Midway Autohaus

Good communication and understanding my position

Text back and sent me the pictures I asked for and there is a pretty good chance that I’m going buy it next week

Pleasant experience. Contacted me for a test drive.

The absolute best experience I've had at a used car dealership ever! Aleksandra, my salesperson, had an amazing knowledge base on how to navigate state to state car sales. They also washed and prepped the vehicle and took care of a minor issue before taking delivery. I highly recommend these guys!

Overall great experience with midway autohaus and my amazing salesman Greg! He was very quick to answer any questions asked and worked out everything with me to the best of his abilities. Living 6+ hours away from Chicago, I was supposed to take a bus the whole way, but it broke down and left us stranded. Greg understood that it was a interesting day and made sure to make our experience the best he could on his end. He came to pick us up from the train we ended up on right on time, and even had my car sent to get some gas before leaving, so we could just worry about getting on our way. He was very friendly and helpful, along with the rest of the staff. I would say this went amazing for my first dealership experience!

Car was not on site. Drove 2 hrs. to get to the dealer and car was at a different location. Car was not as described.

Sunroof was calked poorly to hide leaking sunroof.vehicle body was damaged and lagre rust spot in drivers carpet! Vehicle way overpriced. Don't waste your time.

Watch out they are all about the bait and switch. Had a car priced one price on their website and Cargurus and after I submitted my application in online they raised the price.

Only one of the above I visited was Midway Autohaus. OK experience but was very surprised how the car wasn't very clean, inside and outside before showing it to me. Roof looked like it hadn't been washed in a long time, with a dark residue in the vallies of the roof ridges and where the roof rack was attached to the car. I did a very through inspection, at least one hour, and found about 25 things that could of been taken care of before showing the car. 5 of those 25 were deal breaker. They agreed to take care of them, but from the looks of the car prep for showing, I just didn't feel it would be done well or right. Though they got very aggressive on the price, I did not buy the car.

I feel like this dealership is all about the bait and switch. I had an appointment to view a vehicle on Tuesday morning. I showed up in the vehicle was no longer on car gurus. I then received a text message from the sales person asking if I was still coming to view the vehicle. About 10 minutes later, I received a phone call telling me the vehicle had sold on Saturday. They didn’t have the common courtesy to let me know on Monday that he had sold. I drove 90 miles to view this vehicle for nothing. I do not recommend this dealership and if I could I would give them negative stars!

A saleswoman called and stated the vehicle was just taken in and hadn’t been inspected. I made an appointment for this morning however on yesterday Sunday. I received an email that the car was sold. I’m confused as to how a vehicle that was supposedly just taken in and not inspected sold?

The initial contact was good I received a yes response to my home test drive inquiry Later told by a sales rep, the admin who replied yes, hadn't checked with the Sales dept..However, a home test was agreed to. On the day of, no show...As time went on, I had different exchanges between the sales rep and finance rep In one exchange, I followed up with the fiance rep on his requested info [implied a sense of urgency] The finance rep replied, being so busy helping customers, he didn't have chance to process/send info to a lender In another exchange, I followed up on the loan status The reply, I still waiting on ______ from you I replied, the info was already sent to the sales rep I resent the info to the finance rep and asked, do you need more info? No response At the time of this writing, I have not received a update response from the sales rep/finance rep

Was told the car was in great shape. It had a cracked headlight and would’ve needed a replacement as it was fogging. Sales rep was very nice. Finance guy, Tom? Was condescending and rude. They offered to bring car to us for test drive and then tried to insinuate they did us a favor. They added unnecessary fees in and were deceptive about that. Would’ve preferred just to work with salesman and even though we couldn’t come to an agreement that would’ve been fine. Tom made it weird and deceptive.

Helpful and friendly

very people friendly in there, I would go there again , give them 5 stars. Everybody was really nice, very good experience.

I have not had an opportunity to go to the dealership, yet,, due to busy schedule, however, Paul and Margaret have been consistent with their follow up. I appreciate that the most.

They called me emidiatly love to purchase the BMW X5 beautiful vehicle..

Team is very helpful and informative on the task at hand.

They responded right away. Followed up with me. Very good communication.

cool

Excellent

Customer service is excellent

Awesome guy! Quickly responded even after hours! Paul is amazing!

Received an email and call the next day

Very friendly group of people, but when it came down to the sale, the manager would not budge on the price. We argued over 600 dollars and a DEALER FEE (other than the license and doc fees) that should have never been charged and I refused to pay! I walked away and did not purchase the vehicle.

