Prestige Motors

Quick with the answers!

The car has issues with the interior. The interior is tore as extra parts in it Parts that look that belong in the dashboard It has mold in it as well as the seats showing some tearing

Very straightforward people!

Dealer replied within 96 hours. Invited to stop by during business hours and see the truck. Arrived and immediately saw the truck had 2 flat tires, was extremely dirty and not representative of the photos in the advertisement so we passed on this one

Very helpful

I hope they have the car when I return from traveling. Helpful lady answered my questions

Dealer opened late, one told me the car was still available and another one 30 minutes later said it was sold, unprofessional.

Quick, straight-forward and friendly-couldn't have asked for a better experience.

Nice on the phone. Decided on another car with less miles.

I went to go and look at a couple cars and they were all dirty and trashy. Then I saw one I like but the guy told me I couldn’t drive it because he just got it in and had to be service checked. So I asked the guy if he could give me a call because I was super interested and he told me he wouldn’t be able to call me when it’s checked in for some reason. So he gave me his business card and told me to call him Wednesday. I give him the call and without hesitation he told me he already sold it then hung up the phone on me faster than he answered.

Didnt buy the car, but dealership was friendly and helpful

Bought the truck over the phone. Staff was friendly price was right and the prices was easy. This company seems to sell higher quality vehicles than the average used dealer. Hints the name " Prestige"

I bought a 09 F150 from this dealer on 2/19/21, drove 200 miles from Nashville to Lexington. It had a cracked windshield in which they gave me $200 to fix, now I’ve purchased used cars in the past and I’m aware that they will have some minor issues but with this vehicle I feel like they were aware of a couple major issues with this truck but sold it to me anyway! I called the owner to discuss this matter with him and was told that he was unaware and basically there’s nothing he could do to help me! So I’m not gonna tell you not to buy a car here but I would recommend having the vehicle throughly checked before you sign any as is papers because once you do they got ya! NO CAP

This car wouldn't even start. The dealer never walked outside the building and was barely helpful at all. I looked at three cars here. One wouldn't start, one had a flat tire and one I couldn't even sit in the vehicle (because the seat motor was broken and the seat was as fast up as it would go) I would avoid this plane and go elsewhere.

Salesman was helpful.

They did a professional work.

The car was neglected By previous owner, I suspect. This dealer was upfront about issues it had and what he had fixed and planned to fix before delivery. I gave them a star for that. It is a typical buy here pay here Establishment which sells trades new car dealers won’t.

Pictures of vehicle online look nothing like vehicle in person. Online, nearly pristine. In person, the rockerpanels looked like they might fall out in two weeks. BUYER BEWARE.

Answered all my questions. Just was not the truck I was looking for.

Very nice and helpful

Quick to contact. Made suggestions on financing.

Friendly

Good experience

Very helpful and treated me great

They are awesome!! Very friendly and felt very comfortable dealing with them. Very satisfied!!!

Good to work with

They were as goo as most9

They sold the car before I could get to it.. But they did inform me that they did, that I appreciate

Dealer was helpful, but the vehicle was sold before I had a chance to test drive.

I actually bought a 2007 Dodge Caliber SXT from them. So far it seems that I got a good deal on it. The SUV was clean and was waiting to be bought. It's used so it does some some things that needed to be taken care of. For the price, so far I am happy with my purchase. Some tips for car buyers, check the oil. Hopefully it hasn't been recently changed. Then you can see if there are issues with the internal mechanics of the engine. Expect some contamination from it being used motor oil. Check the oil in a good running car and you'll see what normal wear is. look for any liquids in the engine compartment. If you see any, is it in one place ? Then stick your finger in it. It might be that there is a leak or more significant problem. When I got there, I had to get a salesman's attention. Preoccupied with their p.c.'s.

Received a call almost immediately after they received my letter of interest.

Great

Got back with me quickly. Over email everything seemed good. However, when we went to look at the car things got a bit...odd. It looked more like a mom and pop car store than a real dealership. We got there in the last hour or so before closing and the seller just didn’t seem interested in really selling the car to us. We went on a test drive, came back, and just gave the keys back. He didn’t ask us if we wanted to have it. He was friendly, quiet, and smiled a lot- but more of those smiles when someone is talking really fast and you are only catching a few words they’re saying even though we talked normally. Just overall a meh feeling. The car was clean and seemed fine though but there’s so much more to that with car selling.

