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Pinnacle Nissan
About Us
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Today 8:00 AM - 9:00 PM (Closed now)
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7601 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85260
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Mar 27, 2026
Typical disorganized dealership. One salesman doesn't know what the other is doing. All they do well is dial a phone, to lazy for research, no respect for the customers time.
Nov 20, 2025
Response from current dealership:
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you found our team so responsive and had such a positive experience. Your kind words about exceptional service mean the world to us at Pinnacle Nissan. We truly appreciate customers like you who take the time to recognize outstanding dedication and professionalism. It brings us great joy to know that we exceeded your expectations and provided the level of service you deserve.
May 30, 2025
Trash they told me I was qualified but lied and tried making me buy a expensive car
Jan 8, 2025
Response from current dealership:
Thanks! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to continuing to exceed your expectations!
The dealer was friendly, convivial, and fairly knowledgeable. That being said, they did try to use the old...Bate and Switch.. on the price of the car... if I had stuck with their financial institution to purchase the car. However, I paid the entire loan off (after dropping the nearly $4,500 dollars warranty) in less then a week after purchasing the car. Doing so saved me from paying around $10,000 dollars in interest over 84 months. And thus allowing me get the car for around the actual advertised selling price. Plus license and fees of course. All-in-all though, I'm quite pleased with the final purchase price. Lastly, though, it might sound strange of me to say...but... I thank God this experience happened to me rather than some poor unfortunate soul who wouldn't of had the financial means of getting out from under that harsh "Bate and Switch" dealership financed purchasing contract. Be careful out there folks.
Jun 13, 2024
Response from current dealership:
John, we're bit confused with this feedback as our warranties are optional when offered. Additionally, we have no say in interest when a vehicle is financed as that is the lenders decision based on the customers credit. Should you have any further questions, please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.
Show older dealer reviews 74
Jan 2, 2024
Response from current dealership:
Thanks for the feedback! We appreciate your business and hope we can assist you again in the future.
Nov 20, 2023
Response from current dealership:
Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!
Nov 8, 2023
Response from current dealership:
Thank you for your positive feedback!
Aug 5, 2023
I was in contact with Pinnacle regarding a Frontier lease. They made wild promises, then one salesperson 'disappeared', and someone else took over who did not have a clue and tried to sell me exactly what I hadn't wanted and hadn't been able to afford in the first place. Worst experience ever.
Aug 8, 2023
Response from current dealership:
We're disappointed to hear you feel there was miscommunication during your visit. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.
Worse dealership I’ve ever dealt with.. I gave them 26k down on a 2016 Jaguar f-type R n had the deal pulled right out under me because they wouldn’t send a notary to where I was working… sad I HAD to be at the address listed on the documents.. which is just a bunch of crap… that’s why there’s notary that go anywhere to sign paper work for house n large purchase. They cancel the contract so they can sell to another buyer for a higher price… shady, deceptive selling tactics n just straight up dishonest.. if that’s what your looking for from a dealership then go to pinnacle Nissan
Jun 1, 2023
Response from current dealership:
We’re disappointed you feel this way about your experience. We would be happy to discuss the situation with you and all details pertaining to your concerns related to the notary. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.
Feb 7, 2023
Quick detailed response
Feb 13, 2023
Response from current dealership:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Feb 13, 2023
Response from current dealership:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
I found another vehicle and their dealership kept hounding me to buy from them
Even after asking them not to keep calling, the sales manager still called!
Jan 27, 2023
Response from current dealership:
Please contact us to remove you from our database. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Jun 10, 2022
Response from current dealership:
Thanks for the positive review!
Poor customer service. A lot of pressure and hidden sale agenda.. l was tired of the whole thing. The Porche I had appointment to come and see/buy was sold but I was not informed . Rather they said it has problems and is in the shop. Be careful.
