Northampton Volkswagen

Prompt response. Did not have an awd but did later get one and contacted me but I had already found one

The dealer contacted me promptly.

The dealer was in touch quickly and answered my questions.

Car was sold before I arrived for my test drive. I was not told this, but was told they couldn't locate the car. Then tried to sell me more expensive car. I declined.

Responsive and helpful. Willing to negotiate.

Amazing

Awesome and very friendly!

I ended up purchasing a different vehicle. However, Omar at Northampton VW was terrific. I would not have hesitated buying from them.

Great follow-up, pleasant when told I found a car closer to home. They wished me good luck.

Great buying experience from start to finish.

I was contacted by the dealership while I was out of state. I haven't had opportunity to respond. But they have followed up on my inquiries expediatly

I decided to pass on the auto, but the dealership responses were timely and courteous.

Friendly telephone contact.

Purchased the car on 5/24. Sales and service team Adam, John, Mark and Ross were very helpful. Special thanks and congrats to John for his first car sale. Big smiles from all when my wife cut John's necktie!!

They have been pretty good keeping up with comunication

Dealership very prompt with follow-up and requested car details.

Excellent Experience, Brandon was great!!!!!!!

Everything was fine until I was there to take possession of the car and found myself waiting for 40+ minutes to have them just put license plates on the car. Actual process took less than 5 min. Until that point I would have given them 5 stars. Now that we have a car from them I will have to deal with them on a regular basis, I hope they step up and improve my impression. Only time will tell.

Emailed contact request late night. Dealer sales contacted me next morning in good time. Contact was informed and courteous. Sales person advised me the Sportwagen TDI SE advirtised was actually a TDI S trim level, so written car descriptions should be questioned prior to visit.

Everyone was great from the internet sales manager Kathleen to the sales and customer service people. Would go here again to purchase a vehicle.

Quick response

Their response was timely and comprehensive.

Excellent expierience. They answered the request immediately and appointment was made quickly. Worked with Elvis: professional, friendly, knowledgeable, customer focused.

They were great!!! I have recieved my car and there are a few issues and they have not called or emailed back but other than that it was worth the 1.5 hours drive

Easy. Immediate response. I found a better price elsewhere but I'd return in future.

Good. Distance made me not to go there.

Dealer listed unavailable cars. The cars I was interested in were gone or never existed and were not on the lot even though the ads to buy the cars were still on the Internet.

Good in responding & showing vehicles, but did not give me any other options, such as my being able to decide on a vehicle overnight with leaving a deposit, as when I decided next day I would like to buy, it was gone. Seems just selling the vehicle, versus customer relations is more important.

Avoid this dealership unless you enjoy haplessness and appreciate a touch of rudeness with your customer service. We tried to buy a car from this dealership and because they are two hours from home, agreed to conduct paperwork in advance and plan for delivery of the car. After two week of trying to get the appropriate paperwork sent, it was finally delivered with incorrect information. When pressed, the representative from the dealership asked "what's the urgency?" Each person we dealt with in the process was less informed and more rude than the next. We finally decided we couldn't trust anything from this dealership, including whether the car had been properly "Certified" and decided to look elsewhere.

Initial contact to get details on the vehicle we were interested in was spotty but was later told the problems were due to personnel issues which have been since been resolved.

We exchanged email messages. The dealer responded promptly and showed interest in my needs. Nonetheless, I purchased a car from another dealership. They had model/color/equipment that I wanted.

nice truck but it was a Toyota they purchased for resale. They dummied the truck up to look like a package it wasn't and the price was too high!

very helpful and willing to make a deal A+

Fsst courteous service, answered all questions.

very professional and courtesies

Wish they listed the price of their vehicles.

Poor!

Dealer sent follow-up emails.

Quick phone call, very helpful staff.