Performance Honda

Disappointed that the sales manager really did not want to drop the price into the range I thought was appropriate. (He only would drop it a couple hundred dollars, even after I presented research as to why my price was reasonable). Ironically, now a couple weeks later, the dealership’s ASKING price on CarGuru is LOWER than my original offer. (I’d buy it now, but I bought elsewhere in the meantime.

The dealership is 2 and a half hours away from my house. So I discussed it with them over email and we came to a agreement in price. I went as far as having my bank run my credit and them to only get a hold of me the day before I was to come and say the car needed a motor. They have had the car for over a month by carfax and just now found out it needed a motor. Even though we came upon a agreement with price, they just tell me it's either going to whole sell or another motor and raise the price. I was basically told by my sales person sorry about your luck.

I bought tis 2021 Chevrolet yesterday.

The dealership is kinda good Salesman Sal Tedesco is a great guy if you are looking for a car you should ask for Him..10+ stars to him The manager sucks but won’t talk about that one but overall dealership is great without the manager

Kevin and Zac did an amazing job! They definitely went above and beyond for me. It was Hassel free and went so smoothly. They were very knowledgeable and on point and seemed like they were always 2 steps ahead of me. I never once had to wonder what was going on. They were usually waiting on me. I just couldn't be more satisfied. Definitely the best car buying experience I've ever had period so thank you Kevin and Zac you guys rock!!

I ended up buying the vehicle I contacted them about on Cargurus. Overall I love the truck, we had a hiccup and Performance Honda went out of their way to correct the hiccup. I highly recommend this dealership, their sales staff is friendly and they stand behind their products.

Although I did not purchase the vehicle I first inquired about... they did contact me and I did purchase a vehicle with them.

This Dealer was prompt and attentive.

Great

Shawn was wonderful and ensured the car was clean and ready for us to go. It was the first time in 10 years my mom and I dealt with someone different and she enjoyed the entire experience. Dalton and the finance guys were top notch, they found me the absolute best financing possible and have answered every question we had quickly and fully. Highly recommend working with Performance Honda on Route 4.

Excellent customer service!!

Provided the information request about the car in a very timely manner.

Dealership responded very quickly N giving me the information I needed

they kept me informed by emails, very professional

Had an amazing experience and I was out very quickly.

Prompt response and regular, but professional and zero-pressure follow ups.

Salesperson was helpful.

The receptionist at the front desk was kind and courteous. The car was ready to test drive, clean and looked great. Arron Brown and John the finance agent was awesome, answered every question help when needed and put me in my luxury dream car, thanks performance Honda of Fairfield, job well done.

They promptly responded to my inquiry and followed up to see if I was still interested. This particular vehicle didn’t have a feature I was looking for, and I was able to find one elsewhere

Great Experience!

Scheduled a test drive and drove over an hour to drive the car just to find out the the car was not drivable. We rescheduled our test drive for the next day when we were told it would be fixed. I received a text in the morning saying someone purchased the car without anything being fixed. The salesman barely spoke to us and we even had to look for him for over 20 minutes after we tried to test drive the car. This was by far the worst experience I have ever had at a car dealership

Dealer was quick to respond at first. Staff was friendly and knowledgeable. Three things lowered my rating. First, dealer was unwilling to negotiate price at all. Second, when I had to go back to finalize my purchase the next day staff was not as quick to respond and would not answer phones. Last, two days after buying this vehicle the battery completely died. While I understand these things happen I was told they throughly inspect all of their vehicles. The inspection could not have been that thorough if the battery needed to be replaced a couple days after purchase. They also do no offer even a limited warranty with their vehicles, it must be purchased. Overall buying experience was not horrible, buy probably will not buy from here again.

fast reply

Responded with additional info as requested

Great

Dude looked stoned and couldn’t find keys to other vehicles I was interested in purchasing. Also both cars I test drove were dirty like if my kid had just eaten a happy meal throughout the car. I’m not sure what fellas name was but he had long hair.

very good communication.

Very informal email responses. Told me they had certain vehicles through emails, when we showed up salesperson said they didn’t have any.

Quick sale, fair price but finance folks unresponsive. Hard to reach people or get a call back. Matt Lockwood, manager is responsive and thorough.

Straightforward deal...Jennifer and the team were very warm, professional, and accommodating throughout the process. I would definitely recommend this dealership!

Good!

Best dealership you ever want to talk to and deal with I missed out on this car but the salesman (Conrad) was so damn nice and respectfully straight forward. I really want to buy a car here.