Jun 3, 2022
Response from current dealership:
Valentine, we apologize if you feel you had a negative experience. We only want to be open and transparent for our guests and want to learn more about this situation. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
I worked with Reggie and Alexander from start to finish on this purchase. He's super professional and no nonsense and efficient. I was in and out off Pinnacle Nissan in just over 4 hours and drive the Infiniti home that day! My interest rate fort the loan even dropped some before I signed the papers! No surprises and no disappointment. No hard sales pitch. Just a dignified car purchase in a reasonable amount of time since I was pre-qualified and filled out papers online before going to see Reginald Poindexter at Pinnacle. He even followed up regarding a small flaw on the car and that will be done this week. Crystal in finance was very concise going over the documents with me. I'm amazed and recommend the CarGurus car buying experience to anyone looking for a vehicle. Thanks for your help! Now I'm driving a beautiful car I'm proud of.
May 4, 2022
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Apr 18, 2022
Response from current dealership:
Thank you for the positive review!
Poor, was told after the car was inspected I would be notified to come see and purchase the car, communications went dead 2 days later and then I was told the car was sold to someone else, I’m sure someone who knew someone wanted it so I was ignored and never contacted…but what do you expect from low life car salesman
Feb 14, 2022
Response from current dealership:
Peter, thank you for your positive review!
Feb 2, 2022
Amazing service! Hands down the best truck shopping experience ever and they picked me up at the airport!! Look for Clay is all I gotta say!!
Feb 3, 2022
Response from current dealership:
Jason, every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Purchased this vehicle completely online. The dealer was friendly and made the whole process very easy. Made the purchase on Thursday night, the vehicle was delivered to my door Friday morning. I'm very happy with Pinnacle Nissan and definitely recommend them.
Jan 21, 2022
Response from current dealership:
Thank you for your positive review, Jeff!
Dec 3, 2021
Response from current dealership:
Thank you for your positive feedback!
Nov 23, 2021
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Jul 7, 2021
Response from current dealership:
Arturo, thank you for your 5 star review!
Awesome dealership!!! Everyone is very courteous and attentive. Made my shopping experience impeccable!!!
May 27, 2021
Response from current dealership:
Roberto, our reputation is one of our top priorities. Your positive review is what we are always striving for!
I would not recommend anyone to fly and buy as you will get reamed. Price was a little higher than agreed and on the way home we discovered the passenger seat only goes fore and aft. It will not go up or down or tilt. The left windshield wiper is split and won’t pass inspection. I was told on the phone everything worked and it went thru the shop. At least it was clean. Thanks Bud.
Apr 16, 2021
Response from current dealership:
Raymond, thank you for your positive review. We take all comments under consideration. Thank you!
Probably the best dealer I spoke with, would highly recommend Pinnacle Nissan, 2 thumbs up.
Feb 16, 2021
Response from current dealership:
Thank you for the positive review Steve!
Feb 4, 2021
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Feb 2, 2021
Response from current dealership:
Alex, thank you for your positive feedback!
Friendly and great staff. Amanda will work with you and get the deal done. Veey happy with my experience getting my titan
Dec 29, 2020
Response from current dealership:
Thank you for your positive review!
Aug 7, 2020
Great
Aug 10, 2020
Response from current dealership:
Thank you for your positive feedback!
I asked for text or email only and have experienced relentless calling from this lot. Would never do business with a company that did not respect my specific directions.
May 26, 2020
Response from current dealership:
Joe, thank you for bringing this matter to our attention. We only call individuals that have opted in to receive information about vehicle sales. It’s important that we update our records immediately. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Apr 17, 2020
Very helpful! Made sure i had the best customer service!
Apr 20, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Apr 6, 2020
The dealer has been in contact with me as we negotiate prices for this beautiful DTS.
Apr 8, 2020
Response from current dealership:
Thank you for your positive feedback!
Dec 8, 2019
Prompt and friendly sales person.
Dec 9, 2019
Response from current dealership:
Thank you for taking the time to leave us a positive review!
Nov 11, 2019
They didn’t have the vehicle when I showed up even though I was told they did.
Nov 13, 2019
Response from current dealership:
Jose, we inventory high demand vehicles which causes our inventory to change frequently, but we are sorry to hear you did not find the car you were looking for. Please contact Anna Algiene at 480-339-7780.
