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Napleton Mazda of Naperville
About Us
At Napleton Mazda of Naperville, we believe our customers deserve more than they get from other dealerships in the area. It’s because we always go the extra mile. Come experience the Mazda dealership today! Huge selection of inventory.
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Today 9:00 AM - 8:00 PM (Closed now)
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2363 Aurora Ave
Naperville, IL 60540
Our Amenities
- Complimentary Loaner Vehicles
- Coffee, tea, & water
- WiFi
- Business area
- Bottled Water
- Snacks
- TV
Media
Service Info
Service Hours
Dealer Reviews
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Jan 10, 2026
Response from current dealership:
Thanks for the opportunity. Napleton Mazda of Naperville
Jan 5, 2026
Response from current dealership:
Thank you. Napleton Mazda of Naperville
Jan 3, 2026
100% I will recommend more people
Jan 3, 2026
Response from current dealership:
Thank you so much! Happy New Year!
Oct 30, 2025
Response from current dealership:
Thank you. Napleton Mazda of Naperville
Purchased a pre-owned vehicle from them. Brought it to my mechanic afterwards and discovered an issue with the turbocharger that according to my mechanic is not something you would be able to miss in an inspection unless you are incompetent. Dealer is now dodging all my attempts to contact them and after research I discovered this is regular behavior for them. They also overfilled my oil and did not fill any fluids.
The salesman I worked with was nice to talk to and not pushy. That's the only positive I can say for this dealership, otherwise I would absolutely not recommend working with them. I've seen allegations of racial prejudice in my research of them online as well, although I did not experience any of that as a white person.
The used car manager gave me the impression of someone who just wants his conversation with you to be over and has difficulty keeping to his own personal space, which was uncomfortable.
If I could give 0 stars, I would. Unfortunately not trustworthy.
Oct 10, 2025
Response from current dealership:
Sorry to hear this, we are looking into this matter. Please call in today if you would like to speak more about this as we don't see your information posted.
Aug 21, 2025
Car was sold before I had a chance to view it - was not interested in any others at this time
Aug 21, 2025
Response from current dealership:
Thank you for the feedback and review. Keep checking our site for other vehicle options.
Easy to work with. Straightforward process. Clear warranty details and guidelines for a certified vehicle were provided.
Aug 18, 2025
Response from current dealership:
Thanks so much. Anthony Storino General Manager
Mar 25, 2025
Response from current dealership:
Thank you. Anthony Storino General Manager
Excellent truck. Had an inspection done and was really happy with the end result. Worked out a deal and they were more than willing to work things out. Drove 3 hours one way and was totally worth it!!!
Mar 11, 2025
Response from current dealership:
Thanks for your review we appreciate it and your purchase. Anthony Storino General Manager
Feb 26, 2025
Response from current dealership:
Thanks so much. Anthony Storino General Manager
Gabriela and Tony were a very respectful and professional definitely we will recommend this dealer to friends and family
Thank you
Feb 20, 2025
Response from current dealership:
Thanks for your review we appreciate it. Anthony Storino General Manager
Dec 2, 2024
Excellent service
Dec 2, 2024
Response from current dealership:
Thanks for the feedback. Anthony Storino General Manager
Nov 19, 2024
They were willing to give me what I wanted for trade without looking at my vehicle in person, which I appreciated before making a 2 hour drive there. However, the vehicle I was wanting to buy wasn’t serviced correctly. They tried to sell me a AWD car with 2 new tires on the front and 2 very worn tires, as in they were at the wear marks on the rear and should have been replaced. Since the rear brakes were replace I have a hard time believing that the technician that worked on the car didn’t quote all 4 tires. I personally believe the sales department nickel and dime their cars just to make more of a profit instead of doing whats right for a customer to have a long lasting used vehicle. I wouldn’t recommend buying from this dealership. Everyone was very kind regardless but didn’t give much useful information
Nov 20, 2024
Response from current dealership:
Thank you for taking the time to share your experience with us. While all our used vehicles go thru the shop and get a detailed inspection, we are looking into this matter.
