Napleton's Valley Hyundai

I called about this vehicle and went to this Dealer to inspect it. The payment would be too high, so I'm dealing on a 2016 Cadillac on their lot, so I can finance longer and lower payment. I test drove the car, I like the car, I made an offer on it and they are seeing about financing for me now. Will know tomorrow if approved to purchase. Very nice Salesman and Manager.

Great response time. I actually need to respond now, that's on me..

Great team

Unwilling to negotiate on a price. Made an offer and no one ever got back to me. I had to call them 3 times.

Great car dealership! Super friendly and welcoming. Yosef, our sales guy was awesome!

Very helpful

If 0 stars was an option, that's what they would get. They are the most disorganized, unprofessional, dishonest dealership I've ever experiended. I spent so much time trying to get responses from managers and salespeople alike. When I finally received a call back, I offered to pay the FULL asking price and to put down a deposit to secure the vehicle. I was told that wouldn't be necessary and that I'd recieve the final Bill of Sale via email ASAP and I could sign that. I patiently waited almost two days and then decided to call them again. I was told that the car had sold. All total, there were two managers, one finance manager, and two salespeople involved in this and not one of them ever knew what they were doing. In the end, I informed them that I would be giving them a bad review and then waited several days for someone to attempt to make this right before submitting this. They failed again, so I'm forced to leave MY FIRST EVER online review! That's how bad it was.

Thanks Jesus he is the best seller guy and good dealer, thank u guys

Good experience .

Unfortunately this car sold after I had already filled out a credit app but I was not notified. They worked with me while I was considering this car and I had an appointment set up but saw it sold so didn’t bother going in. I was open to another vehicle but thought it was kind of sad no one ever followed up. I was hoping not to have to go to another dealer after running my credit but I guess they weren’t worried about me.

Drove an hour and a half to find out that they have add ons that are not shown in the list price. They were unwilling to negotiate a high price (actually overpriced per CARGURUS). Shady math and a sales manager that lied to my face about how long they had the car. They were very persistent with calling texting and emails to purchase. When it was evident we were too far apart on numbers they ran my credit and drug their feet reaching back out. They get 2 stars and that is because of our salesperson Darren. I feel sorry for him having to try and make a living working with those other people.

If i could give them 0 stars i would not only did they communicate with me the entire day they knew i was coming in from out of town and 30 mins before i arrived they sold the vehicle i think it’s very unprofessional if you can manage to call and text me all day you could’ve done so before i wasted an additional hour drive to the dealership for no reason

Nice sales people, but car was way overpriced, then they raised the price on the listing by $2000. Clowns trying to make well over $10,000 profit on a used car.

Extremely efficient process starting from the initial inquiry to delivery of vehicle. Darren Sanders did an outstanding job on the sales side and I would recommend working with him.

The dealer was helpful. But I bought a Subaru Outback instead of a Tucson. My wife and I didn't like how a standard Tucson drove. We never got to look at or test drive a Tucson Hybrid.

My contact at the dealership was very helpful and answered all of the questions that I had.

Great Dealership

Very misleading group. Do not go if you are thinking you can negotiate price. At this place, the only thing that was essentially offered was adding in options, out of the gate, not included on the posted price on Car Gurus, that I didn’t want in the first place. When this inflated the price significantly, bringing in even more tax along the way, and I raised my concerns, they simply took those options off as a means making it appear like they were “negotiating”, while holding the price of the car constant. We have visited several dealerships recently and have not thankfully encountered such practices, so better groups are out there, with better prices. Unfortunately, it looks like this same experience has been shared by others as well.

Very nice atmosphere and sales people! Walked in brought the vehicle with no note, and they even replaced the air compressor.

Good response

No deal.. but had positive communication with dealer.

Very good, in and out quickly, very hospitable.

Excellent response, no pressure, changed my mind and dealership very professional.

The sales person answered all my questions.

Quick response to my inquiry

Excellent experience! Very nice dealership with a selection of pre-owned vehicles. Low pressure approach, so I was sold on the total experience and made a purchase. Thanks for my new ride Napleton! Will be back for the next one!

Elizabeth has gone above and beyond providing information. Thank you!

Very pleasant experience. Vehicle was lacking heated seats

Quick reply after initial request, professional service!

They respond to you immediately

Good sales girl Lucy help me through buy this van thanks car guru my favorite

They were very friendly and responsive. I actually ended up purchasing from them. My experience at the dealership was superb. They truly care about giving a great experience to their customers unlike other dealerships.

