Performance Kings Honda

I didn't end up buying from them, but they were very communicative and helpful about the vehicle I was interested in.

We had a deal on a car until I saw they added $500 for "pulse protection" . Basically that's where they add a $10 flashing light bulb to your brake lights so that your car flashes when you touch the brakes. It's stupid to have it on electric car because a lot of times you don't even use the brakes. I didn't want my car flashing and I certainly don't want to pay $500 to make it flash. That it wasn't disclosed on the window sticker and they tried to slide it in at the end is very shady

Asked to send a video of the car, twice! They never did.

The advertised price was $29,521. After a very short test drive I told them I liked it and wanted final cost including taxes. They tacked on to the price a charge for "pulse protection" of $499. I asked them what this additional charge was. They said they add it to all of their vehicles 2015 and later. It is a gadget that causes the brake lights to flash 2 or 3 times when the brake pedal is depressed. I told them I didn't want or need this add-on but they said they would not remove it. This extra charge should be included in the advertised price and not added at the closing meeting. Also they told me not to test drive it over 30 miles. While on my short test drive of 2 miles, I noticed the fuel warning light was on and the needle was on 0. I also noticed that it had been driven 345 miles more than the 106,714 miles shown in the advertisement. I will never deal with them again for a purchase or anything else.

Very good experience. Salesman was very nice and helpful. The truck just didn’t run very well. Glad I took the test drive. But the dealership was fine. No pressure when I said I didn’t like it. Offered to help find me a different car. But didn’t push it.

Good organization just found better deal with a lot less mileage

Great place, Faith was amazing to work with

Good experience no issues

They were nice, very friendly. Test drove one of their vehicles, told them we needed a day to think on it. Vehicle we test drove sold the next day, and since we were only interested in that particular vehicle we didn’t end up doing any business with them.

I bought the car from them. They were helpful, quick and responsive to my calls and questions. Overall, good experience working with them. The rep I worked with Scott Carroll was excellent.

Did a great job.

Very communicative.

The delete was much more upfront and honest than others in the area. No hiding if fees and would listen to legitimate concerns and offer solutions. Great delete network to purchase from.

The entire experience was ridiculous. I drove over an hour on a Saturday only to find that the vehicle had a lot of damage inside and out that I wasn't told about when I called. I found a different vehicle while there, financed through my bank on Monday since they only offered 9.5% (my credit is very high). When I went back Wednesday to pay and get the vehicle, the salesman wasn't there and no one knew what I was talking about. The car hadn't been serviced or inspected and paperwork wasn't ready as promised. They wanted me to come back another day. I walked away from the whole deal. I gave 1 star because, Hayden, the salesman who kindly tried to figure everything out was very kind, courteous, and professional. (The sales manager was very rude and smart-alec.) Oh, and they will not hold a car with down payment so I took the risk of it being sold while I obtained financing.

The dealer was responsive and communicative to me. I did not buy a vehicle, but I do appreciate heir communication.

Dealer responded almost instantaneously, and scheduled an appointment. I asked several times for more pictures, but never received any. Drove 4 hours to view the vehicle and was told it was not ready when I arrived. Vehicle was in paint, disassembled, and in deplorable condition. Very disappointing, but rated 2 stars because the sales manager was extremely apologetic and offered to compensate me for my fuel. Unfortunately nothing could be done about my wasted 8 hours on the road.

It was very pleasant to visit but the vehicle I inquired about wasn’t for sale.

Had to wait a bit but they were super nice and got me my new car

Mark was very responsive and helpful.

Overall, we had a great experience with Performance Kings Honda. Our salesperson and finance person were very low pressure and easy to work with. The only issue we had was when we found a small paint chip just as we were ready to close. Apparently, it was missed during the PDI. I would recommend this dealership.

Good

Was told car was available but when I got there car could not be found. Tried to sell me a similar car that was filthy on the inside. Now see they have listed the car I wanted at a higher price!

They contacted me back quickly.

It would.have been a 5 star review, but installing a $500 pulse brake light kit on nearly every car in the lot then adding it to the initial advertised price with no option to take it off feels like a money grab. Hide it in the price or don't install them. Price of truck was good enough for me.to swallow it. Other than that it was a positive experience.

Communication was great staff was friendly price was fair got us in and out quickly would definitely use them again

Called them over the phone and ask to check out a car and test drive it they told me it would be fine and scheduled me a appointment then when I arrive the car was in really bad shape that they didn’t show in the photos and wouldn’t let me test drive it unless I have full coverage insurance on the cars I own that’s fully paid off then proceeded to be super rude and ignore me. Worse dealership I ever been to wouldn’t recommend to buy a car from here or trust them at all.

