Prestige Auto Mall

1559 State Road
Cuyahoga Falls, OH 44223

Sales: (234) 813-4304

Service: (330) 634-9999

Today 9:00am - 7:00pm
(Closed Now)
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Featured Listings
https://static.cargurus.com/images/forsale/2017/08/17/21/02/2012_jaguar_xk-series-pic-3611373480728499037-152x114.jpeg

2012 Jaguar XK-Series Convertible Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$8,150 BELOW
CarGurus IMV of $36,135

Price: $27,985

Mileage: 49,082

Location: Cuyahoga Falls, OH 44223

Certified Pre-Owned: No Transmission: Automatic Color: Rhodium Silver Description: Used 2012 Jaguar XK-Series Convertible for sale - $27,985, 49,082 miles with Navigation System, Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/06/21/01/2014_kia_cadenza-pic-5824377082838379753-152x114.jpeg

2014 Kia Cadenza Limited Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$3,964 BELOW
CarGurus IMV of $20,949

Price: $16,985

Mileage: 24,140

Location: Cuyahoga Falls, OH 44223

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Platinum Graphite Description: Used 2014 Kia Cadenza Limited for sale - $16,985, 24,140 miles with Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/07/31/12/06/2017_mercedes-benz_c-class-pic-4703937185242473933-152x114.jpeg

2017 Mercedes-Benz C-Class C 300 4MATIC Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$7,172 BELOW
CarGurus IMV of $41,157

Price: $33,985

Mileage: 3,520

Location: Cuyahoga Falls, OH 44223

Average time on market: 43 days Certified Pre-Owned: No Transmission: Automatic Color: Dakota Brown Metallic Description: Used 2017 Mercedes-Benz C-Class C 300 4MATIC for sale - $33,985, 3,520 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/07/22/18/05/2014_bmw_x1-pic-8316303419636219857-152x114.jpeg

2014 BMW X1 xDrive28i Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$3,061 BELOW
CarGurus IMV of $20,046

Price: $16,985

Mileage: 46,377

Location: Cuyahoga Falls, OH 44223

Average time on market: 47 days Certified Pre-Owned: No Transmission: Automatic Color: Alpine White Description: Used 2014 BMW X1 xDrive28i for sale - $16,985, 46,377 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/09/14/21/06/2014_ford_fusion-pic-4528594236428942475-152x114.jpeg

2014 Ford Fusion SE Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,268 BELOW
CarGurus IMV of $11,753

Price: $9,485

Mileage: 72,163

Location: Cuyahoga Falls, OH 44223

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Dark Side Metallic Description: Used 2014 Ford Fusion SE for sale - $9,485, 72,163 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/08/11/18/05/2012_chevrolet_silverado_1500-pic-9028780124833889572-152x114.jpeg

2012 Chevrolet Silverado 1500 LT Ext. Cab 4WD Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,594 BELOW
CarGurus IMV of $23,179

Price: $20,585

Mileage: 53,019

Location: Cuyahoga Falls, OH 44223

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2012 Chevrolet Silverado 1500 LT Ext. Cab 4WD for sale - $20,585, 53,019 miles with Remote Vehicle Starter Prep Package, Aluminum Wheels, Remote Start, Navigation System, Suspension Package, Appearance Package
https://static.cargurus.com/images/forsale/2017/07/03/15/03/2012_nissan_pathfinder-pic-7811558042321517228-152x114.jpeg

2012 Nissan Pathfinder SV 4WD Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,510 BELOW
CarGurus IMV of $14,495

Price: $11,985

Mileage: 89,932

Location: Cuyahoga Falls, OH 44223

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Dark Slate Description: Used 2012 Nissan Pathfinder SV 4WD for sale - $11,985, 89,932 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/12/21/03/2011_hyundai_tucson-pic-5733438934540490732-152x114.jpeg

2011 Hyundai Tucson GLS AWD Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,021 BELOW
CarGurus IMV of $10,506

Price: $8,485

Mileage: 94,095

Location: Cuyahoga Falls, OH 44223

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Chai Bronze Description: Used 2011 Hyundai Tucson GLS AWD for sale - $8,485, 94,095 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/21/09/15/2012_bmw_7_series-pic-8645120787902156554-152x114.jpeg

2012 BMW 7 Series 750Li xDrive Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$3,022 BELOW
CarGurus IMV of $27,007

Price: $23,985

Mileage: 68,547

Location: Cuyahoga Falls, OH 44223

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Jet Black Description: Used 2012 BMW 7 Series 750Li xDrive for sale - $23,985, 68,547 miles with Leather Seats, Sunroof/Moonroof, Navigation System, RS Package, Alloy Wheels, Bluetooth, Smoker Package
https://static.cargurus.com/images/forsale/2017/08/31/21/04/2009_bmw_3_series-pic-3687851499286736098-152x114.jpeg

