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Old Orchard Nissan
About Us
Welcome to Orchard Nissan a member of the Bear Auto Group. Old Orchard Nissan in Skokie IL treats the needs of each individual customer with paramount concerns. We know you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Today 9:00 AM - 9:00 PM (Closed now)
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5240 Golf Rd
Skokie, IL 60077
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I've never had a car sales man treat me like this before. He was extremely rude, very pushy, didn't listen to anything i was trying to tell him. We took the Kia for a test drive & I kept hearing a noise & simply asked what it was & the dealer said he would let them know when we got back then told me to pick up speed cuz the noise stopped when you went faster & turned the radio up twice after I turned it down. Also tried selling me the 2021 Kia Seltos SX Turbo for almost $18,000. Over their asking price. This of course was after we drove 3 hours just to get there. Horrible service! If I could give them zero stars I definitely would. I do not recommend this dealer.
Mar 9, 2026
Car was trashed, instrument cluster was cracked running boards didn’t deploy when door was opened seats were destroyed. Dealership uses Ai to communicate. I drove 3 hours round trip to look at a Lincoln Navigator L, when I got there none of the names that were given to me were real people.
Mar 6, 2026
The communication during the buying process was horrible I was informed of nothing until I went in to sign the actual paperwork and they didn’t even bother looking at my pre qualification papers and actually gave a me finance company with a higher interest rate then my pre qualification! Also was not transparent about the damage on the car as the car was listed to have no accidents no damage but the car was clearly in an accident and had damage then when I asked I was told I could come in whenever to get it fixed and that was just a lie to get me to buy the car! Oh and the salesman asked me if I wanted to take a picture and I agreed he used to my phone to take the picture and post it on google review without my consent also showing my license plate number in the photo!
I picked up a 2024 Nissan Pathfinder from Old Orchard Nissan last week, and honestly, it was one of the easiest car-buying experiences I’ve had. No back-and-forth games just clear numbers, a solid explanation of the trim options, and a smooth delivery process. Driving off the lot felt exciting instead of stressful, which says a lot about the team there.
I recently stopped by Old Orchard Nissan to check out a 2020 Nissan Murano S AWD, and the whole experience turned out better than I expected. The SUV was clean, well-maintained, and drove smoothly during the test drive, and the team answered my questions clearly without any pressure. Overall, I left feeling confident and positive about the visit.
Feb 27, 2026
If you find a car that's great!!!...but need to be careful when they offer you the financing APR because they will charge you HIGH rate as they get commisions on top of the other insurances and packages... so try to get your personal finances and APR from another bank before coming to them. A 28K car...became to 45K loan...
During my inspection of the 2024 Nissan Armada at Old Orchard Nissan, I found the staff exceptionally patient and helpful. I received additional information and compared it to my initial expectations. The car was presented in excellent condition, and ultimately, I was satisfied with the entire purchase and sale.
Feb 24, 2026
Response from current dealership:
Thank you so much for your kind words and for choosing Old Orchard Nissan. We truly appreciate you taking the time to share your experience. Our team works hard to make every visit smooth and enjoyable, and it means a lot to hear that it showed. We look forward to seeing you again down the road.
Old Orchard Nissan provided an outstanding experience when I bought my 2024 Nissan
Kicks. The trade-in value they offered for my previous car was a delightful surprise.
Their professional approach and transparent business practices make them a top
recommendation.
Feb 24, 2026
Response from current dealership:
Thank you so much for your kind words and for choosing Old Orchard Nissan. We truly appreciate you taking the time to share your experience. Our team works hard to make every visit smooth and enjoyable, and it means a lot to hear that it showed. We look forward to seeing you again down the road.
Feb 22, 2026
Advertised at $33,333, went in person and price shot to $48,000.
Feb 24, 2026
Response from current dealership:
we’re sorry your experience didn’t meet expectations. We value feedback and would be happy to discuss this further if you reach out to us directly.
Absolutely horrible. Completely wasted my time. Car I went to view had holes in it. The next car I made an offer of the ASKING PRICE and they came back with $7000 more in bogus fees. False advertising and a bait and switch. Stay away at all costs.
Feb 24, 2026
Response from current dealership:
we’re sorry your experience didn’t meet expectations. We value feedback and would be happy to discuss this further if you reach out to us directly.
I was looking at a pickup truck for a construction site. In person, the truck turned out to be even larger than it looked on the website, and it looks very impressive in the yard. During the test drive, I liked the engine's torque and the soft suspension, but I was concerned about the lack of a power outlet in the bed of the version I was looking at. Ultimately, the salesperson found a version with a power outlet and offered a discount on installing an additional spare tire bracket.
Feb 24, 2026
Response from current dealership:
Thank you so much for your kind words and for choosing Old Orchard Nissan. We truly appreciate you taking the time to share your experience. Our team works hard to make every visit smooth and enjoyable, and it means a lot to hear that it showed. We look forward to seeing you again down the road.
I came to see the new 2025 Nissan Frontier. I liked it in person more than in the photos
it looks powerful and modern. Pros: excellent soundproofing and soft interior lighting;
cons: the standard trim doesn't include a surround-view camera, which I was expecting.
We negotiated quickly and gave a good trade-in discount.
Feb 24, 2026
Response from current dealership:
Thank you so much for your kind words and for choosing Old Orchard Nissan. We truly appreciate you taking the time to share your experience. Our team works hard to make every visit smooth and enjoyable, and it means a lot to hear that it showed. We look forward to seeing you again down the road.
Girl called and was pushy about scheduling an appointment. I live an hour and a half away and there was only a few Stock photos on the website. I asked to get more pictures and she said it would take a few days for that….and then I never got them. Seems like it should be pretty easy for someone to walk out with a camera and snap some photos of a car and then send them to my email. I won’t deal with this dealership again.
While reviewing the 2023 Nissan Pathfinder Platinum on the website, I was concerned
by reports of brake and electrical problems with this model. However, the staff at Old
Orchard Nissan provided a complete inspection report and warranty information,
showing that all known issues had been addressed according to regulations.
I had a very poor experience that aligns with the other negative reviews of this dealership. For me, I booked a test drive over text message with a pretty good AI bot, but they want it to seem like a real person. When I got to the dealership they had a random salesman up who didn't have any of the information we had given. The car was not ready, they had to go find it. Salesman rushed us through the shortest test drive I've ever heard of, never gave me their name, and then presented a price that was well over $10k higher than the posted price. When I asked them to remove some of the ridiculous fees the salesman was incredibly rude, high pressure, and even pushed for my signature on a hand written agreement with unknown financing terms. Just all around awful. It was every negative stereotype I could imagine from a car dealer.
Jan 28, 2026
I asked for a OTD price, and the person I was negotiating with told me that they could only give me that information if I went to the dealership, and I wasn't going to drive all the way there only to be surprised by something unexpected.
Jan 22, 2026
They were horrible, went to look at a car and when we got to talking about money they throw a $4,000 transportation fee on top so the car isn’t really what it’s listed for. False Advertising
Mar 1, 2026
Response from current dealership:
We're sorry for your disappointing experience.Please reach out to us so we can discuss this further and find a solution.
I recently visited the Old Orchard Nissan dealership, where I looked at a Nissan Sentra.
Despite a slight delay in providing complete information, the car was in impeccable
condition. Overall, I was satisfied with my visit.
Jan 21, 2026
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
I was looking for a Nissan Sentra SR and found a car in the color I wanted at the Old Orchard Nissan dealership. My salesperson demonstrated excellent knowledge of the car's features and arranged an extended test drive that included highway driving. I was very satisfied with my purchase.
Jan 21, 2026
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
My month-long search successfully concluded when I found my perfect Nissan Ariya
Engage at the Old Orchard Nissan dealership. The salesperson skillfully explained all
the features. The car fully met my expectations, and the service was top-notch.