The salesmen were very courteous & polite.

Great buying experience.

For starters they miss quoted the price . It was a car guru good deal on the verge of a great deal but they failed to disclose that it had a $900 LoJack system that was nonnegotiable which would’ve took it to almost a fair deal. Once we got over that hurdle I had an out the door price and went to financing. At which point they included a $1950 aftermarket warranty that I did not want. The finance person was adamant what a great deal was in only increase my monthly payment a little. I was frustrated and agreed. Two days later I drove another hundred miles and went back and canceled it missing part of a day of work. Love the car but not the dealer

By far the best dealership in the midwest. Great service, no hassle, and easy process from start to finish. Ask for Belsie or Jason.

Quick to respond to requests for pictures of the car but very shady negotiating tactics. Final offer they gave us before we walked out the door was higher than their listing price! Either they thought we were stupid or they didn’t want to sell to us! We bought a car at another dealer 30 mins later.

My sales consultant was David Chmura, he was great. Bottom line, I got a good deal for my used Avalon. They even followed up afterwards to make sure I got home safely and all paperwork was correct.

when I had the test driving, they told me the online price hasn't included other fees...... then the price increased by about $5000. You can set any price you like but don't lie to customers in order to lure them here. It won't work because nobody is to be fooled. I had to drive one hour to the shop, which turns out a waste of time and money. Bad experience and very disappointed!

Good experience with a new sales rep Saied. Very busy dealership on a Saturday afternoon. Test drove car and liked it. Still deciding on this one or another vehicle from another dealer.

Great customer service

The car was sold when I got there. I received a call from the dealer on Monday and made an appointment to see the it on Wednesday. Tuesday I got the call from the manager who asked me if i have any additional questions about the car and to confirm that i am still coming on Wednesday. So I took a time off on Wednesday, gave away my overtime, got there at 3pm on the dot and was told that the car was sold a day before.... not cool not mentioning a 45 min drive both ways.

charged me $2k over the negotiated price for additional maintenance coverage “required by the bank”!? six days after i purchased the vehicle in chicago, it was posted for sale in their west palm beach location. i emailed the salesman, didnt get any response. poor customer service and hidden fees

Very informative, quality customer service

They were very quick to respond and courteous.

Very nice and easy to contact, good employees, overall good branch

Dealership was prompt on returning my email. Didn't make the deal, but they were responsive.

Good customer service. Great offer on the car. I ended up purchasing the vehicle.

BEWARE OF UNADVERTISED FEES! We had to get a car ASAP. We chose this dealership first because it had the best price:miles ratio on the car we were looking for. But after the test drive, the salesman showed us a pricing sheet that had an additional charge of $1600+ for services we didn’t want forced on us, and $800+ for “UCI”, which they tried to convince us was a mandatory fee (lie). The additional charges put the car in the same price range as two other cars that we had considered with less miles and a higher trim level. A sale manager came out to try and seal the deal, which was not unexpected. Unfortunately, besides his aggressive tactics, he was rude and condescending towards my wife. They were each calculating the monthly payments for financing and coming up with different numbers. She was right. But instead of trying to see where he was getting it wrong, he treated us like we were stupid. We did buy the car, but we will not return to the dealership and do not recommend it.

I’ve purchased many vehicles in my time and have never had such an experience as I did at Napleton. The company is extremely deceptive, misleading, disrespectful. I inquired and went to their dealership to purchase a vehicle based on the price they listed online. After the test drive, they presented an inspection where the vehicle needed new tires and brakes. The tires failed the inspection and the brakes were at 4mm, which is industry recommendation for replacement. They also presented a quote with a $1,695 “experience” fee and an $881 “used car inspection fee”. These were mandatory fees of $2,576 on top of the $11,000 advertised price. In other words, they were hidden fees to deceive customers in the door. Hidden fees that increased the purchase price of a car in unacceptable condition by 23.4%. While making it clear I have no interest in paying for their mandatory experience fee they said they refuse to sell the car to me without. I would never recommend this dealership.

Their best priced vehicle was in a accident yet they say nothing about it. Just another shady dealership

Very willing to assist me.

Excellent customer service with prompt response time. Sam was great to work with!

When we arrived the car we were interested in had been sold out from under us by thirty minutes, but Yousef was able to help get us a newer car with thousands of dollars in discounts. He was also able to take our lease on trade which saved us more thousands than turning it in.

The dealer was very helpful and nice. Clear and coherent.