2009 BMW 3 Series 328i xDrive SULEV Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$1,702 BELOW
CarGurus IMV of $10,687

Price: $8,985

Mileage: 89,278

Location: Cuyahoga Falls, OH 44223

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Crimson Red Description: Used 2009 BMW 3 Series 328i xDrive SULEV for sale - $8,985, 89,278 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/04/21/04/2017_cadillac_ats_coupe-pic-7489581870569873675-152x114.jpeg

2017 Cadillac ATS Coupe 2.0T Luxury AWD Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$5,541 BELOW
CarGurus IMV of $39,526

Price: $33,985

Mileage: 367

Location: Cuyahoga Falls, OH 44223

Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Tricoat Description: Used 2017 Cadillac ATS Coupe 2.0T Luxury AWD for sale - $33,985, 367 miles with Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Memory Package, Remote Start, Climate Package
https://static.cargurus.com/images/forsale/2017/09/14/21/06/2012_chevrolet_equinox-pic-109673212335824387-152x114.jpeg

2012 Chevrolet Equinox LS Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$1,559 BELOW
CarGurus IMV of $11,544

Price: $9,985

Mileage: 66,742

Location: Cuyahoga Falls, OH 44223

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Ashen Gray Metallic Description: Used 2012 Chevrolet Equinox LS for sale - $9,985, 66,742 miles with Navigation System, Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/10/12/18/09/2013_honda_insight-pic-2470754937759942569-152x114.jpeg

2013 Honda Insight EX Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$1,381 BELOW
CarGurus IMV of $11,366

Price: $9,985

Mileage: 49,700

Location: Cuyahoga Falls, OH 44223

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Mediterranean Blue Pearl Description: Used 2013 Honda Insight EX for sale - $9,985, 49,700 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/21/20/35/2016_chevrolet_traverse-pic-809080335586270129-152x114.jpeg

2016 Chevrolet Traverse LT AWD Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$2,093 BELOW
CarGurus IMV of $26,078

Price: $23,985

Mileage: 27,784

Location: Cuyahoga Falls, OH 44223

Average time on market: 53 days Certified Pre-Owned: No Transmission: Automatic Color: Siren Red Tintcoat Description: Used 2016 Chevrolet Traverse LT AWD for sale - $23,985, 27,784 miles with Bluetooth, Acoustical Package
https://static.cargurus.com/images/forsale/2017/10/13/21/05/2013_chevrolet_equinox-pic-8627975468467770069-152x114.jpeg

