Phillips Buick GMC

Very nice people. Good helpful service

Responded promptly giving all the information I need. Excellent .. thank you..

Very helpful

Very good service the truck had issue and moving on nice dealership

To much inquiries(6) and never help to get the car , Right now I am paying much more for my actual car that cost me much more, they gave it to me without credit(lower than 505) and without down and I have never failed any payment , and this one that costs less, I have the credit (over 640) and I am giving 1k down and they do not give it to me and i know i can afford it ,I do not understand sorry but i'm disappointed , I hope I'm wrong and they do everything possible for me to get it

Great response got a personal call from one of the sales people answered all my questions just a matter of distance have not been there in person over an hour drive from my home

Great service

Very polite person!

Very responsive to my questions

They did a great job in helping me .Go see Ronnie Ingram

I am checking on 4 vehicles at different locations. Ed was very helpful and left open options I could possibly follow up on after checking other offers.

Doug came in on his day off to meet us at the Dealership. We didn’t like the car because of the top.

Very helpful

They did good, but they are too distant for me to work with.

I would do business here their reponse was prompt and phenomenal

They were johnny on the spot with communication.

The vehicle was no longer available , dealer did not try to push another vehicle that did not fit my needs. I appreciated that.

It was an easy process, didn't need a test drive, had it delivered, Gilbert was very helpful and got the deal done, just that my transporter had to make two trips to get the car as maybe he could not find the dealership location, but got the car a couple days later. I'd buy another one this way from Phillips, no problem.

Car is beautiful and as advertised. Buying was a quick and easy process and our salesman was friendly and to the point. I would recommend this dealership to others.

Very good, just not sure if ready to buy at this time. Very nice folks, everyone worked very hard to take care of us. It’s not them, it’s me, just not ready to jump off the fence at this time. The car offer/deal is fair. Very happy.

Bought the car there and was the best experience buying a car we have ever had, Steve was a gentleman the entire time. Chick helped get the warranty. Fast and professional, will go there when looking for next car. Thanks again !

I had to contact the dealership multiple times and finally was told the vehicle had been sold.

Outstanding

Very responsive

contacted same day

The dealer's internet department was very helpful, but I have no intention of paying their "dealer fee"

Boom, boom, boom! Contacted on 12/28/20 and bought truck on 12/29/20! Buying my first vehicle was painless thanks to S.Hall and C.Russo at Phillips of Fruitland Park, FL.

Quick response

Very rude. Negotiated price on phone had me drive 2 hours then they wanted full asking price when I arrived.

Fine

Brian Mushrush stayed on top of the purchase with despite the distance of the trans action.

The manager was helpful and said he would keep me posted. The red seats in this covette were just too much for the price. I have seen some grand sports priced in the mid 50's.

I went to this dealership to look at a 2017 F-250. I test drive the truck and liked it at the time (now that I learned about the death wobble on fords I’m glad I didn’t end up purchasing this truck). I sat down with the salesman and told him upfront that I wasn’t going to pay the advertised price. Of course, they play the ole song and dance about how they don’t have much room to negotiate blah, blah, blah. The salesman asked me what I wanted to offer so, of course, I low balled them because us, as customers, would like to get the best deal possible right? The salesman proceeded to come back with the “numbers” and of course it was for the full price that they were asking so I walked out the door. I felt like this particular salesman thought his bullying technique would work and I ended up emailing the dealership, explaining that they just lost a sale because the salesman refused to negotiate, and I asked that the GM call me. The GM called me back and he was very rude and not helpful!!

I told them what type of used car we wanted and as soon as something came in they called

Randy Lee was a great sales man. He helped me through the buying process and was the best I have ever dealt with. The inventory was the best around. Clean low mileage trucks.

They were nice enough but didn't try hard enough. I was interested in buying one of their trucks. They didn't seem too interested in making the deal happen and my signed offer was turned down in favour of an additional $1500 at the last minute. in addition to the 4000.00 already offered. I had told them I am on a fixed income and needed the first set of numbers we agreed to, not the increased numbers which changed my final monthly payment to double what y budget could afford. Next day I found the EXACT same truck for EXACTLY the same price but the difference was, the colour and the sales staff's effort. They simply tried much harder to get my business. They tried different banks until they found the right terms needed to stay within the financial boundaries I gave them to work with. I pick up my newer truck tomorrow morning, I Could have bought theirs if they TRIED A LITTLE HARDER for my business. UPDATE: I picked up my newer truck today. I JUST LOVE IT.

