Platinum Autos

Very accommodating.

I bought a different testla from this dealer.Brian was very helpful.The testla has a squeaky front wheel and steering which I have to have fixed.And they sold it to me without an charging adaptor,which I asked them about.They said it doesn't come with an adaptor.I was told by a testla owner they ALL come with an adaptor.So, I can't charge it until I get my home charge kit,all in all, disappointed with the experience.

quick response; flexible and accommodating

The gentleman that was running the office the day we scheduled to come in was fantastic. He made the whole process as quick and smooth as possible. He was friendly and personable. It was a great experience.

Milo and Brian were extremely helpful and did their best to help me every step of the way, unfortunately the vehicle just wasn't what I expected during the test drive so I had to walk away.

I worked with Brian, he has been very friendly and willing to explain everything. They have been very willing to work with me in getting the vehicle to me, in another state over 400 miles away.

Great Car, Great Dealer, Made My Puchase Easy, No Stree.

Car was in far worse shape than disclosed. The mirror was hanging off and the drivers seat appears to have been eaten by a dog. Was not impressed by the lack of enthusiasm by the dealer, when I came back from the test drive

Great customer service. Much appreciated.

Attentive, answered questions when asked. Was professional and showed interest in our needs. Better than most I have known over the years.

Great Experience and I would definitely recommend. Helpful, Knowledgeable and Honest.

John Almont responded and gave extra details I needed to make some inquiries. I was really thankful and appreciative

Couldn’t be an easier company to deal with. Would highly recommend Platinum Auto if your in search off a used vehicle.

Very nice Manager and staff who work there. Very relaxing buying experience. Was not pressured.

Very responsive- Email - Text and Phone. Layed out a buying process. Sent over documentation. Had solution for shipping. Transaction not complete but getting close.

I bought the 2016 MB wagon long distance and the purchase was perfect! Robert was responsive, professional and the car was just as he promised it would be! Flawless! I am extremely happy and wouldn’t hesitate to recommend Platinum Wholesale Auto!

They were very helpful & assisted me in a very professional way. In fact I dealt with the owner Robert Swanson who stayed with me for the whole process without palming me off with an assistant. This was not an expensive purchase & I am sure he had other things to deal with.

I purchased this car and told them I found it through CarGurus. They were easy to work with and offered a great deal and warranty.

Really nice sales man

Excellent

Awesome car and service

No games no hidden cost, the entire process was easy. I love my new car

Everything was very professional. All my questions were answered. A deal was made and I am very satisfied with the results.

Timely response

Helpful

Communication was via text. I asked numerous questions and was give short half or no answers. Specifically asked about car’s condition dents scratches etc. the replay was one owner low miles. Not listening to my gut I made the long trip to view the car. It was out front waiting for my inspection. There it was with scratches and dents on almost every panel of the car. Disappointing! Then looked at interior and noticed a musty smell covered up in some fragrance. Found source, trunk was leaking and had water in it upon inspection. Funny thing was that I did the inspection alone as no sales person would come out of the office even they knew we were there. Overall terrible sales culture and ultimately deceptive.

Good experience. Bought the car. Forthright. Did not try to hide anything

I asked for more pictures and they responded quickly and sent more pics to me. I ended up going the next day and purchasing this car.

It was great! I bought the car.

fast response. wasn't the car I was looking for, however.

Quick response and friendly people.

Platinum Auto handled transaction smoothly

They contacted me right away.

They have been very nice so far but have not gone in to dealership

Great dealer. Robert is great to work with. Low pressure, but will make a deal happen if he can.

My experience was fine. No high pressure. They let me drive the cars I was interested in and I put a deposit on the one I wanted to hold it until the next day while I confirmed my decision. We came back in and made the purchase without bargaining. They were easy to work with and I believe I got a fair deal on my car. This is not a dealership with a fancy office or staff that is overly friendly but the cars are very nice and the prices good. I got what I wanted.

Quick to indicate vehicle had sold

Very responsive

Wanted the six cylinder. The got back to me same day, great service!!!

He gave me all the information I needed thank you

The pictures look very nice but I didn’t even get to test drive the vehicle due to the many signs on wear and literally tare throughout. As soon as you open any door the CD player starts making noise like a cd is trapped. So the dealership people were courteous but I wouldn’t even attempt to buy this car. 12 Honda Odyssey purple

Very Very Happy with everything Robert was GREAT As was the Finance Gentlemen. Bought the 2015 SLK Mercedes Benz, and couldn’t be happier

They responded but didn't answer my question.. they just sent give them a call and I don't want to call I just want my answer and that's it

Responded quickly!

They called within hours of me posting my interest, as well as email me.

Very helpful and friendly staff. Damon was very professional and took care of me very well. Highly recommend this dealer.

