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Napleton's Arlington Heights Chrysler Dodge Jeep RAM
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Today 9:00 AM - 9:00 PM (Open now)
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1155 W Dundee Rd
Arlington Heights, IL 60004
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Dealer Reviews
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These guys were very reasonable and pleasant to work with. They weren’t very pushy and were a pleasure to deal with.
Apr 17, 2026
Response from current dealership:
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Apr 6, 2026
Response from current dealership:
Ted, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Feb 27, 2026
Spent to long at the dealership and they underpaid me for my trade value by 3K
Feb 27, 2026
This was definitely the most enjoyable car buying experience Ive had to date. Everyone was on point,helpful,honest,went smoother than could be expected.
Dec 30, 2025
If you buy a vehicle from here call Ali he was great and very helpful
Jan 2, 2026
Response from current dealership:
George, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Regards,
Angela Rivera
Customer Relations Manager
Arlington Heights CDJR
224-591-5063
angela.rivera@napleton.com
Regards,
Angela Rivera
Customer Relations Manager
Arlington Heights CDJR
224-591-5063
angela.rivera@napleton.com
Nov 12, 2025
Response from current dealership:
Stacey, Congratulations on your purchase! we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
Nov 11, 2025
Response from current dealership:
David, thanks for your great review, and for giving our dealership such a high star rating! We look forward to seeing you again in the future.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Nov 5, 2025
Response from current dealership:
Tyler, We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact is as soon as you are able at (847) 298-0900. We are having a hard time locating your customer profile in our database. As the information provided to generate a profile, is very limited. We look forward to hearing from you. Our top priority is turning your experience around.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-
More ...
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-
Oct 11, 2025
Nice salesman. Communication was good.
Oct 16, 2025
Response from current dealership:
Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!
Oct 14, 2025
Response from current dealership:
Sal, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Oct 1, 2025
Good. We bought the truck
Oct 4, 2025
Response from current dealership:
David, thank you for your support! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 22, 2025
We’re very nice. Car priced good. They say bring it back if any issues. So far running lights don’t work, and right turn signal. Also car had no spare tire. Will see if they rectify these problems.
Sep 23, 2025
Response from current dealership:
Hi Darrick, thank you for taking the time to leave us your honest feedback. Please reach out to us at (847) 298-0900 when you can so we can address this situation directly. Thank you and have a great day.
Dealership personnel were friendly & did their best but this vehicle was broken with several issues and never should
have offered for sale until / if it all gets repaired.
Sep 23, 2025
Response from current dealership:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (847) 298-0900.
Regards,
Marta Nilles
Ed Napleton Acura/Kia
331-979-2821
marta.nilles@napleton.com
Regards,
Marta Nilles
Ed Napleton Acura/Kia
331-979-2821
marta.nilles@napleton.com
I don’t know if they even actually had the vehicle they advertised. I reached out and they then raised the price $6,000 overnight. Every day someone different would reach out, I’d respond and communicate with them and they’d never respond or get back to me. Waste of time unfortunately…
Sep 24, 2025
Response from current dealership:
Nathan, thank you for bringing this matter to our attention. We regret that you had a negative experience. We appreciate you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
If you would not mind, Please reach out to us at (847) 298-0900 when you can. So we can address this situation directly.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
If you would not mind, Please reach out to us at (847) 298-0900 when you can. So we can address this situation directly.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Dealership did all they could to work out a deal that we could both live with. Staff was courteous and helpful. Would definitely shop here again.
Sep 15, 2025
Response from current dealership:
Eric, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!
Worst customer service. I was gonna trade in my suv and they kept bugging me about my truck wanting to buy it never got pics and videos of suv I wanted to buy. And they kept giving em the run around. Obviously something is wrong with the vehicle because they had it at 24k then lowered it to 23 now is at 26.7k. And I talked to sales manager Daniel. And he just ghosted me. Don’t buy from this dealer they will not even try to help you at all!!
Sep 13, 2025
Response from current dealership:
Jonathan, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to fully address your concerns. Please reach out to us directly at (847) 298-0900 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Car window didn’t even close so it has water damage on passenger side. Car looks nothing like the picture . Makes a horrible noise when you accelerate. Waste of my time
Aug 27, 2025
Response from current dealership:
Hi Stephanie, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at 331-979-2821 at your earliest convenience and we will do our best to resolve this with you.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Aug 17, 2025
Response from current dealership:
Rosalyn, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM!
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Jul 16, 2025
trying to schedule appointment but they did contact right away.
Jul 18, 2025
Response from current dealership:
Samara, we strive for a high level of customer satisfaction in all aspects of our dealership. We are always more than happy to assist you if anything else comes up. Take care; Thank you again for leaving us this response!
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Jul 10, 2025
The process was very smooth until it became time to run the numbers. The dealership came out $10,000 more than expected and could not
explain why. When I asked to have my trade removed and have then run numbers as a simple sale of the car they were unable to produce the
numbers. Very disappointed.
Jul 14, 2025
Response from current dealership:
Hi Tiffany, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (847) 298-0900 when you have a chance. Thank you, and we look forward to hearing from you.
Jul 10, 2025
I do not recommend this dealership to anyone. The sales team was aggressive and
unprofessional throughout the entire process. Every time we asked for clarification on the
inflated pricing, the salesperson responded rudely and gave us vague, unhelpful answers.
Eventually, the finance manager informed us that purchasing a $2,000 warranty—something we
found unnecessary—was mandatory and non-negotiable. While the finance manager was at
least honest and respectful, the overall experience with the sales staff was extremely
unpleasant. Definitely not a recommended dealership.
Jul 13, 2025
Response from current dealership:
Rmti, We sincerely apologize that you did not have a better experience with us. thank you for bringing this matter to our attention. We take our customers experiences and comments extremely seriously. Nevertheless, we will certainly use this as an opportunity to improve. We would like to ask you to please contact us at (847) 298-0900 so we can work with you to make this right.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Jul 5, 2025
Great Experience
Jul 11, 2025
Response from current dealership:
Anthony, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
331-979-2821
angela.rivera@napleton.com
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
331-979-2821
angela.rivera@napleton.com
Jul 7, 2025
Response from current dealership:
Hi Julian, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for all your vehicle needs. We hope you have a great day!
Dealer was very aggressive with multiple agents contacting me. Some of the agents used high pressure tactics and fomo language. I was so annoyed with all the calls and emails, I chose to go somewhere else for my business.
May 23, 2025
Response from current dealership:
Jon, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience at Napleton Chrysler Dodge Jeep Ram of Arlington Heights. We will certainly take this as an opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (847) 298-0900. We are having difficulty finding your contact information in our database. We hope to hear from you.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 2
More ...
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 2
Bad experience waited 3 hr just to get credit check
Sales person very rude like he thinks hes above you
Apr 18, 2025
Response from current dealership:
Hi Guruds4dp7, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described as urgently as possible.
We are having a difficult time locating a customer profile for you in our database. It is extremely important to us, that we can address your experience with you. We would like the opportunity to properly address your concerns. Please reach out to us directly at (847) 298-0900 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napl
More ...
We are having a difficult time locating a customer profile for you in our database. It is extremely important to us, that we can address your experience with you. We would like the opportunity to properly address your concerns. Please reach out to us directly at (847) 298-0900 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napl
Very friendly salesman but didn’t qualify for the vehicle I wanted!! Tried something else and needed a co-signer! I don’t think they read the CarGuru’s pre-approval specs I listed on your website!? Other than that, very helpful and they were willing to work with me, if I have a co-signer!!
Apr 15, 2025
Response from current dealership:
Hello Rachelle, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Apr 14, 2025
Response from current dealership:
We're glad to hear our Staff took such great care of you, Hassan! We hope we can continue to be of service to you down the road!
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 19212
Mar 17, 2025
Response from current dealership:
Lance, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
331-979-2821
marta.nilles@napleton.com
I think the dealer lied to me about the truck, things seem to be
going well until I ask for an out the door price and I told them I was
from TN , someone called me and said the truck had just sold.Two
weeks later and itâs still available on their website .ð¤·ââï¸
Feb 19, 2025
Response from current dealership:
Hi Ricky, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at (847) 298-0900 so we may assist you in moving forward towards a resolution.
Jan 11, 2025
Response from current dealership:
Ken, thank you for your support! We're happy we could help. Please let us know if there is ever anything else we can assist you with (847) 298-0900.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 211
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 211
Dec 31, 2024
Response from current dealership:
Hello Tony, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First Patrick bmw is in Schaumburg lL not Arlington heights. My experience was fantastic got my white 2016 bmw X5 Xdrive 35i. Same day service drove it home it's a wrap. Communication was good, listing was accurate, on-site experience was great, customer service was excellent dealership and staff ver professional
Dec 11, 2024
Response from current dealership:
Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!
Nov 14, 2024
Response from current dealership:
Antonio, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Very helpful I wound up buying a Stelvia SUV from Arlington Heights CDJR, good people to deal with.
Nov 4, 2024
Response from current dealership:
Mark, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM!
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630782-9300 x2339/x2378
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630782-9300 x2339/x2378
marta.nilles@napleton.com
Oct 2, 2024
Inquired about a car, I live 2 hours Away.. before I left they said the car was there and when I was halfway there they said the car was sold. Do NOT buy
Oct 7, 2024
Response from current dealership:
Hello, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com.
Best regards
Eduardo Rodriguez
National CX Director
Ed Napleton Automotive Group
Best regards
Eduardo Rodriguez
National CX Director
Ed Napleton Automotive Group
Grade A service from start to finish! If you're in the market to pickup a vehicle this is the place and make sure you ask for Aterick Burks. He will work with you to reach the best deal possible.
I would recommend Napleton's of Arlington Heights to anyone looking for a great car backed up by great service!!
Oct 1, 2024
Response from current dealership:
Jose, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Wow!!! I found what I was looking for and when I told them I was from Iowa, they said they have made the decision to block out of state sales due to
titling and licensing issues. No other IL dealer has given that response, so it looks like they may have gotten some sort of "time out" from the state. Just
sounds fishy to me when I am willing to travel to get what I am looking for in a vehicle.
Simply put, I was told that since I am from Iowa they can't sell me a vehicle - a "management decision" was their reason.
Sep 23, 2024
Response from current dealership:
Hi Lon,
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or DrivenToHelp@Napleton.com.
We are deeply committed to improving our processes and ensuring that such lapses do not occur in the future.
More ...
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or DrivenToHelp@Napleton.com.
We are deeply committed to improving our processes and ensuring that such lapses do not occur in the future.
Jul 19, 2024
Response from current dealership:
Bennie, Thank you for the great review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 243 & 211
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 243 & 211
Dealer did follow up but it was extremely impersonal. Quickly lost interest in my business when discovered I live in Indiana- apparently they’re unable to sell to anyone out of state? Asked for additional photos which were not provided.
Aug 19, 2024
Response from current dealership:
We are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
May 20, 2024
Nice people I really liked to this car purchase
Aug 19, 2024
Response from current dealership:
Thank you Mohammed for posting this great review. We are happy to hear all was up to your standards and you left happy with the visit.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Show older dealer reviews 337
7000 in additional mark ups and dealer installed
options. The price immediately went up 2k when I
showed interest. It was a classic bait and switch.
show a super low price on cars guru and then
once contacted start adding in the additional
costs which result in about a $10,000 difference
from the listed price on cars guru. Terrible !!
Aug 19, 2024
Response from current dealership:
Thank you Peter for writing this review. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Terrible experience, went to purchase the vehicle,
the price listed went up $5000 while sitting with the
salesperson, when they proceeded to tell me I had
to purchase a additional warranty which I didnât
want. They wouldn't sell the vehicle for the
advertised price. Also the miles listed on the site
were not the the same as the vehicle had, 1,700
more than advertised I wouldnât shop at this
dealership again
Aug 19, 2024
Response from current dealership:
Thank you Linda for letting us know about your visit with our location. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Mar 24, 2024
The Jeep we were interested in buying was advertised as 28k. We went to the dealer (Arlington heights cjdr)
And they tried to sell the vehicle to me for 36k because the vehicle is “certified “….8k above the advertised price…. avoid at all cost. This is a text book example of the type
Of dealership you should avoid. They ran my husbands and my credit twice without any approval. Do not trust. So shady from from beginning to end.
Aug 19, 2024
Response from current dealership:
Stephanie thank you for letting us know about your experience with our location. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Aflington Heights CDJR
30-782-9300 x2339/x2378
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Aflington Heights CDJR
30-782-9300 x2339/x2378
marta.nilles@napleton.com
Terrible experience. I eventually became interested in a different car than I originally came for, and did a test drive. While in the car, dealer
told me the car was just under 40,000. We went back to talk about "numbers". Dealer came back with a piece of paper with starting price
of over 43,000. When I stated he told me it was just under 40,000, he stated he was not exactly sure about the price. Don't know if he
thought I was stupid because I was a woman, but he told me he "beat up" everyone he could about the price which I eventually thought
was too high for me. Of course the manager came out and offered to take off 2500 but I said no. I was pretty angry when I saw the car
online for 39,000. I was willing to work with that price because I eventually bought a car for 38,000. I would never go back nor recommend
anyone to this dealer. The dealer I went with did not have any add-ons and I was able to negotiate the offer for my trade.
Aug 19, 2024
Response from current dealership:
GuruD5TCZL thank you for taking time to let us know about your visit. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Feb 14, 2024
They got back to me at the open of the following business day and were very friendly
Aug 19, 2024
Response from current dealership:
Thank you Tom. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Please reach out if you ever need anything.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
Aug 19, 2024
Response from current dealership:
Thank you so much for positive comments about your visit with us. Please call if you need any assistance.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Aug 19, 2024
Response from current dealership:
Thank you Gustavo for this great 5 star review. Please fell free to reach out. We are here to assist.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/x2339
marta.nilles@napleton.com
Looked at several Mercedes S550's, this was 1 of the more expensive cars I looked at,
however I was hesitant to pay so much, after crunching numbers it had a monthly
payment about the same as a lower priced car but a longer term. I did prequalification
through CarGurus and was prepared to make the purchase. I was told that they DO
NOT sell cars to out of state buyers!!! I have never heard of such a thing especially
after just visiting another Illinois dealer that said no such thing. Not sure what their
scam is but I'm definitely NOT happy.
Contacted 2 different contacts at this dealership and got the same answer. I was skeptical because of the previous reviews so I wanted to see for myself.
I inquired about a vehicle that was priced at $7,995 online. When asked what’s the final price they said it’s only discussed in store. If you don’t have a formula for TTL plus Doc fee then I’ll assume you’re price hiking when people come in. I live in TX and don’t have time to get there and be told the price is $14-15k. There’s not enough fees that should make the price that high but I’ve seen several reviews saying the vehicle they wanted went up 4-5k once arriving in store.
Typical large dealership practices. It’s hard to find honest genuine car dealerships that’s not trying to get over with unethical tactics.
Sep 21, 2023
The dealer posted an ad on cargurus of a vehicle no
longer at the dealer. The price for the vehicle is even
adjusted periodically making it appear as if the car in the
ad is still available.
These too good to be true ads may only be up to get you
to contact the dealer where they will then try and sell
something else. At the end of the day, it's a waste of time
for the consumer.