Jan 21, 2026
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
Jan 18, 2026
I scheduled a test drive two days in advance. Email and text confirmation from the dealership. I drove two hours to test drive the vehicle. It was not ready when I got there. There was no sales associate expecting me. A random sales person took me back to his desk, but didn’t know what I was there to drive, and therefore knew nothing about the the vehicle history, CarFax, or general questions I had about it. Salesman was texting on his phone the entire time that I was checking this $27,000 vehicle out. It made me feel like I was bothering him when I asked questions. The vehicle itself had the previous owner’s registration card, insurance cards, and oil change info in the glove box still w/personal address and info on it for anyone to see. There were crumbs smashed into the stitching and creases of the leather seats. There was a straw wrapper in the backseat. Corn chips on carpet. Random Plastic pieces in truck bed. Truck was on lot two MONTHS and hadn’t been cleaned let alone detailed
Jan 21, 2026
Response from current dealership:
I’m sorry for the frustration this caused. We understand how disappointing that must have been. We take feedback like this seriously and are already reviewing what went wrong so it doesn’t happen again.
TERRIBLE! Lied to about everything and they were very unapologetic and very aware of the scam that they were running. Agreed on a price over the phone and they tried to add $ 17,000 to the vehicle in extras and hidden fees. The were rude in person and very disrespectful and did not care about customer service what so ever.
Jan 17, 2026
Price online was not true! Refused to discuss vehicle pricing unless purchasing a vehicle that day! The vehicle displayed on the photos didn’t show vehicle damage. Piece of the vehicle was hanging off of the car.
Jan 21, 2026
Response from current dealership:
I’m sorry for the frustration this caused. We understand how disappointing that must have been. We take feedback like this seriously and are already reviewing what went wrong so it doesn’t happen again.
Shady weasels very dishonest. Tried to hide over $5,500 in hidden feels plus the tax, license, and registration from what they listed online.
Jan 21, 2026
Response from current dealership:
I’m sorry for the frustration this caused. We understand how disappointing that must have been. We take feedback like this seriously and are already reviewing what went wrong so it doesn’t happen again.
Yet another dealership living comfortably in the past (for now). The days of gotcha dealer fees are a thing of the past. Do they all have them? Of course. Do the smart ones know that they’re competing nationally as opposed to their local markets? You betcha. This dealership is one of the relics that refuses to embrace transparency in a modern digital age.
I would advise everyone that reads this to simply be patient and watch Carvana closely and I promise you that you’ll not only get a better deal, you’ll save yourself the totally avoidable stress of interacting with fossils like this dealership that continue to drive the general public’s ever growing frustration with shady car salesmen.
Happy hunting everyone!
Mar 3, 2026
Response from current dealership:
Thank you for your honest feedback. We understand the shift towards transparency in the automotive industry and are constantly striving to provide a better experience for our customers. We hope to have the opportunity to earn your trust and business in the future.
When purchasing a 2022 Nissan Pathfinder, there was a delay with the paperwork on a
weekend, and I was worried I'd have to wait until Monday. My sales manager personally
coordinated with the office to prepare all the paperwork in advance of my visit on
Saturday. Ultimately, I was able to pick up the car exactly on time, and I was very
impressed with their promptness.
Mar 3, 2026
Response from current dealership:
Thank you for sharing your experience with us! We are thrilled to hear that our sales manager went above and beyond to ensure a seamless and timely car pick up. Your satisfaction is our top priority and we are grateful for your kind words. Happy driving in your new 2022 Nissan Pathfinder! #customerexperience #timelyservice #happycustomer
I couldn't decide if the Nissan Ariya was right for me because of the specifics of its electric drivetrain. The dealership manager suggested I take the car for an extended test drive for a whole day to experience it in real-world conditions. This allowed me to make an informed decision, and now I'm confident that I made the right choice.
Jan 21, 2026
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
During my personal inspection of the 2023 Altima, I noticed a few minor scratches on
the body that weren't visible in the photos. Instead of denying the problem, the staff at
Old Orchard Nissan immediately offered to fix all the defects free of charge at their own
body shop. The car was prepared perfectly, and I left satisfied, having received exactly
what I came for.
Mar 2, 2026
Response from current dealership:
Thank you for your kind words and for choosing Old Orchard Nissan for your car-buying experience. We pride ourselves on providing exceptional customer service, and we're thrilled to hear that our team went above and beyond in fixing any imperfections on your 2023 Altima. We hope you enjoy your new car and don't hesitate to reach out if you need anything in the future!
I looked at the 2023 Nissan Ariya at the Old Orchard Nissan dealership, and I was very
impressed with how patient and friendly the staff were. Getting all the additional
information I requested took a little longer than expected, and some of the fees weren't
entirely clear at first. Nevertheless, the car was in excellent condition, and I was satisfied
with the entire purchasing process.
Jan 5, 2026
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
I am very satisfied with my purchase of a used Nissan Kicks from Old Orchard Nissan
dealership. The salesman, provided exceptional assistance and was completely honest
about the car's maintenance history. The car features a spacious interior with ample
room in all three rows of seats and a large trunk. In addition, the standard multimedia
system with its large screen was highly praised for its ease of use and simple design.
Mar 1, 2026
Response from current dealership:
Thank you for choosing Old Orchard Nissan! We are thrilled that you are enjoying your used Nissan Kicks and had a positive experience with our salesman. Our focus on honesty and customer satisfaction is what sets us apart. Happy driving! #OldOrchardNissan #CustomerSatisfaction
They never provided me a trade in amount while I was there for 3 hours. After leaving the dealership they kept calling me as if I never was there and had no information about my visit or what the conversations were about from the previous call. I was told I’d be called back with the appraisal amount for my trade in that I brought to the dealer, never called. When I did get a call back a young lady kept asking me if I was going to come in to complete the sale with no knowledge of was discussed and kept repeating the same thing. Very unorganized and not knowledgeable about the customers they were reaching out to, to follow up on.
Jan 5, 2026
Response from current dealership:
We apologize for the miscommunication. With the high volume of calls and leads we receive each month, we regret that we lost track and fell short in this case. Thank you for bringing this to our attention.
I recently visited Old Orchard Nissan to look at a used SUV and was very impressed
with the transparency of the staff. They explained all the details to me, the only minor
issue was a few unexpected extra fees at the end. Overall, it was a great experience,
and I would definitely recommend this dealership!
Jan 5, 2026
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
Worst experience ever. We were at the dealer twice. The second time with the thought that out offer would be acceptable and was given a price that was $5k over the total price after tax and feees listed on car gurus. Total waste of time.
Dec 26, 2025
Response from current dealership:
I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. Please accept our apology.
I visited Old Orchard Nissan to inspect the 2023 Nissan Frontier. The dealership seemed
organized, and the staff was attentive without being overly pushy. The Pathfinder itself
impressed with its spacious three-row interior and the smooth operation of the new 9-
speed automatic transmission. I found the ability to complete most of the transaction
online through Nissan's Buy @Home service particularly convenient. Overall, it left a
positive impression as a reliable place to buy a family SUV.
Dec 26, 2025
Response from current dealership:
Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.
The service at Old Orchard Nissan was noted for its courtesy and helpfulness. My inquiry was quickly answered, and the car was exactly as advertised. It's worth noting that some rates weren't specified in advance, and the dealership prioritized in-person consultations over remote communication.
Dec 26, 2025
Response from current dealership:
Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.
I'm thrilled with the purchase of a used 2023 Nissan Sentra from Old Orchard Nissan. Salesman Mark was especially attentive and forthcoming about the car's service history. He conducted a detailed, extended test drive, including both highway and city driving, allowing me to thoroughly evaluate its performance. The interior is spacious in all three rows of seats and has a capacious cargo area.
