Napleton's Valley Hyundai

4333 Ogden Ave.
Aurora, IL 60504

Sales: (630) 883-4451

Service: (866) 799-7611

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 9, 2016
Very nice, quick response, helpful!
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Valley Hyundai:

Thank you for the great review!
Nov 6, 2016
Let me take you through the whole story. I was looking for a Subaru Outback which CarGurus had listed the car at Napleton's Valley Hyundai. I requested info through CarGurus, I got a call from Napleton and then an Email telling me I could see the car at noon and I should ask for the used car manager Kelly. When I arrived I asked for Kelly she came out of her office greeted me and passed me off to a greeter. He said he would get the key and bring the car around front. I waited in the showroom for the car to show up in front, after about 30 minutes the greeter came back with the key and no car. They had discovered the car had been taken to Subaru to preform a recall on the car, three or four people came out to say they were sorry the car was not there. They told me it would be back on Monday. Monday I call Napleton talked to a girl and told her what had happened and asked her to go out and see if the car was on the lot, she put me on hold for about 10 minutes and came back and said "yes the car is on the lot", I said you are sure it is there she said yes. I told her I would be there in an hour or so. (about 25 miles from home). When I arrived I was met by another Greeter and he said he would bring the car around the front, but he could not find the car he told me the car was still at Subaru but it would be back in 30 minutes (I am not real happy) I had some shopping to do so I said I would be back. Went shopping, came back about 2 hours later did not go in the showroom but called the greeter who told me it would be back in 30 minutes and I said do you have the car here he said no it has not come back yet. So I drove home. About two days later I got a call from the girl who told me on Monday the car was on the lot and she wanted to know how I liked the car. I asked her if she went out on the lot to check if the Subaru was there and she told me she could not go out on the lot but her Manager had told her the car was on the lot. Do I need to say anymore?
8 of 9 people found this review helpful.
Is this helpful? Yes | No
Nov 5, 2016
Asus127
5
Responded back very fast and had the vehicle ready and waiting when we got there. Although the deal did not go through, they were fair and tried to make things work. Would not hesitate to work with them again. Helpful and not pushy at all.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Valley Hyundai:

Thank you for the review! Please let us know if we can help in the future!
Oct 22, 2016
Car was sold but kind enough to inform me.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 3, 2016
Was very interested in a car and set up an appointment to go see it, I missed my appointment and rescheduled when I arrived at the dealership I was told they shipped it off to auction!!! No call nothing but a waste of my time
5 of 5 people found this review helpful.
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Sep 28, 2016
they did everything to help me
1 of 2 people found this review helpful.
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Aug 3, 2016
Dealer called within the hour of inquiry to set up date for a test drive but then called back 2 hours later and said car was already sold.
1 of 2 people found this review helpful.
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Aug 1, 2016
SDeMarco34
Sends too many unnecessary emails
2 of 2 people found this review helpful.
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Jun 12, 2016
I was looking at a used car and never did the salesman seem bothered that I was interested in a 16,500 vehicle. Ryan was polite, professionsal, and did not pressure me in anyway into a sale. He is a nice guy and a Veteran, so ask for him by name!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 8, 2016
Really good experience. Got the car we wanted at an amazing price, which is the important part. They were quite prompt with any responses. After we bought the car however, we had a few questions and it was quite difficult to get ahold of them. So make sure you get any questions answered then and there.
1 of 2 people found this review helpful.
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Apr 29, 2016
I loved to deal with them and purchased the car !
0 of 1 people found this review helpful.
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Feb 27, 2016
Drove an hour to test drive a used vehicle. They knew we were coming and said they would have the vehicle pulled up and ready. They didn't and as we pulled out of the parking lot on our test drive the check engine light came on and there was clearly something wrong with the vehicle. It was jerking forward and shaking while I drove it. All they could say was sorry we will bring it into service and have it checked out.
4 of 4 people found this review helpful.
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Jan 28, 2016
Valley Hyundai answered all of my questions promptly, and if Valley Hyundai was not 150 miles away, I would visit this dealership.
Is this review helpful? Yes | No
Jan 11, 2016
Was very prompt and professional, respected all my wishes for contact.
Is this review helpful? Yes | No
Dec 23, 2015
Fantastic, very courteous and helpful staff!
Is this review helpful? Yes | No
Nov 25, 2015
This is the place to buy a car. I researched my vehicle first then talked to Internet specialist so when I went in they knew everything I wanted. No hassle no pressure. Borris is a great salesman. Very helpful. I bought a 2012 Buick Regal with 25k miles and a warranty that will cover me for 65k miles on top of that!!!! Great place Thanks
Is this review helpful? Yes | No
Oct 26, 2015
the vehicle was already sold
Is this review helpful? Yes | No
Oct 4, 2015
Very pleasant experience in searching for our car. Everyone at Valley Hyundai took very good care of us, fixed everything we asked for and we are enjoying our "new" used car!!
Is this review helpful? Yes | No
Sep 30, 2015
Terrible service with false promises on car pricing after driving 2 hours. Numerous phone calls to lot with no return phone calls back even from manager and very pushy on selling for higher price.
2 of 2 people found this review helpful.
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Sep 16, 2015
All personnel that I encountered were very accommodating and helpful. The salesman, Jordan, was patient and was not high pressure and was understanding that I'm not going to get in a hurry to decide what I want for a second vehicle.
Is this review helpful? Yes | No
Sep 4, 2015
I asked specific questions about a 2009 Corolla and was sent a form letter. I don't believe they had this car at their dealership.
1 of 1 people found this review helpful.
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Aug 26, 2015
Wouldn't negotiate price
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Aug 24, 2015
Were friendly but make sure you check everyone on car before buying. My splash guard was missing screws and interior had a big cut in seat
Is this review helpful? Yes | No
Jul 29, 2015
Found the right car, and love it! Great dealership.
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Read 12 old reviews
May 21, 2015
Good, thanks for the sale and the help with the title afterwards.
Is this review helpful? Yes | No
Apr 25, 2015
A little pushy, but that is to be expected.
Is this review helpful? Yes | No
Apr 9, 2015
Dealer told me the car was there but it did not show up in cargurus or in their website. i asked them to double check and no one responded back.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 6, 2015
Great service. Never pressured me and they where super professional.
Is this review helpful? Yes | No
Mar 25, 2015
The dealership got back to me right away after I sent my email. I dealt with Boris. He made sure that the car I wished to see and drive was clean and ready for me to test drive. He answered my questions and was very helpful - he wasn't pushy. Chris (finance manager) spent some time going over options for financing and the optional maintenance package available. All in all it was a pleasant experience. Would I go there again? Yes, without a doubt. Thank you!
1 of 1 people found this review helpful.
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Feb 14, 2015
TAThomas1
55
We ended up buying our car from them. They were great!
Is this review helpful? Yes | No
Aug 6, 2014
excellent
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Feb 13, 2014
They had me drive there from Chicago and did not have the car. I called before I went. I was very upset.
1 of 1 people found this review helpful.
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Dec 2, 2013
We got a great deal! They are easy to work with.
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Nov 5, 2013
They lied about down payment
1 of 1 people found this review helpful.
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Nov 1, 2013
Excellent purchasing experience in and out and the sales people were very accommodating and had the right answers
Is this review helpful? Yes | No
Nov 28, 2011
Bate and switch. Said the it was no problem to get GM certified. They couldn't certify it and tried to get me to buy more warranty for the car and increase the car price. GM certified cars already have the warranty in the price when you are working a deal. Then tried to make me look like the bad guy. Worst dealership I have been to out of the 15+ cars I have bought and leased.
1 of 1 people found this review helpful.
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