Contacted the dealer about a car and test drove it without issue, and decided to take it. I was told that the dealership do not negotiate and was under the assumption that I’ll be paying the listed price + taxes..when I got the final quote, I saw an additional charge of $4000 as dealership fee. I asked about this, and the salesman replied that it’s the cost associated with Jeep Certified Pre-owned. I told the salesman to consider being transparent with the hidden costs to Customers so they can plan accordingly and left the place.
I’m not the first one to have this experience with this dealership.
Drove almost 2hours to look at the jeep I wanted and got a call when I was 45 minutes away. Was told it would be pulled off the lot. To get eyes off of it. The keys will be with the sales manager ask for him when I arrive. I arrive and then told it was sold 45 minutes ago to someone else. The salesman took me out to see if there was anything they had I would be interested in. The salesman made it a point to point out the one I was coming to look at. Very unsatisfactory visit.
Contacted the dealer about a car they had, and they still had it so we stopped by a couple hours later. test drove it without issue, and then the
fun part, going over numbers. our trade was lowballed, unsuspectingly, but i was surprised to see the price of the car they were selling to us
was now $79,995 up from $74,495. i asked about this, and the salesman replied with, we had to do some reconditioning to the vehcle. the car
is still under warranty so not sure what this process involves, but i said i wasnt paying that. salesman came back with a slightly higher $
amount for the trade, and we were luck enough to now see the car being on sale for $77,495. I told the guy i dont play games and we left. he
then called me back after we were in our car to leave, saying they would sell it for the price that was listed for on their own website!! this isnt
the first review of them like this, save your time, go somewhere else.
May 19, 2023
They were so wonderful, Great people to work with.Had my interest at hart and they did not make me feel pressured in making a deal.
Apr 30, 2023
Arnas was fanastic and very good to deal with.
I would highly recommend a visit and asking for Arnas.
Apr 18, 2023
They will harass you with calls and e-mails even when u tell them to stop. They also have what they call a market adjustment to the price of the car usually 5000 more than the price they list.
Mar 29, 2023
excellent service.. I like the car .. thank you nick
Mar 31, 2023
Response from current dealership:
Husam, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at 630-941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
630-941-4300 ext 2339-2378
angela.rivera@napleton.com
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
630-941-4300 ext 2339-2378
angela.rivera@napleton.com
Made an appt to see a RAM truck and was told it would be ready out front when I arrived at 5:45pm. After driving about an hour to the
dealership, I had to wait approximately 30 minutes before the truck was pulled around at 6:15. While looking at the car, the salesman
sat in the car with the heat on. During the test drive, the salesman played on his cell phone. After going for a test drive, the salesman
got out and went back inside while I was still looking at the car. While inside, I asked that he confirm the exact towing capacity of the
truck and he gave me a range of 6000-8000lbs (it actually pulls closer to12,000). Prior to arriving, I also valued my trade in via their
website which came in at $31,000. They offered me $24,000 at the dealership and would only budge a small amount. They tried to
tack on a $3,000 "Certification" Fee to the list price among MANY other charges. There was a $200 charge for two "free" oil changes
and tire rotations. Needless to say I walked out.
Mar 12, 2023
Response from current dealership:
Jim, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out us at (847) 298-0900 and we will work with you personally in rectifying the issues you experienced.
Feb 18, 2023
Response from current dealership:
Hi Adan, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jan 24, 2023
Response from current dealership:
Hi Gwen. Thank you so much for sharing your recent experience with us, Gwen! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Wow, what an incredible farce this dealer is. Long story short, I called them just before they closed on a Saturday to confirm they still had a vehicle that I was interested in driving 6 hours to purchase. They assured me that it was indeed available and ready to be purchased. I reiterated several times that I would be driving 6 hours Monday morning to make sure they did really have the vehicle in stock. The truck was mysteriously marked as sold the next day (Sunday) which is a day the dealer is not even open. The sales team did not bother to update me on the situation Monday morning even though they were completely aware of my 6 hour drive.
Jan 11, 2023
Response from current dealership:
John, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. I do appreciate you taking the time on speaking with me. If you ever need any future assistance or have any questions, please do not hessite and contact me at (630)-941-4300 ext 2339/2378. Thank you.
Kind Regards,
Julissa Varela
Customer Relations Manager
Ed Napleton Arlington Heights Chrysler Dodge Jeep Ram
630-941-4300 ext 2339/2378
julissa.varela@napleton.com
Kind Regards,
Julissa Varela
Customer Relations Manager
Ed Napleton Arlington Heights Chrysler Dodge Jeep Ram
630-941-4300 ext 2339/2378
julissa.varela@napleton.com
If I could give 0 stars I would. Made an appointment to test drive a car. Drive over an hour, only to get there and be told it was sold a couple of hours prior to my appointment, which I completely understand that I take my chances when purchasing a used car however, they didn’t even attempt to notify me. I even called them 30 minutes before striving to let them know I was stuck in traffic and would be arriving a couple of minutes late. Before leaving I spoke with the manager to explain my disappointment. He never came right out and apologized, just continued to give excuses. On top of that, he slipped and said that the car had actually been sold the night before!! I made my appointment the day of. Apparently making a buck is more important than building a relationship that will bring the customers back. I will never go to this dealership again.
Jan 11, 2023
Response from current dealership:
Hi Stacey, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (847) 298-0900 to discuss this further.
Jan 9, 2023
Response from current dealership:
Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!
I am out of state and several hundred miles from the dealer so I requested an out the door price based on where I live and my down payment.
Salesman contacted me back and wanted to set up an appointment time to come in. I again asked for the info I requested. Still no info given.
Salesman finally asks for additional info and sales a "manager" would contact me. "Manager" emails a video over of her saying the car
wouldnt last long because of a sale they had going on and the same general info that is in the listing. I didnt reply. Salesman emails and asks
if I got the info they sent and I reply again saying they didnt send me anything that I asked for to which he replies asking for the same info he
already asked me for etc. I called him out on this and he said that he has a process to follow and getting me that info would take time. I said I
was no longer interested as it felt shady. Got another email 5 days later asking to make an appointment to see the car. sigh..
Dec 19, 2022
Response from current dealership:
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Dec 19, 2022
Response from current dealership:
Hi, thank you so much for sharing your recent experience with us, Jay! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Nov 14, 2022
Response from current dealership:
We hope you continue to choose us for all your automotive needs! Take care!
Regards
Marija Nichevska
Customer Relations Manager
Ed Napleton Acura/Kia
630-782 -9300 ext 2339/2378
marija.nichevska@napleton.com
Regards
Marija Nichevska
Customer Relations Manager
Ed Napleton Acura/Kia
630-782 -9300 ext 2339/2378
marija.nichevska@napleton.com
(WARNING) avoid coming here at all costs. Honestly worst service with a dealership
my Fiancé and I went to test-drive, trade-in, and hopefully BUY a used car from this
dealership. When we arrived we met with with salesman, I advised him what I was
doing there we would basically trade keys he would take my car to have the
technician look it and I would test drive the other car. The cars interior was FADED,
you can tell someone was smoking in it , RUST appearing on the hood, scratches
all over the car and deep dings on the doors. (NONE OF THIS MENTION IN THE
ADD) I still took the car out for a test drive. When I brought the it back I would than
sit down and talk to salesman I would hand him back the keys I would see him PUT
MY KEYS IN HIS POCKET didnât think much about it. I would talk to him about the
worries about the car and hopefully if anything haggle on the price he would than
tell me was someone at 5pm coming to buy the car and if I wanted it I should buy it
"NOW" and that the pr
Aug 2, 2022
Response from current dealership:
Alex, we're extremely disappointed to hear that you left Napleton's Arlington Heights Chrysler Dodge Jeep RAM unsatisfied. We work hard to make sure we provide great experience to all of our customers. The behavior you have describe is unacceptable and action has been taken to make sure this wont h appen again.
I do want to say thank you for speaking with me and if there is anything I can still do please let me know. I will be happy to assist. Thank you and have a nice day.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/ x2339
ma
More ...
I do want to say thank you for speaking with me and if there is anything I can still do please let me know. I will be happy to assist. Thank you and have a nice day.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378/ x2339
ma
Jul 10, 2022
This dealer doesn’t know what communication is! They are horrible very very horrible! One simple thing and they couldn’t do it right! The vehicle that I went to go drive and look was gone when I got there! Horrible service as well! I called the lady after I got off from work to see if the vehicle was still for sale and Liz or Linsey whatever her freaking name was told me that the car is still for sale! So I went all the way over there and the vehicle was sold! HORRIBLE AND NEVER GOING BACK THERE AGAIN!
Jul 12, 2022
Response from current dealership:
Gustavo, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to you. If you are willing to give us a another chance I will work with you personally to assist the best way I can.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378 / 2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2378 / 2339
marta.nilles@napleton.com
Jul 12, 2022
Response from current dealership:
We're glad to hear our Staff took such great care of you, Rudolph! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
630-941-4300 ext 2339-2378
angela.rivera@napleton.com
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
630-941-4300 ext 2339-2378
angela.rivera@napleton.com
May 28, 2022
Great people highly recommend
Jun 1, 2022
Response from current dealership:
We're glad to hear our Staff took such great care of you, Alberto! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
630-941-4300 ext 2339
angela.rivera@napleton.com
Regards,
Angela Rivera
Customer Relations Manager
Napleton Arlington Heights CDJR
630-941-4300 ext 2339
angela.rivera@napleton.com
May 2, 2022
Very nice helpful
people.
May 4, 2022
Response from current dealership:
Hello Linda, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Apr 16, 2022
After driving about 250 miles to this dealership, the photos do not match the car. The vehicle has major inside and outside blemishes that apparently have been photoshopped from the original pics. For example, The front black grill and gold fender have obvious damage that are apparent when viewing the car in person. Also the gearshift on the inside of the vehicle has clear shattering of the glass/plastic cover that is not apparent in the pics. I had financing and a cashiers check ready but was extremely disappointed . Wasted a whole Saturday driving back and forth
Apr 18, 2022
Response from current dealership:
Hi Dean, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 2 98-0900 and we will do our best to make this better. We hope to hear from you soon.
So I contacted this dealership and arrived to buy a Palisade w my girlfriend who was purchasing. Despite the listed price of 39k (confirmed by email) they started negotiating from 42k saying they had to mark it up due to market estimate. We got back to a reasonable price and agreed on a deal. We already had financing from Consumers but the salesman, Latrell, had guaranteed a lower rate. They went to gas up the car and I left since I thought the deal was done.Their rate was higher than what she already had in place. When she said she would just use hers the person in finance claimed she wouldn't be leaving with the car unless she did. Already late for work she agreed but when she drove away she had a 1/4 tank and she left a full tank in her trade in. When I looked at the paperwork there were $800 in fees they added in for Napleton Care and Shadowmark which we had declined. Terrible experience, they clearly took advantage of a female but 2 stars because she got the car she wanted.
Apr 6, 2022
Response from current dealership:
Brian, thank you for taking the time to express your concerns. I'm disappointed to hear about your experience with us. I am working with Cortney personally and can assure you that all of her concerns will be addressed and handled immediately. Please give me a call at your earliest convenience I would greatly appreciate the chance to speak with you.
Regards,
Disa DeGrazia
Customer Relations Manager
Napelton's Arlington Heights Chrysler Dodge Jeep RAM
630 782 9300 X2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Napelton's Arlington Heights Chrysler Dodge Jeep RAM
630 782 9300 X2339
disa.degrazia@napleton.com
Mar 11, 2022
Response from current dealership:
Hello, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We hope you continue to choose us for all your automotive needs! Take care!
So I drove an hour to test drive a beautiful vehicle. I was
preapproved by westlake when the price of the vehicle was
at its lowest. the dealership contacted me and informed me
there was a VIP weekend and they would give me an
additional 750 dollars off the vehicle. When I arrived the
sales associate was great and I don't blame him at all but I
am very disappointed with management. they wouldnt
honor the preapproval price from westlake and instead of
the 750 their company offered they only would give me 375
total. Im very hesitant about doing business with the
company because I cant believe they arent willing to honor
what they said, I even have the voicemail from the
dealership about the extra 750 off. I drove that far out
because of the additional amount off the vehicle only to be
told by management they wont honor it completely. would
have loved to close the deal, but in this day your word and
what you advertise is everything. still debating if Ill go back
out that far
Feb 24, 2022
Response from current dealership:
Hi Anecia, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Spoke to a sales rep and confirmed price. Luckily I asked to speak with manager about the price (see if they would come down a little) before I
drove 4 hours to buy the car because the manager told be they had to add a $2,000 inspection to add to the price, a $2000 dealer fee, AND a
$900 paperwork fee! lolol what a joke and rip off, I'm just so glad I found out before the trip up there.
Feb 2, 2022
Response from current dealership:
Hi Mike, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (847) 298-0900. We will work with you to resolve this matter to your satisfaction.
Called the dealer to ask if car was available. Drove over an hour to view it and was told that it’s been at the shop. I said what??? I literally just called you. And you said it’s available. And he said sorry. It’s been at the shop.
Feb 2, 2022
Response from current dealership:
Elina, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. I sincerely apologize for that. Your husband Alex has since then been in communication with our Customer Relations Manager to rectify this situation as best as we can. We have mailed a $50 Gas card to make up for the wasted drive. We also notified Alex as soon as the Range Rover came back from the shop so he can officially lay eyes on it and test drive it. We are also more than happy to speak with you as well Elina, to hopefully res
More ...
Feb 2, 2022
Response from current dealership:
Thank you so much for the kind words and high star rating! We're glad to hear that everything was completed to your satisfaction, Marc! Please let us know if there is ever anything else we can assist you with.
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Dec 19, 2021
Honestly, not a great experience with the sales team. Customer service reps responded to my complaints and they were awesome.
Feb 2, 2022
Response from current dealership:
Brian, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (847) 298-0900 EXT 211 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. I am having a difficult time finding your contact info. If you can please reach out to us as soon as possible, I would certainly appreciate it.
Sharnae Leachman
Customer Relations Manager
Napleton Arlington Heights Chrysler Dodge Jeep Ram
Napleton Off Lease
(847) 298-0900 EXT 211
Cell (224)-704
More ...
Sharnae Leachman
Customer Relations Manager
Napleton Arlington Heights Chrysler Dodge Jeep Ram
Napleton Off Lease
(847) 298-0900 EXT 211
Cell (224)-704
Dec 3, 2021
Very very poor follow through with this dealership. I requested pictures of a vehicle five separate occasions before I made a three hour trip to potentially purchase. They couldn’t seem to pull their bootstraps up enough to send someone out, snap a few pictures and send them back to me. I even was promised by a manager that it would be done in 20 minutes, several days ago now. If this is how they follow up and stand by their word, I would be very leery of spending any money with them.
Feb 2, 2022
Response from current dealership:
Mark, thank you for sharing your experience with us. We are disappointed to learn of this situation and would like the opportunity to try and make this up to you. Please reach out to us at (847) 298-0900 Ext 211 so we can discuss the details of your experience in hopes of restoring your confidence b ack in our dealership.
