Motors Northwest

We got a price quote on a car and they told us we had to wait to finalize the deal. They told us it would be $22,200. We called them this morning and they decided they were going to add another $4,000 on that. Don’t go to this dealership. They are very dishonest. They will raise the price and expect you to pay it. Shame on you for trying to rip my mom off. A 70yr old woman. Just wow

Exellent people

Had a great experience,I helped my daughter by the crv. They have high quality vehicles there and they were great to work with, would highly recommend you shop there if they have a vehicle your looking for. Best small car dealer I've dealt with.

Tony was very professional and friendly. The whole team made us feel at ease with no pressure to purchase a car. If you are looking for a great and unique experience shopping for a car, I recommend Motors Northwest. Thank you guys for a great experience!

Really enjoyed my visit. Ultimately it was a little bigger than I was looking for but a great lot with awesome cars.

Worked with Anthony and Erin, they seemed to care about my experience and worked with me on getting this deal within my budget. I purchased this truck from them and with the exception of a hiccup in the finance department, the process was smooth (but long - prepare to spend 3-4 hours, even on a cash purchase. They do set appointments).

I had an approval. And then I wanted them to research another bank to see if I can get 84 months. And then they raise the price on me. So I will never ever ever ever recommend this place to anybody. With a shady dealership

You have to realize you’re going into an older style of dealership and be prepared for tactics that are not based on the customer at all. Sales staff are of course sales, not bad but do use tactics that aren’t in your interest. The fact the employees of this establishment will belittle, treat you as just numbers, make inappropriate comments regarding you, and overall just a lack of professionalism is outrageous. Spending your hard earned money here would a waste. You could be treated far better and receive better deal at another establishment.

Great to work with. Very forcus

Over all went good even though I couldn't get the car

Didn't buy vehicle. Great people, Anthony black is the best salesman. Unfortunatly the vehicle I wanted was sold before I could purchase.

They contacted me once initially. But did not reply to my response. Still interested in the car, but not in the lackluster customer service.

They are amicable but I did experience a delayed response and ultimately they never answered my question.

Bill was great he did all he could to help me in my situation

Can’t say enough about these guys. Jerry and Bill were easy to work with, straightforward, helpful and all the other things not typically associated with car dealers. Need a good car for a good price? Highly recommend these guys.

Was a great experience, very helpful sales staff. Customer service is great I would recommend Jerry very helpful and honest

Fine. They responded to my email timely.

First time truck buyer great experience, everyone was nice and helpful. Would definitely buy from motors northwest again.

They had exactly the car I wanted and offered me a very good price making it worth my while to drive up to Tacoma from Portland OR. However just as I was about to do so the Manager informed me that a salesperson had scheduled an appt for the car and she couldn't sell it without giving her sales person a chance to do so. She then followed up with me later to tell me the car was in fact sold. They were very gracious, professional and straight shooters and I would definitely work with them again. However I was left wondering if they could have better coordination and communication between managers and sales people, so as my experience could be avoided in the future.

Received super helpful service from sales rep. Would recommend anyone to location.

Unfortunately the car I was interested in sold but the dealer was prompt & polite

Tiffany, Elmer and Bill were friendly and fantastic to work with. Bill answered all our questions, was patient with our “once-over” of the car and gave us a great deal. It was past closing time when we wrapped up the paperwork but we never felt rushed out of there. We would recommend Motors Northwest.

Dealer sold the vehicle before I got a chance to view it ( less than 12 hours elapsed time). Due to Covid - had an appointment and they did not communicate to me that they had sold it before I came to the dealer.

I contacted the dealership via CarGurus & asked them to please contact me after 1 pm the following day. They began contacting me the next day @ 9:10 am by text msg & then by phone, leaving a VM msg. I was unavailable, but still took time to respond & asked them again to "please contact me after 1 pm" & Tiffany sent a text that she'd call later. I never heard back from anyone at the dealership - even now 3+ days later. After a "deep dive" into the car's CarFax report, I discovered a number of troubling issues with the car as described & needed to clarify these with the dealership before going forward, especially at the hugely elevated price they were asking. This was my experience with the dealership, I'm no longer interested in dealing with them because they've destroyed any faith I have in their credibility & honesty & that is something I won't ignore nor excuse. I'd simply warn any prospective buyers to perform your "due diligence" prior to agreeing to any deal with this dealership.

