Mountain View Ford Lincoln

301 East 20th Street
Chattanooga, TN 37405

Sales: (423) 641-0697

Service: (423) 756-1331

Today 9:00 AM - 7:00 PM
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2016 Chevrolet Camaro 1LT Coupe RWD Used Cars in Chattanooga, TN 37405

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Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Garnet Red Tintcoat Description: Used 2016 Chevrolet Camaro 1LT Coupe RWD for sale - $18,000, 18,308 miles with Backup Camera, Aluminum Wheels
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2016 Ford Fiesta SE Used Cars in Chattanooga, TN 37405

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2015 Ford Fiesta SE Used Cars in Chattanooga, TN 37405

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Location: Chattanooga, TN 37405

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 13, 2017
Quick response
Is this review helpful? Yes | No
Dec 6, 2017
GuruZXGB1
When I contacted Mountain View about the Jeep that had been listed for SIX hours, it was already almost 12 O'clock at night. The next morning they contacted me and said the Jeep had been SOLD already but they had others she wanted to tell me about ! Yeah right.............DID THEY EVER HAVE THIS ONE FOR SALE THAT WAS AN EXTREMELY GOOD DEAL ??? I THINK NOT !
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

We are so disappointed to learn of this situation you have described. We would like to discuss this further in the hope of coming to a resolution. Please contact us at (423) 756-1331 or shaunkesler@mvford.com and we will do our best to make this better. We hope to hear from you soon.
Dec 2, 2017
All went very smoothly and we were very satisfied!!!!
Is this review helpful? Yes | No
Oct 9, 2017
Jazzman2
They responded right away and was very responsive to all of my questions.
Is this review helpful? Yes | No
Oct 6, 2017
GuruD3N2M
Sent to many emails, never really answered my question until 7 or 8 emails later. Car was over priced and did not wantvti negotiate. Would not go to this dealer again
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the chance to talk to you further so please do contact us at (423) 756-1331 or shaunkesler@mvford.com at your earliest convenience. We hope to hear from you.
Oct 5, 2017
Josh was outstanding in answering any questions I had.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Mountain View Ford Lincoln:

We're pleased to hear Josh was so helpful! We hope to be of service to you again! Take care!
Sep 2, 2017
The lady's that I talked to very so super nice and helpful great job lady's
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Sep 2, 2017
Pleased with their service! Ask for Robert Michalski.
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

Phil, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything we can do for you! Safe travels!
Jul 26, 2017
I received several form emails. I asked for some pictures of the under body and never received them. I looked for the listing and it appears they sold the truck.
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

Jim, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mtn. View Ford Lincoln. We would like the chance to talk to you further so please do call (423) 756-1331 or shaunkesler@mvford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Jul 19, 2017
That lost a cash sale for 1thousand dollars and it's been online for 50 days and it appear to be going down $1,000 every 7 days then they go down $200 all for the 56,000 that was like a slap in the face to me but I'll keep looking I'll find the right truck at the right price
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

Horace, we regret that we could not reach an agreement on the vehicle you were interested in. We appreciate the opportunity to speak with you further in hopes of turning your experience around. Please reach out to us at (423) 756-1331 or email us at shaunkesler@mvford.com for assistance moving forward. Thank you and we hope to hear from you.
Jul 12, 2017
Willy_HSV
Quick to respond and followed up with anything I asked for. We ended up not purchasing there because we found something else local and they were a couple of hours drive away.
Is this review helpful? Yes | No
Jul 11, 2017
JWenger
Excellent we bought the car
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Jun 21, 2017
Good followup!
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Response from Mountain View Ford Lincoln:

Dale, we're pleased to hear everything was completed to your satisfaction! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Jun 21, 2017
Jenkins0428
5
Awesome
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

We hope to be of service to you again! Take care!
Jun 16, 2017
Tim, the salesman, did a great job! I was lived in another city and he stayed after hours so that I could test drive and purchase the vehicle.
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

Your satisfaction means a lot to us, and we truly appreciate you choosing Mtn. View Ford Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Jun 3, 2017
Peter Gunny
They responded. But I had already a deal lined up with another dealership by that time. But they dis respond within 24 hours.
Is this review helpful? Yes | No

Response from Mountain View Ford Lincoln:

We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
May 16, 2017
GuruRYF7
Terrible customer service. When he finally showed me the car the check engine light was on and air did not work.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Mountain View Ford Lincoln:

At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please give us a call at (423) 756-1331 and we will do our best to make this better. We hope to hear from you soon.

