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Dealer Reviews

Based on 4 reviews
All reviews are verified visits to the dealer. – Learn More
Mar 31, 2026
Good experience
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Mar 23, 2026
The owner on the phone was very nice and did his best to help me. I would come here again.
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Mike
Mar 17, 2026
Tim was very down to earth and helpful . The buying process was straightforward, and simple Ogden Auto Sales and Service has that hometown vide . You feel like you’ve known these guys your whole life . The car has lived up to expectation so far . The prior owner had the car serviced at Oden Auto service The service department provided me with extensive service records for the car I purchase for my daughter . Tim had the vehicle serviced for tge sale and even had the oil changed without me having to ask . I have since brought my personal vehicle to the service department for maintenance . Reasonable prices , quick, dependable service . I highly recommend Ogden Auto Sales and Service ,
Is this review helpful? Yes | No
Mar 18, 2026
Response from current dealership:
Thank you
Ashley
Jan 25, 2026
Tim was great! Helped out a lot!
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Jan 25, 2026
Response from current dealership:
thank you
William
Jan 2, 2024
They got right back to me on my question
1 of 1 people found this review helpful.
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Dec 7, 2023
Tim was great. The truck was a great value for the money.
1 of 1 people found this review helpful.
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Jun 23, 2023
Quick on responding,
2 of 2 people found this review helpful.
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Oscar
Jun 6, 2023
Tim made the car buying process a breeze. He had great communication skills, the pictures were very accurate showing the condition of the vehicle. Overall I had a great experience and I would highly recommend his services. It was a pleasure doing business with you. Thanks again.
2 of 3 people found this review helpful.
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Jun 6, 2023
Response from current dealership:
Thank you for your purchase and your trip from syracuse
20
Feb 13, 2023
Tim was very helpfull with purchase, provided all information needed for me, and financing, Would deal with them again. Thanks.
2 of 2 people found this review helpful.
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Feb 28, 2023
Response from current dealership:
thank you
Sean
Jan 14, 2023
Very nice owner and knowledgeable about his vehicles . Pleasure to meet and purchase from.
2 of 2 people found this review helpful.
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Jan 14, 2023
Response from current dealership:
Thank you
Mark
Jun 8, 2022
The call back with information was much appreciated.
2 of 2 people found this review helpful.
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Jun 11, 2022
Response from current dealership:
thank you
Nov 18, 2021
From the first call all the way to finalizing the sale I have no complaint about this dealership. Tim was very professional and answered all questions and was very nice through the process. I highly recommend this place even out of state. They will work with you and help you to the best of their abilities
2 of 2 people found this review helpful.
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Nov 19, 2021
Response from current dealership:
thank you very much enjoy your new ride
Aug 2, 2021
Good feedback
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Apr 5, 2021
very good to deal with. Much more forthcoming than the big dealers.
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Apr 5, 2021
Response from current dealership:
thank you
Brian
Feb 16, 2021
I bought this vehicle very good dealer communication communication Nice truck
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Feb 16, 2021
Response from current dealership:
thank you
HappyCamper
Nov 22, 2020
Outstanding, great prices, and professional will recommend going here!
2 of 2 people found this review helpful.
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Nov 22, 2020
Response from current dealership:
Thank you
Dan
Jun 28, 2020
Very helpful, would recommend them to everyone
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Jun 30, 2020
Response from current dealership:
thank you
Adam
Mar 11, 2020
We had a great experience buying my son’s first car. Tim was very accommodating with our schedule setting up test drives and eventually purchasing the car. It was a simple purchase and we got a great deal on top of it. Thank you
2 of 2 people found this review helpful.
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Mar 16, 2020
Response from current dealership:
Thank you adam  for you purchase nice talking to you and your son Thanks again   
James
Mar 11, 2020
Tim from Ogden Auto Sales was very knowledgeable and accommodating with our recent purchase of a 2014 Ford Focus. I would not hesitate to buy a vehicle from them in the future!
Is this review helpful? Yes | No
Mar 16, 2020
Response from current dealership:
thank you very much for your purchase and talking about the legacy of the focus cars in your family great American car Thanks  again
Matthew
Jan 5, 2020
Very helpful and fast response.
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Jan 9, 2020
Response from current dealership:
thank you for your 2015 gmc purchase and making trip from Syracuse
Dec 10, 2019
Quick to respond! Very honest! Made helping us his first priority! We love the new truck, Thankyou!!
Is this review helpful? Yes | No
Dec 11, 2019
Response from current dealership:
Thank you  congratulations on your new truck
nick
Jul 3, 2019
fast and honest guys
1 of 2 people found this review helpful.
