive response
Drove a few hours to pick up a truck that I was told is in excellent and perfect condition serval times. Show up and it is far from perfect condition. Scratches on front and back bumpers. Must mostly the entire tailgate needed repainted. The clear coat was peeling off in several spots and looked horrible. Would give zero Stars if I could. Wasted an entire day on this bc the salesman either doesn't know anything about vehicles or is a liar.
Dec 26, 2023
I did not get the car yet but so far Iâm very impressed with prestige dealership. I spoke to Peter,
and I found him very helpful and trustworthy.. it was my concern buying a car without seeing it
specially when it is 94k. But I look forward to receive the car next week and that it will be exactly
what was describe and promise
Moshe
Dec 7, 2023
Hugh did an amazing job and worked with me. The entire staff came out to meet my dog and love on him. All my questions were answered. Didn’t get as much as I would have liked for my trade in but overall, stilllgot the vehicle I wanted and am very happy.
Oct 5, 2023
When buying online dealers should point out
the flaws (like others do) and damage a car
has instead of taking deceptive pictures. Car
had many many flaws and damage that was
not mentioned.
Someone from the Dealership responded early the next morning to my Car Gurus inquiry. He was friendly and helpful. Offered me less than I hoped for my trade, and it was quite a distance from me, so the deal didn’t happen. I was offered more somewhere else. But still good experience speaking with him.
May 9, 2023
Great customer service and responded quickly. Unfortunately, the vehicle sold during negotiations. But it was a pleasure dealing with them, and they were even willing to provide transport for the vehicle to my location.
Apr 7, 2023
I had to email and call many times to get them to respond and each time I ended up with a different person. I was not at all happy with them.
My contact was very helpful, friendly and patiently answered all my questions. He also sent me a video of the
vehicle so I could better decide on my purchase. I found another vehicle much closer to me that was similarly
priced so I did not purchase from Prestige, which was over 500 miles away.
Jan 25, 2023
Response from current dealership:
Thank you for giving us the opportunity to earn your business!! We hope you love your new vehicle! Whenever you find yourself in the market for a vehicle again, we will be here!
Jan 25, 2023
Peter was very informative and helped me purchase the Jeep in a timely manner! Great service! Highly recommended
Literally the most smooth & easy process. Had all the papers ready when I got there I took it on a test drive and was on my way. I have been so scared of buying a new car pretty much my whole adult life and this was shockingly an exciting experience that I thought I was gonna be miserable! Thank you Todd at prestige auto mall in Cuyahoga Falls!
Dec 19, 2022
Very good
I can only say good things about Arthur (sales man I worked with) and Prestige Auto Mall. Quick
clear communication, straight forward, no hidden fees, easy process to follow, good reputation,
good pricing, and was able to help me ship the car several states away.
I will definitely work with Arthur and Prostate Auto Mall in the future and have already
recommended to friends.
Arthur was good. always got what needed to be done in a timely manner. car arrived with a handful of minor issues that were not disclosed. Things like missing battery panel screws, a 3" tear in the dash leather and the a-pillar fabric coming unglued. still I am glad for the service and just some better communication on the vehicles cosmetic condition would have gone a long way
Sep 13, 2022
Was a good experience
Sep 5, 2022
Response from current dealership:
Thank you for taking the time to leave us a review! Glad you enjoyed your experience with us.
Jul 7, 2022
Overall very positive experience.
I test drove the vehicle. The sales rep was not very helpful, seemed like he was bothered to assist me, even though I had an appt. Car was not as advertised. It had been in a wreck but that was not disclosed online. I never would have driven an hour and fifteen minutes to see a wrecked car.
They delivered me the car not as described like the one they videocalled me. I contacted dealer agent named Nathan P. when the car still on cargo, he said he had sent my issue to his manager. Then, the manager named Boone refused the responsibility by saying he did not hear anything from the other agent and the agent just left his office so he had nothing to do with it. He also claimed it was an old car so things happened so I could have a good deal. After a few, they erased the webpage that contained the video they sent me which I was lucky to save all of them.
Seriously, I cannot believe that I have to deal with this excuse game from an establishment. I did not see the defects at all from the photos and the video they sent. Anotherword, this place has deceived me into buying this car without showing considerate of compensation for defects not as described.
Ben and Prestige were absolutely amazing. We didn't end up buying from them because my wife wanted something else. Both of us are actually upset that we didn't because they were so amazing. I spent many hours with my wife agonizing over what to do. We loved Ben and really felt like you could trust him and Prestige. They will be the first place I look in the future.
Dec 5, 2021
Quick to reply with extra videos and pics. Thank you.
Oct 25, 2021
I purchased the vehicle and had it delivered to me. IT ARRIVED AT 10PM. could not see to make a proper inspection. The
video of the truck was flawless and looked excellent. In the morning when I could inspect it was showing spots of dings and
had some damage on rear bumper which did not show on the video. They assured me it was in perfect condition. It was
not. The video was deleted and they could not show it to me again. I complained but fell on deaf ears. I will never buy a
vehicle this way again. Very sorry I ever purchased it.
Sep 20, 2021
They were very helpful and answered all the questions I had about the vehicle
Started off well, then a series of things lead to great disappointment! I put money down for a vehicle and the didn’t it go through ! They drove it from Ohio to Ny 6 hours drive! They didn’t do there homework and needed a trailer for the exchange.They have not been working on it and I haven’t heard anything back from them! They still have my deposit and a contract with Westlake financial!