2013 Chevrolet Equinox LS Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$1,466 BELOW
CarGurus IMV of $14,451

Price: $12,985

Mileage: 36,644

Location: Cuyahoga Falls, OH 44223

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2013 Chevrolet Equinox LS for sale - $12,985, 36,644 miles with Navigation System, Bluetooth
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 21, 2017
Everyone was FABULOUS to work with! Jon made the whole transaction a true pleasure. I plan to buy my future cars from Jon & Prestige.
Is this review helpful? Yes | No
Oct 20, 2017
Informative
Is this review helpful? Yes | No
Oct 15, 2017
Good prompt service, no hassle
Is this review helpful? Yes | No
Oct 10, 2017
Stealth_1583
Responded quickly but, definitely didn't put any effort into the communication! The car was listed as having frame damaged. When he finally responded to that issue he said it was not true. Didn't get a good feeling from him so, moving on.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 9, 2017
Excellent service. Vehicle sold.
Is this review helpful? Yes | No
Oct 9, 2017
Scott was straight forward, simply could not work out the numbers
Is this review helpful? Yes | No
Oct 5, 2017
GuruDM5DY
Good
Is this review helpful? Yes | No
Sep 21, 2017
Schmitty63
5
Very quick to respond to inquiry and followed up a week later.
Is this review helpful? Yes | No
Sep 19, 2017
GuruDXXD1
Great experience
Is this review helpful? Yes | No
Sep 15, 2017
Shane was a good guy to work with, unfortunately we couldn't close the deal.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 13, 2017
dglsMbr27
Great
Is this review helpful? Yes | No
Sep 5, 2017
The sales person answered all of our questions.
Is this review helpful? Yes | No
Sep 1, 2017
We worked with Jon. I called him on a Saturday, and we came to a price agreement over phone, seeing as I was a 3+ hour drive away. My wife and I took off work early on Monday and headed north to pick up our car. The process was easy and we got a great deal. She's very happy with her new-to-us Pilot! My only complaint would be the detail crew. They definitely could have done a better job cleaning the vehicle. I'm gonna have to do some good deep cleaning on it when I find the time. Overall a great experience!
2 of 2 people found this review helpful.
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Aug 21, 2017
It started off slow. The vehicle was not ready to test drive due to being low on gas. After that the experience was good. Dealt with Ernest and he was polite and helpful.
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Thank you for the feedback about our process and the good review.  It is a real help!
Aug 19, 2017
MACROC18
Bought a 2011 Lexus IS 250 for my daughter on 7/22/17. Drove from Rochester NY to buy the car. Worked with John Hang to get everything all set. From the beginning and all through the process he responded quickly and answered all my questions. I told him if the car was as he represented I would buy the car when I got there. The car was ready for us to test drive and John was very helpful. Both my daughter and I drove the car and it appeared as John represented. There was no pressure, if I wanted the car it was mine, if I wanted to look at something else that was fine. If it was not what I wanted they were happy I came in and looked. Everyone one was very accommodating and professional. We bought the car! The paperwork process was quick, easy and explained very well. I forgot to ask for a second faub until after I left and was told they only had gotten the one. Would have been nice if they offered to get me one at their cost or a discounted, but fair enough. I didn't ask. Took a little while to get the Ohio Title to registered the car in NY, but that is all done now. Saved a couple of thousand dollars buying it here rather than in Rochester. I must have been thanked at least 6 times by different people for my business. John and the whole team were great. Would go back again! Looking at one of the Mercedes on the site for myself! Thanks
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 13, 2017
michaelvigs
Received an auto-reply in minutes, was very interested in the car. I phoned the replying sales rep 3 times and emailed her twice for the carfax. No reply on any of those attempts. Will not drive an hour to this dealership,sorry.
2 of 5 people found this review helpful.
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Aug 8, 2017
Miguel contacted me three times in the week following my inquiry. Thank you! Unfortunately travel prohibited my response and therefore assumed the vehicle I was interested in was sold.
0 of 2 people found this review helpful.
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Aug 7, 2017
First the sales guy was nice enough....he knew we were coming to see the car several hours before we got there. We took it for a ride and immediately smelled cigarettes and could see the truck had not been cleaned since it came from the auction...very disappointing...overall appearance did not push me into buying at all. truck was filthy.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2017
I called on a car I wanted on a Saturday and was told I couldn't see the vehicle until Monday. So I went to another dealership n bought a different car. I needed a car immediately due to a new job starting.. I emailed the sales person to show I had no interest. FOUR days later he called and I explained wat happened n that I wasn't in the market. The man called me back a few hrs later to see if I was interested..,,.i had to explain to the man he just coupled earlier, and reminded him, but he claimed not to know who I was. Damn shame, to think weekends are the good days to take off
4 of 6 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2017
They made several contacts. But I had moved on to other cars so I had no further experience. They were clearly interested in being helpful.
0 of 1 people found this review helpful.
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Jul 25, 2017
John was awesome. All though I couldn't make it work out for the deal he messaged me after hours and was very helpful. Thanks !!
1 of 4 people found this review helpful.
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Jul 25, 2017
shavon colston
The dealership was very helpful and I would recommend them to others
2 of 4 people found this review helpful.
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Jul 25, 2017
Great service - professional, knowledgeable and courtesy. Oh, and the Mustang I bought is pretty cool, too.
2 of 4 people found this review helpful.
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Jul 20, 2017
Guru9PJ12
Sales person was curtious and professional however after finding multiple defects with the automobile I was interested in the dealership did not want to deal on the price. Also their offer on my trade in was insulting. I would not recommend this dealership for an honest car purchase.
12 of 12 people found this review helpful.
Is this helpful? Yes | No

Response from Prestige Auto Mall:

Im sorry to hear that Dale. Which vehicle was it you were interested in? I dont have a Dale that has been at our store recently. Did you maybe go to our other store? If you could give me a call 330-634-9999 i would like to discuss any issues or price. My name is Chris and i am the sales manager
Jul 14, 2017
Prestige was fast and responding had all the answers and did a great job I appreciate all the help
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 14, 2017
Having a slight problem the heads up display needs adjustment, there telling me it's going to a month for them to fix it . Other than that I had a very good experience .
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 14, 2017
Very professional
0 of 3 people found this review helpful.
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Jul 9, 2017
Up to and including my paperwork the experience online was good, after arriving to test drive the truck and see it in person there were numerous issues that were not disclosed in the online ad. We drove 3 hours to buy this truck. The truck was missing a light cover, a tailgate piece, the back bumper was broken and there was no spare tire. The *NSYNC system is broken and the tail gate wouldn't open when taking it out for a test drive. They provided a spare tire and took the truck back to work on the tailgate opening issues. The other issues were not disclosed or repaired and were not noticed until I got the truck home. On the way home I also found out my brake lights were not working including a left blinker light-these are safety issues! --Which should have been noticed at the dealership and repaired before sale- at one point when we said we didn't want the truck because of no spare tire and the tail gate wouldn't open the representative said "you mean you would drive all this way and not take this truck". I should have said no then but they gave me a spare and ensured the tail gate was opening so I went through with the purchase only to find the other issues on my way home or the days after. I came prepared with my own financing and check so they had little work to prepare for my sale. I would not recommend this dealship unless you go check EVERY DETAIL out yourself- or you could be me with a truck that I am spending tons of money to get repaired just so I can get it legal in my state. This has ruined my online shopping experience and I will only be going to local dealers from now on.
19 of 20 people found this review helpful.
Is this helpful? Yes | No

