NorthStar Mitsubishi

I responded to the email from the dealership multiple times with questions, only to get no response but an automated, “did you get what you needed from us?”

Very friendly staff.

We had a really awful experience at this dealer. Seems like they have a bait and switch policy going where they list a car at a much lower price online, and then when you go in they add thousands of dollars of charges on top of it. I had verbal assurance from a salesman I spoke with on the phone that the 27K online was the real price -- with no additional charges -- and also that the car still had 19 months of factory warranty. When my husband went in to make the purchase, that salesman's manager said 'so and so had no authorization to tell you that was the price (which they have published online!!) and I don't know who so and so is and when I find out they won't be working here much longer.' This 'manager' then went on to tell my husband he had to purchase a $3900 warranty from the dealership, and that he was not allowed to decline that warranty, and that in addition there was another $2k charge over and above title and tax. Very annoying since the dealer is an hour from our home.

Dealers or salesman found out I was out of town never got back with me I try calling no answer

This place has been straight forward with me, I love that.

I simply asked if their vehicles have one price or separate prices for finance vs cash. Sofia would not answer my question in writing which says it all. Tired of the bait. List the actual PRICE

They sent several emails but never responded to my replies back to them. Could not get through to them by phone. Tried several numbers multiple days but kept getting messages that the voicemail boxes were full. I couldn't even leave a message. After about 1 - 1/2 wks I received a call saying the finance, tax, etc. charges would be about $6,000k on top of the asking price of $9,795k with no willingness to negotiate even the slightest. Give me a break! I expected about $1500.00 added for taxes, dealer fees, registration and then an added delivery charge but $6k more? What does that sound like to you?

Verry good experience

Dealer was Great! I had an appointment that I showed up to very late, but I was still able to see the vehicle. Only one issue, when I inquired about the vehicle the front desk receptionist told me it was in another lot. The other lot wasn't that far away, but I ended driving to it and didn't see the vehicle. When I was on my way back to dealer I saw the vehicle in main lot. I told one of the sales rep Juan and he was more than happy to help. I missed out on the deal for the car. I took to long! I would definitely recommend this dealer.

Excellent

Called me the morning confirming the car was available and asked me go to drive test. When I went there told me it was sold yesterday...these kind of stories happened again and again. Waste everyone’s time. Nobody will do business with a dealer with no credit.

They helped me decide not to buy in NY metro area. Final price wasn’t too out of line with expensive dealers but they come up in used car searches cheaper than everyone else because they had a $2995 certification fee in my case, a $399 GPS tracking fee, $395 destination fee (used car), $449 Environmental Protection fee, +$75 doc fee. I didn’t know at first (person on phone told me when I asked what fees are involved) you can click the buy online and find the total price with all the extra fees so that’s helpful to have. I’m personally not interested in dealing with dealers that have these fees. To each their own. I was looking to buy a car under $15,000 before tax and tags so having this show up when really it’s $18,000+ before tax and tags is not helpful in the used car search engines. Stopped by store to confirm I had to pay the certification fee I was told they already do it so you have to pay it. Why that can’t be part of the price of the car in that case is beyond me.

called and texted me. Appreciate good customer service

Great

Is was SUCK!!! When 2 times to see the suv and the car was on the shop. The first time they told me that the suv going to be ready by 8:00 pm. I told them that i will came the next day. Since i didn’t go they call me to come see it. I went by to see it and the car was still on the shop for service. They ask me was on service 4 block. They ask me if want to there to see it, i told them NO.

I inquire regarding the Mercedes-Benz Gls450 and they told me it’s available but when I went there they said nope it’s still in transit I mean if the car is not there then why make appointment in the 1st place....