Sharnae Leachman
Customer Relations Manager
Napleton Arlington Heights Chrysler Dodge Jeep Ram
Napleton Off Lease
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Sharnae Leachman
Customer Relations Manager
Napleton Arlington Heights Chrysler Dodge Jeep Ram
Napleton Off Lease
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Nov 29, 2021
Response from current dealership:
Hello Riyad, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Nov 28, 2021
Response from current dealership:
Miro, thank you for your support! We're happy we could help.
Regards,
Marta Nilles
Costumer Relation Manager
Napleton's CDJR
630-782-9300 ext.2358
marta.nilles@napleton.com
Regards,
Marta Nilles
Costumer Relation Manager
Napleton's CDJR
630-782-9300 ext.2358
marta.nilles@napleton.com
Nov 28, 2021
Response from current dealership:
James, thanks for your great review, and for giving our dealership such a high star rating!
Regards,
Marta Nilles
Costumer Relation Manager
Napleton's CDJR
630-782-9300 ext.2358
marta.nilles@napleton.com
Regards,
Marta Nilles
Costumer Relation Manager
Napleton's CDJR
630-782-9300 ext.2358
marta.nilles@napleton.com
Worst dealership out there lied to get me in once there
pushed to get me to start looking at a vehicle before
even appraising my vehicle. Then the used car manager
though he was the man and he could talk any body into
any thing. DO NOT GO TO ANY OF THESE DEALERSHIPS
OF NAPOLEON THEY ARE THE WORST
Nov 5, 2021
Response from current dealership:
Joe, We regret to learn that you did not have a more positive experience with us. You and I have had a conversation about your experience at the dealership and I thought the situation was resolved. I am very sorry that you are still feeling uneased with the situation. If you would please contact me again as soon as you can , I would greatly appreciate that. (224) - 704-5717.
Sharnae Leachman
Customer Relations Manager
Napleton Arlington Heights Chrysler Dodge Jeep Ram
Napleton Off Lease
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Sharnae Leachman
Customer Relations Manager
Napleton Arlington Heights Chrysler Dodge Jeep Ram
Napleton Off Lease
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Some things don’t go exactly as planned… And sometimes a really good dealership finds a way to make things right even when things go a bit goofy. This was one of those times. I had the pleasure of working with Carlos as my sales rep -
He did an outstanding job Keeping the deal on track and making the buying decision one that I was exceptionally comfortable with. So what happened that was a bit goofy… I found this car on car guru, I expressed my interest in the car on the website, I was contacted by the floor manager, Joe, and I was introduced to my sales guy - Carlos. Carlos set me up with a test drive, the car was in pristine condition for the test drive. He wasn’t pushy in any way shape or form. I was quite comfortable with a price, and we agreed to a purchase. I then went home and waiting for a call from the finance team so we could do this deal Virtually. We did the deal, I picked up the car, minor issues were corrected - And I’m happy!
Oct 6, 2021
Response from current dealership:
Thank you so much for sharing your recent experience with us, Joe! We work hard to provide each of our clients with the best automotive experience! I am also very happy to hear that the minor issues have been corrected to your satisfaction. We hope to see you again for your future automotive needs!
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Cell (224)-704 5717
sleachman@napleton.com
Sadly, the purchase order figures did not add up when manually calculating them on paper (paperwork came out to about $1,600 higher than actual figures summed). No explanation given when I brought this to their attention and chose to move on and look elsewhere. The staff seemed nice, otherwise!
Oct 6, 2021
Response from current dealership:
Hi John, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (847) 298-0900 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Sep 28, 2021
They so far have been outstanding kind compassionate and accommodating in my unfortunate and unique situation
Sep 29, 2021
Response from current dealership:
Hi Melissa, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!
Contacted me by phone, video email and tex.
Never sent pictures of vehicle! I don't believe it
was there.
Sep 15, 2021
Response from current dealership:
Hi Raymond, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (847) 298-0900 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Napleton's Arlington Heights Chrysler Dodge Jeep RAM
Napleton's Arlington Heights Chrysler Dodge Jeep RAM
Dealer was extremely quick in responding to my inquiry the listing accurately described the vehicle the car was in the shop when I went to see it but the customer service was great very friendly and helpful an we went ahead and bought the car and so far so good! Would recommend
Aug 23, 2021
Response from current dealership:
Hi Janessa, we are so happy to read such a great review about Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jul 28, 2021
Sales manager was okay but salesman was not very responsive. Drove there only to be told I couldn’t test drive until we agreed on numbers even though I was told I could test drive before I got there. Manager helped clear it up, next day no response from salesman despite having my credit run. On top of that I was told the car was sold but I keep getting calls and emails.
Jul 29, 2021
Response from current dealership:
Hi Omar, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
AWFUL. Heard bad things but had never dealt with them so drove an hour to give it a shot since I liked
the car. Set up an appointment and was told to ask for either or two people. Random employee showed
me around unsure what car I wanted to see. Drove it and later found out it was a different car of the same
trim. Car I did drive was disgusting inside I didn't want to be in it. Texted them before I got there and let
them know I was also interested in seeing another vehicle. Got a response it fine and I could drive it as
well. Find out the salesman the night before took the keys home with him and they could not get ahold of
him to get the keys back. Told the salesman even though the car was gross that is an easy fix as I was
still interested in the car and would like to go inside to discuss it. Said it was the wrong one and says let
me see if the one I want is there and just b/c its listed doesn't mean they have it. Told I had a bad attitude
so I left. Don't bother.
Jul 18, 2021
Response from current dealership:
Hi Devin, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (847) 298-0900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
Made an appointment to look at a truck. Specifically asked them to call me if the truck sold. Drove the next day 2.5 hours to look at the truck and was told once I got there that it had already sold. They then tried to sell me another truck. The whole process was as stereotypically bad as you can imagine. After apologizing and saying they’d make it right and give me a great deal on another truck, when they brought out the quote for the out the door price it was 15k over the listed price. They have several “mandatory warranties” and the didn’t budge on the price of the truck. Overall was a terrible experience and would recommend anyone to look elsewhere when buying a vehicle.
Jul 15, 2021
Response from current dealership:
Hello Ross, I sincerely apologize to hear about your recent experience. I would certainly like to speak with you further regarding the matter. My hope is to restore your faith back in Napleton CDJR, as well as turn your experience completely around. I am having difficulty finding your contact information in our database. If you could please contact me at your earliest convenience, I'd greatly appreciate it.
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Cell (224)-704 5717
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Cell (224)-704 5717
Jul 3, 2021
Yes, they did, although I had already entered negotiations with another dealership on a different vehicle.
They followed up appropriately and actually congratulated me on the purchase of my new vehicle.
Classy, would recommend them just for that alone.
Jul 3, 2021
Response from current dealership:
Thank you for the wonderful review Anne!
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 x2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 x2339
disa.degrazia@napleton.com
I originally had a bad experience but later they contacted me determined to resolve the issue. I would have given 3 stars if it wasn't for Jose and Sam from finance who
stepped up and helped me get the exact deal I was looking for. 1 extra star for each of them.
Jul 2, 2021
Response from current dealership:
Hi Juan, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (847) 298-0900 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
We to appointment they had already sold the vehicle and wanted for me to get an SE n charge me to upscale it to the crossword
Jun 1, 2021
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. If you would be willing, please reach out to us at (847) 298-0900 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
May 26, 2021
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail.
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
May 25, 2021
Total joke~ Received over 3 phone calls and 5 text regarding my inquiry. Final set up a VIP
* sale appointment that no one could help me with. The car was not even there. Browsing
through your show room I spotted a RS6 I've always wanted. When I asked about it to
some one in the office there they were on there cell phone and gave me the " finger to
phone " guester. Sat by car for 5 more minutes and no one came over so I left.
When I was out side I saw 2 sales men smoking.
Needless to say I"ll never buy form that location
May 26, 2021
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further.
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Sharnae Leachman
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900 EXT 211
Kept trying to get the right info. over the phone or
thru email. Seems they're ill-equipped
for a long distance sale, so they sold it locally and
never bothered with staying in touch.
May 25, 2021
Response from current dealership:
John, thank you for your honest feedback and bringing this situation to our attention. Please give us a call at your convenience. We are always looking to improve our customer experience. We would greatly appreciate as many details as possible regarding your communication with us.
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Worst dealership. They add an up charge for
a warranty package all sales must have - no
choice. From the moment I walked in they
were rude and could care less
about my business. Had to wait to get help
as everyone was in groups talking, then sent
outside in the rain to look at the car - how
was I supposed to find it with 100âs of other
cars.
Salesperson was condescending and
helped so another customer before we
finished.
Only person worth the time was the finance
guy.
May 23, 2021
Response from current dealership:
Mina we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please give us a call at your earliest convenience. We look forward to speaking with you.
Regards
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 X2339
630 296 5096
disa.degrazia@napleton.com
Regards
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 X2339
630 296 5096
disa.degrazia@napleton.com
Our sales person left the dealer ship right after our sale, which caused some problems, but the customer service person stepped in and resolved the issues.
May 19, 2021
Response from current dealership:
Hi Dan, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 14, 2021
Response from current dealership:
Hi Tosh, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!
Apr 30, 2021
I was pleased with the experience I had with Napleton Jeeps! I was able to look at the models available to make an informed decision.
May 1, 2021
Response from current dealership:
Thank you so much for sharing your recent experience with us, Michelle! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Regards,
Marta Nilles
Customer Relation Manager
Ed Napleton's CDJR
630-782-9300
630-296-5096
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relation Manager
Ed Napleton's CDJR
630-782-9300
630-296-5096
marta.nilles@napleton.com
Apr 23, 2021
Response from current dealership:
Thank you for the stars!
Regards
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 x2339
630 296 5096
disa.degrazia@napleton.com
Regards
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 x2339
630 296 5096
disa.degrazia@napleton.com
Apr 13, 2021
From entering the building and being met by front desk staff Adrian to the end result of buying a new Jeep Compass the experience was phenomenal. Highly recommend this dealership for its friendliness, cleanliness and fair negotiation. Thank you to salesman Cody Johnson, manager Jay and financial manager Razzak Khader.
Apr 14, 2021
Response from current dealership:
Hi Ramona, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Apr 4, 2021
You have to make an appointment. Although when I got there someone had to be called for me to be helped. The Jeep I was interested in was dirty on the inside. You would think they would clean it up if they knew I was coming to look at. They have this napelton experience package that added $3500 to the price(yes that’s right $3500!) and being 2 and half hours away I would never use it. They would not take it off the price. Felt blindsided by this it wasted my day. Stay away from this dealership!! Or make sure you look at all the “extra” stuff they add to the price.
Apr 5, 2021
Response from current dealership:
Hi Luke, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Regards,
Marta Nilles
Customer Relationship Manager
Napleton's Arlington Heights CDJR
630-782-9300 ext.2358
630-296-5096
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relationship Manager
Napleton's Arlington Heights CDJR
630-782-9300 ext.2358
630-296-5096
marta.nilles@napleton.com
Mar 31, 2021
The sales persons were Courteous and professional.
Apr 2, 2021
Response from current dealership:
James, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
regards,
Marta Nilles
Customer Relationship Manager
Napleton's Arlington Heights CDJR
630-782-9300 ext.2358
630-296-5096
marta.nilles@napleton.com
regards,
Marta Nilles
Customer Relationship Manager
Napleton's Arlington Heights CDJR
630-782-9300 ext.2358
630-296-5096
marta.nilles@napleton.com
They were very responsive. We’re ready for me with the appointment and car ready and available. The test ride was without rushing. They do add packages but will take them off on request. Good salesman and paperwork experience.
Mar 16, 2021
Response from current dealership:
Stephen, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Regards
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 X 2339
630 296 5096
disa.degrazia@napleton.com
Regards
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 X 2339
630 296 5096
disa.degrazia@napleton.com
Mar 9, 2021
Response from current dealership:
Thank you for sharing!
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Mar 2, 2021
Set up an appointment to see a car advertised on their website. Drove an hour only to find out when I arrived that the car they pictured was not the same car on the lot. Totally different color! When they tried to explain why that was the case I felt like they thought I was an idiot for not seeing the description of the color was different than the actual real color. Who does this??!! No apology or admittance of an error on their part. The actually still wanted to try and sell me the car anyway! What deceptive sales practice.
Mar 3, 2021
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights
630 782 9300 x 2339
630 296 5096
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights
630 782 9300 x 2339
630 296 5096
marta.nilles@napleton.com
Over all rude, unprofessional and they openly
admitted to me that the listing price on line is the
cheapest on purpose and they make that up in dealer
fees. They attempted to charge me 6,400 in dealer
fees. I discontinued conversation. Don't shop here
and if you do watch your paperwork very closely.
They are not trust worthy. Dont work with Jay or
Jesse.
Feb 25, 2021
Response from current dealership:
Jessica, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (847) 298-0900 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Feb 20, 2021
Dishonest and Awful - I did a test drive and price negotiations I put my offer on the car and I was so explicit this is the best I can go up and I
have no more time for negotiation since I have another appointment, so either accept or decline. they agreed and they kept me three hours to
make the paper work. when they asked me to singe the loan application they increase the price suddenly after making me wait for three hours
and losing my other appointments.
Feb 23, 2021
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (630) 296-5096 and we will do our best to make this better. We hope to hear from you soon.
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 x 2339
630 296 5096
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 782 9300 x 2339
630 296 5096
disa.degrazia@napleton.com
DISHONEST, AWFUL! I contacted this dealer for a 2018 Mercedes Benz C AMG 43. When I called to go
see the car I told the lady that I lived 1 hour away from the dealer and If they sold the car before the time of
my appointment I was gonna appreciate if they let me know so I wouldn't make the trip and waste my time
and gas money; I told her I was nervous about making the appointment because I read some bad reviews
about them online. She told me I had nothing to worry about and if something happened they would let me
know. On my way to the appointment I received a call from them confirming it!. I get there, the salesman
had a hard time finding the car, it wasn't there! I went to Car Gurus website and found out thru Car Gurus
that the car was sold the day before. He offered to show me other cars. I FOUND THEM VERY
DISRESPECTFUL AND DISHONEST BECAUSE INSTEAD OF CALLING TO LET ME KNOW THE CAR
WAS SOLD THEY HAD ME COMING SO THAT THEY COULD SELL ME SOMETHING ELSE. Don't trust
this dealer!
Feb 13, 2021
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, please reach out to us at 630 296 5096 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Ed Napleton's CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Contacted dealer, asked if was still in stock, made an appointment for 3 hours later 12:30 pm. Went in and waited was told it would be pulled up and ready to test drive. Was told it just sold. Sure, maybe it was, but they still have it listed 4 days later. I drove 28 miles to get there, with an appointment, I asked if it was still in stock, and they were less than straightforward.
Feb 11, 2021
Response from current dealership:
Kirk, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at 630-782-9300 and we will do our best to make this better.
Marta Nilles
Costumer Relationship Manager
Napleton's Arlington Heights CDJR
630-782-9300
630-296-5096
marta.nilles@napleton.com
Marta Nilles
Costumer Relationship Manager
Napleton's Arlington Heights CDJR
630-782-9300
630-296-5096
marta.nilles@napleton.com
Feb 9, 2021
I didn't buy from here but the follow-ups were kind and courteous in regards to the auto I had inquired about. Always nice not to feel like a "target" :-)
Feb 9, 2021
Response from current dealership:
John, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much again for your feedback! We hope you have a great day!
