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Napleton Saint Louis Nissan
About Us
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Today 9:00 AM - 8:00 PM (Open now)
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10964 Page Ave
Saint Louis, MO 63132
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Feb 10, 2026
They sold the car I was looking at before my scheduled appointment time, then didn't inform me until after my scheduled appointment time. (Thankfully this website let me know the car was sold.) Terribly unprofessional and could've wasted a ton of my time.
Oct 25, 2025
Response from current dealership:
Hello Jesse, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Jun 6, 2025
Response from current dealership:
Hi Jason, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
May 19, 2025
I inquired about a vehicle they told me it wasn’t available anymore so then over a span of a week I was getting calls and text one person would say it was available then the next person would say it’s not but they had other cars I could come in and look at. I knew I definitely didn’t want to look at anything else at this dealership because obviously they are liars.
Nov 27, 2025
Response from current dealership:
Thank you for taking the time to share your concerns. We understand that your experience fell below the standard we strive to deliver, and we take that seriously. Feedback like yours gives us critical insight into where our processes may have broken down and where immediate improvement is needed. We’d appreciate the opportunity to learn more about what happened so we can address the issue directly and prevent similar situations in the future. Our team is committed to resolving concerns thoroughly and earning back your confidence.
Apr 22, 2025
***DO NOT DO BUSINESS HERE*** The employees and
general manager are completely unethical. Anything they
say should be questioned and ask for written proof. They
completely botched my entire sale many times and
wouldn't even give me my own pirchased vehicle for 10
days. Would NOT recommend!!
Apr 25, 2025
Response from current dealership:
Hello Laurel, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (314) 269-1682 at your earliest convenience to discuss how we can turn this experience into a positive one.
Apr 11, 2025
Response from current dealership:
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
Dec 31, 2024
Response from current dealership:
Hi Sloan, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Oct 30, 2024
Price quotes was significantly lower then dealers around. Emailed asking for an actual out the door price (assuming price included offers that aren’t for everyone). Would not give me a quote even after was told wouldn’t make the drive over there without knowing a true price. From what I can tell their prices they are quoting include all incentives and don’t include any extra features on the car. Be weary as they are really just trying to get you into dealership
Nov 1, 2024
Response from current dealership:
Hi Joshua, thank you for bringing this to our attention. We are sorry to hear about your experience and take these allegations seriously. Our aim is to provide transparent and fair pricing, and we deeply regret that you feel this was not the case.
We want to investigate this matter further to understand what went wrong and how we can improve our processes. Please contact me directly at 630-382-0339 or email DrivenToHelp@napleton.com. Your feedback is invaluable, and we want to ensure this does not happen again.
Kind regards,
Eduardo Rodriguez
National CX Director
We want to investigate this matter further to understand what went wrong and how we can improve our processes. Please contact me directly at 630-382-0339 or email DrivenToHelp@napleton.com. Your feedback is invaluable, and we want to ensure this does not happen again.
Kind regards,
Eduardo Rodriguez
National CX Director
Sales guy set up the appointment and even confirmed car would be there ready for us. We drove 2 hours to get there and was in out of cell phone reception at times.. showed up to hear from the manager the car was at a different location getting repaired… apparently missed his call due though. Ironically, sales guy called two hours later asking if we were still planning on coming in…
Oct 8, 2024
Response from current dealership:
Hello Greg,
Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally.
I sincerely apologize for any communication issues you experienced at Napleton Saint Louis Nissan. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deli
More ...
Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally.
I sincerely apologize for any communication issues you experienced at Napleton Saint Louis Nissan. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deli
Sep 25, 2024
Very professional and helpful.
Sep 29, 2024
Response from current dealership:
Hi Pam, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Was interested in a Nissan rogue. Online inquired about it. Said it was available, drove over. Said it sold. Ok no big deal.
Next day while car shopping received a notification saying price drop on it!?!? Then an email asking if still interested in it. Replied thought it’d sold, they said they’d check, said it’s available. I asked to double verify, couple hours went by said they had keys in hand. Called and talked to them on the phone. Said they were sorry for the confusion but said they had the keys and set me up a vip appointment. 15 mins later I’m there. Nothing ViP about it. Acted like first they’d heard about it. Couldn’t find keys or suv. Finally after waiting and waiting said they don’t have it. So lied in emails and phone calls. And I was out time and gas money and multiple trips. Pretty sure it’s a scam to get you into the dealer. For days had left the car still listed for sell until I posted a google review and like 10 minutes later car was then listed as sold.