Sep 6, 2021
Response from current dealership:
So sorry for the confusion, we took your direction on transporting the trade back as you agreed we could drive the new Lincoln to you and drive your Lincoln back. All was good until our driver arrived and you then explained your trade in was unsafe to drive. We could not allow our driver to put in harm's way. We definitely can help make a more secure transfer of vehicles. Give us a call, 330-634-9999
Sep 1, 2021
Did not purchase but very nice people
Aug 20, 2021
Still waiting for them to pay off my used car. I have contacted them and they gave me the run around and never answered my request or returned promised calls. They pressure you into buying.
May 12, 2021
Took the car for test drive Monday. Was finding out about their financing and outside financing Tuesday. Made an appointment with my mechanic on Wednesday for Friday, which was the next day they could take the car to be looked at. Thursday morning Ben emailed and said they sold the car Wednesday after he left. This dealership was a good hour away from me. Never again.
May 12, 2021
Response from current dealership:
Fred, We do appreciate your interest in our inventory and we do apologize for the confusion. We have three locations with twenty plus representatives, so we must allow the inventory to be available, unless a deposit and signed buyer's order is secured. We take great pride in our business practice, and this is the only way to be fair to all of our customers. My best.
Apr 8, 2021
I had a great buying experience at Prestige Auto Mall. My sales person Mo was very knowledgeable about my vehicle and and my financing options! I would recommend Prestige Auto Mall to my family and friends.
Mar 22, 2021
Response from current dealership:
Many thanks!
Mar 4, 2021
Response from current dealership:
Many thanks. You are why we work so hard!
Jan 5, 2021
Spam calls. The dealer called me probably
10x in 5 days and sent countless emails.
Mar 4, 2021
Response from current dealership:
Jeremy, Please call me direct and I will will remove you. I just don't have enough information to do so, without speaking to you. Boone 330-634-9999
Dec 23, 2020
Was pre approved for a car and the salesman called and said there was a issue with carfax and the way it was reported. I waited days didn't hear anything then someone else called me and said they was going to look into it. In the mean time they jacked the price up 1000 dollars. went and test drove the car and told them I would put money down to hold it because I really liked the car and this was a about a week or week in a half and they said they would call me the next day. I have yet to hear anything. I just looked at the site and the car was taken down.
Mar 22, 2021
Response from current dealership:
Matthew, Please call 330-634-9999 and ask for Boone.
Knowledgeable sales manager, beautiful selection on show room floor, great salesman. Flew over five hundred miles and was picked up and greated by their staff and transported an hour away to their dealership on a Saturday evening! Their team went the extra mile. 5 star from me.......
Dec 12, 2020
Response from current dealership:
Thanks for the great review ! I'm glad you had a great experience with us and we were able to take care of all your needs. Thank you again for the positive feedback. Thanks for choosing Prestige Auto Mall!
Dec 5, 2020
Prompt response
Dec 5, 2020
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
Nov 17, 2020
Ben was very nice, helpful and outgoing. He went out of his way to clean the truck to our liking.
Nov 17, 2020
Response from current dealership:
Thanks Debra for the great review ! I'm glad Ben was able to take care of all your needs. Enjoy your new Range Rover its a beautiful truck. Thanks again for choosing Prestige Auto Mall !
Oct 30, 2020
They did good getting back
Oct 30, 2020
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
I didn’t get the vehicle and I’m highly upset with myself ! But salesman Cody was outstanding corresponding with me ! Hopefully we can do business in the future !
Oct 14, 2020
Response from current dealership:
Thanks for the great review ! Please contact us when you are ready on your next purchase. Thanks for choosing Prestige Auto Mall !!
Sep 21, 2020
Response from current dealership:
Thank you for the positive feedback. Thank you for choosing Prestige Auto Mall!
Sep 7, 2020
Did not buy the car but salesman was very helpful.
Sep 8, 2020
Response from current dealership:
Thanks Debbie for the great review!! Lets us know if there is anything we can help with in the future
Jun 30, 2020
John Hang was very professional and knowledgeable about my car. He was great to deal with.
Aug 23, 2020
Response from current dealership:
Thanks Neil for the great review!! Let John know if there is anything he can help with in the future!
Aug 23, 2020
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
Mar 31, 2020
Excellent service by the way
Aug 23, 2020
Response from current dealership:
We appreciate your kind words. Thanks for choosing Prestige Auto Mall!
I had an appt with Prestige to buy a Lincoln Navigator and I have a 2 hour drive. I arrived for my appt right on time and they told me they sold it right before I got there. They even approved my loan and knew I was coming to purchase and sold it anyway and didn't try to call me. Very bad business. I will make sure I tell everyone on facebook and the media what happened . Very disgruntled. Worst experience I ever had trying to buy a vehicle. Please drop this car dealer from your list. Thank you.
Mar 25, 2020
Response from current dealership:
I would like to apologize for the way you feel you were treated! My name is Chris Wervey the General Manager of the store. We at Prestige Auto Mall do a tremendous amount of business out of state on all types of cars and trucks including shipping if necessary. We go out of our way to provide videos and pictures and even financing if needed. Based on your situation that you have explained and from the distance you were coming we at the store normally ask for a deposit so the car doesn't get sold before you get here so that this doesn't happen. This reserves the car for you and gives you the fi
More ...
