Napleton's River Oaks Honda

He was great and very helpful

Good service and answer your question right away

The car looked nicer on the picture online. When I went to see the car it was dirty on the outside and smelled like wet dog on the inside. The car also didn’t run that great. So it was a pass for me. My salesman was very nice tho. On to the next dealership.

Never got back to me on a price. Kept playing games, sent email was serious cash buyer, never confirmed had vehicle at advertised price. When I called and told them I was a serious buyer, confirm final price, I would give deposit over the phone and come in with a cashier check for the balance, told they don’t do anything by email or phone, come in person.

Didn't buy a carbut good people

Salesman way too pushy. Said car we were interested in was sold that morning, then tried to push us into other cars. I think it was a bait and switch ploy. Do not trust this dealer.

I made an appointment to test drive the vehicle. They sent me a confirmation but upon arrival was told that the vehicle was reserved for someone 2 days prior. I was really confused about the matter. They ended up showing me something else. And we purchased it

Called to see if the car was available the morning the girl advised yes its still available and set up a VIP appt to view the car. When I get there the guy let me know they sold it last night and offered me a car $6000 they wouldn't negotiate at all.

the process was very easy and quick. i been in dealership well i was in there the whole day. and didn't get what i wanted. but i got the price and the truck i was looking for at no down payment with a chancing credit.

Very happy nice place

I don't like the whole car buying experience, but I was able to purchase the vehicle with relatively no consternation. My Salesperson was patient and (I believe) generally interested in making sure I received the best deal. The Finance Manager was very good, and helpful as well.

I would recommend this to anyone who is serious about getting a car. Overall great experience!! From start to finish, these guys know what they're doing. Christina was very knowledgeable & Eli's service was top of the line. Glad i was able to find RO Honda on CarGurus.

They responded very quickly

Really good experience

Great in and out

Well,they are very professional about giving you info about the car you're interested they even send you a video but that's the trick video is about blue car and you actually select the gray one,of course they don't have it on stock and when you try to schedule test drive on the car that you picked and one that they are saving for you only 30 min after their video with your name on it they will tell you that they sold it and of course they will offer you inventory ,the cars that they actually have it on stock and all of them are 10k plus ,I'm disappointed.

Very courteous and assertive with outstanding and customer service.

They got back to me extremely fast and made it super easy to purchase this truck. Our sales consultant Cortez was helpful and made the buying process super quick and easy

I was assisted by Robert and he was so amazing! He was so friendly and so helpful. He made what is usually a very intimidating process, for me as a young woman, extremely comfortable and easy. I got a fair price and nobody tried to push me in to a car or slide one past me.

Did not have vehicle I came for. Told me day of it was there. Also didn’t have anything else to fit my budget or liking.

Good

They are marking up vehicles by at least 5k please don't get scammed and avoid this business. I called the dealership and they said they weren't doing market adjustments so I made an appointment drove 30 miles only for the salesman to tell me there is a 5000 mark up.

advertisement on web wrong no home test drives and no home delivery available, photos not of actual vehicle, had to speak with manager to get information. still in progress scheduling appt to view

It was a horrible experience it took too long to buy a car with cash and when I asked what was wrong with the truck they lied about everything that was wrong with it even gave me a fake ghost list I went to Meineke auto handle it to them they said everything on that list was wrong I spent $5,000 on a used truck turned around a couple days later and had to spend another thousand to get what was wrong fixed it wasn't a problem about the money it was a problem about the them lying to me and I gave them my driver's license and they still put the wrong information on the car after showing it to me in the computer they still put it on the registration the wrong c i t y then I had to go up there again and waste no time to get that straight

When I arrived to the dealership the car was available and I was able to test drive it almost immediately but I ended up purchasing another car from them.

They made me wait to long no one got close to ask what I was looking for, then didn’t even ask me if I wanted to drive test the car didn’t ask questions at all

They kept harrasing me via phone calls until I went in to see the suv. I asked that same day before heading in if the car was still here and they said it was. I went in and it was sold. They tried selling me a car double the price to which I said no. I should add that the salesman himself was nice and was only relying the managers message. The manager is the one that had me come in for nothing during a thunderstorm.

Searched this on Cargurus it came up accident free, when asked about the car fax they read it to the car had major damage.

Set up a test drive and received 3 calls the day of the test drive to confirm. Drove 2 hours to dealership through rush hour and vehicle was not there for me to test drive and thy said they had no other vehicles in that price range for us. Very disappointing

They were very helpful

Excellent services but needed more pictures to really show the car off !

