Perfect Auto Collection

They called me promptly. unfortunately this car was out of BMW Warranty and that's why I did not go fir ut. Looking for 2021 M5 factory warranty. Thankbyou.

Very accommodating, patient, responsive, no pressure sales and helpful. Would refer him and the staff to family and friends

Michael was of great help answering my questions and assisting all along the purchase process. He was especially helpful considering I was purchasing my car online without having physically seen it. I normally would never consider an online purchase without a test drive and visual inspection but the reviews of their company and Micahel's professionalism set my mind at ease.

Brandon was very helpful and did a great job of explaining each vehicle we looked at! Unfortunately the vehicle I was interested in was sold before I got there!!

They were fast with a response,although after talking to one sales person,I had multiple other sales people contact me about any questions I might have.

They've been fantastic. They responded to every question and concern I had. Certainly gonna do business with them. Been on hold a few days because of unexpected emergency. They continued to reach out to me which was great.

Great experience with responsive and positive sales representative. Decided to purchase a different car.

Good

Responsive to my questions. I was nervous about an online purchase and they made it an easy experience. Received the automobile promptly after purchase.

Pleasant experience very helpful always responsive in a timely manner. Would recommend for future buyers.

Michael and his group were very gracious and accommodating. Highly recommended and look forward to possibly purchasing my next vehicle at Perfect Auto Collection.

This was more like a 10 star experience. From star to finish

They were thorough with their follow up.

My experience with Aram and Mike was nothing short of flawless and smoothest transaction. They got me a good deal on my trade in, the new ride was exactly as described, in VERY GOOD CONDITION!! I highly recommend buying your vehicle from this dealership. Make sure you see Aram and Mike for your vehicle needs.

Quick response! Great experience

They got the excellent cars

Todd was Fast responding !!! Very strait forward and easy to negotiate with!!! Great experience

They told me the car was available. Then tried to do a video chat to see the car since I was buying out of state. We video chatted only for them to tell me the car was being detailed. Next day, no contact. Then the third day I called and asked to see the car. They called back saying the windshield was being repaired and the car was “kinda sold” but they would check. They strung me along for several days until I ceased contact and went with another dealer.

Did virtual meeting. Very responsive and open.

Perfect Auto Collection is Perfect! My experience with P.A.C exceeded my expectations. I would recommend P.A.C to others and will seek them for my future auto purchases. Riley, Ron and Travis are professional, courteous and understand what it takes to meet the needs of their customers. They kept in contact with me throughout the entire purchasing process to ensure I received superb service. I live over 600 miles away and we were able to complete everything in a reasonable amount of time considering the vehicle I purchased was being shipped to me. I was able to use FaceTime to get a real-time real view of the vehicle and virtual test drive. The Car Fax report and listed vehicle I purchased was accurate. Having a clear understanding of the car buy process, having your finances and paper work in order will lessen any hiccups or negative experiences. Patience and constantly communicating effectively will aid in closing your deal. Thank you P.A.C and Car Gurus for making the connection.

Very responsive

Was going to trade in my car for this m3 , dealer said my car was too modified to do a trade in.

Good

Talked about how perfect the car was, until it was time to wire money then they wanted to disclose issues, and wouldn’t negotiate based on issues. All the conversations seemed very scammy as I asked for specific details and everything was “the absolute best, perfect, never seen better, etc” even tho the spec sheet said otherwise. Also has been running the car without o2 sensors and no cats and claims it won’t harm anything. Wouldn’t recommend.

I emailed and talked to Dave about the car. I am Ina different state but if course, this was a hard to find car. Dave assured me they sell cars out of state often and that they could make it painless. Dalton sent me DocuSign paperwork and talked to me about warranty offerings. We signed and moved forward. Unfortunately, we couldn't get the car shipped fast enough to make a Mother's Day surprise in time. Even still, it was smooth. I had to follow up a few times on the few transport but I got a call from one of the ownership team and gave feedback on my experience. They actually listened to improve future transport to our of state buyers. Thank you Ilona. I will certainly be staying on their mailing list for future cars, based on my experience.

Answered my questions in a timely manor.

Terrible dealership when it comes to returning calls they place no priority on returning calls and emails Dalton is very unprofessional, this dealership sells high end cars but have very low customer service skills. Need major improvement terrible experience with this dealer

Very responsive, helpful and professional

Contacted me immediately; spoke verbally via phone; provided contact information; understood what I wanted and is awaiting my arrival

yes very knowledgeable and helpful

Great

I was very dealership-wary and had a very good experience. Ron and Dalton both worked patiently with me (and I mean patient) and I would recommend this business to anyone. Prompt communication via email and phone, and I then drove from PA to look at the car I wanted. Friendly, helpful, no-pressure experience on- site, with helpful, courteous input (during an additional requested test drive) from the service manager when I had a detailed question about the car. I am relieved and grateful for such a positive experience and outcome, and very happy with the car. Thank you!

