Nelson Automotive

Pat responded but so did entire sale force constant calling me after being asked to stop

We contacted the Dealership, the rep we worked with by the name of James was excellent. We decided to go with another dealership from CarGurs only because they was part of Capital One dealer program.

Very friendly and efficient

Matt was most helpful and totally honest in the description of the car. Both him and the credit union went way out of their way to get me into this vehicle...Body and interior of this car are nearly flawless,very happy all the way around.

great service

Nelson Automotive is the best used car dealer I've ever personally done business with. I made my purchase entirely online and over the phone. Matt made the process very easy and even sent me tons of photos before I signed to make sure there were no surprises and after all the paper work was finalized he had the car delivered to me in just a few days. Other dealers were sending me contracts with an extended warranty charge already applied to the price while Matt at Nelson Automotive asked me if I wanted it added (and just one time) so the other reviews they have are spot on.. no BS added charges with these guys! This is how it should be done! Thanks!!

Attentive and patient

Overall good, it did take awhile to get my deal done.

Matt V. From Nelson Automotive replied to my email first the very next morning. I had emailed them at night. He gave me a few more details about the car and offered to set up an appointment very quickly. Great service!

Excellent dealer. Honest and realistic.

Nelson contacted me back promptly, however I never made it there before they sold it

Very responsive to all my questions and sent additional photos without me asking for them. Car was not right for me but I would do business with this dealer.

Awesome

Really excellent reply and information

Great

Friendly, courteous, professional, and accommodating.

Great

They got back in touch with promptly. (Though their message went to my spambox, which I didn't realize until days later.) Though I decided to look elsewhere for a car, they were very polite and professional.

in short i say this guys are very professionals & real to the customers they know the value of time &money for poele like me & treated me like family &friends i really appriciate the way they have taken care of me

Matt was awesome ! Everyone involved at the dealership was amazing !!!

All around excellent experience...responsive, friendly and honest.

Spoke with one of their salesmen over the phone. He had answers to all my questions and greatly helped me make a decision on the vehicles they had up for sale. I highly recommend this dealership if you are searching for a used vehicle.

They got back to me quickly. I just decided too far away..

It was a pleasure to work with Eric snd his team. They worked hard to make sure we were treated fairly. He stood behind the car we purchased to make sure everything was right. We would buy a car from Nelson Automotive again.

Matt, the sales guy was extremely helpful and went out of his way to get me real pictures of the car!

Excellent service! Knowledgeable and kind!!

Quick response to inquiry. Sent video of car exterior and answered all questions. Did not buy the car but appreciated their way of doing business.

The sales manager was very helpful and timely in his response.

We purchased the car. I had a good feeling about Matt as we emailed, and I was right. The car was extremely clean and just as he described. Matt was very trustworthy and kind, which is what we needed after not having purchased a car from a dealer for 18 years. Looking out of town was worth it, and I would recommend Nelson Automotive to anyone in the car market. This is a very low key, trustworthy place.

Kind and courteous. Answered all questions w clear transparency. .

Very nice dealership. I did not buy the car but the guys were honest it seemed and the car was perfect. I debated buying it, but decided I wanted to spend a little less. They offered a good warranty and seemed more honest than other dealers I met with. Had a lot to offer.

Excellent service, no hidden costs, transparent negotiation

Perfect info sent quickly...

Very good

Although I did not purchase the car I was thinking of getting, Eric and his guys were professional, no high pressure tactics, and treated me with respect throughout the entire process.

Friendly

Very nice, helpful and honest!

My husband and I have recently purchased a truck from this dealership, and when I tell you we had the best experience ever, we did. Eric and his team were great. Eric made sure we left with the best deal possible and we’re very satisfied. Customer service was great. We’re so happy we found this dealership on here. We will be returning customers and will refer any and everyone that’s looking to buy a car.

Needed this for a better job,credit scores low,he said i need 2find financing. I STILL have a job,i would think ppl would see THAT and make something happen.But no....

Quick response and eager to make accommodations to view the car, just haven't been able to get there.

Dealt with Matt who is highly professional.

Good experience thanks

Fair deal

Good, nice people

Excellent staff and beautiful vehicles! Their internet team responded almost immediately, and kept continuous contact. 5-Star Service!

Got ahold of me wright away.

Good

They were fast at getting back to me. I have not purchased a vehicle yet.

Excellent

Prompt

The thing I should have paid closer attention to is all the power options on the car. A lot of them don’t work. I left there content with the salesman but not so with the car. There are parts that I’m going to have to fix to get the car up to par. I did buy the car sight unseen. My fault.

I had a great experience here, the salesperson was very nice and I never felt pressured. They include a 3 month free warranty as well!

Great honest friendly experience. Javier Gutierrez provided great service it was great working with Javier Gutierrez.

Dealer was helpful and accommodating.