I was surprised That they would sell some of the vehicles and the conditions that they are trying to sell them in I was surprised and let down I want probly not deal with them in the future. Vehicle was dirty, possible rust under seats. Pictures looked scary.

I had work with dealerships for over 22 years believe it or not ,in the midst of this Coronavirus crisis ,I got the best deal in my life quality and quantity . Thanks

Great customer service skills and high quality service

Very nice and notified me to let me know that the car had sold before I wasted a trip in for nothing or just letting me come in to try and sell me something else. That was very appreciated

Very helpful. We will definitely keep them in mind when we make final decision.

We expect to get a vehicle of our choice but working together with a good, attentive SRS from Phillips (meaning the seller not the SRS system - airbag) we found a vehicle that will serve (we hope) our needs. Thank you.

I asked a specific question about shipping a specific vehicle I wanted to buy. Instead of answering my question, they start sending generic emails. My question was never answered so I will shop elsewhere.

Drove from Orlando glad I did very professional dealership I told him what my budget was and they put me in an excellent vehicle the salesman buzz very knowledgeable no pressure honest Philly boy If you were looking for a clean preowned vehicle go see buzz

responsive!

Great dealership Fred the sales person was awesome

Dealer responded in a timely manner and spent time giving me info on the vehicle and financing. Great job but unfortunately the vehicle sold that day before I could get there.

When we ask the salesman to use our bank and he uses 3 other banks to only get 6.75 The next day we switched everything over to our bank for a 3.5 . We know our bank cause we always get the lowest possible interest rate. Listen to your customers. Not what you wanna do

Very helpful! Too bad the car wasn't quite what we wanted.

Very helpful and did what it took to satisfy the buyer...

Outstanding!!:)

Great response time. Did not buy this car , going to wait till next year and then trade in old Nellie.

Good! Hopefully I will be ready to buy in a few months one like this!!!!

Wonderful!

Awesome!

Prompt and courteous reply.

Good people, good conversation, and walked away with the truck.

Responded quickly. But I found a vehicle closer to my area.

Nearly bought the car. Very accommodating.

Great people make a great dealership!

Clean and easy service.

My experience was fantastic! The internet sales representative was very helpful and timely in getting back to me with answers to my questions without being overbearing. Based on my experience, I would highly recommend Phillips Buick GMC.

Very prompt response. Answered all my questions.

Great group of people

Their email response has been prompt, informative and courteous without being overly pushy.

They were very helpful talking with us about their car. Didn't really explain much of the vehicles history however provided the car fax and extra photos. Seeing as we live in Chicago and the dealer is in florida they expressed the paperwork to us. As of now we are arranging transporting the vehicle home. They moved the car inside for us until it could be transported.

Bought the car

Always come to this dealership for the company but most importantly our salesman, jon martinez. We feel Jon always goes the extra mile. Thanks for your help. This is our 4th car from Jon and Phillips GMC.

Contacted about availability of a vehicle and they called obsessively. Woman was very un-enthusiastic and scripted on the phone. We ended up going to see another vehicle and it was not in the condition it was advertised as. Very disappointed and the other used cars were in the same bad conditions. We looked at a Mercedes E class and it was leaking burning oil, issue starting the car and check engine light on. Told them no thanks and they parked it back in its spot for sale! Not even pulling it to the mechanic to check it out! We were shocked and it just proves they do as little as possible to their used cars and woe to the unexpected buyer.

One of the best, or perhaps the best dealership I've ever encountered.

the vehicle was nice but there were a lot of scratches on it making the car way over priced.

Worked out well , purchased this truck experience was great !

I Love this dealership, Bart Larue was the salesman that helped me and got me a Great Deal. I would refer everyone to them. Thank You for being patient, funny and a Great Salesman...when I first called I spoke to Angela and she was so nice. When I got there Bart was already waiting on me. Mu experience overall was great.