Sep 29, 2019
Made an appoint to look at the car but we live in
Tucson set it for Sunday if someone was
looking at the car they never should have told us
it was available. Very disappointing. We would
have drove up the night he sent me a video if the
car saying it was available but they didn't tell me
till the next day that some one else had a deal on
it very sad
Sep 30, 2019
Response from current dealership:
Deborah, we apologize for the miscommunication. Our inventory can turn very quickly. Since we do not hold vehicles it can take a little bit of time for our computer systems to update to indicate a vehicle has been sold. If we can assist in helping you find another vehicle or if there are any additional questions you may have...Please contact Anna Algiene at 480-339-7780.
Aug 27, 2019
They are an amazing team.....
Aug 28, 2019
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Jul 29, 2019
Response from current dealership:
Thank you for your positive feedback!
Jun 8, 2019
At first they seemed very helpful. I made an appt with them and changed it 3 times and they were very understanding. Then when we finally got there, they said that they just sold that car. But when we called to say we were coming, they never said they were in the middle of showing the car that we were interested in. I decided to give them a chance to make good on it. They said they could find something similar. The car I was interested in was only 2900 dollars. They proceeded to show me nothing under 7000 dollars. At this point it seemed like a tactic to just get me in there to buy a higher priced vehicle. It really made me wonder if that original car was ever even available. I left very unsatisfied with a bad taste in my mouth.
Mar 26, 2019
Went and looked at a Jeep on a Saturday, but my wife was unable to make it so I got the numbers and went home. I spoke with my wife and
we agree to go the next day. I called my salesperson and scheduled a time to see it again and later spoke with a sale manager and gave them
the sale time. My wife and I made the 45 mile drive back the next day and my salesperson nor the sales manager who promised to greet us
were there and the Jeep was not parked out front. We get stuck with a different salesperson, who looked and acted high, and took 20 minutes
of our time to tell us the Jeep had sold. It is fine that it sold, I did not put money down and they are a business. What is not ok is they did not
notify me before I made the 45 mile drive, yes they knew it was a long drive for me, and then were no where to be found at the scheduled
appointment time.
Mar 3, 2019
Even though I did not buy from them.. they were willing to work with me.
Feb 20, 2019
Rep from Pinnacle called and was very polite. Told him I was shopping around on line
for a pickup.
Have had no contact since the 13th and am still looking around. Since I pay cash
for my vehicles, they normally back off unless I drive out to them.
Communicated with Internet sales person for a used vehicle and when I went into the dealer I was
passed off to someone else who tried to tell me the used vehicle was new and I should pay new
pricing and dealer prep fees. He continued to tell me I should be aware what the price of the
vehicle was NEW and I should consider a much older vehicle. Finance manager was just as
degrading. I could not get anyone to treat me respectfully or honor any discussions we had
online. Unacceptable derogatory behavior by staff and management. News flash! Women
purchase cars and are educated. 1 star because my emails were answered.
Jan 21, 2019
I bought this used car for my daughter and I don't think the dealership
checked the car at all. There was issue with the A/C on the day we
bought it and two days later the Check Engine light came on. Some warranty would have been nice.
While I was out shopping the salesman showed up at my house with the car.... except I had told him I wasn't ready to buy and hadn't told my boyfriend I was even looking.... it made for a very strained rest of the day for us, and we're still not speaking...
Dec 31, 2018
Response from current dealership:
We’re sorry to hear you didn’t receive five-star treatment and would love to find out why. Please reach out to Anna Algiene at 480-339-7780.
Dec 20, 2018
Great service! got the car I wanted with no problems! they were very helpful getting me the right price and the right deals! Everything was so smooth it didn’t feel like I was buying a car until I was driving home in it! I would definitely recommend these guys to anyone! The gentleman helping me even went as far as emailing me pictures that he went out and took himself! He is awesome to work with!
Dec 21, 2018
Response from current dealership:
Thank you for the review and recommendation, Cody! We are happy to hear that you had a great experience working with our team. Enjoy your new Nissan!