The car is really worthy the price.

Not impressed with the facility. They work out a run down house, cars are stacked 5 or 6 deep in a back parking lot. They are parked so close you can barely open the doors to see the interior. They have not been checked mechanically and have not been detailed.

Great experience.

Responded quickly. But didn't have what I was looking for.

Simple and quick, that summarizes the experience.

I have bad credit, so they acted like they didn't even want to talk to me. They were short on the phone told me they would try and never followed through. I wasn't happy with how I was treated at all. Sorry i would not recommend them.

very quick response time

Vehicles are on consignment. Staff doesn't know much about the cars. You are really on your own. Didn't respond to my initial inquiry for 2 days.

Austin was great, guy that answered the phone sucks very short with you. You will feel like you are bothering him, and doesn't like answering questions about a car. Sad for the dealership and salesmen trying to get customers. Car was ready for it to be put to rest. Cant believe they haven't junked it. But again Austin was very nice and as helpful as he could be.

exceptional.

There was no communication after initial email where I had some questions.

There is absolutely no set of words that I could post here to describe how happy I am with this experience at Platinum Wholesale Auto. The owner, Robert, has bent over backwards and has exceeded all expectations, it's just that simple. We chose a 2010 Prius IV which was in fantastic shape except for a few repairs that one should expect when buying a used car. He pointed us in the direction of a mechanic. (I went to a mechanic in my neighborhood and they determined that the fuel filter plug was "stuck" "so" "hard" that it was a liability. xxx?) So the shop that Robert recommended had no trouble fixing this issue and didn't charge an arm and a leg or make me sign a waiver or take 80 years to do it. Used car lots usually bring to mind negative associations but as soon as I arrived I was greeted by genuinely good people. These guys have been in business for at least 18 years (my boyfriends parents purchased a car here that long ago} and I hope they remain in business for many years to come!

"Very Satisfied WIth My Experience" . Very impressed with the quality and quantity of cars here. My salesman Austin was a complete darling, always available for a quick phone call whenever I had a question - of which I had many - and worked his rear off to get me behind the wheel of the right car for me and my needs and budget, even if it made him a smaller commission...he truly didn't seem to care about making a few extra bucks as opposed to making me happy, which he did. The vehicle was beautiful without any issues, all promises were kept and the deal was wonderful. The financing was superb and overall I am a truly, totally happy customer. Thank you so much Austin, you are a lifesaver!

I got an email from the Internet Manager within minutes. He said that someone would call me within 30 minutes or "feel free to call them." I never heard anything. I finally responded back to him again with the questions I had about the car and never did hear anything further. Now, I don't want to try and do any business with them. I don't tolerate this type of lousy service.

We like the great selection and that nobody tried to give us the high pressure tactics. Our daughter bought a year ago and loves her Prius. We are in the process of financing and are very excited about or new SUV.

From the first e-mail inquiry to driving our new Lexus home the staff provided excellent customer service. I saw this Lexus online and it was exactly what my wife wanted. We live almost 3 hours away and Robert answered all of my questions via phone and e-mail quickly. We made the trip and all paperwork was ready and after a nice lunch at across the street ( I recommend the Special ) Robert had everything ready and my wife got to drive her new Lexus home. I would not hesitate to make the trip again to Platinum Autos. If your looking for a quality pre-owned vehicles. Thanks Amber

It was good so far

Transaction was easy and quick.

We looked at several dealers in the area and bought at Platinum Autos in Bellevue. We had all the time to bring it to our home and made sure it fit in our garage. We received the best value for our trade by far than the other dealers offered. Thanks, very happy

Dealer had a problem with the consignee to deliver the car, but tried his best nonetheless.

The test drive was awesome and the staff was great. love our new car!

My experience with Robert was excellent. Professional and easy to work with. In and out with no extra hassle. Great deal too!

I was shocked really! For a company that calls themselves "Platinum" and is located in downtown Bellevue they are very unprofessional. We called ahead to ask to view a car, they said to come in. When we arrived there was only one worker and he said the car we wanted to see was at another lot. He couldnt leave to go get it. So that was a waste of a 45 monite drive with 2 kids. We still wanted to see it after viewing another car somewhere else. So this time we called ahead again, but we asked them to have the car ready for us. When we arrived it was there, but the staff was so rude and not friendly at all. When we walked in there was no hello, no smile, no How can we help you? Just totally u professional all around. We said hello, we are here to view the car we called on earlier. He handed us the keys and said its behind the building, down the hill. Wow!! Didn't even walk us to it or anything. That was a first in my 20 years of car buying experience. Needless to say the car was a total mess. Dings, full dents, NEVER was detailed and was full of dog hair and dust. The images online disnt reflect this and the outsode must have been photo shopped? The price was $3,000 above retail! Haha What a joke! Don't waste your time with these clowns.