Mar 25, 2020
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
Mar 25, 2020
Response from current dealership:
Thank you for the positive feedback. Thank you for choosing Prestige Auto Mall!
The dealership was very quick to reply tome. I was impressed on how informal and quick they were. I was able to schedule a test-drive for the
next day
Aug 23, 2020
Response from current dealership:
Thanks Michael for the great review!! Lets us know if there is anything we can help with in the future
Feb 20, 2020
Helpful
Aug 23, 2020
Response from current dealership:
Thank you for the positive feedback. Thank you for choosing Prestige Auto Mall!
Aug 23, 2020
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
Aug 23, 2020
Response from current dealership:
Thank you Mike for the great review!! Let us know whenever you need something in the future
Aug 23, 2020
Response from current dealership:
Thank you for the positive feedback. Thank you for choosing Prestige Auto Mall!
Good the sales reps contacted me immediately after I requested information on the vehicle.
Aug 23, 2020
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
Nov 19, 2019
They were very nice and went out of there way to get me the best deal possible
Nov 19, 2019
Response from current dealership:
Hi cory, thank you kindly for the positive feedback! We appreciate your honesty and we're glad to do business with you! Thank you for choosing Prestige Auto Mall.
although I have not made a purchase with this company yet my experience with the sales guy has been a very good one he's been very responsive and helpful with the information.
Nov 12, 2019
Response from current dealership:
Thank you for the positive feedback. We're happy to hear the sales person you are working with has been helpful and efficient. Thank you for choosing Prestige Auto Mall!
Sep 24, 2019
They contacted me back in a timely manner.
Nov 12, 2019
Response from current dealership:
Hi Tracy, thank you for your positive feedback. We're happy to hear we got back back with you quickly. Drive safe!
They were forthcoming and did the extra efforts to try and facilitate a deal. Good experience
Nov 12, 2019
Response from current dealership:
Hi Harfordharley, we appreciate your kind words! We're happy to hear our staff put in the extra effort. Thank you, drive safe!
Nov 12, 2019
Response from current dealership:
Thank you the positive feedback, drive safe!
Drove 2 hours to see car. Once they found that I had my own financing and couldn't make more money off the sell they claimed the keys were misplaced. Said they would call me once they found them.and that was a month ago and the car is still for sale. Horrible management.
Nov 12, 2019
Response from current dealership:
Hello, thank you for your feedback. We're investigating this situation to try and get some answers for you. We have no problem accepting customers with outside financing. It's our goal to accommodate all customers regardless of method of payment. We apologize if there was an error on our end of miscommunication. Thank you.
Truck was loaded with rust had a plow on it at once. Which was never told to me. To much cosmetic problems. Dealer said they were going to find another and keep me posted been almost a week and have not heard a thing. I would recommend going here try to cover up problem areas so look things over and take your time.
Nov 12, 2019
Response from current dealership:
Hello, thank you for your feedback. We apologize the vehicle had rust and was used as a plow truck prior to having it for sale at our establishment, We offer free CARFAX vehicle history reports to all our customer to paint a clear picture of the vehicle's history, so the customer know exactly how this vehicle was taken care of and used in the past. With any used vehicle, rust can occur. Thank you for visiting our dealership, we hope ti help you out with a quality used vehicle in the future.
Nov 12, 2019
Response from current dealership:
Thanks for positive feedback! We're glad to hear our staff had quick response time. Drive safe!
Nov 12, 2019
Response from current dealership:
We appreciate your kind words. Thanks for choosing Prestige Auto Mall!
May 15, 2019
Dealership was helpful.
Nov 12, 2019
Response from current dealership:
Thank you for the positive feedback, Glenda. We hope to do business with you again soon!
Asked salesperson if there was any rust and about service contract options, said he would check and call me back shortly-never heard from him again.
Nov 19, 2019
Response from current dealership:
Hi Qinmn, that you kindly for your feedback. Unfortunately it sounds like one of our sales associates dropped the ball. We apologize you never received any contact back. It's our goal to provide fast and efficient customer care and quality vehicles. We invite you to give us a second chance next time you're in the market for a vehicle. Thank you.
May 2, 2019
Absolutely terrible customer service. Slow response times and did not want to work out a deal. I do not suggest this dealership.
May 6, 2019
Response from current dealership:
Hi Noah, we appreciate your feedback and we apologize for your negative experience. We would like to make this right with you. Please give us a call and we can discuss how to help resolve your concerns. Thank you. 330-634-9999
1st initial contact was good but when I asked about if there were any issues mechanically, anything with outside having dents or big scratches etc and inside anything that doesnt work or needs repaired he responded by not answering anything I asked In the email I then emailed him 2 times again after and failed to answer or respond to that question. Something tells me something is wrong and he doesnt want to tell me. That to me is a a huge red flag.
Nov 13, 2019
Response from current dealership:
Hi GuruB3G2G, thank you for your feedback. We apologize for the lack of communication from our salesperson. It's our goal to provide clear and accurate information regarding all of our vehicles, in a timely manner. We apologize we missed the mark on this. We will address your review with our staff to avoid this situation in the future. Thank you.
Mar 18, 2019
Went out of there way to help
Feb 28, 2019
Not great. I couldn't get them to send me any additional pictures of a car i was interested in. They told me they misplaced the car keys and
never got back with me again.