Dealer was amazing. Gabby was super helpful and pointing out details of the car. Unfortunately the car I wanted sold before I got my bonus, but I hope to do business with them next time a good car comes around.
Feb 9, 2024
Response from current dealership:
Thanks so much for the opportunity. Keep checking our website for future options. Anthony Storino General Manager
Show older dealer reviews 61
Jul 12, 2023
Response from current dealership:
Thanks for your review we appreciate it. Anthony Storino General Manager
The staff were friendly, transparent, honest, and professional. They answered all of my questions promptly and the entire purchasing process was quick and seamless.
Oct 3, 2022
Response from current dealership:
Thanks for the feedback. Anthony Storino General Manager
Sep 4, 2022
The sales person Jonathan was very friendly. He gave me information about the car and showed me all the features. Jonathan and the dealership followed up with me and lmk that unfortunately the used vehicle was sold.
Sep 5, 2022
Response from current dealership:
Great news, thanks for the feedback. Anthony Storino General Manager
Dealer contacted me about the car pretty promptly, they were very nice. I couldn't come in for a few days due to work obligations, so I missed out on this car. But she had called and told me it sold before I made the hour drive out there.
Apr 25, 2022
Response from current dealership:
Thanks so much for the kind words. Keep checking our website for fresh inventory. We will be ready to assist. Anthony Storino General Manager
I did not end up buying a car from this dealer for personal reasons but I can honestly say this was one of the best experiences Ive had at a dealership. They responded to my inquiry pretty quickly and I was able to setup an appointment. The salesman I worked with was Brian Magee, I really appreciate how honest he was and also knowledgeable about cars. The test drive was really great and Brian listened well to what I wanted/needed and worked with me to find solutions. He also followed up with me afterward. It was a great experience and if I ever am buying a new car will come back.
Feb 25, 2022
Response from current dealership:
Thanks Ashley. Glad it went well and hopefully we will see you in the future. Anthony Storino General Manager
Feb 17, 2022
Good experience
Feb 18, 2022
Response from current dealership:
Thanks so much. Anthony Storino General Manager
Nov 4, 2021
Response from current dealership:
Thanks for your review we appreciate your business. Anthony Storino General Manager
This place is a freaking joke, I just drove 38 miles 1hour, to look at this elantra and they told me it's available, and soon a I get there and ask for keys they say it's sold. Such a waste of time 2 hrs of my life. And they pretty much were like " ohhhh sorry, you should have made sure it was here" and I said um yeah thats why I called and confirmed I was coming to see it and they were like oh that sucks sorry... WHAT A JOKE never look at a car here again
Sep 17, 2021
very helpful
still interested
Sep 17, 2021
Response from current dealership:
Thanks so much. Anthony Storino General Manager
The sales staff was great and communicated well before coming to the dealer, and were very polite during our visit. The car just wasn’t for us. Would come back for the right car in the future!
Jul 3, 2021
Response from current dealership:
Thanks so much for the kind words. We will be ready to assist in the future as well. Anthony Storino General Manager
Jul 1, 2021
I ended up with the Soul Red color, but our experience was great! Very friendly, attentive and not pushy. I would highly recommend the dealership
Jul 1, 2021
Response from current dealership:
Thank you for the kinds words. Anthony Storino General Manager
Jun 23, 2021
Great experience.
Jun 24, 2021
Response from current dealership:
Thanks so much for the feedback. Anthony Storino General Manager Napleton Mazda of Naperville
Apr 21, 2021
Very helpful. Didn’t but vehicle since some equipment wasn’t available on this vehicle
Apr 21, 2021
Response from current dealership:
Thank you for your review and feedback. Please remember our inventory changes regularly. We will keep you updated.
Apr 1, 2021
We went to look at a 2008 MX-5. The car looked like many cats had used the car as a scratching post. The car also had a crinkle where it had
been in an accident(that was left out of the glowing internet advert). There was a sticker on the car offering to make the car more presentable
if you pay $885. I called from my car and canceled my appt., they were not willing to work with me, "take it or leave it", "as is". I would be
ashamed to have that car, in that condition, on my lot.