My experience with the dealership was great except at the end. Spoke with them set up a appointment at 7:30pm for the am vehicle was sold at 8:15pm

Quick to respond but falsely says stuff to get business. Vehicle was completely empty on gas, dirty inside with food wrappers in it. Extremely long process waiting for proper test drive, paperwork, etc. unprofessional overall. Rushed through signing. Inaccurate pricing and mileage listing. Do not recommend to anyone.

They were very kind

Multiple people called texted and emailed me almost to the point of harassment .

They gave me an appointment for Tuesday evening and I had to call them to confirm I was going on Monday and they told me they sold the car on Saturday morning. 3 days ahead of my my appointment. I’m an out of town buyer and if I didn’t call to confirm, they wouldn’t care wasting my time driving 9 hours on this cold weather. Such a lame service!

Horrible phone service got approved for a vehicle and was trying to lower my down payment with a co-signer add on and never got a respond the dealer kept ignoring my calls, said would call back and never did, and at a point hung the phone up on me not the bet way to work with customers.

I made an appointment to see this car and when I got there I was shown an older model Honda Civic. I never saw this vehicle.

went well

The worst experience ever, every promotion they said was a lie, very misleading, very ignorant and arrogant finance managers and salesmen. They ran my credit and after negotiated a deal, they changed their minds and lied to me saying they couldn't sell me the car because the title is messed up and they have to send the car back... the next day they sold the car to someone else. When i told them i was pissed because this seems like a lie, they said they weren't even making any money off of my sale...They played with my credit and information just so they can sell the car for more to someone else. I'll never deal with them again.

Went there when the price was 18,000 and was expecting 18,000 plus tax title and doc fee, and they came out with all sorts of hidden fees. U.C.I. fee $800+, Destination fee $900+. All sorts of stuff they tried to explain was part of buying a "used" car. Needless to say we left. Contacted other dealers and asked about these fees along with OTHER Napletons and they all said the same no hidden fees. FINALLY got an email from the general manager and I asked him what's up with those fees. He said he didn't know who I was dealing with but just come in and it would be price tax title and doc fee. Drove all the way back there and wouldn't you know it they still tried to put them in. Pulled out the email and low and behold they took the hidden fees off. SO DON'T PAY MORE then price tax title and doc fee.

After countless hours at different dealers. I finally was able to drive away in a new car thanks to my new good friend Jeff Parham aka JP at Napleton Honda River Oaks. JP took his time and made sure he got me the best rate!!! I already knew what I wanted and he made it happen for me. The entire crew was so helpful I was blown away. I’m normally not a review writer but I had to give Napleton Honda in River Oaks their props. Thank you 10x’s!!!! Go see JP you guys

Wonderful sales reps!! They know their business!! Unfortunately, we couldn’t agree on price!!!!

I have asked few questions , using cargurus website, they responded me by sending a video of the video I didn't asked for. I again asked them same basic few questions regarding a paper work for DMV MN weather they will do the registeration paperwork for out of state registeration or I will have to take care of this part personally , also regarding delivering of vehicle to my location, rather replying me with the specific answer one of their representative lady Melissa replied we have been contacting you call us, I called her direct line and left her a voice message but she never replied back. worst experience. I could have bought that vehicle . Never going to recommend there name to any one.

Difficult to work with. They did not honor the price of $12,500 that was posted on Cargurus. Experience was not favorable. Worked out fine, found a better car at a different dealer on Cargurus.

Excellent response time

Bad experience! The SUV supost to cost me $17500 in the dealear was more expensive they say they will be respect the price for CarGurus for me was the second experience to buy and was excellent for my first time but this time was horrible they want me to add warranty and AWS gap protection to increase the cost of the loan they don't care and they add me all that take so long in the dealer and the time to sign was exhausted, tired, hungry days before I been in a car accident and they take advance of it. I will never going to look a car for this dealer again...now my loan increase to 24,720 plus finance..

answered fast just what i asked not a run a round

Was a great experience the manager Mike was a huge help everybody at the dealership was friendly and eager to help will definitely go back and recommend

I purchased the Vehicle , it took too long to leave to be paying cash. They did lower their price to get the deal done.

After initial contact to confirm car available I told them I would contact them if interested further they proceeded to text me and phone me at night in the morning all day I blocked the number they called from another one blocked it they called from another wouldn't do business with them period. They called me 6 times in a 48 hour period. Texted, emailed.

