Passport Mazda

Dealer was great to work with. Responsive, willing to deal within reason, and went above and beyond customer service-wise, even repairing some paint blemishes at our request for free.

Paul was very responsive and helpful. Didn’t end up buying the car but they were communicative and good to deal with.

Very mature and helpful.

The follow up was great, unfortunately due to my bad health I had to cancel my appointment.

Very transparent and easy to work with.

After speaking at length with a sales rep and making an appointment to see the vehicle the next day. I called and texted to confirm the appointment and 6-8 hrs later I finally received a return text not a call but a text saying “the vehicle was not supposed to be retailed”. Why was it being advertised on the internet? This was after telling me that it was going through the dealerships reconditioning/detailing etc. The sales rep then texts me again as asked if I would be interested in another vehicle. Why would I purchase anything from you at this point? Your word is no good and if someone offered a better deal for the vehicle, don’t tell me it’s not going to be retailed any longer!! Bad business!!

Wonderful experience all around. The salesman Earl was very knowledgeable and quite helpful - even in the rain. Oh yeah, he and the manager Mohammad gave me a great deal on the CX-5. I feel great about the entire experience. If you need a Mazda, call Passport and ask for Earl.

Nice environment

fine didn. 't overload me with emails

Good contact, helpful staff

Dealer responded fast but vehicle was sold

Dealt with Carlos within the past couple days and he made it one of the smoothest transactions for a vehicle purchase possible. Had me in and out within a timely manner and was readily available at any and all times.

Wey welcoming dealership. Friendly yet professional. Great snacks:) I bought the car

Very Helpful.

Great experience, courteous and professional

Very attentive staff. Very patient with me and my son. The car was good but I ended up not buying it because of a different personal choice. Kenneth and Mohamed were very nice. Maybe in the future, I'll buy from them. Thank you guys, thank you Passport Mazda!

Great customer service and customer friendly. I did not feel pressured to purchase anything. Overall, I had a great experience and was happy to do business with them.

They responded quickly. However, they were flexible with their price.

Excellent!!

Responsive and helpful.

The dealer kept me informed

Passport Mazda is an exceptional dealership! They contacted me promptly and answered all my questions. Thank you Passport Mazda!!

Response was within a day. Did not immediately answer the question I asked but did the second day.

Beautiful vehicle, need salesman to contact me of availability.

Very helpful and very professional. Responded quickly to all my questions.

Very bad experience I have appointment to test drive and I was on the way I was running late because of traffic on the bay bridge they never call me to inform the someone was already buying the car not recommended this dealer

Very helpful and engaging.

Quick response

Great conversation

The staff was very professional. I didn’t waste any time from the time I decided to purchase till the time I signed the contract. I recommend this dealer

Trina at Infiniti sold me this car. She was great. We test drove the car. She was knowledgeable . And very helpful through the entire process. Even though I did not buy an Infiniti everyone was very helpful.

Great salesman, not pushy or pressuring. Quite helpful in wanting to meet my needs and desires. I eventually bought a different car from them and am quite pleased!

Replied quickly. I didn’t get further.

They were very accommodating and genuine..great experience..I'm very appreciative!!!

Contacted dealer, seemingly had some issues with the email. They were asking me if I got their email, which I never did, and they weren't getting some of my replies. So I text the number provided by the person who responded, and she leaves me on read! Guess this dealer just didn't want my money.

Great communication. Made me feel valued and important.

Nice people. Very responsive. Not pushy. Didn't buy the car I looked at but another one from then. Would buy from them again.

Bait and switch horrible service . I called to see if a car was available and it was five minutes later at the dealership the car isn’t available .

Very responsive and professional. We purchased car and it was a very smooth transaction. Great dealer!!

Everything about this dealership was awesome, they were nice and friendly. Mr Michael took time to explain everything we needed in detail. Had to return the car for MD state inspection and was given a different car to commute to work. It was a great experience and will recommend them to everyone I know. Good job guys.

Good service

Michael Gilbert was amazing. I'll probably come back to buy from him when the time comes..if I don't find a cheaper option.