Feb 28, 2019
Response from current dealership:
Hi Carguy, Thank you for the feedback. Although human error can happen from time to time, we're a little perplexed as to how this could've happen, as we are very attentive with our customer inquiries. We would like to know more about this situation, learn more about your experience and who you dealt with. Please give us a call and ask for Bryce or Nicole. 330-634-9999
I JUST LEFT THERE WITH THE WORST EXPERIENCE. I called them yesterday afternoon to ask if a particular vehicle I was interested in was in stock, Jamal, the salesman said yes. He took my info and texted me about the vehicle and then I told him I was coming in from 3 hours away to look at the vehicle the next afternoon. I called Jamal at 9am and told him I was switching a shift and would come to look at the vehicle if it still was in stock he said enthusastically that it was. I have 3 emails and texts confirming my for the car. I ive all the way out there. I walk in and he tells me that the car vehicle is gone but he has something similar which he parked out front. It was not similar. I was totally inconvenienced and all the manager John said was that, "he's new but let me make this right." I wanted to believe that they would but the deception to try to get my money was unbelievably disgusting. One employee even said, "careful man, they're vultures here." Avoid this place. DISHONEST!
Jan 6, 2019
Gave me the information I wanted.
Dec 29, 2018
Great to deal with.
Dec 28, 2018
Dealer reached out to me, need to contact them on the purchase. Very good turn around time on the response.
Nov 15, 2018
Received e-mail next day
Terrible experience. Never met the person I was dealing with. They tried to sell me this vehicle which needed new front brakes and needed work done. And then another vehicle with way too many miles for way too much money. I would never recommend this dealership.
Nov 16, 2018
Response from current dealership:
This is a terribly confusing review and we believe it to be spam. The review clearly states they never met the person they were dealing with yet they somehow showed them a vehicle that needed new front brakes and other work and then another vehicle they were showed had to many miles and over priced. A lot went into this without ever meeting anyone.
Nov 5, 2018
Excellent
Oct 10, 2018
Promptness
Sep 4, 2018
The vehicle is dark blue, not black as stated in the listing. Also, there were a number of torn areas in the passenger seat area which they supposedly fixed.
The salesperson was honest and not pushy. He understood the color was a deal breaker for me and thus we had a good chat knowing the deal wasn’t going to happen.
Aug 26, 2018
Initial response was very fast. Still waiting for answers to follow up questions .
Aug 13, 2018
Notified me that truck had sold
Jul 29, 2018
Very good.
Jul 1, 2018
They were very nice
May 30, 2018
Dealership didn’t want to work on my trade (give me what the car was worth) and talked down to me like I didn’t know what I was doing. Car also wasn’t clean when I told them I coming from P.A. to look at the car.
May 23, 2018
Great!
May 19, 2018
Everyone at Prestige was fantastic! Super nice and helpful! Made buying a car easy and enjoyable!
Apr 24, 2018
Excellent service
Apr 8, 2018
We communicated by email several times. Their last email to me was whether I would be financing the car I inquired about through them. I answered yes and mat have a trade in and that was the last I heard from them!!
Mar 31, 2018
They said it's in stock the morning I went to look at it drove 2 he one way
when I got there they said it sold the day before
Mar 14, 2018
Messaged twice for information on some cars and never got a response. Had to call to finally talk to someone. Took time off work to make this trip for the car but they sold it. Not professional at all. If I could give less than 1 star I would.
Mar 5, 2018
The car I had an interest in was exactly as the ad described. Chris was very helpful in allowing me to take the 335 for a test drive. Lots of cool stuff.
Dec 29, 2017
Great service, provided great assistance in finding the car I wanted!
Dec 27, 2017
Goood guys
Chris was helpful and went out of his way to help. I purchased the 2012 Toyota Tacoma double cab 4X4 from him. There were some minor hiccups on the paper work and shipment. However I am very satisfied with the professionalism and the willingness to sell across state lines. I will buy another vehicle from Chris at Presitige Automall.
Dec 9, 2017
Dealer was helpful. I didn’t read full description of vehicle.
Nov 17, 2017
Very nice experience, everyone was nice and accommodating, so nice that I bought the car. Very happy with my choice. Would definitely refer people to Prestige Auto Mall!!!!
Nov 15, 2017
Dealer was professional
Nov 14, 2017
We had a great experience with Ron Perie as our salesman. He was honest and helpful even before we drove the 3 hours to the dealership. He also followed up when we returned home . We were not pressured at all and would recommend anyone contacting him if you are interested in buying a car .
Nov 12, 2017
Dealership very courteous and helpful.
Oct 27, 2017
Great customer service, Ron is honest and upfront
Oct 21, 2017
Everyone was FABULOUS to work with!
Jon made the whole transaction a true pleasure.
I plan to buy my future cars from Jon & Prestige.
Oct 20, 2017
Informative
Oct 15, 2017
Good prompt service, no hassle
Oct 9, 2017
Scott was straight forward, simply could not work out the numbers
Sep 15, 2017
Shane was a good guy to work with, unfortunately we couldn't close the deal.
Sep 5, 2017
The sales person answered all of our questions.
We worked with Jon. I called him on a Saturday, and we came to a price agreement over phone, seeing as I was a 3+ hour drive away. My wife and I took off work early on Monday and headed north to pick up our car. The process was easy and we got a great deal. She's very happy with her new-to-us Pilot! My only complaint would be the detail crew. They definitely could have done a better job cleaning the vehicle. I'm gonna have to do some good deep cleaning on it when I find the time. Overall a great experience!