Contacted me very quickly and answered all of my questuons

Most responsive dealer I've ever interacted with

They stayed open late for me because I was stuck in traffic coming from Oak Harbor. Bill was extremely helpful and worked with me when I hit a snag in the financing. Tiffany called me the next day to make sure I was enjoying my purchase and to make sure everything went well. I will be recommending everyone I know to buy their vehicles there. The owner was very nice as well.

Responsive, willing to answer any questions and worked quickly to fit my schedule & timing. Vince was easy to work with and knew car background well.

Attentive and encouraging Motors Northwest has maintained a professional point of contact with me. I have not made a purchase yet but the dealership is on my “short list” as I continue my search for my Porsche “dream” car.

They sold the vehicle two days before my appointment. They called me 30 minutes before my arrival to confirm the appointment. I drove 1hour 20mins to get to this hole in the wall dealership, just to be told I was sold TWO DAYS before. A told waste of my time, If you want to be lied too, this is the dealership to go too.

Salesmen were pushy and at times rude, I don't feel like I should reassure my salesmen who may or may not get my money to act like they don't want it. The car had issues that weren't on the website, I feel if the engine was changed it should say so it at least the salesman could have told me. I had to ask because the car I wad looking sty usually had engine problems around that many miles. The engine didn't even look new or under a year old so they were claiming, I'm sure it was changed, but I don't think for a brand new engine. And after I left, they called me understandably, but 4 times that day? And the last phone call I picked up, they asked if I was still interested I said "no" then right after that they get snappy and said "well the car is already sold" so wtf are you calling for? Congrats? You got someone else to buy your overpriced used car that they'll have to do repairs immediately on✌ Overall unimpressed and would not recommend

Great all the way around. I bought the car.

My initial contact in my interest e-mail stated to SPECIFICALLY contact me once at 4 PM to verify car availability. I stated this was VERY important as my work frowns on cell phones and associated notifications. Customer Care contacted me twice around noon, when I was in a managers meeting which did not go over well. This was my gauge as to how well they will or will not respect the customer. Obviously they dont. I had said I have cash which I thought might help with their respect of my wishes. I am taking my cash elsewhere. If they can't respect a simple request like this before I purchase. I shudder to think what they would have done after a purchase. They just lost over $25k by ignoring, not reading, or blatantly disregarding a simple request.

They tried to bait and switch me. They changed the price by over 5k as we were discussing details. Stay away from this shady dealership. They are a joke and want way too much for this vehicle anyways.

I called before coming to look at a car to see if it was available and they told me yes. I get all the way there to find out they sold it the day before so not only they wasted my time they wasted my gas!

The car buying experience went well but the Salesman needs to be better educated about Corvettes. [Was clueless] Would not let me drive the 2003 Z06 Corvette until I payed for it. With me being 70 years old there should be a little trust there. Even after I bought the car but before it was finaced the salesman still went with me for a test ride. [Really!!!] Still no trust. All the places I ever bought a car I was always able to test drive the car with my wife only. A little short on trust and professionalism. Sorry but my honest opinion.

I am almost 2000 miles away and Bryanna took care of me as if I were standing in front of her. They stayed in touch with me and made me feel very comfortable buying a vehicle that I’ve never even drove or saw in person! We are at the shipping phase right now so when I get my truck I’ll post another comment.

the first day or 2 they contacted me then when i told them i wanted the car & needed to file a credit application online (i had about half to put down) they dropped the ball. after couple days finally sent me application which i had trouble filling out. i emailed them right away to get instructions on how to fill out (& told them where i was having trouble with it). ythey didn't respond for over a day ............... then NOTHING.........then car gurus sent me email the car was sold. i think they should have told me they had another interested buyer & told me to buy right away or i might lose it. they did not. they never told me car was sold. you did ! i will NEVER do business with this terrible company. i REALLY wanted that car (and i told them so). they do not treat their customers very well at all. if you had half a sgtar i would have put that. sincerely, barbra

After they contacted me and we settled on a price, they rolled out the red carpet and took great care of us. I highly recommend this dealer. I couldn't be happier. My new Jeep is everything they said it would be and I love it. The staff were very friendly, answered all my questions, took us out to drive it and could not have been any more accommodating. The vehicle was spotlessly clean inside and out. Yes I would recommend them to a friend. Thank you for a great transition, Lynn

The car buying experience at Motors Northwest was easy. I set up a test drive with James. James was very helpful through the purchasing of my vehicle. I would definitely recommend them to a friend.

Pending a couple of after-purchase (waranteed)fixes ..... everything went very smooth and i enjoyed my first time buying experience with this company !