Words will not describe this auto dealer , you will have to experience it yourself . Don’t take my word for it , stop and talk with Eric Nelson . I’ve been shopping for a car for some time , most dealerships are aggressive and annoying at best . I’ve had guys refuse to give me my keys back so they can try one more tactic to sell me their car . At Nelson automotive the cars will sell thenselves , Eric and his staff will be there to help anyway they can . I wasn’t sure that a honest used car dealer existed until last week . They also do mechanical work and auto body work . If I sound like a commercial, it’s because thats my intent . I bought a nice car and had a great experience , the best I’ve had in almost 40 years of buying cars . Nelson is worthy of my trust ! Can you say that about your auto mechanic or the people you buy cars from ?

Great service

The salesman responded right away to my emails I asked for more pictures and I received them. He was prompt about answering all my questions.

Good people

Matt contacted me straight away, very courteous. I will be visiting the dealership soon.

Quick responsive service. Professional.

Amazing service they have, very well informed!

Very good dealer

Great job by this dealership. I flew in to buy the vehicle and the owner Eric picked me up at the airport. Highly recommend!

Easy to work with.

I didn't buy a car here but the initial experience communicating through email and phone were very pleasant. Matt responded quickly and I had all my question addressed. I like how transparent everything was. They got autochecks and car faxes with every car and they did not hesitate to give me an out to door price and breakdown of fees. Sometimes you got to wring it out of some dealers but these guys seems pretty easy to work with.

Called me back right away with setting up a time but twice was told the vehicle was no longer available. Therefore I never went to this location. This comment is now an update, this occurred 2 years ago, so the dealer is jus now responding to an old comment! The point was, why is the dealer making an appointment for me to look at a car that they knew I wanted which is no longer on their lot?! I was literally phoned within the same day, an hour and 20 min before my appointment time! I remember this because it was unprofessional that you guys did not realize the car I wanted was no longer available. Don't reply 2 years from now!

They answered the phone and talked about the car

Excellent experience!!! Matt is awesome! He is very honest and very professional. Everything went smooth from start to finish. He answered all my questions and sold me a wonderful vehicle at a good price! I would definitely recommend Nelson Automotive to all my friends & family!

Received many contacts but decided to just keep current car

Darn good experience! I couldn't 'not' buy from this team. The 2 cars I compared were super clean with low mileage and aggressively priced compared to similar models at other dealerships. Oh and Javier was fantastic. Thanks Javier! See you next purchase

I drove an hour and half to see this vehicle. It was nothing like the picture. It had lots of damage and the dealership was a dive.

A quick response.

Fast response. I need to get back with them to see if we can put something together.

Awesome experience!

I had 3 specific simple questions. I got multiple emails playing the game, oh just call me we can talk. Never got answers to my questions. Got definite feeling they were hiding something not right.

My experience with Matt was awesome

They where awesome Eric made it happen from the first call back I received Immediately. To helping me with the delivery. I give them a five star rating!!:)

The dealer responded quickly with a friendly email. Unfortunately, their vehicle did not have enough options.

The car was all that they said it was! when i saw it in person! and we worked out the best deal possible. i will purchase more vehicles from them.

Friendly and accessable

Received contact the next day.

Matt is very reasonable... good customer service

Nice

Great people

Talking with javier for the past week and he really have me comfortable with wanting to buy this car.i have an appointment tomorrow hopefully everything go as planned i will be driving my new car

At first the salesman was very very rude to me then asked to speak. To a manger then everything was fine!!!!

Beatiful and cleans cars was everywhere here. Young lady took me for a test drive and gave me good knowledge of the vehicle. Finance had good clear accommodations and good places he refered for financing. Great place no hassle.

I just bought a 2012 Civic from Nelson Automotive Inc. Probably the best experience I had buying an used car so far. Their pricing is good and better than most in the area and I was still able to negotiate a little and able to close the deal. Matt is your guy if you're choosing this dealer to buy a car. No BS, no stories. Straight to the point and I'm happy with my purchase. If I'm looking for another used car in future I know now where to go and who to see... i'd highly recommend this dealer.

Matt is very nice, caring and more than willing to work with you, i had a slight problem on my end but i will be dealing with Matt and Nelson Automotive very, very, very soooooooon!!

I spoke with Matt several times prior to our test drive and he was very friendly and informative. Although he (Matt) wasn't there when we arrived, we were greeted by another salesman who was very friendly and knowledgeable about the vehicle. In the end, we didn't purchase the vehicle, but the experience was low pressure and very worthwhile. Based on their customer service, we will certainly consider this dealership again for future purchases.

Quick response

Honest and responsive!!

Great Dealership. Matt was super friendly, knowledgeable and helpful. The Nissan Cargo Van was a great deal. Nelson Auto made this purchase experience easy and smooth and silk.

Very honest and upfront dealership. Friendly and always willing to help out. Great prices too! Sebastian, Pat and Primo all helped me through the process. Went very smooth.

This is the best bunch of people I have ever bought a car from. First I had no intentions of buying the car, just wanted to get familiar with the make. They, Matt, Eric, and Stephanie, were so helpful and professional I wound up buying a 20,000 dollar car. I knew I was in the right place, when at 1:00 pm on Saturday this place was full of customers. They bent over backwards to accommodate me, and I'm a picky car buyer!! I walked away very pleased with the purchased, and very impressed with their service. Oh and they even drove to my door to pick me up!! Does not get better than that!! Thank you Matt, Eric, and Stephanie!! Your the Best!! Wish I could give you more than 5stars*****

We found a car locally (Milw. area), but Nelson's was very responsive to our inquiry.