Great Dealership

Really appreciated the salesman, although sadly cannot find his business card. The Ford F-150 was a good deal, but turned out not to be what we were looking for after all. Not his fault , just decided on a Ford Ranger instead at another dealership. Performance Honda is top notch though in my book.

Good professional response.

My guy Antonio is very professional knows how to get the job done. Its only been a month, but so far so good.

Quick response

Made appointment to see this vehicle. We drove over an hour only to be told someone else was interested. Later that day, received a call it didn’t sell. We had already purchased a vehicle from another dealership. Salesman was nice though and apologized.

Very accommodating

Good experience

Sales was good however car was bad. Dealer stated it went thru inspection had no issues but went to test drive and there was definitely an issue. ask them to look into it and get back to me. They called back to see what I thought and didn’t put it in the shop to see what was wrong and then sold it a day later

First, CarGurus is GREAT! I am a first time user. Second, I purchased this 2019 Honda CR-V EX AWD from Performance Honda. The sales personnel reached out to me within an hour of me notifying them of my interest. They were great to work with; nearly everything was done over the phone. The car is everything they mentioned in the advertisement; the car is very much new condition, despite being 2 years old. They are very competitive on the pricing of their used inventory when you compare with others vendors in Ohio and surrounding states. I would highly recommend them for your next Honda purchase.

Very prompt response and very helpful.

This was my first car using CarGurus to contact the dealership. The sales department was very helpful and answered all my questions. The financing was done over the phone through text and pictures. I was sent videos to know more about the car I was buying.. Very smooth purchasing process. I love the car! So glad it worked out

Contact quickly

Very helpful and friendly

Always let me know how late they were open so I could test drive the CR-V

LOVE IT!!! TOOK IT HOME!! Performance Honda was excellent gave me the car fax even took care of me top notch!!! Also worked with my bad credit due to the lovely corona virus....low monthly payments...Thanks Ethan!! The only thing that sucks is ALL the paperwork time!!! But hands down well worth the wait!!!! Thanks for my awesome ride....couldnt be happier!!!!

Good dealership to work with, Pretty firm price on their cars but great sales staff and made the purchase process fast and simple. Would buy from again if the price was right. Thank you

Quick contact back and out of their way to make sure I got info I requested!

Great response

Great follow up. Sales were great. Finance manager pushed the extra warranty stuff a little too aggressively. Other than that, it was a great experience.

I went in and the dealership was very helpful my sales person Amy was a great help it was the best experience i had buying a car. I got the right car for me. I recommend this dealer to anyone.

Very respectful and understanding of my needs at this time.

Great

Didn’t buy this vehicle — but bought another. Kelsey was our salesperson and she was amazing and helpful!

I Didn’t buy my car there but they were friendly.

Very good reception from John and manager

good

I ended up purchasing this car from Performance Honda after extensive research and online shopping. This dealership is over 2 hours from my home. I test drove similar cars nearer to home but could not find quite what I wanted without traveling further. Because of the distance I negotiated the price mostly by text and did not see the car until we went to pick it up. Performance had the car ready. There were no surprises once we got there. In part that was because we made sure we had all the information from them before we went. I am very happy with the car we got and with Performance Honda of Fairfield. I would consider buying a car there again if I can't find what I need closer to home.

Great vehicle description and photos... I bought this vehicle sight unseen.. If it is what they say it is I expect to be totally satisfied... Stay tuned.. Wish me luck!!! Sales persons and entire staff were cooperative in allowing me to send funds for full payment, however; still need to make trip to fill out paperwork.

Responded promptly!

Responded within 20 minutes. If you're interested in buying a Toyota come see Mike Matthews. He bent over backwards to make sure we were happy with our Tacoma.

Highlt recommend. Flawless transaction. Drove 3 hours to get my new Accord. Kelsey was my sales person. In and out within one hour. Thanx Kelsey and Performance Honda!

Good response time

very timely, helpful, priced in the neighbourhood for that car. thank you!!!

Contacted immediately for test drive

My experience at Honda Performance was awesome. The staff was friendly, quick to help, and went over and beyond for me. Everyone made sure I received the best deal for me. My car was clean and exactly what was shown and said about my car. I would highly recommend this dealership.

Great car experience bought a used car here the salesman was not pushy even through it wasn't a Honda the car was clean and ready to be test drive it was worth the 2hr drive. I highly recommend performance Honda

Good experience, quality helpful people. Would not hesitate purchasing an automobile from them.

Performance honda was great, had an appointment scheduled and the salesman was a little late but made up for it by being very nice and helpful while also being honest and blunt.

