Off Lease Orlando

Staff not helpful with providing out of door numbers over the phone. I reached out to dealer daily for around 4-5 days and was always directed to sales where they would send me to voicemail and I would never get a return call. I tried to set up an appointment call which was also not taken. I finally got someone on the phone after 6 days, who said I would receive a walk-around video and out of door numbers for shipping to my location and I never received this information.

Made an appointment specifically for one car. Two days before the appointment they finally call to let me know the car I wanted was sold a month ago.

This is the worse experience I have ever had in a Dealer. First after setting up an appointment they continued to try to sell the same vehicle we came to see to other people during the time of our appointment. They completely lied about the price online, not transparent at all. they wanted to sell the vehicle for double the amount, omitting all other charges from there online posting, forcing people to buy warranty, detailing, etc. They were not professional at all starting with the manager, it was the worse experience, with the most dishonest car dealer out there. horrible customer service.

Never received a call back then 48 hrs later car gurus was the one that notified me of car not available

They hide over $2000 billion n fees from their advertised price - I NEVER received any communication from them, even after I pre-approved myself for a loan, from their website.

Everyone was extremely nice and helpful! We ended up buying the perfect car for our family! An Acura MDX! They exhausted all efforts to make sure we were happy with our purchase!

Susan has been very helpful in helping me with a car she reached on Oct 6 13 and 17th I haven't purchased a car yet...Still looking

Nice people doing their best to get people into cars they want.

Experience was great

Good. Feedback good relations.

I love it! Great car for good price.

I went to see the car they were advertising. I liked it and asked a family member to take me because I don’t have transportation. I am retired and just moved from California to Florida, so a car is very necessary. A kind young lady showed me the car, they ran my credit, and I paid a small deposit. A few days later, I was told I could pick up the car the following Tuesday after speaking with the finance manager. For 10 days I couldn’t reach them calls were never returned. Later, I was told the car had problems and they offered another one, but it was more expensive, and I couldn’t afford it. I asked someone to drive me back since refunds are only given on Fridays in person. They returned my deposit, but I felt sad because I couldn’t buy the advertised car and the other was too costly. The experience left me dissatisfied.

Me and my friend went to check the car and it had the airbag indicator on. The engine shook horribly like so bad you can feel it in the driver seat which isn’t normal. So definitely something wrong with the engine (maybe miss firing) and car most likely was in an accident due to the airbags. When we approached the dealer, he came and said how’s the car. Me and my friend talked in front of him and said the issues. He got defensive and showed the bottom of a website without verification it was the car with same VIN or even an actual website. My friend then said “you shouldn’t get this car” the dealer then responded yelling out loud “this car is worth 9k on carfax and I’m selling it for 6k” and I hate to break it to the dealer but you don’t get a customer by yelling at the customer over concerns of the vehicle as well. Just because carfax says 9k doesn’t mean anything. That’s based if the car was in mint condition. Do better, if your even willing to take this advice or just read over it.

Made an appointment to show up and test drive car , never assigned a sales person to me whatsoever , then when someone finally approached me about my appointment, they went to bring the car up to me and it wasn’t currently starting or running lol

The cars are not ready to drive off the lot. Every car I looked at had an issue, flat tire, dead battery, no AC oil change light on.

Great

We looked at the car, my son loved it but when we went to talk final price, they added a $2000 warranty instead. These they explained were installed prior. We have yet to hear what a final price is with tax and tags. This is a rip off that we are being forced to purchase low jack, 360 shield and Sirius radio.

After we made an appointment and confirmed on the same day, we were told the car would be ready for us when we arrived. That did not occur, they had already sold the car and coerced us to go there to see if they can sell us another car. Bad experience, I would not recommend.

Contacted dealer several times about this vehicle. Although the vehicle was listed and available for sale it was always in the shop according to the dealer. When I physically showed up at the dealer after driving for an hour and a half, the dealer told me that the vehicle was sent back to auction. As of writing now it is still listed as available for sale. I will never do business with off lease Orlando and will tell every friend I know about this experience and we'll also post it on social media and tell about false advertising.

Salma was a good saleswoman and helped guide me in the right direction to finding a really good deal in the car I wanted

Even though I could not purchase from them Orlando was awesome!!!

I purchased a 2014 Jeep Cherokee from Off Lease Dealership in Maitland on March 1, 2025. Just four days later, the car broke down and had to be towed to a local garage. The mechanic informed me that the vehicle was in extremely poor condition, describing it as a “can of worms” and warning that repairs would exceed the car's value. It was clear the car was a “lemon.” When I contacted the dealership, they initially promised to fix the issue and refund my money. However, they later refused to resolve the situation. When I asked to speak with the owner, I was given the runaround with no clear answers. Additionally, the dealership falsely claimed I had the car for two weeks, when it was actually less than a week. Off Lease Dealership is unwilling to stand by the cars they sell or provide any meaningful customer support. I strongly advise against purchasing from them. You would get a better car out of a quarter machine than the one I was sold.

BAIT AND SWITCH IS THE NAME OF THEIR GAME. I called multiple times and different days inquiring about the same car. I asked why 2015 car ith clean title was only $1.5k? They said bc it had 200k miles. Fair enough. The day of reservation I called to make sure vehicle was still on lot and they said yes. I drive 45 mins only to be told that the vehicle already sold and they didn't notice that the keys were gone. But, of course they had an alternative car priced thousands of dollars higher. Just ridiculous and dishonest employees. DON'T TRUST THEM, THEY LIKE TO LIE TO YOUR FACE.

Poor communication. They essentially ghosted me after I inquired about a vehicle. A bit of back-and-forth and the typical car dealer garbage -- I ended up going somewhere else without all the headache. I do NOT recommend.

I test drive the car on Monday and made an appointment to discuss the numbers on Wednesday, I got there and they told me they sold it the day before. They couldn't let me know that they sold the car so I wouldn't drive all the way there.

It went great, helpful, determine And I was treated with tremendous gratitude thank you

Don’t waste your time called about a car they said they had multiple times but when I arrived it wasn’t there. Manager then proceeded to make excuses on how it was no one’s fault

Manager was not willing to negotiate at all. The tire was flat and another car needed a jump.

Excellent experience overall, very satisfied with them. I didn’t buy the car I went to look at but actually found something I liked even more and purchased that with Offlease.

I called ahead to confirm its on the lot and that was confirmed by the rep. I got there and the BAIT was sold. The Rep Albert did however have a SWITCH they offered. I will not be back. BEWARE