May 20, 2024
The vehicle had a considerable amount of noticeable damage throughout the body, as well as the interior, and the sales persons and assistant managers acted as if they were unaware of very obvious invisible damage to the vehicle, including overspray on two components within the engine compartment, front collision damage that was not reflected in the Carfax report, a large dent in the roof of the vehicle that was not reflected in the Carfax and the general managers unwillingness to negotiate a lower price in light of the damage. Very horrible buying experience, and would not shop at that dealership again.
Never got to test drive the vehicle but they drove mines which has 40000 less miles than the one I wanted. Trade in and down payment was not good
enough with my pre-approved letter, looked at me like I was not capable of purchasing the car. I had to go outside call them and inquire about the car
before anyone noticed me.
Show older dealer reviews 117
Feb 13, 2024
Great contact and worked hard to find us a car!
Nov 20, 2023
Very respectful and professional!!! Ive bought over 15 vehicles from many dealers and was never treated this well!!
Tried to give a zero but 1/5 was the lowest it would let me do. Absolutely garbage time! Called to see if it was there was told it was (they double checked even). Got there… it was sold the day previous. They offered to have us checkout another car like it. They pulled around front and it was a car that had issues. Relatives have had similar and even worse issues with this dealer. Also know for tacking on abnormal amount of fees and such.
Oct 4, 2022
the car was messing up & the dealership lies to try and get more money out of you. they took my down payment and gave me keys and then told me i can't have the car until the following day and then 2 days after, I was able to come back in and told my
financial application wasn't going through. they were only able to give me a check back days after they took my cash down payment.
Oct 12, 2022
Response from current dealership:
Hello!
I am Mariah Summers, Customer Experience Manager at Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at 636-926-1503? Thank you.
I am Mariah Summers, Customer Experience Manager at Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at 636-926-1503? Thank you.
Took me a while to get in contact with someone. Tried to buy car and we made a deal but then the title was messed up.
Aug 27, 2022
Response from current dealership:
Hi Jordan, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Aug 5, 2022
Response from current dealership:
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have purchased a few cars in my day but 4 plus hours is to long. Past experience 2 hours max
Hope this isn't the new norm for purchasing a car from a dealer. Can be discouraging.
But overall they all were wonderful Adam and Dwayne -who worked with us I thank you
Jun 2, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
May 23, 2022
Response from current dealership:
Hi Ken, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mar 6, 2022
Very informative phone conversations.
Mar 9, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Nov 15, 2021
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Oct 20, 2021
Great people and very helpful will buy from them again
Oct 22, 2021
Response from current dealership:
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future.
Best wishes,
Napleton St. Louis Nissan
Best wishes,
Napleton St. Louis Nissan
This dealer was upfront, cheerful, helpful and over all a very good experience Enjoyed doing business with them.
Oct 14, 2021
Response from current dealership:
Ken, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I called the dealership for three days they finally called me back the sales managers your said if I wanted to buy the car I’d have to pay more than the advertise price
Oct 7, 2021
Response from current dealership:
Ron, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. My name is Veronica, I'm the Owner Loyalty Manager here at Napleton Nissan. I would like to further assist you. Give me a call at 314-845-4917. Looking forward to hearing from you. Have a great day!
Sep 15, 2021
Very unimpressed they can not get there story straight on if they have a vehicle or not and then have suprise 1500 dollar fees
Sep 17, 2021
Response from current dealership:
Hi there, I would like to get some more details about your experience with us. If you are willing to give us another chance, please reach out to us at (314) 900-3522 to speak to our manager directly.
The transmission went out on a basically brand new car but it was used. It only had 5,000 miles on it and they waited to tell me this information until I got there but they was blowing me up all day. So they knew my age I’m 18 and they knew my credit score but I told them I don’t have a co singer and i didn’t want to put any money down and they still ran my credit and ended up telling me I needed a co singer and/or money down I feel like I got played and they knew what I they was doing and didn’t care
May 17, 2021
Response from current dealership:
Hi, we're glad to hear our Staff took such great care of you, Patrick! We hope we can continue to be of service to you down the road! Safe travels!
Apr 19, 2021
Response from current dealership:
Hi Lorrie, thank you so much for your positive comments about Napleton Saint Louis Nissan! Thanks for the recommendation, and have an amazing day!
Everyone at Napleton was great to deal with. They have a friendly and comfortable environment. The managers, salesmen and staff were pleasant and nice to work with. I ended up with a great deal and had a great experience. They explained everything I had questions about, and business was a pleasure. I would recommend and would buy again from here!
Apr 19, 2021
Response from current dealership:
Hi Amber, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Classic Bait and Switch sales strategy. The advertised price is not really the sales price. The salesman couldn't tell us the price as they had to add a Service fee, which increased the advertised price by $2000. Total wastes of a Saturday dealing with a deceptive business.