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630 296 5096
630 782 9300 x2339
marta.nilles@napleton.com
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630 296 5096
630 782 9300 x2339
marta.nilles@napleton.com
I did not end up buying a car here but had a great experience at this dealership! They were ready for me when I arrived and were very attentive. My sales guy Jerry was knowledgeable and did a great job of communicating with me on a vehicle I did not end up buying. I have read a number reviews about terrible service, “bait and switch” etc., and I can tell you that was not nearly the case here! I will definitely consider them in future opportunities!
Feb 3, 2021
Response from current dealership:
Thank you so much Dan for taking time to leave this review! We are very pleased that you had a great experience with us. Please let us know when you are ready to purchase we are more than happy to assist you in any way we can.
Regards,
Disa DeGrazia
Customer Relations Manager
Napleton's Arlington Heights CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Napleton's Arlington Heights CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Jan 31, 2021
Awful, we drove 45 min for a scheduled appt. When we arrived we had to wait 30 minutes before someone would even come talk to us. Then to find out that vehicle we came to see was not on the lot. The GM took the car home. When they tried to reach him he would not answer his phone.
Feb 3, 2021
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at (847) 298-0900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Regards,
Disa DeGrazia
Customer Relations Manager
Napleton's Arlington Heights CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Regards,
Disa DeGrazia
Customer Relations Manager
Napleton's Arlington Heights CDJR
630 296 5096
630 782 9300 X2339
disa.degrazia@napleton.com
Jan 29, 2021
Response from current dealership:
Hello Julie, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Jan 29, 2021
Response from current dealership:
Thanks so much! Your positive rating means a lot to us!
The 13 one star review in a row is about right. They were supposed to fax over the paperwork over to my bank but never did. The sales guy kept telling me the finance dept is working with your bank
That was a straight up lie. They ran my credit without me knowing. The dealership fee is also ridiculous. Go see them if you want to waste your time.
Jan 21, 2021
Response from current dealership:
Hi John, we are so disappointed to learn of this situation you have described. Please reach out to Andrew Ramus Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 298-0900 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Jan 10, 2021
beware bait and switch price is how this dealer operates. I inquired about a new
jeep witch was priced on car gurus for 8000$ under sticker i called to buy and
they would not tell me what the final price would be (very strange) i have bought
many cars and trucks on line please stay away from this dealership there are
many others honest dealers out there.
Jan 13, 2021
Response from current dealership:
Brad, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down.
Please give me a Call,
Andrew Ramus
General Manager
708-802-4521
Please give me a Call,
Andrew Ramus
General Manager
708-802-4521
Jan 4, 2021
Left messages with salesforce without follow-up to my inquiries. Not interested in
pursuing what could have been an easy sale, but instead told me what they could
not do (eg ship the vehicle, take videos of the vehicle as I am 4 hours away, provide
a point person to talk to). An overall poor experience by folks who wanted an easy
sale without any work. Very disappointing.
Jan 5, 2021
Response from current dealership:
Hello Phil, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (847) 298-0900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Very dishonest dealership. Said they had the car I
wanted to see and then when I arrived an hour
later for my appointment it was sold.
Jan 5, 2021
Response from current dealership:
Hello Valerie, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to us at (847) 298-0900 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Dealer was quick to follow up. I was told all business had to be done face to face. Due to distance and Covid I could not make this happen and asked them to reconsider. They transferred me to the "sales manager" and I left a message. I never heard back. Even if the answer was no, a call back would have been appropriate.
Jan 6, 2021
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at (847) 298-0900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Regards,
Jon Quach
Director of Customer Relations
Arlington Heights CDJR
630-234-4508
Jquach@napleton.com
Regards,
Jon Quach
Director of Customer Relations
Arlington Heights CDJR
630-234-4508
Jquach@napleton.com
Their advertised pricing is based off of incentives literally no one will qualify for. They raised the price of the car I came to look at by $9,500 compared to the advertised price. Example: there was a $3000+ incentive for being an employee at a jeep/dodge/ram dealer. Why would you advertise a price that includes an employee discount? .0001% of the Illinois population will qualify for that. I called before arriving and asked if the advertised price was legitimate and what I would actually be paying. They assured me over the phone that they would get extremely close to that price.... it was $9500 off. They lured me and wasted 2 hours of my time.
I have the feeling Napletons make fake
announcements in order to make appointments.
I have a couple bad experiences with Napeltons
already. Today the car was available in the
morning, I asked them to buy it on the phone and
they told me that a manager was going to call me.
I did not receive a call and when I called back the
car was not available anymore.
A few months ago, I drove 4 hours to a different
Napletons location to find out that the car I was
going to buy was not there anymore.
Dec 23, 2020
Response from current dealership:
Javier, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you.
Please Give me a Call,
Andrew Ramus
General Manager
708-802-4521
Please Give me a Call,
Andrew Ramus
General Manager
708-802-4521
Dec 20, 2020
Gave them 1 star because 0 wasn't an option. Very dishonest dealership. They will not deliver, even though their adds clearly state the price includes delivery to your zip code. The prices are not real. They reflect "discounts" that no one qualifies for and the Jeep doesn't even offer. They also do not include thousands of dollars in bogus dealership charges that no one else charges. Honestly, I cannot even believe that FCA allows these people to continue representing them and selling their products.
Dec 30, 2020
Response from current dealership:
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Really bad experience. I would ever consider them again. One of those places that advertise a good deal only to tell you it sold that morning. Then the stupid sales person didn’t even offer to see if there was a similar vehicle I might be interested in.
Dec 23, 2020
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail.
Please Give me a Call,
Andrew Ramus
General Manager
708-802-4521
Please Give me a Call,
Andrew Ramus
General Manager
708-802-4521
Dec 11, 2020
Dealer tries to bait and switch, they never even had the car to sell. When you call they tell you to come in for a test ride, knowing they don’t have the car. Shady!!
Dec 23, 2020
Response from current dealership:
George, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us.
Please Give me a Call
Andrew Ramus
General Manager,
708-802-4521
Please Give me a Call
Andrew Ramus
General Manager,
708-802-4521
Dec 7, 2020
Awful experience! Went in willing to pay asking price shown online. First offer they showed me was $8000 more. Then they would not honor the online price and kept saying the car was $2000 more than the retail value they put online. Classic bait and switch. Do not recommend.
Dec 23, 2020
Response from current dealership:
Clara, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business.
Please Give me a Call
Andrew Ramus
General Manager,
708-802-4521
Please Give me a Call
Andrew Ramus
General Manager,
708-802-4521
The worst of the worst. Jerry the salesman said he would be right back after we waited 1.5 hours for finance guy. .5 hours later manager said Jerry went home car is sold. Very disappointing for my niece. So excited about getting her first car. Should have listened to irate customer that stormed out 45 minutes earlier when he said"DON'T BUY A CAR FROM THESE GUYS THEY ARE LIARS AND CHEATS." THANKS MR.Napelton. THE ONLY JOB WHERE THE OWNER IS AFRAID TO SHOW HIS FACE. THANKS CAR GURUS FOR THE CHANCE TO WARN OTHERS.
Overall I had a good experience. The dealer made accommodations so that I was able to come in a test drive the vehicle of my choice. I am completely satisfied, and give Arlington HTS CDJR five stars.
Dec 8, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Joshua! We work hard to provide each of our clients with the best automotive experience. We hope you continue to choose us for all your automotive needs! Take care!
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Nov 30, 2020
Horrendous expertise - complete waste of gas, a collective four hours' drive time, and
energy. Good ole bait & switch. Take your money elsewhere.
Called dealer to confirm pricing and availability on this specific vehicle at 10:56 a.m.
Offered to put down money to hold as I live two hours away from dealer and was told
that was not necessary. Twenty minutes into my drive, received a call from "Justin"
advising this vehicle had been taken to another local shop for a "lift kit" and was not
available, but they had other similarly priced and optioned Gladiators "in transit."
Against my better judgement, I made the trip.
Vehicle price went up over $3000. They refused to provide me with a sales order of a
breakdown of exactly what I was paying for after I requested it three times. Salesman
even requested I provide him with my credit card he could "show his manager" on one
of my "counter offers," do show how serious I was.
Highly discourage anyone from doing business with this group.
Dec 2, 2020
Response from current dealership:
J.d., we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (847) 298-0900 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Nov 17, 2020
when i contacted he dealer about 2019 Jeep Grand Cherokee High Altitude 4WD they had in their wb site they
reassured me that the vehicle was in the lot and that they will have it ready for me, however when i looked on my
email carguru had sent me an email saying the case was no longer available, i called the dealer and they still told
me that it was, i went on their web site again and nope, the car wasn't there, they still wanted me to go in to see
something that wasn't there anymore, so overall they get a 4-star rating. i just wished they ould just tell me the car
was no longer there anymore.
Nov 19, 2020
Response from current dealership:
Hector, thank you for sharing your positive feedback! We're glad to hear we delivered such a great experience. We appreciate your feedback and will use it to improve future experiences. If there's anything further we can do for you, we are happy to help!
Nov 16, 2020
It was not good at all. Miss information didn’t listen to me. Then reached out to me to try to save the deal and then never called back. Horrible customer service!
Nov 19, 2020
Response from current dealership:
Marie, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
If I could give this dealership zero stars I would. Set up an appointment to see/ purchase a vehicle on Wednesday for a Saturday. I had my bank preapproval in hand and let them know I would be driving 230 miles to purchase. The sales person called me while I had just left and I let them know I was on my way and they said they would have the vehicle up front. An hour into the drive someone else called, introduced themselves let me know the vehicle would be up front and ready for a test drive. 22 minutes before I was supposed to arrive I received a 3rd phone call that the vehicle was in the shop and they had no way to get it.
The amount of communication was great, kept me updated with inaccurate information until the very last minute and wasted over 2 hours of my time that could have been saved simply by communicating and asking to reschedule.
Nov 16, 2020
Response from current dealership:
Alysha, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to us at (847) 298-0900. Your comments play a key role in the success of our business, so we hope to speak with you soon.
Nov 11, 2020
Response from current dealership:
Hi Anthony! We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Stay away from salesman Jerry you ask for bill of sale he brings you back hand written note with marked up price. Not trustworthy.
Nov 6, 2020
Response from current dealership:
Will, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Oct 26, 2020
They got ahold of me same day.
Oct 29, 2020
Response from current dealership:
Donald, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care! Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Oct 29, 2020
Response from current dealership:
Yuanqi, thank you for the high star rating!
Sep 30, 2020
Horrible experience. Three weeks of dealing with them and then they come back with a price 4700.00 higher than advertised. Don't waste
your time!
Oct 2, 2020
Response from current dealership:
Rick, we're glad to hear you found our staff to be so informative and helpful.v If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 28, 2020
Abdul was awesome!!
Oct 2, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, Myl! We hope we can continue to be of service to you down the road! Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Sep 20, 2020
They raised the price of the car $3.000 dollars never gave me any numbers to purchase pretty much blew me off since I was not from Illinois
Sep 25, 2020
Response from current dealership:
Danny, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. Please reach out to us at (847) 298-0900 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We look forward to hearing from you.
Informed the dealership I lived 3.5 hours away so I would like to discuss pricing over the
phone or email if possible so when I arrive I can drive away with the vehicle. I also informed
them I would be paying cash, I already test drove a vehicle similar to the car, only thing I
needed to do was negotiate purchasing terms and I would drive in to drive off with the car.
I was told I needed to drive in before we could start talking about pricing. I was contacted
by the manager and told him the same thing but never received a call back after the email.
Very responsive, this dealership
seemed to be very interested in my
interest with the vehicle I liked.
They made several attempts to
reach out to me. Unfortunately for
me I went elsewhere, only because
of distance.
Sep 11, 2020
Response from current dealership:
Margarita, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 11, 2020
Response from current dealership:
Susan, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Sep 5, 2020
I wanted to come look at this truck, however it was 3 hours away. I asked for pictures for over a week. Each time I asked I recieved the response "we'll get them to you tomorrow".
Sep 11, 2020
Response from current dealership:
Josh, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Aug 31, 2020
STAY AWAY FROM PRE-OWNED CARS AT THIS DEALERSHIP...
Called in ahead about the 2015 BMW X3.. they said over the phone "Price is $19,995"... cool drove 45 minutes to check it out...
Sales manager comes back with an extremely rude and despising demeanor...
Apparently they don't "advertise" an extra $5,000 vehicle inspection fee... are they replacing the motor or transmission??
I offered to buy the car at the advertised rate... no where on the website or terms on their site or inside the dealership does it state this fee...
EXTREME SCAM ARTISTS HERE... didnt expect that from a reputable dealership
I have screenshots of the original price point and on paper discussion of pricing! ... now they raised the price on the car
Sep 1, 2020
Response from current dealership:
Izaaz, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please call me on my cell phone 708-802-4521 Andrew Ramus General Manager
Aug 19, 2020
Very happy with the group of people who made buying this car an easy and pleasant experience!
I will recommend Arlington Heights C-D-J-R to my friends and family.
Aug 25, 2020
Response from current dealership:
Congratulations on your new car, Alfred! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Drove 4 hrs to see this car. Test drove it. They ran my credit. Then told me the car was sold when I was on the test drive. But, they'd be more than happy to sell me any of their NEW cars on the lot. It was just a ploy to get people to the dealership. But, I wanted that one specific car.
Aug 20, 2020
Response from current dealership:
Earl, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. Please Contact me on my personal Cell phone number 708-802-4521 Thank you, Andrew Ramus General Manager
Jul 22, 2020
Would not even start negotiations over e-mail saying that I need to come in to get quotes. I have been in contact with approximately ten
dealerships across the state and this is the first one that would not work with price over the phone. Given the timing and a pandemic, you
would think that they would modify their practices and customer service to not force people to come to their dealership to make a deal.
Especially since the forecast for the fall and winter does not look good for business outside of online purchasing. Hopefully, this practice
doesn't end up hurting them in the long run. In the meantime, I will continue to work with other dealerships as they have been very responsive
and accommodating through e-mail. I have thoroughly enjoyed being able to get most of the legwork done over e-mail and phone and I now
feel more comfortable that I will come away with the best deal that way.
Jul 18, 2020
Great experience
Jul 23, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Alain! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Take care!
Jul 16, 2020
Good
Jul 20, 2020
Response from current dealership:
Javier, thank you for your support! We're happy we could be of assistance. Our team is available should you require any extra help.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Jul 20, 2020
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. Safe travels! Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Jul 8, 2020
Vehicle sold they where great in responding
Austin from the dealership reached out to me to see if I could come out Tuesday and I explained I would not
be ready to purchase until Friday or Saturday. We touched based on Thursday and made an appointment
for Saturday. We spoke on Friday regarding a hold on the vehicle for 24hrs. I then completed an online
application and submitted the standard information; proof of income, ID and residency.
Saturday morning I received two text messages reconfirming my appointment and one that said they were
trying to call, but unable to reach me. I called back immediately, as my phone hadn't rang. Austin seems
confused about who I was and why I received the text. He asked if I was still coming. I then told him that I
was an hour away and would not be interested in coming there is the vehicle in question was actually not
there. He stammered and asked me to hold on. Then returned and said it had been sold the night before! I
asked what happened to the HOLD? He simply said he didn't know.