Aug 21, 2017
It started off slow. The vehicle was not ready to test drive due to being low on gas. After that the experience was good. Dealt with Ernest and he was polite and helpful.
Aug 22, 2017
Response from current dealership:
Thank you for the feedback about our process and the good review. It is a real help!
Bought a 2011 Lexus IS 250 for my daughter on 7/22/17. Drove from
Rochester NY to buy the car. Worked with John Hang to get everything all
set. From the beginning and all through the process he responded quickly
and answered all my questions. I told him if the car was as he represented
I would buy the car when I got there. The car was ready for us to test drive
and John was very helpful. Both my daughter and I drove the car and it
appeared as John represented.
There was no pressure, if I wanted the car it was mine, if I wanted to look
at something else that was fine. If it was not what I wanted they were
happy I came in and looked. Everyone one was very accommodating and
professional.
We bought the car! The paperwork process was quick, easy and explained
very well. I forgot to ask for a second faub until after I left and was told they
only had gotten the one. Would have been nice if they offered to get me
one at their cost or a discounted, but fair enough. I didn't ask. Took a little
while to get the Ohio Title to registered the car in NY, but that is all done
now.
Saved a couple of thousand dollars buying it here rather than in Rochester.
I must have been thanked at least 6 times by different people for my
business. John and the whole team were great. Would go back again!
Looking at one of the Mercedes on the site for myself! Thanks
Aug 8, 2017
Miguel contacted me three times in the week following my inquiry. Thank you! Unfortunately travel prohibited my response and therefore assumed the vehicle I was interested in was sold.
Aug 7, 2017
First the sales guy was nice enough....he knew we were coming to see the car several hours before we got there. We took it for a ride and immediately smelled cigarettes and could see the truck had not been cleaned since it came from the auction...very disappointing...overall appearance did not push me into buying at all. truck was filthy.
Aug 5, 2017
I called on a car I wanted on a Saturday and was told I couldn't see the vehicle until Monday. So I went to another dealership n bought a different car. I needed a car immediately due to a new job starting.. I emailed the sales person to show I had no interest. FOUR days later he called and I explained wat happened n that I wasn't in the market. The man called me back a few hrs later to see if I was interested..,,.i had to explain to the man he just coupled earlier, and reminded him, but he claimed not to know who I was. Damn shame, to think weekends are the good days to take off
Aug 5, 2017
They made several contacts. But I had moved on to other cars so I had no
further experience. They were clearly interested in being helpful.
Jul 25, 2017
Great service - professional, knowledgeable and courtesy. Oh, and the Mustang I bought is pretty cool, too.
Sales person was curtious and professional however after finding multiple defects with the automobile I was interested in the dealership did not want to deal on the price. Also their offer on my trade in was insulting. I would not recommend this dealership for an honest car purchase.
Jul 22, 2017
Response from current dealership:
Im sorry to hear that Dale. Which vehicle was it you were interested in? I dont have a Dale that has been at our store recently. Did you maybe go to our other store? If you could give me a call 330-634-9999 i would like to discuss any issues or price. My name is Chris and i am the sales manager
Jul 14, 2017
Prestige was fast and responding had all the answers and did a great job I appreciate all the help
Jul 14, 2017
Having a slight problem the heads up display needs adjustment, there telling me it's going to a month for them to fix it . Other than that I had a very good experience .
Jul 14, 2017
Very professional
Jul 9, 2017
Up to and including my paperwork the experience online was good, after arriving to test drive the truck and see it in person there were numerous issues that were not disclosed in the online ad. We drove 3 hours to buy this truck. The truck was missing a light cover, a tailgate piece, the back bumper was broken and there was no spare tire. The *NSYNC system is broken and the tail gate wouldn't open when taking it out for a test drive. They provided a spare tire and took the truck back to work on the tailgate opening issues. The other issues were not disclosed or repaired and were not noticed until I got the truck home. On the way home I also found out my brake lights were not working including a left blinker light-these are safety issues! --Which should have been noticed at the dealership and repaired before sale- at one point when we said we didn't want the truck because of no spare tire and the tail gate wouldn't open the representative said "you mean you would drive all this way and not take this truck". I should have said no then but they gave me a spare and ensured the tail gate was opening so I went through with the purchase only to find the other issues on my way home or the days after. I came prepared with my own financing and check so they had little work to prepare for my sale. I would not recommend this dealship unless you go check EVERY DETAIL out yourself- or you could be me with a truck that I am spending tons of money to get repaired just so I can get it legal in my state. This has ruined my online shopping experience and I will only be going to local dealers from now on.
Jul 15, 2017
Response from current dealership:
Rob I'm sorry for the experience you had. I would like to help you out as much as I can. The last thing we want is an unhappy customer. Is there a good number to contact you at so we can fix this issue? Also what was the vehicle you bought? Thanks rob hope to hear from you soon and fix any and all issues.
Jul 7, 2017
Great experience salesman was straight forward about his knowledge of the car. I got what I thought was a deal.
Jun 10, 2017
would recommend
Communication and response time was splendid but its shameful the dealership decided not to sell to me because i was buying from Nigeria. I told Miguel i was doing a transfer from my account in my name & i was going to provide him ID's for verification if he needs me to, but he told me upper management instructed him not to deal with me. There after he stopped replying my mails. I can assure you, you lost one very good customer.