Excellent follow up from the girls in internet sales

They treated me so well, Yusef was such great help! They are honest and I would recommend anyone to come to them for their car. The car was clean and ready to test drive, the communication was great. Overall the experience was smooth considering I made a 4 hour drive just for the car!

Basically went to test drive a car. After countless of lies being told about the car being a CPO it finally became one on paper and about 5hrs later 3hrs for the test drive and hammering out the deal. Then another 2hrs wasted listening to lies about what they were doing to the car in the service department only to have to bring the car back a week later and leave it for 6hrs for it to actually receive everything that had been told in lies the week before. In end I love my car but I truly wish I never came to this dealership to purchase needless to say I won't again not will I refer anyone.

First time I felt my needs came first sale came second . They are a true dealer there to help the customer

I merely inquired about a vehicle on-line. That was my extent. Your staff was very professional and returned my inquiry promptly however, I am no longer interested in the vehicle, thx.

the dealership was great on follow up contact, very friendly to work with

Very nice, quick to respond and low pressure

Was contacted by 3 different people and each time all I asked for was pictures since there were none on the site. No one ever sent me any and they just kept trying to get me to setup an appointment to come there. Why would I go there without ever seeing pictures first? Their excuse was that it was that it was new to inventory and it was out being detailed. Then why post it? It’s not that hard to take a few pictures and send them. I could do it in minutes. After a few days I then get a response saying it was sold. How Was it sold if it was out being detailed? Never even sent me any pictures. Then just tried to flip me to another car. I know what I want so why play that game? Sure glad I didn’t waste my time going there.

Trying to work out a deal; very impressed; professional and nice

These guys are absolutely amazing... courteous, customer oriented and awesome professionals. They have worked with me to ensure that my process was completed correctly and seeing that it was an out of state purchase that required delivery, were very diligent in making sure it all happened seamlessly. Thank you guys for everything!!

Experience was great.

Valley Hyundai contacted me shortly after I requested information. They seemed nice and ready to help. However due to COVID-19, we will not be making a car purchase at this time.

After calling them 15 times and speaking with 4 different agents. I came all the way from Chicago to Naperville by cab with the promise that I wouldn't be disappointed and we would find a good deal in a 30k pre used Chrysler Pacifica. The "good deal" amounted to 1% of the original price of the car wich was very disappointed and felt almost insulting. Paying cash doesn't make any difference and they are going to include several "misterious fees" on top of the regular car + taxes+ plaque fees in the total amount that you don't have with other dealers...I ended up leaving the place and buying from another dealer who gave me the right price for the same car and even deliver it to my door.

Great experience! Awesome team work. No pressure . Lovely atmosphere . Kayla James returned my calls promptly and listened to my crying..The general manager greeted us at the door..Goran Milidrag got me the deal we were comfortable with. I can't remember the finance man name but he has an old school grand national. He was so passionate about educating my on business deals. I would recommend them to anyone. Thanks again and yes I purchased this car..

horrible sales people

The customer service was great and they definitely work with you

Very kind helpful

They were too focused on selling me a new car. They told me the car I wanted couldn’t be financed and when I wasnt going to get any other car somehow they managed to get the bank to finance it. They didn’t seem too happy about it. The finance guy was cool though but the salesman and the manager made me feel rushed.

I called to make an appointment to look at the vehicle they had sold it the day before and never bothered to tell me so I drove 40 minutes to the appointment for them to tell me they don’t have the car and try to sell me something else

Simply Amazing

Excellent no pressure experience. Great people who helped us get a great truck at a great price. Excellent terms with a decent interest rate and reasonable down payment.

Good experience i got an suv with no money down .i don't know if i would have been about to do that with tis one but I'm still looking to buy one in the near future so i keep you guys in mind.

Good attentive service. Spent more time waiting than actually seeing SUV and not liking it.

thank you for your efforts, have purchased elsewherethank you for your efforts, have purchased elsewhere

Good Dealer

They where nice invited me out too look at the truck. But the price of the vehicle was too high. I dont live in that area to go and haggle over a used truck i found several other trucks with much better pricing i am looking at. They do respond quickly and where courteous.

Good selection of cars, great follow ups.

Called and emailed right away, more than helpfull.

They push $1800 of dealer add-ons not included in advertised price. Got them to remove most of it. Very slow process.

Prompt communication via e-mail!

Goran was very informative, knowledgable, professional

Would recommend family and friends to visit. Great staff

Prompt response from dealer but i purchased from another.