Excellent experience, very knowledgeable and professional. We purchased thru this dealer and were pleasantly surprised how easy the entire process was, no waiting while prices were discussed in the back room, no waiting for our trade in to be assessed, no waiting for all of the paper work to be compiled just quick and easy

Great

Very polite and helpful assistance.

JD and Angela were great in facilitating us being new owners of the Honda 2016 CRV touring SUV. Very professional and responsive. A real pleasure working with them and this dealership. We were actually able to negotiate front door delivery of our newly we purchased car. Great experience… One of the best car buying experience as ever!

Very thorough non-invasive contact.Did not over do it. Provided information I needed to assess the vehicles they have for sale

The people at this dealership are what gives used car salesmen a bad name. They could have cared less if we bought a car or not. They had the exact car we were looking for, but it had issues during the test drive and the salesman said "we won't keep this car with all these issues. We won't put any money into it." We drove quite a long way to see the car at this dealership and all the salesperson seemed worried about was that he was supposed to have gotten off work and we were holding him up. I personally called the Sales Manager the following day and never had my car returned. In the end, we found the same car elsewhere in much better condition and bought it. I am so glad we didn't do business at this place.

Very responsive to my questions.

Great response.

Dealer charged me 24,988 for this vehicle. It was not clean on the inside. Had to pay to have it cleaned up. Salesperson said he was a manager, but really he was only a salesperson. Tried to get my car back after I decided this was not as nice as my trade-in. They wanted to charge me $5,000 to buy it back after one day. I think they really wanted to get this car off the lot as it had been sitting there for 3 months. Would not recommend them as reputable people. If you like high pressure sales and people who take advantage of you then by all means shop there.

They did contact me several times, however, I had already purchased a vehicle elswhere. Thank you anyway!

Dennis was friendly and listened to what I was looking for in a car deal. I was honest with him about what I thought on the Bronco, and he was honest with me. At the end of the day, the pictures were worth more than the vehicle and management thought more of the Bronco than the value of my truck. It wasn’t meant to be, and I’m perfectly OK with that.

Honest, fair. Purchased vehicle

Very nice

Had numerous interactions with sales staff. They were always professional and interested in my needs.

I would say the sales guy was great except they never offered any water (which they did offer another couple) and my wife was 7 months pregnant. Besides that, the sales guy (Ed) was great! Really helpful. Then on to the money side we went. This is where they were aweful. Think his name was Bob. When isaid we were not interested in any extended coverage his attitude started to go south. But he got super short when i declined their bank loan offer. My bank gave me 2.99 for 72 mo. He kept trying to get me to take their loan for 3.99 for 72 mo until i asked how that makes any sense. Then he just kept hurrying pages for us to sign even tho we wanted to read everything. Wouldn't go back bc of that experience. If you have two options for dealers, take the other one. (We bought a 2014 Odyssey)

The dealership was amazing. In fact we will return to buy other cars in future. Thanks for your help Blake!

Good experience there with the test drives and interaction with a sales representative, used car management wasn't willing to negotiate a fair deal in our eyes. Walked away with pride.

The impression for the Dinali $2016 not good but these people how many to get an a brand new truck in The service that was real good

Horrible experience, submitted all my info for a trade, set up an appointment to drive on a Saturday. They sold the vehicle and never informed me. When I went to the lot the salesmen were leaning on the cars and seemed to be more interested in their conversation than selling a vehicle. I recommend you skip this place, clearly they make enough sales to not bother with customers. Or keep their word typical used car dealership.

The sales person was very pleasant, extremely helpful and knowledgeable about the vehicle and answered all my inquires and requests with diligence. She was very professional,

Responded and followed up.

The sales staff at Phillips Buick were very nice, polite and professional. They worked with me remotely on a vehicle that I had been searching for. They made me a great deal and treated me very well. Thumbs up for Phillips Buick!

Cat was amazing the staff very nice to work with i got the car ty all so much

Courteous. And Helpful Arranged a fair deal

From the ontial call customer service was great. I Made a appointment to see the vehicle. When i arrived I was greeted by the salesman (my angel) 30 mins later I was walking out the door with keys and title.

great

Vehicle we went to see had sold the night before. We found another car my wife really liked in great shape for a good price. They worked hard to expedite our paperwork as we had plans later that day. Very pleased.