Jul 11, 2020
Response from current dealership:
Rosalind, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Jul 2, 2020
I was in correspondence with Lupe the Internet specialist. She was prompt with her communication however the Management team never reached out as promised. Then I recurved an email saying the car I wanted was sold.
Jul 6, 2020
Response from current dealership:
Daniel , can you give me a call on my personal cell phone number 708-802-4521 Thank you, Andrew Ramus General Manager
***EXTREMELEY FRUSTRATED AT THEIR SHADY PRACTICES***
I went to the dealer on Saturday after I scheduled an appointment the day before with a
salesman that they randomly assigned. I asked the person on the phone that I'm interested
in the Honda Civic and he said "great!". They did not let me know that someone else had
already locked it in and had dibs on it! I went to the dealership, was given the keys and
everything seemed great! I drove it around, went to the mechanic to have it checked, went
back to the dealership and sat down to do the paperwork to purchase the car all for them
to tell me it had JUST BEEN SOLD TO A FAMILY MEMBER OF AN EMPLOYEE THAT HAD
DIBS ON THE CAR and nobody in the dealership told me in the first place before going
through the hassle. The employees were very unhelpful after this, I had to confront them in
order for them to find me another car and the GM of the dealership never called me back
when I left him a voicemail about my unpleasant experience.
Jul 8, 2020
Response from current dealership:
Alexander, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better. Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
I made an appointment to see the truck. Then I got to the dealership and they told me the truck was getting detailed and I could not see it.
Jul 8, 2020
Response from current dealership:
Anthony, we're extremely disappointed to hear that you left Napleton's Arlington Heights Chrysler Dodge Jeep RAM unsatisfied. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better. Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Jun 25, 2020
Response from current dealership:
Timothy, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels! Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
The price on their website is not what was offered to me. They price they gave me was $8000 more. When I showed them the price, they said I didn't qualify for all the dealer discounts. It wasn't until I told them it was a true car offer, did they come to the price. However, they proceeded to add a $2495 protection package, $1500 destination and $600 doc fee that they said are added to every vehicle they sell. We left and won't ever go back.
Jun 25, 2020
Response from current dealership:
Please reach out to me on my personal cell phone number (708) 802-4521 to address any of your concerns! Thank you Andrew Ramus General Manager
This dealership is not internet friendly.i tried 5 times to get info so I could buy the car
I wanted to know what an estimate for taxed and an extended warranty would run. Other dealerships gave me ballpark estimates.
After 5 weeks of sitting on the lot they RAISED the price $1200 today.
Unless I would drive an hour to their dealership they would not discuss a deal with me even though I has pre approval financing letter for way more than the asking price
Only giving them a 2 because the lady catching the email always responded promptly
Jun 17, 2020
Response from current dealership:
Please reach out to me on my personal cell phone number (708) 802-4521 to address any of your concerns! Thank you Andrew Ramus General Manager
Jun 10, 2020
Drove approx 1 hr. Arrived at scheduled time. Was told car hadn’t arrived.
Jun 8, 2020
Although we did not end up buying the car the dealership is awesome as usual
Jun 12, 2020
Response from current dealership:
Ray, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care! Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Jun 5, 2020
Not impressed with customer service. My husband is in the market for a new truck. We found one on Car Gurus that he was interested in. I read reviews on the dealership to make sure they were reputable before driving 4 hours to look at the truck. Upon noticing many unfavorable reviews, I advised my husband to call the dealership to inquire about 'hidden fees" and price changes (many consumers complained about a $1495.00 hidden dealer fee). He spoke with Charne who advised him that she could not disclose price of vehicle. She also said there were several pending offers on the truck. Interesting since the truck has been for sale for 28 days, and the day we call there are several pending offers. Are we buying a house or a truck? We asked her to call back tomorrow with an update on the "several pending offers". We shall see. I will update tomorrow. Update- called in am. They said they had truck. We negotiated price and headed out. It was 4.5 hour drive. Guess what? They sold the truck!
Jun 11, 2020
Response from current dealership:
Please reach out to me on my personal cell phone number (708) 802-4521 to address any of your concerns! Thank you Andrew Ramus General Manager
Jun 3, 2020
We drove an hour away to look at this vehicle, only to get there and see a 5-6" dent in the back of it with paint peeling. We talked with a representative and "nothing could be done" about the price. We were ready to walk out and he let us know of a Chrysler town and country that was for sale too. We went out to look at it (while the representative helped 2 other people looking at cars!) The van wasnt on the website, so we went back in to ask the representative about it and he said it had already sold, waiting to he picked up. This dealership was terrible to us as possible customers, feeling rushed, feeling in the way, and there were at least 7 other representatives standing around while ours was helping 3 different people with vehicles. We walked out due to the unorganized mess and went across the street to look at a vehicle and drove home in one that made me even happier then what we came to look for!
Jun 11, 2020
Response from current dealership:
Please reach out to me on my personal cell phone number (708) 802-4521 to address any of your concerns! Thank you Andrew Ramus General Manager
The shadiest dealership I ever Encountered they tried to trick me into purchasing a maintenance package after me telling him several times that I didn’t want the package but yet and still the Finance manager tried to trick me and say that it was free but it wasn’t so after Me noticing that they were trying to trick me deliberately I decided not to purchase the vehicle and walked out
Jun 4, 2020
Response from current dealership:
We appreciate your honest feedback about your recent visit, Jeremy. We take our clients' comments seriously and would appreciate the chance to discuss your sales experience in more detail. Please reach out to us at your earliest convenience so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Horrible experience. The salesperson could not give me an answer on the final price of a vehicle I was interested in. The salesperson pushed financing when I planned to pay cash. The salesperson even took it upon herself to lecture me about credit scores and what things would be good for my credit. Will not be coming back. They also add about $5000 of fees on the sale price so don't expect to pay the price they actually list the vehicle at. Don't waste your time.
Jun 4, 2020
Response from current dealership:
Matthew, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out when you have a chance so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Daniel and Julio did a wonderful job scheduling a test drive for the vehicle and discussing it with
me. Unfortunately for me, another customer purchased it before I had made up my mind to
pursue it, but they did an an excellent job on their end.
Jun 4, 2020
Response from current dealership:
Daniel, we appreciate your feedback about your experience with Daniel and Julio! We do hope we can be of assistance in the future. Take care!
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
They did not respond quickly, and they didn't answer the questions that I had. All they would say is that the vehicle was available. After I waited 24 hours for a response to an e-mail, i found out another salesman had sold the vehicle through Car Gurus, the salesman didn't even bother to contact me about it. Very unprofessional!
May 31, 2020
Response from current dealership:
David, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves. Please reach out to us at (847) 298-0900 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights
May 22, 2020
Have had several mixed interactions with a few people at Arlington. So far I have been unimpressed. Several messages were either not responded to or the response was
very late. I finally received a message indicating that the vehicle had been sold.
Jun 4, 2020
Response from current dealership:
Ron, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive sales experience with us.
May 21, 2020
Awful. Set appt on May 20th around 10 am for May 21st at 9am with the sales guy to test drive and buy the truck I inquired about. Drove 3.5 hrs one way to the dealership only to find out the truck i wanted was sold to someone else. Was told by salesman that they dont hold vehicles. I was very clear with him that I was coming from a long distance. He asked if I could come down on wednesday (20th) and I said no, but could be there Thursday. I also asked if that would be an issue and he said no. Never mentioned that they dont hold vehicles. Also sounds like he did not communicate with other salesmen that worked Wednesday night that someone was coming at 9am for it. This is poor customer service. I took a day off of work and spent alot of time driving all for nothing except an apology from salesman. General Manager didnt even show his face. Not even an offer of gas card for the trip. Seems like all they care about is making a sale.
May 31, 2020
Response from current dealership:
Brian, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, please reach out to us at (847) 298-0900 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
They've been very responsive, prompt, and helpful. And friendly about it, as well. So far,
all really good.
May 31, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, Karl! We hope we can continue to be of service to you down the road!
Space is limited so I can't give all the details but this dealership must make a lot of money on service because they don't give the impression
that they are interested in selling vehicles. I reached out twice asking to speak to a sales manager about what dealer fees to expect. I fully
expect to pay the advertised price + tax, tag & title fees along with any additional dealer fees (typically anywhere from $400-$800). I was told
the sales manager would have to call me back because he wasn't available... twice I never received a call back. I live 9 hours away from this
dealership, the fact that I would even consider driving that far shows how much I wanted this truck... all they had to do was provide a little bit
of information. Buying a car should not include smoke and mirrors... advertised price + taxes + tag, title & dealer fees = final price. If this
dealership can't provide that then something is severely wrong. Personally I would avoid this place. They lost a sale with me.
May 31, 2020
Response from current dealership:
Hi Matthew! Please give me a call at your nearest convenience and I would be more than happy to deal with you personally and regain your trust. I'm terribly sorry for your experience with us thus far, but I 100% will make it right if given the opportunity.
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
LISTEN TO EVERYONES WARNINGS! DO NOT BUY HERE.
The dealership does not negotiate, I drove from
wisconsin to see a very specific truck, I liked it, they let
me take it home for the night and show the wife, all the
while they said negotiations are possible. I brought the
truck back the next morning and was ready to make a
deal, the sales man walked around for 15 minutes and
came back, with a price $200 over my budget."This is the
price, take it or leave it" salesmen was very rude. I said
that does work, I'd prefer my payment in a specific
range, no more, again it was a response of oh well, "we
sell the most cars. My direct reply was "this truck has
been on the lot for 98 days, I am willing to make a deal
today. This sales men came back at me with "we are the
largest dealer, we dont sell the vehicle here, we will just
send it to a sister store, it doesnt sell in a year, well ship
it to florida. Very unprofessional. Never going back, glad
I found a newer, less miles truck, for less money.
Jun 4, 2020
Response from current dealership:
Steve, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the truck you were interested in. If you would be willing to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
May 9, 2020
Today I went car shoppi
ng I found 3 cars on line 3 separate dealers I had 8000$ cash in my packet and checkbook if someone dont except cash. First I went to this dealer went for a test drive on 2011 accord which was listed at 6588 car looks ok so I ask for a best price out the door with all the taxes and the fees .The guy name Marcus? first make me wait 20 minutes or more for his manager then he tells me its 10000 $ and he tells me to go look at the other cars and come back when I am ready to buy a car from him ,So I went look at 2 other cars had no problems to give me the out of the door price ? My wife really liked that car but we bought 2012 accord listed fore 6999 $ from ALBO AUTO and the guy lower the price by 500$ without stupid attitude .Will not recommend ,terrible costumer service and terrible attitude.
May 21, 2020
Response from current dealership:
Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
Andrew Ramus
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 298-0900
May 8, 2020
I’m rating you with my best wishes to find the car that I need I’m pretty satisfied with you so far
May 21, 2020
Response from current dealership:
Carlos, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Made appointment for today 04/30/2020 at 8:00pm! Called today and was told that everything was scheduled and car will be ready once I will arrive! Once I arrived with my wife and small child who were waiting in the car for me, representative comes up and tell the car is not here was taken to Mercedes dealership because it had an issue! Who in the world makes an appointment when you don’t have a car??? Horrible service would not recommend to anybody, stay away from that dealership! At least they could called a head of time and let me know! What if I was traveling from far away! It’s just ridiculous! During the pandemic they are so busy that could not even call! Once again dear customer stay away from such horrible dealer! Check they reviews on CarGurus! I would not even put a one star, they don’t even deserve that!
This dealership posted a price on the internet of $14,300 (which we have a photos of) which when we called we
were informed a rebate of $2,750 would be deducted from the posted price. When we got there we waited for two
hours and finally were told this was a mistake and they would sell us the car for $16,700 which already
INCLUDED the rebates. They also told us they would be losing $5,500 on the sale but would do it for us! Give me
a break!!! After leaving the dealership extremely frustrated I went back online later that same evening and again
saw the vehicle listed at the $14,300 price.
Do your homework and read the reviews on this dealership. Apparently this is a common occurrence!!!
During this time for our Country where we all should be watching out and trying to help one another your business
is being deceptive. This is extremely unethical and disappointing that a business during this time would stoop to
such measures. Watch out! Buyer Beware!!!
May 7, 2020
Response from current dealership:
Jim, thank you for your honest feedback. It's upsetting to hear that you left our dealership feeling this way. If you would be willing, please reach out to us at (847) 298-0900 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
May 7, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, James! Take care!
Apr 19, 2020
This dealership is a joke. They “enticed” me to drive 45 minutes to see a truck. Then after making me wait 30 minutes to see the unit told me it was sold. Before I left to make the long trip...they said they rechecked availability and set an appointment. You call to try and reach someone and their phone people are fast taking button pushers and don’t listen-just transfer to no one. Sales people have poor people skills and are frankly just lost. Easily the worst dealership experience I have had. This dealer is clearly a business to avoid.
May 21, 2020
Response from current dealership:
Robert, we're extremely disappointed to hear that you left our store with that experience. I would love the opportunity to make it right with you if you'd be willing to reach out. Please call me at your nearest convenience!
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
May 21, 2020
Response from current dealership:
Scott, we're extremely disappointed to hear that you left Napleton's Arlington Heights Chrysler Dodge Jeep RAM unsatisfied. Unfortunately sometimes 3rd party advertising can take a while to update their systems, but I sincerely apologize for the inconvenience. I can imagine how frustrated that was for you. Please reach out us at (847) 298-0900 and we will work with you personally in rectifying the issues you experienced.
Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
Mar 29, 2020
Some of the worst customer service ever. Ask for a simple video and it turns into a big ordeal and low and behold they sell it without any kind of communication. They pretend like they want to help and are all apologetic but in truth they could careless. Would not recommend this sham of a place.
May 21, 2020
Response from current dealership:
Hi Michael, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out us at (847) 298-0900 and we will work with you personally in rectifying the issues you experienced.
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights
They were very helpful.
Because of the coronavirus, I decided to put off my purchase. Once things settle down, I will definitely contact them again!
May 21, 2020
Response from current dealership:
Jeffrey, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your upcoming new vehicle and we will be more than happy to assist you! Looking forward to assisting you soon! :)
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
Rene was very helpful and helped me get the deal that I wanted. Overall the dealership and everyone that I talked with was very Customer friendly and knowledgeable. Thanks to them I got the car.
May 21, 2020
Response from current dealership:
Randy, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Napleton family should be ashamed ..... deceptive sales practices have been institutionalized at this dealership. Playbook is as follows: advertise (and confirm over the phone) a price that is thousands below MSRP and what other dealerships are offering. But once you get in, they explain that the too-good-to-be-true price depends on qualifying for each and every incentive and discount available, which of course is not possible and many of them are mutually exclusive. They then explain that there are additional charges of $1,495 (destination charge) and $2,495 for package of low-value benefits like 2 free key fob replacements, nitrogen air in your tires, and window chip protection. So the $19,920 advertised price for a 2020 Jeep Cherokee Latitude Plus quickly became ~$25,000. When I objected and said I wanted the price that was confirmed to me over the phone, the salesperson went to get his manager, who suggested we look at some used cars that might be more within my budget.
