Prestige Auto Mall

1559 State Road, Cuyahoga Falls, OH 44223
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Sales: (330) 299-7468

Service: (330) 634-9999

Today 9:00am - 7:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/02/23/19/19/2010_cadillac_cts-pic-2194058475237482392-152x114.jpeg

2010 Cadillac CTS Sport Wagon 3.6L Premium AWD Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,453 BELOW
Instant Market Value of $18,438

Price: $15,985

Mileage: 62,476

Location: Cuyahoga Falls, OH 44223

Certified Pre-Owned: No Transmission: Automatic Color: White Diamond Tricoat Description: Used 2010 Cadillac CTS Sport Wagon 3.6L Premium AWD for sale - $15,985, 62,476 miles with Performance Package, Leather Seats, Sunroof/Moonroof, Navigation System, Aluminum Wheels, Trim Package, Climate Package, Luxury Package, Wood Trim Package, Safety Package, SE Package, Bluetooth, Memory Package, Backup Camera, Remote Start, Cargo Package
https://static.cargurus.com/images/forsale/2017/01/11/18/06/2012_ford_escape-pic-2272441023326372827-152x114.jpeg

2012 Ford Escape XLT Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,520 BELOW
Instant Market Value of $13,505

Price: $10,985

Mileage: 43,397

Location: Cuyahoga Falls, OH 44223

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Sterling Grey Metallic Description: Used 2012 Ford Escape XLT for sale - $10,985, 43,397 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/02/09/20/15/2008_ford_f-350_super_duty-pic-5327395974950651659-152x114.jpeg

2008 Ford F-350 Super Duty Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$6,525 BELOW
Instant Market Value of $26,510

Price: $19,985

Mileage: 61,581

Location: Cuyahoga Falls, OH 44223

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Oxford White Description: Used 2008 Ford F-350 Super Duty for sale - $19,985, 61,581 miles with Steel Wheels, Suspension Package
https://static.cargurus.com/images/forsale/2017/02/20/20/49/2009_ford_f-150-pic-508419284899915007-152x114.jpeg

2009 Ford F-150 XLT SuperCrew Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,608 BELOW
Instant Market Value of $16,593

Price: $13,985

Mileage: 78,453

Location: Cuyahoga Falls, OH 44223

Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Color: Oxford White Description: Used 2009 Ford F-150 XLT SuperCrew for sale - $13,985, 78,453 miles with Tow Package, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/01/05/15/17/2015_honda_accord-pic-1042505720064361055-152x114.jpeg

2015 Honda Accord EX-L Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,399 BELOW
Instant Market Value of $17,384

Price: $14,985

Mileage: 62,370

Location: Cuyahoga Falls, OH 44223

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Modern Steel Metallic Description: Used 2015 Honda Accord EX-L for sale - $14,985, 62,370 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/01/07/11/44/2010_volvo_xc60-pic-2694139576976738334-152x114.jpeg

2010 Volvo XC60 Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,331 BELOW
Instant Market Value of $14,316

Price: $11,985

Mileage: 89,387

Location: Cuyahoga Falls, OH 44223

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Electric Silver Metallic Description: Used 2010 Volvo XC60 for sale - $11,985, 89,387 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/15/15/39/2006_audi_a3-pic-4910444248688854010-152x114.jpeg

2006 Audi A3 2.0T 4dr Wagon w/automatic Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$1,919 BELOW
Instant Market Value of $7,904

Price: $5,985

Mileage: 101,353

Location: Cuyahoga Falls, OH 44223

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Moro Blue Pearl Description: Used 2006 Audi A3 2.0T 4dr Wagon w/automatic for sale - $5,985, 101,353 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/20/20/49/2007_mitsubishi_endeavor-pic-3459330602832237109-152x114.jpeg

2007 Mitsubishi Endeavor LS AWD Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$1,837 BELOW
Instant Market Value of $7,822

Price: $5,985

Mileage: 95,027

Location: Cuyahoga Falls, OH 44223

Certified Pre-Owned: No Transmission: Automatic Color: Kalapana Black Description: Used 2007 Mitsubishi Endeavor LS AWD for sale - $5,985, 95,027 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/12/15/00/2011_volkswagen_jetta-pic-1033099945966270830-152x114.jpeg