Mar 1, 2026
Response from current dealership:
Thank you for your fantastic review! We're so happy to hear that Mark provided you with exceptional service during your car-buying experience. We always strive to make sure our customers are fully satisfied. Enjoy your spacious and dependable Nissan Sentra! #customerlove #carbuyingmadeeasy.
After viewing the 2025 Nissan Versa at the Old Orchard Nissan dealership, I was impressed by this pickup truck as a reliable and powerful workhorse with a modern design. Key advantages include its powerful 3.8-liter V6 engine and 9-speed automatic transmission, which promise confident traction. Overall, the truck is excellent, and so is the dealership!
Mar 1, 2026
Response from current dealership:
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with the 2025 Nissan Versa and our dealership. It is our goal to provide our customers with top-quality, reliable vehicles and exceptional service. We hope to see you again in the future for all your automotive needs!
My recent purchase of a 2024 Nissan Armada from Old Orchard Nissan was an exceptionally positive experience. I was pleasantly surprised by the favorable trade-in offer on my previous car. I highly recommend this dealership for its professional service and honest dealings.
Dec 26, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
I'm very pleased with my recent purchase of a used 2025 Nissan Kicks from Old
Orchard Nissan. The dealer arranged a long test drive for me, covering both highway
and city driving, and I was very pleased. The interior offers ample room for all three
rows of passengers, and the cargo area is quite spacious. Overall, I was pleased with
everything.
Dec 26, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
I visited Old Orchard Nissan and test-drove a 2022 Nissan Pathfinder. The sales team
was exceptionally helpful and pleasant to work with. While gathering all the information I
requested took a bit of time, and some costs weren't immediately clear, the vehicle itself
was in excellent condition. Overall, I was satisfied with my visit.
Dec 26, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
I came to Old Orchard Nissan to look for a car. I was interested in a specific 2025 Nissan
Leaf. Manager Mike helped me choose a model with an easy-to-service interior. However,
I had some difficulties applying for a loan due to my substandard credit history. Thanks to
the consultant, he personally worked with the bank to negotiate the right terms. I
recommend this dealership for their commitment to finding solutions that others might
refuse.
Dec 26, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
It was in Old Orchard that I found the 2022 Nissan Sentra I needed! I was impressed with its technology and fuel economy. The only minor issue was a dead battery in the key fob, which prevented me from trying the remote, but they fixed it right away. I'm a big Pathfinder fan and definitely recommend this dealership.
Jan 21, 2026
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
Response from current dealership:
Thank you for your wonderful review. At Old Orchard Nissan, our goal is for every guest to leave happy. We truly appreciate your kind words and hope to see you again soon.
Not honest about pricing.... expect to pay 10000-15000$ more on
top of listed price. I end up buying car with another dealer.
Dec 26, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
Dec 2, 2025
Quick response. Gave 4 of 5 stars only due to my delay in not getting to
the dealer to est drive the car. (Snowstorm!) Expect to visit the
dealership soon.
Dec 26, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
I did not trust the salesperson. Things were said to me that I knew were not true. It may have been an attempt to get me where I could.be high pressured or to upsell me. I didn't like it.
Dec 26, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
Nov 20, 2025
Wouldn't give me the information that I requested. It seems
like I'm getting run around. I really like to buy the car but not
getting the customer service.
Mar 1, 2026
Response from current dealership:
we apologize for any inconvenience you experienced. Our goal is to provide excellent customer service and we'll do our best to resolve the issue. Please reach out to us directly so we can assist you in getting the information you need. Thank you for your understanding.
Predatory Dealership STAY AWAY!!! The other reviews are correct about price mark ups. After a week of
phone calls asking if I was interested and me asking for 'out the door' price and being told they could not give
it. I finally spoke to someone that assured me they had changed their pricing policy and it would be online
listed price of about $32.4k and about $35.5k out the door. Salesman at dealer pushed the warranty and
their financing and brought figures sheet with final truck price of $52k with protection packages added in.
Had those removed and was still $45k, then bickered with the 'sales manager; who gave $42k price. I stood
firm on price listed and was told by him that I "didn't know how things were done." Instead of fake apologies
here underneath this review how about you change how you do business Old Orchard Nissan
Terrible experience. I live 3 hours away and was willing to purchase vehicle, but needed a purchase agreement before I bought a rental to come get car as I had my own lender and they needed that first. Sales rep refused to let me explain situation to manager after several attempts to see if they could be flexible.
Nov 10, 2025
Response from current dealership:
We try and work with customers that are closer to the store, hopefully your local dealership will have the perfect car for you, good luck!
Nov 4, 2025
Inquired about a specific car, and heard back from Rachel Niehus relatively quickly via email. She asked when I could
come in to the dealership and take the vehicle for a test drive. I said I didn't need a test drive, as I already know this is
the specific model with all of the options that I want, and I'm ready to buy. After not receiving a response I followed with
asking her again to confirm price, and any fees they would charge so I could compare with a few other cars I had
interest in at other dealers, but she still did not respond. I sent a few more follow up emails hoping to solicit a response,
but based upon other reviews it seems that I spoke the unmentionable by asking what the total price of the car would
be, and it's been crickets since. This looks to be standard operating procedure for this seller- if you don't agree to come
in and submit to whatever pressure and confusion tactics they likely employ in person, they don't want to do business
with you.
Nov 10, 2025
Response from current dealership:
Sorry you didn't have a 5 star experience we are working on internal processes.
Advertised price is not the actual price!!!!!!! I called, set up an appointment, sent through my pre-approval for the vehicle. I had asked why it
was so cheap and they said it had just been reduced. After a 2hr drive to see the vehicle, I test drove it and then we start to do the
paperwork. I wanted to use my pre-approval to finance. They said they could do better and came back with a deal that was almost twice as
much as what I had. They had added on all these extra charges on top. I said that I did not want to get anything extra. They then tried to tell
me that my financing did not include taxes or dealer fees, which I showed them that it did. Eventually they admitted they added a charge of
nearly $5000 to the price (said it was for their transport and delivery) as well as a bunch of other stuff. The difference was close to $10K,
Beware, this car was never meant to be sold at the advertised price on this site.
Great experience!! Pretty dope individuals there and my salesman Jabari was pretty good as well. Keep doing your thang young brother! Great dealership
Oct 28, 2025
Response from current dealership:
Thank you very much for writing a review in regards to your experience! We're glad that you had a good visit with Jabari. Congratulation on your new ride, we hope that you enjoy it!
Oct 22, 2025
Very helpful in reaching out & setting up appointment times
Oct 28, 2025
Response from current dealership:
Randall, thank you for your review! We appreciate your feedback!
Pricing was not up front. Excessive fees
(especially transportation and service fees over
3k, plus a few other suspicious fees) made the
out the door price nearly 7k higher than expected.
They offered to reduce it 5K, which was still well
higher than expected. Car also had damage in
transit. While they said they’d repair it, hard to
trust them after the games they played. I ended
up going with a different dealer that did not play
the same game, and it was so much easier.
Oct 28, 2025
Response from current dealership:
Archie, we are sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology. Congratulations on your purchase.
I went to Old Orchard Nissan to check out the Nissan Ariya Engage. Maria, my salesperson, knew a lot about electric cars and was very helpful. The car I test drove wasn't fully charged, so that was a bit disappointing. The paperwork in the finance office also took a while. But I'm happy with my new Ariya and had a good experience overall.
I came in to see a car that was listed at $15,444.
After test driving it I told them I was interested and would like an out the door price. They came back with a price over $30,000! I was blown away. I fear that this tactic would work on someone buying their first used car.
