Packey Webb Ford

The dealer was very helpful but he understands the distance between us is a problem.

Went extremely easy and my Cadillac CTS is being prepped for shipment

won't stop contacting me even though I specifically told them I am not interested. Even unsubscribed from emails and yet they still come. Don't contact dealers looking for information they won't stop ever calling and emailing.

The woman who contacted me seemed interested when I said I was only interested in the Lexus 400H if they would trade me even up for my 2007 Acura Tech Package MDX on which I have invested over $8000 in repairs the last couple of months. She asked me to to send photos and I took a lot of time taking and sending them 25 photos. A salesman Ernie contacted me and I told him the same thing. Later he called and told me they would only offer me $2000 despite my repairs and said Kelly BB and other value sites were worthless. I have never been so insulted in my life in dealing for an automobile and will never consider dealing with them.

Great follow-up.

Service was slow. They said they wanted to wash the car first, which was fine but when I got in the car, the inside was dirty. What was the point of washing the outside if you fail to clean the inside???

From the first contact. Made me feel like I was important!

Awesome!

Very nice and helpful but did not have the car we had hoped for. We are still looking but with the inflated over sticker pricing, we are not interested in buying right now.

They did a good job.....The price is too high. No indication that they will lower the price. They are FIRM! Why should I make a trip from Indiana when they won't budge! Its only worth $10,500...........Too many miles on it. Thats my Firm price. They were polite and did a good follow-up

Excellent communication in regards to the car five stars

Great people to work with!

I am thrilled with the car I purchased. Packey Webb Ford was easy to work with and they even delivered the car to me. I would definitely recommend this dealership.

Great experience from the time I walked in the door. Everyone was pleasant and made our experience once of the best car buying experiences I have had.

Nick was a great help when I purchased my new Branco…I would highly recommend Packey Webb Ford!!!

Had the truck I wanted at the price I wanted. Got the deal done relatively quickly so I could get on my way.

The entire staff at Packey Webb, especially Adam and Abigail were fantastic. They made the buying process easy and pleasant. They never used hard sell tactics to get me to buy the add ons. They made recommendations and let me decide if I wanted them. They even suggested I pass on certain things that they didn't feel would be of value to me. Packey Webb will be my first stop going forward when looking for a new vehicle.

Nick and Nonda were very pleasant to work with. The dealership was impressive and clean. They were willing to locate a specific car for me and the deal was great , however my daughter decided to go with a different car .

They were fast in response but I chose another vehicle

For the most part everything went pretty well from initial contact to the purchase. The salesman was fairly responsive with the emails though took some prodding to disclose fees. The vehicle was clean and ready for a test drive and and the salesman was friendly enough. The vehicle was as listed with no cosmetic or mechanical surprises. There were a few things at the end that did leave a bad taste in my mouth though. Upon arrival I was told there were 2 vehicle keys. After committing to the purchase and signing papers the salesman informed me there was only 1 key. This key was also broken and held together with tape and the buttons didn’t work. I was told to just change the battery (you’d think they could’ve done this), which I did after getting home only to discover the key is just broken. So I was told I’d have 2 keys and don’t even have 1 full working key. It’s a big deal when they’re $200. There was also a miscommunication with the finance guy that caused an unnecessary 40 min wait

My salesperson Jerry was nice but I was there for 5 hours, the finance guy seem got upset when I didn't want to take his extra coverage. The car I bought was not even clean. It looks like they change the oil but it said in their app that I only have 20% left. They only gave me half tank of gas. Bad experience overall.

Excellent

Very helpful, answered all my questions. Car was sold before I could get there but they did a great job.

They contacted me right away. I just did not want that small engine type.

Pleasant to work with all around

It was good

The ad was not clear that the Ford Transit van was not extended length. We saw an extended length van (two years old, dirty, and not cleaned for sale)) on the lot and test drove it. After the test drive, it wouldn't start again. Dealer wanted the price of a new one and wouldn't budge. Can't see buying a vehicle from them.

Great response and interest in my desire to get right car.

Very responsive and accommodating.

Was contacted right away.

The dealer responded very quickly.They were very helpful.I would recommen them!

They responded promptly

Received message that the car was available. When I called back, I was told the car was actually new in the lot and still being inspected by her manager and couldn't be shown yet. That was the last I heard.

Contacted me and mad sure my questions were answered

It was the best experience I have ever had. It was quick and painless

They were attentive and not too pushy.

Jerry Kuebler is responsive and helpful, as was his manager. The dealership does not waste your time.

Fast Contact! No pressure sales

They wrote me several times , I was unable to reply as I was out of state dealing with a deceased relative. I did miss out on the car, they weren't pushy or anything like that, very professional and wanted to know if I had any questions, offered a video tour of the car. I'm currently checking their used car inventory, their prices seem very reasonable.

My experience with Packey Webb Ford was very good. Ernie Mateo my salesman was professional, and friendly.

Courteous and professional

Very timely and professional

Bought the vehicle, Brad V is a very professional sales rep, he is not the typical sales guy that pushes customers to buy the vehicle, and the dealer is a very nice facility, I even got power train lifetime warranty!!