2011 Volkswagen Jetta SE Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$1,714 BELOW
Instant Market Value of $8,699

Price: $6,985

Mileage: 72,254

Location: Cuyahoga Falls, OH 44223

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Toffee Brown Metallic Description: Used 2011 Volkswagen Jetta SE for sale - $6,985, 72,254 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2017/02/20/15/26/2007_cadillac_escalade-pic-1194773246178404948-152x114.jpeg

2007 Cadillac Escalade Standard AWD Used Cars in Cuyahoga Falls, OH 44223

Great Deal
$2,935 BELOW
Instant Market Value of $16,920

Price: $13,985

Mileage: 138,587

Location: Cuyahoga Falls, OH 44223

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Black Raven Description: Used 2007 Cadillac Escalade Standard AWD for sale - $13,985, 138,587 miles with Leather Seats, Suspension Package, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/01/10/20/31/2012_gmc_sierra_1500-pic-4063268221098650721-152x114.jpeg

2012 GMC Sierra 1500 SLT Crew Cab 4WD Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$2,558 BELOW
Instant Market Value of $25,543

Price: $22,985

Mileage: 84,226

Location: Cuyahoga Falls, OH 44223

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Onyx Black Description: Used 2012 GMC Sierra 1500 SLT Crew Cab 4WD for sale - $22,985, 84,226 miles with Bluetooth, Aluminum Wheels, Navigation System, LS Package, Suspension Package, Preferred Package
https://static.cargurus.com/images/forsale/2016/09/16/23/00/2013_bmw_z4-pic-2370273480483452348-152x114.jpeg

2013 BMW Z4 sDrive28i Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$2,573 BELOW
Instant Market Value of $26,558

Price: $23,985

Mileage: 31,116

Location: Cuyahoga Falls, OH 44223

Certified Pre-Owned: No Transmission: Automatic Color: Deep Sea Blue Metallic Description: Used 2013 BMW Z4 sDrive28i for sale - $23,985, 31,116 miles with Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/30/15/15/2013_kia_soul-pic-5947079244420462552-152x114.jpeg

2013 Kia Soul ! Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$2,034 BELOW
Instant Market Value of $12,519

Price: $10,485

Mileage: 41,382

Location: Cuyahoga Falls, OH 44223

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Bright Silver Metallic Description: Used 2013 Kia Soul ! for sale - $10,485, 41,382 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/12/30/18/55/2011_nissan_titan-pic-4310258961234798821-152x114.jpeg

2011 Nissan Titan SV Crew Cab 4WD LWB Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$2,670 BELOW
Instant Market Value of $23,155

Price: $20,485

Mileage: 28,550

Location: Cuyahoga Falls, OH 44223

Certified Pre-Owned: No Transmission: Automatic Color: Smoke Description: Used 2011 Nissan Titan SV Crew Cab 4WD LWB for sale - $20,485, 28,550 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/02/13/18/23/2008_gmc_sierra_1500-pic-1624620086228790517-152x114.jpeg

2008 GMC Sierra 1500 SLE1 Ext. Cab 4WD Used Cars in Cuyahoga Falls, OH 44223

Good Deal
$2,228 BELOW
Instant Market Value of $14,213

Price: $11,985

Mileage: 134,288

Location: Cuyahoga Falls, OH 44223

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Fire Red Description: Used 2008 GMC Sierra 1500 SLE1 Ext. Cab 4WD for sale - $11,985, 134,288 miles with Suspension Package, Preferred Package, SL Package, SLE Package, Aluminum Wheels, Off Road Package, Convenience Package
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A large number of listings matched your criteria. You are seeing the top 2,000 listings.