Response from dealer is fast and the follow up potential customers. I didn't went for their car but appreciated their continuous follow up.

This dealer called me literally 5 minutes after I contacted them and an appointment was set up . Awesome communication !!!

Very communicative very quick responses

The Passport Mazda management was very timely in their follow up responses to our needs and made the whole Jeep Liberty purchase as smooth as they could - we appreciate their assistance in our vehicle purchase.

Actually a couple of salesmen responded and was very pleasant, truck ended up getting sold but it was a good experience.

Overall satisfying experience...however, very long wait for the 'one' available finance person.

The dealer responded promptly, answered all of my questions honestly, listened to all of my needs and worked out a great price for me on a great car. They even delivered the car to me and I live about an hour away. 2nd car I have purchased from Passport and I would definitely do it again

Vert professional staff

They reaponded with for information the next day without the usual dealer pressure tactics. Would deal with thwm again.

Very nice experience, went in, no bushing around, test drove it and purchased

The dealer contacted me and said the price which is lot higher than CarGurus listing price. When I asked for the clarification about this, they said the car is sold out. Still they didn't removed this listing, they are following this trick to lure the customers. Don't get in to the trap !

Our experience was pleasant and did not feel pressured. The salesman was very friendly and made us feel at home. Though we did not end up buying the vehicle, we would definitely go back to them if and when they have a vehicle of our liking.

they don't pick their calls or return their calls. or even call you to talk to you once you miss the their first call.

Gave vague discounts over the phone and never give specific information.. Only want you to walk in.. I requested a used specific model. They didn't even answer my question and suggested a new car with discounts on their already overpriced online pricing.

Quick response, helpful and curteous sales staff.

responsive and helpful

Wonderful and great experience with the employees! Also, great prices

Offered a great deal as they were attracting business to their new showroom. Test drive and buying process were very friendly. They offered a competitive "no haggle" price that they stood firm on.

1 email, no call, asked a specific question, no response, bought elsewhere, this was my 2nd choice, was going to travel, to see car, but after 5 days, no call and a generic email.

Good experience

Reached out initially but then stopped communication when I wasn't interested in leading options.

I clicked on the link to ask the dealer to contact me and within 30 minutes Blake, the Internet Sales Mgr. called me. We made arrangements for me to see the car I was interested in the following day. Blake told me a salesperson named Tonya would contact me to set up the meeting. I heard from Tonya via email and phone within an hour and we set up a meeting time. I told Tonya that the dealer was farther away from my office than I thought and I had to get back to work so I would need to move quickly when I got there. When I arrived at the dealer the next afternoon, Tonya had the car right out in front and ready to drive. We immediately jumped in the car and took it for a test drive. Tonya was knowledgeable about the car and its features so things were going well. On the way in the dealer I saw a new car that I liked a little better so I asked about it and I said I was ready to make a move on either car but if I preferred the new one, but only at a certain price. Those negotiations took 2 minutes as I made a fair offer and it was accepted. I made it clear I did not want the "hard sell" on those extended warranties, etc. because I needed to get back to work. Tonya definitely gave her co-workers a heads up on that as I went to the finance, wrote my check, signed some papers and the deal was done. Only one issue remained- I had no way of driving the car back home so Tonya talked with Blake and they offered to have some people from their team bring me the car and sure enough, the car arrived just when I asked for it to be delivered- right on time. I can't say enough about the people at Passport Mazda. They did a great job and gave me exactly what I asked for. Tonya is terrific at her job, she knows her job inside and out and she communicated very well the whole time, right up until the car was delivered. Perfect transaction from start to finish. Great job Passport team!

Overall Smoot car purchasing experience .

great service

Great

Worst experience I've ever had while trying to purchase a car. I would never go back. Nor recommend someone to go there! Most rude people I've ever met!

Pushing 70 years old, thus bought a lot of cars - this may have been my best experience ever. Ask for Mike Gilbert

They did their part n sent all info but I found a dealer closer to my home.