Not a good deal. They wanted me to buy something else besides the beetle so I left. I specifically went to test drive the beetle and buy it. But they wanted me to buy a more expensive car.

Made an awesome deal with Goran. I got the car of my dreams with no hassle. A great group of people to work with. I'll buy from then again.

The response was very cordial even though I have not got the opportunity to visit the place due to my tight schedule, their public relation is good.

They were very easy to work with and the car is great. Jordan was my sales guy, no pushiness leaves the ball in your court.

I would not recommend this dealer, they are not to be trusted. We set up a same day test drive and when we arrived they said they had sold the car. We had driven 2 hours in traffic and had been in touch telling them we were coming from the city. Then about an hour or so after we left a manager called and said it was a mistake on their part and the car had not been sold after all. However, we did not go back, it was too late. I am not sure the car ever existed as it seemed too good to be true. Saw it on the site for several days/weeks, my hunch is that they were using this car that seemed perfect to get us in to try and sell us something different. It didn’t work, we went to a trusted Honda dealership and bought our new CRV and we are very happy!

Despite not being able to my purchase at the time, I definitely will add Valley Hyundai to my list!

Good dealership

The Bucket List has one less experience. I had the most excellent service from beginning to end. I plan on going back to purchase a car for a family member. I live 100 miles away! Thank you

Over all a pleasant e perience..

Excellent service

They were quick to respond and were very good at communication throughout the entire process. Even though the car wasn't the right match for my needs, I would not hesitate to go back.

Good communication but Car sold quickly

Great people and are there to help out with all your specified needs.

Very upfront and honest, great follow up without being pushy. Ryan went out of his way to send pictures of vehicle late in the evening before closing.

The Gang at Napletons works hard to earn your buisness. Thanks so much to Adrain, Al, Kyle, Hillary and Eli!

They were professional but could not agree on price

Napleton emailed me that the car had been sold. Went to see a different car they had. It needed work. They wouldn't budge on price. They would rather send it to auction. They were nice to work with but it didn't work for me

Misrepresented the suv as having a sunroof which it did not have,sat at dealership for 2 hrs while they tried to find keys for the suv ,left and went home. Very poor management. Second rate dealer, would not recommend to anyone!!

Very helpful

Very helpful looking forward to buying the vehicle

The dealership is filled with high energy. Overall, it was a fun experience.

They went above and beyond to make me happy. It was the best experience I’ve ever had buying a car.

Nice people

Best car buying experience I’ve had. Treated me with respect, answered all my questions, and gave me a killer deal!

Overall, it was a good experience, but there was a small bit of frustration. I had communicated with them on a Friday and their communication was great. I wasn't able to get to the dealer until Saturday to look at the car. I confirmed before I went to the dealer that the car was still available. However, when I arrived, they told me the car had a deposit on it (that morning) and wasn't available for sale until that deal fell through. They said they sent me an e-mail letting me know, but I never received any such e- mail. That said, they still let me look the car over and take it on a (short) test drive. I would have purchased, but they did end up selling it to the person that had put a deposit on it. To be clear, the experience was good overall and my frustration was not that they allowed someone else to purchase the car. My frustration was only because it appears communication broke down around that point and I didn't know until after I got there that the car was not available.

Dealer was responsive and had consistent follow up. Unfortunately the car sold before I could get to the dealership.

Quick response

Great experience, very attentive

Good people

Although we didn't buy the Verano, Napleton had it pulled up to the curb, washed, and ready for a test drive which we did. They followed up the next day. When I'm in the market for another car, I'll definitely go back and check in with them. By the way the Verano gives you a lot of bang for the buck.

Very good to work with

Nice and professional

Chris is a friendly salesman who never pressured me into buying the vehicle. Super nice guy who listens to your needs and will do what he can to help.

Great car. Great sales person. Overall it was a good experience.

Very nice, quick response, helpful!