Bought me the car to test drive due to scheduling conflicts, let me keep it for an extended test drive through the day, stayed late to get all the financing and paperwork done and did it with a great attitude. Very pleased with my experience and my "new to me" Honda Pilot!

Great easy experience

Replied within 24:hours.

The salesman was helpful; however, the manager was difficult to deal with. He emailed me and said if I had any questions, just ask. Well, I sent an email response with questions; however, he never returned my email.

Helpful and courteous

Sal was very helpful and friendly. He kept in touch with me before and after my visit. I did not purchase a truck at the time but will consider talking with him again when another truck becomes available.

Very responsive with getting back to you

We were negotiating on Friday, I planned on going to the dealer Saturday to purchase the car, decided to show the car to someone only to find out it was sold. I am not upset of it being sold, that's what car dealers do, I live out of state & they knew that, but didn't bother to let me know...that's what put a bad taste in my mouth.

Took 45 minutes for them to pull the truck. It was filthy. Looking little like the pics. Wasn't described well.

The X5 purchased came up that it needed an oil change within a couple days of purchase and I took it to the BMW dealer near me. They told and showed me all the tires are dry rotted and showed me that the fronts are so bad that they are showing the belts on the inside edge of the tires. It is disappointing and unsatisfying, but it is what it is. Wouldn't expect a car dealer to find it acceptable to sell a vehicle with tires in that condition.

Quick response however car was definitely over priced no negotiation

Worked with Heather and had a great experience. Didn't buy this vehicle, but bought another from her at this dealership.

I had a great experience. I worked with Hayden and he worked hard to get me the best deal. Very happy with my service and my purchase.

Great experience and well done by all

Quick response!

Very good experience

Quick contact

Great experience I recommend them 5 stars

Just great! Quick to respond and helpful! Easy purchase!

Went to see another Fusion but once I got there, was informed car sent to wholesaler. So car #2: This vehicle had previously came from an “Auto Recycler” Which was highlighted in the car fax. Not worth the risk of a branded title so I walked away. Call 2 days later to see (car#3) a 2010 fusion. The first warning flag was the wax or cleaner) was streaked badly - not one section but the whole car. Test drive was good, but The next major flag was when checking under the hood, everything was covered in sand, gravel, fine dirt as if car had been in a flood. The sale person offered to have it cleaned but doesn’t address what happened to the car. Suggested the dealership hire a new buyer to prevent problem cars into their lot..I picked out 3 fusions and all of them had serious issues. Sadly the prices were not adjusted accordingly. Not impressed with the quality of the cars being sold at this dealership. Although nice people there, no way I would buy a car from this dealership

This was such a frustrating experience on so many levels. First, they lost the key to the car we wanted to test drive even though we’d called hours earlier to tell them we’d be there. The moment we get back to our car to drive away, they miraculously found it. Then, we take the car to an independent mechanic and find out that there’s much more damage under the hood than we’d been told. When we go to tell them we’re no longer interested, it takes hours as we’re waiting to get our own car title back. Then - the real kicker - they tell us they no longer have the title to our car in the building. Ten minutes after we’ve left they call to tell us they somehow found it. Under no circumstances am I going to let them waste another hour of my time, so we had them mail it to us. Truly upsetting from start to finish.

Dealer was helpful and not pushy. Thanks!

Got in touch with a salesperson, we agreed upon a time to meet and I informed them I wanted to check out this car. (Which would usually mean test drive) When I arrived the car was in the showroom floor the salesman showed me to the car and then walked away. Their name was Roger. I've since purchased the same car from a different dealership for a better deal.

The vehicle I was trying to purchase was said to be available and the salesman would hold it for me until I arrived. He the proceeded to tell me I would need to fill out there online credit check even though I wasn’t financing through them. Near the end of the day, he contacted me and said unfortunately the vehicle had sold. When I asked about holding it, he said it actually sold the day prior. I would not recommend using Performance Kings Honda.

Extremely good

Good follow up . Nice car but priced to aggressive.

They were helpful!

The very best treatment

Bill Hesse was very professional and helpful Will recommend again!

The salesmen were patient and not high pressure. We bought our car in Dayton but we're impressed with Kings too.

Followed up quickly

Fast and efficient. Offer made upon my request.

Visited the dealership. Spoke with sales person, will consider the product. Need to sell my current Mustang first I don't have room for another vehicle.

Roger was very transparent and straightforward. Prompt follow up and a very simple process to get out the door with a great deal. Would certainly recommend!

The car we wanted sold within hours but mike wells found us another one

I contacted performance Honda and right away they responded. Every step of the way they were helpful and polite. I was impressed at the attention I received, considering the car was used and under 4000.