The Lincoln MKZ hybrid they had was a great deal. These guys were great to work with and I ended up buying from them. The transaction was straight forward even with our trade in. I can recommend Motors Northwest with our reservations.

If I could give no stars I would. Everything started out great. Emailed back and forth with a lady about a Ford edge. There were no pictures so she went to take pictures for me. I thought she was awesome and also shared my name so more points. I schedule an appointment after work and I hear nothing from her. I arrive at the dealership and the car was sold 45 minutes ago. Regardless whether it's a common practice, a little text would have been nice. I still would have came down to look. So she's busy with that customer so the owner or manager sends another salesperson to help. This guy doesn't listen to me at all. I would say what I wanted, he'd take me to a car that doesn't have that thing. I tried to tell him my experience so far so he knew what he would be dealing with before we got to an app and he walks away from me mid sentence! Then he goes on to interrupt me at one point I'm annoyed and irritated so I left. Not sure if all the salespeople are this way but I wouldn't recommend.

Honest and helpful.

Very friendly. Willing to help mw find the right car at the price I wanted to pay even if it wasn't in stock

Quick responses

Very responsive. I was looking for a parts car and found cheaper.

Very quick response and willing to work with us for a time to see the car.

Very responsive, friendly, easy to work with, and organized. Breanna is the best!

got back to me very quickly and left a very polite message

I bought the car today. The dealer was very professional and kind. I dealt with salesman Kyle. Awesome and very friendly. Didn't push me, had all the time to explain about the car, and paperwork. It went on very well. I Give God all the Glorly, for my Car, Car guru, and the Dealership. Everything went on every smoothly. Thanks again!

Dealer responded promptly.

Good people they showed sincere concern about meeting my needs. Quality vehicles.

I ended up buying this car. Great guys. Genuine and very honest and willing to help. I recommend them to everyone.

Great sales person. Big help.

My truck died and I need a vehicle ASAP. I live in Seattle and came all the way to Tacoma because of the great prices I saw online and the great customer reviews I read. My first interactions were with Danny by phone and text. He was very friendly and funny and got back to me quickly with answers to all my questions. I came down knowing that I wanted a particular 4WD Jeep. (I would learn later that a lot of people had their eyes on the same Jeep) Wayne greeted me at the dealership and we went right out to see the Jeep I was set on. He didn't try to show me something more expensive or in less demand. I haven't driven a stick since I was a teenager so I was really rusty and frankly a bit nervous. Wayne made me feel real comfortable tho and we had a pleasant test drive. The vehicle was in great shape and super clean, as is every vehicle I saw on their lot. I loved the fact that I didn't have to haggle. It was obviously a great deal and no other dealership even came close on the price. Immediately I was sold on it and Bill got the loan application going for me. I'm not exactly a veteran car buyer and Bill explained what was going on every step of the way. Bill was very honest about what the financing numbers could be and it turns out they were a lot better than I expected. Then I met with J.T. and signed all the paperwork. He was very friendly and patient. He answered all the questions I had and the ones I didn't know to ask. He was more than happy to spend as much time as it took. While I was there I saw one customer leaving with a vehicle and grinning from ear to ear. I talked to another as I was leaving and raved about my purchase. She just smiled and said "I know, I'm excited!" I would recommend Motors Northwest to anyone looking for a vehicle. The free 3mo. warranty on every vehicle is also a big selling point.

Very friendly and informative.

Excellent all the way through the process. I bought my dream car and a truck! I first contacted this dealership by email, inquiring about the availability of a car and regarding the price changes. After a professional conversation I set an appointment to drive three different kinds of cars. The salesperson that I dealt with was informative, not pushy, listened to me and was very patient. I decided on a car that was perfect for me and a great deal. While I was doing the paperwork the dealership was taking the perfect "home-improvement" truck on trade. I bought it too! I understand that not everyone is happy and that most people that are unhappy write reviews and most people that are very happy, don't. I am writing this review because Motors NW was very low-pressure and sells very nice vehicles and makes deals very easy. I highly recommend Motors NW to a very weary buyer as well as a first- timer and or a seasoned veteran.

They tried to swindle us out of money, and raised the price from 19000 to 26000 within a day. They also pulled the "someone's in there sigining papers so if you can give us a better price then we could make a deal"

Very helpful and not pushy, would have purchased truck if it was closer to us, they checked on shipping rates and very informative..