Have not actually Met with the people at this dealership, but they have contacted me many times to see if I was still looking for a vehicle. ON TOP of THINGS! Verry Impressed with them!

Grrat

Vaida was great to work with over the phone and got me the deal I was asking for. However Margaret was less than pleasant on the phone. She was very short and quick to get me off the phone as if I was bothering her with my time. I own a six figure gym in Springfield, and would never treat a potential client with that kind of attitude. I am now contemplating my decision to buy this car. Really bummed, was planning to pick this car up tomorrow.

Responded and gave all requested information.

They reached out, were great, put a $500 hold on a car and picking it up in a couple days!

Had a good experience with Paul..but I didn't purchase the vehicle because I changed my mind.

The dealer contacted me and made attempts to help me.

Very friendly and reached out multiple times to accommodate my needs.

Very friendly, I definitely recommend This place.

Good guys. Easy to deal with. Got want I wanted.

They responded immediately but the car isn’t a CPO.

My experience was very good, nothing but positive things to say. They responded to my inquiry immediately. The communication and responsiveness was professional and timely. Vehicle was as described, clean and ready for my test drive. From Margaret to Brandon, my onsite contact, to Chris (finnance) to the GM the overall experience was top notch. They wanted to earn my business and worked as a team to provide a great experience.

good customer service

They were fine, i didn't care for the car as much. It was on the smaller side.

they contacted me promptly, I ended up going with a dealer that had a better, no haggle price.

Great dealership that I will always recommend!

Rex in sales was great. Everyone I dealt with was pleasant and helpful. I had an issue after buying the car and they sent a tow truck to pick me and my girlfriend up and took care of the issue at no expense to me.

It was very good experience

The salesman was extremely helpful and texted me to try to help me to get into this Mustang GT and we are still texting and trying to help me

Liers and cheaters, put deposit to a 2010 Toyota Prius, and then bought a ticket fly to Chicago, before I left they said the car crashed, asked them sent me the evidence, never did, they said they will pay me back for my tickets, fly tickets was very expensive because the college final 4. can I still believe them? I end up spelt on ORD airport bench whole night long then took greyhound back, very bad experience.

Prompt and curtious.

Honest communication

Loved the vehicle, dents weren't visible ,after taking a 2nd look at photos there they were. Never mentioned by cust. Rep.

I didn't buy a car because it got sold. The dealer guys Peter and the managers are very good people to deal with. I recommend to everyone to use this dealership.

Dealership contacted right away, I purchased another vehicle for my daughter

I received a standard canned response to my inquiry. I specifically asked for the CarFax or a BMW maintenance history report and stated to not even reply if it wasn’t included in their reply. It wasn’t despite the CarFax logo shown on the web page but it wasn’t a link. I’m not wasting my time going there if they’re hiding some history about the car —and I don’t accept other riff-raff history reports.

Test drove and siggy was great.. I made an appointment to come out after 5 to purchase was in traffic over an hour got there at 6:20 they already sold it and never tried to call me to let me know. After reading the car fax I found out it had structural damage so glad someone else has it now. I got a better car because of their rudeness.

Midway Autohaus's response to enquiry was quick & polite. They went the extra mile for customers.

Mark Kantor at Midway Autohaus was so helpful that I was driving away with my new BMW just hours after my initial inquiry.

Great experience everyone was so helpful....

I got a good deal. 2nd week on a car, it drives and everything else works very good.

Great team and great experience

Good

Awesome

We ended up purchasing a car from Midway Autohaus. Everyone we dealt with was very helpful and accommodating. We have dealt with some pretty high-pressure sales people and this was not the case at Midway Autohaus. They were courteous and patient as I tried to make a decision between 2 cars. Overall, I am very satisfied and would recommend this dealer. As with any purchase, make sure you know about any additional fees before sitting down to sign all the paperwork. A 'handling and prep fee' was added to the purchase agreement and I didn't know this was a 'standard' fee until we were signing on the dotted line.

Not loyal with their customers, they sell accidents car and lie that it's a good car.

I received an email immediately from this dealer. and the representative is very courteous and knowledgeable. I'm looking forward to working with her.

Called multiple times and they fail to ever call you back. Not willing to work with you on anything and overall will never recommend this dealer.

Great exerperince good from beigging to the deal was done general manager Greg was outstanding thanks Greg for all that you donr for Sharon

Great place to go when you look for a car.

the dealer did contact me and told me that the car is no longer available.

I was told they have the car. I drove there and was told the car was sold Day before.

Quick to reach out with an email. Seemed very kind.