After I had them remove the most egregious add-ons it was still nearly $23,000 which included a $3,600 "transportation and service fee" which they refused to remove. I thanked them for the time and walked out. Then I found a great car at an honest price elsewhere (at Muller Honda).
It seems clear they listed this lower to get people in the door so they could add more fees later to get the price they actually wanted.
There are plenty of honest dealers out there. This is not one of them.
If it looks too good to be true, it is. Keep driving.
Oct 28, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
Yes, the dealer responded. I am interested in the car, but I won’t be back to Chicago until October 22.
Oct 17, 2025
Response from current dealership:
Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.
Oct 17, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
The dealership was very responsive in the beginning. When I asked for additional pictures of any damage to the body and if the recalls on the Carfax had been taken care of I got zero response. I asked this of two different sales people and neither one of them would provide it. Was contacted later by phone by two other sales people who have the phone matters of a 4-year-old. I am 5 hours away so I asked for a little extra care in finding out what the truck condition was and nobody wanted to deal with me. Too bad for them as I am a cash buyer,but I guess that they don't need the business.
Oct 17, 2025
Response from current dealership:
We try and service customers that are within 150 miles of the dealership since cars sell so fast and don't want you to make the trip if the car is not there. Hopefully your local car dealer can help you
The Price that's listed online isn't the price of what you actually pay. They tack on a service and transportation fee, which really doesn't make any sense. I felt like I was forced into taking a warranty which I didn't need. Tried going back in to cancel it and he wouldn't do what I asked.
Oct 17, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
Sep 25, 2025
Response from current dealership:
Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.
I decided not to buy the vehicle. They called me everyday for over two weeks to ask if I wanted to buy the car.
Sep 23, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
When you drive up to this dealer, it is a tight location with all sales people standing out front vaping.
Really didn't have a good experience at this location. Worked with a brand new sales rep. Nice guy, did
his best. Never once did we meet his sales manager, or finance mgr. Basically walked out and they
could care less. I ended up buying my truck at the next dealership I visited that day.
Sep 23, 2025
Response from current dealership:
We're sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology.
Aug 27, 2025
The two sales people we delt with were very nice. The car we asked to drive was on the lot and waiting for us when we arrived. In the end we
decided to go with a different car, so we never got down to talking price. so, i cant speak to that portion of the experience.
Sep 23, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear about your positive experience at Old Orchard Nissan. Our team strives to provide top-notch service, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Aug 23, 2025
This dealership full of liars. That’s why their cars stays
on here forever. Called them several times. I was
interested in purchasing a truck and after reading
reviews I realised they up the price at the time of
closing with charges. A lot of unprofessionals
handling their calls and refusing to give accurate
information. Beware going here.
Sep 23, 2025
Response from current dealership:
We're sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology.
Aug 8, 2025
They did well .
Sep 23, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
they ran a bait and switch. this place should
be closed down. We were told a car was
available, I called that morning to verify. They
said it was there. We drove 1.5 hours, and
then said it sold 20 min ago. But they had
“other options”. Then it was still available
online. We filled out a inquiry using my
husbands name, and they called again to say
it was available to come for a test drive. They
never had the car in the first place.
Sep 23, 2025
Response from current dealership:
We're sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology.
Liars
Crooks
Drove two hours to deal with crooks, liars, scammers
Wrong info on here
Truck has accident
They tried adding $7000 to the price for bs reasons
Car smell really bad
Lied about everything just everything
U need to be very carful dealing with this dealership
Sep 23, 2025
Response from current dealership:
We're sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology.
Very nice people to work with and the salesman Mustafa he’s a great person. Everything went great thank you
Oct 17, 2025
Response from current dealership:
Thank you for taking the time to share your positive experience at Old Orchard Nissan! We are thrilled to hear that our knowledgeable and friendly staff contributed to your satisfaction.
Sep 23, 2025
Response from current dealership:
Thank you for leaving a review for Old Orchard Nissan. We value your input and are pleased to hear about your experience.
Jul 1, 2025
The price was inaccurate. They increased the price at the time of closing.
Jun 26, 2025
Dealer refused to take cash payment or our financing. Also would not provide the terms of their financing unless we drove back AGAIN. They lost a guaranteed sale. We will buy a vehicle elsewhere.
dealer contacted me.
reviewing other reviews, I hesitant to waste my own time at the dealership due to repeated claims of additional,
undisclosed fees beyond tax, title, license, and perhaps a legally mandated reasonable doc fee.
Called them today, and recorded the line, manager would not confirm pricing, attempting to again, get me in.
May 19, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
“Beware,” the price listed on this site isn’t the price of the car. This dealership requires you
to finance the car through the dealership finance partners in order to get the car for the
advertised price. They get a commission from the partnered finance companies therefore
allow them to list the car for the advertised price. You will be required to pay more, at a
minimum of $3,000 to $6,000 more, for the vehicle if you bring your own financing. This is
not explained when you make an appointment.
May 19, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
I inquired about a certain vehicle and set up an appointment to see it. Once i got there they informed me that the car was not
actually there but instead was being worked on due to bad breaks. The price listed was also not the price of the car. They
added in fees in addition to the normal ones. I feel these should have been already added into the listing price so I wouldn't
feel blindsided as to the dramatic increase in price once I got there.
The salesman I dealt with was friendly though.
May 19, 2025
Response from current dealership:
We're disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies, and know that we are taking your feedback seriously. We would appreciate the opportunity to discuss this further with you to address and resolve any issues.
I purchased this vehicle & luv it. Staff was great. Alejandro, Humza & Yolanda. Thanks!!!
May 19, 2025
Response from current dealership:
Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.
Apr 21, 2025
I have asked multiple times for an out the door price and I have still not gotten one
May 19, 2025
Response from current dealership:
We're sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology. Please call Erik to set an appointment.
Shady. Tried to impose a shipping of over 3k on a car in their lot because they chose to buy it in an
auction and bring over months ago. Also, tried to impose a tariff fee already... on a used car.
Advertised priced came out at least 6k higher. I don't do bus. with ppl like this- it feels like all the gas
stations that started gouging ppl on gas in 2008 and got fined. Unlikely to return.
May 19, 2025
Response from current dealership:
We're sorry to hear that your experience fell short of expectations. Our team takes your feedback seriously, please accept our apology.
They won't talk prices or anything with you on the phone. You need to go there to negociate. Once
you get there you may find your car is gone or the sales men are rude...
May 19, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
Great! Go in meet the team and judge for yourself! I got my truck! I read the reviews and yes I still went to Old Orchard Nissan to purchase a great deal from them. My salesman was Josh. Please don't be discouraged after reading negative comments. This is your decision and yours alone. They will make certain that you get the best deals.. Tell them what you want, don't allow someone else's negative experience be your final answer. They will educate you. YES I GOT MY DEALS FROM THEM! Tohmas, Josh, the financial man Humi..Even Benz themselves couldn't have given me a better deal..Go for it and get your new vehicle m, trust me you'll definitely be satisfied.
May 19, 2025
Response from current dealership:
Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.
Mar 20, 2025
They were very in helpful. The appointment /in person only lost me. Most dealerships will handle you over the phone if they want that sell!!!
May 19, 2025
Response from current dealership:
We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology.
Confirmed by phone at 8:30PM Friday an appointment at 9:30AM Saturday. Drove almost 2 hours from Wisconsin and was informed upon arrival that the vehicle we were interested in had sold the day before. Would have appreciated a text, email, or call that the vehicle had sold to save us the drive.
May 19, 2025
Response from current dealership:
Thank you for choosing Old Orchard Nissan! We greatly appreciate your 5-star rating.