Response from Prestige Auto Mall:

Rob I'm sorry for the experience you had. I would like to help you out as much as I can. The last thing we want is an unhappy customer. Is there a good number to contact you at so we can fix this issue? Also what was the vehicle you bought? Thanks rob hope to hear from you soon and fix any and all issues.
Jul 7, 2017
Great experience salesman was straight forward about his knowledge of the car. I got what I thought was a deal.
3 of 6 people found this review helpful.
Is this helpful? Yes | No
Jun 27, 2017
GuruQPJH
prompt response
1 of 7 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2017
Dwaterz131
After speaking with John the Manager and him speaking with the Powers that be we've come to terms to make all parties happy. Now I will drive my new Panamera with a piece of mind.....
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2017
Tbrickman
The salesman was persistent with emails, text messages and phone calls. Unfortunately we couldn't meet on a price.
1 of 5 people found this review helpful.
Is this helpful? Yes | No
Jun 10, 2017
bokerjrwa
Prompt response to an inquiry
0 of 2 people found this review helpful.
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Jun 10, 2017
would recommend
2 of 6 people found this review helpful.
Is this helpful? Yes | No
Jun 9, 2017
Adewunmi Soetan
Communication and response time was splendid but its shameful the dealership decided not to sell to me because i was buying from Nigeria. I told Miguel i was doing a transfer from my account in my name & i was going to provide him ID's for verification if he needs me to, but he told me upper management instructed him not to deal with me. There after he stopped replying my mails. I can assure you, you lost one very good customer.
6 of 10 people found this review helpful.
Is this helpful? Yes | No
May 21, 2017
GuruPT1P
Great follow up and tried to workout to my requests. Didn't feel pestered by the sales man
0 of 2 people found this review helpful.
Is this helpful? Yes | No
May 9, 2017
Quick response very professional sales staff
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 28, 2017
Reached out to them multiple times on this car...took forever to get a response from them! They did sell the car, to another dealer, but lost a potential customer in me!
14 of 17 people found this review helpful.
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Apr 23, 2017
Took forever to respond, were very rude once they did. Also suspect "bait n switch," the car I inquired about suspiciously sold on a Sunday
7 of 11 people found this review helpful.
Is this helpful? Yes | No
Apr 15, 2017
Very goid
1 of 6 people found this review helpful.
Is this helpful? Yes | No
Apr 14, 2017
This dealership was very responsive.
2 of 6 people found this review helpful.
Is this helpful? Yes | No
Apr 12, 2017
The Dealer is very responsive.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2017
They r good people they call me and take care for me.
2 of 6 people found this review helpful.
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Mar 29, 2017
I actually contacted them before they had a chance to contact me. Enjoyed my salesman Ernest - he was helpful and very personable. I was disappointed in the fact that they would not even consider any adjustment on the price. Especially after finding a few things wrong that we for sure hadn't planned on. But in the end - we still liked it well enough that we still went with it. So overall not a bad experience.
6 of 9 people found this review helpful.
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Mar 28, 2017
Was contacted after a few days by a second person but had decided to go to different engine.
1 of 4 people found this review helpful.
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Mar 21, 2017
Todd Lightner
Very helpful, answered all my questions and was able to work with me on price as well...very good experience, will definitely refer others as well as give my business.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2017
Showed up to test drive the truck. Set up an appointment and everything. It was just about the only car in the whole lot that still had snow on it. Took it on a test drive and the 4wd selector did not work, when I asked the sales rep about it he just sat in the back seat and did not say a word almost as if I never said anything at all. Its been a little bit under a week and have not heard back about what is happening with the truck. Had my roommate call the dealership and talk to the same sales rep to ask about the same truck and when asked about the 4wd the rep said that everything worked perfectly on the truck. Very disappointing experience.
16 of 17 people found this review helpful.
Is this helpful? Yes | No
Mar 19, 2017
Philip Shipley
Prompt response
1 of 3 people found this review helpful.
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Mar 15, 2017
It was great!!
1 of 4 people found this review helpful.
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Mar 9, 2017
Charger_60875
Got back to me right away & answered all my questions
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 3, 2017
Mloyt1949
Good Experience.
1 of 3 people found this review helpful.
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Feb 13, 2017
Slow to respond. Poor follow up.
7 of 7 people found this review helpful.
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Feb 9, 2017
Pleasant experience. Got a great car at a great price.
2 of 5 people found this review helpful.
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Feb 9, 2017
SRX_1872
Responded back very fast to ask questions
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 7, 2017
contacted me right away ,
1 of 4 people found this review helpful.