Friendly and Professional

Went and drove the Jeep. Salesman Joe Klosterman was GREAT to work with, but needed a vehicle with a larger back seat

This dealership was a great dealership to work with during our car buying experience. The entire team; from the salesman to the finance guy to the manager were involved. They treated us as a friend and not a potential sale. Thank you Kings Honda, Steve Cox, Al and our finance miracle worker!!!

Quick consistant communication. Thumbs up.

Josh H was great, no haggle. Came in, test drove, completed paperwork and left with a beautifully clean fueled up vehicle. Thanks again!

Amazing!

Quick to respond.

Very bad experience salesman not very helpful had to ask 4times to try to get a price on a vehicle and still couldn't get him to tell me the price

Awesome service!

Good follow up

Dealer employees were courteous and very helpful.

They were helpful.

Helpful people....positive

I texted them and they got back to me right away.

Stood in the lot for 30 min , no one came out and asked if I need help finding anything or any type of customer service at all! The sales guys just looked at me and kept going. They send you a email to let them know when you are coming so they can put on a show but I came in there randomly to see how they actually treat potential customers and was very disappointed.

Found a vehicle with desired specs elsewhere. Staff here was very courteous, but didn’t have what we were seeking.

Very helpful. Unfortunately, they did not want to let me put a refundable deposit on the vehicle until I could travel from NC to see the car.

VERY communicative. Didn’t buy with them but would work with them again

Very responsive and informative.

1 hr 45 min to drive a new car, settle on a price and out the door. No stress, no haggling, they pretty much beat out 4 other dealerships on a price. I will be back again and again. Amazing people that dont play games.

Made arrangements to test drive the car, but it was sold before I got there.

We purchased the vehicle. Sales was great. No issues

They are only willing to take off a couple hundred dollars, but say that they negotiate the price. The sales person took my down payment only to call me the next day and tell me that the car they were supposed to be holding was sold that same day. Overall this place is VERY unprofessional and this is based on phone calls . Every time I called trying to speak with a manager I always got the voicemail and never a call back.

The "Guru" form was a simple way to contact and ask for a great price.. and that is what I got. Mark Belperio responded promptly with email and a follow up call. We drove 170 miles and were warmly greeted on arrival... by many of the staff. Mark had the car ready. Todd assisted (busy last day of the month) they gave a reasonable trade in and the deal was done. It was a clean professional dealership, beverages and waiting areas a nice touch. It was worth the drive.

Flawless!

Ready to be helpful.

Called about a 2017 F150, my sales person was Melissa. They was very nice and courteous. Worked with me to get close to where I wanted on price. I was a little upset when I got home to find out there was only 3 floor mats. They had been all piled up in the back under the seats so I didn't think to check and make sure they were all there. The driver side one was missing, but I was told in the follow up call that it would be replaced. They seemed pretty intent on selling me interior protection and gap insurance to which I kept declining. I wasn't shown how anything worked in the truck and there wasn't an owners manual in it, so I'm still figuring stuff out.

Great experience Melissa Rocks she is quick to reply and keeps up updated. Ask for her she'll work with you and for you. Great saleswoman

I had an appointment to look at this car at 1 o'clock so I drove 3 hours and when I got there it had a sold sticker on it. someone took a down payment over the phone. George was My salesman but he was off that day I would recommend George

Made a deal over the phone for my Aunt. The price was right and the speed of delivery was great.

Not very helpful nor professional. I was told the car was already sold at first by one sales guy then got another message from another sales person the car was still available few days later.

Natalie was very thorough and helping me search for the exact car I want it

They did not want to negotiate the price. Were only willing to come off a couple hundred dollars- On a car that is now 3 years old.

very helpful

Horrible! We went to test drive this car. Waited 20 minutes for the sales guy to appear with the keys. We had scheduled an appointment for a test drive. We took the car around the block and upon acceleration the transmission would not shift and I thought it was going to fall out on the ground. The brakes were shot and the a/c was not working. None of this was disclosed and honestly the dealership put us at risk when they handed us the keys. When we questioned the sales person about the safety of the car his response was "this is a used car and sold as is". Based on this one experience we would never buy a vehicle from this dealership.

This dealer may be great for some. For be it was overwhelming, intimidating, and anxiety producing. The lot is the size of Rhode island, or maybe even bigger. Just finding the Honda portion was a challenge. Getting a live human was also challenging. Getting a live human who knew anything was worse. Even to get directions from one part of the lot to another took a long push button directory and three people. Sales staff was pushy. One saleswoman told me that the car would almost certainly be sold because she had so many people with appointments to see it. However, it was in the paint shop when we arrived, no one had been to see it, it hadn't been detailed yet because it had just arrived there were melted Tootsie rolls on the seats. The salesman said he'd driven the car and that it drove really well, but the car had such a hard pull to the right that you had to steer hard left to go straight. While waiting for the car I heard three salespeople lamenting that it was later than they thought and they weren't sure they'd make another sale before close. It was like being in a shark feeding frenzy as bait. Horrible.