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jill
May 2, 2019
Dealer wanted me to call, didn't answer my question in the response. If had wanted to talk to a salesman I would have called in the first place. I moved on to a different vehicle/dealer
4 of 6 people found this review helpful.
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Rosalie
Mar 30, 2019
Dealer responded me all my questions. Van was exactly as pictures in the site. I recommend car gurus.
1 of 1 people found this review helpful.
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Apr 2, 2019
Response from current dealership:
thank you for your business nice meeting both of you congrats on the future
Kamerin
Mar 17, 2019
Wonderful experience! Ogden Auto Sales is a great place to buy a vehicle. As a single mom buying my first car, I was nervous. I didnt want to end up with a rude, pushy salesman who tries to take advantage of my lack of knowledge. But the owner, Tim, is a very nice & respectful guy. Not a pushy salesman in the least. He patiently answered all my questions and made sure I was happy and comfortable with my purchase. We came from over an hour away and he was very accommodating. He met with me on a Sunday to test drive the van, then stayed late the following Friday so I could come get it after work. The van was exceptionally clean and in great condition, exactly what I expected from the listing. Highly recommended!!
3 of 3 people found this review helpful.
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Mar 21, 2019
Response from current dealership:
thank you for your business glad your happy with caravan thanks for the review
D
Dec 7, 2018
Great dealer great price will do business with again
1 of 1 people found this review helpful.
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Dec 7, 2018
Response from current dealership:
Thank you for your purchase nice meeting you
NaimAsra
Jul 9, 2018
The Universe put this van in myPath beautifully. The whole process was very smooth. I saw the van online, loved the great pricing, contacted Tim, He responded. I did the tested drive, put down a deposit, came back a few deys later and sealed the deal. Tim handled all the new vehicle DMV stuff. We shuck hands and I drove off with the van of myDreams!!! I would definitely recommend Ogden Auto Sales to anyone. Tim made the vehicle buying process a relaxed one. Thankhz so much, Tim. Wholeness n Love ((-;
2 of 2 people found this review helpful.
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Jul 13, 2018
Response from current dealership:
thank you for the review . nice meeting you, thanks for your purchase, have fun in your travels
Jul 3, 2018
They emailed me all the information
1 of 1 people found this review helpful.
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John
Jun 25, 2018
Good place
1 of 1 people found this review helpful.
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Doug
May 18, 2018
Tim at Ogden sales was great I purchased the van the day after we negotiated a little better price I actually called him to tell him how happy I was with the van after I would shop there again hopefully not too soon though
1 of 1 people found this review helpful.
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May 19, 2018
Response from current dealership:
Thank you for the call and review
Apr 23, 2018
Tim followed up on my calls with calls ad text messages. He made time for our busy schedule. We financed a loan through a bank and the process was very simple
1 of 1 people found this review helpful.
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May 14, 2018
Response from current dealership:
Thank you nice meeting you Thanks for your purchase
Apr 4, 2018
This was the easiest car purchase I ever made. The dealer met me on Easter Sunday so I could take a test drive. I signed papers and sent a check the next day and he took care of the rest... even the DMV work. I will certainly be calling this dealer for my future vehicle purchases.
2 of 2 people found this review helpful.
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Apr 5, 2018
Response from current dealership:
Thank you for your purchase of cargo van  Nice meeting you  Will be glad to help in future
Mar 16, 2018
Tim is a great guy! So transparent and very easy going. Not pushy at all. The car is awesome and in great shape. Thanks Tim!
1 of 1 people found this review helpful.
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Mar 22, 2018
Response from current dealership:
Thank you for the review and the purchase of your vehicle nice meeting you
Timothy
Mar 10, 2018
The Dealer was very laid back and likeable, and was able to answer my questions. They handled all of the DMV requirements and didn't beat me over the head with the cost of that convenience. I am very pleased so far with my purchase, and I have no qualms about recommending them at this point in time. I'd probably give them 5 stars, except I've only had the vehicle about a week, so only time will tell.
1 of 1 people found this review helpful.
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Mar 22, 2018
Response from current dealership:
Thank you for your review and your purchase of the caravan
JD
Dec 12, 2017
Seller responded with curt one word response ("sold"). I had higher expectations as I have had better experiences with other dealers I have contacted during this car search.
3 of 3 people found this review helpful.
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Sep 9, 2017
Great
0 of 3 people found this review helpful.
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5
Aug 20, 2017
We had a fantastic experience. Everyone was warm and friendly, responded quickly to our inquiry. They went above and beyond to get our truck on the road in record time, even ran to DMV late in the day for us. We would definitely buy from Ogden Auto again!