Great dealer very responsive!!!!

Good communication, thank you!

Friendly and attentive even during a busy period, They had more than one model of the vehicle I was looking at so it was easier, their price was good and it was a very good value. Would recommend them to friends and family

Too small of dealership Car was dead when trying to start it.

Cars are neat and clean and a very prompt service was offered

The folks at Nelson Auto were some of the nicest people we have ever dealt with, anywhere. We received a good deal on our car. Before we purchased it, they let us take the car to our mechanics in Downers Grove for a complete check. When some potential problems were pointed out, they created a special 12 month, 12,000 mile warranty to cover these areas. Everyone there made this car purchase a pleasant experience. We would highly recommend Nelson Auto to anyone.

Very professional and friendly staff

I traveled about an hour to buy a car, my credit was not the best but Javier was able to get me a pretty good deal,so not only did I get the best price in the market for the car, I also got a great rate, and did I mention they offered me a free warranty on the car, needless to say Nelson Automotive help me get what i wanted. I will recommend them to my friends and family

Very very nice dealer

I decided to check this dealership out because of the other CarGurus reviews and I am glad I did. All the employees I encountered were very friendly and casual. They had a good selection of cars for me to look at too. I ended up purchasing a 2003 Honda Civic with 154K miles on it and it even came with a free warranty. I am very happy with the car and will definitely be back.

I found this dealer to be responsive and very nice, trustworthy. Although I did not make a purchase here as the kind of vehicle I was looking was not in the inventory, I would recommend them as an option. Javier who assisted me and was professional and friendly and accomodating. In my experience with car dealers, when you find one you can say is trustworthy that says alot. Thank you Nelson Automotive for the pleasant experience.

Great place to find the perfect used car. Matt was very knowledgeable and patient. He is that rare used car salesman that cares, first and foremost, about his client.

Staff at Nelson Auto was Very Nice and Professional I liked how honest they are. I'd contact them again.

OK and helpful

Matt spent time reviewing the deal and offering test drive. Even though we couldn't agree on terms he was honest and fair. I appreciated the service he offered.

showroom is not so great, but Eric & his people will do whatever it takes to make a happy customer

Car was dirty, when hood was opened animal nest on side of engin,price was fair, but little effort to to give car proper showing.

Gave me direct answers to my questions seemed honest I didnt buy from them but owner gave me good car shopping advice

prompt call when mailed

These people did a great job Matt and Javier were both professional in every way i was surprised at the end of the sale i had a 3 month warranty and the auto was in excellent condition will recommend them to friends and family

Dealer was great , It was painless. Good place to do business!!!!!

Matt was very flexible and did not try to wringle me into purchasing the vehicle. He was also honest, a very important trait for a car salesman. Very satisfied.

They responded very fast!

good

good

Great sales staff. Very helpful.

Very nice guys! They give a warranty on every car they sell too. I would highly recommend them.

The guys were very nice here and had exactly what I was looking for. Thanks!

Just a great dealer. The owner actually came in on New Year's Day to deliver my Mini Cooper S and got a great deal.

The dealer did not have the vehiclle available on the date that I scheduled to see and test drive the vehicle.

Great experience!

I bought several vehicles from Matt and Eric and have always been happy with their honesty and fairness. I once had an electrical problem within a week of buying a car from them and they took it back for several days, sent it to a Buick dealership, and returned it to me fixed at no cost to me! I honestly can't see a reason to have my cars serviced any where but there or buy cars from any one but them as long as they continue to treat me as they have in the past!

I was very satisfied with their friendly service and fair price for the vehicle I purchased. I would recommend them to anyone. Thanks Matt & Eric.

The whole story from the beginning. I saw an internet ad for a 1996 F150 Eddie Bauer edition. I called and they wanted a $500 non-refundable deposit to hold it until I could come to see it. When I saw it, I bought it. The $500 was credited to the purchase price. I drove it home and loaded up some items to take to Missouri. Then I left and within 2 hours the exhaust pipe from the muffler on back fell off blowinig up (Exploding) the right rear tire. Called Nelson and they suggested I had run over a bolt or something. While waitng for the service man from the garage to arrive a trooper stopped by and looked underneath and said the pipe failed due to being mostly rusted through. When the service man came, he too said it had fallen off due to rust. Went on to MO and then cme back. When I took the truck to Nelson with all the parts (exploded tire, exhause pipe etc.) they said they'd pay for the labor to fix it and I'd have to pay for the parts. I asked that we split the cost of the parts. No, I'd have to pay for them. I found one of the parts myself to save $80 dollars or so and had it delivered to Nelson. They had the truck for nearly two weeks and when I went to pick it up I tried for the 50% split on parts again. They did give me their cost on the parts but I still paid over $300 additional. After I took the truck for a safety inspection I found out it need new upper and lower ball joints. So there's another added expense. Bottom line, don't buy anything from Nelson or any other dealer unless you can get it thoroughly inspected by YOUR trusted mechanic. I failed to do this and will be paying the price from now on. :(