Terrible waste of my time. Went to look at the car listed, set up an appointment and they never even showed me the car. Tried to sell me on other vehicles I had no interest in. Lied to me about everything. Poor business tactics and overall worst experience.
Dec 14, 2018
Response from current dealership:
It sounds like your visit here at Pinnacle Nissan did not live up to your expectations- which is not what we like to hear. We would like to speak with you in order to make things right. Please reach out to me at your earliest convenience: Anna Algiene, 480-339-7780.
Nov 22, 2018
The dealership was great and the people very helpful. The vehicle I test drove was just too small for my family.
Nov 26, 2018
Response from current dealership:
Thank you for the five stars! We hope to work with you again!
Nov 16, 2018
The dealer contacted me right away and we were able to make a deal.
Nov 19, 2018
Response from current dealership:
Thank you for the review! We appreciate your business with us!
Oct 19, 2018
Nice people - not very open to negotiation, though.
Oct 22, 2018
Response from current dealership:
Thank you for your review and feedback! We hope to earn your business in the future!
The vehicle was misrepresented :
Mileage
Seating Confiuration
Color
were not correct in the description.
When contacted, I received two calls from sales representatives. I asked them about the seating configuration and was told they would get back to me but I did not received a call back.
Two stars instead of one because Brett called me and help get the answer to my
question.
The expectation is an accurate representation of the vehicles and returning calls when the commit is made to do so - common courtesy.
Sep 27, 2018
Response from current dealership:
This is not the experience we want for our customers, or the level of service we expect from our team, and we apologize. We would like the chance to address your situation and regain your trust in our business. Please reach out to me at your earliest availability: Anna Algiene, 480-339-7780.
I made the mistake of contacting this dealer online and giving them my
phone number.
Between 8:00 a.m. and 10:00 a.m. I had received 4 phone calls, have 4
voicemails, 2 e-mails, and a text message.
Needless to say I've decided NOT to do business with them.
If you want to be bombarded with phone calls, texts, and e-mails, these are
your guys. This is the most aggressive sales tactic I've ever experienced in
30 years of buying vehicles.
Thanks, but NO thanks.
Sep 21, 2018
Response from current dealership:
Scott, we apologize if our calls have inconvenienced you in any way. We would like the chance to address your situation and resolve this matter. Please reach out to me at your earliest availability: Anna Algiene, 480-339-7780.
went and test drove the car i wanted,while discussing payment options the
car was sold without any knowledge of it to the people working with me
Aug 29, 2018
Response from current dealership:
This is not the experience we want for our customers, or the level of service we expect from our team, and we apologize. We would like to speak with you in order to make things right. Please reach out to me at your earliest availability: Anna Algiene, 480-339-7780.
This sales people are really friendly
they contact me fast nd answer all
my cuestión just on time
thank.
May 1, 2018
Response from current dealership:
Thanks for the five stars, Roberto! We truly appreciate the opportunity to earn your business!
Feb 28, 2018
Everybody was helpful at first ,then there was a
personal kink in the Deal, salesman text me that I
was unhonest and wanted to give me a hard
time because I would not buy, come on grow up
never had a deal unwind before??past that
everybody was very helpful
Mar 15, 2018
Response from current dealership:
Thank you for bringing this to our attention, John. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to me at your earliest availability: Anna Algiene, 480-339-7780.
Untruthful about a 2017 car not being in an accident. Showed me a clean carfax to deceive me and didn't mention the car was damaged... They repainted it in an effort to
conceal the truth and did a bad job. Used the wrong paint color and left paint imperfections such as dust, lint and sanding marks...Stated they would make it right, then flat out
refused to make it right. They are your typical used car dealers, scam artists... You would be better off buying a car off of craigslist or from any other dealer.
Nov 30, 2017
Response from current dealership:
Thank you for the great review! We hope to be of service to you again! Take care!
Nov 16, 2017
Great Customer Service.!!!
Mar 5, 2017
Great staff, nice facility, large
selection of cars / trucks, and
ready and willing to work with
you.