I called 3 separate times and spoke with 3 different people. All refused to provide any additional information over the phone or via email. They all 3 insisted on me coming in. Why would anyone show up for a car that the dealer is not forthcoming with information being requested over the phone. Any dealership making doing business over the phone will likely make doing business in person just as difficult if not more. Buyers Beware. Many red flags and shady vibes.
Feb 5, 2025
Very quick response time
I reached out at least 5 times and no one ever responded. I finally decided to call the dealer directly to ask for info on the vehicle as well as some numbers. They told me they only give info in person and I could arrange to see the vehicle to discuss further. The dealership is in IL, I am in PA. I don’t want to drive 8hours to see the same vehicle I already have, 2 yrs newer without knowing the numbers.
Dec 17, 2024
Very poor experience. This is a fairly new dealership
without proper protocols in place. The sales
representative will contact you multiple times which
is their affiliate branch and give you wrong info
about vehicle available in old orchard nissan
dealership. When visited to check the vehicle, none
of the model years are available or they couldnât
locate where it was parked. Some of them are in
transit and yet to arrive which is a waste of time.
Most of their vehicles are out of warranty, damaged
or accident history with high price tags. Definitely
not worth the trip, i ended up paying more from
another dealership atleast with some confidence in
their reputation. These guys have no idea if used
tax ev can be deducted at time
Of sale and not willing to talk about 15400 IRS form
Filing. Their manager just has no manners and will
force you to buy a bad carfax vehicle thatâs been
sitting on lot for more than 3+ months (talking about
a Model Y LR 2021).
Nov 9, 2024
Didn’t respond about vehicle for a week then told me sold.
Nov 10, 2024
Response from current dealership:
I'm sorry you didn't have a favorable experience with Huntley Ford. We are VERY short staffed, not able to hire sales people and typically we need to service the customers at the dealership. We are hoping to hire more staff to help the situation and are working on our processes. We appreciate your patience.
They will not give me OTD price. Called about a couple of different cars and same response. I don't want to make the drive
from out of state if they won't give me a price.
Nov 10, 2024
Response from current dealership:
I’m sorry that you weren’t completely satisfied with your visit. We appreciate your feedback. We do try and work with customers who are within 350 miles of the dealership hopefully your local dealership can help you. Please accept our apology.
Oct 11, 2024
The price is not the price! Especially when you have your own financing. Add 2k+. NEVER give them your social. They ran it 4 times without my permission. It was literally the 2nd thing I said. Told me it was needed for paperwork. The managers exact words “what you are not going to do is come in here and go around sales( I attempted to negotiate the price of the car since again I came with a check) and what you Not gonna do is not cut financing out!” Repeat loudly,”because we are not a not for profit company!” (Disrespectful) I replied I get that, but the price should simply be the price plus whatever taxes are needed the end! There was NO consideration for the customer. Another customer that a salesman was arguing with actually walked out for the same. Next, finance guy over pricing GAP insurance, lied about the warranty being the dealership warranty. Nope, he overpriced an aftermarket warranty ♀️. I do not recommend this dealership.
Treated with respect, BUT wasted 3+ hours of my time. Were not willing to make a deal, so we walked. Took
over 2 hours and 30 minutes to actually get to someone who could negotiate. Before that we were dealing with
a "saleman" who had no authority. Won't come back or recommend. They are specializing in used Teslas and
charging a premium price for them!
Nov 10, 2024
Response from current dealership:
Sorry you didn't have a 5 star experience we are working on internal processes.
The only reason I would give this a star was for the salesman that originally worked with us and showed us vehicles could not have been nicer. Once we decided on a car with a price that we
THOUGHT was in our budget, that's when the other shoe dropped. Their fees are ambiguous and exorbitant costing at first up to 50% of the sticker price on the car we wanted to buy. When the
sales manager came over to try and work out the fees further, he was dismissive and disingenuous with all of his arguments, refusing to work on lowering their fees. If you are interested in a car
here, add another $1k-$2k at least for their "fees" alongside the usual taxes and licensing fees on top of their sticker price.
Never trust this dealer; it is a trap. I contacted them about a pre-owned Tesla to know the out-the-door price of one of their listings. They repeatedly told me I had to come in person to get the pricing information. On the phone, I was told to meet Mr. Max at the dealership.
I went in person, test drove the car, and asked about the total price. That's when I realized it was a total trap. The manager came over and started discussing the pricing without even introducing himself. He told me the total price "depends." Upon further discussion, I found out that for a $26k car, the taxes, title, registration and dealer fees were close to $7000.
I requested a breakdown, and the manager said most of it is dealer fees and taxes. I calculated the taxes to be around $1875, so there was no way it added up to $7000. This means there is no transparency in their dealer fees and other charges. When I pressed for more details, I was told to leave. Stay away from this dealer.
Jul 19, 2024
They require you to be in there to discuss sale and purchase vehicle. Won't work a deal or contract via phone. Won't take deposit to hold vehicle for you to fly in. Says to call 2days before flight to verify if vehicle is still on lot. What a waste of time.
Contacted them to inquire the out the door price on the 2021 Jaguar F Pace. I clearly mentioned I'm out of state buyer from Michigan, so I want to know any other fees (other than tax and registration). The person who I spoke to kept saying that she won't provide the breakdown over the phone and asking when I'm coming in. I mentioned over and over that I am coming from Michigan so I need to know exactly what the price but she was repeating same thing over and over. Not gonna deal with the dealer who won't tell you what the total price is. Moving on.
I drove 3.5 hours to look at a Genesis G70. They let me test drive it around the block. The salesman never asked me what I thought about the car, just immediately went into money talk. They brought out the paperwork and had $4000 extended warranty, $1000 vin number etching and $3000 prep and delivery fee. The total price out the door was about $10000 more than what I was expecting. The sales manager was able to get those costs taken off, but how many people have they saddled with those extra fees?
On top of that, the lady on the phone said we could do a contract that would let me take the car home since it was Saturday and the banks were closed. Then I could have my credit union call on Monday and hash out the details. That didn’t happen. They said I had to finance through them and refinance on Monday.
The final straw was my trade in. They wanted to give me $11000 for my car that kbb trade in valued at $18000.
They’re a high volume hot shot dealer. They’re just trying to move cars.
I recently contacted a salesperson to inquire about a car I was interested in purchasing. Unfortunately, they were unwilling to discuss any details over the phone or via email. They insisted that I drive all the way to their showroom, which is approximately 10 hours away from my location. I tried to explain my situation, but they were quite rude and dismissive, stating how busy they were and that they couldn't entertain my inquiry unless I made the long journey to their showroom.
Jun 13, 2024
mostly a good experience. We were miles apart on a potential trade in. The only issue is
that the dealer kept contacting me daily, and sometimes multiple times. I asked them to
stop contacting me and it took a coupe of days before the calls have stopped
May 19, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Old Orchard Nissan. Your satisfaction is our priority!
May 9, 2024
Response from current dealership:
Thank you for sharing your positive feedback with us! At Old Orchard Nissan, we strive to make every customer's experience exceptional. We're happy that you had a great one.
Apr 10, 2024
They refuse to provide the OTD price. I'm from out of state and called multiple times for OTD price. They keep saying just
standard fees, but I see the reviewers saying it's an extra $6k, ridiculous. They expect me to drive 6h just to meet them in
person and get an inflated OTD price.
May 9, 2024
Response from current dealership:
I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. Please accept our apology
Mar 30, 2024
Online Price Not Honored!
Came in from out of state, called about a used SUV on their lot.
Refused to discuss pricing OTD on the phone w/ Rep and Manager Jay, “it’s all standard pricing - Tax, Title, License, Dealer Fees.”
$6k+ in non-advertised dealer fees, 25%+ vehicle price increase (+ 10% taxes on top of that).