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Feb 7, 2017
Sigma_6983
Great
0 of 4 people found this review helpful.
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Feb 3, 2017
Very good
1 of 5 people found this review helpful.
Is this helpful? Yes | No
Feb 1, 2017
Newcar01
Dealer was great and very responsive.
2 of 5 people found this review helpful.
Is this helpful? Yes | No
Jan 30, 2017
Dealer responded very quickly and was very courteous.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 27, 2017
I was contacted very quickly by e-mail and didn't pressure me like other dealers.
2 of 5 people found this review helpful.
Is this helpful? Yes | No
Jan 23, 2017
Quick response time
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 11, 2017
They did get in touch with me
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 11, 2017
Easy to deal with, friendly, told me it wouldn't take a long time to wrap up the paperwork and it didn't. Good people!
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 9, 2017
Dealer would not return contact of any kind, call, text, or email. When contacted it was always excuses.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Dec 28, 2016
It took them 5 days to call me. By then the vehicle I had inquired about was sold!
8 of 9 people found this review helpful.
Is this helpful? Yes | No
Dec 25, 2016
Lotus123
Very nice
0 of 4 people found this review helpful.
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Dec 23, 2016
This business contacted me inmediately after I inquired about a car that was in their inventory. This type of vehicle is rare and we were thrilled to find it! Prestige was amazing to deal with!!! Due to my investments it took nearly a week to get my check but the staff at Prestige was patient - they trusted that I was buying the car. My husband is a mechanic and he was impressed with the service at Prestige.... this is a great staff to work with!!!!
7 of 10 people found this review helpful.
Is this helpful? Yes | No
Nov 30, 2016
very good they returned my email with a phone call. but the jeep was sold the very next day
3 of 6 people found this review helpful.
Is this helpful? Yes | No
Nov 28, 2016
Haven't followed up yet.
2 of 5 people found this review helpful.
Is this helpful? Yes | No
Nov 25, 2016
pleasant to deal with, no pressure at all.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 19, 2016
Emailed ahead of my visit but car was buried behind several others when I arrived. Not great use of my time nor time of salesman. Not impressed on my first visit
5 of 8 people found this review helpful.
Is this helpful? Yes | No
Nov 15, 2016
Brakes were need of repair and electric running boards did not work. Dealer stated brakes could/would be fixed and then did not contact us back with an update to the repairs. We have moved on with our search.
8 of 10 people found this review helpful.
Is this helpful? Yes | No
Nov 13, 2016
They called the next morning, I called back going to meet them on Mercedes. Very professional, not high pressure sales.
3 of 5 people found this review helpful.
Is this helpful? Yes | No
Nov 13, 2016
Very helpful, ando Mike was a polite young man
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2016
toms518tommy123
Responsive,very helpful, good car and fair price. Easy to work with.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 11, 2016
Great experience there. Nice cars on the lot too.
1 of 2 people found this review helpful.
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Nov 8, 2016
Made appt to test drive vehicle, salesman did not have the vehicle ready to go when I arrived. Vehicle interior was incredibly dirty - there was even a french fry on the floor behind the driver's seat. Incredibly high mileage on vehicle and dealer would only make a $200 concession on price during negotiations. I decided to buy elsewhere, but noted that the vehicle's price was dropped an additional $600 on the website the very next morning. Crappy way to treat a cash buyer. Not sure if they just aren't motivated to make a sale or if they just didn't want my money.
12 of 12 people found this review helpful.
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Nov 6, 2016
The salesman was helpful with info on the truck and was going to find out how much it would be to ship it to my home. Never heard back from him?
5 of 6 people found this review helpful.
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Nov 4, 2016
Was contacted by dealship. But car was already sold.
4 of 6 people found this review helpful.
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Oct 26, 2016
We never went to the dealership. However, they were great in response time and tried to please us. I only gave a 4 star because we never visited the dealership.
2 of 5 people found this review helpful.
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Oct 26, 2016
it was great service,i am still using to find my vehicle
2 of 3 people found this review helpful.
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Oct 21, 2016
The car has all of the options (RPO) desired!!! I would prefer to have the charcoal seat inserts instead of the red in this build!!! Other than that issue, the car has basically a clean CarFax with only minor driver door body damage reported. This of course would have to verified before purchase.
2 of 3 people found this review helpful.
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Oct 19, 2016
Friendly, quick response
2 of 3 people found this review helpful.
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Oct 16, 2016