May 9, 2017
Quick response very professional sales staff
Apr 28, 2017
Reached out to them multiple times on this car...took forever to get a response from them! They did sell the car, to another dealer, but lost a potential customer in me!
Apr 23, 2017
Took forever to respond, were very rude once they did. Also suspect "bait n switch," the car I inquired about suspiciously sold on a Sunday
Apr 15, 2017
Very goid
Apr 12, 2017
The Dealer is very responsive.
I actually contacted them before they had a chance to contact me. Enjoyed
my salesman Ernest - he was helpful and very personable. I was
disappointed in the fact that they would not even consider any adjustment
on the price. Especially after finding a few things wrong that we for sure
hadn't planned on. But in the end - we still liked it well enough that we still
went with it. So overall not a bad experience.
Mar 28, 2017
Was contacted after a few days by a second person but had decided to go to different engine.
Mar 21, 2017
Showed up to test drive the truck. Set up an appointment and everything.
It was just about the only car in the whole lot that still had snow on it.
Took it on a test drive and the 4wd selector did not work, when I asked
the sales rep about it he just sat in the back seat and did not say a word
almost as if I never said anything at all. Its been a little bit under a week
and have not heard back about what is happening with the truck. Had my
roommate call the dealership and talk to the same sales rep to ask about
the same truck and when asked about the 4wd the rep said that
everything worked perfectly on the truck. Very disappointing experience.
Mar 15, 2017
It was great!!
Feb 13, 2017
Slow to respond. Poor follow up.
Feb 9, 2017
Pleasant experience. Got a great car at a great price.
Feb 7, 2017
contacted me right away ,
Feb 3, 2017
Very good
Jan 30, 2017
Dealer responded very quickly and was very courteous.
Jan 27, 2017
I was contacted very quickly by e-mail and didn't pressure me like other dealers.
Jan 23, 2017
Quick response time
Jan 11, 2017
They did get in touch with me
Jan 9, 2017
Dealer would not return contact of any kind, call, text, or email. When contacted it was always excuses.
Dec 28, 2016
It took them 5 days to call me. By then the vehicle I had inquired about was sold!
Dec 23, 2016
This business contacted me inmediately after I inquired about a car that was in their inventory. This type of vehicle is rare and we were thrilled to find it! Prestige was amazing to deal with!!! Due to my investments it took nearly a week to get my check but the staff at Prestige was patient - they trusted that I was buying the car. My husband is a mechanic and he was impressed with the service at Prestige.... this is a great staff to work with!!!!
Nov 30, 2016
very good they returned my email with a phone call. but the jeep was sold
the very next day
Nov 28, 2016
Haven't followed up yet.
Nov 25, 2016
pleasant to deal with, no pressure at all.
Nov 19, 2016
Emailed ahead of my visit but car was buried behind several others when I arrived. Not great use of my time nor time of salesman. Not impressed on my first visit
Nov 15, 2016
Brakes were need of repair and electric running boards did not work.
Dealer stated brakes could/would be fixed and then did not contact us back
with an update to the repairs.
We have moved on with our search.
Nov 13, 2016
They called the next morning, I called back going to meet them on Mercedes.
Very professional, not high pressure sales.
Nov 13, 2016
Very helpful, ando Mike was a polite young man
Nov 11, 2016
Great experience there. Nice cars on the lot too.
Nov 8, 2016
Made appt to test drive vehicle, salesman did not have the vehicle ready to go when I arrived. Vehicle interior was incredibly dirty - there was even a french fry on the floor behind the driver's seat. Incredibly high mileage on vehicle and dealer would only make a $200 concession on price during negotiations. I decided to buy elsewhere, but noted that the vehicle's price was dropped an additional $600 on the website the very next morning. Crappy way to treat a cash buyer. Not sure if they just aren't motivated to make a sale or if they just didn't want my money.
Nov 6, 2016
The salesman was helpful with info on the truck and was going to find out how much it would be to ship it to my home. Never heard back from him?
Nov 4, 2016
Was contacted by dealship. But car was already sold.
Oct 26, 2016
We never went to the dealership. However, they were great in response time
and tried to please us. I only gave a 4 star because we never visited the
dealership.
Oct 26, 2016
it was great service,i am still using to find my vehicle
Oct 21, 2016
The car has all of the options (RPO) desired!!!
I would prefer to have the charcoal seat inserts instead of the red in this build!!! Other than that issue, the car has basically a clean CarFax with only minor driver door body damage reported. This of course would have to verified before purchase.
Oct 19, 2016
Friendly, quick response
Oct 16, 2016
I dealt with a salesman by the name of Sasha. He was very helpful and answered every question I had to the best of his knowledge. There were a couple of modifications that the previous owner had made, that " in my opinion " devalued the car. So we adjusted the price that made it fair for both him as the seller and me as the buyer. Very friendly, Very efficient team. I drove three hours each way to buy my car and most likely will be coming back.
Oct 3, 2016
Vehicles over priced but still very understanding and will work with you
Sep 29, 2016
Responded quickly to inquiry. Sent additional pictures when asked.
Sep 28, 2016
Very good contact about the vehicle
They contacted me the day I requested information. The sales rep was
honest when talking about defects on the car. This was important as I lived
1.5 hours away. The dealership was busy with other customers so amount
of time we were in there was efficient. They were able to find me the lowest
interest rate I have ever had. No pressure sales, they sell a lot of cars and
don't to use that tactic.
