Passport Toyota

Didn’t purchase vehicle but very response dealer!

Great customer service specially Margie Himmelstein, Sales and Leasing Consultant and manger mr. Michael Dahn. Very helpful. Thanks

They were extremely friendly and helpful

My experience from start to end was exceptional. I’ve purchased over 15 cars at various dealers across the country and I must say, this one was the most transparent and quickest. Kudos to Brandon S. and Chris M!!

Very helpful

Excellent customer service, sales staff was very knowledgeable and professional, great team.

The same person contacted me both through text and email, but gave different stories about the availability of the vehicle. Motivated buyer, but slow to give full price details and payment options. Overall experience disappointing.

I wrote the negative review on Sept. 29, 2021; that review was not intended for this dealer. This dealer was completely pleasant! No complaints! I’m not seeing how I can remove the review; hopefully this balances it out. My sincere apologies!

I asked about 1 car and I've been getting multiple emails and phone calls from the dealer for weeks straight asking me about the car. I talked to them and told them I would come in on my own time to see it, but they still spam the h#ll out me. Is blasting me with emails and phone calls supposed to make me want to buy from them or is the spam fulfilling some other need they have?

Called me, had a normal chat about the car, they were unwilling to move on price, then told me that other dealers put fees and they don’t - same garbage I get from most dealers, not bad just the usual car dealer stuff…

If your someone that likes to get a good deal on a new car & don't want to put your self in negative equity & get ripped off paying over MSRP. I recommend you shop elsewhere. This dealership would not honor military discount & have added additional mark ups on the car with hidden fees. That will put a Sedan double over msrp and will put you in such a deep hole that you will be in negative. They refused to show me the dealer Invoice price at the dealership & were not transparent at all about the hidden fees. That they added.

The same person (Kerri) contacted me both through text and email, but gave differing stories about the availability of the vehicle in question. She was not responsive and not helpful.

Love it

Wonderful experience

i love it frendly

Was very quick and helpful in answering my questions.

I had made an appointment to look at a specific car and drove two hours to get there. The car was sold the day before.. it would’ve been nice to receive an email saying the car was sold before wasting my day.

Efficient, courteous, cost effective, a truly enjoyable experience.

brought the car

I had asked the dealer if they are willing to negotiate on the price if the car before I even come to the dealership and they deliberately said no which save me a trip but I don’t know how they want to make clients or sell cars when they don’t even want to work in the price it’s a buyers market right now I know but if I’m spending my money I should have some time if room to work on the price and I was told by a relative that if no other dealership will work with you they will but I guess I proved my relative wrong.

Very helpful

Pretty Good!

They quoted one price and then changed the price, at the end of the sale.they didn't accept the true care value employee discount. That's where i found the care at..

Rick was amazing

Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to have my mechanic do an inspection after I bought the vehicle just to double check the battery, brakes, tires, etc. This car came with three different tires! Not only is that generally a bad rule for AWD vehicles, my mechanic mentioned the back tires measured 11/32 whereas the front tires measured 5/32 and 6/32 respectively. Having tire tread differences like this on an AWD vehicle can cause major issues. Third party pre-purchase inspections are cheap. Usually ~$75. I would highly recommend getting a pre-purchase inspection before buying any used vehicle from this dealer. One last point. I called the dealer twice and left a voicemail with both my sales representative and the finance person I dealt with hoping to rectify this issue. I have received no phone calls back.

Quick response very helpful

Will test drive the car this week; quick follow-up to inquiry.

Promptly responded to my inquiry. The car was sold.

Sales person knew nothing about Infiniti. She walked over to Infiniti dealer to get car but had to get co-worker to talk about car. Not helpful. No sale!

Good experience

The salesman was great but the person he went to for approval of the deal would not budge on the price. First, I was looking at a used toyota Camry but decided to go with a brand new 2019 camry. The approval guy would not match the offer I had from another dealer. He instead tried to tell me that the other dealer was just saying anything to get me to come out there. Not true. They gave me the car at the quoted price and the interest rate that passport was offering. I was able to get rebates that were never mentioned at Passport either.

good job done by momar

Good dealer, great service nominal prices.

Good

My experience with passport was amazing and they made sure my experience with them was amazing. It was worth the two hour trip. If I had to buy another truck it would be them.

No complain everything good friendly personnel

I could not have asked for a more pleasant experience. Everyone was very friendly, helpful and honest. Passport is a genuine and customer oriented dealership.

It was great and the salesman Rick was the best!

awesome very helpful

Response was prompt

Dealer was very courteous, patient and respectful.

Salesperson returned my call and also additional follow-up calls and did so in a timely manner.

Great price for the truck and i really wanted it. But it wasn't a 4x4, but seems like nice folks tho.

I recently went to this dealership to look at the car. They wouldn't move on the price and they marked it up 1k I saw the price one day next day 1k higher. Second time I went to this dealership both time's a complete waste of time wouldn't recommend them to anyone.

Purchased car

Friendly people, honest pricing. Bought the Van in two visits

Inexperienced salesman. Called an hour ahead of being there so the truck I called about would be up front and waiting for me but when I showed up it wasn't and then the sales guy took 20+ minutes to locate the truck.. Brought my DD-214 to see if they offered a Veteran discount. They do it was $250.00 but what killed it was the (DOC) FEE of $351.00 and then the (DM) fee of another $300.00. The Sal's guy not the financial manager knew what those charges were... So needless to say they didn't want to work with me so I walked out. Over all poor dealership in my opinion..

Syd was straight forward and honest. He had the car ready for us to test drive before we got there. The whole process was easy breezy. Kingsley was really cool! It was like hanging out with a family member! Only difference is instead of taking a dinner plate home.... We took home our car! Good times for sure!

Very responsive

I called. The dealer said the car would be available, and we scheduled a time to see the car on a Saturday morning. Late in the day the preceding Friday, I got a notification that the car was now NOT available, and at a different dealership, essentially canceling my visit to the dealership. Therefore, the car wasn't available for me to see. They notified me the following Tuesday when it was available, but I had already made a decision on another vehicle. This is all I can say about the dealership, since I did not visit.

Great experience with this dealership.

Passport Toyota contacted me promptly and were most helpful throughout the whole sales process. No sales pressure here. They listened and worked with me for the best sales outcome.

It took them a week to respond to me after I had a question about the vehicle.

My overall total experience with Passport Toyota was great. The managers there are awesome, they were willing and able to satisfy the customer, whatever it took.

Very friendly and cooperative.

They've been very engaging & involved in the whole process.

Priced too high. But people where nice.

When i went to test drive this car it would not start at the time. Was a complete waste of time.

Dealer contact me several times through email (quickly) and once I asked if the price was negotiable never heard back.

called right away

They were late contacting me.

the price was $18500 but was sold for $20000 the day I was to see it.

Excellent overall experience bought car from them.

The dealer was straight forward and professional. The car was as advertised!

phenomenal staff, friendly atmosphere and no pricing games

Got a great deal.

Car was sold.

Great communication-vehicle sold before I could test drive.

Genuinely nice, helpful, knowledgeable staff. No heavy pressure. No gimmicks. Really nice experience. Bought a 2010 Camry for a fair price. Will definitely go back there for any future car purchases.

Responded very quickly and were very helpful.