Contacted them to see if a truck was still available. I told them I would be down the next day to look at it. First thought when I pulled in was it's a hole in the wall car lot. Was on the lot for 15 minutes and not one person came out of the shack of an office to talk to me. Needless to say I just left.

Drove 3 and a half hours for a dirty vehicle which had broken pieces inside the of it. Was told that nothing could be done to adjust for the things that needed to be fixed we left.

Yes good

Great experience! Very professional and an extremely easy transaction. Honest, fair, and didn’t dance around any question I asked. I highly recommend visiting this dealer!

Yes he answered my questions in a timely Manor very satisfied

Best dealership in town, I bought 2007 Corvette it’s in excellent condition, It was the cheapest within 500 miles like they said with there ads. Great experience and will definitely buy my next cars from Prestige Auto Gallery, Thanks Sam.

Everyone was really nice and helpful

Good experiences

Very nice!

It was fast and easy.

Buyer beware. Bought a BMW from them and took it back a week later for them to check out a service engine light. When I got it back from their mechanic the odometer mileage was 5,000 miles lower than when I bought it and the manipulation dot showed up on my instrument cluster. I took it to an authorized dealer to find out what happened and found out that Prestige Auto mechanics had switched out my cluster with one from another car (had another VIN # registered to it). when I called Prestige Auto to find out what happened they completely denied everything and the 2 people I talked to gave me 2 different stories. One said the cluster was changed before I bought it and the other said that I was the one that changed it out. To sum it up it, it started as a good experience as most car sales usually do and ended up being a shady experience. I also had to spend over $400 in the first month to have a new fuel pump valve put on to fix an "extended crank" issue that they couldn't find the day they swapped out my cluster.

I drove100 miles to see the Car. I was a little early. The car wasn't in any condition to show. Had one tire flat the dash board had parts loose and the inside was dirty .

Fast

We were from out of town and couldn't make it to the dealership in time before closing. The guys stayed late to meet us. Very friendly and professional. Pleased with our new vehicle.

Prestige Auto Gallery was definitely one of the easiest places to buy a car. We were able to go out and test drive the vehicle as long as we wanted. They did not hover over us while we checked out the entire car and when we mentioned the oil needed to be changed, they took the car and immediately changed the oil. They were also extremely easy to get the paperwork through even though there was some time issues with my Credit Union. Prestige is in KY and my Credit Union is in Ohio and it presented absolutely no issues. Thank you for making this an easy purchase!

Car had a lots of damage. Busted plastic on headlights. Paint did not match.

Bought a vehicle from them and the day after I got it home the check engine light came on. It's a $1000 fix. They gave me $500 to fix it with my mechanic. I believe they knew about this issue before selling it. They have a code reader and are able to reset codes. I recommend taking the vehicle on a LONG test drive. The change oil light also came on a few days later and they knew I had a 1.5hr drive home and sent me off with NO GAS in the tank. The gas and oil aren't big issues but it would have been nice to change the oil and put gas in it for me when they knew all day that I was coming to get the vehicle that night.

Responded very quickly to every request I had and provide detailed information.

This dealer had exactly the truck I wanted so I contacted them via cargurus. Was quickly contacted by Chris who was very friendly. I had a vehicle to trade and Chris requested some pictures for a quote (as they are a good distance from where I live) and provided me with an email address and instructions to put ATTN Chris in the subject. I took pictures, zipped them and emailed. Two days later I received an email from someone else saying "I can't open these files". I found that somewhat annoying as it was a standard .zip file that anyone, and especially a car dealer, should be able to open (or download WinZip for free to do so). So, I re-sent the pictures attached to emails (which took several emails to do). I then got a quick response of "were you interested in one of our cars or just to sell this vehicle to us". I responded with the information of the vehicle I was interested in, and that I was looking to trade in. I never heard from them again. Several days later i again contacted this dealer through cargurus explaining what was happening and requesting a follow up (no reply or call received). Their vehicle remained listed for several more days before it expired. Clearly there was a huge disconnect in the process. Chris was great, but I have no idea why I was dealing with anyone else. The other person had no idea what was going on, made no earnest effort to find out and impressed upon me that they really didn't want to put in much effort or bother with helping me give them my money. It is truly bad this happened, for both of us. I wasn't able to buy their vehicle, and they didn't make a sale.