Of course This dealer was really good at getting back to me..but unfortunately the car was $15,000 above Kelly blue book value. And actually 16,000 above Cargus's evaluation

Prompt communication but wanted to consign my car instead of trade.

I received a standard email from the dealer. I did not get my questions answered. I expected a sales person to at least reply to me, poor customer service.

They were great. The prices are inflated as they are in other dealers nationwide during this period on nonsense in this country.

Great follow up.

Wish the vehicle was available the next day. Dealer was professional and attentive. Thank you.

The dealer was very accommodating. Ameer was a very good salesman, and I respected him for what he was able to accomplish. Dalton was very good as well and listened to my concerns regarding the purchase of this vehicle, and I am glad to say we reached a good result, which including me purchasing the vehicle. Alex, the finance manager was awesome. He did his job well and is a true patriot who served this country in helping to preserve our freedoms. He is a true asset of this automobile dealer.

Jon responded very quickly to my inquiry. He was able to answer my questions and prepared for the next steps. Still in the process - update coming.

This place is amazing and the salesman are extraordinarily helpful I look forward to doing business with them soon

By far the worst customer service experience of my life. Had an appointment scheduled for 2 days, drove 2 hours to buy a vehicle. Was told the vehicle would be out front waiting and we should ask for Kyle. When we arrived the vehicle was gone and we were told someone was test driving it but they weren’t interested in buying it. They returned with the vehicle, stood there talking to the salesman. After some time we were told to give him 2 minutes, 30 minutes later still nobody has had the decency to give us an update, and the salesman Kyle had the other customer inside. At this point we are 45 minutes past our appointment time. I walk to the desk and am told the guy at the desk was the manager. I explain my frustration, driving 2 hours, being told the car would be right back, being told “give me 2 minutes” and still nobody can give me an update. He says unfortunately it’s a first come first serve business. I understand, but if someone has an appointment have the decency to call

Cool

So kind, an ready to work with me. I'm new to the online buying, an I paid the price for not moving forward I believe. But it was not for lack of great service.

Dennis and the rest of the staff there were friendly and courteous. I would recommend them to anyone. First class all the way.

I waited too long for car and it sold. They contacted me several times. Quality group

Great experience there, specially by Stella and Azeem

Drove 60 miles to dealer with trade in Porsche. Based on appt they made. And appt was confirmed by dealership 1 hour before we left. Intent was to purchase. After reviewing car and ready to test drive vehicle we were told a deposit had been placed on vehicle the night before but they didn’t know until that minute.

Very responsive

Easy to deal with. Pleasant staff.

We did not make a deal but the Team was very helpful and I am sure I will buy a car from them soon ..

I love the car. The dealership did contact me but they don’t seem to budge on the price. I hope they sell and get what there asking!

I’m from out of state and was looking to buy a certain vehicle remotely. Response to my initial inquiry was great. Both Ron and Dennis responded immediately with great information on the vehicle I was interested in ... then it was just Dennis that I communicated with. He was very nice however my 3 rating is due to him not being up front with me regarding the sale of the vehicle I was interested in buying. The vehicle had sold and he didn’t tell me right away and strung me along a day or two trying to interest me in a different kind of vehicle. He ended up telling me when I said I wanted to buy the car I inquired on. I get Dennis was trying to make a sale, but him not being up front about the status of the vehicle I wanted to buy was not appreciated and that lost my trust. I ended up going to a different dealership with the vehicle I wanted and bought the vehicle remotely.

Ron an his team took very good care of me ! I couldnt be happier with there service, wish it was always this easy ! Thanks again Ron !

It was great

Amazing dealership! Amazing sales professionals. Amazing selection of cars! The first time ever of me buying a car that the transparency was there! I will buy more cars in the future with them!

Annoying, annoying, annoying! Received 10 or more texts from different people and numerous phone calls from the dealership! The car I called about was sold but they are relentless! The man I spoke with when I called was very nice. It’s his coworkers that became annoying!

Found a car we really liked on Cargurus and called them. They said car was in detailing and they would call us the next day at 10 am for a virtual showing. At 10 am we waited by the phone for a call. By 1045 we got annoyed and called them. They said “the car sold last night”. Really aggravating and inconsiderate

Very professional and efficient! They are very easy to work with.