Feb 13, 2017
Slow to respond. Poor follow up.
Is this review helpful? Yes | No
Feb 9, 2017
Pleasant experience. Got a great car at a great price.
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Feb 9, 2017
SRX_1872
Responded back very fast to ask questions
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Feb 7, 2017
contacted me right away ,
Is this review helpful? Yes | No
Feb 7, 2017
Sigma_6983
Great
Is this review helpful? Yes | No
Feb 3, 2017
Very good
Is this review helpful? Yes | No
Feb 1, 2017
Newcar01
Dealer was great and very responsive.
1 of 1 people found this review helpful.
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Jan 30, 2017
Dealer responded very quickly and was very courteous.
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Jan 27, 2017
I was contacted very quickly by e-mail and didn't pressure me like other dealers.
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Jan 23, 2017
Quick response time
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Jan 11, 2017
They did get in touch with me
Is this review helpful? Yes | No
Jan 11, 2017
Easy to deal with, friendly, told me it wouldn't take a long time to wrap up the paperwork and it didn't. Good people!
1 of 1 people found this review helpful.
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Jan 9, 2017
Dealer would not return contact of any kind, call, text, or email. When contacted it was always excuses.
1 of 1 people found this review helpful.
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Dec 28, 2016
It took them 5 days to call me. By then the vehicle I had inquired about was sold!
Is this review helpful? Yes | No
Dec 25, 2016
Lotus123
Very nice
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Dec 23, 2016
This business contacted me inmediately after I inquired about a car that was in their inventory. This type of vehicle is rare and we were thrilled to find it! Prestige was amazing to deal with!!! Due to my investments it took nearly a week to get my check but the staff at Prestige was patient - they trusted that I was buying the car. My husband is a mechanic and he was impressed with the service at Prestige.... this is a great staff to work with!!!!
4 of 4 people found this review helpful.
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Nov 30, 2016
very good they returned my email with a phone call. but the jeep was sold the very next day
1 of 1 people found this review helpful.
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Nov 28, 2016
Haven't followed up yet.
0 of 1 people found this review helpful.
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Nov 25, 2016
pleasant to deal with, no pressure at all.
1 of 1 people found this review helpful.
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Nov 19, 2016
Emailed ahead of my visit but car was buried behind several others when I arrived. Not great use of my time nor time of salesman. Not impressed on my first visit
1 of 3 people found this review helpful.
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Nov 15, 2016
Brakes were need of repair and electric running boards did not work. Dealer stated brakes could/would be fixed and then did not contact us back with an update to the repairs. We have moved on with our search.
2 of 3 people found this review helpful.
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Nov 13, 2016
They called the next morning, I called back going to meet them on Mercedes. Very professional, not high pressure sales.
1 of 1 people found this review helpful.
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Nov 13, 2016
Very helpful, ando Mike was a polite young man
1 of 1 people found this review helpful.
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Nov 12, 2016
toms518tommy123
Responsive,very helpful, good car and fair price. Easy to work with.
1 of 1 people found this review helpful.
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Nov 11, 2016
Great experience there. Nice cars on the lot too.
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Nov 8, 2016
Made appt to test drive vehicle, salesman did not have the vehicle ready to go when I arrived. Vehicle interior was incredibly dirty - there was even a french fry on the floor behind the driver's seat. Incredibly high mileage on vehicle and dealer would only make a $200 concession on price during negotiations. I decided to buy elsewhere, but noted that the vehicle's price was dropped an additional $600 on the website the very next morning. Crappy way to treat a cash buyer. Not sure if they just aren't motivated to make a sale or if they just didn't want my money.
3 of 3 people found this review helpful.
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Nov 6, 2016
The salesman was helpful with info on the truck and was going to find out how much it would be to ship it to my home. Never heard back from him?
1 of 1 people found this review helpful.
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Nov 4, 2016
Was contacted by dealship. But car was already sold.
1 of 2 people found this review helpful.
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Oct 26, 2016
We never went to the dealership. However, they were great in response time and tried to please us. I only gave a 4 star because we never visited the dealership.
1 of 2 people found this review helpful.
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Oct 26, 2016
it was great service,i am still using to find my vehicle
1 of 1 people found this review helpful.
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Oct 21, 2016
The car has all of the options (RPO) desired!!! I would prefer to have the charcoal seat inserts instead of the red in this build!!! Other than that issue, the car has basically a clean CarFax with only minor driver door body damage reported. This of course would have to verified before purchase.
1 of 1 people found this review helpful.
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Oct 19, 2016