Phillips Buick GMC replied to my email inquiry quickly and I went to the dealership a few days later to test drive a few vehicles. I ended up buying a different vehicle than the one I initially found on the internet as their used vehicle selection was very large. Their service was professional, friendly, and helpful. I would definitely recommend Phillips Buick GMC, particularly Scott Hall, if you are looking to purchase a vehicle.

Dealer contacted me even though car had been sold.

Sales and finance teams were fantastic. Although this was a 19 year old truck with 213,000 miles , I was treated like I was buying a new truck. Truck was detailed with gas when I picked it up later that evening. I would shop and buy from this dealership agsin.

The vehicle was not in the condition they said it was. Very Strong smell of cigarettes and external damages no reported. They had a newer model for $39k that they over priced by almost $6,500 the same model I just purchased for $33k. They are just money maker.

Awesome

Awful experience. The car salesperson was not knowledgeable about the car and not helpful at all. Seemed I was wasting their time.

I am in the Military and was out of town but found the car I wanted at Phillips Buick. I contacted them and told them I wanted the vehicle as it was the Acadia I have been searching for but couldn't be there until Sat at 2 as it was Wed and that I had the loan pre approved and was going to pay what they were asking. I thought they were holding it as I would of done whatever needed to hold it but they sold it and asked if I wanted a red one. How rude and such bad practice. The management was rude and really didn't care as to emphasize how many dealerships they have. Very unpleasant experience and horrible customer service don't recommend them.

Overall a great buy from dealship. Only down fall was internet salesperson did quote a price that dealship couldn't honor. Did work a deal out that was good enough for the purchase. Would recommend going her but not contacting via internet.

I have not gone to the dealer in person just yet, but so far I have reason to believe Phillips Buick GMC's staff are highly courteous and patient. The vehicle I'm interested in, a 1993 Lincoln Town Car, is actually considerably below an average market value of $3500, and it has under 110,000 miles on it for this price, which is excellent and a very fair price. I look forward to doing business with this dealer in a couple of days and my experience has been very positive.

My experience at the time of buying the car on 07/01/2017 was more or less satisfactory, the business manager is a little bit rude. I as a client have to defend my money according to what I see. When I went to do the test of the car the dealer person who accompanies me he said when I turn the wheel to the left side the car makes a noise, but he said can give me a discount of the price of $ 500.00 I said yes ok let's see, and I notice other things more that needed to be discussed. I take the car to a mechanic and explain the situation, he goes to check the car and when he comes to me to tell me and fix the noise problem and I ask the mechanic tell me what problem you found, he said that the nuts on the rear tire, the one on the driver's side were loose and that's why the auto made that noise. I worried because I was in the car with my daugther and my grandson in the free way, I call that is negligence of the dealer could have a horrible accident. When I asked if they had done the safety inspection he told me that they did not have to do that, and thank God I take care of myself and my family. So very poor experience.

great service

1st there has been 0 follow up. 2nd, they sold us the car without detailing it. 3rd. the touch screen has issues. 4th. one of the 3 sales persons we delt with was rude (I'll call him military guy). The online rep told us the car would be detailed for us sense we were traveling 150 miles one way to buy the model we knew we wanted. the final salesman was nice. We got the vehicle we wanted but not the experience.

Very nice and helpful, I just chose to get my car from closer to where I live just in case repairs were needed.

very quick response

great

a pleasure to deal with. No nonsense reasonable prices.low dealer fee.

The response was very fast and informative

Dealer responded quickly .

Bought the car from this dealership. The transaction was easy. The sales and administrative staff are great professionals, very efficient and easy to work with.

Purchased a used Toyota Tundra for 24k. They advised that they do a thorough inspection... From the dealer i took the Tundra to my mechanic. The rotors on the front were grinded all the way down. They also failed to provide a spare tire. The rotors were definitely a huge safety hazard that could've cause damage or could've caused a bad accident. Make sure you do a thorough check on any vehicle you buy... only reason I gave a 2 stars is because they worked with me on the price..

Purchased the vehicle. Excellent dealership. Great salesmans

Quick response, but it appears the person that writes the descriptions doesn't know the difference between an automatic and Manual transmission.