This has to be the worst dealership I've ever experienced in my entire lifetime ! ! In spite of being the very first one to contact the dealer (immediately on the first day that car gurus 1st posted it ) here's what transpired. By numerous phone calls & emails, by numerous people ( at least 8 of each ) requesting the basic photos & a price , and everyone of them promising to send me those , everything BUT that came to me on a daily basis ! Now in closing , after several weeks of this insanity , I get a call from from the delearship 2 days ago from a clueless person asking how can I help you ! I reiterated to her what all was going on . She stated that she was calling me to try to seal the deal for me on this car . I said fine , she put me on hold ,came back to me, and said the car had been sold So she called ME to sell me a car that no longer exists ! I tell you, the left hand has no clue what the right hand is doing at that dealership ! Terrible , Terrible , Management !

Car salesman spent very little time showing me the car I came there to see and then proceeded to try and sell me a brand new car despite it being out of my budget (they did not show me that vehicle either, just started in on negotiations). I really felt like I was just a sale and not valued as a customer. If you're buying your first car (or even if you've gone to dealerships before), I would not recommend this dealership, as I really felt pressured to make a choice that I wasn't comfortable with and I felt pushed into negotiations that I never really asked for.

Sales associates are cool. But.... they have a Car up on car gurus for a week now and it’s not even at The dealership yet. every time I call to check the status of it nobody knows what’s going on . Some people say it’s in the lot some people say it’s in transit . Lol staff is friendly, but let’s not put up a car that’s not ready to sell to customers like me that have cash on hand.

Got bait and switched while there. Terrible experience overall almost got scammed but who overpays $3000 for a car that isn’t worth it. Initially I was told that the car I wanted for $4k was there and then I drive an hour and a half there to get told that it was shaking the engine and wasn’t driving right.

Great dealership! They sent me a personal video giving me a preview of my car, and it was a perfect match for what I was looking for. Lolo and Bernadette were extremely helpful and friendly and went the extra mile to make sure I was comfortable and prepared for my purchase, even taking the time to set the car clock and sync the car to my smart phone. Highly recommend this dealership!!!

Overall its a good experience. Though we didn't bought the car, they shared us all the needed information.

Victor was great!!! We got in and our with the car and price that I wanted!

Excellent customer service, Konrad was my salesman, great customer service

Great service

Great experience

They were helpful , we just decided that we wanted to shop local to help our own community .

Horrible dealership! I contacted them, they called me and set up an appointment, I drove 40 min each way and the car wasn’t even there!!! They told me they sold it “late last night“. You should have told me that over the phone! You need to updated your inventory before you just start booking appointments!

They were very helpful

good

They contacted me multiple times and even created a video of the vehicle tailored specifically to me. I did not purchase because of a couple of factors that they had no control of, but if their service department is half as good as the sales team, I would believe that you would have a good chance of satisfaction while dealing with them.

Awesome

Good job!

Called and was told the car was there only to arrive to find out that it had been sold the day before. This is after driving 45 minutes

They thieves and crooks , they refused to sell It to me for $22000 because they said it’s certified and added $2000 to the advertised price. And they tried to charge $625.00 for tile and plates transfer however it should be $175.00. They Are scammers . They tried to put pressure on me and blind fold me ...to pay more money

I was contacted by Nancy Rodriguez in internet sales. I said I was very interested in the car and would like an “out the door price”, as I live about 150 miles away and would be financing part of it thru my bank. She said she would have her manager call me. A day went by with no call, so I called her back and she transferred me to her manager, whose name I don’t recall. I told him I would like an out the door price and I would be up in 3 days to buy the car. He said to give him 5 minutes and he would call me back. I never got a call back. Very unprofessional and disrespectful. So I traveled 190 miles and paid a little more for basically the same car with 3000 less miles.

Very good experience. Bought the car today, drove over one hour to get there. Wendell was waiting for me , he was the salesman, he was very patient and helpful. Frank, the manager was assisting and very helpful as well. Financial gentleman, his name starts with Z (Zaphir?) was excellent. I read all the reviews and was very aware of the comments. Called ahead to make sure car was there, declined the "oil change" package, declined extended warranty. Everybody was efficient and to the point, happy to work with me. They gave me better rate than my credit union and majority of the banks I called. Just do the research about the car and the fees before you get to any dealer and you will be fine. Ask questions. Car is great, hope continues driving well for me. Would recommend the dealer.

Great experience with Bryan and the finance team! Thanks!

The price was right. I was able to buy the car at the listed price plus about three hundred dollars in doc fees. This car was a solid deal.

I had tried to contact them before going through online. I had talked with someone on 3 different occasions. Each time they said they were going to call me back, and each time they didn't. After finally receiving a call from their sales manager, he was about as rude as it gets. I'm ok if we can't work something out, but don't belittle and be rude.