Mar 18, 2017
Response from current dealership:
Thank you so much for the outstanding rating, Chris! We truly appreciate the positive feedback on your experience with us, and we hope to work with you again!
Nov 24, 2016
Bait and switch tactic! They do not disclose everything about the car being advertised online. You come in to the dealership and will be surprised about added dealer fees, damage on the vehicle and vehicle not having the same features. Will not recommend this dealership!
Nov 30, 2016
Response from current dealership:
Henry, we take great pride in the vehicles and deals we offer to our customers, and it is never our intention to make a customer feel deceived. We would like the opportunity to speak with you so we can get some additional information and make things right. Please reach out to Customer Relations Manager, Anna Algiene at 480-399-7780 at your earliest availability.
Oct 24, 2016
There're two persons i'd like To thanks
most Raúl n Art , they made me feel that
buying a car was a gtreat experience.
at pinnacle nissan . thanks .
Oct 25, 2016
Response from current dealership:
We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!
Oct 20, 2016
The vehicle thats shown in the picture is a nissan maximum platinum not a nissan altima and when i email them to ask about the maximum and to advise them about the wrong advertising they didn't seem to concern about it almost seem like they diid it intentionally i like the car in the picture the maximum but was looking for an altima the sales lady wanted me to come in and test drive the altima which not car in the picture and i advise her that i have seen a picture of the altima becase the have the wrong vehicle in the picture se became very defensive and short saying they will fix the problem and ask again to come test the altima i told her thats not vehicle that caught my eye she replied ok sir have a good day and hung up wow! Never ask once if i wanted to come in see or test drive the maximum the vehicle that caught my eye the vehicle that's in the picture
Nov 14, 2016
Response from current dealership:
Hi Marvin,
Thank you for sharing this with us. We are very sorry about the mistake with our advertisement, please know that we pride ourselves on being fair and transparent with our customers. It is never our intention to deceive a customer. We would like to speak with you to address your concerns and we ask that you please contact Customer Relations Manager, Anna Algiene at 480-339-7780.
Thank you for sharing this with us. We are very sorry about the mistake with our advertisement, please know that we pride ourselves on being fair and transparent with our customers. It is never our intention to deceive a customer. We would like to speak with you to address your concerns and we ask that you please contact Customer Relations Manager, Anna Algiene at 480-339-7780.
Apr 27, 2016
Called to confirm CARGURUS.com price before driving 60 miles to dealer. Dealer refused listed price saying there was a dealer mark up of $2500 and if they listed actual price no one would come. Also said they do not advertise thru Cargurus.com. Sales person did not make any connection only got my name and was set on price of $2500 above listed price.
Apr 3, 2016
Pushy and unconcerned.
Apr 13, 2016
Response from current dealership:
Michael, we are sorry to hear that you left feeling this way. Please know that it is never our intention to make a customer feel disrespected, and we would like to speak with you further to get a better understanding of what happened. At your earliest opportunity please contact Anna Algiene at 480-339-7780.
Jan 25, 2016
Very quick to call me back.
Jan 27, 2016
Response from current dealership:
Thank you for taking the time to write a review, Darcy! We are pleased to hear that our staff provided you with great service in a timely manner. We appreciate your positive feedback!
Dec 20, 2015
Nice work guys....thanks
Jan 1, 2016
Response from current dealership:
Susan,
Thank you for your 5 star rating! We truly appreciate your positive feedback and look forward to helping you out in the future.
Thank you for your 5 star rating! We truly appreciate your positive feedback and look forward to helping you out in the future.
Feb 10, 2014
quick response
Jan 17, 2014
Replied promptly
Dec 20, 2013
My experience with Pinnacle Nissan was excellent.
Jun 29, 2013
Did a grt job, the deal didn't work out, but they were genuine and
worked with me.
Jun 3, 2013
Best Experience ever!!! Thank you Ray, Kenn and Chris you made
my car buying experience well worth my time...
Mar 17, 2013
Fast response, easy to make a deal with, very co-operative on trade-on even though I live in Nevada. They didn't try to ram extras down my throat.