Apr 6, 2021
Response from current dealership:
Hello,
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
It was easy to get to, clean and everyone was friendly. They made the car buying experience fast and painless
Mar 10, 2021
Response from current dealership:
Congratulations on your new car, Andrea! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Watch out! $1700 in FEES that they prefer not to tell you about until they’ve got you there. Bait and Switch is the name of their game. The 2017 Cruz was advertised for $11,400. It did not have the options as listed in their CarGurus page. A $199 fees for paperwork seems reasonable but the $1500 service fee that they claim all their cars undergo is laughable. On a car with only 24k miles there isn’t $1500 worth of ‘service’ to be done. Deceptive dealer. Too many lies and hidden fees. Very disappointed. A big waste of time.
Jan 5, 2021
Response from current dealership:
Hello,
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Drove 1.5 hours and they could not find car. I called before I went and had to make an appointment, when I arrived at my appointment time, I was told I had to wait, waited about an hour for them to tell me the car was in detail, and then that they couldn't find it.
Dec 30, 2020
Response from current dealership:
Hello,
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Dec 26, 2020
Yes, they were very thorough in following up.
Unfortunately they were too far away.
I adjusted my search area down
Dec 30, 2020
Response from current dealership:
Hello John, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Dec 20, 2020
Salesman said dealer wasn’t available and that they didn’t have any cars for me there and took my number but I have yet to hear from them and really hope that they never called. Mind you that I drove about 45 mins from where I live
Dec 28, 2020
Response from current dealership:
Hello,
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Dec 18, 2020
Napleton, is the worst dealership I have ever
visited. They will add on $1000 to the list
price when they write up the contract and
try to get you to buy extra protection
services doing the financing. I advised no
one to purchased a vehicle here if you donât
want to get ripped off. Horrible place
Dec 28, 2020
Response from current dealership:
Hello,
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Duane at the St.Peters location is a no pressure type of guy. He advised me he can’t spend my money, but willing to assist. I haven’t purchased my car yet. But I will see him when I’m ready.
Dec 23, 2020
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I went in to see this vehicle and I am now the proud owner of it. I did travel some way for the vehicle
but everyone there we worked with was exceptional! They worked very well with me being a college
student and being on a budget. This vehicle was beautiful and I am so glad it is now mine! Great
dealership and I would gladly be going back in the future.
Dec 23, 2020
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction, Brittany! Please let us know if there is ever anything else we can assist you with. We want all our customers to feel this way when leaving our dealership!
Dec 3, 2020
Fast
Dec 23, 2020
Response from current dealership:
Hello Donald, thank you; we appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!
I made an appointment to see this vechile, but it had been sold by the time I got there. Pissed me off!!! Test drive another one, but had a few issues.
Nov 16, 2020
Response from current dealership:
Maxine, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 208-0218 and we will do our best to make this better.
Oct 31, 2020
Good service from all of the personnel. Disappointed with the vehicle advertised when informed it was not dealer ready. If not , why advertise it.
Nov 6, 2020
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction, Al! Please let us know if there is ever anything else we can assist you with. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Everyone was super friendly and helpful. They got me in the car I wanted at a good price Will definitely be back!
Oct 16, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Lawana! We work hard to provide each of our clients with the best automotive experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 21, 2020
Very great service.
Sep 25, 2020
Response from current dealership:
Marka, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
One of the worst experiences I’ve had...
Looked for 1st vehicle for my daughter.
Too aggressive and the vehicle that I was asked to come see by four different people via emails, texts and phone calls hadn’t even been through their shop. How can you price a vehicle that you know nothing about? I was sent a video from them for wrong vehicle I inquired about. Vehicle was dirty, oil extremely dark, air filters bad and obviously was in an accident that wasn’t on the carfax. I was asked for feedback by GM and never received a reply. Vehicle is over priced for fair market value in its condition. They do not care or listen to customers, communicate with each other and just want the quick sale. Don’t be a sucker and stick with a more trustworthy local dealer... LF
Sep 16, 2020
Response from current dealership:
Hello Sir and thank you for your note. After a review with our employees and cameras I would like to present some facts. On Sept. 5, you made an initial request and asked for pictures of our 2013 Hyundai Elantra Limited Sedan. Our Floor manager introduced you to one of our salespeople. He texted you pictures on the same day. He also texted you that the vehicle in fact had not been thru our shop as yet for reconditioning and cleaning. You acknowledged his text. You then stopped by on Labor Day, 9/7/20. We had our salesperson pull up the Elantra for a test drive. You indicated you did not like
More ...
Apr 28, 2020
I can never get a straight answer from these guys or even get the same person more than once!. Every car listed under KBB Value is unavailable but other more expensive cars are ready. Wow. Seems awfully convenient that only their high-priced vehicles are available.
Called me at all times of day through third party callers (not local employees) always telling me I needed to come in.
