Mountain View Ford Lincoln

Excellent customer service All Sales Reps knowledgeable professionals and friendly l would and have recommended Mountain View Ford Lincoln.

My experience was fine, the salesperson was easy to talk to. If I had to do it over I would go right back.

great interaction and on top of their game. Decided to go a different vehicle

Very pleasant experience with Mountain View Ford Lincoln. They were a no-nonsense dealer and provided excellent customer service.

Wasted trip when I got there had to wait 30min.before someone came out ,told him what truck I came for,he went to check came back 20min.later said it was just sold for cash.

I had multiple people contact me via different channels of communication. All were overly pleasant and eager to help me in my vehicle search. While I wasn’t able to find a car I would recommend this dealer. They came across as trustworthy, honest and sincerely interested in assisting me with my car search.

They were prompt and responsive. But car sold quickly before I made any moves.

Good contact just looking for lower mileage.

Had a car there i was very very interested in so I emailed them yesterday set up a test drive I took a day off just find out they sold it . Never call to tell me ! So not happy at all

Had multiple persons respond, but did not answer my questions.

Bait and switch. Car suddenly sold just before I was going to get an inspection after their constant contacting me by three different people.

They sold this one before I got there, but they did great finding me another one to fit my needs and budget. Be sure to ask for Patrick.

not pleased with the deal proposed. The car was a lease for 1 yr 4 mos and an accident aprox 1 month after purchasing. certified would make it a better car, but the price was just not what I needed to hear

Very responsive and knowable. Answered all my questions on the vehicle I was inquiring about.

Took salesman 2 hours to get back to me when I asked them to check if the truck had a 7 pin connector. When we tried to make a deal the final price was more than 5000 dollars above the advertised price. Sales tax was only 2800, the rest was be dealers fees. Basically I wasted half a day on this crap.

Top of the line staff. Must be a Southern thang.

Vehicle would have been great, dealership worked with me, but my schedule and distance did not allow me to test drive vehicle before it sold. They accommodated my work from home schedule and understood I could not take calls.

Great staff, good communication, hoping to purchase from this dealership

Got the absolute best deal. John G. Made this a great car buying experience. Thanks to the whole Mountain View team.

Excellent sales manager and sales vehicle is priced just right I just could not get away for a project at work to go purchase a vehicle.?I would definitely recommend it to anyone looking for a vehicle I have purchased them before and they were really good

I thought that they were a little “pushy” with 4 different people contacting me and my original question was never really answered.

Salesmen unable to provide basic information about vehicle pricing. I have at least 2 people contacting me, and no one providing information. I won't be buying a car here.

Very responsive but I found a local vehicle

At first they didn't know how much they were going to ask for it, then they said that they wouldn't sell it because they was selling it at auction but ask to much for it

Asked a couple questions regarding a Mustang dealer had. Salesman responded, but not to my questions, he just wanted to sell me a car. Total waste of time.

Matt has been very very helpful. I haven’t purchased anything as of yet, but I assure you it wasn’t due to them...totally on me. They have been great!

It was all easy and everyone was very professional. Thank you!!

Great

Very attentive, just during these uncertain times with COVID-19 I didn't want to travel to test drive the vehicle

Great! Clean car! Best price!!

Corey was on top of his game. Excellent customer service! We even had a few discussions that were not business related. I will be contacting him on future purchases.

great

The dealer refused to acknowledge the price on Car Gurus which matched the price on their website. The dealer employees insisted in writing that the car was 17% higher. This made the experience of working with them a waste of time.

As of yet we have not bought but the dealer has been very helpful. Matt and Courtney have really done a great job.

Responded back and even with a video of the car

Very helpful, still thinking about it!

chris was very kind and helpful. I thought he went above and beyond in trying to make the sale.

I bought the Lexus. They were very professional. Laughton our sales professional went above and beyond. Thank you.

Great response from Mt Ford

very impressed with this dealership Although I did not buy from Them I felt they tried

Great people!

Average Ford/ Lincoln Dealership in the area. They are good about follow up if you are looking for a vehicle but they are very limited on selection and availability. They have a good service department and nice waiting area. Have had to travel to Atlanta most of the time to larger dealerships to find what I'm looking for though.