Every time I contacted this dealer the vechile was no longer available. Even though they sent email saying it is. Not to mention the ads never gets removed. Hey have multiple cars listed that’s not truly available

I called to inquire about pricing when asked for a manager I was told I couldn’t speak to one. Then she puts an Assistant Manager on the phone saying total NONSENSE... And I quote (All of our fees are valid I mean).. And yes that’s the talk of an assistant manager. Its time to do some re hiring! They charge you for a warranty that Lexus already provides 2995.00 Hilarious.. They charge you 499.00$ for GPS that comes factory installed by Lexus. Also a 400$ environmental fee. They have total 4313.00 in FEES. . This car dealer is a SCAM AND A RIP OFF.... Asking price is 23,995$ so with all of there ridiculous fees of 4313$ and then taxes Will be paying over 31,000$ STAY AWAY FROM THIS DEALER!!!!! Absolutely ridiculous

My worst experience when trying to purchase a use car. What at an experience!!!!. If a deal is too good to be true, then it is. The Vehicle was advertised at $9,495. The Dealer’s miscellaneous (additional) charges, including taxes and registration, was about $7000.00- Total price offered- $16,500. I was also told that the advertised price was for individuals willing to finance with the dealer (read the fine print)- I guess you get penalized if you try to buy cash or have alternative financial arrangements. I also guess you are penalized for maintaining a good credit rating, deserving of a low interest rate. The sales Guy was very courteous, to the point I felt sorry for him; however, the sales manager prove to be an arrogant fool. When I prove resistant to their ridicules fees, he boastfully told me how he has sold 500 cars- like that would impress me. Good for you if there is a sucker that is willing to pay, but I am not one of them, and never will: I did no

I don’t appreciate this dealer! They were horrible in customer service. They don’t update their website! As I submitted a credit application for a car they no longer had for sale! So they running credit on cars they not selling! Feels like a scam

Dealer responded once but didn't answer my concerns

Car was listed at 27k. Good deal so I attempted to purchase. Right at the end before I wrote the check they added a $4400 fee. Not tex, title and plates, I mean just an additional random fee they snuck in. Classic bait and switch. Very shady.

Very reliable.

Good contact

My first dealership experience and it was with Northstar it begin with me arriving for my appointment. I was greeted place looks clean look nice look professional secretary scanned my forehead for a temperature because I was test driving a vehicle. waited about 10 minutes they instructed me to go to next lot for the car. the wait wasn’t too long to see the car. I was given the keys to go check out the car but to my surprise The car wasn’t ready for me to test drive. right tire was flat and it had no gas total wait to test drive the car was three hours that was a bad experience for my first time going to a dealership now when I was finally helped i was helped by Sergio real cool guy He was courteous professional fun unlike a lot of reviews I’ve read of the salesman being snotty having an attitude and making customers feel like they were stupid A+ plus I’m glad he was my salesman. Love thecar we just couldn’t make a deal if they accept my business I wouldn’t mind coming back one day.

They actually responded some of my questions. But almost no one could answer me if how much dealer’s fees are. Then I talked to Richard apparently the manager. He clarified me that the Price the list on most vehicles are not the actual total price of the vehicle. In order to get that you Must put $2995,00. Then apply through their bank lenders. Next day, I texted him, but never replied. It would just be simpler and easier to List the total price of the vehicle except the taxes and DMV.

No good, got there spent the first hour and a half hearing every excuse or other option than this particular vehicle...winded up located it myself through literally asking for keys and checking odometers...then was told several different excuses on why they won't honor the online price and was quoted $5000 more....the battery was dead on my second option but still tried to sell me that one as well....I'll take my business elsewhere...thanks but no thanks...

Good respond

Terrible wish I could give them no stars. My husband went there after I verified price and availability. They tacked on 5k in BS fees before taxes title fee. Sale associate had on dirty shoes and pants and an attitude like he was not interested in his job. Jaime was nice on the phone and professional too bad she was off that day. I would not recommend this place to anyone.

Scam. They listed the price asked what price you saw as you make an appointment. When you get there the price went from12,495 to $21,000. Said on their site at the bottom in small letters( his words exactly) the fees are listed. Wasted my time traveling there on New Years Eve . I gave it 1 star because the salesman we worked with actually seamed that he felt bad.

Simple Buying Experience

Ecelent

THE WORST CUSTOMER SERVICE EVER!!!! This sales Person ADAM had me WAIT 15 minutes I seen him walk by me without a word then I thought maybe another 5 minutes I will give him AFTER I sat down He was NOT even attentive to me to inform of the vehicle I was going to purchase I LEFT OUT, HE DIDN'T EVEN KNOW I WAS GONE!!!! I called to speak with the OWNER OR MANGERMENT 10 minutes from driving away that was HILAROUS it rang for 5 minutes then HUNG UP!!! VERY UNPROFESSIONAL HIRE MORE BETTER STAFF!!