Don’t waste a minute of travel for this dealership, they prefer to hold vehicles long term rather than sell them in a transparent manner.
THE PRICE LISTED IS NOT WHAT YOU’LL PAY.
May 9, 2024
Response from current dealership:
I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. Please accept our apology
Show older dealer reviews 107
Terrible I would never recommend anybody to buy a car from now. They told that my dad couldn’t test drive the car for me without running his credit. I told him that I had my own approval from my bank. They told me no they won’t take that they will only work with me if I go through their banks.
The salesman was nice and efficient until we started talking money. They told me that they could get a vehicle from their other dealership and once i told them i had my own financing that went out the window. The manager told me to go there if i wanted the car. I didn't need financing which was a problem for them. I had a check from my credit union or I could get a cashiers check and just pay in full. Then I was told that the price on the internet is the price only if you finance through one of their banks. I drove an hour there and spent an hour at the dealership for them to tell me my money isn't good enough for them. I shook hands and walked out. That's terrible and no way to conduct buisness.
Feb 2, 2024
I would have rated zero stars if possible. Julissa was extremely unprofessional. She stated that it was “unreasonable” for me to ask her to tell me what fees I could expect when I get there. The only reason I asked about that, is because several other reviews mentioned the outrageous fees. Thinking maybe those people were wrong, I asked before loading up my family (two children under 3 yrs old) driving 3.5 hrs each way. She stated that they are not staffed to give final sale prices over the phone, which is not even what I asked for.
Also told me that she has had people come from West Virginia and they were happy, so me traveling 3.5 hours each way shouldn’t be that big of a deal. She even dropped an F-bomb during the call, which is a new one for me when looking to purchase a $60K+ vehicle from someone.
Extremely disappointing because the vehicle is exactly what we wanted.
Dealer grade: Z-
Jan 25, 2024
after giving me a price over the phone when I got there they tried to put another 5k on the invoice of misc charges.
The salesperson was very cool. He did everything of what you would expect of a salesperson. With that said, the dealership on the other hand is very deceptive. They tried to sneak in a lot of fees to the vehicle. Luckily I bought a friend of mines that was a former finance manager, and she spotted every shady fee and made the dealership remove them. Unfortunately we agreed upon an out the door price, and my credit union who I financed through informed me that the vehicle was still thousands above market average. The dealership was already upset with us spotting and removing the unnecessary fees, so they didn’t wanna give me market price for vehicle. So I skipped on the vehicle. I wouldn’t return to this dealership. Very Deceptive, I mean thousands of dollars they try to sneak in on your vehicle price!!
Jan 18, 2024
Response from current dealership:
- I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. There are several concerning details in your review that I would like to learn more about. Would you please consider giving us a call.
Jan 18, 2024
Response from current dealership:
3-star experience is not what we expect for our customers. We’d like the chance to make this right. If you’d like my help, would you please give Gary a call?
Jan 18, 2024
Response from current dealership:
We can’t thank you enough for the excellent review of Old Orchard Nissan!
There’s nothing like seeing a great review on our page, thank you!
There’s nothing like seeing a great review on our page, thank you!
I send request to this dealer for this ford raptor it’s posted on car guru it’s showing as acccidnet vehicle old orchard Nissan sales department called me today 09-02-23 around afternoon she was lady she told me she’s the sales manager with all request I ask her for car fax that I need to see what damage on the car she get mad that why I ask her for car fax she was telling me oh it’s moderate oh it’s moderate I again ask her can you please send some detail before I drove 4 hours to see this vehicle in person she get mad again and hang up my call very bad service watch out before you deal these guys
Jan 18, 2024
Response from current dealership:
I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. We are very short staffed so we apologize for this experience
Beware worst experience ever i was calling them about car i was interested for 2 weeks, i was told that car is in the shop and they will let me
know when i will be able to see it , they called be that car is ready and i can come to see it, i was about to leave my house and just called
them to check if everything is good to go i was told they they just sold to to another customer ! Lady General manager who i spoke was very
rude too!
Jan 18, 2024
Response from current dealership:
1-star experience is not what we expect for our customers. We’d like the chance to make this right and maybe find you anther car.
Sep 6, 2023
Working with Jerson Ocampo was an absolute pleasure,he is very patient.I have purchase many cars over the years and Jerson Ocampo has been so far the easiest and most knowledgeable person to work with, especially because he speaks my same language Spanish.it was much easier to communicate with him.thanks so much Jerson.
Jan 18, 2024
Response from current dealership:
We can’t thank you enough for the excellent review of Old Orchard Nissan!
There’s nothing like seeing a great review on our page, thank you!
There’s nothing like seeing a great review on our page, thank you!
Aug 18, 2023
I buy cars often and usually out of state. This dealer would not give me any print outs or breakdown unless I came to the dealer which is 12 hours from me. I saw prior reviews saying they add 6k packages like some dealers do, on top of the price and regular tax title doc etc. The first lady would not be transparent about this add on and kept telling me to come in for the full breakdown. The manager stepped in and said the package is optional. I requested a breakdown of the total price and fees and they refused to give it to me saying I have to come in. I have been buying cars for a a long time now out of state. They good dealers don't have a problem getting every situated over phone and email so you feel comfortable taking a long drive to get the car. This one is in the stone ages of car selling. It was actually stressful trying to get plain old transparency in the price. Come to think of it I still don't know their total fees and price cause they wouldn't tell me over the phone.
Jan 18, 2024
Response from current dealership:
I am sorry for your experience. We do try and service customers within 350 miles of the dealership. Hopefully your local dealer can help you with your car purchase.
I called them to ascertain the vehicle qas
available, they confirmed. As soon as i stated it
was a cash deal & I would like to get a pre-
purchase inspection, they immediately switched
tones & insisted they don't do internet out of
state sales. Seems all round shady. Won't sell
you a car unless you fly to them. Definitely
typical shady dealer practices. Look at other
reviews
Jan 18, 2024
Response from current dealership:
I am sorry for your experience. We do try and service customers within 350 miles of the dealership. Hopefully your local dealer can help you with your car purchase.
Aug 1, 2023
Absolutely worst dealer on the planet. I have shopped for tons of cars in the past and I know the process can be stressful but this one is just as bad as it can get. First off, whatever price is quoted oh here, you can add $6k to that price because that is what they will charge you before tax in the name of some random warranties and stuff. They will miscalculate numbers deliberately and force you to agree on them such as incorrectly calculating taxes. Further, they will force you to agree on some number and keep pushing you to hand them your credit card. Finally, if you end up talking to a manager, he will be nothing close to t about his staff’s behavior and tell you that you must have misheard things. They were giving me 500 dollars for my trade-in vehicle which I am getting over $ 8k at other places. I can’t imagine how anyone ever buys a car at this place. They should be ashamed of themselves.
Jan 18, 2024
Response from current dealership:
We can’t thank you enough for the excellent review of Old Orchard Nissan!
There’s nothing like seeing a great review on our page, thank you!
There’s nothing like seeing a great review on our page, thank you!
Jul 24, 2023
Below standard dealer - car advertised as certified yet the dealer wanted to add the cost of the certification into the price of the car.
Salesman was orienting a new person and both of them got in the car when I went for the test drive - very distracting when I was asked questions while test driving (where do you work; etc).
Jul 4, 2023
Very good
all-around bad experience. the finance guy wasn't great. he was very pushy on getting the deal done even tho I made it evident I came for the advertised price and not his ridiculous add-ons. He
claimed his 8k in markups were "Fees for doing business" and I had to pay it. once realizing the price I did my best to negotiate the price down but not enough. The finance guy then asked me
why I'm wasting their time and said I should just do the deal as is because his price was cheaper than other dealers and I should just overlook the add-ons and be happy.
the best part - there was $3k in prep fees and after a thorough walkthrough I came to find a bag of rotting food in the armrest in the back seat and other issues wrong. not sure what prep that is
but it's not worth $3k. also noticed they bumped the payments higher than what they should be, did my own calculations after walking out, and noticed the monthly payment was ~$60 more than
it should be.