Nice & wonderful happy service!!!

Quick response

called dealer. Informed them that would pick up the vehicle on Friday and asked could I put a deposit down, they said no but if it's still for sale Thursday evening they would save it for me. the vehicle sold on Thursday evening. the dealer did call me that evening to tell me the news.

Called about car and went to see it by appt and I walked in the dealership and the salesman was out on family leave so I called him on the phone and he told me to talk to his partner but when I asked the other sales people there they acted like they didn’t know who o was talking about so I call him back and told him what happen and he made a called but they still acted like they didn’t know who I talking about so I just ask another salesman in the back would he let me see the car but the day I called the the original salesman didn’t even know they had sold the and now they keep calling and texting me about cars I don’t want or interest in so I won’t be doing business with them no time soon

Great working with Mt View Ford. Very professional, friendly and helpful.

I was able to purchase the vehicle of my choice at reasonable price. They were most helpful.

Dealership was prompt and knowledgeable.

The truck I was planning on buying sold, and I asked multiple times if had but they said it was stuck at the detail shop.

Very well stock inventory. Very responsive team for questions, emails, questions and phone calls. Employees Are pleasant and well rounded. I was able to speak to the Management with ease and gave me his cell number

Prompt response. Very helpful, but vehicle sold before we could see.

Josh was great at explaining to me all about my new Dodge Journey!

Helpful and prompt response.

My experience was awful.The dealership had 2 F-150 Raptor trucks that fit my parameters. They advertised the truck on the internet for a very good price. I asked for a bid on my truck, and I accepted their written offer to do the trade. However, the salesman John and his sales manager would not honor their offer. These games continued for two days until I did not feel I could trust Mountain View Ford management. Buyer beware! I bought the same truck the next day from another Ford dealership.

Salesman was nice and courteous,I just didn't like the fact that price cause be lowered due to problems that had to be fixed on truck that may have lowered value if was listed

Car was not as described on website but they were very helpful and adjusted the price accordingly

Heard from them once. Said they where busy. Never heard from them again. Terrible customer service.

Prompt friendly service

Very responsive to inquire. Competitive price but found a better deal locally.

They sold the truck out from underneath me when I had just gotten the buyer's order that day. Of course I had the right to do it, but I think they should have called and said look at we've got a buyer here on the property. I was out of state. I didn't hear about it till the deal was done.

Was very helpfill

Dealer got back to me right away and was more than helpful, at first. Upon filling out and submitting a credit application they stopped responding to me. The only communication I had was through text message that was was sparse and would take hours to respond with literally 5 or 6 words. if my application was not approved, that’s fine, but they still should have called me and discussed options with me. As soon as they seen my credit they brushed me to the side and this shows just how unprofessional they are. I STRONGLY do not recommend using this place. To put the icing on the cake, just got a notification that the truck I was interested was sold, didn’t even get a chance to even try to get it. So since they never got back in touch with me, they don’t know that I was able to come up with a $4000 dollar down payment that I will now be taking to a different dealership. All because they wouldn’t pick up the phone and communicate. Fail Mtn View, you should be ashamed.

Very competitive for sales - 2 people constantly emailed and tried to contact me with repetitive information.

Very upfront with pricing. And very helpful.

Good

They were very responsive

Good. They as any dealers offer what they sell with a great attention to customers need and good customer service. Description of car conditions were excellent.

They did an Excellent job of communicating and reached out with other cars they thought I might be interested in. Great follow up.

Traveled 1-1/2 hours to this dealership to purchase this car. Car was not as advertised. Car was not close to what was advertised. Wasted a lot of my time. They were nice but either didn’t know cars or thought there potential customers were not smart.

Very helpful.. Went out of there way to make sure every question was answered .

Had an appointment to see a Ford Edge.Day before I found out they had sold it. I contacted them to cancel my appointment, they came back and said they had another car just as good.I said OK. Showed up for my appointment and they couldn't find the car!! Also when I walked in sales people all lined up outside like vultures waiting! Very poor experience. Would not recommend them.

They are very Professional ...

Two employees called back multiple times to see if they could help me.