Excellent discussion

Worst dealer in service in the world I would never do business with you guys in my life you’re Shane was horrible Try to give me 25% interest when I was at below 5% real nice

Very good follow up of my bussines

It was very easy and the sales person was very helpful and answered all my questions. Even when I asked the same questions.

Great very informative they contacted me a lot

The professional sales team at Performance Honda were excellent. Our sales lady,Marissa,was patient and accommodating. Good management team also. A good car buying experience.

Great experience, but ended up getting an older, cheaper model somewhere else.

Great price, genuine, helpful staff.

Very quick communication

could not get there to view the auto. very nice people.

By far the most pleasant car shopping experience! No "sales pitch" and no haselling. The people- oriented salesman was helpful lining up three vehicles similar to what I was searching for. I was able to choose exactly what I wanted at a fair price. Financing was made available on the spot with great terms. Performance Honda will truly "put a smile on your face"!

Marissa was awesome!

Good

Conrad Barnes helped me get my car. I love it. Customer service all the way around was great. Thanks Performance Honda.

This car was never on their list as per their sales person. Not sure why it is still on cargurus. I called the dealer twice and both times the sales person couldn't locate it in their inventory and I was rold that is not one of our cars.

They returned my call very promptly and was very helpful. I did buy the vehicle and love it

Contacted and followed up

Ryan was very helpful and I enjoyed working with him.

Actually bought a Civic Sport Hatchback instead of the Fit. I love it. I drove several models including the Fit but decided it was too small. Jackie found other manual transmission ( my preference) models to show me and I walked away with a car. The fianance office was quick and painless. I left very happy!

We informed the dealer we were coming to look at the car. When we arrived, we were shown several others, although we saw this car in the lot. When we finally had enough of looking at other cars, and asked - for the third or fourth time - to see this one, we were told it was sold the day before. We understand dealers can't "hold" cars for people, but we would have appreciated the honest answer right away ... better yet, before we drove all the way there. It was still on their website the day after we visited the lot ... they should remove the cars as soon as they're sold.

Being a cash customer, I thought that the process would be quick and easy.....it was easy but definitely not quick. Otherwise I did enjoy my experience and they were very helpful.

Dealer answered my questions, but ended up buying from another dealer.

Website was more positive than our site visit. Seemed like we could do a deal with a car & payment we had in mind. Payment was $239 for 14k and when we rolled in my upside down car loan, jump to $399. Added a hundred and sixty dollars for just adding over 2.4K to the note. Would not recommend using them.

Great salesmen!!!

They were very helpful and offered different solutions for my concerns.

Very nice and professional

The dealer did respond to me and was very knowledgeable about the vehicle. I just haven’t had much time to speak to anyone about the vehicle

Dealer responded promptly to my request. I didn't need any additional info because I bought vehicle elsewhere.

The team was a pleasure to do business with. No pressure and fair prices.

They were very nice

Quick response and follow up. Very busy dealership but that’s not necessarily a negative.

Contacted me quickly and was very helpful, and not pushy into buying anything. Will definitely recommend performance Honda to many people. My husband ended up going down and buying the car we found and surprising me with is. The dealer he worked with was Brandon, we went back the next day and Brandon came out, introduced himself to me and said how excited he was for us and was just all around a nice guy. Love performance Honda and the treatment we got :)

Bought the Jag. Very honest salesman. That's unusual. Good folks to deal with. Drove 400 miles to get car.

All sales people very nice, but there seemed to be no negotiating on price. I need to move on to a dealership that wants my business.

Prompt and helpful emails.

They responded in a timely manner and answered all my questions

Excellent follow up

I have never bought a vehicle from a dealership I have always bought from an individual and they were great people there they wasn’t pushy and we had drove four hours to get there they offered us something to eat and something to drink they were really polite and nice to work with and I love My MDX

Bought the vehicle. Overall very good experience.

Onsite experience was good. Vehicle sold the day before we were planning to purchase. When notified there was not any recommendations about similar vehicles which one would think would be a common practice from a sales person.

did follow up

quick communication. will definitely shop here again when i'm in the market!

Very pleasant experience, bought auto from dealership.

The sales person who assisted was friendly, professional and answered my many, many questions. He was well prepared for our scheduled appointment. We are very pleased with the purchase, which we found on CarGurus. We were provided a Carfax report and a list of maintenance repairs made on the vehicle. I would highly recommend Performance Honda.