A Prompt response to my internet inquiry was made however after visiting dealership and sitting with Sales Rep, I thought the rep was Deceptive and insulting. I Test drove the vehicle of Interest however Vehilcle wasn't clean as it Could've been on a Clear, Dry, sunny day. Sales rep was not as accommodating as expected and seemed to care more on forcing and encouraging Financing through dealer finance companies [even though I proposed using my own financing] additionally, The Sales Rep insisted on showing vehicles I had no interest in than those I inquired about. I Most likely wouldn't refer or recommend this dealer to friends/family.
I departed very disappointed !
Jan 18, 2024
Response from current dealership:
We pride ourselves on our professional service and I’m very sorry that we lost your business. I’d like an opportunity to learn the details of what happened here and how we can improve. If you’re interested, would you please reach out at your convenience? Thank you, Gary
Nov 11, 2021
Response from current dealership:
Thank you so much for your review! We are so glad that you had a good experience!
Nov 11, 2021
Response from current dealership:
Thank you, Jack for your review! We appreciate it very much
Jan 28, 2021
It was a pleasure working with them. Julia was completely honest and helpful with the process. The car was advertised and then taken off as they were fixing a recall. Julia then introduced me to Tyler who sold me the car. Tyler then delivered the car 75 miles North, do to them replacing the windshield as a condition to the sale. I would be the first to admit I am not easy and have walked away from 7 other deals do to different issues. I had no issues with MARTIN Nissan.
Feb 2, 2021
Response from current dealership:
Mark, thank you SO much for taking the time to share your recent experience with our team! We are so glad that everything worked out & that you are now driving your beautiful truck! Thank you for your patience & time, it was a pleasure! Congratulations again.
Jan 15, 2021
Response from current dealership:
Mark, thank you for taking the time to share your experience! We appreciate it very much. Thank you for the opportunity
Jan 4, 2021
Response from current dealership:
Thank you, Tony! We appreciate it
Dec 9, 2020
Thet were very accommodating.
Dec 12, 2020
Response from current dealership:
Thank you, Terrance for sharing! We appreciate it.
Great and immediate response from personnel for enquiry. Will want to come back to do business with your company
Dec 7, 2020
Response from current dealership:
Thank you so much, Emmanuel for taking the time to share your recent experience with our team! We look forward to working with you as well!
Aug 18, 2020
Great experience
Sep 22, 2020
Response from current dealership:
Thank you, Stephanie for sharing your review! We are so glad that your experience was a great one.
I was contacted almost immediately and sent a reminder text to schedule an appointment due to COVID-19! Great experience thus far & the car hasn’t even been purchased yet
Sep 22, 2020
Response from current dealership:
Thank you so much for sharing your experience with our team! We are so glad that it was a positive one.
Jul 8, 2020
Response from current dealership:
Thank you very much for taking the time to share your experience! Congratulations on your beautiful truck!
Jun 15, 2020
Answered all my questions in a timely manner. Just did not have the vehicle I needed probably due to the virus situation.
Jul 8, 2020
Response from current dealership:
Thank you, Michael for writing us a review! We appreciate it.
Mar 31, 2020
Response from current dealership:
Thank you, John for taking the time to write us a review! Congratulations on your beautiful new car! Welcome to our Martin Nissan Family
Mar 2, 2020
Response from current dealership:
Thank you so much, Elena for taking the time to share your experience with us! We appreciate it very much.
Jan 16, 2020
Great
Feb 3, 2020
Response from current dealership:
Thank you, Shahid for your review! We appreciate it very much.
Dec 23, 2019
Response from current dealership:
Thank you for writing us a review! Please let us know what our team could have done to ensure that we deserve 5-stars.
Oct 23, 2019
Mostly great. Julia the sales manager was super friendly, responsive and helpful.
The only issue I had with these guys is the extra $500 they tacked on at the end for "accessory
package" and "document fees" which I found unnecessary, especially since I didn't ask for any
"accessory package".
However, I didn't want to kill the entire deal over $500. That's how they get you right?
All in all so far a great experience. I will change this review if I get the car and it is different than
advertised.
Oct 9, 2019
Response from current dealership:
Thank you so much for sharing your experience!
Aug 9, 2019
Great team! Best sales rep ever. Go see Tom P & Samantha I.
Super friendly & the wont hassle you like most places.
Aug 21, 2019
Response from current dealership:
Thank you very much for taking the time to write our team a review, Celeste! We are so glad that you had such a great experience. Congratulations on your purchase, we look forward to seeing you for your first oil change!
May 26, 2019
Response from current dealership:
Thank you for taking the time to write us a review! We are very glad that everything worked out & that you were able to make that long drive home in your beautiful truck! Congratulations again!
The car turned out to be in worse shape than I could see in the pictures. The selection of other new and used cars were a bit limited but the sales staff was pleasant.
Apr 26, 2019
Response from current dealership:
Thank you for the review! We do have a handful of vehicles that we sell as wholesale specials, as-is. These are usually unique vehicles with good miles that are at a specific price point. We recommended from the beginning that you stop in to physically see the vehicle to see if it was the right fit, as this was a low-mile, one-owner Crown Victoria that is no longer made. We have over 150 used vehicles but only a few comparable to the one that you saw. Thank you again, good luck in your car search! If you have any further questions, please contact Carl Bauer, our General Manager at (847)965-346
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Mar 21, 2019
The people were all very friendly
Mar 25, 2019
Response from current dealership:
Thank you, Cristhian!!
Mar 11, 2019
I was picked up from the airport treated with respect and the staff was respectful friendly. Just an awesome experience
Mar 13, 2019
Response from current dealership:
Thank you for writing us a review, Terrance! Congratulations on your vehicle, we are so glad that you had a great experience!
Mar 7, 2019
We ended up going a different route but the internet mgr Julie was amazing. She was prompt, informative, and great to work with!!
Mar 13, 2019
Response from current dealership:
Jen, thank you for taking the time to write us a review & Congratulations on your purchase! We hope to be able to help you with your next vehicle purchase!
Jan 4, 2019
was helpful, wrong car for me
Jan 9, 2019
Response from current dealership:
Thank you, Glenn for taking the time to write us a review! Congratulations on your purchase! We are glad that you were able to find the perfect vehicle to fit your needs.
Jan 9, 2019
Response from current dealership:
Thank you! Please let us know what we could have done differently in order to make sure that you feel that we deserve five stars.
Very nice folks at Martin Nissan. They replied back in a timely manner and
very nice to deal and work with and answered all my questions.
Jan 9, 2019
Response from current dealership:
Thank you so much! We are very glad to have been able to help!
Aug 25, 2018
The truck I was looking to purchase was spoken for before I got a chance to go look at it/purchase and they had called to inform me someone had bought it rather then me driving all the way over there and finding out then and just try to sell me something else I thought that was very compassionate I would definitely do business with them in the future.
Jan 9, 2019
Response from current dealership:
Jason, thank you very much for taking the time to write us this review. We understand how important your time is & we value that, so we have staff set aside to confirm appointments, inventory, etc. We hope to be able to work with you in the future! Thank you again.
Aug 25, 2018
The person who contacted me was actually an employee inside the dealership! Not at a call center like most of these dealers nowadays. That was a plus from the gate! Everyone was friendly and helpful. I didnt purchase yet but if they get the vehicle I am interested in soon, I will return...and only to them. I don't care if another dealer in the area has it, I would make the drive again if need be.