Good

Very nice and personable contact me several times willing to work with me the only problem here was it was appointment only

Made a deal. Bought the truck. Happy with the dealership

Although contacted I never went to see a car. I spoke with one salesman who was very helpful.

Great

Awesome people

The experience was great

The young lady was very helpful in showing me the car, driving with me and answering my questions. As it turned out I did not buy the car but I came away with a very positive impression of King's Honda and its staff, and I intend, as the occasion arises, to recommend the company as a place to deal with.

Excellent service and helpfulness would shop for car there again.

They were prompt to respond. Their pictures on the web side depicted the car welll. They honor the price on the web

They contacted me quickly told them I was coming from two hours away wanted to make sure that the automobile was still available it was there but unfortunately did have a sold sticker on it but I appreciate the fact that they let me know quickly so I didn't drive two hours

Prompt and courteous!

The staff was helpful, friendly, not pushy and knowledgeable. I would recommend this dealership.

They e-mailed me back the next day, but I still haven't seen the photos I asked for. I also keep getting e-mails from other salesmen but all they wont is for me to come in for a test drive.I live over an hours drive from them and would like photos and more info before I make the drive. Still waiting!

Nice

This vehicle needs an airbag change. Said I would wait to hear back, but to keep me posted. Finally got emailed to see how long my wait would be and was told 1 day to 1 month... and no one offered to help me find something else. Was unimpressed, didn't seem anxious to help me find a car.

This a tip-top experience from my initial call to our salesman, Phil Gellum, to the service person that made our appt. (Lacie), to the one that helped us check in my vehicle (Lauren Sells), to Brian that called to say our vehicle was ready. Everyone was super friendly and I appreciate the prompt, kind service. Thanks so much, Kings Honda! We will definitely be giving thumbs up to our friends looking for an automobile and send them your way!

There seems to be no single person handling one enquiry. We keeping getting the same template response again & again perhaps from different persons in the dealership

Great!

Car decent quality, service of sales not at all what you'd expect

Quick response, honest, and fair

it was fine

Didn't end up buying from this dealer, but the ability to get a quote via the internet was excellent. Only reason I didn't rate as 5stars is that overall experience with dealer was limited and I don't want to overstate. I can't say anything bad about this dealership

Great experience

Phil Gellman was very knowledgeable.

Not very good I wasn't inform the car was not available anymore

I was quickly contacted and I asked some questions and for a Car Fax that was emailed to me. The car was sold before I got a chance to visit, but it was a couple days before I could get free. I was contacted about the sale and other models available were suggested. I did not get the car, but the customer service was at a level I appreciated.

I purchased a 2012 Honda CR-V from Kings Honda that I found through CarGurus. The personnel were friendly and the sale went smoothly.

Best deal ever from a dealership

Would not respond about options, when I called again the next day they had already sold it to an employee

They called few times to check if they can be off any help.

Would buy from again in the future.

Lowered price over the weekend and it sold when they knew we where coming back on Monday.

Great experience. Eric Singer (our sales rep) answered all of our questions and added his own personal value to our decision by providing his opinions. He provided a very friendly approach and made for a comfortable experience. He didn't try to upswell us or down sell and instead did a great job listening to our wants and needs. I plan on returning to Eric and kings Honda for my future business.

Mgr never called me back.. To say thanks or anything... Drove about 100 miles to see vehicle. You would think they would try to work harder to make customer happy. And they're ad says... "We'll make you smile" try a smile turned upside down!!!

They responded very quikly to my inquiring of the 2011 mustang.

They lost the sale over 500.00 dollars and seemed surprised I would go somewhere else to buy a car. They play the game where the salesman has to go see the sales manager, and came back with a counter offer. Than take the car home and talk to your husband, really. . I passed and went elsewhere, where the salesmen treated me like an intelligent person, not a dumb woman.

Nice enough folks. Advertised car had Navigation, actual did not. Bad start, but did end up buying. Said 3 month XM trial was available, handed brochure instead of starting trial on-site.

Went to look at a used car that was on their web-site. I even had an appointment to visit. When I arrived, I wait nearly 30 mintues, and spoke to four different people, only to find out that the car had been sold. Everyone was very nice, but seems like the internal communications are lacking at that dealership.

responsive

Great response time and follow up calls.

So many emails and any one with the answer that i was looking for.

I only dealt with them via phone and e-mail but they were friendly, informative, and helpful.

Did not answer question, only asked for a phone number