May 21, 2020
Response from current dealership:
Brad, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Friendly service but communication was not do great. I drove long way only upon my arrival I was told the car was auction. Overall the salesman were awesome which made my trip worth while. Customer service I rate 5. And communications I rate 1
May 21, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, Haseena! We hope we can continue to be of service to you down the road! I'm deeply sorry about the communication mishap. If you need absolutely anything at all, please don't hesitate to reach out to us.
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
May 21, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Marilyn! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Mar 6, 2020
Good communication, very eager to sell me something
May 21, 2020
Response from current dealership:
Congratulations on your new car, Robert! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
While I did not end up purchasing a truck from Napleton Chrysler Dodge they were great to work with. Their sales process is professional and thorough. They prepared for my visit, and politely followed-up post visit. When I let them know I bought a different vehicle, they immediately stopped following up. Mason was the sales person I dealt with and he was super friendly and informed on the Tacoma I was looking at.
May 21, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, Jon! We hope we can continue to be of service to you down the road!
Feb 24, 2020
I had very very bad experience with these people. I looked online and they have listed a Promaster 2500 on sale
for 24,733.00 which is a great deal. http://worktrucks.arlingtonheightscdjr.com/work-van/2019-Ram-ProMaster-
2500-cargo-van-3171781. I called and talk to a sales person who said the prices is good when am i coming to
see it. I am out of state so i wanted them to make sure i could get everything financed before I drove 8 hours to
get it. I fill out their credit app I get notification that a hard credit check has been run on my credit and then i hear
nothing back for 4 days. I then have to call in 8 times to get a sales manager on the phone finally. I have never
had to work so hard to get a sales person on phone when i have told them I am ready to buy. After working that
hard to get them on the phone, by calling back over and over, the price of the vehicle for me is 34000.00 which
10000.00 more then the listed online price. I should have been told that before they ran a hard cr
May 21, 2020
Response from current dealership:
Devin, we're extremely disappointed to hear that you left Napleton's Arlington Heights Chrysler Dodge Jeep RAM unsatisfied. We always strive to do 100% for all of our customers, so we're extremely eager to make things right with you if you'll give us another chance. Call me at your nearest convenience.
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
-Alyssa Clayton, Social Media Manager @ Napleton CDJR Arlington Heights 847-298-0900
May 21, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, Ross! We hope we can continue to be of service to you down the road!
Very professional went above and beyond my expectations would recommend them 2 anyone looking 2 buy a vehicle
Jan 17, 2020
Response from current dealership:
Hi there, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The dealership responded fairly quickly to my online inquiry. However, when I told them I had a trade (a truck new enough it's still under the bumper to bumper) and lived several hours away, I was told they could not give me any value on my trade without coming in.
Jan 14, 2020
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out us at (847) 298-0900 and we will work with you personally in rectifying the issues you experienced.
Dec 28, 2019
11 minutes ago
I should have left when the customer in the cube across from me left screaming but the "bait" was too good. One of their vendors sent me an email saying there was a price drop on a vehicle I've been watching. I requested more information from the vendor and then was contacted by the dealership to come in and start the process. Long story short, they would not honor the price and tried to sneak in an additional $2500 safety package into the price. At one point, the sales manager Paul Dome came back with a price higher than the original listing. When I asked the GM Andrew Ramus for an explanation, he told me there were disclaimers that protected these tactics rather than taking ownership. He also refused to provide me with Chrysler's customer service information. Typical behavior of someone lacking a moral compass.
Jan 6, 2020
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 or to me directly at my phone number below and we will do our best to make this better.
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 21, 2020
Response from current dealership:
We're glad to hear our Staff took such great care of you, Roscoe! We hope we can continue to be of service to you down the road!
Dec 25, 2019
Great experience. They had the car ready for me when I arrived and it was clean and had gas. They even offered to let me take the car home for a trial. They were also very motivated to sell, but not overly aggressive. I would definitely go back.
Dec 30, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Dec 19, 2019
Not been a positive experience. I offered full price and they want me to fly 1700 miles before they can give me my OTD number. I have the financing in place. They cant tell what additional fees might be involved.
Dec 26, 2019
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around.
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Dec 15, 2019
I was contacted right away. The salesperson was friendly. She was even willing to send more
pictures prior to me coming in so that I would have a thorough idea of what the car was like.
Unfortunately, there was a turn of events in my life so I could not keep the appointment. I would
recommend this dealer.
Dec 18, 2019
Response from current dealership:
Brenda, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Dec 10, 2019
Contacted them to get a quote but they were not helpful and would not provide a quote via email.
Skip this dealership
Dec 13, 2019
Response from current dealership:
Dan, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better.
Nov 8, 2019
Dealership itself wasn't so bad. Salesperson was a liar though. I specifically asked if the vehicle has Bluetooth, and the response was "Yes, it does." Then I get home and it doesn't. I asked if they could match my credit union's interest rate, the answer again was "yes, we will." I look over the paperwork more thoroughly when I get home and they didn't match my credit union's rate at all. I know, it's mainly my fault for not checking these things before driving off (never trust a car salesperson), but still. Why reply yes if it's not true?
Nov 11, 2019
Response from current dealership:
Justin, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Oct 27, 2019
This dealer was very friendly and contacted me several times but not too many times. I am waiting to buy a new car at this time or I would have definitely jumped on this great deal they are offering. Will consider them in the near future.
Oct 30, 2019
Response from current dealership:
Hi Mavis, thank you so much for your positive comments about Napleton's Arlington Heights Chrysler Dodge Jeep RAM! If you have any further questions, please give us a call. We're always happy to help!
Oct 23, 2019
Response from current dealership:
Tres, thanks for your great review, and for giving our dealership such a high star rating!
Oct 17, 2019
Amazing. Great price and great staff
Oct 23, 2019
Response from current dealership:
Christina, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything we can do for you. Take care.
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Oct 9, 2019
Response from current dealership:
Hello, thanks for the five star rating! We understand your time is valuable, so we appreciate the positive review. Take care!
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mike Mizwicki
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Aug 27, 2019
Contacted me immediately after I inquired
Aug 28, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, William! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Aug 27, 2019
The shy guy was great got the deal done can’t be happier
Aug 28, 2019
Response from current dealership:
Matt, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Aug 19, 2019
We set up an appointment to meet you and when we got there they had already sold the vehicle. We drove 45 minutes to see the vehicle and talk to them the morning we showed up to see them. No notice or Cancellation. Waste of a trip!
Aug 23, 2019
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail.
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
The listing did describe the conditions of the vehicle.
The vehicle was very clean and ready for my test drive.
The staff was very pleasant professional in customer care.
Jul 30, 2019
Response from current dealership:
Congratulations on your new car, Guruhl9b1! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jul 13, 2019
They sent me several emails called the last call the guy I talked to said he would call me back in a couple of minutes that was Thursday it's now Saturday and I have heard nothing
Jul 16, 2019
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail.\
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jul 5, 2019
Stay Away from this dealer they will definitely try to RIP YOU OFF!!! Especially if you want to go thru your own bank or credit union for the financing they sent my credit union a contract for $10,000 dollars more than the price I saw online when I told them about it they said it was a typo and corrected it by sending another contract but this time it was $4900 more then the price that we agreed upon Stay Away
Jul 10, 2019
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail.
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jul 4, 2019
Contacted me don't know 2 much about C-D-J-R but I like this suv will keep on dealing
Jul 7, 2019
Response from current dealership:
James, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM!
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jul 2, 2019
We went there on Friday at 6pm with an appointment with "Army" but only saw her for 1 second and then long and unhelpful interaction with Dominic. I told him that I had to pick up my daughter at 7pm but he still tried to delay and kept me waiting. I was late and couldn't wait longer and rush to pick up my daughter and accidentally hit their RAM1500 parked < 6 feet behind where my SUV parked. The parking lot is narrow enough and they put a giant pickup behind it! Anyway, it was my fault to hit the car so I gave them my insurance info and report to the police, then they continued keeping me waiting while I still had to pick up my daughter. My wife was so worried about me to pick up my daughter, and she wanted to go with me and came back, but they wouldn't allow me to leave or have to keep my wife in the store. I picked up my daughter, drove very slowly and came back and then waited for another hour for nothing while Dominic was busy helping other "value customers".
Jul 4, 2019
Response from current dealership:
Zhihong, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us.
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jun 11, 2019
reached out appropriately
Jun 16, 2019
Response from current dealership:
Congratulations on your new car, Jeff! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Drove from Indiana to find out they add $1495 in "lot fees" on top of the asking price.
May 28, 2019
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please call me at your earliest convenience.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Not sure why other people have given this dealership a bad rating. They gave me just about everything I ask for.
May 23, 2019
Response from current dealership:
Congratulations on your new car, Samplej! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 21, 2019
This dealer responded back in a timely manner before the car sold.
Apr 20, 2019
Contacted me but did not answer questions in timely fashion.
Apr 18, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Guruzdby5! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Crooks! Tried to tell me my payment would be $684 a month for 60 months on a $16k renegade. That comes out to over $50,000! I have bought numerous vehicles new from various dealerships and never heard anything so ridiculous before. They also force you to buy their "safety package" which is simply locking lug nuts, rubber mats and plastic door guards. For those three things you dont need or want and that make your car not one bit safer they charge an additional $2,500 and they do it on every car. Like I said crooks!
Apr 8, 2019
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 2, 2019
Today we drove all the way from Champaign to Chicago. Before we left we called and made sure it was the same price that we saw originally. They said yes and we were on our marry way of a 2 hours and 31 min drive. Upon arriving we met our car salesman who wasn’t that great at all honestly. We could never seem to find him when we needed him. Along with that he had us wait in the store for over an hour. I asked many times what the price would be and he kept saying “what the price is online” so we were reconfirming the price with taxes etc. and next thing we knew the price had drastically changed $18,000 to $22000 (not because of the taxes, just in general). He said there was nothing he could do about it after we had asked and asked and asked about the price BEFORE we took this trip. Majorly disappointed to have had to just walk out. The manager was also terrible and wasn’t helpful at all, just grumpy. If there was a negative star I would have given it.
Apr 8, 2019
Response from current dealership:
Hi Eric Paul, we regret to hear that you are displeased with your recent experience with us. Please call me at your Earliest convenience.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mar 31, 2019
They called back right away and offered cars. Just didn't have what I wanted.
Apr 8, 2019
Response from current dealership:
John, thank you for the high star rating!
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mar 30, 2019
They contacted but not as I requested them to contact me. I asked to work through email and for
a detailed breakdown of their lowest price and how the price quoted on Car Guru's was arrived at
so that I would have a record of the conversations and the numbers we talked about before
visiting the dealership for a test drive and to finalize a sale. They never cooperated with that
request and kept trying to call me and send emails and texts asking me to call them or come to
the dealership. I completed my purchase at another dealership 3/23/19 a non-CarGuru
dealership, unfortunately.
Apr 8, 2019
Response from current dealership:
Hi Steve, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your correspondence.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
.
Initial experience was good with our salesman, Josh. Until I realized their finance guy slipped in another $1,495 on the cost of the vehicle, somewhere between showing me the price on the computer screen and printing the physical paperwork I signed. And they still refused to claim any responsibility. Like who the hell would pay $1,195 over the ADVERTISED price for a low demand, used vehicle? That's not enough proof that you scammed me? Also, they're EXTREMELY pushy with the extended warranties and undercoating "protection" (which can actually void GM's rust protection warranty). Far more than any other dealership I've dealt with in the last 25 years. Rear window of the vehicle I purchased spontaneously shattered after a month due to a defect, and they were of absolutely no help, other than offering to help with $50 toward my insurance deductible. Really? What a joke. Thank God GM is covering it under the original factory warranty for me. I will NEVER return to this dealership!
Mar 18, 2019
Response from current dealership:
Kurt, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mar 5, 2019
I went in and spent 3 hrs with a hard inquiry on my credit just to have
them come to me with a ridiculous payment plan of 84 months at 400
a month for a used car that’s already 4 years old! On top of that, they
won’t budge 1 dollar on the price for a car that’s been sitting since
January...lol all I asked for was 25000 OUT THE DOOR which I
understand is common practice with dealers since they want cars to
move...long story short...they can keep it!
Mar 8, 2019
Response from current dealership:
Hi there Pat, I would like to get some more details about your experience with us. Please call me at your earliest convenience.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mar 2, 2019
Dealer informed me the car was in stock (I have the emails) then supposedly sold it the night before even though I asked (again) that morning if they still had the car. Then the manager on site said I was being unrealistic and rude after driving 60 miles to the dealer and getting offered (a gas card.)
Mar 7, 2019
Response from current dealership:
Gyner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
They didn't have this bmw as this one I was initially interested in, but had a red one that was one year newer with less miles that I ended up purchasing. Jason in sales and RJ in financing were great! Just wished I would have been finished sooner as we drove 2 1/2 hours from South Bend, IN and had two dogs that were left behind that needed to go out. Great dealership would come back again!
Feb 6, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Gurubz51d! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Feb 1, 2019
Response from current dealership:
Gurux6t8b, we really appreciate your positive review!
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Douglas Adams
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jan 24, 2019
Did not buy the Honda. I bought a Toyota. Helpful car salesman. Waited too long for final paper work. An OK experience.
Jan 10, 2019
They didn't honor advertised price and then tried to insult my intelligence by marking up the vehicle $7,000 more than the advertised price. Waste of time!
Jan 11, 2019
Response from current dealership:
Hi Ebonie, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We have reached out to you , please contact me directly at you earliest convenience.Thank you
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
I discussed this Jeep over a couple days with the "online" contact. I asked several specific questions. Is the cars smoke free was one of
them. I was assured it was. After driving 1.5 hours to see & buy the vehicle I started it got in & turned on the fan. After being blasted by the
smell of an ashtray I got out. Told the dealer I was VERY unhappy they wasted my time & drove home.
They are all about the cattle call at this dealer. The more we get in the more we sell. I told him I would not take the Jeep for $100.
Jan 11, 2019
Response from current dealership:
Dale, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have reached out to you , please contact me directly at your earliest convenience, thank you.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jan 3, 2019
Very unpleasant experience and waste of time and points against my credit. Even before running credit I was asked to put down 5000.00. I was blown away. During year end sales at least 7000 in incentives are offered on the car of my desires. Then I was told that I must qualify for incentives and in order to determine qualifications I must have my credit ran. The other script was, " due to the negative amount owed on the trade in would require a 5000 down payment". Therefore the incentives script is just another snow job to get your hopes up to rip people off. Please do not go here. Very dishonest people
Jan 10, 2019
Response from current dealership:
Michael, we regret that you had a unpleasant experience, I would like to address this with you, However I cannot reference your visit. Please contact me directly at your earliest convenience. Thank you.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Dec 28, 2018
Price posted (24,720) was not the actual price even though it was posted that incentives did not apply. Vehicle sold for 28,382. Classic case of bait and switch.