Met Nowell there one of the best guy, so humble and helped me a lot to set the right rate which I was expected, very down to earth guy and hard working to towards his job and sorry man because of me you got late but still you didn’t become rude, thanks for the nice deal brother.

Terrible, Terrible experience. Vehicle was advertised as "CERTIFIED PRE OWNED"- Unknowledgeable salesperson quoted me $10,000 higher on the vehicle once I arrived at the dealership. Terrible customer experience, would not return.

I made an appointment to come in and was greeted kindly, the dealership office was quiet and calm but the salesperson I was directed to had no idea what I was there for, and had his mask under his nose. :( The car I was checking out had damage underneath which they seemed to think was no big deal, and didn’t make any attempt to credit for it or recommend any place to fix it. I got a car somewhere else.

They had this car advertised for 22599. It took me 5 days of communicating with Cecil, Kathy, 2 messages that were never returned by sales managers and finally Orlando who did his job to get me the information of cost for the car out the door. This price according to Orlando went from 22599 to 36000 and some change!!!???? I was shocked and asked several times are you sure and he said yes!! Clearly not even the same price range and crew was VERY dismissive about doing their job!!

Requested photos of interior and never received any. Greatly affected my decision to purchase the car. Called twice for this information.

Lazy and isolating. All I wanted was an actual picture of the car and not the grab a stock internet photo that looks nothing like the actual one. And whether or not it had two keys. Read their reviews, and gave them the benefit of the doubt. Just an email saying they will contact me with this information. NOTHING!!!!! My window to purchase closes in 3 hours. No Birthday present for me. Go figure. And I am giving 1 Star because at least I got an email that was not helpful!!!

Trash, wasn’t even a sports car. Took it to the Lexus dealership and heard it had 4 accidents that we didn’t even know about so we ended up trading it and paying extra. The sales guy, Moon, was literally the worst, i just thought maybe he was having a bad day. But we got swindled and scammed never ever showing up to this place again. Wayyyyy over priced for a bunch of accident cars. Annoying part i actually wanted to come back to get another car the same week.

They wasted my time and sold the car that we were negotiating.... I was on contact with the dealership about buying shipping the car to me. I kept asking for accurate photos of the car because the listing had a different charger in it. I asked for carfax and pictures of the car. I kept waiting patiently. When I called back again asked about the info that I requested, they said oh , we sold that car a few days ago... I was not happy about that.

Yes, The dealer was very helpful. Provided me with the information I requested.

Contacted me promptly and were quite helpful.

No one responds to emails only automated messages. I call and get placed on hold and transferred to someone who isn’t available so they take my name and number but never reach out. This happens every time I call.

The salesman “AJ” was very helpful, but vehicle was not on any of the 2 lots.

Good

WORST WOOORST EXPERIENCE! STAY AWAY! I dealt with Geraldo, fell in love with the car and since I was over an hour away he said the only way to secure the car is with a deposit. I complied, gave the deposit & had the check mailed from the credit union. He confirmed everything and he said the car was now secured for pick up so we scheduled the day to have paperwork signed. I called off work and then the night before going, I get a text message from him saying “the GM sold the car.” That was all, no apologies or a phone call! They didn’t return my deposit, did not return my calls. It was unbelievable! Worst service ever, honestly do NOT waste your time with this sketchy horrible Unresponsive dealership. Wish I could rate with negative stars!

After returning from a test drive of the car we were interested in we were told it was already sold. Then they try selling us older, higher mileage and more expensive cars. I believe its called bait and switch.

Big fat lies. They are selling major accidents involving vehicles as no accident and certified. When I confront them about that got mad and aggressive.

Just another scam. The price listed is not the price. Fine print says it would cost $3k more. To their credit, the car was actually there, but so buried behind other vehicles it would have been nearly impossible to test drive. The salesperson handed me two pages of the carfax, which strangely didn't include about two years of data. The car had an obvious accident with a hole in the rear bumper, displaced panels and a cracked light assembly. Don't waste your time.

I talk to someone and never got back to me with answer

Ok.

Tons of follow up

I showed up for my scheduled appointment and the vehicle was not there. Why? It was the dealership owner's privately owned vehicle that he was/is still trying to sell through the dealership, so he had it home with him. When it finally got there, the owner's son was the one to bring the vehicle, so I had no individual to legitimately negotiate/speak about purchasing the vehicle. I was not willing to speak to dealership employees about a privately owned vehicle. No thanks!

