Niello BMW Elk Grove

Good service

Very helpful salesman, and accurate information. Good experience test driving three cars in one visit.

Very fast response time. The internet sales rep I dealt with was very nice & didn’t pressure me into purchasing. I didn’t end up purchasing as the car wasn’t right for me but my overall experience with the dealership was great.

Simple process to see and test drive the vehicle.

Fast responses and very informative.

Great experience, my sale sale tech is a hard working person always figuring to get me into the car I wanted.

Excellent

Very great experience and got the car same day !! Did all they can to make sure we were satisfied

Best car purchase experience we have ever had! Tommy was great! The vehicle was/is in excellent condition, the price was fair and the deal was done!

They were attentive. Great job.

Exceptional...thanks Geoff!

willing to help

Timely

Great experience. Helpful, knowledgeable salesman (Geoff Metge). Great car. Very happy with Niello.

Amazing experience! I ended up buying this car. The salesperson Geoff was super easy to work with and was fast and didn't try to oversell me. They were able to help do all paperwork and "negotiations" via email on one day and by nighttime, they delivered the car and the paperwork to my door! I didn't spend anytime at all at the dealership. Best car experience ever!!!

Provided requested info in timely manner.

Very kind and friendly staff. Service was great and each one of the people I dealt with, did a great job. I would definitely recommend this dealer to family and friends. Thank you!!

Absolutely great. I have never purchased a vehicle online. The whole experience was done exactly as they said. From the financing to the delivery. Great customer service.

Very professional and courteous. Outstanding.

They were so professional and answered all of my questions

Friendly

Excellent Sales People very helpful in trying to help with purchasing

Nice

Prompt response, knowledgeable, courteous and good follow-up. I am currently in the process of purchasing subject vehicle. Will advise on delivery and follow-up experience. Norm

Fast response and quick purchase transaction. Absolutely The Best service from Geoffrey and Niello Staff!!!! I love my X2

Kyle from Niello was great. We did not work out a deal but he was willing to drive the car to me. He was the only dealer to even respond to me. Great customer service!

Great Customer Service !!

Very friendly and helpful!

Good service, Elizabeth was awesome.

Car was sold and it was still appearing on listings.

Bought the car they were awesome .

Their advertising is dishonest and deceitful, this vehicle in the pages is brand new but the vehicle they are selling is used it actually has over 9000 miles on it, but the vehicle in the pictures has 3 miles. They are saying the vehicle is over 9000 dollars below the car gurus price, but they forgot to mention this includes a 2500 rebate and to get this price you have to finance through bmw. The sales person that contacted me was of no help at all. I will never go to this dealership to purchase a vehicle.

Internet manager never responded to my questions, store manager did respond when called but vehicle was already sold.

Although I did not return messages, representatives replied quickly, professionally, and appropriately.

Fast response - Called within 30 minutes of my request and provided the information I was looking for; answered all of my questions immediately; suggested similar vehicles available at the dealership; followed up with email confirming the information we discussed; no Bbq gf Mmpressure and no shady sales tactics. Thank you!fdffddtty

Ed Alnasir from Niello contacted me within a few hours of my inquiry, and provided all of the information I requested. Finance manager Ron Morrison concluded purchase of the car over the phone, and the car was delivered to me. Product specialist Omar Shaw brought the necessary paperwork with him, went over the features of the car, and made sure my questions were answered. I live in Nevada, and the majority of this transaction was conducted in the comfort of my home. Outstanding service and absolutely the best car purchase experience!

They were great I decidedona volvo

Made an appointment to look at the car, and they sold it. Don’t make appointments if you’re going to turn around and sell it. Then try and sell me a crappy BMW. There was a reason I was looking at a Volkswagen versus a BMW. Had one...never ever again.

Timely in response. Provided the inventory I requested. Was not too pushy

Ed was pleasant and helpful, But had the wrong car ready for the test drive. He quickly rectified this and we had a good test drive,

Ed is a great guy.

Niello takes great care of it’s customers.

Very friendly and helpful. Purchase went smoothly.

Jim was a great guy to talk to. He was very helpful and took the time to find another vehicle that I was interested in.

Awesome experience from the salesman.

Tommy contacted me immediately. The car was as described, and we bought it at asking price. Staff was easy to work with.

very professional and courteous, very fast response and works around the clock in communication

When I got to the dealership they did not have the car that they had told me about. They tried to sell me a completely different car for more money. Definitely was not happy with my experience will probably not go back.

Dealer was quick to respond and very willing to answer any questions I asked.

Ended up buying a different car but I received an awesome and responsive customer experience from Darren Yu.