Great communication!

Fast, friendly, excellent contact and very willing to help me find what I needed.

NOT GOOD! I drove from Atlanta to see a truck at this dealership 1 1/2 hours which I ended up purchasing. My sales person was great but the sales manager was not. The first issue I had was with the initial offer on the truck. I offered them a fair price which they refused. I was disappointed but loved the truck so settled at a higher price. This would have been fine if I hadn't found the truck posted again that night at a lower price which matched my initial offer that they refused. I showed the sales manager the listing and asked him to price match but he said he would not. He claimed that the listing was a mistake that was automatically posted along with all the details describing the vehicle. Hard to believe but he continued to say I could take it or leave it he did not mind selling it to someone else..... I loved the truck so I let it slide. The next issue I had was service on the vehicle which took a week which seems like a long time for a Ford Dealership to run service on a vehicle...... Finally the truck was complete and I went to pick it up but much to my surprise it poorly cleaned and smelt like someone had been smoking cigarettes in the truck. I even checked the cigarette lighter and it had fresh ash on it which was not there on my initial visit which is usually the first thing I check whenever I buy a used vehicle. Again love the truck and let it slide plus it was my second long trip from Atlanta and I had already waited a week. Shortly after leaving the dealership with the truck I realized that the passenger seat does not work either...... It is a safety hazard to anyone who rides with me as their knees are hitting the dash. I have attempted to get the sales manager to make it right, but they are refusing to fix my seat stating they already have to much money in it. I have exhausted all efforts to get my seat fixed by this dealership but they still refuse. Based on my experiences I would not recommend buying a vehicle from MTN. VIEW FORD LINCOLN you can find better.

I bought this truck

Showed up on a Saturday afternoon sales lady was real nice and polite she showed me the car but the car did not have a sunroof or moonroof as advertised disappointed me wow.

Really good network. Several email responses, They reached out a number of times.

Excellent

Quick response

When I contacted Mountain View about the Jeep that had been listed for SIX hours, it was already almost 12 O'clock at night. The next morning they contacted me and said the Jeep had been SOLD already but they had others she wanted to tell me about ! Yeah right.............DID THEY EVER HAVE THIS ONE FOR SALE THAT WAS AN EXTREMELY GOOD DEAL ??? I THINK NOT !

All went very smoothly and we were very satisfied!!!!

They responded right away and was very responsive to all of my questions.

Sent to many emails, never really answered my question until 7 or 8 emails later. Car was over priced and did not wantvti negotiate. Would not go to this dealer again

Josh was outstanding in answering any questions I had.

The lady's that I talked to very so super nice and helpful great job lady's

Pleased with their service! Ask for Robert Michalski.

I received several form emails. I asked for some pictures of the under body and never received them. I looked for the listing and it appears they sold the truck.

That lost a cash sale for 1thousand dollars and it's been online for 50 days and it appear to be going down $1,000 every 7 days then they go down $200 all for the 56,000 that was like a slap in the face to me but I'll keep looking I'll find the right truck at the right price

Quick to respond and followed up with anything I asked for. We ended up not purchasing there because we found something else local and they were a couple of hours drive away.

Excellent we bought the car

Good followup!

Awesome

Tim, the salesman, did a great job! I was lived in another city and he stayed after hours so that I could test drive and purchase the vehicle.

They responded. But I had already a deal lined up with another dealership by that time. But they dis respond within 24 hours.

Terrible customer service. When he finally showed me the car the check engine light was on and air did not work.

Excellent

I was a very interested buyer in this vehicle but found that the internet listing was not an accurate representation of the vehicle. * The vehicle does not have A/C - that should be a major call out on the advertising and the internet sales/lot sales team should lead with that information, even if it isn't a selling point. * There was damage to the truck bed that wasn't listed on the advertisement. * There was damage to the tail gate that wasn't listed on the advertisement. It felt as though this truck was used as a leader to get me on the lot for other vehicles. The feeling was confirmed. After a firm no on this vehicle I was not surprised when the salesman offered up another similar vehicle to view. Sad part: he couldn't find the other vehicle. At that point I left. I eventually bought this exact vehicle, mileage and all, for less - with A/C - at another Dealer that understood the importance of leading with integrity. Mt. View Ford Lincoln has a massive training opportunity. I hope they read this and develop programs around creating an excellent customer experience.