Was contacted quickly.

responsive

The dealer contacted me quickly with the information requested about the car and gave a very competitive quote via email. Went to see the car and they were courteous and professional, had the car ready to drive in a few minutes and we left happy customers with a new car. There was an alignment problem which we noticed during the test drive which they took care of before we left. Over all, and excellent experience, no pressure and completely stress free.

I just wanted to know the price of a vehicle I saw on Cargurus. Never got the answer, now I get calls every day.

10k higher than the one I bought and mine has eking less miles, I net salesperson don't know car bussiness

Great deal, great salesman- Steve Songer and great car

Amazing experience. We haggled for a bit but decided on a deal that left us both happy. I was in and out in under 3 hours with my new truck. I couldn't be more satisfied and would highly recommend Jon Martinez and the staff there.

We're very happy for the service we had while buying my dream car. When we sent the message that we were interested in a car they had, they promtly responded.when we got there we had their employees greet us with a firm handshake and a big smile. We're pleased with everyone there

amazing

Salesman didn't conversate at all on test drive. Didn't ask how I liked it, nothing. Then after driving over an hour to go there, test drove it, they told me that they do not accept bank drafts.

Made deal for vehicle. Said we were coming to inspect the next day. Called dealer 20 min. After they opened to give a heads up, we were coming. At first the internet sales manager denied making the offer and then admitted he did. Said not to come because another couple was there buying the truck. This, after being almost there and driving 150+ miles. Said he couldn't find keys and was taking the truck off the market. Couldn't explain how in the first 20 min of business someone was buying, when they had not even seen the interior or test driven the truck. He then hung up on me. Had to turn around and drive 150 miles home. A real jerk and unprofessional. I hold the GM dealer responsible for hiring such unreputable sales people. Never would consider doing business with such a firm. If auto industry wonders how they get stereotyped as sleazy, I recommend look in the mirror.

Great responses.

Started out good, got some numbers working as I live couple hours away. Emailed back and forth for couple days. Got some good numbers and told salesperson I could not make it down for couple days, I would be happy to put a deposit to hold truck till I could. He informed me they do not do that, REALLY?, never heard that before,Anyhow, asked for Carfax and was told he was out of office, he would get it to me in the morning. Got a text the next morning that said, "Sorry bud, someone came in and bought the truck" Buy your car elsewhere, very unethical dealership

I contacted Phillips Buick about a Grand Marque. I received a very prompt response. The only negative was I was quoted a price of $13,000. not the $10,000 that was advertised. The saleslady did suggest looking at their web site for car under $5000! Have not found a car yet, but will give them a second look!

Bought a beautiful used pick-up, cash purchase. Salesman, Blake Kelley was great, but finance person found lots of ??? hidden charges. Attempted to explain the reason.....very disgusted with him!

Called back in a good amount of time, radio was removed from the car after posted to the website. Was not to happy about that, very polite and upbeat however.

Very helpful and professional called at noon on Saturday by 4:00 was approved car is beautiful

quick response

They did call a few times but this dealer is too far for us

Fast and helpful response.

The vehicle did not meet our needs in the end, but they were quick to respond, offering us the information to make our decision.

A+ great contact and extremely professional.

Email me a price, was way high. Now price advertised is 2k less than they told me but still too high. Been to this dealer before they have a high price on the vehicle but tell you just today they can give it to you for this lower price. The lower price is actually closer to the retail book value. Makes it seem like your getting a deal but your not. They always seem to have nice cars there but wish they where more honest with pricing.

Great people,great service

I looked up the KBB value of this truck and brought it to the salesman's attention that he was asking $4k over the value. He was very upset that I researched it and would never tell me what the cash in hand price would be. Very argumentative and unprofessional. I would not deal with this dealership if they were the only one in FL.

Quick response

Fast response, very helpful not pushy

They advertised a car I was interested in but did not list the price. I sent them an email asking for the price. They were very responsive and quick to respond.

Yes price out of sight - Dealer did not get back to my question regarding the retuen of the Chevy El Camino

Internet rep left several msgs but I am looking for a particular car and theirs is not it. I would only make that long of a trip for a car that meets all my needs.

good

Excellent!

Good people

Everything started out fine, emailing back-and-forth about figures until we eventually agreed upon a price. Then when I told him I would be there the next day I get a email the car has been sold. Wouldn't you take that car and put it aside because you know you have someone who's coming to buy it?