The owner was very helpful through the process. Even though the car was sold he offer a 2015 Toyota RAV4 for the same price. GREAT service.

I am very pleased with my experience at Platinum Autos. Robert answered every time I called and make the process for purchasing the car very easy. I was treated fairly and ended up with a beautiful car.

good.

Great

Platinum Auto Sales was helpful in my search for a used Infinity. They had the best looking vehicle on the market with the lowest price. Beautiful vehicle, unfortunately it sold the night before I could get there.

Solid guys, although I didn't buy

Platinum Autos was great, we looked at at least 7 Acura's before deciding on the one we bought at Platinum. To top it off they gave $1,900 more for our trade in than the other dealers. Great experience would recommend. Thanks Nancy

These guys are phenomenal!! They are very nice to deal with, very smooth transaction. I got treated with respect, not unlike any other dealers that will put pressure on you. And the car that I bought was well below the average price in the market. They are straight forward, no hidden agenda or dirty tactics, they will price your car very fairly. I will recommend my family and friends to the Platinum Autos because they are professional and true to the buyers. Thankful to the employees who worked with me, especially the financing manager, he is phenomenal! A++++ dealer!

I ended up purchasing an Infiniti M35x from this dealer. They were great to deal with. I live 2 hours away, so he put 3 cars on a courtesy hold for me that I was interested in, so that I could come down and test drive them. Other dealers I contacted would not do that for me. I got a beautiful low mileage car at a great price, well below blue book. Paperwork was fast and easy. No pressure, just handed me that keys, let me test drive, answered any questions, and when I said I wanted to buy it, they took care of everything. Gave me a good price for my old car, so for the first time in my life, I traded a car in rather than go through the hassle of detailing, repairing and advertising my old car. Highly recommend.

Very helpful informative conversation!

Didn't pressure to buy, handed us the keys to look at the car on our own. Test drove it alone as well. We ended up buying it and the paperwork took about 20 minutes. Very easy transaction!!

The two salesmen I spoke to were very responsive, knowledgeable and courteous.

phoned back right away, both a sales person, and the manager to besure I got all the info I needed.

Great

My wife and I had the best experience at Platinum Autos. We love our new car and received $2,500 more for our trade than the other three dealers we visted. Thanks Brent S.

Great !!!!!

Horrible car and service wasn't great

I have bought and sold nearly 40 cars in my life so I have interacted with a good number of dealers both large and small. I can honestly say this was one of the smoothest, fastest and no hassle transactions I have ever had. I got a super clean, low mileage car for $2000 less than I could find it anywhere else in a 10 state area. I will buy from Robert again, and probably again.... Love these guys!

They were honest and right to the point , just wished the car would of been a little cleaner on the inside .

Said they have the car and told me to come in. 20 minutes later I arrived. When I arrived not only did they not have the car in stock, the arrogant manager behind the desk was on the phone and whistled for one of his boys to come and ignored me the whole time. Poor customer service and inappropriate professionalism. Stereo typical used car sales lot. Would never go there.

So so... Dealer responds but typically wount give any information

Quick and easy! The car is beautiful

Great car as advertised and in great condition. Platinum Auto's answered all questions in a very professional manner. Great businessman. Hope to do a deal in the future.

No service on Sunday, horrible. Ignored me

A very great dealer, I got a very beautiful white 2012 BMW 328i with heads up display and 25k mileage just for 29k out the door. Excellent deal. I strongly suggest this dealer..

Very prompt response, the Audi SQ5 was better than described. We where able to take it for a nice test drive and are working on our financing. Paul was very polite and non pushy. Highly recommend Platinum Autos. Thanks James Family

Good friendly contact and follow up. Found something else before we were able to go look at the vehicle.

Heard back immediately and purchased car the next day.

Received a call from the owner almost immediately. Robert provided a wealth of information. I will definitely deal with Platinum in the future.

Responded immediately.

Nice Dealership. Honest Guys. I would have bought his car in heartbeat. I found local dealer selling same car so didn't buy it but would not hesitate in buying car from them in future. Good guys.

Fantastic service!!! Thanks Platinum

Ended up buying this 2005 sti with a very fair deal thanks Robert for doing a great job and being very patient!

Nice and quick place to buy a car. Treated real well!

Thanks Robert, totally satisfied, and would have no issue's buying another car from him..

We got a great deal with this dealer! Very pleased.

Fairly priced vehicles.

Wonderful people. This is what buying a car shoild be like. They treated me with respect and really worked to make the deal right. I will return for more.

I had a very pleasant buying experience of two cars with two trade ins

For a small lot you sure did get a lot. We were in and out in no time. No hassles. Thank you Rob