I dealt with a salesman by the name of Sasha. He was very helpful and answered every question I had to the best of his knowledge. There were a couple of modifications that the previous owner had made, that " in my opinion " devalued the car. So we adjusted the price that made it fair for both him as the seller and me as the buyer. Very friendly, Very efficient team. I drove three hours each way to buy my car and most likely will be coming back.
4 of 5 people found this review helpful.
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Oct 3, 2016
Vehicles over priced but still very understanding and will work with you
3 of 5 people found this review helpful.
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Sep 29, 2016
Responded quickly to inquiry. Sent additional pictures when asked.
2 of 3 people found this review helpful.
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Sep 28, 2016
Very good contact about the vehicle
2 of 3 people found this review helpful.
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Sep 22, 2016
millathathrilla
They contacted me the day I requested information. The sales rep was honest when talking about defects on the car. This was important as I lived 1.5 hours away. The dealership was busy with other customers so amount of time we were in there was efficient. They were able to find me the lowest interest rate I have ever had. No pressure sales, they sell a lot of cars and don't to use that tactic.
5 of 6 people found this review helpful.
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Sep 20, 2016
friendly and low pressure
2 of 3 people found this review helpful.
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Sep 10, 2016
Could not even take for test drive his excuse was just got it in looked at anyhow still waiting for him to call me back been 2 weeks still no test drive
3 of 5 people found this review helpful.
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Sep 9, 2016
Great
1 of 3 people found this review helpful.
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Sep 8, 2016
I had called to go look at a car the car was like 14800.00 then over the weekend they raise the price by 1000.00 that was just wrong didn't even go look at the car after that .
6 of 7 people found this review helpful.
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Sep 6, 2016
They are pretty good to respond
2 of 4 people found this review helpful.
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Aug 30, 2016
Car was not in the 8/10 condition that was promised. A waste of time. Drove 2 hours to see a dirty car that was all scratched up.
4 of 5 people found this review helpful.
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Aug 25, 2016
My husband was trying to purchase a 1986 Nissan 300ZX, cash deal. Calls & texts not returned, MULTIPLE times. Told free shipping to Kansas City as part of the deal, 6 month, 6,000 mile warranty. Finally told paperwork would be sent overnight, not actually received until 4 days later, after multiple calls & texts, none returned yet again. Once paperwork received, NO VERBAL AGREEMENT HONORED highlighted with a place to sign, sheet stating as is, no warranty with a place to sign & NOTHING about delivery. Read the rest of their reviews VERY carefully before purchasing, we decided against this purchase, seemed very shady indeed!
7 of 9 people found this review helpful.
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Aug 19, 2016
Car was not even there for our appointment. Go somewhere else.
7 of 7 people found this review helpful.
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Aug 10, 2016
Sorry yes they did!.. they responded immediately!
3 of 5 people found this review helpful.
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Aug 9, 2016
Great. I just decided 8 hours one way was too far to go.
3 of 4 people found this review helpful.
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Aug 4, 2016
Meralis
Very happy, they help me in every way possible and l was able to take my truck home the same day..thank u so much
2 of 4 people found this review helpful.
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Jul 22, 2016
duketv
Bait and switch. Advertised one priced tried to get more by pitting against another so called buyer, after had my credit card #.
7 of 7 people found this review helpful.
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Jul 1, 2016
I spoke with someone there about the car who promised to send photos since they were not posted online and I never received them. I called again and still got nothing.
7 of 7 people found this review helpful.
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Jun 29, 2016
Very nice to deal with on the phone, the Wrangler was not what we were looking for, however.
3 of 4 people found this review helpful.
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Jun 20, 2016
I called to see if they would lower the price and never got a call back
6 of 7 people found this review helpful.
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Jun 15, 2016
My experience was very good and currently looking at all feel cold available. Their staff responded very quickly and promptly.
1 of 3 people found this review helpful.
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Jun 2, 2016
They called to tell us the car we were interested in had just been sold, but they told us they would contact us if a similar car became available. Good service!
3 of 4 people found this review helpful.
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May 6, 2016
Very good ended up purchasing the car I was looking at, Stephanie was delightful to work with.i would definitely work with her again
2 of 3 people found this review helpful.
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Apr 29, 2016
excellent staff , very knowledgeable of their product and fast response time..
2 of 3 people found this review helpful.
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Apr 18, 2016