Excellent follow up on questions and Curtesy on phone Did not buy car as price was out of line with p Market

Everything went very smooth, and they even picked me up at the airport in Orlando. Thanks

As has happened with other vehicles I was seriously inquiring about, once I made the inquirer I was informed it had sold that day. This has happened several times during my search for vehicle so I am beginning to be a bit weary that the vehicle are just a ploy to get us contacted by a dealership.

Very knowledgeable & Professional

Very good

Great car! Great price! Delivered to my door!

great answer all of my question

Perfect. Very nice people.

Quick response, and accomodating. Utmost professionals.

Good

Person calling with very little knowledge of prius. Never called back with answer.

Excellent service - everyone very friendly and helpful. We got the car that we wanted at a fair price.

Very courteous and professional. I just could not find anyone to drive with me, as Fruitland Park was about 90 miles away.

ok but the prise was to high

no haggle. sales person very professional. very happy with purchase

didn't counter my finance offer

We bought the truck. They didn't disclose any information to us and when we got it home and had it checked out by a mechanic it had a broken CV axel, broken shock, bad ball joints and broken tire rod. We were told this is very dangerous and we shouldn't be driving it. When we called the dealership the week after we got it to tell them they said bring it I'm and we will look at it. The dealership is a 2 hour drive for us. We drove it up there on Saturday and told us we bought it as is so we had to pay for it. Then they said we will split the bill in half. When I called back on Wednesday when they said it would be ready they told me to call back on Thursday and it would be ready. I called Thursday and they kept giving me the run around. Avoided my phone call and finally when I talked to the service manager he said I'll call you. I explained I lived two hours away and had to take off work. I took off work to get the truck and didn't get any answers so I called the GM in which the GM told me they had to order another part and the part wasn't scheduled to come in until Friday. I called Friday and the truck still wasn't ready. Finally I picked it up Saturday and one of the things still was not done so we made them fix it Saturday. They ended up not charging us. But the sales person I was told to contact never answered me back. When I asked the GM why they didn't disclose the information they said by law we don't have to inspect it so if we don't know we don't have to tell you. But a selling point was that they had put new tires on it so they had to inspect it. They just lied and didn't disclose info about it.

Best car buying experience ever! Chris Hoff was great, quick response to all questions. Well worth the two (2) hour drive each way. Thank you so much.

People were friendly and helpful and wanted to help the customer

Did not end up buying car from them but they responded quickly.

Quick answer

This dealer responded, however no arrangements were made to move forward on a purchase.

The salesman is kind and very polite and we closed the deal with them. We travel along miles to see the truck and make sure that it is still available. Unlike others they will say it is but when you come to see it...its was just sold.

I called them and we purchased this vehicle; the salesman even drove it to our home in Weeki Wachee 1.5 hours away. Mr. Showley was very professional and personable and we enjoyed meeting him.

prompt response

You will find profesionals and quick service here. I was done in an hour and out with my new purchase.

Even though we did not buy our Sequoia from this dealer the salesman JD was very polite and kept in touch with what was available. Communication is very important...this guy A+.

Contacted promptly, good price and purchased the car

Great job guys. Found the car I wanted, did everything online. Just had to drive to the lot and take a test run. Was in and out in less then an hour. Thanks Greg

Phillips Buick Gmc in Fruitland Park,FL did a fantastic job. This is the first time I have purchased a used car and Tim was honest, friendly and no pressure. They took excellent care of me from the time I stepped on to the lot. I was looking for a Hummer H3 and they had one that met all my criteria. Tim, walked me through the car, took it out for a test drive and then through the buying process. he worked for me and eventually advocated for the price I was willing to pay. The GM thanked me personally for my business. I found the dealership to be very friendly and flexible. I would highly recommend Phillips Buick Gmc. Keep Up The Good Work..!

Extremely helpful and professional when contacted. Willing to help me with other options. Went to the trouble of looking better deals up for me. So appreciate it. But I found another car that I could afford on my budget on my on. But thanks so much Jonathon!!!GT

Responded quickly.

auto did not have equipment i wanted...

Informative staff

now we have a great car!

Responded butvtheyvwere too far

They find away to get you approved and within budget.thomasncristins