Avoid these guys like the plague!
May 14, 2020
Response from current dealership:
Hello,
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Mar 29, 2020
Response from current dealership:
We hope everything was handled to your expectations, Floyd. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. Take care!
I can’t write everything needed to explain the interactions I’ve had with this dealership but they have been horrible. I purchased a car from them a week ago and have had nothing but issues. There are multiple things they have attempted to cover up such as mechanical, electrical, and Cosmetic issues. I’ve attempted to speak to a manager many times with no contact. I’ve left reviews and a manager has commented on them asking me to call. I call and I get the secretary or someone other than the manager with no call back from the manager. I’m stuck with a newer, low mileage, unreliable vehicle. Don’t let it happen to you.
Mar 17, 2020
Response from current dealership:
Hi, we appreciate your positive review. Thank you for taking the time to let us know how we did. We hope you have a great day!
Feb 9, 2020
Worst experience I've had in viewing possibility purchasing a car. Setup an appointment to view the car. Appointment was confirmed. The morning of my Appointment I reviewed a call from a lady confirming my evening appointment 5pm. I had a chance to get there earlier around 230pm. I informed them that I was there to see the Veloster. I was waiting awhile for the sales person to come back and tell me the car was no longer there. I asked what happened. And they stated the car was sold the evening before. Mind you. I got a confirmation call for my appointment that morning. At no time did anyone call and state the car had been sold prior to my arrival . I was hot and disappointed. Believing I was mislead. Wasted my travel and gas. I emailed the contacts that left messages from my contact with cargurus stating my disappointment. I never received a reply. If allowed I would give them less an 1 star. Unprofessional sales.
I inquired through car gurus about the truck, received a phone call very quickly. The dealer asked if I could come in and see the vehicle that day. I said I could probably be there about 4:30. Couple hours later I received a text with a link to a video from a visual marketing specialist. The video was very personal, she told me she had the truck ready for me to come and check it out, gave me her number, and I texted back saying cool, I’ll be there at 4:30! I called the number around 2:00 to verify the appointment for 4:30 to look at the truck. I showed up at 4:30, and the salesperson said cool, let me go get the keys! She comes back and said they had sold the truck that morning! Very dissatisfied because I wasted my time! Napleton spent more time over communicating with me about having a truck ready to come and check out, then they did actually making sure that they have the truck ready for me to come and check out. I hope they learned a lesson from this! I won’t be back there!
This vehicle either never existed in this dealer's
inventory or not at the price listed, yet it
continues to appear on CarGurus. This is a
classic case of bait and switch. This dealership
has received over 40% ratings of just 1out of 5
stars for apparently good reasons. I feel that this
dealership is "shady" at best in it's advertising
and business practices, and would recommend
that buyers beware and shop elsewhere!
Jan 23, 2020
Response from current dealership:
Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Dec 23, 2019
The Dealership was pretty much helpful calling me and everything to support me with my request.
Dec 30, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Patrice! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Dec 8, 2019
They was nice & wanted to give me an appointment to come up there .
Dec 11, 2019
Response from current dealership:
Emma, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 27, 2019
Response from current dealership:
Hi, thank you for your positive rating and review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 15, 2019
Was scheduled to test drive a vehicle and they didn’t call to tell me it was out of stock. Not good at returning phone calls.
Nov 18, 2019
Response from current dealership:
Hello,
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
Oct 23, 2019
They contacted me right away and have stayed in contact and been very helpful.
Oct 27, 2019
Response from current dealership:
Neena, thank you for your feedback. We're thrilled you f Thank you so much for choosing Napleton Saint Louis Nissan as your first choice for service! ound our team knowledgeable and the whole experience pleasant and easy.
Sep 5, 2019
I felt as though I was deceived in going there. The man that I spoke with on the phone said the labor weekend offered an additional $2,500 off the black book of my trade in. I get there and drove the car and after we where done and started working on the numbers they said they didn't offer that special on the weekend of labor day. The general manager got involved and said he would pull up the voice recording from the person who set the appointment - I have never heard back. I took time out of my day to drive to the dealership - 2 hours each way and 2 hours at the dealership to come away with this experience- I felt was un ethical and lacked integrity in doing business. I have bought cars from two competing dealer sin St. Louis and didn't have a problem on the agreed upon amount before driving there. Needless to say it a very disappointing experience. I have been in the business of sales for almost 30 years and train on customer service and will use this as a model of what not to do.
Sep 10, 2019
Response from current dealership:
Hello Tom,
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not meet your expectations and would like to gather some more information from you. Can you please call me on my direct number at 754-235-5397? Thank you.
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not meet your expectations and would like to gather some more information from you. Can you please call me on my direct number at 754-235-5397? Thank you.