Response time was perfect

It's a good dealer. They contacted me as I needed.

Horrible experience. They rarely get back with you and are not helpful at all. I had money in hand ready to buy and they still didn’t respond. After I told them I was ready to buy they emailed the next day asking what I wanted. The manager even hung up on me and didn’t call back. Totally awful service.

Read the fine print...any price you see from this dealership is based on a 3k down payment...very misleading advertising. Terrible.

It took me several conversations to actually get what I requested and I achy had to walk away for a few day because they had not responded...but overall. It a horrible experience

Replied to my messages and provided info needed. Ended up not buying the car from them due to vehicle conditions.

Good

Quick response

Dishonest pricing, they list a price that’s $3k lower than the price they want for the car, that’s NOT for taxes and fees, it’s part of the price of the car in addition to the price they have listed.

I was contacted about the vehicle but when they knew I didn’t live in that state, I never heard back from them.

Excellent customer service, all my questions were answered and were very helpful. Thank you celes.

Fast service...

They replied my inquiry right away professionally. Besides the sale staff, the sale manager also take initiative offering the help professionally. what I do not like is The $3000 down payment is not count as part of the purchasing price.

Read the fine print. This dealership sneakily writes (in letters, not numbers) that the price does not include a $3000 down payment. When they messed up by leaving that out of the listing I was looking at, they initially agreed to honor their word and give it to me for the price without the $3000. They then offered an optional $2000 extended warranty, which I declined. After verbally confirming at least 5 times, both on the phone and in person, that the final price was $12,000 plus tax, I was ready to pay for the car. At the absolute last moment, my salesman named Ray (or Panama) added a $3000 charge to the bill, which he said was for a "mandatory extended warranty". What a phenomenal load of crap. He and his manager Tee both blatantly and repeatedly lied to my face. They are deeply crooked and I would strongly dissuade anybody from buying from them.

The dealer contacted me. I went and looked at the Lexus ES 350. The car had some issues. They said they would take care of it. I could not make the trip back to them as I had to go out of the country on an assignment. Overall the dealership treated me well.

they were very nice. the weather prevented from going to see the car. it was also Thanksgiving. I will contact them when I can. But they were very helpful.

Response was great

Excellent

I would rate them 0 stars if possible. Their advertisement is extremely misleading! I drove over an hour to check out a vehicle that was advertised for $25,565. After spending time test driving and talking over the car, the salesman sat me down to talk warranty and pricing. That’s when the price jumped $6,500 in fees! Not only is that outrageous and disrespectful, it is inconsiderate and a waste of my time. $4k in inspection fees and $2.5k for a prep fee. We still haven’t even spoke about taxes or dmv fees. Please save yourself the time from dealing with this shady dealership. Hands down the worst experience I’ve ever had attempting to purchase a vehicle.

So far so good, was courteous, but it took about 6hrs to complete the deal

Horrible! Waste of Time Dealership. I Drove from out of state over 2 and half hours to get to the dealership bc I filled out their pre-qual app on NorthStars website. Got a pre-qual certificate sent to my email after I filled it out said i was pre-qualified good for 30 days. Only after I drove all the way up thinking I was drive home with the car of my dreams...Yeah Right, B.S.! I waited their for them to get me approved again bc I had fill out another credit app in person only to be told 4 hrs only 2 banks would approve me but wanted 6k down. They jerked me around, wasted my time, gas and the sales men I dealt with was so inexperienced he forgot to give me back my licencse. I had to call dealership twice in which sales men were acting like children hanging up the phone, disguising their voice. Giving fake names or switching me to voicemails several times. Finally, after all that 2wks after I left the Dealership from Hell my license arrived in the mail. Dont do Business With Them!!!

The manager was polite the saleswoman was polite very friendly she was willing to negotiate but then a gentleman came a tall gentleman and everything I asked him for he found an excuse for it and when I asked him about the price he said that was the price that was no negotiate except for repairs that the car needed he said that wasn't going to happen that's why I left I was very interested in the car

Good

Crooks they tried to charge me extra 6 grand in fees for a 2016 X5. When I questioned them on it they said they couldn’t do anything about it. They are the toe of dealer that bring a bad rap for all stay away!!! Don’t waste your time. The sales team is clueless the managers are outright thieves. I went there with my family and left in shock on how people try to take advantage of others.