Apr 1, 2021
Response from current dealership:
Thank you for taking the time to leave us a review on your experience. We take your feedback seriously and will look into this matter. Feel free to reach out to our General Sales Manager, Anthony Storino, at AStorino@Napleton.com with any further questions or concerns.
Jan 21, 2021
Response from current dealership:
Ronald thank you for the 5-stars and great review. All the best, Sabrina Erskine - General Manager
Jan 7, 2021
Responded right away! Followed up with me several times.
Jan 7, 2021
Response from current dealership:
Thank you for your feedback Gigi. Looking forward to assisting you with your next vehicle!
Dec 18, 2020
The Sales Lady told me I could not leave the Dealership until I talked to her Manager, I felt like a Hostage!
Dec 18, 2020
Response from current dealership:
Ray thank you for your feedback. I apologize that you felt that way. Please contact me directly so we can discuss further - 630.352.5900 or serskine@napleton.com. Thank you, Sabrina Erskine, General Manager
Dec 4, 2020
Response from current dealership:
Thank you for your feedback and 5-stars! So glad your visit went well.
Sabrina Erskine, General Manager
Sabrina Erskine, General Manager
Sep 28, 2020
Response from current dealership:
We really appreciate the feedback. Have a wonderful day.
John called me. I never had the chance to see the vehicle. He contacted me days later to say it was sold. He followed thorough.
Jun 4, 2020
Response from current dealership:
Thank you for your feedback. Please let us know if there is any other vehicle you are interested in. We would be happy to assist you.
May 30, 2020
very helpful, reasonable, and kind
Jun 1, 2020
Response from current dealership:
Thank you for your feedback Pamela!
Great dealership to deal with got a fair price on a good car. No pressure to do anything actually left after talking prices shopped around a bit and came back to buy the car they had at the price we agreed to. Everyone was very nice and easy to work with.
Mar 24, 2020
Response from current dealership:
Hi Matt, this is great to hear. Thank you for taking the time to share your experience with us. We appreciate your business!
Mar 3, 2020
Above and beyond to help us. Great sales people. We did buy the car.
Mar 10, 2020
Response from current dealership:
Thank you for your kind words Karen. We appreciate your business!
Dec 11, 2019
We had a great experience with this dealer. Car was just as listed, great price and negotiations were easy. Worked with Karl, no pressure at all just showed us all the features. The car really sold itself. I've already recommended them to 2 friends also in the market for a new vehicle.
Dec 12, 2019
Response from current dealership:
Hi Diana,
Thank you for this wonderful recommendation. We are happy you had a pleasant buying experience at our dealership. We appreciate you choosing Continental Mazda!
Thank you for this wonderful recommendation. We are happy you had a pleasant buying experience at our dealership. We appreciate you choosing Continental Mazda!
Nov 20, 2019
Response from current dealership:
Thank you for your feedback!
I ended up buying the car I wanted for only $500 less than the listed price. However, they were super professional, respectful and did a great job explaining everything without seeming like they were trying to swindle me since this was my first car purchase. I got a fantastic APR rate and a really low monthly payment since I had good credit. Although Naperville is an hour from me, I’m hoping I’ll be able to do more business with them in the future.
Oct 15, 2019
Response from current dealership:
Thank you for this amazing review. We are pleased to hear you had an excellent experience. We appreciate your business and look forward to working with you in the future as well!
Jul 7, 2019
Giving one star to Continental Mazda of Naperville is being generous. They were not very helpful and was very pushy about when I could go see the car.....I live an hour away and I am NOT willing to drive an hour to see the car until I worked something out with the dealership. After this experience, I will never be contacting them again with purchasing a Mazda.
Jul 8, 2019
Response from current dealership:
I apologize that your experience was less than exceptional. It’s never our intention to be pushy.