Jan 2, 2019
Response from current dealership:
Jim ,We are extremely disappointed and would like to get some more details about your experience with us to be able to address this , please contact me directly.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Dec 13, 2018
Horrible!!! Got lied to basically!!! Had me waiting for about 45min... was told the vehicle was out on a test drive...(lie) so we left, as we drove away saw the vehicle come back... later they were removing stuff from the inside so it seemed as if it was being used as a personal vehicle... which is fine but don’t lie
Dec 19, 2018
Response from current dealership:
Jose, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact me directly at your earliest convenience.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
AGAIN, ARLINGTON HTS C - D - J -R . Called me 2 times ! Very Good contact. Makes me know they are trying to work with me. I explained what I was doing to my Lincoln.[ I put about $ 1,500 Into my car ] I Won`t sell a car that may be unsafe to drive ! The woman that called me was very understanding and Hoped I would get the Corvette !
Dec 12, 2018
Response from current dealership:
Hi Douglas, thank you so much for your positive comments about Napleton's Arlington Heights Chrysler Dodge Jeep RAM! We're glad that you're finding our staff to be helpful and understanding. I hope you get the Corvette too!
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Dec 7, 2018
Reached out to this dealership regarding an amazing deal they had on a vehicle, and after
confirming a test drive appointment, they drove up the price by 4k. WOULD NOT RECOMMEND.
Dec 10, 2018
Response from current dealership:
Leigh, we regret to hear that you had a negative experience with us, we are reaching out to you We'd like the opportunity to discuss this with you. Please reach out to me directly at your earliest convenience to discuss how we can turn your experience into a positive one.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
The classic bate and switch- told me that yes, the price advertised was the price but would not send a buyers order for my bank- this is what give dealers a bad name!
Dec 7, 2018
Response from current dealership:
we regret to hear that you had a negative experience with us, I would like to get some more details about your experience with us. Please contact me directly at your earliest convenience.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Nov 29, 2018
I was going in just to see the car but thanks to joe I ended up buying it! He made it easy, stress free and answered any questions we had. Throughout the whole process there was not one person who didn’t have a smile on their face. If I’m in need of another car in the future I will definitely go see Joe at Napleton’s!!!
Nov 30, 2018
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM We're glad to hear Joe delivered such a great experience.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Nov 22, 2018
Great experience. We worked with Austin, traded In my car for a great price and drove away with our awesome Jeep. Austin knew a ton and helped us from beginning to end. Overall great experience.
Nov 23, 2018
Response from current dealership:
Congratulations on your new car, Kelli! It is great to hear Austin was knowledgeable and pleasant to work with.
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Nov 21, 2018
Just wanted to let you know my husband and i were extremely unhappy with the service and sales person who was extremely unpersonable, rude and cocky. I was expecting to meet someone completely different.. and the dealership expected us to give our car away. We were expecting one price and then to have $995 added to the price was unacceptable.. for that price I can purchase the one closer to home. Thank you!! For wasting my time. We have never experienced such unprofessionalism.. one star rating is a huge stretch!
Nov 23, 2018
Response from current dealership:
Beverly, we're disappointed to hear of the negative experience you had at our location.Please contact me directly to address this situation and try to make it right. Thank you
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Found a used suv with low miles. Not as many after the sale perks as our last car dealer like free car washes and oil changes. Had one issue after the sale and we haven't heard back from them yet. If it wasn't for the cars low miles we wouldnt have bought. Seems like they get you sold and are done with you. We will see.
Oct 23, 2018
Response from current dealership:
We regret to hear that your recent experience was anything less than exceptional. Please contact me directly to turn this situation around
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Rclegg@napleton.com
Roger Clegg
Customer Relations Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Rclegg@napleton.com
Very bad experience ,I've drove from Wisconsin to buy a car, and the customer service are so bad,.The have appraised my car soooo low and they wanted fortune for them car,plus they were not selling for the asking price ,they wanted me to buy a certification on 100 000 miles which I didn't want to but he told me I HAVE TO !! So much pressure !!!! They made me to wait over 2 hours to tell me instead of $15000 I have to pay $24 000, Such a losers,stay away from this place if you believe in feedback, I've wasted all afternoon by driving 2 hours to get there and 2 back home plus wasting time !!
Oct 23, 2018
Response from current dealership:
BRanka I apologize that you did not enjoy your car buying experience please callm e so I can assist you in your car buying process.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Sep 18, 2018
Would only contact me wanting to schedule a test drive as i live over a
hr and a half away i wasn't going to drive in for a test drive without
talking about a better price. They never replied after i said that but
would send me a generic email every few weeks saying they haven't
heard from me in a while or one that says if there was one thing they
could do to make this deal happen what would it be. I replied to the
emails a few times but never got a response. Very poor dealership
service go some where else where people want to sell you a vehicle or
at least reply to emails and don't send you the same generic email
every 2 weeks.
Sep 24, 2018
Response from current dealership:
Mike can you please call me at your earliest convenience so I can try to turn around this experience.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Was contacted immediately about the car but then told it might sell. Received another message it was available and would likely be there as we live out of state and could not come for a week. Then received notification that it had sold through CarGurus. I called and they told me was likely to be sold but that they would send me an email with other options - never received any email. I definitely was made to feel I was not a priority.
Sep 24, 2018
Response from current dealership:
Hi Sarbear2064, we regret to hear that you are displeased with your recent experience with us. please contact me at your earliest convenience to see if I can help narrow down any other choices you may have.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Sep 8, 2018
If I can give zero stars I would. Vanesa over the phone said truck number I was asking about is indeed the one on the website pictured.after driving an hour there they took a copy of my license and the salesman was bringing the truck around.he specifically said the 2 door truck....I was very upset. They had a brand new pictured truck for 27,777 I get there and it's different.
Sep 24, 2018
Response from current dealership:
Michael im sorry for the confusion please call me I would like to get involved in your car buying to see if I can be of assistance.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Aug 28, 2018
Very Disappointed!!!
Dealer price came nowhere near the online price advertised. $2K higher, and
the dealer cited unqualified rebates/incentives.
Two stars only for pleasant staff.
-MCK
Sep 5, 2018
Response from current dealership:
MCK i'm sorry that your car buying experience was not to your satisfaction. please call me at your earliest convenience.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
We called and were lied to about this car being on the lot. The person on the phone, Seth, told me that he was physically checking the lot for the car and called me back saying that he found it even though it wasn’t in the system. We drove 45 minutes to the dealership to look at the car and found that it had been traded to another dealer. We will not be doing business with this dealership.
Aug 26, 2018
Response from current dealership:
Meghan,
Your time is absolutely important and as Customer Care Manager, I want to personally address your visit and the inconvenience you experienced. I understand your frustration and I am also aware of your time lost and the distance you drove. Your opinion is truly important so please call me when you can. My direct line is 224-318-2427 and I will be here all week.
Respectfully,
Armi Matienzo
Customer Care Manager
Napleton's Arlington Heights CDJR
1155 W. Dundee Rd. - Arlington Heights, IL 60004
Direct: 224-318-2427 BDC: 224-318-2421
Your time is absolutely important and as Customer Care Manager, I want to personally address your visit and the inconvenience you experienced. I understand your frustration and I am also aware of your time lost and the distance you drove. Your opinion is truly important so please call me when you can. My direct line is 224-318-2427 and I will be here all week.
Respectfully,
Armi Matienzo
Customer Care Manager
Napleton's Arlington Heights CDJR
1155 W. Dundee Rd. - Arlington Heights, IL 60004
Direct: 224-318-2427 BDC: 224-318-2421
They contacted me right away. Setting up a time to meet, I mentioned I was
coming from Wisconsin. The salesperson said there was a different price for
out of state and the price listed was for Illinois residence only. The price
difference was almost $2500. The salesperson was going to contact the
manager to see if they could do something about the price difference, but
never heard back.
Sep 5, 2018
Response from current dealership:
Gerry im sorry for the lack of communication we have shown you please call me at your earliest convenience.
Aug 11, 2018
Responsive
Aug 23, 2018
Response from current dealership:
Shavonne, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Aug 3, 2018
Flipped from employee to employee to employee. They had the best price on the net, but turns out that they were using rebates that just about NO ONE qualified for, so the price just kept going up and up and up. Not very helpful, just wanted leads to bait and switch there way thru the market. Do not waste your time here.
Aug 14, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jul 28, 2018
Car had 1200+ miles on it and was filthy. We called in advance about incentives and were told we would get all of them which was an outright lie. Needless to say we did not buy a vehicle from them because vehicle was not the price advertised.
Aug 6, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Made me drive an hour to them from where I live to tell me that they sold the car earlier that morning. Mind you I called them like at 3 or 4pm. I get there no car and now they tried to get me look at other cars I didn’t want lol wow
Jul 26, 2018
Response from current dealership:
Hi there,I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jul 18, 2018
Response from current dealership:
Congratulations on your new car, Alexander! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Response to my inquiry was immediate.
Paul was wonderful to deal with.
They have a great selection of choices, but I knew which vehicle I already wanted.
Since I was buying from out of state, there was a little more paper work with the DMV, but very manageable. They were great with walking a person through all of it.
Could have done without the pressure of trying to use their lenders as I already had my bank lined up with the loan. They were just trying to get me the best loan rate. However, I just knew what I wanted and my bank was lower than theirs.
Jul 18, 2018
Response from current dealership:
Kristie, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Truck was not as described had several issues
rodent damage under the hood, and the " check
engine" light came on during the test drive. I was
told the truck had been checked by the service
department, obviously it had not.
Jul 11, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Professional, from the moment you walk in I felt a difference from the other Jeep dealers. Very knowledgeable staff not a lot of pressure.
The car I was interested in was ready to be test
Driven. Clean inside and out, fueled and ready to go.
My sales person Chris even went into details about
The service department and many of the after sales advantages of the dealership.
There presentation, people and the product sold me.
Jun 28, 2018
Response from current dealership:
Newms_1, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jun 17, 2018
They did contact me . Very efficient attempt on their part
Jun 25, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Jerome! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jun 6, 2018
Poor. The car appeared on CarGurus, but without a price and with 1 stock
photo of another Phaeton. They promised to get me the price and photos,
but they never did. Next thing I know, they're sending ME an email that I
hadn't followed up with them. I replied I was still waiting for a price and
photos, only to be told that (Oooops!) they had already sold the car to a
wholesaler. They were disorganized, but courteous, and apologized... but I
feel seduced and abandoned. Inept Customer Service people.
Jun 15, 2018
Response from current dealership:
Hi Nicholas, we regret to hear that you are displeased with your recent experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 31, 2018
Deceiving. Prices listed are not the actual prices cause no one qualifies for
all of their discounts. Prices are actually 2,500 or more then what they are
asking. They wont even give a quote of what the vehicle will actually cost.
Just want to run numbers at you until they try and crack you and if you go
back at them with a number for a vehicle they always say i'll have to ask
my sales manager and run it by them first. Don't waste your time with this
dealership or company. They will just give you the run around and try to
steal your money with higher APR rates then your own bank, and try and
hide add-ons that are not needed. Read all fine print before signing
anything.
Jun 1, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 29, 2018
I contacted this dealer regarding a 300 touring. Friday they said it was there. I said I can be in Tuesday with my down payment. They said they would email me with information regarding this sale. I had a terrible deal for my Grand Caravan through this company. As expected, when I called to let them know I was coming over, they said they didnt have a car with that stock number and never did. I found this dealership cannot be trusted.
May 31, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 24, 2018
Awfull, said the 2 wranglers I was interested in where there in the morning , and both sold by time I got there in the afternoon. Tried to sell me one for $4000 more!
May 29, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 5, 2018
Service not good
It takes them a long time to get back to customers
For a week I asked for details
May 10, 2018
Response from current dealership:
Yehuda please call me so I can assist you.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Showed interest in this car
Asked a few questions regarding price as I would be traveling over 2 hours, was given the run around. Only wanting me to show up. Come to find out the car had already been sold.
May 8, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
My salesman, Sven was extremely knowledgeable and professional. A
very good overall experience.
May 8, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Gurudmq2y! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Drove almost a hour to look at the 2014 Jeep Grand Cherokee they have only to fine out the head gaskets are seeping oil Sammy’s response was its ok it will last you a few months before it needs repair....
May 8, 2018
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 16, 2018
Very quick response. Responded via email, sent video and responded to follow up questions quickly.
Apr 24, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Chris! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
I received a message that someone would get back to me but I never heard from anyone. I purchased the vehicle at a different dealership.
Apr 24, 2018
Response from current dealership:
Lovetocamp2, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 8, 2018
Do not buy from here.
Pros:
1. They put fancy kits on trucks..
Cons:
1. This place will lie and say anything to get you
in the door
2. They charge $2495 for some bogus safety
package that they don't want to tell you about.
3. I brought my kids and the guys moving the
cars in the lot were peeling out flying through the
lot. I had to keep my kids away from the
windows and inside the building because it's not
safe. (Calling Chrysler/FIAT about this)
4. Looking at these reviews I noticed that they
have a lot of 5 stars on other car apps and
popular search websites. Not sure how that's
possible because this is the worst dealer
experience I've had. Will have that popular
search site look into accounts leaving reveiws.
5. Drove out 2 times based on lies they told me..
shame on me huh?
I called and talked to Pedro about a 2018
Challenger TA 392 and questioned the Cargurus
price at 45,150. I asked if that's what I would pay
if I came there and he said yes. He stated "If you
live in Illinois and you're financing the car, you
will pay $45,150". Got in the car with my wife and
kids and drove over an hour to the dealer. I get
there and Pedro was nowhere to be found. Some
manager woman directed me to Nick and him
and I talked about the price. In the mean time the
looked at my trade which I was offered $17,500
from another dealer. When the appraisal came
through they said $15,000. I laughed. So we go
back and forth some more and I stated that I
wouldn't take less then $18,500. Some
"manager" guy comes back, talks to me and we
write down $45,150 for the car and $18,500 for
the trade. He walked to some room and comes
back with astronomical payment and I was like
huh? He said that's worse case scenario. I
explained I'm not worst cast. So the best case
one was still $100 more than what I calculated.
More back and forth and with no explanation we
couldn't get the payment to my percise
calculation. I ended up leaving.
Went to dinner and calculated again. Nothing
was making sense. Went back to the dealer to
talk to a finance manager. My wife talked Chris
and he said some negative things about the
people we were working with stating that they
cannot make decisions on price. He also
explained the $2495 safety package. Which is
something that me who lives an hour away
wouldn't be able to use and he said all car have
to have it (total rip off). We left that day with him
telling us that he'll call back the next day before
12pm (never happened).
Next day my wife calls and they agree to a
payment and had the $2,495 fee cut down to
$1500. We agreed to take less on the trade
$17,000, although he stated the whole saler
offered $16,000. So I was working them because
I really wanted this car that's been on the lot for
190 days. They hung up and she said she'd call
back and let him know of we would come get the
car.
She calls back and cannot get a hold of him. I
drove up and met with Chris and he didn't know I
was coming because he never picked up his cell
or desk phone after we left him messages. We
shake hands and he told me to go check out the
car I wanted. He asked for my keys stating that
they wanted to look at my trade again. He leaves
and comes back telling me that he was kicked
out of the room where they talk about trades and
they told him that $12,500 it what they could give
me. I told him that's insane. I got loud with him
telling him that will jack up the monthly payment
that him and my wife agreed to on the phone and
he got loud with me saying that he never agreed
to anything. So I came out there 2 times and
was lied to 2 times. I told him to get me my keys
for my car and left.