Amazing

dealer responded in a timely manner and was open to my questions

This is the kind of place that gives car dealerships a bad reputation. Don't be fooled by the sticker price they added $2,500 to it for a warranty that they put on the vehicle when the car is still under warranty from the manufacturer. Truly frustrating experience now I know why they were so hesitant to give a price over the phone because the price is completely different then advertised. don't waste your time you will never get it back. Its 2019 & yes places like this still do exist...

Drove 300 miles to see this Suburban. They knew l was coming. They called me and confirmed my appt. When l got there, the salesman was not available. The vehicle was 3 rows back in a packed lot. They didn't have it pulled out. Did not let me drive it. All they wanted to know is how l was going to finance the vehicle. Very poor experience.

Very helpful

Joe was a great help, made the experience of buying my first car that much better!

The first day salesman was rude, but after He realze we were possible buyer, He changed, people are very nice and helpfull, it was a chance for me to go back and get that car, end up buying a lower millage from another dealer.

I was taken for a fool. The sales man gave me a price and I specifically asked if there were going to be any other charges beside taxes and DMV. After they run my credit too many times they high jacked the price by over $5000 and got my credit messed up and I did not get a car.

Even though I couldn't get the car i wanted,they really treated me good.I would go back.

My husband and I were a little skeptical but we love our car and the saleswoman Michelle was extremely helpful!!!

Was told the car was one price get there it’s 4000 more with a trade in and they pressure u to get LoJack that they claim comes installed already and a extended warranty.

Good response

Excellent

Hidden fees that are said to be optional by sales rep and then financial manager comes and says they aren't optional $3k to get the car pre certified $1500 in accessories like low jack that I don't need

So far so good the Rep and Finance guy were extremely helpful I can say more when I drive away!!!

Although I was able to visit the site, they were very nice over the phone.

Great service

Very very very disappointed the price they listed is not what they ask once you get there they want rip customers they was trying to add more because accessories the car is a 2014 hello if I was getting a new car and want to add couple things then price addd up beware

I had an excellent sales experience with this dealer. The price was fair, the saleswoman (Aleisha) excellent and I even purchased a 5 year warranty on a Ford Fusion Hybrid Titanium after it was explained to me that I could purchase a warranty with no rental exclusion and that covered the hybrid battery without a mileage limitation during the warranty period. I was highly impressed with this dealer.

Dealer was helpful

Great dealer, no problems, fast deal.

Even thought we didn't buy a car when we visited (it was a used car and sold an hour before we got there) NorthStar Kia has gone out of their way to find us another car. Liscabel and her manager were courteous and helpful.

Average sales experience from used car stealership. Watch out, these guys try to attach their tracking software for 1500$. It can be removed and they play around. Luckily northern blvd has way more dealerships

Waste of time I got there and they tried to tack on more hidden fees I do not do buisness with people like that. They were not able to pull one over on me and the finance manager started getting mad at the end and telling the sales rep no to bother explaining anymore to me.

Arthur was an awesome salesman. Very knowledgeable and friendly.

Friendly, dealer worked with me and I bought the car!

It’s was great thank you.

sent email requesting info on vehicle from Sheila, never received a response. Than other person contacted me re my experience, again said awaiting info, still no response

Worst experience ever, made me go al the way down to their dealer after they call me make an apoitment just to say car its sold. But if you want it we can call back the customer so he can Give it to you... like . Like really after i pay $120 on taxis cab to get their and come back.

Excellent customer service highly recommended

The most horrible & disappointing experience I've had with a dealership. Great facade until you're forced to pay for the Itrax feature that is suppose to be optional. After leaving a partial deposit on the first day I saw & test drive the vehicle, I clearly stated I DID NOT want their warranty neither the Itrax feature installed. On the 2nd & last day when I returned to finalize downpayment & sign all necessary documents, I was told this Itrax feature was already installed & cannot be removed - they claimed "they thought" I'd agree to having this feature when I clearly stated NO! I ended up walking away from this dealership in tears & currently awaiting my downpayment to be place back into my account. WHAT A DISAPPOINTMENT! I'm mostly annoyed because this hard credit pull has now inpacted my score & if I have to go to another dealership, it will require yet another hard pull - that sucks! No customer should feel forced or pressured into accepting/pay for any feature any dealership off

Answered the same day

Was great and professional service

Told me they had the car I was looking at, when I came in it wasnt there, but they gave me a great offer on a new car which was just a bit out of my price range, good customer service, bad online sales team

The experience I had from seeing the car to test driving it was excellent! Al Alkarraeiby took care of me well, and as a result of his professionalism, I bought this car!