Salesperson polite and professional. No pressure to buy.

They contacted me and I talked on phones about that car then was info on car was sold but the very next day it was on CarGurus

Quick response from dealership.

Purchased the Mustang I found on Car Gurus. Dealer was very good to deal with.

The woman in sales followed up very quickly and was helpful. She even followed up after some time. Thank you.

We had a WONDERFUL experience purchasing a 2017 Ford Fusion!

A TERRIBLE experience. I worked with a salesperson for 4 days to get financing and a down payment all set. I stayed in close contact with the salesperson. The dealership is more than an hour from me. As I was leaving my home, going to purchase this car, I confirmed everything with the salesperson. I was told that the car was waiting for me. I called while I was on the way to the dealership and the salesperson informed me that his manager had decided to sell this car to someone else, even though he knew that I was driving to the dealership, at that moment, to purchase the car. I have no words, or at least no civil words, to describe how angry and disappointing this was. My advice is to stay far away from this particular dealer.

Nando was great to work with, he stayed past his working hours to meet my schedule and work with me on finalizing a deal. Buying experience was pleasant and would recommend them this dealership

very good people to work with

I messaged them in the morning and an actual salesperson contacted me, instead of an internet rep/ manager/coordinator etc. I worked with Brad V. who was straight to the point and didn't try to sell me on bells and whistles. I am currently disabled and it's very difficult for me to get around. I sent them a fair offer via email and they accepted it without any back and forth. My offer was below their asking price and it was exactly what I intended to spend. I had contacted other dealers and very few were willing to negotiate via email or budge on their price. I scheduled a test drive, loved the car and had outside financing. I was in and out in less than two hours. No pressure to buy add ons. Although they offer extra warranty, no bullying to buy the products or to use their financing. A fast, painless transaction. I'd highly recommend this dealership and contact Brad V. In sales.

Matt was just a super salesman, I would recommend anyone looking for a vehicle at their dealership ask for him specifically!!!

Received internet pricing as requested. I have some interest but I haven't decided yet between Ford, Honda, and Toyota. I did not receive info on incentives or finance offers. However, I may consider Packey Webb Ford if I don't see a better deal somewhere else.

Good service

I bought a 2010 SVT raptor From here, under the impression that I would get Better service if I bought a Ford From Ford. I didn’t think I would have to aggressively negotiate a tank of gas and an oil change, in which I DIDN’T GET. On top of that, The fuel pump went out on the car less than 9 days after I bought it. Thankfully Nick from the service department was a stand up guy and Repaired it with no Hassle. Still haven’t received a follow up call asking about the truck from anyone from Customer Service or sales. Shows how much they care.

Very reliable and friendly dealership.

Great to do business with , vehicle was available and my Mother in law is happy with her new car.

Helpful attentive straight shooters - easy to deal with

Dealer responded. But I felt isolated at the dealership. Salesman didn't know anything about the vehicle. But I purchased the vehicle going off the knowledge I had already researched.

Great experience except they took way too long getting the paperwork done; especially for a very simple "all cash" deal. But, still, a very nice place, nice people and so no real compliants.

They did a great job of staying in contact with me. However I did purchase a mustang from a local dealer.

Fast. Responces

The customer service was ok. Although the car that I purchased had a few minor issues that the dealer hidden from me, but I did asked them before I bought it online. Also one major issue was the rust from Chicago weather and I also asked and they even sent me pictures, of the bottom of the car, but this car has lots of rusty haze on all chrome mouldings and nice amount on the undercarriage.

Great dealer ended up buying vehicle

They were great at sending me the information I wanted. Wish I lived closer then 7hrs.

Good experience

Great follow through and response. Vehicle sold before i could get there to see it.

Good

Real nice people to deal with

Very prompt

Staff was exceptional. Honest and over delivered. I'm and out of state buyer and my time is valuable, would do business again with these folks. Thanks again, Tim

Evan was great I had a very good time Thanks Dave

I got the car I wanted at the price I wanted. Everyone was pleasant and professional.

2006 Mazda MPV van was advertised as a ES when it was only a LX and their own photos showed it. Cost them a sale

good experience i made a pruchase

Quick responses

Experience was fantastic! From the salesman, Eric, who sold us the car and the manager who kept our 7 years year old entertained by throwing a ball back and forth, to the finance manager, Kevin, who was great to talk to. We couldn't have asked for a better dealer to work with

Immediate reply!

Excellent experience!! Would buy from there again!

Good

The price color and mileage listed on your website was different from the sticker price The salesperson Jerry was great. I purchased the car on a Saturday but told them I was seeking State Farm financing on Monday. This is our 3rd car with Packey and normally they would hold onto the paperwork. When I called them Curtis or Chris Monday morning to let him know the financing went through he told me that he submitted the papers and that I had to wait for the finance company to mail me something. I also sensed a wall between us in his conversation whereas prior to that he was welcoming and telling me about his sons.

Were good about asking what features we wanted in a vehicle.