Great service

Polite and very quick responses Very clean and friendly dealerships

Placed an information request for a 2014 VW Jetta priced at $7,421. I was contacted by a salesman called Rex, and immediately told "we gotta get you in a different car". According to Rex, the Jetta had "way too many miles(71,000) and no one was going to finance me". He told me that I should instead aim for a 2015 Passat that was closer to 50,000 miles for $8,900. I replied that the Passat was more than I was willing to spend, but I would think about it if he would still run the numbers for the Jetta anyway. When he called back, he said that he had three banks that would finance me for the Passat, but I wouldn't be able to get financed for the Jetta. I again told him that the Passat was more than I was willing to spend, and thanks anyway. Well, wouldn't you know, Rex called me back 30 minutes later to tell me that there was a typo on my financing application and THAT'S why I couldn't get approved for the Jetta. He alleges that because my DOB said I was born in '99 instead of '90, that makes all of the difference in the world. Even though "three other banks approved me for the Passat" with that same information. I wouldn't recommend this establishment to my least favorite people, and I don't recommend it to you. Unless you enjoy lying and incredibly heavy handed sales tactics, I steer clear.

The whole experience was quick and easy. Not your average visit to a dealership, it’s way better.

We called about the car they said they had it but when I got there they said she rented the car to another person just wish they would said that

Great

II was in communication with someone named Mark via text and Mary via email to let them know I was interested in a particular vehicle on a Thursday. I also told them that I was very interested in buying the car and asked if I could have the car inspected and Mark said it was OK and to let him know when the inspector was coming and I did just that. paid Lemon Squad $149 to have the car inspected on Friday. That same day Mark asked me if I can come in either Friday or Saturday to look at the car. I work on those days and told him AND Mary that because the Carfax report and the inspection went so well I will buy the car but because of my work schedule and they’re closed on Sunday, I asked them both if I could come in on Tuesday evening. My plan was to pay cash for the car and I couldn’t access that amount of money until Monday after 6 PM. Neither Mark nor Mary responded to the text. On Monday, I took a look at CarGurs to see that the car was no longer available, I called to inquire to be told that the car had been sold on Saturday morning by Michael. He said that he would have Mike to call me and asked if I was interested in an older model of the same make. Mike never called me back. Earlier that day, Mary finally responded to my email saying that the car had been sold. I responded by telling her that no one ever responded to my response to their messages and that it I simply lost money on the inspection. She then wrote back telling me that I should’ve put a deposit down in the car and that they would pay for the insoection of another vehicle. I replied that I WOULD HAVEpsid for an indirection if either her or Mark would have informed up to do so. Why exactly would I have them select and pay for one of their own inspectors on one of their cars proved to me that they were slimey shades money hungry mongrals. I STILL have not heard more from Mark. BEWARE!

Dealer was great. Got back to me quickly. Didn't get the jetta. Got a Nissan Altima instead.

I wasn’t impressed. While the person who responded to me was nice, the salesman on site was not. Both cars I asked about had a check engine light that came on, indicating a bigger problem. I think it would be helpful and appreciated if shoppers know ahead of time whether or not the car will need significant repairs

They responded immediately and professionally.

Easy to deal with,and very friendlypeople to work with.

Dealer has reached out via phone several times. I live 75 miles away. Have requested CarFax & other details via email. Have received automatic responses only. No car fax report.

The sale team there are very excellent and very helpful

Good dealer! Prices are reasonable for quick sale. Mark was very helpfull.

The dealer is responsive and people are nice. However, I failed to find the cars I wanted to test. Two were sold at the time I visit, and the other two has accident records not shown online. They provided the Carfax reports there and just ask for it before you make decision.

The car that i was told was available was not after making a trip out of the city to the dealership.

Great job. They where helpful Care me to the car rental for drop off.to the bank and back. Test Drive car.went over factory Warranty.

Very helpful.

My experience with Annette was very pleasant she was very helpful . Although I didn't get a car .my time a Midway Autohaus was good

Very nice people, I really enjoyed getting my first car here. Chris was very chill and helpful throughout the whole process. Thanks so much :)

The sales rep was very straight forward and honest about the car being in a "minor" accident with a description of a major one, but with a clean title. Like all dealers they sugar coat the truth, at least they tell you.

Nice, People, Rex was very helpful

Quick Response

Great customer experience!

The car smelled like smoke and the lot was so packed with cars we were unable to take it for a test drive.