Aug 30, 2019
My experienece, we arrived there. I expected to see the car that I had seen on website (new car amd white colour 14.000 dollars).
It was showed used a car with 10.000 miles and 14.700 dollars year 2018.
I am very disappointed my first expeirencinin big Dealrs rush all the time to buy a car, it is so boring this maner to sell under pressure the costumers. Never more I will go there.
Sep 4, 2019
Response from current dealership:
Hello,
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
Jul 27, 2019
quick response to inquiry
Jul 30, 2019
Response from current dealership:
Shawn, thank you for the high star rating. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Jul 10, 2019
Great people
Jul 11, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jul 7, 2019
Response from current dealership:
Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
I would definitely recommend this dealership.....they had great customer service from the test drive to the final purchase.
Jul 7, 2019
Response from current dealership:
Tonja, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jul 1, 2019
Vehicle has many many scratches on the hood and many dimples on right fender
Jul 4, 2019
Response from current dealership:
Michael, we're extremely disappointed to hear that you left Napleton Saint Louis Nissan unsatisfied. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (314) 997-3400 and we will do our best to make this better.
Did not care for the initial car we went to see. When I went back to look at others, car salesman got our hopes up for a car he said was in our price range. After test driving and waiting for the price from his manager, it was nowhere in our price range. Wasted almost 2 hours of our time at this dealership. Would never buy a car from them, nor would I ever recommend them.
Jun 27, 2019
Response from current dealership:
Hello, thank you for your review. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. Please reach out us at (314) 997-3400 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon.
They contacted me quickly. I chose to buy a different car somewhere else. They seem to be very prompt and helpful.
Jun 18, 2019
Response from current dealership:
Hi, thank you so much for your positive comments about Napleton Saint Louis Nissan! If you have any further questions, please give us a call. We're always happy to help!
Jun 11, 2019
Brandon Elliot is the salesperson to ask for! He was great to deal with and seemed to genuinely care for our concerns about car buying. Gotta watch out for the managers sales tactics but as long as you can do simple math and check the managers numbers you’ll be happy.
Jun 16, 2019
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton Saint Louis Nissan. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Car was advertised for $24,000. When we went to the dealership, they said the price would be $25,500. A total waste of my time. They were unethical
Jun 11, 2019
Response from current dealership:
We regret to hear that you are displeased with your recent experience with us. Please reach out to us at (314) 997-3400 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Jun 2, 2019
First of all, I simply clicked on the drop down on Car Gurus asking dealer "I'd like to know the best price for this." I must
have had at least 5 salesman email me, however, no one would give me their best price. I emailed one salesman back
forth 3 or 4 times, but never got an answer. All they would do was try to get me into dealership. Then they raised the
price on line by $3000. I would not recommend this dealership, unless you enjoy playing the old car salesman games.
Jun 6, 2019
Response from current dealership:
Dean, thank you very much for leaving us this feedback. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. We'd like the opportunity to turn your experience around. Please reach out to us at (314) 997-3400 at your earliest convenience to discuss how we can turn this experience into a positive one.
Jun 4, 2019
Response from current dealership:
Hello there, thank you for the positive star rating! We look forward to your next visit! Take care.
May 5, 2019
Great
May 13, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
May 3, 2019
I was surprised how soon someone responded back. I'm sure I'm going to buy a
car from this dealer.
May 9, 2019
Response from current dealership:
Hi Mona, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Disconnect from the corporate office and individual location. Told corporate I wanted to purchase but individual location sold vehicle later.
Corporate kept calling to schedule appointment telling me the vehicle was still available even though it was sold the day before.
Apr 29, 2019
Response from current dealership:
We're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (314) 997-3400 to discuss this further.
Cody was nice, but otherwise terrible experience. They were shady. They advertised 6,000$ less on CarGurus than what they offered us. They had a strange show going on where they walked around and acted like they were doing something important and made us wait around for over 2 hours while they made a couple other high offers. We then had to meet two other people who were sent to look like the “closers” maybe?!?! It was unprofessional, sketchy and a huge waste of time. I felt like it was a skit from SNL or Punked.
Apr 18, 2019
Response from current dealership:
Hello,
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
All the people at Napleton were very friendly, i
must have met 4 or 5 people, including the sales
manager. I went their 1st, to test drive an Altima
SV. The car was fine, just what I wanted. Now it
became time to negotiate. I was not happy with
their price on the car, nor the amount of money
offered for my 2013 Altima SV. Their price on
their website does not include something called
the
"Napleton experience package" cost $1,395. Plus
the normal $199 Admin. fee. I went their
because
of their website pricing. But I didn't read the
small print, where the Napleton experience
package is
listed as not included in price (No mention of
how much that cost). Bottom line, I walked out
with a
lousy their quote in hand. Ended up
Buying elsewhere for thousands less.