Good

Salesman was pretty much full of it. Car had sticker price of 12500. We offered 11500 cash and tries telling me they paid more than that. I know better they took it on trade and didn't buy it cash. The price they had was 1000 over Kelley blue book and tried telling me they had it priced under KBB. So I showed him the KBB on it and he didn't have a comment at that point. Called me 6 times trying to get me to pay over KBB. Car was nice and I liked it, but sales team is shady.

The experience was ok but didn't feel like they valued my business at all. I contacted online guy who was amazing. I ended up driving to dealership to see car and get even more details. When we got there my husband and I looked at car tried to find someone to help us with buying this car. I found 2 sales people talking and neither had time to show me the car. So we left and bought brand new Challenger TA 392 instead of used from another dealership who was willing to take time and help us.

Initially good. Knowing I was very interested in the car, they sold it an hour after I left the showroom without contacting me.

Brett Butler (sales person from performance Honda) was very responsive and helpful throughout the process. Although I did not buy the car from Performance Honda, I am sure it would have been a pretty smooth process based on my interaction with Brett.

Good

Very nice people. Not willing to deal as much as I would have liked but still not a bad deal.

Good experience

Very Good

Worked with Brett Butler. Professional and very friendly. Had a great test drive and wonderful experience. I would highly recommend Brett to work with. He is sincere and helpful and listens and responds to any questions/concerns you have. He is not a high pressure sales guy which I liked. Brett had the car ready for us when we arrived since I had told him we were coming. If buying a car, just remember that it takes some time so expect to be there 3-4 hours. Nice touch that they have popcorn, water, coffee for you while you wait and nice lounge area. Only area that I questioned was the trade in value for my old Sienna. I think they undervalued that. So we opted not to take the trade in. They did go up in price after we said no but still wasn't good enough. Also, they will try to sell extended warranties. We initially said no on that as well (price was too high). They did come down quite a bit on the extended warranty. My husband did not want to purchase but I felt better knowing the car was covered up to 10 years/100,000 miles. Over the lifetime of the car, I think it was worth it. So just remember that the trade in and purchasing an extended warranty is negotiable or you don't have to do either of those at all.

I have bought or leased four vehicles of the years. Great sales people and fantastic service department (Brian Flick). Won't go anywhere else.

Great ...open on Sunday

Prompt response. Quick answer.

They were very responsive through email and did not employ high-pressure sales tactics.

very nice, professional and gave me all the info I was in search of related to the vehicle in question.

Great communication

Great

I received several calls and emails from this dealer over phone. By the time I was contacted by this dealership, I had found another car. So I purchased the SUV from another dealer, because it had more options.

Response was quick, but I decided this wasn't for me just in talking to them.

I did not follow up

sent email requesting lowest price. never received a price just an email containing useful info.

Timely response. Open dialogue. Great prices

Brett was awesome. Super helpful. Low pressure.

Tammy was a terrific sales woman. I came in on a Tuesday to look at a vehicle. Tammy kept in contact with me all week and we made a deal on Saturday and I walked away very happy with both my vehicle and the staff.

it was cool

Super quick reply, very friendly and helpful staff, I was greated at the door and offered a drink, the staff was informative but not pushy, I walked in and bought my car the same day I test drove it.

Their response to our request was very timely.

Dealer responded very fast via phone and email. They are very knowledgeable about their vehicles and are willing to help you. I have not purchased a new vehicle yet, but I would strongly consider checking Performance Honda if you are looking for a new vehicle.

Sean was great! I sent my wife to pickup the car and they took great care of her.

Quick response

Quick response and several communications. Didn't buy a car from them due to still looking.

Vehicle was sold but is searching for another

Bought a car from them and really appreciate working with them.

The car I was interested in sold before I had the chance to drive it but communication was very good

They are great. And make every effort to accomadate you!

Excellent Staff, Answered all my questions and made my purchase super swift and easy.

Follow up and Sales people were excellent. Know their product, courteous, and very helpful.

Car had a lower price listed on the web page than the actual price when I called. "BAIT & SWITCH? " When I arrived at the dealership, the sales person did not have the vehicle with the options I wanted so he tried to sell me a vehicle that didn't have those options. I ended up at another dealership who by the way was more than happy to earn my $50K by special ordering the EXACT vehicle I wanted. #Sales lesson 101 the customer is always right!!!

couldn't make a deal salesman was nice enough

More than what I wanted to pay...

Very Good

Quick response, However I couldn't test drive the car due to the weather.

Dealer increased original price by $3000.00!!

sends to many emails

Great doing business with!