Sales associate waited three days later to contacted me with any information so,it was sold, both vehicles.
3 of 4 people found this review helpful.
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Apr 11, 2016
I loved the staff that worked with me and for me. Brittnay , Rick & John...all were professional.
2 of 3 people found this review helpful.
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Mar 26, 2016
Nice to talk to. , approved van for us , but decided year for money not right.
2 of 3 people found this review helpful.
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Mar 22, 2016
Good
1 of 4 people found this review helpful.
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Jan 13, 2016
Called me at a bad time and said they would call back 1 hour later and never did.
3 of 3 people found this review helpful.
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Jan 12, 2016
Great customer service
1 of 3 people found this review helpful.
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Nov 9, 2015
I called the dealer at closing on a Saturday. I asked about a Mercedes they had available. The salesman stated they were closing and the vehicle would be on the lot for me to take a look at. My my wife and drive an hour on Sunday to find a vehicle not on the lot, we find out Monday one of the owners drove the car home. They apologized on Monday. I call back on the vehicle, the saleman said he would check on the vehicle availability and call back. Never called back. MUST BE NICE TO DRIVE THE CARS AND PUT MORE MILES ON A ALREADY HIGH MILEAGE CAR, REALLY?
8 of 8 people found this review helpful.
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Oct 31, 2015
Shane's customer service was very professional, he said there was a deal in the process for the vehicle and he would call if it didn't sell. The vehicle did sell, but he still called to let me know that, which was very considerate of him. Very much appreciated!
2 of 2 people found this review helpful.
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Read 26 old reviews
Oct 21, 2015
dannlh
They had the car I liked, but it had been in an accident and rebuilt so I didn't buy it. The people there were very helpful.
2 of 2 people found this review helpful.
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Oct 19, 2015
Thank you for having a large selection of car choices.
1 of 1 people found this review helpful.
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Oct 9, 2015
Sales department was understaffed... too many customers and not enough personnel. I was left waiting for over 30 minutes for a scheduled test drive. Also, I was told by the sales associate that I had secured financing. So I drove 2.5 hours to get there, spent 3 hours at the dealership only to have them tell me that the bank declined my loan application. The salesmen that spoke to me were very nice and professional and the facilities were nice... decent selection of cars.
2 of 2 people found this review helpful.
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Oct 2, 2015
The sales staff was very courteous and knowledgeable. It was a very easy and enjoyable experience.
1 of 1 people found this review helpful.
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Sep 27, 2015
Great customer service but I didn't purchase from them because the vehicle I was interested in ended up being a salvage title. But hey, at least they provided the Carfax and were honest about it!
2 of 2 people found this review helpful.
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Sep 7, 2015
Falco44
Dealer gave a call, but I had already purchased another car.
1 of 1 people found this review helpful.
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Aug 17, 2015
Had a good experience.
Is this review helpful? Yes | No
Aug 6, 2015
Prompt & courteous
Is this review helpful? Yes | No
Jul 30, 2015
Great to deal with!
Is this review helpful? Yes | No
Jun 22, 2015
All was great except the extremely low price they gave me on my trade. I only accepted bc I really needed a different vehicle & couldn't wait to private sell or shop around. Sad how low car places give you on trades to just turn around & sell them for thousands more than what they claimed your car was worth & what they offered. Other than that the people were friendly & helpful. Love my new vehicle. I would send people there for sure.
1 of 1 people found this review helpful.
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May 15, 2015
Sasha called me back the next day, and he and Michael arranged for me to see the car on May 2, 2015. Both my wife and I took the BMW Z3 for test drives, mine lasting a half hour, and we bought it. Prompt response, courteous service, and an overall great experience.
1 of 1 people found this review helpful.
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May 5, 2015
Prestige Auto Mall didn't have the vehicle I was seeking.
0 of 1 people found this review helpful.
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May 2, 2015
Michael D. and John were very courteous and helpful.
Is this review helpful? Yes | No
Apr 30, 2015
kelibeyer
5
contacted me quickly. And were very honest about the car I was inquiring about.
Is this review helpful? Yes | No
Apr 3, 2015
Couldn't help me get approved for credit
1 of 1 people found this review helpful.
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Apr 2, 2015
Dealer called me promptly after contacting them.
Is this review helpful? Yes | No
Mar 26, 2015
Great
1 of 1 people found this review helpful.
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Mar 20, 2015
Sales person was very rude
1 of 1 people found this review helpful.
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Response from Prestige Auto Mall:

Emery,

We would like to Thank you for bringing this to our Attention. Our Customers Feedback is most important. Please feel free to give us a call, the Management Team is Intrigued to Learn more information about this situation. Call for John Sales Manager or Matt Internet Manager at (330)-634-9999. It is our Goal to make the appropriate changes so this occurrence doesn't happen again. We look forward to hearing from your Emery, Thank You.
Mar 13, 2015
Eifdawg
5
Quick, honest response.
Is this review helpful? Yes | No
Mar 11, 2015
so far so good, good timely response
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

That's what we like to hear, if your satisfied then our job is complete. Please keep in touch if you have any questions or concerns simply give us a call. We appreciate your business James, Enjoy your New vehicle.
Feb 17, 2015
Mike was great help we did have to wait a few cause he was with some other people but when he did come to assit us he did great job and was very honest about the cars..all tho i wanted did get sold
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

We appreciate your patience with Mike during your experience. With us conducting a Wholesale Dealership and selling to the public at our prices, it can get quite busy at times. We would like to Thank you Shawn for the Positive feedback. We are consistently looking for routes to better ourselves. Thank you for your Business, Enjoy!
Feb 15, 2015
Good
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Good is what we want, If you happy then we are satisfied. Thank you for the positive review and also your business. Enjoy your newly purchased vehicle.
Feb 15, 2015
I sent an email inquiry to Prestige Auto Mall about a vehicle I saw online. Initially, no one responded. After a few days passed, I called the dealership on the phone. The salesperson who answered never apologized for the lack of customer service. He did proceed to talk to me in a smug and arrogant manner. He was a jerk to put it mildly. I attempted to set up a time to see the car and I asked about pricing. I told him that I already had pre- approved financing. He gave me a song and dance about the car being marked as low as possible, etc. He was just condescending all the way around. Finally, I just said thanks and we ended the call. A day or so later, a different salesperson called and left a message for me. I was still shopping for a car so I decided to give it one last try. I called him back twice within a two hour span. The first guy to answer the phone said that the person I asked for was with a customer. I understood that and wanted to leave a message for the guy to call me back again. The guy on the phone tried to take me away from him - he laughed when I wanted to leave a message for the other salesman. That wasn't right! I don't deal with shady people. So I said no, I will call him back later. The guy hung up on me for the most part. I waited and called back one last time. The guy who answered this call, was playing around and being strange about getting the person I wanted on the line. He tried to get the sale from the other guy, too. When he failed, he said that the person I wanted was gone for the day. I then knew that I was dealing with completely crazy people and I was done. I said thank you and hung up. Prestige Auto Mall has some SERIOUS sales and customer service problems! I have never ran into a dealership that was happy to turn away a nearly guaranteed car sale! WOW!! Maybe they sell more than enough cars and it doesn't matter to them. I ended up buying a beautiful car from Infiniti of Easton in Columbus, OH. I spent much more money than I planned by getting a more expensive car because they made the whole process so enjoyable. They are about BUSINESS!!! Customers are treated like gold! Their service after the sale is amazing, too. If Prestige Auto Mall hadn't of treated me so poorly, I would have never had the wonderful experience that I am having now so thanks!! It worked in my favor to be blown off. Don't just take my word for it... The owners and managers of this dealership should set up some secret shoppers. Boy that will be an eye opener!! The behavior I experienced has to be hurting the bottom line for their business.
2 of 2 people found this review helpful.
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Jan 30, 2015
Great
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Perfect, sounds like we did well together. We greatly appreciate the opportunity to earn your business. Please let us know how we may further assist you in the future. Thank You.
Jan 7, 2015
Jean took good care of us! I found a beautiful Volvo for a reasonable price with only minor cosmetic distractions, of which they assured me that they have ordered the part already and I will be able to return to have it installed shortly. Thanks guys!
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

We're pleased to hear that your experiences were satisfactory. Our Staff really do genuinely care about what they do and it shows. We Thank You Dean for the Positive Feedback and as well your business. We're here, if you have any questions or concerns please give us a call.
Dec 3, 2014
Very Poor.. They have a good product; however below average customer interaction. Getting some basic information on the vehicle proved to be a big challenge.. Buying a vehicle is a big thing in itself & trusting the dealership to do the right thing is pivotal in the transaction.. I found a lot to be desired in this category.. The sales agents do not get back to you with the information leaving an impression they are in no hurry to sell the vehicle
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Unfortunately this world is imperfect. We take great pride in operating a Family Owned business with decades of experience and this is not a true reflection of the Prestige Team as a Whole. However, this is an excellent opportunity for us to learn about our mistakes and to work till they are corrected.  For your less than satisfactory experience we would like to Apologize to you Gary. This is Unacceptable, and we have work to do with some of our agents that work directly with customers..Thank You Gary for bringing this to our Attention we will take this as a Opportunity for Growth.

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