We drove five hours to do business with Perfect Auto Collection- The buying process was smooth as can be and Corey was awesome to work with. We have told friends and family about Perfect Auto Collection and it is definitely another road trip we will take to buy another car in the future.

They were polite, helpful and understanding to my needs.

Called me back & kept in touch throughout the whole ordeal.

Great communication from sales representative Corey & finance team

Nice follow up and helpfulness

Dealing with Perfect Auto Collection was the worst car buying experience we have ever had. We considered backing out of the purchase and still wish we did. They caused us so much stress. There were so many delays and excuses, it was ridiculous! And, we caught them in a couple lies because of the delays. We highly recommend to NOT buy a vehicle online! We would NOT recommend them at all!

We picked it up last night they r the best we drove 2 hours to pick it up they stayed open later so we can get it and it was all clean and a full of gas o would definitely buy a other car from them

Great experience. Purchased vehicle.

Nice fast response!!

Great experience with the dealer and all the personnel!

Great people were not pushy answered all.my questions

Great experience.

They were absolutely wonderful! I would go back there in a heartbeat!

The salesman contacted me immediately, was very kind and friendly, hopeful and helpful and wanted to speak to me personally about my vehicle search. Good place to do business with during this time.

Everyone was nice at Perfect Auto and I would recommend them to anyone

Everything was good only the prise not good

Great experience! Nice people! Great service! Work with you!

Great experience, performed a 'virtual' test drive for us since we weren't able to travel to the dealership. Straight forward, no games, practical approach, really enjoyed it. Had our car delivered, and even the delivery driver said he's impressed with this dealership and the people there!

Was well pleased with the whole experience.Treated well by everyone there.would buy from them again.

Car was completely scratched all over. Looked like someone took some rocks and put them in a bag then tried to polish the car with it. It had 2 accidents, one reported, the other was not. Transmission was buckling when put into gear. The car would also jerk when downshifting. The back left panel was sticking out and wasn’t aligned properly. The front right fender was also misaligned, probably from the second accident. Overall, I don’t believe the car was worth what they were asking for. After pointing all of this out to show that the price was unreasonable, the salesman became obviously annoyed and made me feel very uncomfortable. Plus, the salesman wouldn’t even negotiate on the price. He made it seem like a “take it or leave it” deal. It was a huge disappointment after driving 2 hours away to come look at the car. If it had only been the scratches, I would agree that the asking price was reasonable, but there was a lot of other things that was wrong with it.

Dealership followed up on inquiries and was upfront and honest about pricing. Elected not to purchase a vehicle from this dealer, but would consider them in the future.

Good friendly experience

acted very sketchy while we there there and failed to mention there was an accident. When I started asking questions they ghosted.

Front entrance To the dealership was a little confusing - under construction- but Ron was kind and helpful. Hand sanitizer available. Didn’t purchase vehicle because inside walls were very banged up, but was a pleasant experience.

Very pleasurable experience with Perfect Auto and our salesman Ron Perie. It's a no pressure dealership with a beautiful collection of super clean vehicles in an indoor facility. I will definitely go back to them in the future as well as recommend them to everyone.

Got back to me in a reasonable of time

Provided videos and pics, just waiting to see if they are available to provide info on Mods that previous owners had installed and by whom and what affect if any they had on any part of vehicles operation.

Dealer was very responsive and continue to follow up as needed.

Contacted me and were very professional

Very helpful , got back to me a number of times

Responded fast to my inquiry. Car was as stated. Upgraded my floor mats! Employees were very nice.

Very nice dealership and awesome sales service. Unfortunately I didn't buy the car I was looking at but I will definitely stop here before going anywhere else to buy.

fast, friendly response, I still haven't purchased a car yet but will soon

You will visit a collection of used luxury cars that are well prepared and protected by indoor showroom. Sales person was very helpful. Car priced right and good offer for trade. Car fax for every car is available. Owner helped orient me to the vehicle. Extended warranty options offered. Very good experience

Great communication, although i bought elsewhere , this wasnt the exact car i was looking for

Experience was excellent .

Ron ,Stephanie and Jordan all were very helpful on my visit to see the Lexus hybrid that was advertised. Very nice indoor showroom, very nice cars.

Called about a vehicle I was looking for that they had ,talked to Ron we agreed on a price , he sent me all paperwork & he delivered the car 2 hrs away. Really satisfied

Great dealer has fantastic cars

Contacted through email and they responded back in an hr! They had received a deposit on car i was interested in bummer but good experience