Mike Calvert Toyota

Very fast to respond!!

Went to look at a pre-owned vehicle. Ian had called that morning, told him we were on the way. After about 30 minutes of being at the dealership, we were told the vehicle had been sold about 20 minutes prior. The sales person we were dealing with suggested a new vehicle, for close to the same monthly payment. Indicated her manger was making some "CRAZY DEALS!", And if he wouldn't do it, she'd go to the GM. After more questions, and some of the sales lady leaving and coming back. She just said that they didn't have what I would be in the market for coming in. I retrieved the keys for my available trade and left. Not one time, did anyone offer a price or any other numbers on a potential purchase. It's a car dealership...... Can't give a price? You've got nothing you want to sell. Don't believe I will be darkening their doors anytime soon.

Good communication

One of the worst dealerships to ever purchase a vehicle online. They ran our credit. The salesperson name is Kadjaliou Barry Mike Calvert Toyota. He told us we were approved for the truck at 23991. But the on Cargurus price was 17992 even showed him a screen shot. Not o lu did he not finish the deal with us but wouldn't let us put car on hold as it say in the picture. He said manager was going to call us at 9pm and never did. Call him back an it all of a sudden went to his voice-mail but he text saying he will call us in a few. This is his text "My apology, we have a promotion through Cargurus currently and we will honor that sales price plus the adds" "This our website price will honor cargurus" "My manager is calling you to go over everything before taking deposit. We're open to 9pm. He says he will call you soon" this is my birthday month an I want a truck. Is it because I'm black that I am treated this way ? We have done nothing wrong and yet we have no truck.

Great

Prompt response, courteous reply.

Had a great experience with them, they got me out of the door with my F150 pretty fast and with a great deal. Ask for Demba for your salesman!

pure scam they contacted me 7 times when I went to the dealer I found bunch of crooked people , there is no SUV the add is just for trap . they do not have the SUV and they still have it for sale till today 9 -27 -2023 , they are 154 miles away from Honesty ,

I reserved the Yukon xl. I was pre-approved but I arrived for my appointment they had sold the 2014 GMC Yukon XL. This was unprofessional and unacceptable especially when you have an appointment set

Moe was awesome. Super helpful and took his time

Zack made process easy. Great experience!

Horrible expedience I when to dealer and they told me it was in maintenance We agreed on to take a look at the truck on Monday I went on Monday and they told me that it was sold

Called about a truck they gave me the run around for three day. Then I get a text not a call a text saying on it sold the moment it arrived

Do not I repeat do not waste your time or money with this dealership. Spoke with Damien Duran a salesman and was informed they don't take money to hold used vehicles. Found out that was a lie was even informed that if I didn't like the truck I would get my money back. Set appointment and was excited to purchase vehicle only to find out 30 min before appointment truck no longer available. I was literally walking into the office asked if he was serious they said yes and tried immediately to have me look at other vehicles in there inventory. Long story short they are a bunch of snakes at this dealership. Classic bait and switch. Now hours later the same truck is available and 1000$ cheaper. Amazing how that's even possible. Only reason they get 1 star is because I can't leave no stars.

excellent

Quick response

They don't help at all even with 2 co signers and at least $500 down payment don't want to waste my time and gas to go there again , I went to look for a specific truck and they could not do payments on it and could not help me whatsoever also I got an email from an above management to see if he can help me but I never got a response back when I told the person what happened in my visit . No help at all in this dealership.

Had a previous experience with them, and it is still the same outcome. Called them and was told they were going to call back in regards to the price of the car mentioned. Instead of calling back, they prefer to have you in person instead.

Very nice to deal with but out of our price range

Called promptly and professionally

The dealer respoded instantly, haven't met them yet but the follow up emails were good and friendly.

Fantastic buying experience. David was wonderful.

Great dealership and great staff. Unfortunately I didn’t have time to make a purchase for myself but I was able to get help for a family member to make a purchase. The staff is great and they know how to help you. The prices are little too high for my liking but the vehicles are great nothing negative about it. Thank you so much for your assistance and help.

They told me no upcharge on their cars and I co formed twice before I went there and they were trying to charge me 5k over the price they advertise Very bad wasted my time and drive there

They lied to my son and said the car was there and available. When he drove many miles to get there they tried to sell him a higher priced new car. I called and asked about the same car the following day and they said it was available. I told them i would have to drive two hours to get there and wanted to make sure it was there and available. They lied and told me it was. I told them that my son called them and was lied to and that when he went there it was not available. They still insisted the car was for sale. It was a BAIT and SWITCH tactic being used by car dealers all over to get you to drive to their car lot and look at higher priced cars after lying about the car being there.

