Oak Ridge Auto Sales

Thanks Deyonte!!! We appreciate the kind words and your business.

Thank you Paul!!! We appreciate the kind words and appreciate your business.

Anastasia - We really hate that this happened with your vehicle and if you would like to discuss anything with me, directly, please give me a call at 336-605-3445, Blain Eaker, General Manager.

As this is a public forum, I still need to address the complaints for any potential readers.

1. We do not cut any corners when we service our vehicles, this particular one had over $3000 dollars spent on it upon arrival and was driven an additional 500 miles by us before it was sold with no indication of a problem. The customer also test drove the vehicle before purchasing,  returned home over 130

Anastasia - We really hate that this happened with your vehicle and if you would like to discuss anything with me, directly, please give me a call at 336-605-3445, Blain Eaker, General Manager.

As this is a public forum, I still need to address the complaints for any potential readers.

1. We do not cut any corners when we service our vehicles, this particular one had over $3000 dollars spent on it upon arrival and was driven an additional 500 miles by us before it was sold with no indication of a problem. The customer also test drove the vehicle before purchasing,  returned home over 130 miles away and drove the vehicle for a week without a problem. I think it is fair to say that this was not a known, pre-existing issue.

2. We sell pre-owned vehicles - and while we make every possible effort to make sure that we are selling quality vehicles, something that is working today may not tomorrow. This is why we present all service contract options (what most people call "warranties") to all of our customers. If the customer declines to take additional coverage, they sign an As-Is Buyers guide per North Carolina law, and then we also have an additional form with a large stop sign on it that says we offered coverage but the customer turned it down and they understand what that means. We are extremely transparent about our policies and processes.

3. A flashing check engine light is an indication that you should stop your engine immediately. Driving a vehicle with a check engine light flashing can cause additional damage that could have been avoided.

4. A shop contacted us originally, not the customer, we assumed they were just inquiring about our policy for repairs and answered them appropriately. I now know that the customer did reach out herself after that, but spoke to a salesperson, not management, which doesn’t change much, but certainly management should be involved if a customer is expecting something from a business that they are not getting. To clarify further, what the salesperson tried to explain was that when a customer is local, we typically help them get cheaper shop bills in general by getting them wholesale parts and labor through shops that we use regularly for their normal repairs and maintenance, he did not mean that we don’t help out of town customers. Less ...

Thank you!!!

Thank you Joe!! It was a pleasure meeting you guys :-)