Apr 8, 2019
Response from current dealership:
Hello,
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
My name is Ron Mayhall and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me on my direct number, 754-235-5397? Thank you.
Feb 21, 2019
This has got to be the worst dealership I have ever dealt with. I have had 22 Emails, 15
different sales people call me. I went out to the dealership to have the VIP treatment, I was
there 20 minutes no one waited on me so I left. Next day I get 5 phone calls to tell me they
are sorry they missed me. I told then just to give me a price over the phone. They give me a
price for more then the internet price. Then the changed the price from 34,000 to 34,750. Do
not buy from here they have no clue whats going on. I was looking at a new 2018 Nissan
Murano Platinum AWD. I will buy from someone I can trust. Please save your time don't go
to Napleton. Please read there reviews.
Feb 26, 2019
Response from current dealership:
Steve, we regret to hear that you had a negative experience with us. Here at Napleton Saint Louis Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (314) 997-3400 to discuss ways we can better serve you in the future.
I made an appointment to look a a vehicle. Got bombarded by dealer phone calls and e-mails confirming my appointment. Appointment was for 4:15 the following day. Get a call at 1:30 the day of they couldn’t find the vehicle didn’t know where it was found out it was sold later but kept getting calls from the dealer weeks later. Funny thing is the vehicle was just listed as sold 3 weeks after it actually was!
Feb 18, 2019
Response from current dealership:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (314) 997-3400 when you can so we can address this situation directly. Thank you and have a great day.
Feb 5, 2019
Quick responses! Unfortunately, before we could purchase and test drive the vehicle, it sold. The manager on site called to inform us of the sale prior to our apt so that our time was not wasted and did not try to push coming in for a different sale. I am still receiving texts and calls from different sales people saying we missed our apt, which is the reason for the 4 star rating, but I'm sure this is an automated glitch in the computer system.
Feb 12, 2019
Response from current dealership:
Thank you so much for leaving this rating and review! We will be sure to pass along your comments to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
After several days of recieving calls
and text messages from this dealership up to within 2 hours of the so called scheduled “VIP “appointment the truck was not there ! Total waste of my time !
Feb 1, 2019
Response from current dealership:
Hello, thank you for leaving us this detailed feedback. Here at Napleton Saint Louis Nissan, we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to turn your experience around. Please reach out to us at (314) 997-3400 at your earliest convenience to discuss how we can turn this experience into a positive one.
Jan 16, 2019
Very quick to reply to me. However would not answer my pricing questions without filling out credit form. I was 600 miles away and need firm info before I would have made the trip. For other reasons i decided the time was not right for me.
Its probably the worst dealership experience I have encountered. Loud music and inexperienced salesperson.
I was ready to buy but they kept me waiting 30 mins. even after I told them I have to leave for an appointment.
They never got back to me with the info. Two days later I bought a car from another dealer.
Dec 28, 2018
Response from current dealership:
Gurubd7c3, we regret to hear that you had a negative experience with us. We appreciate you bringing this experience to our attention. Honest reviews like yours help us identify areas in need of improvement, and we'll address these issues directly with store management. Have a Happy New Year.
Dec 25, 2018
Unit was not available. Tried to sell me a Nissan model. I think this may have been a classic bait and switch. They now have my personal cell number and e mail address. I am bombarded with calls and e mails.
Dec 26, 2018
Response from current dealership:
Jeffrey, we regret to hear that the vehicle you were originally interested in was no longer available when you arrived at the dealership. We appreciate your feedback, and hope you will consider us again in the future. Take care.
Dec 1, 2018
If I lived closer I would have done business with this company, because they sounded like they were friendly and had good service and good cars with great deals.
Dec 6, 2018
Response from current dealership:
Thanks so much for the positive feedback! If you have any further questions, please give us a call. We're always happy to help!
Drove over two hours away for a car we were
told was still available. When we got there, we
were told it was sold an hour before we got
there. No one called or anything. Better yet, no
one even knew we were scheduled to show up
because they apparently have a call center in
Florida. So the person I spoke with on the phone
isn’t even in state and had no communication
with the dealership. We were reassured we
would be given the number I was told over the
phone for our trade in. When we got there, they
offered us $3,500 less and it’s a trash system
they use for determining what they will give you
for your vehicle. We are in a rough situation and
we were reassured time and time again they
were going to work with us and blah blah blah.
No one will answer their phone and when
someone does, we were constantly given the run
around. Even when we were asked to call back
and did? Given the run around or whoever we
were asking for? Gone. We just purchased from
another dealership.
Nov 12, 2018
Response from current dealership:
Thank you for letting us know about your recent visit to Napleton Saint Louis Nissan. We will use your comments to refine our efforts to ensure this issue does not happen again.