When I arrived (with an appointment) they told me the car was sold

The car was sold before I had time to visit, but the dealer provide me with all of the information that I requested.

Great! Had a 2021 vehicle I was set to buy elsewhere they matched price on their 2022 vehicle w/way fewer miles and gave me the same price on my grade in. Jeff and indeed everyone was polite friendly and helpful. 2nd quickest car buying experience of my life. They are around the corner from my office which makes service access very convenient!

I sent them a question about whether the car could be delivered and they responded quickly, though it was the answer I was hoping for. Then, they didn't bug me once I told them I no longer had interest in the car since it required me to pick it up in person.

No SE on the lot, already sold or at another dealership. Misleading, showed me a car with a 100K miles that was only 4 years old and looked and smelled every bit of it. Still pestering me about new arrivals ...wasted my time now I won't waste theirs by coming back.

Quick response

Good

Told me they would check price and see if my deal would work and then never responded, when I inquired again Monday they said the truck had been sold. Not sure if they just didn’t want to bother with trying to make my deal work or were just lazy or what, but it would’ve been nice to at least hear back before the truck allegedly sold. Also there is no way to “reserve” a vehicle besides already agreeing to buy it and finance before seeing or driving it.

Excellent experience

Helpful

excellent

Their ad said they had 7 if the trucks that iooking at. I got an email saying the truck was available. Yet when i called 10 minutes after i recieved the email that they indeed had the trucks but they were for lease deals. Again bait and switch. This type of behavior is why people hate car dealers.

Dealer made me wait an extremely long time, so we made an appointment for me for another day to sign my financial papers. All the paperwork was done, just needed signatures. They called 5 times within 24 hours confirm the appointment, then informed me an hour before my appointment that they sold the car.

Great dealer experience. I thought the car was a very good deal. Unfortunately, my grand-daughter didn't want a black car

The salesman who worked with me was great from this dealership. Unfortunately, I am really upset with his higher-ups at this Mike Calvert Toyota Dealership. The lack of professionalism from Mike Calvert administrators/decision makers after I notified them of a dangerous situation went unaddressed, is bad business. I began my trip back to WA ST. On the second day of my trip, I discovered the hidden/non- transparent issues on this 4Runner from this dealership. It's one thing to have to fix a rear tailgate, but a completely different and dangerous case when you discover that your rear tire has a deep gouge (rubber chunk missing) on the sidewall. Either the dealership or previous owner caused this severe and dangerous damage to this tire by scraping up against a curb. Both the rim/tire are damaged. "Tires 101" is clear that any sort of significant damage to a tire on the sidewall must be replaced! The let me drive with this - and did nothing about it after I asked them to replace the tire!

Horrible experience with the actual dealership. Vehicle I liked had a dent in the hood they would not repair. Whole back seat was missing from the vehicle. They added nearly $1,800 worth of hidden charges for vehicle prep & GPS upgrade. However, the salesman, Cody was excellent! He needs to go somewhere that appreciates his hard work & dedication!

As they listed Toyota Camry 2020 LE with 31k miles for price 20k and it’s certified. This is good deal in market as per I know. It’s a hail Damage and they don’t want to finance vehicle and asking to pay cash 20k. Plus title taxes and registration 2k. Never be dumb like me visiting there and finalizing the price and fooled for paying cash. Cheap marketing tricks to list price low and they never want to sell car and asking me to buy 2017 Camry SE with 60k miles for 20k drive out.

Bought a 2020 Toyota Camry with less than 7000 miles on it. Carfax and salesman stated there were no accidents. It was late and raining so I didn't check the car. When we got home, the tires were bad (they were all different, one had a nail hole) and we found major car damage from what appears that it was T-boned. My experience was: The salesman tried to charge me an additional 2 to 3 thousand more than the internet price when we sat down to pay (I refused and was ready to walk for we were purchasing the car advertised, why were they up-charging us for additional items on the car that we didn't want or ask for). I was promised a replacement car at no additional cost, what was offered were 2019's with more mileage. What ended up happening is they refunded the car purchase price and tires. My wife was furious and hurt that someone would try and take advantage of us. She couldn't understand why Mike Calvert wouldn't step up and replace the car with something equivalent or better.

Showed up on a fri evening got everything set to pick up next day great customer service

Very helpful

Long wait The 2 trucks I wanted to test drive , one had a flat tire, the other one had the exhaust cut out so I couldn't drive it.

Very fast response, help on all questions

Really good customer services

Followed up. Solicitous, but never insistent.

Christopher Holyfield contacted me. He told me the car was available. I drove down to the dealership and everyone at the dealership was very friendly and professional. Great customer service! I purchased the car!