Friendly, quick response
1 of 1 people found this review helpful.
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Oct 16, 2016
I dealt with a salesman by the name of Sasha. He was very helpful and answered every question I had to the best of his knowledge. There were a couple of modifications that the previous owner had made, that " in my opinion " devalued the car. So we adjusted the price that made it fair for both him as the seller and me as the buyer. Very friendly, Very efficient team. I drove three hours each way to buy my car and most likely will be coming back.
2 of 2 people found this review helpful.
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Oct 3, 2016
Vehicles over priced but still very understanding and will work with you
2 of 2 people found this review helpful.
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Sep 29, 2016
Responded quickly to inquiry. Sent additional pictures when asked.
1 of 1 people found this review helpful.
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Sep 28, 2016
Very good contact about the vehicle
1 of 1 people found this review helpful.
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Sep 22, 2016
millathathrilla
They contacted me the day I requested information. The sales rep was honest when talking about defects on the car. This was important as I lived 1.5 hours away. The dealership was busy with other customers so amount of time we were in there was efficient. They were able to find me the lowest interest rate I have ever had. No pressure sales, they sell a lot of cars and don't to use that tactic.
3 of 3 people found this review helpful.
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Sep 20, 2016
friendly and low pressure
1 of 1 people found this review helpful.
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Sep 10, 2016
Could not even take for test drive his excuse was just got it in looked at anyhow still waiting for him to call me back been 2 weeks still no test drive
1 of 2 people found this review helpful.
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Sep 9, 2016
Great
1 of 1 people found this review helpful.
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Sep 8, 2016
I had called to go look at a car the car was like 14800.00 then over the weekend they raise the price by 1000.00 that was just wrong didn't even go look at the car after that .
1 of 1 people found this review helpful.
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Sep 6, 2016
They are pretty good to respond
1 of 1 people found this review helpful.
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Aug 30, 2016
Car was not in the 8/10 condition that was promised. A waste of time. Drove 2 hours to see a dirty car that was all scratched up.
1 of 1 people found this review helpful.
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Aug 25, 2016
My husband was trying to purchase a 1986 Nissan 300ZX, cash deal. Calls & texts not returned, MULTIPLE times. Told free shipping to Kansas City as part of the deal, 6 month, 6,000 mile warranty. Finally told paperwork would be sent overnight, not actually received until 4 days later, after multiple calls & texts, none returned yet again. Once paperwork received, NO VERBAL AGREEMENT HONORED highlighted with a place to sign, sheet stating as is, no warranty with a place to sign & NOTHING about delivery. Read the rest of their reviews VERY carefully before purchasing, we decided against this purchase, seemed very shady indeed!
3 of 3 people found this review helpful.
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Aug 19, 2016
Car was not even there for our appointment. Go somewhere else.
2 of 2 people found this review helpful.
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Aug 10, 2016
Sorry yes they did!.. they responded immediately!
1 of 1 people found this review helpful.
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Aug 9, 2016
Great. I just decided 8 hours one way was too far to go.
1 of 1 people found this review helpful.
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Aug 4, 2016
Meralis
Very happy, they help me in every way possible and l was able to take my truck home the same day..thank u so much
1 of 1 people found this review helpful.
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Jul 22, 2016
duketv
Bait and switch. Advertised one priced tried to get more by pitting against another so called buyer, after had my credit card #.
2 of 2 people found this review helpful.
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Jul 1, 2016
I spoke with someone there about the car who promised to send photos since they were not posted online and I never received them. I called again and still got nothing.
2 of 2 people found this review helpful.
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Jun 29, 2016
Very nice to deal with on the phone, the Wrangler was not what we were looking for, however.
1 of 1 people found this review helpful.
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Jun 20, 2016
I called to see if they would lower the price and never got a call back
2 of 2 people found this review helpful.
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Jun 15, 2016
My experience was very good and currently looking at all feel cold available. Their staff responded very quickly and promptly.
1 of 1 people found this review helpful.
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Jun 2, 2016
They called to tell us the car we were interested in had just been sold, but they told us they would contact us if a similar car became available. Good service!
1 of 1 people found this review helpful.
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May 6, 2016
Very good ended up purchasing the car I was looking at, Stephanie was delightful to work with.i would definitely work with her again
1 of 1 people found this review helpful.
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Apr 29, 2016