Very knowledgeable and professional

Gave me a quote of 5000 off , then wanted to charge me 5000 in dealer fees. Nope.

Overall the car was beautiful, just a tight squeeze so I didn't end up buying anything just yet. I do however plan on come back you River Oaks Simple because I had a wonder experience with the entire staff. They went above and beyond to help me and are even willing to locate me a different Jaguar with more leg room! Malinda was very helpful and full of joy a wonderful person to speak to! She sat me down with Micheal Johnson who was part of the reason I plan to come back for. He is so smart when it comes to cars and wasn't just trying to push me into a car like other places I've been too, I recommend this place to anyone whos looking for good cars, good cost, good financing and a friendly upbeat staff. Thanks guys see you soon!

They are attentive.

Dealer responded but I declined to visit lot-no longer interested in this model vehicle

I got a fast and welcoming response back from the dealer when I contact them via CarGurus email. Once I called the dealer directly the response was quick and helpful. The listing was very similar to the car at the dealer. The pictures attached with the listing did not match the interior of the car. The interior was black in the imagines attach in CarGurus listing. But at the dealer the interior was ivory. When I went over to the dealer everyone was very friendly. The associate helping me was very understandable with my needs. I really enjoyed when Larry went over the functions, features and car technology with me. Not only did he tell me about them but demonstrated it them. He had alot of knowledge of the car, he was able answered all of my questions I had without hesitation.

The staff and service I received was awesome. This is the second time I've purchased a used vehicle from Ed Napleton Riveroaks Honda, I don't know why I wasted weeks checking elsewhere.

Beware! Dealer not very ethical. When the price was lowered from $19,000 (original listed price) to $18,500, I contacted the dealer and they got back to me but would not provide the written quote that I requested (I do not want to travel many miles to their location only to have them switch the price). Although they offered to call me, they never did. Instead, they increased the listing price by $1,500 to $20,000. There are more than one comments previously posted for this dealer noting increases over the dealer's listed price, so this is not the first instance. Buyer beware!

I am very disappointed with this dealership. They sold me the car for $2,000 more than it is listed. I had to have the car towed back on 2 occassions because it wouldn't start. I emailed and called the general manager and he never responded to me. I love the car but I'm afraid of driving it.

Great response and solid price for the vehicle I was looking at. The sales team wasn’t too pushy either. I just decided to go with a different make.

Excellent experience and a phenomenal deal!!!

Dealer followed up, very friendly and knowledgeable, my mother in law went with another car, but sales person was very cordial and told me thank you and hopes my mother in law enjoys her new car.

They responded to my request almost immediately and I ended up buying the car from them. Super friendly and courteous sales people. Would definitely buy from them again!

Yes I did get my dream car and I like to say that these guys are very professional kind and willing to work with you under extreme condition

Bill was very knowledgeable, nice, and professional. A great experience.

Worst experience ever. I had an appointment to see specific car. Tge car was dirty, downright filthy. They r very unprofessional. NEVER GO HERE

I drove all the way there which is about 60 miles. For them not to have the car. The car sold a couple of days before. These places should be making sure as soon as they sell they need to be taking down or marked as sold.

Fast answers

Very friendly dealership, they called me just after my inquiry about the car and scheduled test drive and the very nice and professional salesman Mike helped me a lot to get the deal done and I drove home with the car the same day Mike called me after that several times to asks how is car doing, I told him that I noticed some oil spots in my garage floor under the car, he said just bring it to the service to see what is wrong and I did , the service manager was very welcoming and always smiling and they found that the car was over filled with oil, they fixed it and cleaned it. Very good and professional dealership and very nice salesman Mike

The dealer called and texted me and total of 5 times to see the car then sold while I was on my way to see it via an appointment.

Next day follow up and good experience

River Oaks Honda was excellent bought my Honda from them and love it they were all great polite and fun to deal with made it very easy

This dealership experience was terrible. We reached out regarding a used Lexus SUV. We were in communication for over a week and even had a video of the interior of the vehicle sent to us. We arranged to drive 2.5 hours from another state to drive the SUV. We had completed our homework and showed up with cash in hand. We were contacted two or three times by the dealership by phone and email ON THE DAY OF THE APPOINTMENT to confirm we would be there on time. We were told each time to ask for Stacy. We arrived and were told Stacy was not working today. Someone else helped us and took our license for copies so we could test drive. He came back 5 minutes later and said the car wasn't at the lot. We drove 2.5 hours to another state for what felt like a "bait and switch". I would not recommend this dealer.