If the vehicle is still of interest, please contact me directly at sabrinae@conmazda.com or 630.352.5900. Sincerely, Sabrina Erskine – General Manager
If the vehicle is still of interest, please contact me directly at sabrinae@conmazda.com or 630.352.5900. Sincerely, Sabrina Erskine – General Manager
Jul 3, 2019
Response from current dealership:
Thank you for your review!
Jun 24, 2019
Response from current dealership:
Thank you for your five star review!
Mar 26, 2019
They have been very attentive and forthcoming very helpful
Apr 18, 2019
Response from current dealership:
Thank you Bianca. we appreciate your review.
Mar 4, 2019
Theybqwre good with contact and answering questions
I didnt make it out there cause I found a vahicle closer to home but communication was good
Mar 28, 2019
Response from current dealership:
Thank you for the feedback David. We appreciate it.
It was tough to find the right person to speak to at Continental Mazda. I got passed around
between sales and management for quite a while, and then got to learn that the car listed on
this site was already pre-sold as a special order. Why bother putting it up on CarGurus then?
Overall, a fair waste of my time and effort, but I'd have to say that the folks there seem nice
enough.
Feb 26, 2019
Response from current dealership:
We apologize for the inconvenience. Please contact me personally, if I can be of assistance. Sincerely, Sabrina Erskine, General Manager – sabrinae@conmazda.com
Great customer service but is not a gmc Deakership so they do not have a lot choices as far as the truck I needed
Feb 26, 2019
Response from current dealership:
Thank you for the 5 star review!
Dec 27, 2018
Unfortunately, I drove 3 hours to see this vehicle. When I arrived I told the people behind the sales counter that I had an appointment and who with. They said they’d get him for us. My 83 year old mother and I looked around, but there wasn’t anywhere to sit and wait, so we went out in the very chilly weather to meet the salesman. After waiting outside for 20 minutes (I had been on time for my appointment) I had my mother go back to our car. The salesman never came out. Neither did anyone else to show us the car. I went back inside and told the sales manager (the same person who was “getting our salesman” that we were leaving at which time he asked if there was any vehicle we wanted to look at. I told him “not anymore”. I don’t know if I wasn’t dressed as well as their regular customers or something , but they missed an all cash sale that day.
Dec 28, 2018
Response from current dealership:
Cynthia as mentioned in the personal email sent to you earlier this week, we apologize for your experience and have addressed it with our team. Please contact me personally, if I can be of assistance. Sincerely, Sabrina Erskine, General Manager – sabrinae@conmazda.com
May 26, 2018
Only wanted a picture and details on a car because it wasn't shown. Dealership was very agressive at selling the car but that's their business. Couldn't provide financing for me anyway
Jun 20, 2018
Response from current dealership:
Thank you for the feedback Gary. We are always trying to improve and will use this information to better our process. - Sabrina Erskine, General Manager, 630.352.5900
Apr 30, 2018
Very helpful stayed in contact was not annoying or pushy
Apr 30, 2018
Response from current dealership:
Thank you very much for the feedback Debra.
Apr 18, 2018
Attentive....quick response, helpful
Apr 23, 2018
Response from current dealership:
Thank you for the feedback Doree.
Dec 28, 2017
Response from current dealership:
Thank you for the review! -Anthony Storino, General Sales Manager
Nov 7, 2017
Very bad experience here. Got passed to 3 different salespeople who seemingly did not talk to each other. Then when I had a deal in place, they told me when to come in via email. I came in and they were selling the car I came in to purchase to someone else while I was sitting there. And after that, they tried to upset me on a vehicle for $4000 more than the price of the car I hat originally agreed to buy. I'll never consider them again.
Nov 10, 2017
Response from current dealership:
Frank, I understand you’ve been working directly with our General Sales Manager. It is important to us to find the vehicle that best suits your needs and budget. Our inventory changes daily. Based on the parameters you provided, we will contact you when a suitable vehicle is available. Sincerely Joel Weinberger, Dealer Principal
Oct 2, 2017
Quickly responded
Oct 2, 2017
Response from current dealership:
Thank you for the feedback.
Sep 26, 2017
Response from current dealership:
Thank you for the 5 stars!