Oct 10, 2018
My salesman was great, very friendly and knowledgeable about the vehicle. However, the sales manager would not budge one penny off of the asking price. Sorry that we couldn't do business.
Sep 23, 2018
couple of bumps in the road, but in the end a positive experience and a great deal! Karl(sales), Kelly(finance), and Dan (GM) made sure I got the deal I wanted
Oct 23, 2018
Response from current dealership:
Hi Chuck, thank you so much for your positive comments about Napleton Saint Louis Nissan! If you're ever in need of more help, please let us know! We hope you have a great day!
I bought this vehicle. Although the dealership is under construction, and a little crazy don't be put off..Everyone was very helpful and positive and I am happy with this purchase. I enjoyed working with Kurt.
Aug 14, 2018
Response from current dealership:
We are so pleased you enjoyed your visit to Napleton Saint Louis Nissan! Your satisfaction means a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 4, 2018
Wonderful overall, fast response, friendly environment, knowledgeable staff, no pressure atmosphere, all in all a great first new car experience!
Aug 14, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Nicole! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
May 31, 2018
Response from current dealership:
We're glad to hear you received such good service! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
May 21, 2018
Response from current dealership:
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 24, 2018
Great management, great salesmen, and Tommy T is Dope. Will definitely be back and will be referring whoever I can.
Apr 26, 2018
Response from current dealership:
Damani, we appreciate you choosing Napleton Saint Louis Nissan! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Apr 11, 2018
I confirmed with salesperson the night before that the vehicle was available. My wife, four kids, and I showed up at our appointment time and the vehicle wasn't available. We were told it was in the shop and wouldn't be available for viewing for until 5 days later. Common courtesy was obviously lacking.
Napleton was sincerely interested in my business. They did a great job of answering my questions and return my inquiries quickly.
Apr 10, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Apr 4, 2018
they have been professional. I have not made a purchase yet.
Apr 9, 2018
Response from current dealership:
We're glad to hear our Staff took such great care of you, Ed! We hope we can continue to be of service to you down the road! We hope to see you soon!
Apr 1, 2018
Horrible, emailed them slow to respond. Had car listed at one price,
when I called it was significantly higher. When I asked why they said
that was "all" the discounts combined. Which there is no way for an
individual to be eligible for. I left and went to another dealership where I
purchased one of their vehicles.
Mar 31, 2018
This place is a horrible place. This place deserves no star. Seriously! Don't even go to this dealer, waste of your time. They wasted 3 hours of my time.
Saw 2017 Nissan Altima SL Tech package at Car Gurs. Called this dealership before going there to confirm the price in car gurus is what they are ready to sell. The
salesman on the phone said, he is ready to sell the car due to month end and they are going to start the construction and need to move the vehicles. I went there and
learned that the sale man on the phone just attends the calls. The sale man on the floor gave me an offer 24,565. The price in the car gurus is 19,890. They told me that
the price in car gurus is with all the discounts.
I called back the salesman on the phone and told him what happened. He said he is going to get back to me. That was five days back.
Feb 24, 2018
Went to Mapleton Nissan to look at a 2007(?) Jeep grand Cherokee Laredo. It had not been detailed or inspected. My father and I asked if they had anything else for 8k or less. The carslesman with a missing tooth(not making fun, don't know a name) said they didn't have anything for 8 or less and to come back tomorrow and they would have the jeep detailed and inspected. 2 days later I go back, jeep is still full of dog hair and French fries and had not been inspected. Another pushy salesmen tried showing me cars I didn't like, was annoying, and was a liar. He said he'd call the next day after the jeep was cleaned and inspected. Didn't hear from them for another 2 days. By then I was done with napleton nissian.
Feb 27, 2018
Response from current dealership:
Thanks, Betty! We're glad you received such great customer service! If there is anything additional that we can do for you, please let us know! Take care!
Feb 22, 2018
Great
Feb 27, 2018
Response from current dealership:
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Feb 8, 2018
Contacted me right away
Feb 26, 2018
Response from current dealership:
Jeff, we are glad to hear our staff provided you with a quick response! If you have any further questions, please give us a call. We're always happy to help!
Feb 5, 2018
When we called about the cargurus price, we were told that we could not get that price and they quoted a higher price. We feel like this was a classic "bait and switch" scheme.
Nov 27, 2017
Prompt response with pricing information.
Went in and test drove a car. Called back the next day and offered a dollar amount and asked my sales rep to call me back if that offer could be met. She she was sure it could be. She then texted the next day said she had the figure confirmed but when I went in that night to buy the car, that figure was refused. I walked out. The next day thinking I would counter offer, and through a series of back and forth texts we came to a deal. I told her I wanted to have my mechanic look at the vehicle before I signed the paper work. I was going to go in that eve to get the financing started but she said to wait till the next day after I had the inspection to start that. 8:00pm that eve she texted and informed me not to worry about coming by the next day. The car had sold. BAD BUSINESS PRACTICES AND LIES!!!