I submitted an offer of ONLY 1k less than their asking price and their "internet sales manager" told me "this isn't the salvation army." EXTREMELY unprofessional. Buyer beware!

Great dealer and great customer service. Very reasonable. Just make sure you look at the whole car in its entirety when buying. Didn't fix a scratch on the side of car. But overall great deals and people.

Gteat, Dealer did respond.

Car was not as pictures showed Interior was filthy

I went to Midway to originally purchase the Chrysler 200 Limited, I was able to test drive the vehicle but unfortunately, the vehicle was on hold for another customer. I was not advised of this before coming in. I ended up purchasing a 2014 Hyundai Elantra from them and I was overjoyed. My excitement eventually dwindled down when on the 3rd day of ownership, the front fender had came a loose and shredded and the splash guard was barely hanging on. There was no reckless driving or speeding over speed humps or railroads on my end. So, that following Monday, approx. my 5th day of ownership I took the car to the Hyundai dealership and had to shell out nearly $500 for them to fix and replace the splash guard and fender at which point I was also advised that my brake pads weren't any good. I contacted the dealership numerous times and never received a call/email back.

We pulled in the lot, walked in, everyone just looked at us. Long story short, their handed us the keys & just walked away. Then the man just walked inside. I thought it was so rude!

I liked it, They are open to negotiate.

Poor. I was told this car would out for me to see and when I arrived, it was not ready. I drove two hours to see this vehicle and I had to leave for another appointment. I never did see this vehicle.

Did not have the car I went out to see and the salesperson was not at work.

Guy I talked to said he'd send pictures to my phone of the car, didn't. I called back 6 days later and he sent two of them. Not bad guy overall, just sort of a jerk about everything.

slow to response...about 1 week

Car was in a towable accident never revealed by dealer. I got the CARFAX report. Front and rear damage.

Courteous, professional, and friendly. If you're looking for a vehicle Sebastian can and will help you out

Over all it was a good experience everyone was nice especially Marek. They worked with us to ensure we would out with the new addition to the house..

The customer service was Awesome at Midway Autohaus! Everyone there was friendly, helpful, and very patient even though I chose another car then the one I originally request to see. Rex, Chris (Jerry), Chris Miller, and their whole team treated my husband and I like family. I will definitely recommend them to my family and friends

Very friendly.

Dealer emailed fairly quick asking me to make an appointment to see the vehicle however, I responded just as fast asking for a Carfax and never got a response. Since that original email, asked for the Carfax 2 additional times throughout the week and dealer failed to respond. Really shady if you ask me, I would check other dealers before this one.

Dealer reply back quickly

Very deceptive people car was filthy and it was apparent the car had been in a accident but they tried to tell me something different. They may have been good to others but my experience with these guys was not that great.

Terrible staff!! Don't waste your time with them.

The dealer responded with the information requested in a reasonable fashion.

These guys are on point on everything that they did.

I bought the 2012 Smart Car yesterday and the staff was absolutely amazing and accommodating. Annette helped me from start to finish . It was such a quick and pain free process. Ask for Annette if you thinking about purchasing your next vehicle.

Love the experience, love my car I got what I wanted, but since I paid cash they could've gave me a snack lol, but instead they gave me gas which is always good!!!!!!!

Horrible service the man rushed me off the phone and was very rude

Great

Loved the shopping experience with these guys. Very easy to talk to. Offered a great deal. Will definitely consider them for future purchases.

Responded promptly with information requested

Called 3 times in one day after spoke with them twice… But they were helpful.

Excellent customer service! Very friendly and attentive.

Was told to come in for test drive, when I arrived the vehicle was not available.

Car was on the net but when I droveall the way over there the car was n in was told it's nice out side someone else was out enjoying it one of the employees

exceellent

Didn't really have a experience so say because car was sold by the time I got there. I was told by a dealer that they would call me when they had another deal like that one. Which I never did but oh well maybe I find something better elsewhere.

Helpful response.

Our salesman Jerry was patient not pushy. I would definitely buy another car from this dealership. I would also refer this dealership to my friends.

The staff was very nice and professional. Jerry was willing to lower the price on the car I wanted. And I never felt like he was giving me the run around. They make you feel very welcomed. The guy that took me for the test drive kind of smelled like he had been drinking though he was very nice and honest. He had them wash the car and put a little gas on it and he even gave me new windshield wipers. It's all small gestures of kindness but considering I was buying a $1700 car, they didn't HAVE to do that. If that makes sense. Bottom line: I'd buy from them again.

I received a confirmation email that the vehicle I was considering was still available. I didn't go see it.