They tried to change the price to a higher price than they had on here and add a few extra finances in there.Honestly the price on here was $24k, they changed it to $27K on the phone and yet their website then said $26k. I had the screenshot of the $24k from the beginning and it held them accountable!!

I have bought my car from this dealer. Victor and luis was a great help during the purchase process.

Overall it was good service. I love the car I got but they did not want to work with me at first instance. Offered low money for my trade in but after 3 hours I drove out with the car. Steven in Finance was very helpful at the end. I wish he was helping me from the beginning.

Lied about car. Never had that particular car. Pushed sale of extended warranty that I did not want. Left fast.

Very nice people here. Very dillegent I’m responding to my inquiry. Ultimately, I did not go with this car, but was treated very nice. Highly recommend doing business with them.

Their follow up is excellent

Great service

Prompt response to all inquiries

Awesome

Speedy reply.

There great people who care about customer will go over and beyond for there customer. I give them Twenty star

Great!

Cristhian was very helpful and patient with me.

Bought another car from the dealer. Very professional.

Very helpful!

Answered all me questions fast and honest.

biggest waste of time. Vehicle wasn't priced on line. I called said they would call back and didn't I called them, after being on hold for almost 30 min while they figured out the price of a used car, it was more than a new car!

Didn’t seem interested in “dealing” online, but at least responded

Go see Alex W. He'll shoot you straight!

Very professional and friendly. John was great!!

They responded back by email but no response about my preapproval through CarGurus!

talked To about 10 different people throughout 1 week different people kept calling me some would say the car is available some would say it wasn’t, one told me it just sold, the next person told me to head up there because they still had it, one told me they didn’t have it anymore but that they had another car just like it with more miles (exact same car) but a thousand dollars more. Not impressed with the run around

Great treatment. Finally got a car from them

Jonathan is an excellent sales person. The car was ready when we arrived and we were able to test drive.

Tunde and Steve the sales guys were excellent. Put me in the car I wanted at a great price.

Excellent

Great salesman

Thanks for contacting me so quickly.

Great!

The dealership may only be contacted by phone , emails are not answered. The personal seemed courteous to a certain point , when dealing with the final process their tone changes. Also they don't try to help the customer for the purchase they really just want to make as much money as possible all they see is money walking into purchase vehicles. I'm not to sure if I just got the wrong personal for the date of purchase or if that's the actual personal that are there 24/7 , but it was the second worst experience purchasing a vehicle very close to the first worst experience. Seriously the final deal was really pennies on the dollar they still didn't make the deal. I'm not to sure if it's because they wanted to sell the vehicle for more but it's been weeks and vehicle still hasn't sold . Not to sure they care at all.

I have no problem with the dealership. They have a great deal all the time. I have not seen the dealership but, I have seen many Toyota Tacomas from this dealership. Great job guys and God bless.

Nice car. Sales tactics are kinda old-school, with the dealer attempting to add over 1k to the listed CarGurus price for "accessories," which they couldn't identify. Dealer ultimately removed that and I think it resulted in a fair deal.

Very attentive helpful

They are very good in following up.

Very responsive!

Take your hard-earned money elsewhere. I was there to look at a car, and they told me they had sold it, but had another one similar, but a grand more. Typical from dealerships. I took a look at the car and could not make a decision. I found the same car on their website when I got home for about 1600 less that same night. I contacted the salesman and asked him why. I provided the stock number. He said it might have been another car. I went the next day, and he admitted it was the same car. I asked him to give me an estimate. He comes back with it, and he had increased $500.00 to the price he had on the computer in front of him. I asked why, and they said that the car was getting certified as we spoke. He had told us the day before that the car was certified used. I did not buy it. The next day I checked the price online of the same car and it was about $1000.00 more.

Knowingly sold me a car that had been in an accident after repeatedly telling me it had not been. When I went back they claimed this was an accident, but that regardless even if I had been verbally told that the car had not been in an accident I should have known it was from the CarFax that every used car buy is presented with and signs. I asked to see a copy of the CarFax that I supposedly signed and they gave me a copy without a signature claiming they had initially forgotten to present me with it. Too many lies and deceptions for comfort.

Sales person was not professional. She was on her phone during the test drive and we couldn’t ask her questions.

Great customer service provided by Alexander Winstel.

They were very fast on responding and getting me the info I needed.

The salesman was nice and helpful. People we interacted with were friendly and helpful (car had to be jump started to do test ride). The car was nice but would need a set of tires immediately. There was something wrong with 3 of 4 wheels and these would either need to be replaced or refurbished. They tried to work with us as best they could but it seemed that by the time I took care of the wheel/tire issue the price was about where others were. Decided to pass on this vehicle. I would consider visiting this dealer if another deal appeared. Hopefully the next one would not require some purchase expenditures.