Sep 20, 2016
friendly and low pressure
Sep 9, 2016
Great
Sep 8, 2016
I had called to go look at a car the car was like 14800.00 then over the weekend they raise the price by 1000.00 that was just wrong didn't even go look at the car after that .
Sep 6, 2016
They are pretty good to respond
Aug 30, 2016
Car was not in the 8/10 condition that was promised. A waste of time. Drove 2 hours to see a dirty car that was all scratched up.
Aug 25, 2016
My husband was trying to purchase a 1986 Nissan 300ZX, cash
deal. Calls & texts not returned, MULTIPLE times. Told free
shipping to Kansas City as part of the deal, 6 month, 6,000 mile
warranty. Finally told paperwork would be sent overnight, not
actually received until 4 days later, after multiple calls & texts,
none returned yet again. Once paperwork received, NO
VERBAL AGREEMENT HONORED highlighted with a place to
sign, sheet stating as is, no warranty with a place to sign &
NOTHING about delivery. Read the rest of their reviews VERY
carefully before purchasing, we decided against this purchase,
seemed very shady indeed!
Aug 19, 2016
Car was not even there for our appointment. Go somewhere else.
Aug 10, 2016
Sorry yes they did!.. they responded immediately!
Aug 9, 2016
Great. I just decided 8 hours one way was too far to go.
Jun 29, 2016
Very nice to deal with on the phone, the Wrangler was not what we were
looking for, however.
Jun 20, 2016
I called to see if they would lower the price and never got a call back
Jun 15, 2016
My experience was very good and currently looking at all feel cold available. Their staff responded very quickly and promptly.
Jun 2, 2016
They called to tell us the car we were interested in had just been sold, but they told us they would contact us if a similar car became available. Good service!
May 6, 2016
Very good ended up purchasing the car I was looking at, Stephanie was delightful to work with.i would definitely work with her again
Apr 29, 2016
excellent staff , very knowledgeable of their product and fast response time..
Apr 18, 2016
Sales associate waited three days later to contacted me with
any information so,it was sold, both vehicles.
Apr 11, 2016
I loved the staff that worked with me
and for me. Brittnay , Rick & John...all
were professional.
Mar 26, 2016
Nice to talk to. , approved van for us , but decided year for
money not right.
Mar 22, 2016
Good
Jan 13, 2016
Called me at a bad time and said they would call back 1 hour later and never did.
Jan 12, 2016
Great customer service
Nov 9, 2015
I called the dealer at closing on a
Saturday. I asked about a Mercedes they
had available. The salesman stated they
were closing and the vehicle would be
on the lot for me to take a look at. My
my wife and drive an hour on Sunday to
find a vehicle not on the lot, we find out
Monday one of the owners drove the car
home. They apologized on Monday. I
call back on the vehicle, the saleman
said he would check on the vehicle
availability and call back. Never called
back. MUST BE NICE TO DRIVE THE
CARS AND PUT MORE MILES ON A
ALREADY HIGH MILEAGE CAR, REALLY?
Oct 31, 2015
Shane's customer service was very
professional, he said there was a deal in
the process for the vehicle and he would
call if it didn't sell. The vehicle did sell,
but he still called to let me know that,
which was very considerate of him. Very
much appreciated!
Oct 19, 2015
Thank you for having a large selection of car choices.
Oct 9, 2015
Sales department was understaffed... too many customers and not enough personnel. I was left waiting for over 30 minutes for a scheduled test drive. Also, I was told by the sales associate that I had secured financing. So I drove 2.5 hours to get there, spent 3 hours at the dealership only to have them tell me that the bank declined my loan application.
The salesmen that spoke to me were very nice and professional and the facilities were nice... decent selection of cars.
Oct 2, 2015
The sales staff was very courteous and knowledgeable. It was a very easy and
enjoyable experience.
Sep 27, 2015
Great customer service but I
didn't purchase from them
because the vehicle I was
interested in ended up being a
salvage title. But hey, at least they
provided the Carfax and were
honest about it!
Aug 17, 2015
Had a good experience.
Aug 6, 2015
Prompt & courteous
Jul 30, 2015
Great to deal with!
Jun 22, 2015
All was great except the extremely low
price they gave me on my trade. I only
accepted bc I really needed a different
vehicle & couldn't wait to private sell or
shop around. Sad how low car places
give you on trades to just turn around &
sell them for thousands more than what
they claimed your car was worth & what
they offered. Other than that the people
were friendly & helpful. Love my new
vehicle. I would send people there for
sure.
May 15, 2015
Sasha called me back the next day, and he and Michael arranged
for me to see the car on May 2, 2015. Both my wife and I took
the BMW Z3 for test drives, mine lasting a half hour, and we
bought it. Prompt response, courteous service, and an overall
great experience.
May 5, 2015
Prestige Auto Mall didn't have the vehicle I was seeking.
May 2, 2015
Michael D. and John were very courteous and helpful.
Apr 3, 2015
Couldn't help me get approved for credit
Apr 2, 2015
Dealer called me promptly after
contacting them.
Mar 26, 2015
Great
Mar 20, 2015
Sales person was very rude
Mar 25, 2015
Response from current dealership:
Emery,
We would like to Thank you for bringing this to our Attention. Our Customers Feedback is most important. Please feel free to give us a call, the Management Team is Intrigued to Learn more information about this situation. Call for John Sales Manager or Matt Internet Manager at (330)-634-9999. It is our Goal to make the appropriate changes so this occurrence doesn't happen again. We look forward to hearing from your Emery, Thank You.