Aug 29, 2017
Answered My inquiry fairly quickly but did not
have answers to my original inquiry until later.
Aug 31, 2017
Response from current dealership:
Thank you for your feedback. If you have any more questions please reach out to us.
Aug 15, 2017
Very responsive. Vehicle sold before I could see it though.
Aug 21, 2017
Response from current dealership:
Thank you for your feedback Manny.
Jul 2, 2017
Continental was very prompt at returning message. No issues.
Jul 11, 2017
Response from current dealership:
Thank you for this great review!
Continental Mazda internet rep , John Robinson responded quickly to
my initial call. I was put in touch with Jeremy Stolino, a salesman,
who was very professional and fun to work with. Of course, we had
to sit with the F& I guy, Tom, to sign the paperwork and listen to him
try to sell us an extended warranty, etc. That was the least enjoyable
part of the whole process. The facilities are modern, upscale and
clean. Overall, it was a great car buying experience.
Jul 11, 2017
Response from current dealership:
Thank you for this great 5 star review. We appreciate your feedback!
Called made an appoitnment to see car a nice gentelman came out we talked car wasnt to my liking
Some woman emails and calls daily saying I never showed up car still available would I like to make an appointment!
So I guess noone comunicates there??
Apr 25, 2017
Response from current dealership:
Thank you for bringing this to our attention. We have addresses it internally.
Jeremiah Febus! This guy was spook graciously patient with my wife and I. There was some confusion, but he stepped in and not only minimized it he prevented it from allowing to be disgruntled customers. Very courteous and social minded without over doing his part as a salesperson! We are completely satisfied with our vehicle and the deal we received. The service of the gentlemen involved, with the exception of Efrain or Efaim. THANKS AGAIN TO MR FEBUS FOR HIS TIME AND WORK!!!!! WISHINH HIM WELL FOR HIS FUTURE WITH THIS COMPANY!
Apr 13, 2017
Response from current dealership:
Thank you for this 5 star review. I will be sure to pass your kind words along to Jeremiah. Thanks again!
Apr 2, 2017
Good communication, thank you!
Apr 5, 2017
Response from current dealership:
Thank you for the 5 star review!
Mar 24, 2017
I found this dealer on car gurus and it's also
where I bought my car. I had a great experience
and they are very professional. My sales person
wasn't pushy which is always a plus.
Mar 27, 2017
Response from current dealership:
Thanks for the kind words. We welcome you to the Continental Family! Enjoy your new car.
Sincerely, Anthony
Continental Mazda
Sincerely, Anthony
Continental Mazda
Terrible I'll never go again drove over and
hour,with the family,wanted to charge me over
3000 of taxes and fees,next day went to a
different dealership and bought a vehicle without
the high taxes and fees
Mar 27, 2017
Response from current dealership:
I am sorry to hear your experience didn't go well. However we only collect taxes and plates that we are required too. We do not collect anything over and above the required. Perhaps there was miscommunication. I apologize for your experience.
Sincerely, Anthony
Continental Mazda
Sincerely, Anthony
Continental Mazda
Sep 20, 2015
Overall good Brad is the best
Sep 2, 2015
Jeremy was a good sales guy. the older guy sitting on the other side of the door next him is not a good sales guy
Jul 22, 2015
Everyone was very helpful and friendly.
They made our car buying experience
satisfying.
Terrible! I went and the car's transmission was slipping on 1st AND 2nd
gear. Then the sales lady said "It's probably because it's CVT".... (1) -
it is not CVT and (2) it is slipping because it has a BAD transmission.
Once she agreed she said, "well, it's under warranty and they can fix for
free".... Well why not fix it first BEFORE trying to sell it. Just terrible
experience..
Feb 21, 2015
Very helpful!
Oct 7, 2014
responded but never sent e-mail as promised
Feb 26, 2014
Thanks to Car guru...just got a great car
Feb 22, 2014
Great response wrong car.
Jul 30, 2012
Great. Very professional
Jul 17, 2012
Great response. Good people to work with