Car had been sold. Suggest part of a check list on selling a car is to take it off internet that day.

Helped me look for what I want and was very polite and kind. Would recommend them to anyone looking for a Toyota. Very negotiable as well.

The salesman that contacted me barely spoke a lick of English and was very hard to understand. Within a couple hours of contacting me the vehicle I was interested in sold so I’m not really impressed with the way they do business. One hand doesn’t seem to know what the other is doing.

They did replay to my email, I asked for a Spanish speaker salesman, after that they didn’t contact me anymore.

Didn't end up buying the used one. But did end up buying a brand new one and had a wonderful experience. Highley recommend.

Awesome experience. Purchased the vehicle.

good

I went to test drive the car twice. First time, I went with a male friend (I'm female) and my salesperson had a difficult time making eye contact with me. He spent most of it on my friend instead, despite the fact that I asked 90% of the questions. He also rushed us through the post-drive inspection of the car's interior/exterior by repeatedly saying "Take your time!" and then interjecting frivolous details about the car, like the colour's popularity, which I could've cared less about. This was irritating, but I liked the car, so I told the guy, "let's sit down and chat." While the salesperson grabbed us waters, my friend had to step outside, leaving me by myself when the salesman returned. He immediately tried to have me sign documents without even taking my first offer on the car. The document would've had me commit to buying the car that day, without any mention of price, much less itemized price. Irritated, and by that point, offended, I said I had changed my mind and would think about the car over the weekend. He tried to pull the this-car-wont-be-here-very-long bs, to which I responded, "I'm not worried. I know this car has been here for a long time." The car had been listed on cargurus.com for 92 days by that point. The SECOND time I went to test drive the car, I went alone and I got a new salesperson. He was more hands-off and let me drive the car alone, which I liked. After the test drive, though, he was not very informative to my questions and when I said I wanted to negotiate the car price, he cut me off and said the price was unlikely to go down much. I challenged him and asked to go inside and look at the vehicle's carfax and dealership listing. He obliged, but when I started questioning the carfax, he passed me off to the inventory manager. The carfax issue? The car was a rental that Mike Calvert had been marketing for 6 MONTHS (!) unsuccessfully; the car had been bought and returned twice already due to financing falling through. Not unlikely but very, very suspicious. Was the dealership ripping off people through the finance process or had this car been plagued by irresponsible purchasers? Anyways, the carfax timeline was fishy, and the inventory manager didn't have a satisfying answer. He also informed me that the listing price was the lowest the dealership was willing to go since, "They were already losing money at that price." Yawn. So I left, with no further contact from the dealership. The car is still for sale (122 days online). TLDR: Just because I'm female, doesn't me you shouldn't take me or my negotiations seriously. If you're going to price a car (a rental with a suspicious carfax timeline of fishy financing deals) at a no-haggle price, be sure to say it is a no-haggle price. I am disappointed and a little wary of this dealership.

Fast response

Very helpful when I talked to them on the phone.

I called wanting to purchase a vehicle, and was told it was being inspected and that an airbag light was on, so it would take some time to diagnose and correct. I was told I could not put a deposit on it until it was corrected and cleared for sale, but was told the next day that the vehicle had been sold to another dealer for $4k more than the list price. I was never even told what the airbag fault was. This dealer is not concerned with conducting business in an ethical manner. If you advertise an offer to sell a vehicle, and a customer accepts, don't sell it out from under them. If you under-price a vehicle, that is your loss. This is definitely not a customer-focused organization.

Nice

Took very good care of my son buying his 1st car!

No stress whatsoever... Friendly sales representative... Excellent finance manager. Great deal and good experience buying the truck.

I had a great experience at Mike Calvert Toyota! I did purchase this vehicle and love it! My salesman Steven Lee was excellent he even held on to an important item I left in the truck by accident for two weeks until I could get up there to get it. Definitely a customer for life! Thanks Steven!!

Very disappointing experience. The sales persons were rude and didn't take my multiple offers as serious. I ended up buy the vehicle from another dealer. I am glad I am not dealing with this dealership anymore

Salesperson was very professional and took time with me and my questions.

I bought my truck from Gullo Toyota in Conroe it was the best experience ever. My sales person was there every step of the way during this purchase.

horrible the guy would not answer my questions, and he could not speak english I would never buy a car from this company

Good

Good. Car was already sold.

Rushed over because they couldn't hold the truck from auction until the morning. Truck definitely had transmission issues. Salesman said, "A new transmission is only around 1500.00". Wow!!