Dealer never respond i have to call to set appointment to look the car .when finally ready to buy the some guy came out said their not selling the car waisted my time and never got a call or email said an apology .. never buy car or look this dealership.

All the staff were friendly. Bruno was awesome at making us feel welcome and getting us our vehicle.

Napleton Honda is the best! From the managers, to the sale associates, to the receptionist at the front desk. Great people to do business with and purchase a car

Promt response, sales man helpful. but dealership didn't seem trustworthy because of the price changes and additional fees.

2015 Honda Fit LX Price $12,000 Mileage 38,263 dealer forgot to mention the car is damaged underneath he played stupid basically

It was a good experience. Salesman could have been a little more knowledgeable about the car.

Not good dealer to buy car.. Don't make appointment to look for a car here..found out the car is sold already not true on their word .. Not good to deal with..

The salesperson was knowledgeable and courteous. The vehicle was not up to my standards. I would buy from this dealership

dealership likes to have lots of add on's. I would not buy a car at this dealership

It took days to get any type of response. Respony answered NO questions and just wanted me to call. I actually dropped in to see the car and no one, no one was interested in providing any service. Day later revive an email stating car had been sold. Whole experience was NOT very interested in customer service.

Information spelling made me feel like ernest norman could not spell yet alone add numbers .... slow slow response on inquiries of vehicle... never never would i recommend people from my body shop go to r.o.h. for business !!!?

Car listed options that were not on the car. Advertised 1 price then at signing added destination and prep charges of $890 plus $330 for vehicle etching. Very dishonhest

Didn't get to visit but appreciated response to my inquiry.

Car I wanted wasn't there after they said it was. They didn't care it inconvenienced me.

Did not buy the car. I was told it was sold, only to get calls from other sale rep saying it was not sold. Other then that, they were courteous with prompted email answered.

Love my Jeep that I just bought last night! DQ was a great woman to work with. Thank you!

A very disappointing experience. I traveled to River Oaks Honda to buy my first new car in awhile. I ended up buying a 2013 Ford for what I felt was a fair price. I live about 30 miles from the dealership and the car didn't even make it home! It overheated on the way back and had to be parked in a parking lot for 5 days before my local Ford dealer could get it in. I had to handle all arraignments to get the car fixed plus be without the car for over a week. After fighting with River Oaks Honda for the better part of a week they agreed to reimburse me for the repair. They did not however do anything for my time and aggravation (all I asked for was a spare key!!). They tried to ignore me and not fix the car at first. I think my persistence made them do the right thing to get me off their back. You would expect as a consumer if you spend $20,000 on a car the dealership would stand behind the purchase at least the first day or until you get it home! Beware of River Oaks Honda because in my opinion they are the type of dealership which gives "used car dealer" a bad name.

Good

Purchased a used GMC from this dealership.... I love the truck. By it being a used vehicle it needs some minor things fixed. The biggest thing was the tires were pretty much no good with extremely low tread. They replaced the tires with brand new ones. They also fixed a small fuse issue. I purchased a used vehicle after market warranty that will allow me to get those other issues taken care of eventually... My salesman was Oliver Marin. He was honest and straight forward and I didn't get the feeling of being "taken" by a used car salesman...Tina Lonkar was also great. She followed up daily with me regarding the progress of getting the vehicle to the dealer because it was located at another facility....listen if you want a nice pleasant experience that you don't often get when buying a vehicle, go see these guys. They'll treat you well without all the pressure and hassle....

ok

Good

Don't deal with this dealer!!! I called about a used car and asked for a walk around, then drove 5 hours and got there, It had scratches and dents on almost every body panel, I wanted them to lower the listed price by $750 dollars even though I thought it would cost over $1000 to fix. They wouldn't lower the price at all !!!

Sales manager had poor people skills! Sales team was not on the same page. I drove 30 mins for a waste of my time. Went to kingdom Chevy

They called me,and e-mail me.

Low pressure, friendly sales staff. I bought this car, but not for the listed price.

good

Initially he was agreed on Internet price, however when I reach there after driving 3 hours, he added hidden cost to it which came to me as surprise. And he did not explain why and what is that. Total waste of time.

Helpful

Dealer responded. Unfortunately the suv was sold before I got there.

Quick response

My sale men Nick is a great Person

Unethical dealer. Misrepresent vehicles on both the internet and on the phone.

very attentive and were patient and helpful even tho I did not purchase from them.

Initial contact was professional and frank.. Follow-up email also demonstrates professional courtesy. Looking forward to discussing and hopefully closing a deal next week or toward end of month. Thanks.