Good customer service

The saleswoman was very nice & reached out to me several times.

Friendly staff, professional and knowledgeable

Helpful

Great I was lookin to purchase for 16k out of the door. I don’t think it’s possible with them.

We promptly received all the information we requested. Attractive alternative cars were also offered. Great dealership and staff! The cars we were shown were among the best available.

Worked with Sebastian and he was very responsive when answering our questions. He worked very hard for us. He was very easy to reach from the beginning of the process to the end.

Good

Excellent service! Very quick transaction.people are very service oriented, and professional just few hour smooth transaction and car would be yours!

They made me drive 2hrs just to tell me they didnt have the car listed, that they sold it weeks ago and then told me that because of my age the car that i wanted was wrong for me instead of apologizing for their mistake.

did not even let me test drive,car i went to see was blocked in,all i could do was sit in it

Fast response just didn't work out

Fast repond

Overall a great experience the salesman angel was great made sure I got the bank I wanted n helped me get Insurance @ a great price

And just like what the other say in the review they gonna stick you with a $3000 warranty that you don’t even need when you think about. I feel like returning the car and I don’t even get the car yet that’s how they make you feel. The worker was great very pleasant and helpful but they company policy would make you walk out feeling like you make a good decision and a good buy. My experience overall was somewhat and with that I give them 2 star just for customer service not for a good dealership.

Hard to figure out how to park there but the people were nice. The car was everything I wanted except the trunk wasn’t automatc

I've visited the dealership to see a 2016 mustang which the online price is $18k and when I got there the price was $26k I asked the salesman if the car was clean and he said yes yet still on the online details it shows it had 1 accident to its title...very very misleading I wasted my time going down there...

The main problem with this dealership has been identified by other users, they insist on trying to sell you an expensive ($2.5k) warranty on top of the advertised price which makes their prices uncompetitive. Despite implying some room to negotiate I found there was very little willingness to do so. If you want to buy a car here, factor in paying for the warranty and be aware they will play hard ball with this if you are coming from afar. In the end I bought a vehicle from another dealer who was willing to sell at a fairer price. If you want the peace of mind of a warranty and are prepared to pay - by all means look at their stuff.

Very helpful over the phone and email

The best. Guy is Arthur. Tnks Jason you are the best to .see you soon

They were really helpful, and patient

Long ride for me, hard to park. Dealer personnel where very helpful. Vehicle was not the right type for me

The service was professional and curtious. The phone followup was excellent. The 8nvested time in explaining all the paperwork. Yhe salesperson gave clear information amd answered all questions. Finance worked and getting a competitive rate. Thank you.

I was led to believe that car was being sold for advertised prices of 19495 onlynto find out after test driving car that I had to take a $2200 10 year warranty completely deceptive marketing practice and I will contact the Better business bureau regarding this issue --not trustworthy dealership if this is how they do business I

Great customer service

Good Dealership.

Overall great experience. Steve and Jon were extremely professional and courteous in helping me get my car. What a difference from some other dealers I been to. Much appreciated, thanks guys.

Car was completely smashed up and they tried tacking on an extra $3000 for a warranty and they didnt give you the option if you wanted it or not.

I was on the road and could not really chat. Have since determined car is priced too high to consider. Message left by dealer was friendly and welcoming.

Called a 100 times but didn't call to tell us they sold car from coming from an hour away

Good Service !

Very wonderful Dealer. Alex help me seen the cars they have. I will come back again to finish up. Thanks

They helped us get the rate that was best for us. Were very honest about their practices and made us feel comfortable about our decisions and needs. They were also very accommodating as we had a very unique circumstance.