Exelente thanks

Good

I had an excellent experience at Midway. They were helpful, assisted me in getting an independent pre-purchase inspection ( mechanic shop I chose), and handled the out-of-state paperwork on a cash sale in just a few minutes. The title arrived ASAP. MIDWAY Handles many luxury brands. They are not experts on any one vehicle. Just do your homework! Personable professionals in my experience.

They went out of their way for me. Clean and pleasannt. I was looking for grey they only had blue..

I opened the glove box and it fell off the car. The car was in very bad shape and I felt like the car lit was completely fake.

Great!

Car started smoking.

They apparently have multiple lots, so the person I spoke with did not work at the lot where the vehicle I was inquiring about, nor did he express any interest in answering any questions over the phone, merely directing me to their website. In fairness, we were looking for cars at the very low end of their price range so, as a salesperson myself, I can at least understand their disinterest.

I think Midway is the good diler they giveme good price so I recoment this diler bicause they have the best price

I asked for a Carfax. No response. Result? No sale.

The staff is great ... . They have a laidback / easygoing approach to selling cars ... .

I was going to buy this Ford transit connect, I had my eyes on it ...oh no the Guy at the phone acted as if he was doing me a favor. Also he started speaking Polish when he said( hold on!) for a few minutes then he hanged up with no regard for the Business so I rather pay a bit more, but in a different dealer.

Dealership was full of friendly and helpful staff as well as very informative. Cannot be happier with my experience with this dealership. Completely satisfied is all I have to say regarding my experience with them.

Misleading pictures. Workers unattentive.

Very good response.

Called about a vehicle but it was not at the location.

They at least answered the phone & responded to all my questions but their whole "call or check our warehouse" thing just seemed oddly convoluted to me.

Customer Service was horrible. The car was Also a piece of junk. Wasn't ready to sale at all. They make you feel like they're doing you a favor by selling you a car. Won't return or recommend.

They were great although did not purchase a vehicle. Very friendly!

Customer were accomadated very quickly.

Nice,helpfull people

Very Good Experience, Thanks Rick and Cruz

Good people

Very friendly staff; when they got the type of car I wanted they took time to call.

Very nice

No one never came outside to see if I needed assistance.

no frills dealer good prices

I had purchased a car as is. I asked a series of questions and the answer was evasive. The price I paid was modest, but I just took the car to the garage and the repairs I have to make excel the cost of the car

Wrong car. its an elantra gls. very happy so far. To soon to give a 5 star. Greg was great. Had to break the ice though. So far it seems to be an honest deal

Horrible service. Horrible cars. Don't waste your time.

Great

Great price but Unprofessional. Lack essential Customer service skills.

Good customer service.

Car looked good never got invited to see it.

good

For a great deal and great service here. Would use them again.

The car looked terrible; all scratched up on both sides and front. The interior had a tear in upholstery and overall condition was very dirty and to top that off the salesman was immovable in the price which was not competitive with other dealers we checked for the same model car. I can't rate this experience low enough because we have other dealers we visited which were much better in quality of cars and willingness to deal.

Dealers response was poor and gave really no information on the car. Was not interested in dealing.

I'm from out of town. They were very helpful and have a nice selection of cars

good

Drove out to see vehicle after speaking to dealer, really wished he had told us the power windows and air were not working. He felt it was minor repairs, but with a Mercedes nothing is really minor.

One of the most pleasant experience I ever had buying a cat.

Excellent experience. Purchased my vehicle in And out the door within a hour. Picked up the car the next day and it was clean and ready. E350 Mercedes. Mike is very professional Courteous and kind. Best car buying experience I've had No haggling,no tricks, or scams cut and dry. Give them a try!

Still looking but very helpful

Visited them . The car was badly used and was not worth it .

Although the vehicle had been recently sold their prompt response was appreciated.

I was interested in two cars. I called and was told they were available. When I went in, the GM told me they were sold. It's two week later and they're still calling and telling me the cars are available!

the cheap used cars were in very bad shape. The reasonably expensive one were much better. They were friendly.

Responded and offered lower price but really want white.

Dealer responded next day to my email. Great service.

Horrible service, rude employees.

Great Persons, Great Service. Thank You!!!

I will never go back to this place. They bait & switched me & pretended like it was a mix up. I drove over an hour from Lake County only to have them tell me the car was sold earlier that morning... Really, you sold it that morning? Well then why didn't your idiot sales rep tell me that when I spoke with him twice while I was en route to the dealership?? Scum of the Earth. Don't waste your time or $ with these people.