Moe kept in contact with me on new arrivals and when I came in and met him it was like old friends. Great salesman no pressure. Ken was awesome and worked very hard to help me get the vehicle I wanted. And Mandy was very nice and sealed the deal.

Answered all questions.

These guys were OK. Not terribly high pressure. Willing to talk. I'd go back...

The dealer contacted me and I stated I would be by that afternoon to see the car, which he said would be great- he asked me to ask for him by name. When we got there an hour and a half later, I waited patiently on the porch of the dealership for nearly 40 minutes with my husband and toddler (Yes, even my 21 month old was being polite and patient) . Employees walked past us many many times without acknowledging us at all, actively looking at the ground to avoid eye contact. An older couple came about 30 minutes in to our wait, and after 4 or 5 minutes got an introduction and were taken around the lot- again, without acknowledging my family. When I called the rep out on this, he gave me a "well, we are really busy" line and completely brushed me off when I mentioned that we had been there far longer than the couple he had come out to help: he did not give me his name, and essentially told me to go somewhere else If I have a problem with being ignored. I have never known someone too busy to at least say "hey there- We are really busy right now, but someone will be with you as soon as possible". The only reason I gave them two stars instead of one is that a customer service woman name Mandy called later and set up an appointment after commenting on how this was not normal and not how they tried to run the business- but by the time our appointment a day later showed up, the vehicle we drove an hour and change to see the first time around was sold. Perhaps it was the color of my hair (I work in the tech industry in the nearest large city, and purple hair just isn't a concern) or the fact that a snap judgment was made that this older couple had more money than we did as a youngish family (probably an incorrect assumption), but we we treated in a way that I consider unacceptable for any service industry, which should not base politeness based on physical appearance, age, skin color, or any other physical attribute.

It was good they worked with me as much as possible and i ended up getting the car from them they said in the email they would come down on the price but then once igot there they wouldnt budge but thats because it has a new motor put in.

it was great! Delain was able to help out in any way that he could!

Drove 3 hours with my family to buy this car and 15 minutes before my appointment the sales guy texted me that his bosses wife had the car and it wasn't going to be at the dealership for me to purchase

Shady operator misrepresenting the car for sale. They told me parts of the car were OEM when in fact not only that part but other door panels were not original so who knows what the actual pedigree or accident history of the car is. Complete waste of time, energy & money. I would not do business with this dealer.

Nice to do business with a company that responds promptly.

Good

Great dealer, and great people to do business with.

Dealer was responsive, but dismissive and somewhat rude at times.

followed up right away, i was a little slow getting back to them

I appreciate the time they tOok to explain our finances and what not I would give a five star but I went for a test drive wasn't even given the keys to atleast turn on the car so for now a four star

I scheduled an appointment with this dealership to purchase a new Mustang. Excited and ready to pay CASH i eagerly awaited for my appointment to start. The gentleman whom I had set the appointment with showed up 20mins late. With his late arrival he also had news that he had SOLD the car I had planned to purchase. I just found this to be completley unprofessional and I was extremely upset because I drove about 30-40 miles to this dealership. I do not recommend this dealership if your looking for a professional experience.

Great Dealership, stayed in contact.

Awesome

They upped the price on the car when I got there.

Outstanding service, and helpful

Crammed lot, limited inventory!

Wonderful. Reasonable. Comprehensive. Full Disclosure.

Great price! They came down on a used 93 GMC Sierra 2500 to private dealer pricing for same quality of truck which was great, no rust under 200k miles for $2995. They didn't want to stick to the dealership type pricing of $5000 to get the truck sold. They wanted to sell! I will work again with this dealership in the future when I am ready to purchase my new SUV. Not getting caught up in Kelly Blue Book pricing most dealerships only want to pay attention to during selling and ignore when purchasing from you, gives them an advantage of being thought of as a fair dealership. I told everyone about my great purchase that would listen. Starting to understand the economic climate will put them ahead of other dealerships in the area. You want to sell cars and trucks? LOWER THOSE PRICES, listen to your customers who are flashing cash in your face and get those cars MOVED. Just like Motors Northwest did! I worked with JT Curry (the buyer) over email and I want to say it was Chad but can't remember for sure for the sale. I asked for my limit out of the gate in email, was assured the price would be what I wanted in email, printed off that, and directions, drove up and surprise surprise NO bait and switch, excellent customer service skills, truck in great shape for the year and miles, they even made sure the two flaws we wanted fixed (at our expense) were fixed immediately so we could drive home safely. Thank you JT and sales person Chad. You rock!

They didn't have the car listed