Is this review helpful? Yes | No
Aug 21, 2017
Response from current dealership:
thank you nice meeting you and your family enjoy your new truck
Aug 5, 2017
My experience was great! I went in for one car and ended up falling in love with another one. The dealer was great at helping me figure out my payment and really put an effort into working with me. The sale was simple, I would overall recommend the service here. You wouldn't regret it.
0 of 1 people found this review helpful.
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Aug 6, 2017
Response from current dealership:
thank you enjoy your new car
Gary
May 23, 2017
I talked with a sales person, however he did not seem to eager to help me garner any financial help. In fact there was the van and a Harley both less that 3k that I wanted to do a package deal on and was told no can do because they weren't going to bother with arranging any financing.
6 of 7 people found this review helpful.
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Apr 29, 2017
Very reasonable price. Serice was wonderful and everything gets taken care of.
0 of 1 people found this review helpful.
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Nikita
Apr 21, 2017
Thank you for the quick reponse
1 of 3 people found this review helpful.
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David
Mar 26, 2017
Visited the dealer, talked with and started car. Car was sketchy, and they agreed. Was too cold to look further, but plan to visit again.
1 of 2 people found this review helpful.
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Kathy
Feb 25, 2017
We had a great experience. Tim was very friendly and helpful. He answered all my questions. We drove a long way to get to his dealership and he was very accommodating and easy to work with. He made sure things were ready for us and had the car all set for us when we got there. I would recommend Ogden to anyone.
2 of 4 people found this review helpful.
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Mar 2, 2017
Response from current dealership:
thank you for your business and traveling here the internet is a great tool for finding deals  again thank you very much
Glen
Feb 24, 2017
After contacting Tim at Ogden Auto Sales in regards to our interest in a 2010 Dodge journey we arranged to go down to see the vehicle and take a test drive. Upon arrival Tim greeted us and said he had the vehicle ready for us, handed us the key and off we went on the test drive. Tim is very pleasant to deal with, answered any questions we had is very fair. We did purchase the Dodge journey and are very pleased with the purchase. We would recommend Ogden Auto Sales LLC of Spencerport if you are looking to buy a quality used vehicle in the near future. Thanks Tim.
3 of 3 people found this review helpful.
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Mar 1, 2017
Response from current dealership:
Nice meeting you and your wife glad to help you thank you for your business
Vance
Feb 14, 2017
What a great place to do business. My Dad and I have bought a few vehicles from Ogden Auto Sales. We Have been very happy with each of them. Fair prices and fair trade value. So when it was time for my daughter to buy her first car we went down to see what Tim had on his lot. We picked up 2008 Chrysler Seabring for a great price. Tim and Joe bent over backwards to make sure we had a great car buying experience. I can't say enough about their hospitality. With not a ton of money to spend my daughter is very happy with her car. I am very happy that we could find a great safe car in our price range. I can't thank you guys enough for going the extra mile for us. We will definitely be back to buy more cars from you in the future!! Thanks again!
3 of 3 people found this review helpful.
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Feb 18, 2017
Response from current dealership:
Thank you Vance glad to help you with an affordable car
Tony
Jan 22, 2017
I bought a 2005 Silverado 3500 right before the first of the year. I live in TN and called when I saw the truck on Cars for Sale website. Truck looked good in the pictures and I asked Tim if it had any rust much, he said it's just what you see in the pictures on the back of the bed and he said the truck was never driven in the winter. I received the truck and as soon as the delivery company pulled up the driver says the truck has no brakes. I started looking the truck over and i saw that the whole steel plate on the bed had rusted completely off, the cab mounts are rusted almost completely off, the whole underneath is nothing but rust. Somebody had cut the original brake lines because they were too rusty to mess with to replace a new master cylinder. All this rust from a truck that I was told only sat through the winter. After calling several times and texting Tim called me back and says well it's a typical New York truck, (didn't know trucks rusted while parked and not driven on the salty roads).. that's not what he told me when I asked before I bought the truck... Now the truck won't start at all it kills the battery with nothing on. He lied to me about the truck and now won't mention making it right. He did say if I pay the shipping both ways he would do a refund... so I titled the truck and paid the taxes because he sent all the paperwork in the mail several days before the truck got here, I paid the freight company $1000 to get the truck here and it would be another $1000 to get it back up there...so I'm supposed to lose $2700 because he lied... I'd stay away from this place.. most used car salesman get a bad rap and this kind of stuff is why! We have been grinding rust for over a week and have had to put complete new brake lines. No offer to make it right. He sent a note to my card company saying I had plenty of time to send somebody by to check the truck out, yea I did but I made the mistake of believing Tim. In that note he tells how the truck was underpriced which has nothing to do with somebody being honest about a vehicle. I will suffer my loss but thankful to reviews and BBB and such you folks wont have to find yourselves in my position.