At packey webb ford they were cooperative and were going to send me the pictures I requested. But in the end I went another route.

Yes, they replied, nut only to ask me when I can come in to discuss the options on the vehicle, not answer o my my specific question.

Awesome Experience! Sales team is VERY professional!

Nick , did respond to my inquiry's promptly .

I was ready to make a offer on a vehicle. The salesperson I was dealing with didn't know that the vehicle was already sold. I found it out from their website. They never contacted me back to say it was sold.

I was contacted by one of your associates within twenty-four hours. We had a good exchange of information and I broke it off because I'm not quite ready for serious car shopping. When I am I will keep you in mind. Thank you

They were great communicating with us. Just not the car we were looking for. Thanks!

Excellent ! Easy to do business with....!

Awesome no hassle!!

Good experience, as the salesperson was not overly aggressive. I was test-driving a used car on their lot. They did try to get me to buy, but after I told them I wanted to look around some more, they did not push too much. I found their used car pricing to be fairly reasonable, unfortunately, I did buy elsewhere. I would look at them again in the future.

They where prompt contacting me, I bought a different van though,

Recently purchased used vehicle from Packey Webb and overall not at all satisfied. Was given car with less than 1/4 tank of gas. Brought it back to dealer after a couple days and had to spend close to $600 for front brakes and transmission flush as well as $40 for them to tighten and oil hinges on lift gate. All of this should have been done prior to them putting it on the lot for sale. They would not negotiate having these things done at the dealer expense because they had the upper hand since we had already purchased the vehicle. They should not sell a car unless they themselves would drive it as is and buy the car at the price we paid. Lesson learned, take car to own mechanic before signing a contract and giving them money and walk away if they won't let you or give you a guarantee of some sort.

Very good

They have quick response experts who know what to do to get the ball rolling. All without pressuring yiu into a decision you don't want to make.

I was contacted within hours and found them to be very helpful without being pushy. I will give them a chance to get my business in the future

Low pressure

Didn't go there but their sales person did contact us. Very nice and professional.

they were very polite and responded 4 times. Unfortunatgely he price of he car was a little higher than I coluld afford at this tilme. I would use them again

We had an awful experience at this dealership. I hate to say it, but this is your stereotypical, sleazy car dealership. Our salesman was nice enough, but they "play the game" ad nauseous. Not only did they offer us $4500 less than Carmax for our trade in, but they made false statements throughout the entire process. I was shown a kbb report of my vehicles value to try and justify their offer. Upon further inspection, there were some key elements missing (I'm assuming intentionally) to make me believe the value was much less than it actually was. When confronted about it not showing AWD and Navigation, the salesman simply said, "oh that's just how we ran it, but the values are all the same". Since when do these key features not add significant value to the price of a vehicle?!?! They continued to "go talk to the manager" to get answers to simple questions while leaving me waiting, and I eventually had to walk away from this place. Our salesman called us a number of times to try and help (good cop) but when it came down to it, I was their least favorite type of customer....informed! I urge you to make sure you do your research on what your vehicle is worth, and what the vehicle you're looking for is as well. They will make statements that are obviously in their best interest, and if you don't know what you're doing, this is the dealership that will take you for a ride.

Great follow up on inquiries

Perfect

They where very nice and quick

They decided to send the truck to an auction without advising me. Bad business.

They knew what I was looking for and my financial situation before going. They wouldn't budge at all on the price of the vehicle, and understated the value of my vehicle. I seen one same model etc as mine but 1 year newer. It was bare bones and selling for 24,000. Mine has the ultimate pkg, same as car looked at and the only would offer 12,000

The staff was very professional and friendly

They responded to my in query & gave me options. Very nice to deal with.

Dave Gurtler was a pleasure to deal with.

Excellent customer service!

Not the vehicle for us but good to work with

Called me to tell me about vehicles they had, but were understanding and polite when I ended the call because none were good for me.

fair

I knew exactly what I wanted and these guys gave me a great deal for the car!!! Great experience, I highly recommend this dealer.

Joe Senese recommend a car and I love it. Trustworthy and efficient. Would definitely recommend the business

Good follow up on making the deal

contacted me after the truck was sold. several days later

prompt and courtious

dealer contacted me with the price but it was more than my budget so I never went any further.

responded, even knew that we had purchased other cars from them

It turned out the pre driven car was a dealer buy back under the lemon law, was purchased at auction and had a moderate collision. We found this out on our own. Had our mechanic go over the car a found a major engine/transmission leak. We did not buy this car but did negotiate a new car purchase at this dealership.

Had a car with frame damage& bad leak somewhere in convertible top it smelled very musty inside car they still wanted a lot for car after I asked for car fax I then found out about damage very shaded experience. The salesman said he could get smell out I really can't believe that with how bad it smelled

Worst dealership I've ever encountered. Despite calling beforehand to set up a test drive of their cobra mustang and driving 1hour they refused to even open the door of the car unless I guaranteed I would buy one from them. Who buys a car without driving it?

Great people to work with

Buying experience disrespectful