Aug 24, 2017
Total bait and switch. The listed $31,940 was quoted to me at $42,000 because I did not qualify for their incentives and rebates. Don't waste your time
Aug 24, 2017
After reaching out to the dealer via cargurus, they contacted me and
provided a no hassle price in writing, which proved to be a hassle. Once I
arrived they said I had to qualify for the so called no hassle price and quoted
me a price nearly $6000 more even though my quote clearly said this was
the no hassle price and that I could qualify for additional discounts if I
qualified. They eventually admitted it was a mistake. I was later contacted by
the GM via email and told him the same thing but never heard back. The
good news is they did correct the price from 24,6.. to 29,126. Had I known
this was the price walking in, I would not have wasted my time and the time
of the salesman at the dealership. Poor communication and no apologies for
wasting my time. The only reason they get two stars is that they corrected
their price for future buyers who are willing to pay near MSRP, other than that
it shows the only thing they care about is the bottom line, not the customer
or return business. I've owned 4 Nissan vehicles in the past that I bought
from a different dealership and thought I would give Napleton a shot.
Needless to say, I will be sticking with the other dealership.
I saw a used car online at a decent price. Some of the reviews of the
dealership weren't great but i thought i'd give them a chance. I called to
ask about the car to get a test drive. They called me back to confirm.
When i got there i was told it had been sold so i wasted a trip. Lots of
alternatives to buy a Nissan in town and i will go to one of those instead.
May 10, 2017
Quick response
May 10, 2017
I have had 6 Nissan leases and have visited and worked with almost all the STL dealers (some better than others). Today I purchased a used 2014 Rogue and had a great sales experience. At times things seemed a little confused but it all got sorted out without any problems. I felt I was treated fairly and with respect and at no point was there a hard sell or sense of bad behavior on the part of any of the sales staff. The dealership is new and the showroom a bit old/ dismal but everyone made the most of things. I know there are some mixed reviews here but IMHO, my used car sales experience was very positive. to date I do not have any service experiences to review.
Feb 10, 2017
It was ok had a couple misunderstanding's at first but overall everything worked out I would recommend them to other people and use them in the future. Thanks
Jan 11, 2017
Very good they responded the same day will be visiting the dealership soon
Jan 3, 2017
This dealer promptly replied to my inquiries. However, The price listed on Carguru is not the actual price. Had it been accurate, I would have been inclined to further pursue this vehicle. The actual price was just shy of 37k, a fairly wide discrepancy.
The dealer explained the price listed was only for local clients. My zip code was not part of the incentive, which brought the price down to 31,950.
Nov 30, 2016
Contacted this dealer and asked them about the price of a vehicle that they had listed on this site. They respond back saying it was priced wrong and jacked the price up a couple grand. If they are this shady before buying a vehicle I would hate to see them after a sale
Nov 27, 2016
Quick service and hassle free. There were a few post closing items to work out but all was good
Oct 20, 2016
Called after I had purchased another car.
Sep 29, 2016
Price listed: $14999. Actual price: $24611. I called and asked why it is
listed at that price and the salesman did not know and said that he would
call me back. When he called back he told me that $14999 is the "lease
price" on the car. The listing says nothing at all about this. I wish that all of
these dealers would put the true prices for their cars, so that I don't waste
my time contacting them.
Oct 1, 2016
Response from current dealership:
Mike,
I apologize that we made your search for a vehicle less than satisfactory. Nissan has many great incentives. One of the incentives on this particular vehicle is customer cash for a lease program through Nissan Motor Acceptance Company for $10,825. When we price the vehicles we try to include the price that saves the customer the most. There are many different options and incentives on each vehicle and each month they can change. This is why we include a disclaimer on each vehicle after each price that reads: "Dealer not responsible for typographical errors. Pictures are for illust
More ...
I apologize that we made your search for a vehicle less than satisfactory. Nissan has many great incentives. One of the incentives on this particular vehicle is customer cash for a lease program through Nissan Motor Acceptance Company for $10,825. When we price the vehicles we try to include the price that saves the customer the most. There are many different options and incentives on each vehicle and each month they can change. This is why we include a disclaimer on each vehicle after each price that reads: "Dealer not responsible for typographical errors. Pictures are for illust
Sep 29, 2016
they were good too.
Mar 8, 2014
Great experience! Wes Hornsby sold me
the car, he and the finance manager
were awesome to me. I recommend
them to anyone. Good credit or not!
Jan 27, 2014
quick responses