We would like to Thank you for bringing this to our Attention. Our Customers Feedback is most important. Please feel free to give us a call, the Management Team is Intrigued to Learn more information about this situation. Call for John Sales Manager or Matt Internet Manager at (330)-634-9999. It is our Goal to make the appropriate changes so this occurrence doesn't happen again. We look forward to hearing from your Emery, Thank You.
Mar 11, 2015
so far so good, good timely
response
Mar 12, 2015
Response from current dealership:
That's what we like to hear, if your satisfied then our job is complete. Please keep in touch if you have any questions or concerns simply give us a call. We appreciate your business James, Enjoy your New vehicle.
Feb 17, 2015
Mike was great help we did have to wait a few cause he
was with some other people but when he did come to
assit us he did great job and was very honest about the
cars..all tho i wanted did get sold
Mar 12, 2015
Response from current dealership:
We appreciate your patience with Mike during your experience. With us conducting a Wholesale Dealership and selling to the public at our prices, it can get quite busy at times. We would like to Thank you Shawn for the Positive feedback. We are consistently looking for routes to better ourselves. Thank you for your Business, Enjoy!
Feb 15, 2015
Good
Mar 12, 2015
Response from current dealership:
Good is what we want, If you happy then we are satisfied. Thank you for the positive review and also your business. Enjoy your newly purchased vehicle.
Feb 15, 2015
I sent an email inquiry to Prestige Auto
Mall about a vehicle I saw online. Initially,
no one responded. After a few days
passed, I called the dealership on the
phone. The salesperson who answered
never apologized for the lack of customer
service. He did proceed to talk to me in a
smug and arrogant manner. He was a jerk
to put it mildly. I attempted to set up a
time to see the car and I asked about
pricing. I told him that I already had pre-
approved financing. He gave me a song
and dance about the car being marked
as low as possible, etc. He was just
condescending all the way around.
Finally, I just said thanks and we ended
the call.
A day or so later, a different salesperson
called and left a message for me. I was
still shopping for a car so I decided to
give it one last try. I called him back twice
within a two hour span. The first guy to
answer the phone said that the person I
asked for was with a customer. I
understood that and wanted to leave a
message for the guy to call me back
again. The guy on the phone tried to take
me away from him - he laughed when I
wanted to leave a message for the other
salesman. That wasn't right! I don't deal
with shady people. So I said no, I will call
him back later. The guy hung up on me
for the most part. I waited and called
back one last time. The guy who
answered this call, was playing around
and being strange about getting the
person I wanted on the line. He tried to
get the sale from the other guy, too.
When he failed, he said that the person I
wanted was gone for the day. I then knew
that I was dealing with completely crazy
people and I was done. I said thank you
and hung up.
Prestige Auto Mall has some SERIOUS
sales and customer service problems! I
have never ran into a dealership that was
happy to turn away a nearly guaranteed
car sale! WOW!! Maybe they sell more
than enough cars and it doesn't matter to
them.
I ended up buying a beautiful car from
Infiniti of Easton in Columbus, OH. I
spent much more money than I planned
by getting a more expensive car because
they made the whole process so
enjoyable. They are about BUSINESS!!!
Customers are treated like gold! Their
service after the sale is amazing, too. If
Prestige Auto Mall hadn't of treated me
so poorly, I would have never had the
wonderful experience that I am having
now so thanks!! It worked in my favor to
be blown off.
Don't just take my word for it... The
owners and managers of this dealership
should set up some secret shoppers. Boy
that will be an eye opener!! The behavior I
experienced has to be hurting the bottom
line for their business.
Jan 30, 2015
Great
Mar 12, 2015
Response from current dealership:
Perfect, sounds like we did well together. We greatly appreciate the opportunity to earn your business. Please let us know how we may further assist you in the future. Thank You.
Jan 7, 2015
Jean took good care of us! I found a beautiful Volvo for a
reasonable price with only minor cosmetic distractions, of which
they assured me that they have ordered the part already and I will
be able to return to have it installed shortly. Thanks guys!
Mar 25, 2015
Response from current dealership:
We're pleased to hear that your experiences were satisfactory. Our Staff really do genuinely care about what they do and it shows. We Thank You Dean for the Positive Feedback and as well your business. We're here, if you have any questions or concerns please give us a call.
Dec 3, 2014
Very Poor..
They have a good product; however below average customer
interaction. Getting some basic information on the vehicle proved
to be a big challenge..
Buying a vehicle is a big thing in itself & trusting the dealership to
do the right thing is pivotal in the transaction.. I found a lot to be
desired in this category..
The sales agents do not get back to you with the information
leaving an impression they are in no hurry to sell the vehicle
Mar 25, 2015
Response from current dealership:
Unfortunately this world is imperfect. We take great pride in operating a Family Owned business with decades of experience and this is not a true reflection of the Prestige Team as a Whole. However, this is an excellent opportunity for us to learn about our mistakes and to work till they are corrected. For your less than satisfactory experience we would like to Apologize to you Gary. This is Unacceptable, and we have work to do with some of our agents that work directly with customers..Thank You Gary for bringing this to our Attention we will take this as a Opportunity for Growth.