On March 30, 2017 we were $804.00 apart on a deal for a 2013 Chevy Avalanche and I gave up. They called me on Mach 31 and dropped the price $400.00 and knew I was on the way from Birmingham 150 miles way after taking off work with a check in hand !! Bailey called to make sure I was on the way 50 miles out.When I got there the truck was sold P.J. and the manager said it happens some times. WOW not to professionals. Bailey let it slip they sold it to someone who paid more and financed too. More money for them ! ! I am a professional firefighter and would never send anyone to this dealer, not as bad as United Airlines treatment of a customer but pathetic. No offer of a tank of gas or any other compensation.

Chris Yancey was awesome! We drove 6hrs from Ohio if that says anything. Will make the drive again.

They told me they would give me an estimate on the value of my trade, I sent them several pictures and information but never heard back from them. Very dissatisfied!

Responded quick. It turned out not to be what I felt I was looking for but they were very friendly and informative.

Great

PJ was pleasent to deal with. Excellent communication and kept me informed when the shipper picked up the car. I will defintely buy another vehicle from Mountain View Ford again. Thank You PJ

They did a fine job at getting back to me with information

Super

Boroughs this car Love it!! My salesman was John Goodwin I never seen car in person just over the internet!! John was fast in sending texts calls and email back

Responded back even called me

this was a good dealer the saleman robert an i saw what it took to make a deal an the deal was made fast an easy 5 stars for robert keep up the good work all dealers need more like you

I found this Murano on Cargurus and got a call from Jay Patel. He was so nice and sent me a personalized video of the vehicle with him showing me everything about the car. Even pointing out features that I told him I wanted. Unfortunately, it was not my first choice of color interior and exterior and I purchased the a Murano with the specifications I really wanted at another dealership. I would have loved to have done business with Jay and I wish him much success. I highly recommend asking for Jay.

Awesome crew!! They helped me through everything and were very polite. I would recommend this dealership to anyone thank you all so much!

They were great. Sent a video etc of the car. Still thinking about it.

Good. Nice. Friendly

Very prompt with response. Just very puzzled about 2k jump in price.

Good ! They responded quickly and were helpful.

Excellent Communications !!!

I thought they did a great job trying to find me the vehicle I was looking for.

Excellent

Tried really hard to sale me a truck. It was just priced too high for me at the time.

5 star

Helpful and caring.

This dealership would not budge off there price which they always are making money on used vehicles. Because a trade in never gets a fair trade in. I made a drive there and made a NADA price offer. They said sorry that's national price we go by local. . Mountain view is not looking for business. They are looking to see how much money they can get from you.

Overall, a good experience and a fair price

Great

I called them about a purchase and I feel that at the least they could have called back as promised,I will purchase a vehicle soon but I guess I'll be getting it somewhere else, apparently they would prefer that ,if they didn't want my business I guess I don't want theirs, I always thought dealerships were there to convince u to buy a vehicle,they might need better employees for that purpose.

Very prompt and very good follow-up to questions. I received a call and email the next day after submitting an inquiry

While our experience was a positive one, they would not reduce the price one penny. Since we did not have a trade-in where the adjustment could be made, the lack of a price reduction was a big pill to swallow.

One of the worst experiences ever in purchasing a vehicle, and I purchase 20 or more per year. After the sale is no doubt the worst. The dealership would not cooperate in correcting a title which was titled in error which resulted in taxes being required to be paid twice. It only required a simple affidavitt which they refused to take the time to do. Have not as of yet received a check for the WE OWE as they agreed and have constantly assured us that the "check is in the mail". Anyone trying to do business with this group, be aware that they are not cooperative once they have been paid. Pitiful.

Sent me an email about a follow up! Haven't got to visit yet, but they responded pretty quick!

Rodney helped us...he was so courteous and great to work with...

Fine

Josh was a great salesperson. Will recommend to others.

Only searched on the web site and received several emails from sales team.

Salesman was quick to contact me to come take a look at the car.