Let me take you through the whole story. I was looking for a Subaru Outback which CarGurus had listed the car at Napleton's Valley Hyundai. I requested info through CarGurus, I got a call from Napleton and then an Email telling me I could see the car at noon and I should ask for the used car manager Kelly. When I arrived I asked for Kelly she came out of her office greeted me and passed me off to a greeter. He said he would get the key and bring the car around front. I waited in the showroom for the car to show up in front, after about 30 minutes the greeter came back with the key and no car. They had discovered the car had been taken to Subaru to preform a recall on the car, three or four people came out to say they were sorry the car was not there. They told me it would be back on Monday. Monday I call Napleton talked to a girl and told her what had happened and asked her to go out and see if the car was on the lot, she put me on hold for about 10 minutes and came back and said "yes the car is on the lot", I said you are sure it is there she said yes. I told her I would be there in an hour or so. (about 25 miles from home). When I arrived I was met by another Greeter and he said he would bring the car around the front, but he could not find the car he told me the car was still at Subaru but it would be back in 30 minutes (I am not real happy) I had some shopping to do so I said I would be back. Went shopping, came back about 2 hours later did not go in the showroom but called the greeter who told me it would be back in 30 minutes and I said do you have the car here he said no it has not come back yet. So I drove home. About two days later I got a call from the girl who told me on Monday the car was on the lot and she wanted to know how I liked the car. I asked her if she went out on the lot to check if the Subaru was there and she told me she could not go out on the lot but her Manager had told her the car was on the lot. Do I need to say anymore?

Responded back very fast and had the vehicle ready and waiting when we got there. Although the deal did not go through, they were fair and tried to make things work. Would not hesitate to work with them again. Helpful and not pushy at all.

Car was sold but kind enough to inform me.

Was very interested in a car and set up an appointment to go see it, I missed my appointment and rescheduled when I arrived at the dealership I was told they shipped it off to auction!!! No call nothing but a waste of my time

they did everything to help me

Dealer called within the hour of inquiry to set up date for a test drive but then called back 2 hours later and said car was already sold.

Sends too many unnecessary emails

I was looking at a used car and never did the salesman seem bothered that I was interested in a 16,500 vehicle. Ryan was polite, professionsal, and did not pressure me in anyway into a sale. He is a nice guy and a Veteran, so ask for him by name!

Really good experience. Got the car we wanted at an amazing price, which is the important part. They were quite prompt with any responses. After we bought the car however, we had a few questions and it was quite difficult to get ahold of them. So make sure you get any questions answered then and there.

I loved to deal with them and purchased the car !

Drove an hour to test drive a used vehicle. They knew we were coming and said they would have the vehicle pulled up and ready. They didn't and as we pulled out of the parking lot on our test drive the check engine light came on and there was clearly something wrong with the vehicle. It was jerking forward and shaking while I drove it. All they could say was sorry we will bring it into service and have it checked out.

Valley Hyundai answered all of my questions promptly, and if Valley Hyundai was not 150 miles away, I would visit this dealership.

Was very prompt and professional, respected all my wishes for contact.

Fantastic, very courteous and helpful staff!

This is the place to buy a car. I researched my vehicle first then talked to Internet specialist so when I went in they knew everything I wanted. No hassle no pressure. Borris is a great salesman. Very helpful. I bought a 2012 Buick Regal with 25k miles and a warranty that will cover me for 65k miles on top of that!!!! Great place Thanks

the vehicle was already sold

Very pleasant experience in searching for our car. Everyone at Valley Hyundai took very good care of us, fixed everything we asked for and we are enjoying our "new" used car!!

Terrible service with false promises on car pricing after driving 2 hours. Numerous phone calls to lot with no return phone calls back even from manager and very pushy on selling for higher price.

All personnel that I encountered were very accommodating and helpful. The salesman, Jordan, was patient and was not high pressure and was understanding that I'm not going to get in a hurry to decide what I want for a second vehicle.

I asked specific questions about a 2009 Corolla and was sent a form letter. I don't believe they had this car at their dealership.

Wouldn't negotiate price

Were friendly but make sure you check everyone on car before buying. My splash guard was missing screws and interior had a big cut in seat

Found the right car, and love it! Great dealership.

Good, thanks for the sale and the help with the title afterwards.

A little pushy, but that is to be expected.

Dealer told me the car was there but it did not show up in cargurus or in their website. i asked them to double check and no one responded back.

Great service. Never pressured me and they where super professional.

The dealership got back to me right away after I sent my email. I dealt with Boris. He made sure that the car I wished to see and drive was clean and ready for me to test drive. He answered my questions and was very helpful - he wasn't pushy. Chris (finance manager) spent some time going over options for financing and the optional maintenance package available. All in all it was a pleasant experience. Would I go there again? Yes, without a doubt. Thank you!

We ended up buying our car from them. They were great!

excellent

They had me drive there from Chicago and did not have the car. I called before I went. I was very upset.

We got a great deal! They are easy to work with.

They lied about down payment

Excellent purchasing experience in and out and the sales people were very accommodating and had the right answers