12 of 15 people found this review helpful.
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Feb 9, 2017
Response from current dealership:
offered to give money back sorry
Brad
Jan 14, 2017
I went to this dealer to look at a truck agreed to buy the vehicle got a purchase agreement went to the bank got a loan just to find out he sold the truck before i got back .i give this dealer zero stars for the experience i inquired. I would not recommend this dealer to anyone.
11 of 14 people found this review helpful.
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Jan 16, 2017
Response from current dealership:
i did write a purckase offer with out a deposit on sunday 1-8 you were not sure  if you could get another loan i told you i would hold truck till 1-9 at noon  i extended til 5;00 you did not get approved yet by your bank i had several calls to buy this truck i also told you i would  wait till 2;00 tuesday before i sold truck to someone else  i gave you plenty of time and chace to get loan
David
Dec 1, 2016
Dealer answered question, haven't heard back if sold.
1 of 4 people found this review helpful.
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Luba
Jun 29, 2016
This dealer did a great job showing us the vehicle and did not push at all. He was very pleasant to deal with and I have recommended Odgen Auto to others.
5 of 5 people found this review helpful.
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Jun 29, 2016
Response from current dealership:
Thank you nice meeting you and your family
jack
May 29, 2016
I would buy another used car from Tim @ Ogden Auto Sales LLC. The vehicle was exactly as advertised. Tim answered all questions truthfully and even got online to show us the carfax. Very pleased with our purchasing experience!!!
3 of 3 people found this review helpful.
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May 30, 2016
Response from current dealership:
Thank you very much enjoy your new car
Linda
May 5, 2016
contacted me and then increased the price by 400 dollars
5 of 9 people found this review helpful.
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May 5, 2016
Response from current dealership:
some of are vehicles have internet specials that sell very fast like this one did price is always honored thank you
steve
Apr 23, 2016
van was no longer there.
2 of 4 people found this review helpful.
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May 5, 2016
Response from current dealership:
sorry van was sold always updating inventory
DJ
Apr 20, 2016
Disappointed with honesty of vehicle condition. I have purchased used cars over the years and I have accompanied dealers to auctions .......so I know how the process works. However, I find it extremely unfortunate for this salesman to sell a car with thousands of dollars worth of repairs....major repairs. I guess a dollar in your pocket is more important than the value of honesty. Will not return or recommend!
7 of 9 people found this review helpful.
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Apr 21, 2016
Response from current dealership:
DJ sorry to hear of your disappointment on here you bought older cargo van last year i never got any calls from you since and yes i do value my honesty to everyone
Terry
Apr 1, 2016
Great dealer very smooth and enjoyed the vist .and hope to do more business in the future.
2 of 3 people found this review helpful.
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Apr 5, 2016
Response from current dealership:
Terry thank you very much  Tim
Curt
Mar 5, 2016
Polite and courteous, offered added description without being presumptuous or pushy. Pleasant conversation
2 of 2 people found this review helpful.
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Apr 5, 2016
Response from current dealership:
thank you
Fred
Dec 4, 2015
Wife loved the car. Dealer was very helpful when asked to put car on the lift and let us look it over.
2 of 3 people found this review helpful.
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Jerry
Nov 13, 2015
Good. Wanted to do business with them, But I hardly ever get to the city of Rochester
2 of 2 people found this review helpful.
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jamie
Oct 21, 2015
Very so about finding us a jeep they show that they have one then all of sudden they don't have it
1 of 1 people found this review helpful.
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jon
Sep 17, 2015
You can request things to be done to the car before purchasing, but it seems they just nod and play along so you'll feel heard, but then do nothing you asked. Overall knowledgeable, but seem distant and like they can care less.
2 of 2 people found this review helpful.
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Libby
Jul 27, 2015
Talked to them right away:)
2 of 2 people found this review helpful.
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Lee
Feb 18, 2015
Great service! Awedome to work with!
1 of 1 people found this review helpful.
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Mike
Feb 8, 2015
Great easy to deal with.
1 of 1 people found this review helpful.
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monique
Feb 5, 2015
Tim was awesome to me and i love the van i bought! :) it drives great and was affordable.thanks
1 of 1 people found this review helpful.
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diann
Jan 26, 2015
I did not meet with the dealer ,but I spoke with him on the phone. He was very pleasant. Thank You
1 of 1 people found this review helpful.
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Todd
Dec 4, 2014
Nice people fair prices. But get the carfax.
1 of 1 people found this review helpful.
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Ann
Aug 14, 2014
He responded to my e-mail emmediately.
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