Jan 9, 2019
Response from current dealership:
Thank you for taking the time to write us a review, Kim! We hope to see you again the next time that you are in the market for a vehicle!
Jul 22, 2018
Excellent dealership. Would purchase another car from them!
Jun 27, 2018
Quick response, all information given.
Jan 9, 2019
Response from current dealership:
Thank you, Gabi!
Staff was friendly. Price online was $2000 less than price at dealership. It was not noted until we test drove it and was negotiating price. Drive 3 hours to look at vehicle. Car was overpriced at either price. They WAY underestimated the price of trade in. Walked away without the vehicle due to overpricing.
May 16, 2018
Response from current dealership:
We apologize for your experience. Your online price was not only honored, but discounted further. Since you drove three hours, that can only lead me to assume that we do have the lowest-priced vehicle with the leather & all options within 500 miles. We had already discounted the vehicle by $2K, which you saw from the window sticker. After your initial test-drive, we came to the conclusion that the vehicle needed a strut. After you test-drove the vehicle for a second time with one of our Master Nissan Technicians, we took off an additional $500 off of our already discounted internet price.
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Apr 20, 2018
Quick, courteous, and informative.
Jun 25, 2018
Response from current dealership:
Thank you, Michael! We understand how important your time is, so we try to accommodate the best that we can.
Apr 13, 2018
What a great experience, great sakes man deal was great , management was very helpful, would highly recommend !!!!
Jun 25, 2018
Response from current dealership:
Rich, thank you so much! Congratulations on your purchase! We hope to see you again soon!
Mar 25, 2018
They were not truthful about vehicle condition.
Had poor previous repairs that were obvious.
May 8, 2018
Response from current dealership:
Joe, we are sorry for your experience. We always try to disclose as much as we can ahead of time, in this case the vehicle was in the process of being painted. As you can see by our other reviews, our customers & even people who have not purchased vehicles from here typically have a great experience & refer us their own friends & family. We understand your frustration & we will be more diligent in the description of our used cars in the future. Our Management team & owner thank you for bringing this to our attention & again we apologize for the misunderstanding.
Feb 11, 2018
Great!
Mar 27, 2018
Response from current dealership:
Thank you, Greg! We are glad to have been able to help!
Feb 4, 2018
Purchased the vehicle at a great price!
May 8, 2018
Response from current dealership:
Congratulations, Patrick! We strive to make sure that our vehicles & pricing are both unique & competitive. Enjoy your vehicle & we hope to see you again soon!
Jan 21, 2018
I purchased the car. The dealer was courteous, helpful and fair
May 8, 2018
Response from current dealership:
Rick, congratulations on your purchase! We are glad to have been able to help. Enjoy & please visit us again!
May 8, 2018
Response from current dealership:
Urgency is key, Roseanne! We want to make sure that your questions are answered in a timely manner. Thank you!
Sep 29, 2017
Great will share with family and friends.
May 8, 2018
Response from current dealership:
Thank you, David! We are always here to help, whether it be for parts, service or sales. Stop in & see us soon!
Aug 3, 2017
Great Dealership, Thanks to Chris and the whole Team ,I most Definitely Will recommend them to anyone who will listen, I came way from New Orleans to buy a car and they made me feel at home, I was so comfortable with the whole process, I Appreciate it Thanks for making me feel welcome......
I have purchased 5+ cars in my life and this was by far the Best car buying experience. No games, no gimics!! They were straight forward and honest the whole time! The price was low, they gave me a great deal on my trade in and they let me take it to my mechanic to check out prior to purchasing! They have a new customer for life!!!
Feb 7, 2017
Great professional dealer Luis and Joe very professional folks to deal with
Feb 4, 2017
Fast return call very helpful
Jan 13, 2017
they were very helpful
Oct 19, 2016
Very accommodating but the features on the vehicle arm not what I wanted
Oct 6, 2016
they were responsive to my email and phone inquiries, but couldn't come down an extra $500 to make the deal work. I was disappointed in that.
Aug 24, 2016
I ask and they deliver in a timely manner.Thank you.
Jul 6, 2016
Dealer had one week notice that I was coming in for a test drive. Vehicle was in the back of lot and looked like it had been there for some time. Full of dirt and dust. The vehicle was not appealing at all. Staff was very courtious and seemed almost as disappointed as I was. Perhaps in the Future a little prep would increase sales.
Jul 4, 2016
Responded within the hour and called me the same day
Jun 16, 2016
I was in there showroom for 20 min. and no one ask me if they I needed help.
May 22, 2016
quick to call back, very polite woman just to far away for me to drive
May 14, 2016
The staff was very friendly and willing to work with me on making a deal.
The only suggestion I have is, the car should have been cleaned up before I arrived for a pre-planned test drive. I say that because the dealership knew that I was coming from out of town (3 hour drive) to specifically see the car that I purchased. However, the car was completely cleaned and shining by the time I left. The salesperson called me within a couple days to see how the car was driving and whether I had any questions, which I appreciated and was pleasantly surprised. I would recommend buying your next auto from Marin Nissan.
May 14, 2016
Dealer was friendly and cordial initially, however they became overly aggressive at the end on closing the deal when we would not close.
Apr 29, 2016
Best expirience ever
Feb 18, 2016
When I emailed, Louis called me back within 5 minutes. When I walked in, James greeted me. With a little friendly negotiating, I purchased the vehicle for what I was willing to pay!
Jan 7, 2016
Tacked on fees and services after price was
discussed. Didn't end up buying vehicle.
Dec 6, 2015
They called me about a car I had a question on and were
very nice about it. I found a car somewhere else and did not
have to deal with them further.
Nov 22, 2015
Very very very easy to do business with. I
would go back for another car in a
heartbeat
May 20, 2015
Friendly and Professional !
Mar 7, 2015
Vehicle sold before I could contact
Feb 10, 2015
Great customer service. Very polite and
absolutely not pushy staff. It was very
easy to negotiate. And as a bonus - free
oil changes for as long as I own this car.
Feb 6, 2015
price is not as advertised
Jan 22, 2015
Had a good experience. Julie provided
me with most of the information I
needed prior to my 3 hour trip to test
drive the vehicle. Sale went smoothly
and I have no regrets at all.
Oct 29, 2014
Good experience, just not the car I was
looking for.
Jul 2, 2014
The team at Martin Nissan,
especially Tom, we're a pleasure
to deal with. They had the exact
car that was advertised and it
was in excellent condition!
Hats off.
Mar 12, 2014
Online sales manager replied promptly and answered questions
about the vehicle.
Jan 23, 2014
Great dealer.
Oct 5, 2013
When I got to the dealership, they said that the price listed online
was not what they were actually asking. It made me very mad and
I felt it was not fair at all to those of us
driving a ways to see a car.
Jul 16, 2013
The staff was friendly and listened carefully to my car needs.
Jul 9, 2013
Samantha the saleslady did a great job, when its time to get a car we will go back to her 1st.
Jun 6, 2013
They responded promptly and then 100 times more! Phone calls
emails for two solid weeks. Don't call us, we'll call you
Feb 28, 2026
Response from current dealership:
we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
May 2, 2013
Although I have yet to purchase a vehicle, when I contacted this dealer to see if the
car was still available, one salesperson responded yes, while another one responded
that it jad been sold.
Dec 15, 2012
This dealer is great. Quick response and they gave me a great deal on my car!!!!! I'm very happy with my purchase!
Oct 23, 2012
They called me promptly and gave me all the info I requested.
Sep 19, 2012
Same night call back, great customer service!!
Aug 25, 2012
Everyone I dealt with there was very friendly and helpful. I really enjoyed
the experience and would definitely buy from them again.