Apr 13, 2018
Response from current dealership:
Nick can you please call me so I can assist you in this matter.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Very unprofessional! they set up test drive with me when i got there i found up car was sold 2 days ago.... they tried sell me car with 15k miles more for same price, plus they have a lot hidden fees! I do not recommend
Mar 10, 2018
Response from current dealership:
Hi Debowska86, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Never go to this dealer they try and put me in 3 different cars then one man said they have to charge me a lot fee I ask what is the lot fee cover couldn’t give me what it cover had a different sales man come out to tell me it’s a certification fee I ask him what does it over couldn’t explain what it cover then it went from 600 to 2,400 then tells me the best he can do is 1,600 no thanks
Feb 28, 2018
Response from current dealership:
Guru521zl, thank you for taking the time to leave us feedback about your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Dealership was nice, salesman was great but car was not there and other offerings were 40% more expensive out the door.
Feb 28, 2018
Response from current dealership:
We are disappointed to hear that you did not have a more positive experience with us at Napleton's Arlington Heights Chrysler Dodge Jeep RAM.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jan 29, 2018
Helpful, unfortunately they did not have exactly what i was looking for.
The indicated they would look for one but i found one close to home
Jan 10, 2018
Sales personel were kind and professional
Jan 15, 2018
Response from current dealership:
We appreciate your kind words! Thank you for choosing Napleton's CDJR!
Jan 2, 2018
I would give them a zero if possible. This is a bait and switch. I had
confirming e~mails and phone calls and even appointment verifications.
I drove 1.5 hrs and magically the car was sold 20 minutes before I
arrived. Then the same truck is still listed; more than 24 hrs later. A den
of thieves would be an accurate description.
Nov 21, 2017
Great dealership! Friendly, clean, fun & they have waitng area with snacks.
Nov 14, 2017
Great customer service experience. I work for VW Credit and great customer service is what we. Strive in delivering.i have to say i was very satisfield with my experience.
Nov 9, 2017
responsed with questions to my question, with no concrete reply , sale,s representative on the floor was not respective to offer's dealt with sale manager on final quest .when purchasing car . not good use of time and
information .
Nov 6, 2017
I first went to see this vehicle. Turns out it didn't have one of the features I wanted. Saleman was super nice. Found another car. The car ended up costing 3k more than the online price. They role in all discounts including ones you probably don't qualify for. I walked from this deal and bought a car from a dealer that honored the online price.
Nov 2, 2017
Great experience with the sales staff.
Oct 27, 2017
Dealer cut me a super deal and made the process painless.
Thanks CarGurus for putting us in touch.
This experience was horrible. You can not believe any words that comes out of their mouths. We drove over an hour to get to dealership after confirming that the vehicle was still available. When we arrived it was not. We were told they were sorry they had gotten rid of the vehicle not sold just rid of it. 3 days later i received a text saying they had vehicle back an we should come see it. Very poor service.
Oct 5, 2017
They have been very kind when I called them for information snd when they called me to give me price drop information. I want a vehicle with Safety Equipment hiwever, & this Patriot does not. even have a back up camera. I may consider purchasing this vehicle and having the back up camera added at the Dealer. 10/4 I was told a Techical Rep will call me back 10/5 to speak with me about adding a Back Up Csmera and the Instalkation Charge
Sep 25, 2017
Napleton Chrysler Dodge Jeep did a fantastic job! They gave me great service and a great price and they earned my business and sold me a car!
First class people made my buying experience fun and easy and that's a beautiful thing!
Sep 11, 2017
I purchased the car I went to see. Love the car. I was at the dealership for hours they were very busy. They would not budge on the price and I was surprised by the very hefty lot fee but my salesman was great. Over all happy with my experience.
Sep 4, 2017
Great , professional, friendly, welcoming experience! Very respectful and detailed staff in a wonderful environment! I was all around satisfied with my experience in all departments throughout my purchase!!
Aug 14, 2017
First I"d like to say that the internet prices are a joke. They write them low to attract customers in and then they tell you you don't qualify for the rebates or discounts. Next the manager basically kicked me out by handing me the keys to my trade and rudely giving me his business card to call him. Sales man also looked like he didn't care to sell the car. I don't recommend this dealership.
Jul 31, 2017
Perfect car and price. Thanks to Q Singleton -Salesman, Christian Dumitrascu -General Sales Mgr, and Greyson Ludovicus -Finance Manager.
Jun 29, 2017
I had called regarding an SUV I was interested in, I spoke with a lady
who was very eager to make an appointment for me to come and
view the car. I did want to see it, but before I did I had a few
questions I wanted answered as the dealership was a good hour
away and I didn't want to waste my time. We had a tentative
appointment for Saturday (I believe we had spoken on a Thursday)
On Saturday she still didn't have answers to my two questions, said
her manager hadn't gotten back to her (The SUV had been repainted
and I was curious about the original color or why it was repainted and
the SUV also had a lift kit on it, but I wanted to know the size so I
could make sure it was still street legal or not too big for me to get my
kids in and out of) Now the appointment was changed to Wednesday
and by Wednesday it had sold, So I was a bit disappointed
May 31, 2017
I sent email to the dealership after hours inquiring about the vehicle. Next business day I received an email from the dealership advising the vehicle was still available. I contacted them by phone as I saw the vehicle was no longer online on their website. I was told the vehicle was still available although there were two customers looking at the vehicle at that moment. I advised I would not come out but was asked to still come so I made an appt later that day. When I arrived to the dealership I was given a salesman who took me to his desk which I then advised him I had an appt for the vehicle. He then told me the vehicle had just sold and the customer was signing the papers. That was hard to believe. I do not think the vehicle was even there.
Feb 27, 2017
They don't act like they want to sell a car unless you're willing to pay sticker price. They just aren't fair or competitive with their pricing.
Feb 18, 2017
Went to the dealer. Didn't do the back and forth negotiating. I let them know what vehicle I wanted and what was the closest they could get to my price. Purchased my vehicle. Thanks Robbie
Feb 16, 2017
They never said anything about the price $23113. They keep raising the
price.
Nov 24, 2016
No quick response and clarification of questions on the car and manager was so rude
Nov 10, 2016
It only took 3 days to hear back from my email
and 3 different sales people, none said Yes we still have the car
wow very impressive
So my Question was to them do you still have the vehicle
Oct 27, 2016
Perfect
Oct 18, 2016
Bait and switch they never had the truck in question . Old school tactics not a fan
Sep 28, 2016
The car I wanted was sold before my appointment and they did nothing to composite.
Sep 28, 2016
This dealer is awful!!! I would be embarrassed if I was associated with them in any way. I drove an hour after work to see a car that I was interested in and it wasn't there!!!! I called earlier in the day and reserved a test drive for that evening. They said they sold it and hour after I called. They didn't have the courtesy to call me and tell me that. I don't think they ever had the car. I feel they just wanted to get you in there to look at their other vehicles. DO NOT BUY FROM HERE!!!!! They are liars!!!!!
Sep 14, 2016
The price for three days was $20,000. Then went up to $21,810. Same ad. Same car. I lost interest at that point and did not see the car.
Sep 12, 2016
They have contacted me several times since I visited their store. I love the Lincoln, but it is a little out of my reach. I watch their inventory and if they get an auto in that suits my wants and budget, I could deal with them.
Sep 5, 2016
BUYER BEWARE!! They advertise cars they don't have at process too good to be true. They don't respond to emails with specific questions. When they do, its only in vague and general responses. They area practicing the old "Bait & Switch" routine.
Aug 31, 2016
The best service all the staff was nice fast efficient
Aug 29, 2016
The only bad thing was when you talk with different person every time you call
Aug 19, 2016
Good sales service. No purchase made. Pacifica'17 insurance coverage is way
more expensive that we expected.
Aug 11, 2016
The Dealer responded five days later, after they had already sold the vehicle and I had already wasted a trip with payment in-hand. Waste of time!
Aug 11, 2016
Dealer was great. Car I inquired about sold before I could visit. Dealer
located an even better one within 2 weeks.
Aug 9, 2016
They advertised one price and when I talked to them no one knew what to do. Three times I spoke with a salesperson and they said they would get back to me with their manager for pricing, but never did. They just kept insisting ii come down in person first, I told them I needed to know thee deal was good to drive two hours. Then they always avoided me. Watch out for these guys.
Aug 7, 2016
Like the vehicle but check engine light was on , dealer fixed it but will contact them again, Jerome Audit from the service was great , they gave me 2017 Chrysler for a loaner while they fixed the problem which is cool.
Aug 1, 2016
Great truck great service would do business again
Jul 27, 2016
Price was way higher than the advertised price. Typical, never trust a car
salesman or dealer, they are all ran by car salesman.
Worst car buying experience ever. Matt was the most incompetent apathetic car salesman I have ever had the displeasure of dealing with. Basically after bouncing me from one salesman to the next I missed buying the car that they sold for less than the price I had offered..sounds crazy I know but classic case of the left hand not knowing what the right is doing and I took the brunt of their lack of communication and poor salesmanship. DONT WASTE YOUR TIME WITH THESE JERKS
Jun 28, 2016
Dealer responded quickly but I already signed a deal for a similarly equipped Highlander Hybrid with fewer miles.
Jun 22, 2016
Very courteous people , trying hard to work with you.
Didn't like the car (color ).
I was called by the dealership to make sure I was going around 3pm and when I get there no one is there to greet us so NO VIP treatment like they claim. I had to walk around looking for someone because everyone would just walk right past you and then when we finally got the appropriate person like 20-30 minutes later it is some more running around until I was told the the truck I was interested in was sold in the morning. Why was I not informed of this when they called to verify I was going in? It was the worst experience and I did not live around the block. I had to drive from Brookfield so they just waisted my time and gas.
May 20, 2016
Not good. They were unwilling to work with me on the price. And didn't want to hear anything was wrong. Avoid
May 6, 2016
Finance department was extra pushy on a loan I didn't want or need. They gave it to me any way because they wanted a sale, it was the end of the month
Apr 27, 2016
Dealer sent photos and answered inqiries in a timely manner. I cancelled
appointment to see vehicle because I bought one elsewhere.
Apr 25, 2016
Had a horrible experience, rude service, sneaky, and manipulative. After being pre-approved online i called at night to make an appointment because i need to make an hour drive to the dealership. Called again right before leaving in the am to to verify the vehicle was there still and the man told me he was looking right at it and we were good to go! When we arrived they told me they sold the car that morning, and tried selling me either a car the same price with cigarette burns and none of the upgrades i was expecting in the car i had come to see or a car $5000+ more than i originally came in for. Told me its their job to get me in to see a car whethere the one i want or is there or not. Long story short ran my credit 8 times without my knowledge in the back room and took down my score a whoooole lot for a car i felt forced into that i knew was above my price range but was told with confident reassurance that i would be able to be approved for it with my info. I ended up walking out with nothing but anger and a bruised credit score. No car. No good things to say.
Apr 22, 2016
Good dealer to visit if you like the old school approach with Managers going behind doors and remerging 20 min later .
Very friendly and helpful staff and Managers .
Room for improvement my with more transparency around negotiations
Apr 5, 2016
Awesomeness
Jan 31, 2016
Dealer responded with generic emails.
They never did give their best Internet
price like the ad said. Two stars for
responding. Typical dealer antics.
Dec 24, 2015
The picture was nothing like the actual
vehicle they showed me when I got there.
I specifically called and told them what I
was looking for and was told yes it was
there and to come on down. Huge
disappointment. The had several excuses
and tried to force me into something
different.
Dec 17, 2015
Waste of time... advertised low price until you go there any
either the vehicle has been sold or your test driving one that
must of been involved in a rollover accident.
Dec 15, 2015
Not impressed. Received 4 emails about
everything but the car I inquired about.
All I wanted to know is if the vehicle was
still on the lot and for sale and I would
come see it. They never replied, none of
the four who emailed me. Why advertise
if you won't answer a contact's question.
I wonder if their service is the same in all
aspects of the dealership?
Nov 18, 2015
Very good service
Nov 3, 2015
Set up appointment the same day to buy the
truck and they were selling it when I walked in
Nov 3, 2015
Awesome place professional and caring they took great care
of me would recommend to all family and friends thanks
again..
.
Oct 22, 2015
The Car Gurus advertised price was never honored. The excuse was always "our policy is to never discuss prices by email. We can only discuss prices at the dealership" Multiple emails never once said the prices advertised would be honored, only that would need to stop in at the dealer to discuss what pricing options were available to me. This despite my telling them I was 2.5 hrs away and not willing to drive just to haggle and be told the Car Guru price was incorrect.
Sep 22, 2015
Made an appointment to test
drive a specific car. Drove 2 hours
to get to the place just to find out
they sold it a couple days prior.
So we decided to look around
and told the salesman we wanted
an SUV. All he kept trying to do
was sell us a Mercedez car.
Terrible place and rude salesmen.
Sep 8, 2015
This place is the "real deal". went in just to look and was so impressed I left with CTS!
Aug 31, 2015
Got strung along for 4 days to then be
shown a car that was nothing like the
online listing. Dirty and damaged then
tried to be sold on a 2015
Jul 16, 2015
Did not give me anything close to
the trade value of my vehicle.
Salesperson was awful.
Jul 16, 2015
Response from current dealership:
Hello Sheldon, I apologize for any miscommunication that we have had and I would love to sit down with you to try to work it out. Please contact me back at Jody@Napleton.com
Jun 29, 2015
The communication and sales process
left us walking away from doing
business with this dealership. We felt
that we were misled on the proposal and
our salesman did not help at all.
Jul 16, 2015
Response from current dealership:
Kelly, We sincerely apologize. We strive to treat every customer in a professional business manner. If I can assist you with anything going forward please contact me at Jody@Napleton.com
May 31, 2015
Bought the truck great sales men
and personal quick and easy
May 1, 2015
They don't want to give me 0%
interest even when I said I would
do 60-70% down payment
Apr 24, 2015
price out of line for car for sale
Apr 23, 2015
Very Good
Mar 20, 2015
So frustrating. Had to show them
their own website offer, then was
told soft top not included even
though listed, finally we offered
39,000 out the door for the 35,254
offer they listed, they wanted,
which we figured was about right,
but they wanted more like 41,000.
What was worse was we called
before traveling up there to double
check about soft top. Waste of
time.
Mar 7, 2015
The pricing was a bit on the higher side, vehicles poorly maintained.
Nov 7, 2014
Great service. No nonsense. Thanks
Robert & Sam!
Aug 18, 2014
Advertised a car with navigation, sold me the car with navigation but
does not have navigation. False advertising!
Aug 4, 2014
Even though the Ford Edge vehicle I purchased was supposedly certified by their mechanics after bringing it to a Ford service they confirm what I tried to tell the salesman that I needed new front rotors. This was done 3 days after my purchase.
Jul 4, 2014
Never returned my calls. service
department never answers the
phone and it seems like nobody
wants to help. Never seen a
dealership like this one before.
Very poorly operated. It's a joke
Feb 10, 2013
they responded right a way.
Dec 7, 2012
Good
Oct 3, 2012
No good follow up
Oct 2, 2012
bought from other dealer
Aug 7, 2012
They're O.K. for used car salesmen.