excellent staff , very knowledgeable of their product and fast response time..
1 of 1 people found this review helpful.
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Apr 18, 2016
Sales associate waited three days later to contacted me with any information so,it was sold, both vehicles.
1 of 1 people found this review helpful.
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Apr 11, 2016
I loved the staff that worked with me and for me. Brittnay , Rick & John...all were professional.
1 of 1 people found this review helpful.
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Mar 26, 2016
Nice to talk to. , approved van for us , but decided year for money not right.
1 of 1 people found this review helpful.
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Mar 22, 2016
Good
1 of 2 people found this review helpful.
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Jan 13, 2016
Called me at a bad time and said they would call back 1 hour later and never did.
1 of 1 people found this review helpful.
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Jan 12, 2016
Great customer service
1 of 1 people found this review helpful.
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Nov 9, 2015
I called the dealer at closing on a Saturday. I asked about a Mercedes they had available. The salesman stated they were closing and the vehicle would be on the lot for me to take a look at. My my wife and drive an hour on Sunday to find a vehicle not on the lot, we find out Monday one of the owners drove the car home. They apologized on Monday. I call back on the vehicle, the saleman said he would check on the vehicle availability and call back. Never called back. MUST BE NICE TO DRIVE THE CARS AND PUT MORE MILES ON A ALREADY HIGH MILEAGE CAR, REALLY?
2 of 2 people found this review helpful.
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Oct 31, 2015
Shane's customer service was very professional, he said there was a deal in the process for the vehicle and he would call if it didn't sell. The vehicle did sell, but he still called to let me know that, which was very considerate of him. Very much appreciated!
1 of 1 people found this review helpful.
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Oct 21, 2015
dannlh
They had the car I liked, but it had been in an accident and rebuilt so I didn't buy it. The people there were very helpful.
1 of 1 people found this review helpful.
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Oct 19, 2015
Thank you for having a large selection of car choices.
1 of 1 people found this review helpful.
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Oct 9, 2015
Sales department was understaffed... too many customers and not enough personnel. I was left waiting for over 30 minutes for a scheduled test drive. Also, I was told by the sales associate that I had secured financing. So I drove 2.5 hours to get there, spent 3 hours at the dealership only to have them tell me that the bank declined my loan application. The salesmen that spoke to me were very nice and professional and the facilities were nice... decent selection of cars.
2 of 2 people found this review helpful.
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Oct 2, 2015
The sales staff was very courteous and knowledgeable. It was a very easy and enjoyable experience.
1 of 1 people found this review helpful.
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Sep 27, 2015
Great customer service but I didn't purchase from them because the vehicle I was interested in ended up being a salvage title. But hey, at least they provided the Carfax and were honest about it!
1 of 1 people found this review helpful.
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Sep 7, 2015
Falco44
Dealer gave a call, but I had already purchased another car.
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Aug 17, 2015
Had a good experience.
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Aug 6, 2015
Prompt & courteous
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Jul 30, 2015
Great to deal with!
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Jun 22, 2015
All was great except the extremely low price they gave me on my trade. I only accepted bc I really needed a different vehicle & couldn't wait to private sell or shop around. Sad how low car places give you on trades to just turn around & sell them for thousands more than what they claimed your car was worth & what they offered. Other than that the people were friendly & helpful. Love my new vehicle. I would send people there for sure.
1 of 1 people found this review helpful.
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May 15, 2015
Sasha called me back the next day, and he and Michael arranged for me to see the car on May 2, 2015. Both my wife and I took the BMW Z3 for test drives, mine lasting a half hour, and we bought it. Prompt response, courteous service, and an overall great experience.
1 of 1 people found this review helpful.
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May 5, 2015
Prestige Auto Mall didn't have the vehicle I was seeking.
0 of 1 people found this review helpful.
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May 2, 2015
Michael D. and John were very courteous and helpful.
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Apr 30, 2015
kelibeyer
5
contacted me quickly. And were very honest about the car I was inquiring about.
Is this review helpful? Yes | No
Apr 3, 2015
Couldn't help me get approved for credit
1 of 1 people found this review helpful.
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Apr 2, 2015
Dealer called me promptly after contacting them.
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Mar 26, 2015
Great
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Mar 20, 2015
Sales person was very rude
1 of 1 people found this review helpful.
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Response from Prestige Auto Mall:

Emery,

We would like to Thank you for bringing this to our Attention. Our Customers Feedback is most important. Please feel free to give us a call, the Management Team is Intrigued to Learn more information about this situation. Call for John Sales Manager or Matt Internet Manager at (330)-634-9999. It is our Goal to make the appropriate changes so this occurrence doesn't happen again. We look forward to hearing from your Emery, Thank You.
Mar 13, 2015
Eifdawg
5
Quick, honest response.
Is this review helpful? Yes | No
Mar 11, 2015
so far so good, good timely response
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

That's what we like to hear, if your satisfied then our job is complete. Please keep in touch if you have any questions or concerns simply give us a call. We appreciate your business James, Enjoy your New vehicle.

Old Dealer Reviews

Feb 17, 2015
Mike was great help we did have to wait a few cause he was with some other people but when he did come to assit us he did great job and was very honest about the cars..all tho i wanted did get sold
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

We appreciate your patience with Mike during your experience. With us conducting a Wholesale Dealership and selling to the public at our prices, it can get quite busy at times. We would like to Thank you Shawn for the Positive feedback. We are consistently looking for routes to better ourselves. Thank you for your Business, Enjoy!
Feb 15, 2015
Good
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Good is what we want, If you happy then we are satisfied. Thank you for the positive review and also your business. Enjoy your newly purchased vehicle.
Feb 15, 2015
I sent an email inquiry to Prestige Auto Mall about a vehicle I saw online. Initially, no one responded. After a few days passed, I called the dealership on the phone. The salesperson who answered never apologized for the lack of customer service. He did proceed to talk to me in a smug and arrogant manner. He was a jerk to put it mildly. I attempted to set up a time to see the car and I asked about pricing. I told him that I already had pre- approved financing. He gave me a song and dance about the car being marked as low as possible, etc. He was just condescending all the way around. Finally, I just said thanks and we ended the call. A day or so later, a different salesperson called and left a message for me. I was still shopping for a car so I decided to give it one last try. I called him back twice within a two hour span. The first guy to answer the phone said that the person I asked for was with a customer. I understood that and wanted to leave a message for the guy to call me back again. The guy on the phone tried to take me away from him - he laughed when I wanted to leave a message for the other salesman. That wasn't right! I don't deal with shady people. So I said no, I will call him back later. The guy hung up on me for the most part. I waited and called back one last time. The guy who answered this call, was playing around and being strange about getting the person I wanted on the line. He tried to get the sale from the other guy, too. When he failed, he said that the person I wanted was gone for the day. I then knew that I was dealing with completely crazy people and I was done. I said thank you and hung up. Prestige Auto Mall has some SERIOUS sales and customer service problems! I have never ran into a dealership that was happy to turn away a nearly guaranteed car sale! WOW!! Maybe they sell more than enough cars and it doesn't matter to them. I ended up buying a beautiful car from Infiniti of Easton in Columbus, OH. I spent much more money than I planned by getting a more expensive car because they made the whole process so enjoyable. They are about BUSINESS!!! Customers are treated like gold! Their service after the sale is amazing, too. If Prestige Auto Mall hadn't of treated me so poorly, I would have never had the wonderful experience that I am having now so thanks!! It worked in my favor to be blown off. Don't just take my word for it... The owners and managers of this dealership should set up some secret shoppers. Boy that will be an eye opener!! The behavior I experienced has to be hurting the bottom line for their business.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 30, 2015
Great
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Perfect, sounds like we did well together. We greatly appreciate the opportunity to earn your business. Please let us know how we may further assist you in the future. Thank You.
Jan 7, 2015
Jean took good care of us! I found a beautiful Volvo for a reasonable price with only minor cosmetic distractions, of which they assured me that they have ordered the part already and I will be able to return to have it installed shortly. Thanks guys!
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

We're pleased to hear that your experiences were satisfactory. Our Staff really do genuinely care about what they do and it shows. We Thank You Dean for the Positive Feedback and as well your business. We're here, if you have any questions or concerns please give us a call.
Dec 3, 2014
Very Poor.. They have a good product; however below average customer interaction. Getting some basic information on the vehicle proved to be a big challenge.. Buying a vehicle is a big thing in itself & trusting the dealership to do the right thing is pivotal in the transaction.. I found a lot to be desired in this category.. The sales agents do not get back to you with the information leaving an impression they are in no hurry to sell the vehicle
Is this review helpful? Yes | No

Response from Prestige Auto Mall:

Unfortunately this world is imperfect. We take great pride in operating a Family Owned business with decades of experience and this is not a true reflection of the Prestige Team as a Whole. However, this is an excellent opportunity for us to learn about our mistakes and to work till they are corrected.  For your less than satisfactory experience we would like to Apologize to you Gary. This is Unacceptable, and we have work to do with some of our agents that work directly with customers..Thank You Gary for bringing this to our Attention we will take this as a Opportunity for Growth.

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