423) 756-1331 or shaunkesler@mvford.com
May 14, 2017
Casimiro Gallego
Excellent
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 2, 2017
I was a very interested buyer in this vehicle but found that the internet listing was not an accurate representation of the vehicle. * The vehicle does not have A/C - that should be a major call out on the advertising and the internet sales/lot sales team should lead with that information, even if it isn't a selling point. * There was damage to the truck bed that wasn't listed on the advertisement. * There was damage to the tail gate that wasn't listed on the advertisement. It felt as though this truck was used as a leader to get me on the lot for other vehicles. The feeling was confirmed. After a firm no on this vehicle I was not surprised when the salesman offered up another similar vehicle to view. Sad part: he couldn't find the other vehicle. At that point I left. I eventually bought this exact vehicle, mileage and all, for less - with A/C - at another Dealer that understood the importance of leading with integrity. Mt. View Ford Lincoln has a massive training opportunity. I hope they read this and develop programs around creating an excellent customer experience.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Mountain View Ford Lincoln:

Michael, thank you for sharing this recent experience with us. Our goal is to learn from your feedback and continue to improve for all of our valued clients. If you would be willing to give us another chance in the future, please reach out to us at (423) 756-1331 or shaunkesler@mvford.com. Thank you again for your feedback and have a great day.
Apr 12, 2017
On March 30, 2017 we were $804.00 apart on a deal for a 2013 Chevy Avalanche and I gave up. They called me on Mach 31 and dropped the price $400.00 and knew I was on the way from Birmingham 150 miles way after taking off work with a check in hand !! Bailey called to make sure I was on the way 50 miles out.When I got there the truck was sold P.J. and the manager said it happens some times. WOW not to professionals. Bailey let it slip they sold it to someone who paid more and financed too. More money for them ! ! I am a professional firefighter and would never send anyone to this dealer, not as bad as United Airlines treatment of a customer but pathetic. No offer of a tank of gas or any other compensation.
3 of 4 people found this review helpful.
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Response from Mountain View Ford Lincoln:

So sorry Decimus that it worked out this way.  I am Bailey's manager, and sit in the same office with her, which means I hear every call she makes.  I remember distinctly her calling to tell you in advance that someone was "in the finance office" coming very close to striking a deal.  Your comment to her was, "I'm this close, I'll just come on and take my chances.  I'm only 57 miles away at this point."  

Anyway, my apologies that you didn't get the truck.  We sell vehicles to folks literally all over the country, and we sell inventory quickly.  We find ourselves more th
 More ...
Mar 22, 2017
Slimj
Chris Yancey was awesome! We drove 6hrs from Ohio if that says anything. Will make the drive again.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Mountain View Ford Lincoln:

We’re happy we could help you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Feb 10, 2017
They told me they would give me an estimate on the value of my trade, I sent them several pictures and information but never heard back from them. Very dissatisfied!
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 5, 2017
Responded quick. It turned out not to be what I felt I was looking for but they were very friendly and informative.
1 of 1 people found this review helpful.
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Dec 29, 2016
Great
0 of 1 people found this review helpful.
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Dec 24, 2016
PJ was pleasent to deal with. Excellent communication and kept me informed when the shipper picked up the car. I will defintely buy another vehicle from Mountain View Ford again. Thank You PJ
1 of 1 people found this review helpful.
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Dec 19, 2016
They did a fine job at getting back to me with information
Is this review helpful? Yes | No
Dec 12, 2016
Donx1x
Super
0 of 2 people found this review helpful.
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Nov 22, 2016
Boroughs this car Love it!! My salesman was John Goodwin I never seen car in person just over the internet!! John was fast in sending texts calls and email back
0 of 1 people found this review helpful.
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Nov 13, 2016
Responded back even called me
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Oct 21, 2016
this was a good dealer the saleman robert an i saw what it took to make a deal an the deal was made fast an easy 5 stars for robert keep up the good work all dealers need more like you
Is this review helpful? Yes | No
Oct 20, 2016
I found this Murano on Cargurus and got a call from Jay Patel. He was so nice and sent me a personalized video of the vehicle with him showing me everything about the car. Even pointing out features that I told him I wanted. Unfortunately, it was not my first choice of color interior and exterior and I purchased the a Murano with the specifications I really wanted at another dealership. I would have loved to have done business with Jay and I wish him much success. I highly recommend asking for Jay.
Is this review helpful? Yes | No
Aug 9, 2016
Awesome crew!! They helped me through everything and were very polite. I would recommend this dealership to anyone thank you all so much!
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Jul 29, 2016
They were great. Sent a video etc of the car. Still thinking about it.
Is this review helpful? Yes | No
Jul 7, 2016
Good. Nice. Friendly
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Jun 3, 2016
Very prompt with response. Just very puzzled about 2k jump in price.
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Jun 1, 2016
Good ! They responded quickly and were helpful.
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Apr 29, 2016
Daytona98
Excellent Communications !!!
Is this review helpful? Yes | No
Apr 9, 2016
I thought they did a great job trying to find me the vehicle I was looking for.
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Mar 5, 2016
Excellent
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Feb 27, 2016
Tried really hard to sale me a truck. It was just priced too high for me at the time.
1 of 1 people found this review helpful.
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Read 15 old reviews
Dec 29, 2015
5 star
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Dec 29, 2015
Helpful and caring.
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Nov 10, 2015
This dealership would not budge off there price which they always are making money on used vehicles. Because a trade in never gets a fair trade in. I made a drive there and made a NADA price offer. They said sorry that's national price we go by local. . Mountain view is not looking for business. They are looking to see how much money they can get from you.
3 of 3 people found this review helpful.
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Response from Mountain View Ford Lincoln:

We're sorry that we couldn't offer what you were hoping for on your trade.  Who did you work with while you are here?  I'll try to investigate further.  Contact me directly if you'd like to, Don at 423.756.1331  xt 1053
Sep 11, 2015
Overall, a good experience and a fair price
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Aug 29, 2015
Great
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May 15, 2015
I called them about a purchase and I feel that at the least they could have called back as promised,I will purchase a vehicle soon but I guess I'll be getting it somewhere else, apparently they would prefer that ,if they didn't want my business I guess I don't want theirs, I always thought dealerships were there to convince u to buy a vehicle,they might need better employees for that purpose.
3 of 3 people found this review helpful.
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Feb 26, 2015
Very prompt and very good follow-up to questions. I received a call and email the next day after submitting an inquiry
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Feb 14, 2015
While our experience was a positive one, they would not reduce the price one penny. Since we did not have a trade-in where the adjustment could be made, the lack of a price reduction was a big pill to swallow.
Is this review helpful? Yes | No
Jan 22, 2015
One of the worst experiences ever in purchasing a vehicle, and I purchase 20 or more per year. After the sale is no doubt the worst. The dealership would not cooperate in correcting a title which was titled in error which resulted in taxes being required to be paid twice. It only required a simple affidavitt which they refused to take the time to do. Have not as of yet received a check for the WE OWE as they agreed and have constantly assured us that the "check is in the mail". Anyone trying to do business with this group, be aware that they are not cooperative once they have been paid. Pitiful.
2 of 2 people found this review helpful.
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Dec 11, 2014
Sent me an email about a follow up! Haven't got to visit yet, but they responded pretty quick!
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Oct 20, 2014
Rodney helped us...he was so courteous and great to work with...
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Jul 9, 2014
Fine
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Feb 16, 2014
tlittle
Josh was a great salesperson. Will recommend to others.
Is this review helpful? Yes | No
Feb 1, 2014
Only searched on the web site and received several emails from sales team.
Is this review helpful? Yes | No
Nov 23, 2013
Salesman was quick to contact me to come take a look at the car.
Is this review helpful? Yes | No

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