Big layer be aware he will charge you $2300 for inspection so called certification. He blame cars gurus for wrong prise of the car

Dealer had me thinking it was a LTZ and it's only a LT only found this out from my insurance company when I was putting insurance on this vehicle . So I call Kenny back he stated I was always looking at the lLT but it's the same as a LTZ I Did not by the car no more long distance buying cars for me .I see he still advertising that truck as a LTZ

Since I was coming from far away, I called up to find out the out the door price if I paid asking price. They refused to tell me saying they don't negotiate on the phone. I explained that I was not negotiating and simply wanted to know the all in asking price so I could assess the additional fees. They would not tell me. It was ridiculous.

Classic case of bait and switch They didnt have the car i looked at online but had "similar vehicles at close to that price " i left heartbroken

My wife and I were very happy with the way we were treated. We walked in told them what we wanted and the deal was done fast and very professional.

Worked with Arthur. Very professional, and even sent back a pair of Ray Ban sunglasses i left in the car. Lots of nice vehicles. ++++++++++++++++++++++

GoodDealer

Car price on website isn't price of car when I went to meet with them. $5k difference.

Horrible. Rip off. Price advertised was not actual price. Salespeople uninformed. Cas not maintained.

They called me right away

After verifying I would be in for a test drive several times even a few hours before I was to come in. The car was still in the back of the lot at least five cars deep. Sales man had no intention of a test drive until after I purchased the car. The price quoted on your website I was prepared to pay in cash and they upped the price $3000. I wouldn't recommend them to anyone.

5 stars

The price was not $8995, it was $10,000. Even though I went there with documentation stating that will sale me the car for the Internet price if I brought in the print out; they didn't want to honor their own agreement. They also wouldn't take off the money they told me they would take off from the Internet price. I could have left with that car that same day if they would have just been more accommodating and honest. The car rides great & is in great shape, so I do give them credit for that. however, their customer service skills are the worse and their words mean nothing. But I'm glad I didn't get the car from them because, I came across a 2009 Toyota Matrix with 25,000 miles and left with the car for $8,460 and that was with everything included. So in a way I'm glad that it worked out the way it did. I traveled an 1 and a half there and 3 hours back home due to the heavy traffic and spent over $16 in tolls and spent a lot of fuel for them to lie to me and try to play me like a fool. Be aware of the money hungry wolves in that place. The prices they give online is not what they sale the car for at the lot. They also treat you like you're an idiot and don't let you speak, they immediately cut you off and try to hassle you. But as we all know that's what salesman due, it times they stopped that bs and start being honest people. We are all in the same boat here. They want to make money yet don't want to be realistic of people's time, financial situations, or have the decency of being honest with those who look at their site. If the car is $10,000 then that's what should be on the website not $8995 and then try to bs you about it. Vanessa was nice, the managers are not helpful, the financial manager is a joke,and John was nice to a certain point, but tried very hard to talk to me & my friend like we were born yesterday and seemed like he didn't want to help even though he said he was trying to help. They also only let you treat drive the car around the for a few mins, not enough time to really feel the car out.

Went 50 miles to see car.. and found out its was $3,000 more then advertised. ! I wish the state came down on dealerships like they came down on the mortgage industry !!!

Arthur and Jason was great . Thanks guys!

Well the price of the car advertised isn't the same in the store. I called there and the sales person wasn't very patient to explain the difference. On their website and on Cargurus the car was advertised for $9.5k but when I called he said the price is $13,000.00. Hard to understand but $9.5k to to refinance I guess. I told him I want to pu cash for the car and he said then it is $13,000.00 ????????? If I know a little bit of business if you pay cash for something you could expect a fair discount instead of a higher price. Makes no sense for me.

Excellent

Advertise a a misleading price on all adds

Extremely helpful & professional

Buyer beware!!!! Angel the salesman NevEr mentioned a $2000 DeaLer fee which was deceptively tacked on to our loan. They also claimed that Capital One wouldn't finance the car without a warranty which I find hard to believe cuz the warranty costs $ therefore the bank has to lend more, but we wanted a warranty anyway.. Make Sure You Look at Your Paperwork!! We didn't and it cost us $2000. It's sad that a big store like this has to rip off hard working people that were just looking to get a car....Go somewhere else if you need a car and value honest service, you won't find it here! The prices you see on Car Gurus are really $2000 more, which they won't tell you they will just put it on your loan!!!

Will never go back to them.. They advertise one price and once you arrive to the showroom they Ask for a much higher price